Customer Reviews for U-Haul Moving & Storage of Southside

Rating:

4.0

Just only that uhaul could use more staff during summer months as it's very busy but over all every thing was great 👍

Rating:

5.0

I wanted to recognize the outstanding customer service we received from the tall blond gentleman who helped us. He was friendly, professional, and had a great sense of humor that made the entire experience enjoyable. He kept us engaged, made us laugh, and handled everything quickly and efficiently without making us feel rushed. It's rare to receive service that is both personable and professional, and he truly made a positive impression. Employees like him are a credit to your organization. Please pass along our sincere thanks and recognition for a job exceptionally well done.

Rating:

1.0

But I would not recommend dropping it off at any of there locations in Edmonton the took the truck and they threw everything out before talking to me by law is 72 hrs n 30 days for fee fuken straights goofs Especially this one fuken fa$$ots

Rating:

1.0

I would not recommend this U-Haul location. We paid when we picked up and returned the truck, and we were never informed that there was still an outstanding balance on our account. The staff at the counter were very difficult to find, and we had to wait a long time because no one was available to assist us. We only found out that we still owed money when we received an email from a collection agency. As a result, we are now being charged a late payment fee, even though no one at this location informed us about the remaining balance or provided any instructions on how to settle it. This experience was very disappointing. Better communication and customer service could have prevented this situation. Customers should be clearly informed if there is any remaining balance before leaving the location.

Rating:

1.0

The truck was very very dirty and I rent it only 2 hours in town I full up fuel stilt they charged me for fuel??!!They over charged me and customer service very poor !?

Rating:

5.0

Thanks. U haul

Rating:

5.0

Staff here are friendly and can resolved the problem.

Rating:

5.0

Effortless!

Rating:

5.0

Best service

Rating:

3.0

I think, there should be more people working on the front( Till ). Especially in the morning. There’s only 1 person working on the front for the 1st 20 minutes that i was in line. Then another Till opened up and another one again. Cause the line up was getting longer. But, overall the experience was good.

Rating:

5.0

Quick and easy

Rating:

5.0

I would not improve anything. Best location. Best service and excellent customer assistance. Thank you so much

Rating:

5.0

They were so simple and inexpensive to use. We rented a car dolly.

Rating:

1.0

We booked a uhaul but the website told me to call because there was an issue with my booking; I started driving to the location because I needed the rental for the morning and called the location about the issue indicated by the app. By the time they actually answered the phone I was already in the parking lot - I tried to explain I tried booking online but there was an issue and it told me to call, and they told me there was nothing available and they had nothing booked for me. I parked in the lot for a moment to try and figure out where else to go as I’d already driven a half hour to get there, and some kid that works there came and kicked me out of the parking lot and told me to leave. An hour and a half later, they called asking if I was still coming to get the rental I booked AFTER TELLING ME THEY HAD NOTHING AND ASKING ME TO LEAVE. I then had to drive ANOTHER half hour back over there after already driving to six different uhaul locations. The kid who kicked me out tried to make a comment about me being late to pick up and I had to YELL for him to listen that I was there trying to pick up at my approved time and HE KICKED ME OUT AND TOLD ME TO LEAVE. I didn’t finish moving until midnight because they’d only let me keep the truck until 6pm after causing an excruciating headache, giving attitude and giving me a truck that was dirty, full of the previous renters old bottles and pop cans, and with a back end that had water all over the floor and smelled like horse shit. Like actually smelled like someone had hauled a horse or donkey in the back. And gave me less then a quarter tank to drive away with. Only upside to this location is Peter and the kid with the cowboy hat were friendly. Would not ever rent from this location again it was a nightmare

Rating:

5.0

Very efficient staff and friendly.

Rating:

5.0

The parking lot is absolutely chaotic and there's a lot going on. But the staff is really nice and helpful. The process of renting a trailer was very easy.

