Customer Reviews for U-Haul Moving & Storage of South Walkerville

2231 reviews

1508 Walker Rd   Windsor, ON N8W3P4

(226) 216-0546

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(226) 216-0546

1508 Walker Rd
Windsor, ON N8W3P4

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I just want to say that I forgot my credit card when I left with the rental and the gentleman behind the counter called me to let me know and I thought that was very grateful so I bought him lunch and I think that's very cool that you have honest employees working for U-Haul thanks again

ALBERT D. 
Rating:
1.0

Show them where is the car and inspect potential damages together. Apply Uhaul stickers on all damages. I was told that they take pictures before renting and after??? The customer can be charged by damages what have being done before renting and has no proof that it was done before.

Marius-Viorel M. 
Rating:
5.0

Great customer service.

MICHAELJ D. 
Rating:
5.0

Rented a utility trailer and was generously assisted on departure and return. Thanks To everyone at Uhaul

VIRGINIANNE V. 
Rating:
5.0

Michael, the yard attendant, was very friendly and helpful. He went above and beyond. It's nice to see employees at a place that like their job and take pride in what they do. The man at the counter who rented me the trailer was also friendly and pleasant. Great job at this location.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Rachid N. 
Rating:
4.0

Steering wheel and windshield both should have been cleaned.

TODD S. 
Rating:
5.0

spot on staff improvements aren't required

STEVENLYLE W. 
Rating:
5.0

Great location, knowledgeable and friendly staff, equipment was clean and well maintained!

STEFANOLEONARDO G. 
Rating:
3.0

Paid so much money for a one way move

Karl P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

dan r.  |  First Impressions 
Rating:
3.0

we had it until next day but we were charged extra $40 for no reason

ARSHDEEP D. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

VINCENZOJIM G. 
Rating:
5.0

Great service, thank you!

Philippe S. 
Rating:
5.0

Renting from the Walker Rd site has been great! Very friendly and helpful. The staff even log me out when I bring in the equipment when I am done. It is always clean in the store and I will continue to rent from here.

WENDY D. 
Rating:
5.0

Excellent customer service. There were a couple sharp pieces or screws sticking out and my husband scratch his legs going around the trailer.

MURRAYR M. 
Rating:
4.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

JOHNP A. 
Rating:
5.0

Customer did not leave a comment.

Guy L. 
Rating:
5.0

Nothing. Absolutely wonderful experience. Your employees Rebecca and Dane were exceptional ambassadors for your company.

TONY B. 
Rating:
5.0

I needed a van for two hours to move some lumber. I couldn't be happier with my experience at uhaul.

JOHNS M. 
Rating:
3.0

Customer did not leave a comment.

PAULEDWARD MICHA H. 
Rating:
5.0

Simple and easy. Thank you to staff.

JAMES G. 
Rating:
5.0

Good company

NIBRAS M. 
Rating:
5.0

Customer did not leave a comment.

KAROL P. 
Rating:
5.0

Customer did not leave a comment.

MICHAELD H. 
Rating:
5.0

Customer did not leave a comment.

Lee C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

NIKHIL KUMAR RED N. 
Rating:
5.0

Customer did not leave a comment.

George H.  |  First Impressions 
Rating:
3.0

I rented the truck for three days to move from Oshawa to Windsor and had the truck back within two but was told that no refund can be given for the extra day.

JOHN W. 
Rating:
2.0

The location didn't have the furniture dolly I requested, and I didn't see a refund applied to my account after the fact. The Uhaul 9' cargo van had a check oil light on the entire trip, leaving me feeling worried the entire time. The tank of gas also wasn't full when I received it, so I had to stop and top it up before my long drive. The girl who was working though was extremely please to talk to, and overall quite lovely, but I had to remind her about the items on my order and if I hadn't I would have driven off without my boxes that I purchased.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

tamer a.  |  Overall Experience 
Rating:
5.0

They were very Kind they helped me as much as They could I would recommend this location

George H. 
Rating:
3.0

Customer did not leave a comment.

MARIE D. 
Rating:
3.0

We rented a trailer. The pickup experience was ok, Wait to pickup was long. The trailer was good until I needed to unhook from our truck, the Jack that holds the tongue up was terrible, I had trouble taking it off the truck hitch and lowering it to put it back on. I was almost late returning the trailer trying to get the Jack to raise. When I got back to drop it off I told the person checking me back in and they said that the new jacks were junk and the old ones were better but no apology or even acknowledgment that it was a Bad experience. I don't know if I would rent here again.

DARRYLJ W. 
Rating:
2.0

Had a difficult time with the counter rep. Lots of times having to repeat myself. Really didn't enjoy my experience at all.

ROBERTMICHAEL S. 
Rating:
1.0

They make us pay for the mistakes of their employees

KAMAL A. 
Rating:
5.0

Customer did not leave a comment.

EUGENIO F. 
Rating:
5.0

Customer did not leave a comment.

GREGORYK P. 
Rating:
5.0

Its was a pleasure and I’m very happy and pleased with my unit

WENDYJ D.  |  First Impressions 
Rating:
5.0

Overall a great experience and if needed again I will be back.

