Customer Reviews for U-Haul Moving & Storage of South Walkerville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Walkerville

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Mike N. on

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Randy G. on

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I was told I had to return the vehicle with half a tank of gas. I assumed I would be leaving with a vehicle starting with half a tank of gas, but in my rush I did not check that when I drive it off the lot. It had way less than that. I had to put $25 gas into the vehicle after driving it only 30 km, to bring it to the required half tank. They admitted their mistake, but did not compensate me. I had no time to press the issue. Avoid.

Janet G. on

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I was happy with being able to go to the storage unit 24/7.

Byron T. on

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You corporate reservation system is brutal. It was completely unclear that you must arrive at the indicated time or you loose it. I thought if I reserved it from 7 am for two days I could get it at my leisure at a reasonable time after 7. Not so. Customer awareness of this does not exist. My rental was taken, and I had to go across town. Not happy.

George B. on

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Paul C. on

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Dante C. on

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Ted T. on

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Jake P. on

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We had an excellent experience where your staff went above what was expected. Everyone we’re very responsive to us. They answered all our questions expertly.

Dennis K. on

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Frank L. on

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April Chapo and her son Nate run an excellent business!! Thorough, accurate and friendly. Superb customer service

Julie F. on

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Robert K. on

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Gabriella B. on

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Better organization for quicker service

Jennifer M. on

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The slide door on the trailer was difficult to open and I pinched my right hand fingers. I notified the associates at uhaul when I returned it. The trailer was clean but the slide door was damaged.

Chiyue X. on

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Rude, bad service

Robert B. on

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One thing I dont like is seeing extras added to the bill, like environmental fee, for what I pay for the gas I use, and it doesn't cost a cent to sweep out the box, all it is, is just another money grab.

lucas c. on

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Staff was very accommodating and super helpful.

roberta g. on

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On 9/2/19 a pipe burst in the ceiling of the uhaul building. It took an hour & 20 mins and 3 calls for someone to respond to my report of flooding. Notifications were sent 24 hrs later. Pretty sad.

Paul R. on

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michelle g. on

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Could not have been happier with the experience!

Valerie C. on

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Lucille J. on

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Eric M. on

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Drop off location worker was snippy rude and had attitude

Jon G. on

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Very helpful staff, great rates.

Audrey W. on

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I actually was able to drop off the truck at 6:30 this morning because Alex Meieg came to work early. I was able to finish the paper work which saved me so much time from not having to come back. Great customer service!

Janet C. on

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The staff was amazingly helpfull

Ousha N. on

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Scott A. on

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Mike A. on

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Make sure customers are aware of the drop off policy and hours of work by employees as I had to reschedule due to miscommunication for a 7 am appointment when no one was there until 11 am to do the work.

Stephen H. on

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Fiore M. on

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cathy m. on

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The staff for booking and picking up were amazing! Best customer service, thank you.

Tom S. on

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People involved did their best to fix the problem but over-all I would not recommend u-haul to anyone until your process changes. I booked 2 weeks in advance of my date and with notification or my approval u-haul changed the unit I rented with no explanation other than there must have been an emergency. Somebody must have been bleeding! Assuming during your busy times u-haul product management and trafficing is poor at best. You would be better off standing at the counter the day you need the product then booking in advance expecting what you booked would go through as planned. I would pay more to get what I booked then go through the BS I did only to compromise at the last minute for an inadequate unit. My move was relative to moving furniture from one address to another with a lay over requiring a closed lock unit to keep the contents dry and safe. You exchanged my closed unit for an open unit and it took me 24hrs and a lot of phone calls to traffic and a few of your retail outlets to get through it all that created a whole lot of stress and extra work on my part but we were desperate. Check the history on this one and fix your process!!!!!! Retail ended up waving the charges but for the extra cost in travel time, stress and extra time taken I would pay double if I could be assured you were not going to give the unit I reserved 2 weeks ago to someone else!!!!

sally c. on

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sarjeet g. on

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Leslie D. on

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The service was fast and friendly. The space was clean and dry. The indoor storage made unloading in the rain so easy.

Stephanie S. on

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All of the staff members I had contact with were extremely helpful, very pleasant to deal with.

Nathan J. on

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Average

gary p. on

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Great service

Sherri P. on

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Great job!!

