Customer Reviews for U-Haul Moving & Storage of Southside

Rating:

5.0

Great service and helpful stuff

Rating:

3.0

I cleaned the garbage out of the trailer. See your notes online to see the incident and how it was handled. It was a horrible situation but U-Haul marketing rep called me. He was sincere and made the incident right with us

Rating:

1.0

I want to report the way I was treated during my recent visit to your U-Haul location (9521 51 Ave NW, Edmonton, AB T6E 4W8) The employee, Manas, was extremely rude and disrespectful throughout the interaction. He tried to charge me a $50 cleaning fee, but another employee later looked at the truck and said she didn’t want to be that harsh, so she only charged me $5 instead. That alone shows the original charge wasn’t being handled consistently. What really upset me was his attitude. He spoke to me in an unprofessional way and even said he didn’t care if I filed a complaint. No customer should be treated like that. I appreciate the other employee for handling the situation calmly and professionally, but my experience with Manas was completely unacceptable. I’m asking U-Haul to look into this incident and review any security footage if available. I hope appropriate action is taken so other customers don’t have to go through the same experience. Thank you, and I look forward to hearing back.

Rating:

4.0

Ensure mileage given for the rental is correct. I had been given inadequate number of miles for the destination, then the drop off location was substantially farther away and then I also incurred more costs to drop it off further away

Rating:

2.0

I picked up the 26’ Truck on July 20th. My adult son was going to drive the truck as he was experiencing this occasionally on his job. I paid the 49.95 cash and additional 50.00 for mileage. I had also requested a dolly, this I would pay in cash. At $7.00 an hour the expectation was 70.00 for the rent. I had the additional cash to pay for the dolly we would rent. I had just gotten a new debit/Visa card and when I scanned the interaction, it declined. After many failures I said I was leaving and we would pay outstanding balance. I am upset about ONLY able to pay 100.00 cash. I was told this was policy at u-Haul. This is NOT TRUE! On the 19th of Jun my close friend had gone to the U-Haul to book 4 days of the 3 Ton truck at the Stony Plain Rd/Off the Highway towards Spruce Grove. He paid close to 500.00 in cash for this rental with no problems at all. This refusal to pay the 70.00 in cash felt like I was being screened as a crook. I knew that my inability to meet tolerable Debit usage would be my sole responsibility. We tried ok the truck, drove and the next step was as it was raining we would use the fork and flatbread dolly and didn’t touch the dolly which was licked with the plastic tab. No matter what transpired, the No Cash Policy for over 100.00 was frozen by a U-Haul. Extremely frustrated with this covert behaviour.

Rating:

3.0

If possible I would simply recommend hiring a few more staff for your front counter area. The process of renting the truck was great. But the staff seemed rushed. And some technical issues with one of the pos machines seemed to complicate everything further.

Rating:

5.0

Good service

Rating:

3.0

Look into ways to have self check in for trailers. Have extra staff for opening on Saturday mornings and other busy times (Friday nights, Sun morning)

Rating:

5.0

Very slow when returning van otherwise very good overall

Rating:

5.0

Super nice and friendly. Would recommend.

Rating:

1.0

I had to wait 45 minutes in a line that was to the door to get service as there was only one attendant working the front desk. The attendant was excellent once you waited in line. Unacceptable wait time.

Rating:

2.0

The gentleman who help hook up the trial to My truck was very rude and disrespul while the guy who processed my reservation on the computer prior to Picking up was nice, respektfull and polite

Rating:

4.0

All good

Rating:

4.0

When I called this location on the phone I was on hold for just under 20 minutes before I got through. Otherwise, when I arrived at the location the service was excellent by the General Manager Eric Gordy. Friendly, professional, and quick.

Rating:

1.0

I went in to move into my storage container that I reserved online. It took 45 minutes because the person at the counter couldn't figure out how to give me the 1 month free storage that I qualified for since I had booked a one way trailer. He kept telling me that the trailer was round trip even though I had booked it to be picked up in one postal code area and drop it off in another postal code area. He said round trip meant anything within the city regardless of location. Thats not what round trip means. Then when I finally was able to get my container, he didn't provide the insurance I had booked. I asked about it and he said Uhaul doesn't offer insurance and asked if I was looking at U-Store-It. I said no, because my reservation is here. Now this morning an hour before I'm supposed to pick up my trailer rental for the day, they switched the pickup location to clear across the city an hour before pickup time and then cancelled it completely. I am BEYOND upset about this. I've used uhaul multiple times from this location and it's always been good but the last 2 days has been awful. They don't even know how to do their own promotions or know what is offered on their website. Pitiful. I will not be using uhaul again. ever.

