I just want to say that I forgot my credit card when I left with the rental and the gentleman behind the counter called me to let me know and I thought that was very grateful so I bought him lunch and I think that's very cool that you have honest employees working for U-Haul thanks againALBERT D.
Customer Reviews for U-Haul Moving & Storage of South Walkerville
Windsor, ON N8W3P4
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Show them where is the car and inspect potential damages together. Apply Uhaul stickers on all damages. I was told that they take pictures before renting and after??? The customer can be charged by damages what have being done before renting and has no proof that it was done before.Marius-Viorel M.
Great customer service.MICHAELJ D.
Rented a utility trailer and was generously assisted on departure and return. Thanks To everyone at UhaulVIRGINIANNE V.
Michael, the yard attendant, was very friendly and helpful. He went above and beyond. It's nice to see employees at a place that like their job and take pride in what they do. The man at the counter who rented me the trailer was also friendly and pleasant. Great job at this location.CHRISTOPHER D.
Customer did not leave a comment.Rachid N.
Steering wheel and windshield both should have been cleaned.TODD S.
spot on staff improvements aren't requiredSTEVENLYLE W.
Great location, knowledgeable and friendly staff, equipment was clean and well maintained!STEFANOLEONARDO G.
Paid so much money for a one way moveKarl P. | First Impressions
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.dan r. | First Impressions
we had it until next day but we were charged extra $40 for no reasonARSHDEEP D.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.VINCENZOJIM G.
Great service, thank you!Philippe S.
Renting from the Walker Rd site has been great! Very friendly and helpful. The staff even log me out when I bring in the equipment when I am done. It is always clean in the store and I will continue to rent from here.WENDY D.
Excellent customer service. There were a couple sharp pieces or screws sticking out and my husband scratch his legs going around the trailer.MURRAYR M.
Customer did not leave a comment.Justin T.
Customer did not leave a comment.JOHNP A.
Customer did not leave a comment.Guy L.
Nothing. Absolutely wonderful experience. Your employees Rebecca and Dane were exceptional ambassadors for your company.TONY B.
I needed a van for two hours to move some lumber. I couldn't be happier with my experience at uhaul.JOHNS M.
Customer did not leave a comment.PAULEDWARD MICHA H.
Simple and easy. Thank you to staff.JAMES G.
Good companyNIBRAS M.
Customer did not leave a comment.KAROL P.
Customer did not leave a comment.MICHAELD H.
Customer did not leave a comment.Lee C. | Overall Experience
Customer did not leave a comment.NIKHIL KUMAR RED N.
Customer did not leave a comment.George H. | First Impressions
I rented the truck for three days to move from Oshawa to Windsor and had the truck back within two but was told that no refund can be given for the extra day.JOHN W.
The location didn't have the furniture dolly I requested, and I didn't see a refund applied to my account after the fact. The Uhaul 9' cargo van had a check oil light on the entire trip, leaving me feeling worried the entire time. The tank of gas also wasn't full when I received it, so I had to stop and top it up before my long drive. The girl who was working though was extremely please to talk to, and overall quite lovely, but I had to remind her about the items on my order and if I hadn't I would have driven off without my boxes that I purchased.DANIEL P.
Customer did not leave a comment.tamer a. | Overall Experience
They were very Kind they helped me as much as They could I would recommend this locationGeorge H.
Customer did not leave a comment.MARIE D.
We rented a trailer. The pickup experience was ok, Wait to pickup was long. The trailer was good until I needed to unhook from our truck, the Jack that holds the tongue up was terrible, I had trouble taking it off the truck hitch and lowering it to put it back on. I was almost late returning the trailer trying to get the Jack to raise. When I got back to drop it off I told the person checking me back in and they said that the new jacks were junk and the old ones were better but no apology or even acknowledgment that it was a Bad experience. I don't know if I would rent here again.DARRYLJ W.
Had a difficult time with the counter rep. Lots of times having to repeat myself. Really didn't enjoy my experience at all.ROBERTMICHAEL S.
They make us pay for the mistakes of their employeesKAMAL A.
Customer did not leave a comment.EUGENIO F.
Customer did not leave a comment.GREGORYK P.
Its was a pleasure and I’m very happy and pleased with my unitWENDYJ D. | First Impressions
Overall a great experience and if needed again I will be back.Nick R. | Overall Experience
Unprofessional customer service specially the women's behind the desk i was looking for 26 ft truck to go long distance they can find one for me she said you have to call the traffic service we don't have any truck available and this is the 3rd time i visit 3 different locations in one day ,i called the traffic service and he find me a truck in the same location. I went back and i told her she said ok and she did the paperwork and after i go to the truck the Odometer reading was different than on the paper . The truck was old and the driving experience was so bad with that GMC truck . Very disappointedIMAD P.