Nick R.  |  Overall Experience 
Rating:
1.0

Unprofessional customer service specially the women's behind the desk i was looking for 26 ft truck to go long distance they can find one for me she said you have to call the traffic service we don't have any truck available and this is the 3rd time i visit 3 different locations in one day ,i called the traffic service and he find me a truck in the same location. I went back and i told her she said ok and she did the paperwork and after i go to the truck the Odometer reading was different than on the paper . The truck was old and the driving experience was so bad with that GMC truck . Very disappointed

IMAD P. 
Rating:
5.0

Just wanted to state that the young gal working this location Wednesday morning was deliteful, a pleasure to deal with.

DONNA B. 
Rating:
5.0

Love this place.

ROBERT B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

CHRISA E. 
Rating:
5.0

Very nice and fast and good price

ANTONIOGUILHERME P. 
Rating:
5.0

Customer did not leave a comment.

REBECCAL V. 
Rating:
4.0

Customer did not leave a comment.

DAVIDA B. 
Rating:
5.0

Customer did not leave a comment.

Pingyi W. 
Rating:
5.0

Customer did not leave a comment.

HUU-PHVOCDAVID T. 
Rating:
5.0

Customer did not leave a comment.

Crystal H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SARAH U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loris B.  |  Overall Experience 
Rating:
2.0

I rented 2 units And the second unit was changed 3 times before I arrived. Was very stressful not knowing if I had a unit to move into !!!! Also reserved a truck that wasn’t available on my day. Was forced to get a truck in Windsor drive empty to acton to load and go back to Windsor overall the move was accomplished but not sure why I reserved all these services when the day came to move NOTHING worked as planned !!!! Would say use u haul but be very careful !

cathy h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MOHAMMED A. 
Rating:
5.0

Customer did not leave a comment.

GUYLEE L. 
Rating:
5.0

Always a pleasure dealing with UHaul Windsor at the Walker location. Staff are very polite and helpful.

BEAUJOE FITZ M.  |  Overall Experience 
Rating:
5.0

I found the process easy and convenient. Staff were well trained in their job, they were nice, confident and able to answer any questions. Prices are excellent

Marilyn L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEGGY D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natasha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

The only thing to note was there was a large shard of broken glass in the back of the van that I used. I found it when the van was empty before I started loading my own belongings in. My guess was that it was from whoever used the van before myself.

Sarah P. 
Rating:
5.0

Please recognise your fabulous employee Dana. She is a true ambassador for your business. I will have no hesitation in recommending U Haul and their services to my family and friends.

CHRISTOPHERPAUL M. 
Rating:
5.0

Unfortunately rent to more prepared customers. Your staff at this location did a commendable job the day I was there. The customers were the problem (IMO) I just wanted the line to move faster, but the customers ahead of me were indecisive at best.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Kiran L. 
Rating:
5.0

No issues. Everything was as expected.

Guy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOH'D TAREQYAHIA A. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
1.0

My invoice is currently in dispute with your management team because I was charged 2 days of rental for equipment that I only had for 8 hours. Even the customer service rep agreed with me to escalate the case because the agent at the store put that it was a 6 hour rental even though we were told that we could return the equipment at anytime overnight as they had another customer who needed it in the morning. There was no mention of 6 hours in our discussion. I would not recommend this location. Also the pick up point was changed 3 times, causing Extra chargeable milage. Manager May call me to follow up. Phil 2263447781

PHILIPPEJOHN JOS G. 
Rating:
5.0

Customer did not leave a comment.

CAITLIN V. 
Rating:
1.0

The employees I dealt with had absolutely no idea what they were doing. My elderly mother had to detach the trailer from my car as the young boy stood there and watched her do it. I felt like I knew how to do the job better and I don’t even work there. The storage space itself is great, but the people running it need a lot of improvement.

Riley F.  |  Online Move In 
Rating:
5.0

You should do a faster process, it asks many questions and makes it hard for the first time and I don't see the point in making an account, there should be a customer account that doesn't require many things. At the end of the day, it was amazing. Thanks

Talal A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly F. 
Rating:
5.0

Customer did not leave a comment.

THOMASROBERT W. 
Rating:
5.0

Everything was just on the right place. Great going guys

jalaj P. 
Rating:
5.0

Its a good service while returning the vehicle there should be more information and rest and is excellent.

NITISH S. 
Rating:
5.0

check-in well done. cargo van was great to operate. Very satisfied.

James Y. 
Rating:
5.0

Customer did not leave a comment.

KAROL P. 
Rating:
5.0

Very nice employees, very courteous

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

LUC N. 
Rating:
5.0

Customer did not leave a comment.

DAVIDG T. 
Rating:
4.0

I had a 26 ft truck. I would question whether there was any suspension on this truck at all. It was the most uncomfortable and rough ride in my life. The staff at the location was very satisfactory, however the equipment was horrible.

