Customer Reviews for U-Haul Moving & Storage of Southside

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Southside

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Joanne P. on

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Customer did not leave a comment.

Harold B. on

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Absolutely nothing, service was awesome as it always is, great staff

Brian W. on

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Shane G. on

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john R. on

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The experience was great. I have nothing to add. Thanks.

Lloyd O. on

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Great service all around. Painless process with integrated details direct to my smart phone. That’s the way to do business. Thumbs up.

Jeffrey H. on

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Parking would be nice.

ROBERT HENRY F. on

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The service was seamless; the right vehicle for the right time, and everything worked out well.

David D. on

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Customer did not leave a comment.

Mary F. on

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All is good

John T. on

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5 x 8 trailers could benefit from more tie-down spots to prevent load shifting.

donna A. on

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John was extremely helpful, thorough and sincerely cared and even took photos. I would recommend him for his excellent customer service.

Matthew S. on

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Slow. Also when I booked I was promised 10% off.... didn’t happen. Have had to make multiple phone calls and wasted my time... still no response. Very disappointing customer service for a multi national company.

Lloyd S. on

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We had to sweep out barley on pick up. The people at this location are absolutely wonderful. I will definitely be going back when I need a rental because of them

juan M. on

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Slow service and short staffed. Associates were great! But noticed that there was only one person at the till. I hope to see some changes as I often use the service. On regards to the rental everything was great.

Aubrey B. on

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Staff- manager was friendly They got me in to install a hitch Service was really good Thankyou

Phillip P. on

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Leah B. on

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We waited for 50 minutes to pick up the truck, even though we Express checked out online. We waited for 65 min to drop off our rental at this facility. The staff working there, particularly an older gentlemen who smokes too much marijuana, were slow and too busy visiting to notice the 25 people waiting. One person running the only south depot is unacceptable. We were not given our furniture pads at pick up and were told at the time of checkout that the staff do not have access to the computers so we could come back and wait 50 more years when a manager was available to have the charge reversed.

Thomas D. on

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Location was understaffed which caused long waits to get vehicle (40 mins). Attendant was very good and doing his best but there only appeared to be 2 people working.

Howard T. on

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Christopher S. on

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You're expensive. $100 seems rich. I don't know... And your app is not intuitive at all. The 24/7 was not so convenient because of that poor experience.

ROSALIND K. on

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Location had run out of blankets so I could not get them as per my reservation but aside from that customer service was at par, truck was clean and ready to go. Fuel was not what is was supposed to be at but the guys took good care or that so i wouldnt have to put in more than actually used

bonnie B. on

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The gas was about a third of a tank full so we had to fill it up before we even loaded it. It would have been nice if it had been full to begin with and then just add the gas at the end. Because we weren’t sure how much gas it would take, we ended up taking the truck back with more gas than we started with. It was very rough riding in it and a bit difficult to steer. It wanted to wander over the road. Other than this, everything was really good.

Kevin S. on

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I was pleasantly surprised at how well this rental went. Great customer service!

Sheryl H. on

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Extremely helpful and pleasant! Thank you for the great service!

James C. on

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Staff the last few times has been Muraysh, he’s one of friendliest guys I’ve met, Never let him go! Location always has selection.

Paul M. on

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Doug F. on

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Robert R. on

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An employee named”Aws” handled my reservation. I found him very polite and easy to deal with. Very good experience.

RON H. on

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angie O. on

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John was very helpful and super nice.

Mihai V. on

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Nothing, manager was extremelly helpfull.

Thomas and Launi A. on

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Ghassan A. on

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Excellent service. Friendly people and very helpful.

Leslie M. on

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Amanda G. on

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Fred K C. on

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Thanks

Enock S. on

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The lady who processed my application was very pleasant, helpful and professional. All questions were answered. 5 star service

KERIM A. on

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The customer service was amazing was quick and very professional

graham m. on

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The only issue that i had was there seemed to be to many mice

MICHAEL R. on

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All good.

Michelle S. on

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The staff at the Edmonton Southside this Sun and Mon. were amazing! I was going through a difficult moving experience and they truly went above and beyond and were so, so helpful. Thank you!!

Mary G. on

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The price wasn’t right.but Uhaul took care of my needs, and they were necessary .

Julianna B. on

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There was a massive change in staff. Did not feel the upstairs units were particularly 'monitored' so pretty much anyone could wander up there - if there were keeping an eye on it is was very slyly.

DENNY S. on

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Waist of time using that place

Daniel T. on

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Staff were professional and polite. Thanks U Haul storage! D.Turner, Edmonton, AB

Cheryl T. on

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Awesome service. I was able to get my stuff from winnipeg to Edmonton for a very low cost compared to other providers.

Lori S. on

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The team was always willing to help and professional, the location was open when I needed them to be, very convenient.

Christina U. on

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Would like a manager to contact me please. Closed my unit on the 7th and was charge for a full month, this isn’t right when unit was rented the evening of the 6 th and was out afternoon of the 7th.

Jacqueline H. on

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I will be going with another storage/moving company next time. Moving help is extremely marked up. Countless hidden administrative fees. Other places offer cheaper rates, and unlike U-Haul, pro-rate

Susan C. on

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Truck was good, service was good, truck ran well. Wish it had cruise.

matt f. on

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Staff of U-Haul was really helpfull. I used the U-Box and delivery service. Everything was in good shape and delivered on time and place expected. Professional service, would totally recommend.

Sarah A. on

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Very easy to use.

michelle r. on

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Call center horrible. Arrived to book in. Have to come up with 2 addresses and 3 phone #. Really I live at one place and have one phone. Would book else where

JEAN MICHEL C. on

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The staff didn't book me out when I left the place. I then received a bill 5 weeks after I left as what I was owning them 151$. I had to wast more then 2 hours and drive on place to get it cancel 😡