Just wanted to state that the young gal working this location Wednesday morning was deliteful, a pleasure to deal with.DONNA B.
Love this place.ROBERT B. | First Impressions
Customer did not leave a comment.Donald L.
Customer did not leave a comment.CHRISA E.
Very nice and fast and good priceANTONIOGUILHERME P.
Customer did not leave a comment.REBECCAL V.
Customer did not leave a comment.DAVIDA B.
Customer did not leave a comment.Pingyi W.
Customer did not leave a comment.HUU-PHVOCDAVID T.
Customer did not leave a comment.Crystal H. | Overall Experience
Customer did not leave a comment.SARAH U. | Overall Experience
Customer did not leave a comment.Loris B. | Overall Experience
I rented 2 units And the second unit was changed 3 times before I arrived. Was very stressful not knowing if I had a unit to move into !!!! Also reserved a truck that wasn’t available on my day. Was forced to get a truck in Windsor drive empty to acton to load and go back to Windsor overall the move was accomplished but not sure why I reserved all these services when the day came to move NOTHING worked as planned !!!! Would say use u haul but be very careful !cathy h. | Overall Experience
Customer did not leave a comment.MOHAMMED A.
Customer did not leave a comment.GUYLEE L.
Always a pleasure dealing with UHaul Windsor at the Walker location. Staff are very polite and helpful.BEAUJOE FITZ M. | Overall Experience
I found the process easy and convenient. Staff were well trained in their job, they were nice, confident and able to answer any questions. Prices are excellentMarilyn L. | First Impressions
Customer did not leave a comment.Paul C. | Overall Experience
Customer did not leave a comment.PEGGY D. | First Impressions
Customer did not leave a comment.Natasha M. | Overall Experience
Customer did not leave a comment.DAVID A.
The only thing to note was there was a large shard of broken glass in the back of the van that I used. I found it when the van was empty before I started loading my own belongings in. My guess was that it was from whoever used the van before myself.Sarah P.
Please recognise your fabulous employee Dana. She is a true ambassador for your business. I will have no hesitation in recommending U Haul and their services to my family and friends.CHRISTOPHERPAUL M.
Unfortunately rent to more prepared customers. Your staff at this location did a commendable job the day I was there. The customers were the problem (IMO) I just wanted the line to move faster, but the customers ahead of me were indecisive at best.Chris B.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.Kiran L.
No issues. Everything was as expected.Guy L. | First Impressions
Customer did not leave a comment.MOH'D TAREQYAHIA A.
Customer did not leave a comment.Sandra D.
My invoice is currently in dispute with your management team because I was charged 2 days of rental for equipment that I only had for 8 hours. Even the customer service rep agreed with me to escalate the case because the agent at the store put that it was a 6 hour rental even though we were told that we could return the equipment at anytime overnight as they had another customer who needed it in the morning. There was no mention of 6 hours in our discussion. I would not recommend this location. Also the pick up point was changed 3 times, causing Extra chargeable milage. Manager May call me to follow up. Phil 2263447781PHILIPPEJOHN JOS G.
Customer did not leave a comment.CAITLIN V.
The employees I dealt with had absolutely no idea what they were doing. My elderly mother had to detach the trailer from my car as the young boy stood there and watched her do it. I felt like I knew how to do the job better and I don’t even work there. The storage space itself is great, but the people running it need a lot of improvement.Riley F. | Online Move In
You should do a faster process, it asks many questions and makes it hard for the first time and I don't see the point in making an account, there should be a customer account that doesn't require many things. At the end of the day, it was amazing. ThanksTalal A.
Customer did not leave a comment.Kimberly F.
Customer did not leave a comment.THOMASROBERT W.
Everything was just on the right place. Great going guysjalaj P.
Its a good service while returning the vehicle there should be more information and rest and is excellent.NITISH S.
check-in well done. cargo van was great to operate. Very satisfied.James Y.
Customer did not leave a comment.KAROL P.
Very nice employees, very courteousJAMES E.
Customer did not leave a comment.Adam S.
Customer did not leave a comment.LUC N.
Customer did not leave a comment.DAVIDG T.
I had a 26 ft truck. I would question whether there was any suspension on this truck at all. It was the most uncomfortable and rough ride in my life. The staff at the location was very satisfactory, however the equipment was horrible.EDWARDA S.