Rating:

5.0

costumer service excellente,

Rating:

5.0

Professional service great advice

Rating:

2.0

Check the equipment regularly and fix issues properly. With the trailer I used, the wire harness was spliced together 3 times in a two foot span and not connected correctly.

Rating:

5.0

Better cleaning of the vehicle prior to pick up. There was animal hair on the seats, cargo area had a strong smell of urine, and the high touch points hadn't been cleaned.

Rating:

3.0

The issue was with central booking who changed the location of the pickup without directly contacting me to explain any options. I was moved from a Leduc pickup to a central Edmonton pickup. The purpose of having a Leduc pickup was to reduce the journey afterwards asi was travelling south. The change meant that I had an hours extra journey time.

Rating:

5.0

Maybe a few more counter staff on a busy Saturday morning. Otherwise it was a great experience. The lady manager on shift was fantastic.

Rating:

5.0

Every thing was perfect and I am totally satisfied

Rating:

5.0

I have used this uhaul location many times. Never had a problem. No problems with the rental, just the service was weird. This time I walked in as 2 folks were walking out. I assumed one was an employee showing a client to a vehicle, so I am walking around the store waiting to be assisted. Less than 5 minutes later an employee walks out of the office and acknowledges us and then very rudely says "its not my job to be at the counter" and then walks back into the office. Gone maybe another 5 minutes. Comes back out fuming, "I guess I have to help you because the manager has no backbone" she sneered as she sat down at the desk and took our licenses for the check in. A few moments later another person, the manager, came out of office and they started to bicker loudly. Swear words were definitely used. The first employee, who I later found out was Monica, got up from the desk aggressively and said "you do it then" and left back to the office. The manager then processed the rest of the transaction in the same professional manor as always. Got the vehicle things were clean and good. The rest went smooth but it was the worst display of customer service that I had witnessed at that location.

Rating:

5.0

Everything went smoothly for us, it was limit booking, had the truck for one day, returned later in the day no problems at all

Rating:

1.0

We were over 45 minutes late to start our move because they did not have a trailer ready for us (it was behind a bunch of other trailers and did couldn’t get to it). We booked this trailer weeks in advance, so it was shocking it wasn’t accessible for our pick up? It literally took them so long to get us set with the trailer, that the link to check in expired. They couldn’t figure out how to send us a new one, so we never got to check in and submit photos.

Rating:

2.0

Have rentals ready, and call if you dont. We were not even compensated after they didn’t have our rental and it was only after we showed up that they tried to fix it. Policy specificity states if they don’t call (policy starts only and if they don’t call before hand) that they will give customers 50$ if they don’t call first. We were not contacted and wasn’t offered alternatives till after we arrived for our scheduled pick up. Their alternatives had us waiting till way later in the afternoon (our pick was early in the morning) across town, or alternatively a 45 minutes drive away. These options were unacceptable. All we got at the counter was a sorry your rental isn’t available, try a different day, after those options were rejected. We did our part, we reserved in advance, but rental wasn’t there.

Rating:

5.0

Staff very friendly and helpful..

Rating:

3.0

Customer service was very poor this guys trying to charge me extra days which I book fr 3 days . They dint even knw how to talk to customers and explain to the customers . They need better training .

Rating:

5.0

The trailer had lots of dried mud on it. The staff tried cleaning it but said they didn't have water at the location. I had to wash it myself when I got it.

Rating:

1.0

So I have rented a auto transport many times and generally it’s not bad but this time they are trying to squeeze an extra day out of me, I’m not surprised it is U-Haul after all

Rating:

4.0

The staff were helpful and very quick. The only issue was the long queue. The return process was also quick and the staff were very helpful.

Rating:

5.0

Awesome staff, they helped me get alternative equipment.

Rating:

5.0

The only concern I had was the air conditioning on this truck was not working. It was blowing warm air instead of cold. I mentioned it to the fellow checking the truck in and he indicated he would make note of that. Otherwise, everything worked out well.

