Customer Reviews for U-Haul Moving & Storage of South Temple

2,018 reviews

215 SW H K Dodgen Loop   Temple, TX 76502

(254) 770-3001

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(254) 770-3001

215 SW H K Dodgen Loop
Temple, TX 76502

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

We can cashier was excellent and the person who help me today to return the truck she did a great job

Maria H. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

HAROLD L.  |  Overall Experience 
Rating:
5.0

Great service! You can tell the owner and employees care about their customers and their business.... would highly recommend renting from this location.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

HEATH G. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Barrett A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Everyone was incredibly nice and helpful. Made moving easy and was a great price. Thanks so much!!

Ashlie M. 
Rating:
5.0

The staff made returning our truck quick and easy.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B.  |  Overall Experience 
Rating:
5.0

This experience was timely and helpful. Better than other storage experiences that I have had.

Mark F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JILLEON A. 
Rating:
4.0

We were pleased with the service and rental and kindness we received from the employees. Thank you.

DIANA B. 
Rating:
3.0

After hours check in process sucks. Too many changes with mobile app

Melissa A. 
Rating:
5.0

Good job!

DAVID H. 
Rating:
5.0

Absolutely amazing!! Had a wonderful experience, any slight issue we had was met with pure understanding and kindness, everyone went above and beyond to make our move easier!

NOAH M. 
Rating:
5.0

Staff was great! Real helpful and friendly.

Terrese A.  |  Overall Experience 
Rating:
5.0

Everyone I spoke too was kind and very helpful!

Dulce M. 
Rating:
5.0

Customer did not leave a comment.

NAHU R. 
Rating:
5.0

Customer did not leave a comment.

NAHU R. 
Rating:
5.0

they where very good and helpful so thanks you for showing up for work have a Blessed Day!

Anita M.  |  Overall Experience 
Rating:
4.0

Three employees were having a loud conversation at the opposite end of the counter making it difficult to hear the lady helping me. I'm hearing impaired with hearing aids but still had to ask the lady to repeat herself. She was also trying to train a new person, no problem, but those other employees could have been more considerate when customers are in the office trying to conduct business. .

Samuel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

The employees were fantastic very helpful but our truck wasn't there sent us to another location to pick up a truck and they were closed went back to this location and our truck was being turned in which the employees hurried up to get it ready so that being said the inside was wet which got our couch wet

Russell M. 
Rating:
5.0

Always friendly and helpful.

Brad G.  |  Overall Experience 
Rating:
5.0

Uhaul needs to improve the way it obtains information on available units at arrival. This location had no available units, and I was told I had a reservation for a storage room on scheduled arrival.

justin B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
2.0

I noticed that the fuel gage on my paper was different by over 1/8 of a tank. The paper showered 7/8 of a tank and the fuel gage was actually slightly less than 3/4 of a tank. I noticed it after going to the loading location Aprox 3 miles from Uhaul, took a picture and because of time constraints decided to handle it on the drop off! I filled the truck to 3/4 tank, a little more than what was actually in it and refused to honor the photo showing the odometer and fuel gauge. They charged me almost $20 for fuel that was never in the truck! Pissed me off!

VIOLET H. 
Rating:
5.0

You guys were great on both ends of the move! Will definitely use again.

GLENN J. 
Rating:
3.0

Truck leaked water in over night and ruined our belongings. Store was ok - staff were distracted and not the most professional but tried to be helpful

KAREN P. 
Rating:
5.0

Great customer service. Had to reschedule 3 times and they help me with no complaints and relived a lot f stress. Great place

Tommy D. 
Rating:
5.0

Perfect experience

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Quick and friendly service

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
1.0

Waited almost an hour to pick up a truck I had already reserved online. Utility dolly was not present even though it was reserved with the order and “guaranteed.” Manager was openly chastising employees and ignoring customers in the process. Overall it was a very unpleasant experience that also took an hour away from me on moving day.

DYLAN B. 
Rating:
4.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

MANCEL B. 
Rating:
5.0

Don't need to improve anything.

Jeffrey M. 
Rating:
5.0

Great service... thanks!

B A L. 
Rating:
5.0

Customer did not leave a comment.

Johnathan-Lee P. 
Rating:
1.0

This rental was only for 1 hour because we went up the street to get food and had to bring truck back to exchange. This location charged me $65 even though I was getting another truck for a 24 hour period. I would have expected more customer orientated services to help to mitigate this expense. I have spent thousands of dollars at this specific location on storage and truck services and I thought some grace should have been extended.

TIHARA T. 
Rating:
4.0

After hours drop off

DARREL R. 
Rating:
5.0

Everything was excellent, thank you.

LEONARDO M. 
Rating:
3.0

Customer did not leave a comment.