The service couldn't have been better. OutstandingANGELO Z.
Customer did not leave a comment.cathy h. | First Impressions
Customer did not leave a comment.RINA S.
I received a $20 charge on my invoice that I specially asked about as the last time I rented the same thing happened and I had to be reimbursement. I was advised I would not be charged for this. But I was. Please take care of.TARIJEAN C.
Maybe a few more staff. It is time consuming.TIMOTHYF B.
Customer did not leave a comment.HADEN M.
Nothing. Was great and easy.Cameron G.
I rented a cargo van and the side mirrors were terribly dirty. That was very disappointing since the side mirrors r the main source over the rear view mirror and I was doing highway driving. I went back into the store to ask for some winded to clean the mirrors but everyone was busy and there was a line up so I had to leave. Otherwise the van was very clean. I cleaned the windows when I filled up with gas. The return was smooth and the young man was friendly and helpful.HANNAHJEAN M.
Customer did not leave a comment.jaisimha N.
Customer did not leave a comment.Jason B.
The manager went above and beyond not just once but twice to accommodate me it was and is appreciated. Good management pickpaula b. | First Impressions
A great experience! April and the rest of the team were unfailingly helpful and personable, and went above and beyond to make sure any of my questions were answered promptly and completely. The location always had a good supply of boxes and packing supplies. On that note, they recommended their paper packing tape (sticky on one side but you can tear it by hand and the torn end is easy to lift) and I, in turn, recommend it as well. Best tape ever!Vivian d. | Overall Experience
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.REBECCAL V.
Customer did not leave a comment.Owen M.
Customer did not leave a comment.JEAN K.
The service overall was great but the truck is a piece of crap,it rodel ike a lumber wagon and the roof leaked on us all the was home.It rained for two days we were on the road.Some of our things at the back door got wet too.Very dtssapointed it had no cruise control.Also very noisy,couldn't even hear the radio. Probably wont rent from you again.George G.
Customer did not leave a comment.ARKADIUSZ B.
All in all I am happy with the customer service and the way I was treated. However, U-Haul should have a policy for in-store credits in case the customer uses only a week of the fully paid month for the rental container. In my case I was charged for the whole month but used only one week instead. Truly, I would've preferred to get some in-store credit for the 3 weeks I did not use, which I would've been happy to use next time for U-Haul services.BESNIK Y.
Customer did not leave a comment.Andrea D.
Customer did not leave a comment.JOHNJ D.
the mileage fee is BS. the mileage fee is a rip off. the mileage fee is going to screw you. the mileage fee is organized crime. the mileage fee sucks. I am looking elsewhere to rent a truck.DONALD V.
Super customer serviceOle P. | First Impressions
Customer did not leave a comment.john B.
Customer did not leave a comment.TIMOTHYEDWARDJOH D.
Customer did not leave a comment.GERARDA G.
The vehicle specs were wrong as the website and the booklet inside the vehicle. no cruise control tank size wrong etc.Rachit T.
I am consistently greeted by courteous and helpful UHaul representatives. They strive to help provide helpful suggestions and suitable vehicle for my moving / storage needs. For this rental, April, Nathan and Rebecca looked after my rental - many thanks for a smooth and stress free experience! I am most fortunate that this location is the most convenient for meGRACIELLAL S.
Customer did not leave a comment.MU TAW S.
THE AMOUNT OF MILEAGE PER DAY IS WAY TO LOW. i HAD TO PICK UP MY CAR WITH THE TRUCK RENTAL AND DOLLEY THAT WAS 500 KMS AWAY. BYTHE TIME I GOT BACK, ATER TWO DAYS, i HAD TOSTART PAYING FOR THE EXTRA KILOMETRES WITH STILL 5 DAYS LEFT ON THE CONTRACT RENTAL PERIOD.Jerome B.
Good job overallSUSANA J.
Customer did not leave a comment.Kevin T. | Overall Experience
There was a computer mix up with storage lockers, but they fixed it immediately and then went a step further in good customer service by providing locks.Peter K. | First Impressions
It's was the worst experience I've ever had with uhal I put to much gas they wouldn't give me a discount or at least refund my money You will never have my business again never ðŸ‘ŽLABIBS Y.
The vehicle storage parking spots are not well labeled. That is my only issue.Greg D. | First Impressions
Customer did not leave a comment.KEVINJAMES R.