Rating:

5.0

Great

Rating:

5.0

🙏🏿👍

Rating:

4.0

I had trouble uploading my pictures to the Uhaul site. I thought that I would just go through it again, but the link had expired. I went in to talk with a representative and was told to just take pictures with my phone. It says right in the paperwork not to leave without uploading. We shall see if there is an issue. Other than that, my experience was awesome.

Rating:

4.0

Fuel cap was missing

Rating:

5.0

The front desk and the yard worker were very helpful, kind and patient.

Rating:

4.0

The young man that helped me check in for return was fantastic.

Rating:

4.0

Pave the asphalt smooth with new surface paint. Very busy area.Align the trucks like I saw in the North Vancouver location.

Rating:

3.0

Rented from the 17th Street location but had to pick up from here. Both times in the last 10 months we could not pick up from the location where the reservation was made! Both times it was very inconvenient! The first time we reserved in Quesnel to pick up in Quesnel & the second time we reserved at the 17 th St location in Edmonton to pick up there & we were sent to the 51st Street location to pick up. Neither pick up location was convent or timely! Certainly not what you promised. If I reserve at a location, it is because it is the closest location to where I was to load up. I don’t want to be driving for 3 hours as was the case for the first reservation.

Rating:

5.0

Friendly and quick service

Rating:

4.0

The guy who received our truck when we dropped it off had great customer service! When we were leaving people parked their trucks in the middle of the driveway to exit… moving the trucks out of the way should be more controlled by workers because our moving day started a lot later than expected because of having to wait for other trucks to be inspected and moved before we could go.

Rating:

3.0

Kind of chaotic in the morning. Customer parking overflow, trucks all over the place from drop offs. One tail light wasn't working. Got forgotten about when needing staff to hook up the trailer for me as policy.

Rating:

3.0

Our location changed and did not receive email with new address which caused confusion and getting to the wrong location at first. Our reservation originally was until 10 am and on the day of the moving we were told that we needed to give it back at 8am when our truck was booked weeks in advance. We tried to extend to another day but the truck was already booked.

Rating:

3.0

Too far from my location. It was 30 mins from where I went also adding more mileage and gas to my expenses and making this whole trip over my budget.

Rating:

3.0

Well I ordered a 10 inch truck but person before didn’t come back on time all they had was a van. I took that, but didn’t realize that the pulley I ordered wasn’t in the van when got to the house to load. Soo yeah! Staff member was friendly though.

Rating:

1.0

I honestly don’t care how they want to improve their business but I’ll give my opinion on my experience which was horrible. This was the worst experience of my life. I don’t ever recommend uhaul or this specific location to ANYONE. We booked our U-haul online a week before to be sure we got one, received a call shortly after for a check-in and confirmation. We had to call back to change the time to a later time for pick up, that was no issue over the phone. The lady “changed” our pick up to mobile pick up and text us the instructions. We arrived to pick up our truck, the link was no longer working and giving issues. It had me fill my information out twice, until finally telling me to call for assistance. Called the customer support, had to wait 20 minutes to get someone. The lady over support was a big waste of time, she was very unhelpful. Eventually after 45 minutes of talking and time wasting, she finally figured out that our truck wasn’t even booked for mobile pick up, and our keys are inside. They couldn’t provide ANY other truck. We’re now standing in the rain for almost an hour, luckily there was a manager still working and he offered assistance even though U-haul is closed. The manager went inside, grabbed our keys and put them in a lock box and manually changed our truck to mobile pick up. FINALLY, we were able to continue the process and get our keys….for a truck that was boxed in and parked behind 3 other trucks. The manager had left at this point. So we didn’t get our truck in the end, today I went back to grab it and they GAVE my truck out to someone else even though I had ALREADY paid for the truck. They told me I can come back later for a U-haul. This has pushed moving back, everyone was very unprofessional, and the whole SITUATION WAS POORLY HANDLED. Wasted money and time for a giant run around. I do not recommend ever booking with them.