FRANCISCA G. 
Rating:
5.0

Thank you so much to the helpful staff for bringing me everything I left in the truck before I pulled out of the parking lot. The man who checked me in was super great!

Katherine B. 
Rating:
5.0

Customer service was so outstanding. He is a top-notch representative of U-Haul .

Lendora N. 
Rating:
1.0

Customer did not leave a comment.

Jerry H. 
Rating:
4.0

Even though the deficiency was working when they arrived, the concern was still evaluated. Very nice techs and one…I thought I was going to have to get a taller door entrance. 😁. Good techs all the way around. Thank you Jerrold L. Jones Sr.

JERROLD J. 
Rating:
3.0

I had to travel an additional ~50 miles just to get the trailer and they never coordinated and called me the day prior for my U-Haul pick up. I had to go into the store the next morning to confirm when they then told me that they didn't have everything at that location. They also need more assistance at the front desk. It gets way too backed up for customer service.

RAPHAEL G. 
Rating:
4.0

Everything g good

ENRIQUE P. 
Rating:
5.0

I think this is the best U-haul location I have ever experienced. The staff were super helpful and friendly. It was actually an enjoyable experience.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

MAX T. 
Rating:
5.0

I Love doing business with at this location. The customer service is excellent and the Employees are very knowledgeable and helpful. I enjoy coming back every time and I refuse to go anywhere else. Thank you Uhaul for you're great service. Wanda Wingo

WANDA W. 
Rating:
5.0

Wonderful customer service!

MICHAEL E. 
Rating:
3.0

Uhaul is NOT military friendly considering a lot of their customers are military. The need to use a major credit card is totally over the top. I definitely will not be recommending Uhaul to any military service members. Cracked windshield in certain places, the van hadn't been washed in awhile and you could hear wind coming in through the window/door seals.

BRIANJAMES W. 
Rating:
5.0

Customer did not leave a comment.

TODD L. 
Rating:
5.0

Staff handled the rental and turn in quickly and helpfully.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Sandra J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

The guys at this location were fast, they started their inspection as soon as I was in the drop off location, they were friendly and industrious at the same time, they got me on my way in no time and I had the emailed receipt before I got in my ride.

David L. 
Rating:
5.0

If I need a storage facility again I would definitely use this place!

barbra P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WALESCA L. 
Rating:
5.0

Wanda and the rest of the crew are awesome. 5 Stars to all!!!

Ron W.  |  Overall Experience 
Rating:
5.0

Have done business with this facility several times. Always a 5 Star experience.

RONNIE W. 
Rating:
5.0

Customer did not leave a comment.

Candler Lee Y. 
Rating:
5.0

The location is very well kept and clean. All employees were professional and friendly (I encountered three while setting up storage and coming back to unload truck) The entire process was very easy. The facility is very clean and I would highly recommend this location to others.

Candie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Wanda and her staff are courteous and professional. Very helpful with my needs.

Mark F.  |  Overall Experience 
Rating:
5.0

Was pretty simple and easy. Your electronic payment device in the store was Inop when i was processing the rental and pickup. Did it the old fashion way which was not a problem,

ROGER C. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

5 Star. Best anywhere. Staff is excellent. Love dealing with them. I have two storage units there and have rented trucks from them several times.

RONNIE W. 
Rating:
5.0

Staff should advise customers that trailer sizes are not exactly inside dimensions. I had a 5ft x 9 ft trailer but inside width was only approximately 4 ft 9 in wide. In some cases this creates a problem. Staff at this location was super friendly and helpful.

CLARENCE M. 
Rating:
5.0

Staff was very nice and friendly y'all need to buy them some lunch soon

Anthony J.  |  Overall Experience 
Rating:
5.0

Everything was great... EXCEPT for the roadside assistance the key ended up locked in the cab we waited an hour on hold and still no help the website was not a help either it simply didn't work. So we just ended up calling a locksmith.

JOSHUA N. 
Rating:
5.0

Amazing customer service!

WILLIAM CORDELL C. 
Rating:
5.0

Everything was great

CORY B. 
Rating:
2.0

Received additional charges after return with no communication on this, plus additional charges from the pick up what the hell is going on. I've used u-haul multiple times never had issues before, and had both issues on pickup and return beining over charged.

Trenton P. 
Rating:
5.0

Explain the safe haul $5 fee. Didn't know about that until I saw the bill. I had already paid $8 extra for the insurance.

MARK Z. 
Rating:
5.0

Customer did not leave a comment.

TRUDIE J. 
Rating:
5.0

Customer did not leave a comment.

Brandon T. 
Rating:
5.0

The store Manager was excellent,She went out of her way to help

CLARENCE W. 
Rating:
5.0

All staff were incredibly knowledgeful, helpful and very kind! Best UHAUL I have ever been to!!!