I rented an appliance Dolly along with a trailer. The strap on the appliance dolly was broken and not long enough to work as it should. I raised the issue with the representative and they took the dolly rental off my bill. I wasn't expecting a freeby as I raised the issue so the next customer would be stuck as well. Regardless the representative was excellentJOHNR P.
Customer did not leave a comment.Randy J.
The facility was fantastic, exactly what we needed.Brad S. | Overall Experience
I found it to be a perfect environment to store my vehicle in the winter. Hopefully I can store it again next season the same way with you.David F. | Overall Experience
It was a great help to have such a good facility and service to organize our move. Staff are competent and helpful. Minor glitches were handled promptly and professionally. I especially liked the heated warehouse where we didn’t have to worry about the weather for loading and unloading. How might you improve? More stations with moving carts within the warehouse would make it more convenient.Barb P. | Overall Experience
I rented a U-haul truck for 5 hrs and returned it on time but I was billed for 2 days since the person at billing didn't hit the finish button while generating the receipt. I spent hours talking to customer service representatives to get the issue fixed. When I explained the inconvenience to the customer service representative, the call ended abruptly.Sushanth R. | Overall Experience
Customer did not leave a comment.Kim M. | Overall Experience
The only thing is there was alot of dust all over but over all everything was greatnorm w. | Overall Experience
Customer did not leave a comment.Bernadette D. | First Impressions
Love the drive in/ up access versus outdoor storageTrevor E. | First Impressions
An absolute pleasure renting here everyone was super friendly especially April. I will be back for sure.John A. | Overall Experience
Customer did not leave a comment.Jeff S. | Overall Experience
Staff was very helpful, happy with my time with Uhaul.leeAnne L. | Overall Experience
Very friendly and helpful staff, the facilities were exactly what I needed and were very clean. I wouldn’t hesitate at all with recommending this place to anybody.Kevin T. | First Impressions
Customer did not leave a comment.BRIONNE C. | Overall Experience
Customer did not leave a comment.thomas c. | Overall Experience
Customer did not leave a comment.tyler v. | First Impressions
Customer did not leave a comment.BRIONNE C. | First Impressions
Customer did not leave a comment.Tenezee E. | First Impressions
April and all of the staff at UHAUL South Walkerville , Windsor have provided the ultimate customer service experience !!! Our every need has been met in the most timely, gracious and professional ways. Thank you so much for your generosity and support of the Rotary Windsor Essex Socks and Bottoms project. You are incredible! Betts MacDonald & Ellie WeeseBetts M. | First Impressions
Customer did not leave a comment.Banga M. | First Impressions
The manager Apeilmwas excellent. She personally helped me park and secure my motor home. She took time to answer my questions. She is open and friendly . I will definitely consider yearly storage!gerry o. | First Impressions
It was just a pleasure . Thank youJoyce M. | First Impressions
As always, this facility is extremely well run and staff are always very helpful. Exceeds expectations!Douglas R. | Overall Experience
The storage space needed to be swept otherwise excellent customer service by everyone we dealt with. Joyce in Chatham, Rebecca in Windsor and also a young man. All fantastic!!(Banks Auto Groups) Mike F. | First Impressions
Customer did not leave a comment.RICHARD K. | Overall Experience
Very happy with the overall experience, thanksOLIVIER P. | Overall Experience
Customer did not leave a comment.Nikolay O. | Overall Experience
Thanks to April and the whole team of workersPaul Chislett W. | Overall Experience
Customer did not leave a comment.John Gazo A. | Overall Experience
My experience there is great.HARISDAVID R. | First Impressions
Customer did not leave a comment.PAUL M. | Overall Experience
This place is beautiful. It is safe and the staff is beyond awesome. I would work here when I retire .stephen d. | Overall Experience
Customer did not leave a comment.Kimberly Ryan S. | Overall Experience
Customer did not leave a comment.David H. | First Impressions
April was AWESOME & so were the rest of her staff !!DAVID E C. | Overall Experience
April Chappus is an outstanding employee and representative of your company.Justin M. | First Impressions
Customer did not leave a comment.Randy M. | First Impressions
Turned out better than expected and I have other friends who's vehicles are parked there as well and have been there for years. That gave me some reassurance that if they can trust their "babies" there, then I can too!Kyra Joy H. | First Impressions
Customer did not leave a comment.Esther R. | Overall Experience
our unit had a big problem with mice. it was brought to their attention and nothing was done. i was very shocked that no one was held accountableRICHARD L. | Overall Experience
I was leary after reading some of the reviews but I had excellent service, encountered helpful, friendly staff and had no issues at all. Will definitely use again!Connie G. | Overall Experience