EDWARDA S. 
Rating:
5.0

The service couldn't have been better. Outstanding

ANGELO Z. 
Rating:
4.0

Customer did not leave a comment.

cathy h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RINA S. 
Rating:
5.0

I received a $20 charge on my invoice that I specially asked about as the last time I rented the same thing happened and I had to be reimbursement. I was advised I would not be charged for this. But I was. Please take care of.

TARIJEAN C. 
Rating:
5.0

Maybe a few more staff. It is time consuming.

TIMOTHYF B. 
Rating:
5.0

Customer did not leave a comment.

HADEN M. 
Rating:
5.0

Nothing. Was great and easy.

Cameron G. 
Rating:
5.0

I rented a cargo van and the side mirrors were terribly dirty. That was very disappointing since the side mirrors r the main source over the rear view mirror and I was doing highway driving. I went back into the store to ask for some winded to clean the mirrors but everyone was busy and there was a line up so I had to leave. Otherwise the van was very clean. I cleaned the windows when I filled up with gas. The return was smooth and the young man was friendly and helpful.

HANNAHJEAN M. 
Rating:
5.0

Customer did not leave a comment.

jaisimha N. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

The manager went above and beyond not just once but twice to accommodate me it was and is appreciated. Good management pick

paula b.  |  First Impressions 
Rating:
5.0

A great experience! April and the rest of the team were unfailingly helpful and personable, and went above and beyond to make sure any of my questions were answered promptly and completely. The location always had a good supply of boxes and packing supplies. On that note, they recommended their paper packing tape (sticky on one side but you can tear it by hand and the torn end is easy to lift) and I, in turn, recommend it as well. Best tape ever!

Vivian d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

REBECCAL V. 
Rating:
1.0

Customer did not leave a comment.

Owen M. 
Rating:
5.0

Customer did not leave a comment.

JEAN K. 
Rating:
4.0

The service overall was great but the truck is a piece of crap,it rodel ike a lumber wagon and the roof leaked on us all the was home.It rained for two days we were on the road.Some of our things at the back door got wet too.Very dtssapointed it had no cruise control.Also very noisy,couldn't even hear the radio. Probably wont rent from you again.

George G. 
Rating:
5.0

Customer did not leave a comment.

ARKADIUSZ B. 
Rating:
5.0

All in all I am happy with the customer service and the way I was treated. However, U-Haul should have a policy for in-store credits in case the customer uses only a week of the fully paid month for the rental container. In my case I was charged for the whole month but used only one week instead. Truly, I would've preferred to get some in-store credit for the 3 weeks I did not use, which I would've been happy to use next time for U-Haul services.

BESNIK Y. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

Customer did not leave a comment.

JOHNJ D. 
Rating:
5.0

the mileage fee is BS. the mileage fee is a rip off. the mileage fee is going to screw you. the mileage fee is organized crime. the mileage fee sucks. I am looking elsewhere to rent a truck.

DONALD V. 
Rating:
5.0

Super customer service

Ole P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYEDWARDJOH D. 
Rating:
5.0

Customer did not leave a comment.

GERARDA G. 
Rating:
5.0

The vehicle specs were wrong as the website and the booklet inside the vehicle. no cruise control tank size wrong etc.

Rachit T. 
Rating:
5.0

I am consistently greeted by courteous and helpful UHaul representatives. They strive to help provide helpful suggestions and suitable vehicle for my moving / storage needs. For this rental, April, Nathan and Rebecca looked after my rental - many thanks for a smooth and stress free experience! I am most fortunate that this location is the most convenient for me

GRACIELLAL S. 
Rating:
5.0

Customer did not leave a comment.

MU TAW S. 
Rating:
3.0

THE AMOUNT OF MILEAGE PER DAY IS WAY TO LOW. i HAD TO PICK UP MY CAR WITH THE TRUCK RENTAL AND DOLLEY THAT WAS 500 KMS AWAY. BYTHE TIME I GOT BACK, ATER TWO DAYS, i HAD TOSTART PAYING FOR THE EXTRA KILOMETRES WITH STILL 5 DAYS LEFT ON THE CONTRACT RENTAL PERIOD.

Jerome B. 
Rating:
5.0

Good job overall

SUSANA J. 
Rating:
5.0

Customer did not leave a comment.

Kevin T.  |  Overall Experience 
Rating:
5.0

There was a computer mix up with storage lockers, but they fixed it immediately and then went a step further in good customer service by providing locks.

Peter K.  |  First Impressions 
Rating:
1.0

It's was the worst experience I've ever had with uhal I put to much gas they wouldn't give me a discount or at least refund my money You will never have my business again never 👎

LABIBS Y. 
Rating:
4.0

The vehicle storage parking spots are not well labeled. That is my only issue.

Greg D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVINJAMES R. 
Rating:
5.0

I rented an appliance Dolly along with a trailer. The strap on the appliance dolly was broken and not long enough to work as it should. I raised the issue with the representative and they took the dolly rental off my bill. I wasn't expecting a freeby as I raised the issue so the next customer would be stuck as well. Regardless the representative was excellent

JOHNR P. 
Rating:
5.0

Customer did not leave a comment.