Rating:

4.0

When making a reservation please have the trailers on site, without making people drive across town to another location to pick up.

Rating:

5.0

Excellent service, Shuaib was friendly, professional, and made the rental process quick and easy. The truck was clean and in great condition. Everything went smoothly. Thank you!

Rating:

1.0

I booked a cargo van to pickup at 11 am but the car was ready only at noon. I had to waiting for an hour for the vehicle. I browsed other locations but I couldn’t find the same option of vehicle that I needed.

Rating:

1.0

I went in to move into my storage container that I reserved online. It took 45 minutes because the person at the counter couldn't figure out how to give me the 1 month free storage that I qualified for since I had booked a one way trailer. He kept telling me that the trailer was round trip even though I had booked it to be picked up in one postal code area and drop it off in another postal code area. He said round trip meant anything within the city regardless of location. Thats not what round trip means. Then when I finally was able to get my container, he didn't provide the insurance I had booked. I asked about it and he said Uhaul doesn't offer insurance and asked if I was looking at U-Store-It. I said no, because my reservation is here. Now this morning an hour before I'm supposed to pick up my trailer rental for the day, they switched the pickup location to clear across the city an hour before pickup time and then cancelled it completely. I am BEYOND upset about this. I've used uhaul multiple times from this location and it's always been good but the last 2 days has been awful. They don't even know how to do their own promotions or know what is offered on their website. Pitiful. I will not be using uhaul again. ever.

Rating:

4.0

My storage unit was all wet, my contents were wet when I retrieved them, puddles were inside underneath all my stuff, wasn’t happy about that!

Rating:

3.0

Its busy amd VERY slow. Too many trucks trailers amd its hard to access the locker with parked trailers in the way that take a while to move. The door is hard to move io amd down and so much trouble with the dusty getting in the lock

Rating:

5.0

Sometimes seemed quite busy and only a few staff.

Rating:

4.0

Mason was kind and helpful.

Rating:

5.0

I want to take a star away for the code never working on the door but that's a technology issues not a human error . Staff is super nice and helpful like super duper helpful. 10/10 people also bubble wrap is crazy cheap

Rating:

2.0

Really small space not worth the money. Staff are kind. But really terrible prices.

Rating:

5.0

Helpful and friendly staff made this experience go along better.

Rating:

3.0

Friendly staff but not enough of them. Space is very tight for access due to maint yard. If I was a long term renter not sure I would use this facility despite friendly staff and convenience.

Rating:

5.0

Very friendly and informative . Would definitely use them again if needed !

Rating:

5.0

Fantastic group of individuals that work at this U-Haul centre on 51st friendly and amazing convenient and reasonable thank you very much for all your help

Rating:

4.0

Staff were friendly and very helpful! Thank you all.

Rating:

4.0

The facility has been very patient with us. And will let us no when we can make a payment and has accepted us when we are late.

Rating:

3.0

Had my items stored for 18 months. Even with the U-Haul provided lock my storage unit was still broken into and items stolen. I spoke to the office staff after the first incident and they assured me nobody could access the unit but the fact is my unit was accessed. The doors need better weatherproofing to protect items from dust and debris. Otherwise the experience was satisfactory.

Rating:

5.0

Staff was extremely helpful.