Rating:

5.0

Friendly staff, easy to get materials, easy location to pick up or return uhaul trucks.

Rating:

4.0

My biggest issue is the gas policy. I think rental trucks should be picked up and returned on a full tank.

Rating:

4.0

That would be great if the tank with full gas. It is very hard for customer to fill gas to the level indicated on the meter. If customer fill gas less than gas level when check out, UHaul will charge customer, if customer fill too much gas when customer return, UHaul will not refund to customer. This takes too much of customers time to figure out how much gas need to fill in the tank.

Rating:

4.0

Only one staff member working when we dropped the trailer off - had to wait a bit, he ran between the jobs

Rating:

4.0

It would be good if equipment was checked for defects prior to renting out. We went to three different U-hauls trying to find a tow dolly that didn't have a burnt out left hand signal. It was the U haul at 9521 51 Ave for the win !! We tested two trailers that had burnt out left hand signal lights. Eric was able to pinpoint the problem quickly and change out the light for us on the spot. Without his expertise I'm not sure if we would have had a tow dolly to haul our car from Edmonton to Grande Prairie.

Rating:

3.0

Windshield was so filthy inside that it distorted my vision and ability to see the road clearly. I had to clean it myself to enable safe driving. I didn't clean the passenger side, so the agent could see how bad it was. Your lack of concern for safety bothers me. The only reason I would recommend this location is the availability of units.

Rating:

5.0

Very efficient and friendly staff.

Rating:

4.0

I found it unprofessional watching a rep taking tucks back last night smoking while he was interacting with customers who had no choice but to stand there and take it if they wanted to get out of there. Long blond hair 6pm at 51st ave. Can’t imagine u haul would support that? Was not a good look. Some people are allergic to smoke and we aren’t in the 70’s.

Rating:

5.0

Nothing comes to mind

Rating:

5.0

Everything was very smooth and easy. No complaints!

Rating:

5.0

Will you tell me please how much i pay for my trip of 354 kilometers on June the 12 2026 with the 15 feet truck , hon much per kilometer please . I am happy for the service in French

Rating:

1.0

Follow threw like every other time I've been to uhaul

Rating:

2.0

The visor was broken. There was warning signs going off for tire pressure system.

Rating:

5.0

Easy In-N-Out best Location

Rating:

4.0

Have a radio in vehicle q

Rating:

4.0

The early morning staff was excellent, friendly and efficient. It was the best experience yet when renting from uhaul. I was sorry to hear uhaul is phasing out the pickup trucks in the edmonton zone as that has been my preferred vehicle to rent. Thank you for providing rental opportunities.

Rating:

3.0

The receptionist they looks ignoring customers i came there and wait to be received more than 30 min

Rating:

4.0

Rude staff

Rating:

3.0

I picked up trailer…no one around…I checked trailer number, hooked it up and tested lights. Still no one around. When inside and asked a nice gentleman to take picture of hook up and he was surprised I had it done. Get to destination and loaded vehicle and find out tire straps are seized and bound up. I know how to secure a load with out them. Drove 2.5 hrs back home. Drop trailer off and as A GM tech of 30 years and a U Haul repair tech, I told them to ground that trailer till straps are fixed. One other thing I’ll say, my 2006 Envoy Denali that you keep saying I can’t pull that load of what I’m hauling…I’ve loaded Terrains and Equinox’s and hauled many out of BC through mountains. My Envoy is not stock and gets better gas mileage than any truck. The engine, transmission and rear suspension is not stock. Tires are Lt 10 ply. Look back on your records of how many times I use these trailers and 90% of time I pull with Envoy. I appreciate doing business with you and look forward to doing a lot more. Thanks

Rating:

5.0

Good

Rating:

1.0

Booked one location, but they changed it to a neighborhood location. The store I was sent to wasn't even open. Got that sorted and was sent back to the original location I tried to book where they had a dozen of the trucks I wanted sitting there, so no idea why I was rerouted. They have me a truck with the wrong mileage and gas on it, and couldn't figure out how to fix it. Finally got the manager to fix it. Meanwhile, with all the delays, I'm stuck paying for movers who are now waiting for, who I also booked through uhaul. In annoyance at all the delays I mentioned uhaul seemed to be slipping, and the kid "helping" me replied that Walmart had crappy service too. Real nice operation/experience.

Rating:

2.0

Air Conditioner doesn’t work, ABS and TCS service light were turned on while driving. Furniture pads weren’t cleaned and they were wet as well.