Randy J. 
Rating:
5.0

The facility was fantastic, exactly what we needed.

Brad S.  |  Overall Experience 
Rating:
5.0

I found it to be a perfect environment to store my vehicle in the winter. Hopefully I can store it again next season the same way with you.

David F.  |  Overall Experience 
Rating:
5.0

It was a great help to have such a good facility and service to organize our move. Staff are competent and helpful. Minor glitches were handled promptly and professionally. I especially liked the heated warehouse where we didn’t have to worry about the weather for loading and unloading. How might you improve? More stations with moving carts within the warehouse would make it more convenient.

Barb P.  |  Overall Experience 
Rating:
1.0

I rented a U-haul truck for 5 hrs and returned it on time but I was billed for 2 days since the person at billing didn't hit the finish button while generating the receipt. I spent hours talking to customer service representatives to get the issue fixed. When I explained the inconvenience to the customer service representative, the call ended abruptly.

Sushanth R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim M.  |  Overall Experience 
Rating:
5.0

The only thing is there was alot of dust all over but over all everything was great

norm w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernadette D.  |  First Impressions 
Rating:
5.0

Love the drive in/ up access versus outdoor storage

Trevor E.  |  First Impressions 
Rating:
5.0

An absolute pleasure renting here everyone was super friendly especially April. I will be back for sure.

John A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful, happy with my time with Uhaul.

leeAnne L.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff, the facilities were exactly what I needed and were very clean. I wouldn’t hesitate at all with recommending this place to anybody.

Kevin T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIONNE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tyler v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIONNE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tenezee E.  |  First Impressions 
Rating:
5.0

April and all of the staff at UHAUL South Walkerville , Windsor have provided the ultimate customer service experience !!! Our every need has been met in the most timely, gracious and professional ways. Thank you so much for your generosity and support of the Rotary Windsor Essex Socks and Bottoms project. You are incredible! Betts MacDonald & Ellie Weese

Betts M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Banga M.  |  First Impressions 
Rating:
5.0

The manager Apeilmwas excellent. She personally helped me park and secure my motor home. She took time to answer my questions. She is open and friendly . I will definitely consider yearly storage!

gerry o.  |  First Impressions 
Rating:
5.0

It was just a pleasure . Thank you

Joyce M.  |  First Impressions 
Rating:
5.0

As always, this facility is extremely well run and staff are always very helpful. Exceeds expectations!

Douglas R.  |  Overall Experience 
Rating:
5.0

The storage space needed to be swept otherwise excellent customer service by everyone we dealt with. Joyce in Chatham, Rebecca in Windsor and also a young man. All fantastic!!

(Banks Auto Groups) Mike F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD K.  |  Overall Experience 
Rating:
5.0

Very happy with the overall experience, thanks

OLIVIER P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nikolay O.  |  Overall Experience 
Rating:
5.0

Thanks to April and the whole team of workers

Paul Chislett W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Gazo A.  |  Overall Experience 
Rating:
5.0

My experience there is great.

HARISDAVID R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL M.  |  Overall Experience 
Rating:
5.0

This place is beautiful. It is safe and the staff is beyond awesome. I would work here when I retire .

stephen d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Ryan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

April was AWESOME & so were the rest of her staff !!

DAVID E C.  |  Overall Experience 
Rating:
5.0

April Chappus is an outstanding employee and representative of your company.

Justin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy M.  |  First Impressions 
Rating:
5.0

Turned out better than expected and I have other friends who's vehicles are parked there as well and have been there for years. That gave me some reassurance that if they can trust their "babies" there, then I can too!

Kyra Joy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esther R.  |  Overall Experience 
Rating:
2.0

our unit had a big problem with mice. it was brought to their attention and nothing was done. i was very shocked that no one was held accountable

RICHARD L.  |  Overall Experience 
Rating:
5.0

I was leary after reading some of the reviews but I had excellent service, encountered helpful, friendly staff and had no issues at all. Will definitely use again!

Connie G.  |  Overall Experience 
Rating:
1.0

I reserved a dollie for Sep 1. Went to pick it up on Sep 1st and they did not have my name in the computer. I explained to the lady that I was there only to pick up a dollie. She then asked for names and numbers of contacts. I couldn't understand why it was taking so long. After all the questions and the information entered into the computer I find out she just rented me a storage unit. On Sep 25, I receive an email from U-Haul informing me of my upcoming payment on the storage unit that I never rented. I called and talked to the same woman who had made the mistake and she said that she has difficulty hearing at work due to wearing masks and being behind glass. She then told me that she had just removed my email and information from the computer. I have my doubts about this as she never removed my information to begin with when I had been there on Sep 1. I will never again do business with U-Haul. If I am to receive another email stating that my payment on a storage locker is due and/or that the payment will be processed using my credit card I will be contacting the Better Business Bureau.