Rating:

1.0

When we got this unit it was supposed to be heated in temp controlled at the time. There were things that were broken so they had a heater fan in there and also the code on the door didn't work. The door was broken and so if we needed to have access we had to wait until the place was open and there was staff available. Then the rates kept changing more and more often yet with little improvement to the facility and then upon move out, someone had blocked the entrance to our unit with the U-Haul truck and nobody had access to the keys so that we could move the vehicle so that we could move our things out with ease. We couldn't even put the vehicle into neutral and push it out of the way as we tried with the manager and other staff so then we had to maneuver around this truck that was parked maybe 23 feet away from the door blocking the entire door. We moved out 12 days early Considering all of the issues that have occurred. You would think that one would be offering to compensate us for all of these headaches, but no, you guys don't operate like that. You're more interrupting customers off first of all U-Haul needs to have a Canadian outlet because you falsely mislead customers with your 19.95 a day and then next thing you know it's 150- $300 later. Your system is in miles yet we are in Canada. We do not go by miles and therefore it tricks customers you guys are not clear and concise about charges and then the amount changed when you go to pay out when you rent a vehicle from here I paid up the full amount. Next thing you know I got another bill for $75. I tried to dispute it. That bill went from $75 to 150 then you guys send me to collections for $44, which is not even an amount that was old like this company is shady as shady can be.

Rating:

4.0

Staff at the 51st location are very good being helpful. Great team over there.

Rating:

5.0

Staff are friendly especially Devon. He told me that he just took over the area for the past 6 months and looking forward for some development under his management.

Rating:

5.0

Very good experience here…thanks!

Rating:

4.0

I would have preferred later access hours that 7 pm, but otherwise I am satisfied with the storage facilities.

Rating:

3.0

Storage building access hasn't worked in 2 years. You could only get in when the office was open and had to always find someone to open the building.

Rating:

4.0

Was all good other then when I rented the unit the person at the counter told me if I left before the halfway point of a month I would get a refund for half a month. When I mentioned this during check out another person at the counter told me that wasn’t a thing .

Rating:

5.0

The branch I had a storage unit at had a truck available to use for the day. I was initially told that there were no trucks or trailers available for another week by a Uhaul Call Centre so I was very happy to have been able to move out on Sunday June 2.

Rating:

5.0

AWSOME SERVICE

Rating:

3.0

Staff when clearing out locker was extremely rude, the blonde lady was even yelling at a coworker infront of a huge lineup of people.

Rating:

1.0

We looked at the hours online and it said the office was open until 7pm, as we were scheduled to arrive around 6:40pm, we called ahead to ensure our unloading that evening would be possible. We spoke to someone from U-haul on the phone (we called the number listed for this location) who assured us that although the office closed at 7pm, as long as we had our paper work done by 7, we would have access to unload until 10pm. Unfortunately on our arrival we were advised this was not the case, as apparently a door was broken, making unloading after the office was closed impossible. We were told this was well posted, but did not see any signage and clearly this was not communicated to the U-Haul representatives answering the phone. After explaining our situation multiple times, they did finally allow us to unload and we are grateful that one of the employees was willing to stay 30 minutes late to facilitate this. However, as we went to unload, there were multiple trailers in front of the door we needed to access to unload and then the lights in the building we were unloading into were turned off mid way through our time, both of these making our unloading experience that much more difficult.

Rating:

5.0

The staff are very professional and in particular, the manager ANGIE was second to none in helping out my brother and also taking care of the rental truck issues on Saturday March 30/24. I’m very happy to hear that the storage unit my brother vacated was rented on the same day. That’s good work. Bravo well done and I’ll be coming back soon Ron

Rating:

1.0

Had my storage locker broken into and my items stolen out of my locker. My entire locker was gone through and destroyed and even though there’s a camera pointing directly at my locker “there was no footage” absolutely ridiculous place to think your items are safe when they certainly aren’t.

Rating:

1.0

The staff were very rude. The storage unit was dirty. The latch is very hard to operate and needs to be replaced. The lock was supposed to be placed inside the unit but had to grab it from the office and deal with the angry, rude and inconsiderate staff.

Rating:

5.0

The staff at this place are beyond appreciated, and strongly adored, I honestly havent loved a uhaul staff so much.

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Thanks to the entire staff at Uhaul, they are fantastic!

Rating:

5.0

U-Haul moved me locally & from Calgary to BC

Rating:

5.0

Amazing, friendly staff with very prompt service!