Monet C. on

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They gave me a discounted rate for an more expensive unit. Never wrote it in the system so I constantly got mailed letters saying I never paid and problems at the register when I paid. Never again.

cindy t. on

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The guys were awesome. Thanks to the two guys in the Walkeroad site.

Laurie F. on

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Great storage place for the price.24/7 access was a plus. I liked the idea that when one door opens you pull in it closes and then the other opens great added security. Very clean. Staff was super!

Ann C. on

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the storage facility was well lit and clean

Chris W. on

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Fantastic service. Needed storage for short the term

Laurie B. on

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I did not like that the phone would ring to a different uhaul location if no one answered. It caused me not to be able to update payment details at one time or update contact info.

Gilbert T. on

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Thanks

Rui V. on

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Excellent service and facility.

Bill L. on

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This is a top shelf facility.... From the manager April to all the other staff members!! I DEFINITELY will be back! I actually brag about the accommodations and service received at this facility..

kevin d. on

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Great as always...

Raul D. on

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We tried to be paitent as we know stuff happens, nothing but problems from the beginning...From our truck rental to the storeage unit having mouse droppings all over our stuff. (We have pictures)

Matthew C. on

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All personnel went above and beyond to help me in my desperate time of need

cuza fornais n. on

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i will recommend this U-Haul facility for sure.

James Y. on

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Thank u for making me feel that my stuff was save

Armand L. on

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Moved to another spot within the building. Had a problem with original spot. Manager remedied the issue by relocating. All good now.

ian c. on

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Have used storage at the Walker Uhaul a few times and love the indoor option. Easy to get in and out and items stay clean and dry.

Kristy L. on

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Nice and easy.

david h. on

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No complaints

Cherisse S. on

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very friendly and accommodating staff!

Gerry A. on

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My only complaint is that it's pricey for only storing a single car

Jay A. on

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Enjoyed my experience from beginning to end. Highly recommend

michael b. on

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This operation is very well run at all levels. I utilized equipment rental, storage, reservation, and office services and my experience at every touchpoint was excellent. Thank you April and staff!

mary anne c. on

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It was very convenient that there was a huge drive in space for our big truck especially with bad weather. Made our move super easy.

ted w. on

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I was very happy to be able to store my travel trailer at your location. The ONLY complaint I have is that it was hard sometimes buttons would not work to open the doors.

lissa t. on

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STAFF WERE ALWAYS POLITE AND ATTENTIVE EVEN ON THE PHONE AND HELPED SOLVE YOUR PROBLEMS IN A TIMELY MANNER

PAUL L. on

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I am often renting Uhauls for work from the South walker location and its always a fast friendly good quality experience. I refer Uhaul to anyone I know. Thank you.

Christine R. on

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Clean Easy access

Sheryl M. on

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Beautiful storage facility!

Rachael H. on

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Very clean and nice.... ended up with a free couch too which i really needed... would recommend to all my friends

Karen D. on

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Excellent customer service at the desk and the truck and storage spot were clean. Everything went smoothly! Thank you!

antonio m. on

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Very happy

Gregory D. on

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Service was great as well as the added help that was given

Brenda M. on

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When I was in the office the people working there were very courteous and helpful. I love the setup of the place.

Faro P. on

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April was the BEST!!! She made my husband and I experience quick easy and simple. Thank you so much for making this a smooth process during our stressful time with moving. I would diffently refer!!

Daniel P. on

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Would just like to say that April chappus was very helpful and always helped out the best she could

david b. on

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Thank You

antonio m. on

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Love this place

Janiese Y. on

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The customer service and quality of service was very poo. I would not be using this service or recommending anyone to this location ever! This was an absolute dreadful experience.

Salim V. on

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Storage facility was well maintained, secure, and easily accessible. Would definitely recommend.

Kim W. on

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More expensive than other storage facilities but worth it for the climate controlled conditions and well lit, secure access.

Theresa B. on

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Friendly, helpful staff. I will be back for sure.

Bruce H. on

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Extremely impressed with the service I received, April was awesome to deal with. Thanks so much

kennedy m. on

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Thanks Brandy. Great customer service

lorraine g. on

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The female customer service agent was a total pro. The rental fee is expensive but that does not reflect on her.Very clean ,organized and well kept facility. Too bad there isn’t 24 hour access.

jeanette h. on

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Was very satisfied

Christiaan M. on

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I have had a storage unit for more than a year at the South Walkerville location and have used their rental trailers many times. The manager and employees have always been very helpful and friendly!

sean d. on

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The young man who served me went above and beyond the Call of Duty he was extremely courteous and accommodating making sure my truck was even ready right next to my storage facility to load

Naz A. on

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Im very pleased with a choice of using Uhal facility, i find the staff very friendly, the rates reasonable and the storage facility clean and safe. I will highly recommend your services to others.