I reserved a dollie for Sep 1. Went to pick it up on Sep 1st and they did not have my name in the computer. I explained to the lady that I was there only to pick up a dollie. She then asked for names and numbers of contacts. I couldn't understand why it was taking so long. After all the questions and the information entered into the computer I find out she just rented me a storage unit. On Sep 25, I receive an email from U-Haul informing me of my upcoming payment on the storage unit that I never rented. I called and talked to the same woman who had made the mistake and she said that she has difficulty hearing at work due to wearing masks and being behind glass. She then told me that she had just removed my email and information from the computer. I have my doubts about this as she never removed my information to begin with when I had been there on Sep 1. I will never again do business with U-Haul. If I am to receive another email stating that my payment on a storage locker is due and/or that the payment will be processed using my credit card I will be contacting the Better Business Bureau.Sonya G. | Overall Experience
Customer did not leave a comment.ted w. | First Impressions
i think you have a wonderful facility very friendly helpful staff and a very well organized and professional place i would highly recommend you all.. thank you for making our moving experience a little less stressful and a little more pleasant Thank You :)michael o. | First Impressions
I’m Very please with everythingJames L. | First Impressions
April is willing to help any way she can. Friendly staff.THERESAM B. | First Impressions
Customer did not leave a comment.maurice j. | Overall Experience
Staff were very helpful and accommodating thank youPatricia A. | Overall Experience
Experience was not great. Was told that I rented a space that should not have been rented to me which wasn’t my fault and had to move out immediately with no alternatives or options offered. The initial booking experience was good but the forced move out was a particularly bad experience. I would be apprehensive to use Uhaul storage againCraig D. | Overall Experience
Customer did not leave a comment.Douglas L. | First Impressions
I had the worst experience ever when renting the truck. They were short staffed for the 1 st of the month. And I rented a truck from Walker road got there and they sent me to Dougall. Then I rented the storage area and the man told me and my helper we had 5 hours after they close to use the locker and we got there it was closed. Now I need to find someone to help me again today unload into a locker and hope I don't get charged for extra time. We called the U-Haul after hours and she said we have the truck till 2 45 do I hope I can find help to unload it now. I have never been so unhappy with u haul in my life. Been using uhaul many years but this left a bad taste for me. I am hoping this will all work out somewhereJennifer B. | First Impressions
That place is awesome and the staff deserves praise. Maintenance man is a blast. Advisors friendly and informative. Truck was awesome. I retire soon and would love to work there.stephen d. | First Impressions
I had a hitch installed and rented a trailer for a one way trip to Ottawa. The staff was so helpful and the facility was so clean I decided to change storage companies as well. Thank youDAVIDM B. | First Impressions
You should charge for gas usage by the e.p.a rating not the needle reading. Odometers are correct not your eye sight on a gauge. I drove 19 miles that vehicle gets about 12 mpg. Gas is $5.00 a gallon my math says I used 1.5 gallons. So my fuel charging should be about $8. I paid $15.PAUL M. | First Impressions
Customer did not leave a comment.William M. | First Impressions
I was amazed by the quality of service provided by the store manager and her team. They were professional and courteous throughout the duration of my rental. I have rented a storage at other places before so I know the difference between good and bad service. The service I received here was excellent. The storage facility was very clean, secure and well lit, the staff were friendly, helpful and they responded quickly if I had any question. I was very happy, I had a great experience. I would highly recommend this U-Haul storage facility to anyone.Luke T. | Overall Experience
Customer did not leave a comment.Dianne W. | Overall Experience
Customer did not leave a comment.maurice j. | First Impressions
Great facility, kept my boat warm so I didn’t have to winterize her.Garth M. | Overall Experience
Customer did not leave a comment.Paul P. | Overall Experience
I was pleasantly surprised. My experience has been more then perfect so far! When I read some of the reviews, I was leary but after talking to the one staff member (I wish I caught his name) he answered my questions and assured me the past problems were taken care of. So far, so good!Connie G. | First Impressions
Thank you to everyone I interacted with! Happiest move experience! Easy Peezy!diane s. | First Impressions
Great customer service, thank youLandon L. | First Impressions
April was incredibly helpful. They made the process so easy for me. Thank you!Lauren B. | First Impressions