Rating:

5.0

They are the friendliest staff I’ve ever met at any customer service industry, the manager Angela walks with a purpose and runs this location with a passion, everyone and anyone could take a lesson from these guys, their happiness and enthusiasm wasn’t just a mask but the real deal, and they made every aspect of moving much easier.

Rating:

4.0

Client service was excellent, but I had to wait quite a while in lines to get it. Customer reps did their very best to make our storage with U-Haul a positive experience. We were very happy with our staff interactions. Storage unit door was a bit banged up and the weather stripping on the side of the doors would buckle and come out when trying to close the unit. Water (likely from big storms) leaked through the roof of the unit and damaged some boxes.

Rating:

5.0

Everyone was very helpful

Rating:

5.0

The woman who served us was outstanding in all respects of business n had compassion and understanding in our moving

Rating:

5.0

They were extremely kind and helpful, and the man I was dealing with in the morning even helped me unload my uhaul at 640 before he was done. Very kind staff

Rating:

5.0

We have even dealing with this uhaul or 15 years , there and Fort Saskatchewan are the only 2 places we trust to fit our needs .

Rating:

5.0

All of the staff at this location were very professional and polite and more then willing to accommodate what my needs were.

Rating:

5.0

I will never use another location or another storage and moving facility. Angela and her team are the best. I have been to 4 differwnt uhaul locations and 2 sentinel locations. Angela goes the extra mile and treats you like a customer should be treated . Her team is well trained and also are very knowledgeable they are amazing. I would recommend Angela locations to everyone of my contacts.

Rating:

4.0

Angela was excellent thank you so much

Rating:

5.0

Everyone has been excellent! I would definitely come back for a storage unit if I required it. Thank you.

Rating:

5.0

My code nvr worked for door do getting in to my unit was a hassle thats my only complaint

Rating:

5.0

Ang and Tamara deserve a huge raise for their kind hearts, patience and total respect they showed me! Hats off to both them!

Rating:

5.0

Manager was so nice she new exactly what she was doing. She is a good hearted person we need more people in this world like her. Give her a raise lol

Rating:

5.0

Staff at the location were second to none.

Rating:

5.0

Staff was knowledgeable and explained everything clearly and kindly. Very efficient and easy transaction.

Rating:

5.0

Angie at the Edmonton south location is absolutely the most amazing supportive person. So helpful and kind. Deserves a raise or gift basket anything to show she is valued employee perhaps a promotion of somekind. Appreciate this staff and show them because they deserve it

Rating:

4.0

The staff deserve an excellent +++rating. They were remarkable. The facility itself was “meh”. It was not bad but not excellent.

Rating:

4.0

I do feel the office should be open till at least 8 or 9. But other than that everything was fantastic

Rating:

5.0

We moved our son out to Alberta at the end of July. The staff at this U-Haul really went above and beyond to make sure we were looked after. It was the August long weekend when we moved and the store was absolutely swamped. They all did they're best to make sure everyone was helped in a timely and courteous manner. I did a Google review already so I hope you can find my comments there as well. Thanks so much to everyone there who made what could be the most stressful move ever as good as it could have been. 11 out of 10 stars..

Rating:

3.0

For smaller size rent is too much.

Rating:

5.0

Thanks for your help staff

Rating:

2.0

The storage units are extremely poorly built. There are nails and screws poking out through the wood everywhere. It is an unsafe environment. My father cut himself on a screw when we were unloading. And the access door to the building with the units was blocked by trailers, forcing us to unload our truck a significant distance away.