Chris W. on

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Very helpful staff

Gary D. on

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Thank you

Ella Walker W. on

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The ability to drive right in to the building made it very convenient. It seemed that there was always an employee in the building making me feel safe. As a woman I greatly appreciated having that.

ROBERT L. on

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The facility access has been limited, however, I believe this is being corrected. Staff are very helpful. A great facility. I look forward to using the facility in the future

SANAZ A. on

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Very goodbyes

Rajesh R. on

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If the storage access hours could be extended, then this facility gets a 5 star rating.

Armand P. on

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Absolutely disgusting that you do not have the ability to pro-rate a refund. My belongings were in storage from May 29 2018 to October 5 2018 and I was told the full payment would be kept for October.

James D. on

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It was exactly what we needed, was accessible when we had to retrieve, and staff was more than willing to help out when needed.

Sam J. on

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Everything was good. But it really needs to be 24 hours access to accommodate peoples different schedules.

natalija b. on

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AMAZING CUSTOMER SERVICE !!!!

christopher o. on

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The staff members I had was excellent and very helpful. Couldn't be happier with my service.

Waseem K. on

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As a mover been doing business with u-haul for a long time. Even have used trailer and car storage witch worked out great since it’s all inside. April and rest of the team are very helpful,thank you.

Sandi F. on

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Ms Carter was working by herself and it was extremely busy. She was very helpful and made me feel like a valued customer.

CARLOS M. on

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Only thing that should be fixed is that the door opener controls work. The building has 2 automatic doors to enter with your vehicle. The first one was almost always open, anyone could get in.

VLASIOS P. on

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Great experience to book at uhal

rocco p. on

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Nice big place and storage is indoor. Unfortunately you don't have 24/7 access to your storage unit.

ALICIA W. on

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The truck drove so smooth. I was so nervous about moving and you guys made it easier. Thank you!

dolores d. on

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Rented out here in B.C. and had a better experience.

Metin Aktas A. on

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It exceeded every expectation I had, Thanks much ;))

Taymur D. on

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This store has a very good manager

dale k. on

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The facility itself was excellent, trying to pay every month seemed to need some work.

RICHARD L. on

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wait was long service was great

nancy m. on

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Temperatures were perfect. Staff very helpful. Place clean and dry! Locker easy to access.

anthony w. on

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Terrible hours. You can only access your storage unit when the office is open. The one good thing is that due to the above time restrictions we ended up finding a brand new storage facility with full

Frank K. on

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THANK YOU VERY MUCH FOR YOUR EXCELLENT SERVICE THROUGHOUT MY USING YOUR FACILITY !!!

lynn r. on

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Every thing was great

Carson R. on

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Always great staff

Reggie S. on

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The manager, April, was very professional and helpful with the rental for my two storage units. The facility was perfect to store my belongings during the transition of moving between my homes

Michel D. on

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Thank you

dolores d. on

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It sucks that I had just paid for the month and moved out a week later and got no rebate for the rest of the month with unit being vacant. Hopefully I am off the auto payment for 1880 unit.Take me off

ADRIAAN D. on

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Nice new and clean facility. Sad the priCe kept increasing

Tami W. on

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No problems, everyone was very helpful!!!

Glyn B. on

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Stop emailing me spam!

Kathleen H. on

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The driving in was very convenient and made the facility easily accessible. The staff was always available if I had any questions.

Carrie D. on

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I would absolutely not ever recommend this place to my friends.

Ted W. on

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I wanted a place to store my trailer that was heated dry and as secure as anyone has a right to expect with lots of people coming and going. When I took it out all was good, I am happy.

Tabeth T. on

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Thank you!

DANIEL I. on

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Manager and staff were great will be back in the fall

shari m. on

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Great service and always friendly!

Gerry A. on

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Best place in town to store a special car for the winter, great staff. Last year's price increase has made it very expensive now.

Bateman Maintance Service IN B. on

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this will be great when its 24-7 access maybe free wifi lol

jeremy p. on

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April provided excellent service! Very helpful.