Manager April was very helpful. She went above and beyond to provide me to secure my propertypaula b. | First Impressions
Nice clean and organized facility.Howard C. | First Impressions
Only complaint is the 24 hr access was not available this past Saturday night and I had a fridge to move in to my storage unit had to leave it outside all night.Noah Charles C. | First Impressions
Customer did not leave a comment.Julian L. | First Impressions
South Walkerville had great staff. Very helpful.ZACHARYLAWRENCE F. | First Impressions
Customer did not leave a comment.Gary W. | Overall Experience
Customer did not leave a comment.Kim J. | Overall Experience
Customer did not leave a comment.Beverley D. | First Impressions
Customer did not leave a comment.canon j. | Overall Experience
We were very pleased with our dealings with UHaul in both Windsor and in Winnipeg. I found the service exceptionally helpful in both locations. Everyone was polite and helpful and practiced excellent customer service. Rebecca and Nathan and Miriam and Karen in Windsor were great and at the end of the trip we met two fabulously helpful young men whose names I fear I may have forgotten.- Palaver and Dandevar? They were remarkable and we wouldn’t hesitate to use Uhaul again because of these two young men. They made everything effortless. Thank you! We did have to replace a faulty windshield wiper blade on the road but Canadian Tire in Sault St. Marie solved the problem.Ellen M. | Overall Experience
Appreciate the efficiency of April and her staff very much. Really a smooth experience all around.Kathleen C. | Overall Experience
I was satisfied eithbthevfavility until I went to pack it up. Everything in the locker was covered in mouse poop and I mean COVERED! Boxes were full of it. Mice were running around the unit. One jumped out of the box and we found dead mice inside of boxes. Everything should have been thrown out. We had to go nox by box outside once home and wash and disinfect everything. As well we had to shampoo furniture. It was disgusting to say the least. Many boxes went directly into the garbage. I could see there may be some mouse droppings as you cant control what people put in the units but this was beyond ridiculous!Dodi H. | Overall Experience
Rented a truck and indoor storage unit for my move. Under the circumstances with the COVID-19 pandemic the staff had the truck and storage units ready and this definitely made the experience less stressful. Thank youClifford R. | First Impressions
Would tell everyone about u haulJessie E. | First Impressions
2 different times called in cause the locker was flooded. You pay an astronomical amount of money for nothing. I replaced the 4x6 storage locker with a 16ft storage box for the same price.christopher o. | Overall Experience
Best place in town April was great to work withDANIEL I. | Overall Experience
I really do enjoy storing at U-Haul the only problem I have is the inability to keep button 2 working properly.ted w. | Overall Experience
Customer did not leave a comment.Nicole L. | Overall Experience
The staff (April and Joe) were extremely helpful and professional through this process, especially taking into account the extreme circumstances that exist because of the present COVID19 situation.pat i. | First Impressions
Customer did not leave a comment.Jaelithe P. | Overall Experience
The roof in the building leaked and my motorcycle helmet was right underneath where the drip was happening so my motorcycle helmet got distortedKhaled Hilal Z. | Overall Experience
i just wished it was a little bit cheaper during these times and money really being short with the small unit we had it could have been a cheaper and it wasnt towards the end due to money being short in these timesbetty s. | Overall Experience
After the last issue with water entering the facility, I feel that the generic "due diligence" in maintaining the facility may not have had all the information I needed to be comfortable with the end result. Regardless of the insurance on my unit, the owner could have provided that there were certificates pertaining to internal structural integrity after the repair contracts were completed. I understood that the repairs were properly completed. I did not pursue the matter any further. The overall experience during the rental of the unit was otherwise very good.MIKE B. | Overall Experience
Management and staff have been very professional and efficientROBERT L. | First Impressions
Staff sucks at this location. Made fun of my mental illness, manager was rude, lazy, and not helpful. My unit got locked when it wasn’t suppose to be. My whole day was inconvenienced. We had to wait until the manager decided to come in so we could get our unit unlocked. The whole experience sucked majorly. I wouldn’t even recommend this location to my worst enemy.Victoria M. | Overall Experience
Been here several times...love itbarbara m. | Overall Experience
Customer did not leave a comment.Christian F. | First Impressions
April is Great!!Marcie T. | Overall Experience
So far !Daniel L. | First Impressions
Not enough staff there i was in there for 45 min to get a truck i had booked already. Short staffed and there were a few customers waiting almost as long as me. But they were pleasant and did there job it was just way too slow.Jennifer B. | First Impressions