Sonya G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ted w.  |  First Impressions 
Rating:
5.0

i think you have a wonderful facility very friendly helpful staff and a very well organized and professional place i would highly recommend you all.. thank you for making our moving experience a little less stressful and a little more pleasant Thank You :)

michael o.  |  First Impressions 
Rating:
5.0

I’m Very please with everything

James L.  |  First Impressions 
Rating:
5.0

April is willing to help any way she can. Friendly staff.

THERESAM B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maurice j.  |  Overall Experience 
Rating:
5.0

Staff were very helpful and accommodating thank you

Patricia A.  |  Overall Experience 
Rating:
2.0

Experience was not great. Was told that I rented a space that should not have been rented to me which wasn’t my fault and had to move out immediately with no alternatives or options offered. The initial booking experience was good but the forced move out was a particularly bad experience. I would be apprehensive to use Uhaul storage again

Craig D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas L.  |  First Impressions 
Rating:
1.0

I had the worst experience ever when renting the truck. They were short staffed for the 1 st of the month. And I rented a truck from Walker road got there and they sent me to Dougall. Then I rented the storage area and the man told me and my helper we had 5 hours after they close to use the locker and we got there it was closed. Now I need to find someone to help me again today unload into a locker and hope I don't get charged for extra time. We called the U-Haul after hours and she said we have the truck till 2 45 do I hope I can find help to unload it now. I have never been so unhappy with u haul in my life. Been using uhaul many years but this left a bad taste for me. I am hoping this will all work out somewhere

Jennifer B.  |  First Impressions 
Rating:
5.0

That place is awesome and the staff deserves praise. Maintenance man is a blast. Advisors friendly and informative. Truck was awesome. I retire soon and would love to work there.

stephen d.  |  First Impressions 
Rating:
4.0

I had a hitch installed and rented a trailer for a one way trip to Ottawa. The staff was so helpful and the facility was so clean I decided to change storage companies as well. Thank you

DAVIDM B.  |  First Impressions 
Rating:
5.0

You should charge for gas usage by the e.p.a rating not the needle reading. Odometers are correct not your eye sight on a gauge. I drove 19 miles that vehicle gets about 12 mpg. Gas is $5.00 a gallon my math says I used 1.5 gallons. So my fuel charging should be about $8. I paid $15.

PAUL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
5.0

I was amazed by the quality of service provided by the store manager and her team. They were professional and courteous throughout the duration of my rental. I have rented a storage at other places before so I know the difference between good and bad service. The service I received here was excellent. The storage facility was very clean, secure and well lit, the staff were friendly, helpful and they responded quickly if I had any question. I was very happy, I had a great experience. I would highly recommend this U-Haul storage facility to anyone.

Luke T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianne W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maurice j.  |  First Impressions 
Rating:
5.0

Great facility, kept my boat warm so I didn’t have to winterize her.

Garth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul P.  |  Overall Experience 
Rating:
5.0

I was pleasantly surprised. My experience has been more then perfect so far! When I read some of the reviews, I was leary but after talking to the one staff member (I wish I caught his name) he answered my questions and assured me the past problems were taken care of. So far, so good!

Connie G.  |  First Impressions 
Rating:
5.0

Thank you to everyone I interacted with! Happiest move experience! Easy Peezy!

diane s.  |  First Impressions 
Rating:
5.0

Great customer service, thank you

Landon L.  |  First Impressions 
Rating:
5.0

April was incredibly helpful. They made the process so easy for me. Thank you!

Lauren B.  |  First Impressions 
Rating:
4.0

Manager April was very helpful. She went above and beyond to provide me to secure my property

paula b.  |  First Impressions 
Rating:
5.0

Nice clean and organized facility.

Howard C.  |  First Impressions 
Rating:
5.0

Only complaint is the 24 hr access was not available this past Saturday night and I had a fridge to move in to my storage unit had to leave it outside all night.

Noah Charles C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julian L.  |  First Impressions 
Rating:
5.0

South Walkerville had great staff. Very helpful.

ZACHARYLAWRENCE F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverley D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

canon j.  |  Overall Experience 
Rating:
5.0

We were very pleased with our dealings with UHaul in both Windsor and in Winnipeg. I found the service exceptionally helpful in both locations. Everyone was polite and helpful and practiced excellent customer service. Rebecca and Nathan and Miriam and Karen in Windsor were great and at the end of the trip we met two fabulously helpful young men whose names I fear I may have forgotten.- Palaver and Dandevar? They were remarkable and we wouldn’t hesitate to use Uhaul again because of these two young men. They made everything effortless. Thank you! We did have to replace a faulty windshield wiper blade on the road but Canadian Tire in Sault St. Marie solved the problem.

Ellen M.  |  Overall Experience 
Rating:
5.0

Appreciate the efficiency of April and her staff very much. Really a smooth experience all around.

Kathleen C.  |  Overall Experience 
Rating:
1.0

I was satisfied eithbthevfavility until I went to pack it up. Everything in the locker was covered in mouse poop and I mean COVERED! Boxes were full of it. Mice were running around the unit. One jumped out of the box and we found dead mice inside of boxes. Everything should have been thrown out. We had to go nox by box outside once home and wash and disinfect everything. As well we had to shampoo furniture. It was disgusting to say the least. Many boxes went directly into the garbage. I could see there may be some mouse droppings as you cant control what people put in the units but this was beyond ridiculous!