Rating:

1.0

We booked a unit and when we arrived we were told all units were full

Rating:

1.0

This was the worst uhaul experience ever! I booked a truck and storage 32 days in advance for my move from Winnipeg to Edmonton. 2 days before I'm supposed to pick up my truck I get a call that the location changed. It was 400 meters from where I work and that is the way I wanted it, they moved it 6km away, not a huge deal , until they called me the day before I'm picking up the truck and moved it to Winnipeg beach, 80km away! 160km round trip !! They did discount the truck but to me that did not matter, I had to scramble like crazy to get this done and I'm moving 1300km. Did not need that stress but I got it done. So now when I get to Edmonton where my locker was booked more then a month in advance, they don't have my locker. They gave me a smaller one and said I have to be out in 3 weeks because someone has it booked.. where was mine ? Now this is where it gets really good. Could not fit all my stuff in there , had a $400 bookcase stolen . Found that out when I went to load with my movers . Now my storage is blocked by one of thier trailers, the woman working said I should have phoned first before moving my stuff !! It's my stuff way should I have to give notice? She was rude , running around like she had no idea what she was doing. She cost me an extra hour of move time because they had to walk my stuff an extra 40 feet because she couldn't move the trailer for me . Rudest person I've ever delt with anywhere. She cost me $180 because of her disorganization. Just so rude and ignorant. She doesn't deserve that position, I'd be fired if I did my job the way she did. Walking around hollering at people. Worst experience ever and I've done this move 5 times now. This one I will never forget. Do not ever go to uhaul, South side Edmonton, 51 ave . Be warned now .

Rating:

5.0

Thanks Angela for going above amd beyond to help us resolve the initial issues. We appreciated your help. and Luis

Rating:

1.0

Chaos , laziness and blatant ignorance.

Rating:

5.0

They went out of their way to help me, would recommend to anyone!

Rating:

1.0

This storage locker needs to be burned to the ground. The door barely opens, the access code didn’t work, the access points are always blocked, and the customer service was terrible. This is literally the worst storage locker I have ever used.

Rating:

5.0

We are never disappointed by the Southside UHaul. They’re fantastic!

Rating:

4.0

The unit we had needed to be cleaned a little better before we took it, but we made do. The staff at this place were excellent with responsiveness and flexibility. They also seemed to work really well as a team. Top notch.

Rating:

4.0

In general I was pleased with the service provided. Two points to bring forward was the storage unit had holes in the floor which could have let rodents in. Plus there was alway units parked in front of my unit allowing. Little to no access at times.

Rating:

5.0

Great service.

Rating:

4.0

Storage hours can be opened bit more late Too expensive

Rating:

5.0

Customer service at this facility is excellent.Many thanks to Angie and Kirsten for going the extra mile to make sure my experience at this location was way above average,both of these employees have without a doubt made my experience here a happy one.I would definitely have repeat business at this location,and highly recommend them to others.Thank you.

Rating:

1.0

My unit was broken into twice. Thats why I am moving to another storage facility.

Rating:

5.0

THANK YOU TAMAYA CURSTON & the rest of the staff especially the Manager THANKS

Rating:

5.0

I would highly recommend this particular U-Haul facility,over any of the other ones I have done business with.Kirsten is one of the best employees I have dealt with when it comes to her hands on knowledge of operations at her U-Haul facility.She corrected the mistakes made by other employees at other U-Haul locations. I have so much gratitude for her understanding and professionalism.When it comes to customer service,she is definitely at the top..thanks Kirsten...nyk

Rating:

4.0

Unit became too expensive, rate was increased many times over 5 years of storage. Long term storage and payment on time should be incentivized and not penalized. Thank you.

Rating:

5.0

Staff is very friendly.

Rating:

5.0

Very friendly staff.

Rating:

5.0

I was wondering if since I moved out May 15 if I get a reimbursement for last two weeks of May. The clerk didn’t know. Thanks.

Rating:

5.0

The staff at this location were fantastic! They were always courteous and helpful when we were there

Rating:

5.0

No problems at all for the couple years I had a storage unit there. Always my go to for renting a moving van.

Rating:

5.0

Excellent service and got a free month 👍

Rating:

5.0

Staff is very friendly and helpful.