In the future this will be my go to place I can’t recommend this place enoughMichael P. | Overall Experience
Sarah was so amazing. And very helpful with our storage space on Walker AveKelly E. | First Impressions
Don’t understand how you can charge $95 plus tax and Insurnace for a 5x5 space and then require the client to also buy a $15 lock???jenny m. | First Impressions
April and her staff are courteous, helpful and friendly. Always ready to help explain if something isn't clear. I've not had a bad experience there and consider it my go to place for moving essentialsGrace d. | Overall Experience
The service was TERRIBLE. The female that we were dealing with was not only inconsiderate, ignorant, and arrogant, but she was not knowledgeable of how to even work the server on the computer.Victoria M. | First Impressions
Love it here...wish you weren't getting rid of spaces for carsbarbara m. | First Impressions
The front desk lady was really sweet and funny. The storage unit looks to be the perfect sizeJaelithe P. | First Impressions
Very nice facility.rodney s. | Overall Experience
Everyone was very friendly and helpful with any questions I had! Will be using this location again in the futureHeather P. | First Impressions
everything was as expectedbetty s. | First Impressions
The staff was extremely helpful and made a very stressful time easy. I hope that you appreciate your employees as much as I did.Sher D. | First Impressions
Excellent and friendly staff. Facility and store always kept in a clean and orderly fashion. I would strongly recommend this location.peter a. | Overall Experience
The storage was great, including staff at Walker location. It was very nice friendly place! However I received another bill for the time after I moved out. Can you clarify ?Grzegorz K. | Overall Experience
Great staff....Reno S. | Overall Experience
U-HAUL CO. HAVE THE RESPONSIBILITY TO PAY THE MULTI-MILLION DOLLARS DAMAGES CAUSED BY THE FLOOD NO.1 FROM AUG.19-2019. THE U-HAUL CO. HAVE THE RESPONSIBILITY TO PAY FOR THE DAMAGES CAUSED FLOOD NO.2Emil H. | Overall Experience
Terrible service Not reliable hours for what I payLindsay R. | Overall Experience
I was happy with being able to go to the storage unit 24/7.Janet G. | Overall Experience
On 9/2/19 a pipe burst in the ceiling of the uhaul building. It took an hour & 20 mins and 3 calls for someone to respond to my report of flooding. Notifications were sent 24 hrs later. Pretty sad.roberta g. | First Impressions
Could not have been happier with the experience!michelle g. | Overall Experience
The service was fast and friendly. The space was clean and dry. The indoor storage made unloading in the rain so easy.Leslie D. | First Impressions
All of the staff members I had contact with were extremely helpful, very pleasant to deal with.Stephanie S. | Overall Experience
AverageNathan J. | Overall Experience
Great servicegary p. | Overall Experience
Great job!!Sherri P. | Overall Experience
They gave me a discounted rate for an more expensive unit. Never wrote it in the system so I constantly got mailed letters saying I never paid and problems at the register when I paid. Never again.Monet C. | Overall Experience
The guys were awesome. Thanks to the two guys in the Walkeroad site.cindy t. | First Impressions
Great storage place for the price.24/7 access was a plus. I liked the idea that when one door opens you pull in it closes and then the other opens great added security. Very clean. Staff was super!Laurie F. | Overall Experience
the storage facility was well lit and cleanAnn C. | Overall Experience
Fantastic service. Needed storage for short the termChris W. | Overall Experience
I did not like that the phone would ring to a different uhaul location if no one answered. It caused me not to be able to update payment details at one time or update contact info.Laurie B. | Overall Experience
ThanksGilbert T. | Overall Experience
Excellent service and facility.Rui V. | First Impressions
This is a top shelf facility.... From the manager April to all the other staff members!! I DEFINITELY will be back! I actually brag about the accommodations and service received at this facility..Bill L. | Overall Experience
Great as always...kevin d. | Overall Experience
We tried to be paitent as we know stuff happens, nothing but problems from the beginning...From our truck rental to the storeage unit having mouse droppings all over our stuff. (We have pictures)Raul D. | Overall Experience
All personnel went above and beyond to help me in my desperate time of needMatthew C. | First Impressions
i will recommend this U-Haul facility for sure.cuza fornais n. | Overall Experience
Thank u for making me feel that my stuff was saveJames Y. | Overall Experience
Moved to another spot within the building. Had a problem with original spot. Manager remedied the issue by relocating. All good now.Armand L. | Overall Experience
Have used storage at the Walker Uhaul a few times and love the indoor option. Easy to get in and out and items stay clean and dry.ian c. | Overall Experience
Nice and easy.Kristy L. | First Impressions
No complaintsdavid h. | Overall Experience
very friendly and accommodating staff!Cherisse S. | Overall Experience
My only complaint is that it's pricey for only storing a single carGerry A. | Overall Experience