Dodi H.  |  Overall Experience 
Rating:
5.0

Rented a truck and indoor storage unit for my move. Under the circumstances with the COVID-19 pandemic the staff had the truck and storage units ready and this definitely made the experience less stressful. Thank you

Clifford R.  |  First Impressions 
Rating:
5.0

Would tell everyone about u haul

Jessie E.  |  First Impressions 
Rating:
1.0

2 different times called in cause the locker was flooded. You pay an astronomical amount of money for nothing. I replaced the 4x6 storage locker with a 16ft storage box for the same price.

christopher o.  |  Overall Experience 
Rating:
5.0

Best place in town April was great to work with

DANIEL I.  |  Overall Experience 
Rating:
3.0

I really do enjoy storing at U-Haul the only problem I have is the inability to keep button 2 working properly.

ted w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole L.  |  Overall Experience 
Rating:
5.0

The staff (April and Joe) were extremely helpful and professional through this process, especially taking into account the extreme circumstances that exist because of the present COVID19 situation.

pat i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaelithe P.  |  Overall Experience 
Rating:
3.0

The roof in the building leaked and my motorcycle helmet was right underneath where the drip was happening so my motorcycle helmet got distorted

Khaled Hilal Z.  |  Overall Experience 
Rating:
4.0

i just wished it was a little bit cheaper during these times and money really being short with the small unit we had it could have been a cheaper and it wasnt towards the end due to money being short in these times

betty s.  |  Overall Experience 
Rating:
4.0

After the last issue with water entering the facility, I feel that the generic "due diligence" in maintaining the facility may not have had all the information I needed to be comfortable with the end result. Regardless of the insurance on my unit, the owner could have provided that there were certificates pertaining to internal structural integrity after the repair contracts were completed. I understood that the repairs were properly completed. I did not pursue the matter any further. The overall experience during the rental of the unit was otherwise very good.

MIKE B.  |  Overall Experience 
Rating:
5.0

Management and staff have been very professional and efficient

ROBERT L.  |  First Impressions 
Rating:
2.0

Staff sucks at this location. Made fun of my mental illness, manager was rude, lazy, and not helpful. My unit got locked when it wasn’t suppose to be. My whole day was inconvenienced. We had to wait until the manager decided to come in so we could get our unit unlocked. The whole experience sucked majorly. I wouldn’t even recommend this location to my worst enemy.

Victoria M.  |  Overall Experience 
Rating:
5.0

Been here several times...love it

barbara m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian F.  |  First Impressions 
Rating:
5.0

April is Great!!

Marcie T.  |  Overall Experience 
Rating:
5.0

So far !

Daniel L.  |  First Impressions 
Rating:
3.0

Not enough staff there i was in there for 45 min to get a truck i had booked already. Short staffed and there were a few customers waiting almost as long as me. But they were pleasant and did there job it was just way too slow.

Jennifer B.  |  First Impressions 
Rating:
5.0

In the future this will be my go to place I can’t recommend this place enough

Michael P.  |  Overall Experience 
Rating:
5.0

Sarah was so amazing. And very helpful with our storage space on Walker Ave

Kelly E.  |  First Impressions 
Rating:
3.0

Don’t understand how you can charge $95 plus tax and Insurnace for a 5x5 space and then require the client to also buy a $15 lock???

jenny m.  |  First Impressions 
Rating:
5.0

April and her staff are courteous, helpful and friendly. Always ready to help explain if something isn't clear. I've not had a bad experience there and consider it my go to place for moving essentials

Grace d.  |  Overall Experience 
Rating:
1.0

The service was TERRIBLE. The female that we were dealing with was not only inconsiderate, ignorant, and arrogant, but she was not knowledgeable of how to even work the server on the computer.

Victoria M.  |  First Impressions 
Rating:
5.0

Love it here...wish you weren't getting rid of spaces for cars

barbara m.  |  First Impressions 
Rating:
5.0

The front desk lady was really sweet and funny. The storage unit looks to be the perfect size

Jaelithe P.  |  First Impressions 
Rating:
5.0

Very nice facility.

rodney s.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful with any questions I had! Will be using this location again in the future

Heather P.  |  First Impressions 
Rating:
5.0

everything was as expected

betty s.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and made a very stressful time easy. I hope that you appreciate your employees as much as I did.

Sher D.  |  First Impressions 
Rating:
5.0

Excellent and friendly staff. Facility and store always kept in a clean and orderly fashion. I would strongly recommend this location.

peter a.  |  Overall Experience 
Rating:
5.0

The storage was great, including staff at Walker location. It was very nice friendly place! However I received another bill for the time after I moved out. Can you clarify ?

Grzegorz K.  |  Overall Experience 
Rating:
5.0

Great staff....