Rating:

1.0

A total waste of money regret choosing that storage , lucky enough it was not in winter time , imagine if the weather was freezing a lot of my furniture could have been damage honestly . Cashiers incompetent and very slowly service a shame in my point of view.

Rating:

2.0

I was in one of the upstairs storage units which was a pain. The only way to access it was to go up was a very narrow set of stairs. I guess the price was okay but for the hassle to actually move in and out I don't think it was worth it. Staff were very friendly and very helpful.

Rating:

5.0

Thank u so much

Rating:

5.0

That location is the best by far.

Rating:

5.0

They were friendly and very helpful.

Rating:

2.0

The roof leaked The lock hooks didn’t line up ... 10 min to just take lock off not to mention the fight to put it on The web page that has auto charge the credit card on time of billing dosnt work. Recieved hate mail each month The inability to do auto payment when getting storage was frustrating The space was locked to get to the unit. Each time a longgatted process Paying only a few months in advance rhrough the till seemed ridiculous Cash payment was also trouble. Preferred plastic because no cash till. Maybe an offer for checking out early on a paid would be a courtesy This form should have a comment area under each question .... was the faculty clean. Not so much - run down is more like it. Clean ish. What do you mean by clean? The staff was super good. Great people.

Rating:

1.0

absolutley ignorant staff members extremly slow not understanding at all well NEVER EVER recommend or use again noithing but self centered douches that are there just for a pay check and dont care about nothing else dont worry ill put this on your web site too good for nothing

Rating:

5.0

Randy and the staff were always pleasant and friendly during my stressful moving time. It was nice to return knowing I could count on them during my time there. Thank you all so much!

Rating:

4.0

No comments

Rating:

5.0

Randy went above and beyond to meet my needs as a client. He was completely professional, although accommodating and pleasent to communicate with. He knew his job and his role. Thank you.

Rating:

5.0

Thanks

Rating:

5.0

The lady who processed my application was very pleasant, helpful and professional. All questions were answered. 5 star service

Rating:

5.0

The customer service was amazing was quick and very professional

Rating:

4.0

The only issue that i had was there seemed to be to many mice

Rating:

5.0

All good.

Rating:

5.0

The staff at the Edmonton Southside this Sun and Mon. were amazing! I was going through a difficult moving experience and they truly went above and beyond and were so, so helpful. Thank you!!

Rating:

3.0

The price wasn’t right.but Uhaul took care of my needs, and they were necessary .

Rating:

4.0

There was a massive change in staff. Did not feel the upstairs units were particularly 'monitored' so pretty much anyone could wander up there - if there were keeping an eye on it is was very slyly.

Rating:

1.0

Waist of time using that place

Rating:

5.0

Staff were professional and polite. Thanks U Haul storage! D., Edmonton, AB

Rating:

4.0

Awesome service. I was able to get my stuff from winnipeg to Edmonton for a very low cost compared to other providers.

Rating:

4.0

The team was always willing to help and professional, the location was open when I needed them to be, very convenient.

Rating:

3.0

Would like a manager to contact me please. Closed my unit on the 7th and was charge for a full month, this isn’t right when unit was rented the evening of the 6 th and was out afternoon of the 7th.

Rating:

2.0

I will be going with another storage/moving company next time. Moving help is extremely marked up. Countless hidden administrative fees. Other places offer cheaper rates, and unlike U-Haul, pro-rate

Rating:

5.0

Truck was good, service was good, truck ran well. Wish it had cruise.

Rating:

4.0

Staff of U-Haul was really helpfull. I used the U-Box and delivery service. Everything was in good shape and delivered on time and place expected. Professional service, would totally recommend.

Rating:

5.0

Very easy to use.

Rating:

2.0

Call center horrible. Arrived to book in. Have to come up with 2 addresses and 3 phone #. Really I live at one place and have one phone. Would book else where