Enjoyed my experience from beginning to end. Highly recommendJay A. | Overall Experience
This operation is very well run at all levels. I utilized equipment rental, storage, reservation, and office services and my experience at every touchpoint was excellent. Thank you April and staff!michael b. | Overall Experience
It was very convenient that there was a huge drive in space for our big truck especially with bad weather. Made our move super easy.mary anne c. | Overall Experience
I was very happy to be able to store my travel trailer at your location. The ONLY complaint I have is that it was hard sometimes buttons would not work to open the doors.ted w. | Overall Experience
STAFF WERE ALWAYS POLITE AND ATTENTIVE EVEN ON THE PHONE AND HELPED SOLVE YOUR PROBLEMS IN A TIMELY MANNERlissa t. | Overall Experience
I am often renting Uhauls for work from the South walker location and its always a fast friendly good quality experience. I refer Uhaul to anyone I know. Thank you.PAUL L. | First Impressions
Clean Easy accessChristine R. | First Impressions
Beautiful storage facility!Sheryl M. | Overall Experience
Very clean and nice.... ended up with a free couch too which i really needed... would recommend to all my friendsRachael H. | Overall Experience
Excellent customer service at the desk and the truck and storage spot were clean. Everything went smoothly! Thank you!Karen D. | First Impressions
Very happyantonio m. | Overall Experience
Service was great as well as the added help that was givenGregory D. | Overall Experience
When I was in the office the people working there were very courteous and helpful. I love the setup of the place.Brenda M. | First Impressions
April was the BEST!!! She made my husband and I experience quick easy and simple. Thank you so much for making this a smooth process during our stressful time with moving. I would diffently refer!!Faro P. | First Impressions
Would just like to say that April chappus was very helpful and always helped out the best she couldDaniel P. | Overall Experience
Thank Youdavid b. | Overall Experience
Love this placeantonio m. | First Impressions
The customer service and quality of service was very poo. I would not be using this service or recommending anyone to this location ever! This was an absolute dreadful experience.Janiese Y. | Overall Experience
Storage facility was well maintained, secure, and easily accessible. Would definitely recommend.Salim V. | Overall Experience
More expensive than other storage facilities but worth it for the climate controlled conditions and well lit, secure access.Kim W. | Overall Experience
Friendly, helpful staff. I will be back for sure.Theresa B. | Overall Experience
Extremely impressed with the service I received, April was awesome to deal with. Thanks so muchBruce H. | First Impressions
Thanks Brandy. Great customer servicekennedy m. | Overall Experience
The female customer service agent was a total pro. The rental fee is expensive but that does not reflect on her.Very clean ,organized and well kept facility. Too bad there isn’t 24 hour access.lorraine g. | Overall Experience
Was very satisfiedjeanette h. | Overall Experience
I have had a storage unit for more than a year at the South Walkerville location and have used their rental trailers many times. The manager and employees have always been very helpful and friendly!Christiaan M. | Overall Experience
The young man who served me went above and beyond the Call of Duty he was extremely courteous and accommodating making sure my truck was even ready right next to my storage facility to loadsean d. | Overall Experience
Im very pleased with a choice of using Uhal facility, i find the staff very friendly, the rates reasonable and the storage facility clean and safe. I will highly recommend your services to others.Naz A. | Overall Experience
Very helpful staffChris W. | Reservation
Thank youGary D. | Overall Experience
The ability to drive right in to the building made it very convenient. It seemed that there was always an employee in the building making me feel safe. As a woman I greatly appreciated having that.Ella Walker W. | Overall Experience
The facility access has been limited, however, I believe this is being corrected. Staff are very helpful. A great facility. I look forward to using the facility in the futureROBERT L. | Overall Experience
Very goodbyesSANAZ A. | Overall Experience
If the storage access hours could be extended, then this facility gets a 5 star rating.Rajesh R. | Overall Experience
Absolutely disgusting that you do not have the ability to pro-rate a refund. My belongings were in storage from May 29 2018 to October 5 2018 and I was told the full payment would be kept for October.Armand P. | Overall Experience
The staff members I had was excellent and very helpful. Couldn't be happier with my service.christopher o. | Reservation
Ms Carter was working by herself and it was extremely busy. She was very helpful and made me feel like a valued customer.Sandi F. | Reservation
Great experience to book at uhalVLASIOS P. | Reservation
The truck drove so smooth. I was so nervous about moving and you guys made it easier. Thank you!ALICIA W. | Reservation
wait was long service was greatRICHARD L. | Reservation
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