Reno S.  |  Overall Experience 
Rating:
1.0

U-HAUL CO. HAVE THE RESPONSIBILITY TO PAY THE MULTI-MILLION DOLLARS DAMAGES CAUSED BY THE FLOOD NO.1 FROM AUG.19-2019. THE U-HAUL CO. HAVE THE RESPONSIBILITY TO PAY FOR THE DAMAGES CAUSED FLOOD NO.2

Emil H.  |  Overall Experience 
Rating:
2.0

Terrible service Not reliable hours for what I pay

Lindsay R.  |  Overall Experience 
Rating:
5.0

I was happy with being able to go to the storage unit 24/7.

Janet G.  |  Overall Experience 
Rating:
1.0

On 9/2/19 a pipe burst in the ceiling of the uhaul building. It took an hour & 20 mins and 3 calls for someone to respond to my report of flooding. Notifications were sent 24 hrs later. Pretty sad.

roberta g.  |  First Impressions 
Rating:
5.0

Could not have been happier with the experience!

michelle g.  |  Overall Experience 
Rating:
5.0

The service was fast and friendly. The space was clean and dry. The indoor storage made unloading in the rain so easy.

Leslie D.  |  First Impressions 
Rating:
5.0

All of the staff members I had contact with were extremely helpful, very pleasant to deal with.

Stephanie S.  |  Overall Experience 
Rating:
3.0

Average

Nathan J.  |  Overall Experience 
Rating:
5.0

Great service

gary p.  |  Overall Experience 
Rating:
5.0

Great job!!

Sherri P.  |  Overall Experience 
Rating:
1.0

They gave me a discounted rate for an more expensive unit. Never wrote it in the system so I constantly got mailed letters saying I never paid and problems at the register when I paid. Never again.

Monet C.  |  Overall Experience 
Rating:
5.0

The guys were awesome. Thanks to the two guys in the Walkeroad site.

cindy t.  |  First Impressions 
Rating:
5.0

Great storage place for the price.24/7 access was a plus. I liked the idea that when one door opens you pull in it closes and then the other opens great added security. Very clean. Staff was super!

Laurie F.  |  Overall Experience 
Rating:
4.0

the storage facility was well lit and clean

Ann C.  |  Overall Experience 
Rating:
5.0

Fantastic service. Needed storage for short the term

Chris W.  |  Overall Experience 
Rating:
4.0

I did not like that the phone would ring to a different uhaul location if no one answered. It caused me not to be able to update payment details at one time or update contact info.

Laurie B.  |  Overall Experience 
Rating:
4.0

Thanks

Gilbert T.  |  Overall Experience 
Rating:
5.0

Excellent service and facility.

Rui V.  |  First Impressions 
Rating:
5.0

This is a top shelf facility.... From the manager April to all the other staff members!! I DEFINITELY will be back! I actually brag about the accommodations and service received at this facility..

Bill L.  |  Overall Experience 
Rating:
5.0

Great as always...

kevin d.  |  Overall Experience 
Rating:
1.0

We tried to be paitent as we know stuff happens, nothing but problems from the beginning...From our truck rental to the storeage unit having mouse droppings all over our stuff. (We have pictures)

Raul D.  |  Overall Experience 
Rating:
5.0

All personnel went above and beyond to help me in my desperate time of need

Matthew C.  |  First Impressions 
Rating:
5.0

i will recommend this U-Haul facility for sure.

cuza fornais n.  |  Overall Experience 
Rating:
5.0

Thank u for making me feel that my stuff was save

James Y.  |  Overall Experience 
Rating:
5.0

Moved to another spot within the building. Had a problem with original spot. Manager remedied the issue by relocating. All good now.

Armand L.  |  Overall Experience 
Rating:
4.0

Have used storage at the Walker Uhaul a few times and love the indoor option. Easy to get in and out and items stay clean and dry.

ian c.  |  Overall Experience 
Rating:
5.0

Nice and easy.

Kristy L.  |  First Impressions 
Rating:
5.0

No complaints

david h.  |  Overall Experience 
Rating:
5.0

very friendly and accommodating staff!

Cherisse S.  |  Overall Experience 
Rating:
4.0

My only complaint is that it's pricey for only storing a single car

Gerry A.  |  Overall Experience 
Rating:
5.0

Enjoyed my experience from beginning to end. Highly recommend

Jay A.  |  Overall Experience 
Rating:
5.0

This operation is very well run at all levels. I utilized equipment rental, storage, reservation, and office services and my experience at every touchpoint was excellent. Thank you April and staff!

michael b.  |  Overall Experience 
Rating:
5.0

It was very convenient that there was a huge drive in space for our big truck especially with bad weather. Made our move super easy.

mary anne c.  |  Overall Experience 
Rating:
4.0

I was very happy to be able to store my travel trailer at your location. The ONLY complaint I have is that it was hard sometimes buttons would not work to open the doors.

ted w.  |  Overall Experience 
Rating:
4.0

STAFF WERE ALWAYS POLITE AND ATTENTIVE EVEN ON THE PHONE AND HELPED SOLVE YOUR PROBLEMS IN A TIMELY MANNER

lissa t.  |  Overall Experience 
Rating:
5.0

I am often renting Uhauls for work from the South walker location and its always a fast friendly good quality experience. I refer Uhaul to anyone I know. Thank you.