James C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
1.0

TJ provided terrible customer service. I would recommend finding a different U-Haul at all costs!

ROMEO D. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

This location is always clean, courteous employees, clean trucks and equipment that are readily available. I have used this lication several times and never had any problems. Keep up the excellent work!

TAMARA C. 
Rating:
5.0

Customer did not leave a comment.

MANCEL B. 
Rating:
5.0

Very friendly and professional staff.

Clifford E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia C. 
Rating:
2.0

Within 10 minutes after the employee installed the hitch and we had left the facility the receiver came off the car. The connecting pin and the clip were not found. By the grace of God we kept control of the car on the interstate and called roadside assistance. Upon returning the trailer the manager said she'd NEVER had this happen before but she WOULDN'T add any charges. Oh, did I mention that the roadside service driver said the hitch was improperly installed.

JACOB G. 
Rating:
5.0

No improvements are needed. Very professional and friendly service. Great people working at this business!

CLIFFORD E. 
Rating:
5.0

Customer did not leave a comment.

CARLTON D.  |  Overall Experience 
Rating:
4.0

We were charged for 6 UHAUL blankets but they were not in the truck when we checked . The drop off location was nice but inferred that we have no proof that the blankets weren't in the truck and that we may have kept them?! Not sure why on earth we would want to keep UHAUL blankets…. It was a bit insulting since all the drop off location representative had to do was call the pick up location to verify what we said.

Zoe P. 
Rating:
4.0

Customer did not leave a comment.

ALBERT N. 
Rating:
5.0

The staff you have there is friendly and polite, as well as personable. This was the best uhaul experience I've had.

MITCHELL P. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN D. 
Rating:
5.0

All the employs were very friendly I had trouble with cell apps and they helped through the whole process I couldnt have done it without them

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Clifford E.  |  First Impressions 
Rating:
3.0

To not to charge people card just because u can I did everything right last night and still got an additional charge I put more gas in the truck than when I got it. I called the number when I could finished the check in and still got and extra charge I work for liwes so I will pay to rent equipment from then than uhaul ever again

Catherine W. 
Rating:
1.0

Customer did not leave a comment.

GRACE W. 
Rating:
5.0

Customer did not leave a comment.

JULIANA T. 
Rating:
5.0

staff were great

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

The staff were friendly and professional which is hard to find.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Lynette W. 
Rating:
5.0

Don't need to improve nothing...your customer service representative man that waited on me is so amazing very nice and friendly with a smile so pleasant 😊

BETSY T. 
Rating:
5.0

Customer did not leave a comment.

JACOB K. 
Rating:
3.0

You charged me for fuel and l told the guy the truck was not full took a picture and changed the gage but still charged me l accept a refund asp

JESUS F. 
Rating:
2.0

I learned when I went to return this truck that I was given the wrong truck. The truck I was supposed to get was supposed to have cruise control and so driving 1,400 miles and 24 road hours without it was very uncomfortable. The staff were very nice people though.

SCOTT G. 
Rating:
4.0

At the time of my arrival, too busy, parking lot was full and I had to block the driveway just to get off of the street

TOMAS C. 
Rating:
2.0

my movers did not show up, I had to take the truck back, it would have been nice if they would have discounted it, since I didn't get to use it… not their fault but could have used a consideration

CHERYL W. 
Rating:
3.0

Y'all use to get back money and now y'all more high and we use truck those days so y'all get some money back y'all don't I gave back y'all and trl the way gave to and I keep for three days I feel Refund it some money back

Sandra J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth J.  |  First Impressions 
Rating:
4.0

"THIS U-HAUL HAS 'ONE' OF THE BEST MEN TO MAINTAIN CLEANINESS IN THE STORAGE UNITS', GREAT JOB, 'DIDO'!!!!!"🙂.

cynthia l.  |  First Impressions 
Rating:
5.0

Wanda was very helpful in securing my second unit.

Mark F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher W.  |  First Impressions 
Rating:
5.0

Wanda and the rest of the staff were excellent. I needed a 10x20 but none were available. I rented a 10x10 but did not put anything in it. A few days later they let me know a 10x20 was available and we were able to change me to the 10x20 and U-Haul only charged me for the day for the days I had the 10x10 rented. Nicest people I have ever dealt with. Thumbs up to Wanda and the staff.

Ron W.  |  First Impressions 
Rating:
4.0

Good job!

DEVARAL B.  |  First Impressions 
Rating:
4.0

Staff very helpful.+

Rene S.  |  First Impressions 
Rating:
5.0

Ms. Hall was very pleasant to work with in filling out the contract. She explained everything well and showed us on the map where our locker would be located.

Susan P.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top