PAUL L.  |  First Impressions 
Rating:
5.0

Clean Easy access

Christine R.  |  First Impressions 
Rating:
5.0

Beautiful storage facility!

Sheryl M.  |  Overall Experience 
Rating:
5.0

Very clean and nice.... ended up with a free couch too which i really needed... would recommend to all my friends

Rachael H.  |  Overall Experience 
Rating:
5.0

Excellent customer service at the desk and the truck and storage spot were clean. Everything went smoothly! Thank you!

Karen D.  |  First Impressions 
Rating:
5.0

Very happy

antonio m.  |  Overall Experience 
Rating:
5.0

Service was great as well as the added help that was given

Gregory D.  |  Overall Experience 
Rating:
5.0

When I was in the office the people working there were very courteous and helpful. I love the setup of the place.

Brenda M.  |  First Impressions 
Rating:
5.0

April was the BEST!!! She made my husband and I experience quick easy and simple. Thank you so much for making this a smooth process during our stressful time with moving. I would diffently refer!!

Faro P.  |  First Impressions 
Rating:
5.0

Would just like to say that April chappus was very helpful and always helped out the best she could

Daniel P.  |  Overall Experience 
Rating:
5.0

Thank You

david b.  |  Overall Experience 
Rating:
5.0

Love this place

antonio m.  |  First Impressions 
Rating:
2.0

The customer service and quality of service was very poo. I would not be using this service or recommending anyone to this location ever! This was an absolute dreadful experience.

Janiese Y.  |  Overall Experience 
Rating:
5.0

Storage facility was well maintained, secure, and easily accessible. Would definitely recommend.

Salim V.  |  Overall Experience 
Rating:
4.0

More expensive than other storage facilities but worth it for the climate controlled conditions and well lit, secure access.

Kim W.  |  Overall Experience 
Rating:
5.0

Friendly, helpful staff. I will be back for sure.

Theresa B.  |  Overall Experience 
Rating:
5.0

Extremely impressed with the service I received, April was awesome to deal with. Thanks so much

Bruce H.  |  First Impressions 
Rating:
5.0

Thanks Brandy. Great customer service

kennedy m.  |  Overall Experience 
Rating:
4.0

The female customer service agent was a total pro. The rental fee is expensive but that does not reflect on her.Very clean ,organized and well kept facility. Too bad there isn’t 24 hour access.

lorraine g.  |  Overall Experience 
Rating:
5.0

Was very satisfied

jeanette h.  |  Overall Experience 
Rating:
5.0

I have had a storage unit for more than a year at the South Walkerville location and have used their rental trailers many times. The manager and employees have always been very helpful and friendly!

Christiaan M.  |  Overall Experience 
Rating:
5.0

The young man who served me went above and beyond the Call of Duty he was extremely courteous and accommodating making sure my truck was even ready right next to my storage facility to load

sean d.  |  Overall Experience 
Rating:
5.0

Im very pleased with a choice of using Uhal facility, i find the staff very friendly, the rates reasonable and the storage facility clean and safe. I will highly recommend your services to others.

Naz A.  |  Overall Experience 
Rating:
4.0

Very helpful staff

Chris W.  |  Reservation 
Rating:
5.0

Thank you

Gary D.  |  Overall Experience 
Rating:
5.0

The ability to drive right in to the building made it very convenient. It seemed that there was always an employee in the building making me feel safe. As a woman I greatly appreciated having that.

Ella Walker W.  |  Overall Experience 
Rating:
5.0

The facility access has been limited, however, I believe this is being corrected. Staff are very helpful. A great facility. I look forward to using the facility in the future

ROBERT L.  |  Overall Experience 
Rating:
5.0

Very goodbyes

SANAZ A.  |  Overall Experience 
Rating:
4.0

If the storage access hours could be extended, then this facility gets a 5 star rating.

Rajesh R.  |  Overall Experience 
Rating:
1.0

Absolutely disgusting that you do not have the ability to pro-rate a refund. My belongings were in storage from May 29 2018 to October 5 2018 and I was told the full payment would be kept for October.

Armand P.  |  Overall Experience 
Rating:
5.0

The staff members I had was excellent and very helpful. Couldn't be happier with my service.

christopher o.  |  Reservation 
Rating:
5.0

Ms Carter was working by herself and it was extremely busy. She was very helpful and made me feel like a valued customer.

Sandi F.  |  Reservation 
Rating:
5.0

Great experience to book at uhal

VLASIOS P.  |  Reservation 
Rating:
5.0

The truck drove so smooth. I was so nervous about moving and you guys made it easier. Thank you!

ALICIA W.  |  Reservation 
Rating:
4.0

wait was long service was great

RICHARD L.  |  Reservation 
No reviews have been submitted for this location.

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