Rating:

5.0

The 51 Ave location was great! The only thing that was strange was that I received a call about an hour after I had dropped the truck off asking if I was going to drop the truck off, obviously a glitch in the receiving system, but it was straightened out right away while on the phone

Rating:

2.0

Low rating due to the costs. These rentals are too expensive. The milage cost adds fast.

Rating:

4.0

I don't normally drive this far for a trailer but no trailers were available in Northeast Edmonton

Rating:

5.0

Very satisfied with the experience. I wouldn't change anything.

Rating:

5.0

First guy had an attitude when picking up. Second guy was absolutely terrific with everything. Wasn’t just a customer for him. But a person needing help.

Rating:

5.0

Good service

Rating:

4.0

My storage unit was all wet, my contents were wet when I retrieved them, puddles were inside underneath all my stuff, wasn’t happy about that!

Rating:

4.0

More staff as wait times for truck etc inside a little long but otherwise happy with them.

Rating:

5.0

Mr. Mohammed was very helpful and respectful, he helped me a lot and made everything easier for me, I truly thank him! Thank you very much for the amazing service.

Rating:

4.0

Rented a pickup truck for the day & it was dirty inside & smelled like cigarette smoke. Very dissapointed.

Rating:

5.0

Keep up the good work

Rating:

4.0

Have the size of truck that was booked for weeks available to the customer on the day and time which was booked.

Rating:

5.0

The driver side of the vehicle was dirty looked like a something was sticky dropped and kinda dried up wasnt sticky just didnt looked cleaned properly

Rating:

3.0

Outside of trucks need to be cleaned as the windows were full of bugs and mirrors very dirty. Also had to clean inside of windshield as it was dangerously dirty

Rating:

1.0

The Uhaul was booked, 2 movers and a dozen blankets. For Saturday, May 30th at 1pm. Then emailed me to say it won’t be available until 5pm. And 4 hours were needed. When the Uhaul was to be picked up, they said there’s no trucks available. Yet, I have the confirmation. Then they did NOT bring a single blanket. Numerous items of mine are so damaged, broken, missing. I found two of my real diamond earrings outside. Not matching. I have yet to find out how much more jewelry I’m missing, since the entire box was dropped and everything fell out. I have a white and grey chair with two footprints on it. My neighbour confirmed to me that she saw a mover using his feet to push it into the Uhaul. This is most likely why. So much of my furniture is completely wrecked. The box that dropped, had a glass in it, that was busted on the cement. I found the pieces outside that were thrown against the wall at the back door. I also had a passed down 4 generation porcelain jewelry piece. That was all broken as well. My glass coffee table, has scratches all over the top. (If they brought the 12 blankets, this wouldn’t have happened). My couch got damaged from the two movers who pushed it through a doorway, instead of tilting the couch or even try. This caused a lot of damage around the door frames at the place I was moving from. And I was charged for that and it was taken off my damage deposit. I can’t get over this. It’s unreal and maddening. With all the damaged furniture, broken items, this is NOT okay. I have to replace so much, because of all the damage. Which is definitely going to cost me a lot of money. I could go on and on. When the truck was to be returned at 9pm, it was closed and there was no drop off for the keys. It was 8:40pm, the truck was left at the location on Saturday, May 30th. Sunday I received a call at 8:15am asking for the keys. Yet the sign says they open at 9am. The driver dropped the keys off at 9am Sunday, May 31st. The overall experience with UHaul was awful. I will never use this company again or my friends and family. Nothing was reimbursed for the 12 blankets that were not brought. After the move, I was supposed to give the drivers a code, to my satisfaction. I did not give them a code and I supposed I was talking to the manager (that’s what he said he was). If this is not dealt with, and all the furniture/items that were broken are not reimbursed, I will be contacting the media and other resources. Just completely AWFUL.

Rating:

5.0

Very good service

Rating:

1.0

The pick up and drop off procedures were extremely inefficient and unorganized.

Rating:

1.0

The location itself was perfectly fine. The real issue was the fact that the truck I had paid for, reserved, and received multiple confirmation emails and text messages for was nowhere to be found when I arrived. Apparently, U-Haul decided that the pickup location would be moved to a location an hour and a half outside the city I had booked in. Oddly enough, this information never made it to me despite the steady stream of reservation confirmations I continued to receive telling me everything was on track. When I called customer service, I was informed that a representative had called me “once at 8:00 AM” two days before pickup and left a voicemail. Unfortunately, neither the phone call nor the voicemail ever appeared on my phone. It’s reassuring to know that a major change to a paid reservation can apparently hinge on a single unanswered call that may or may not have actually gone through. What I find most impressive is that U-Haul was able to send multiple emails and text messages confirming my reservation, yet somehow couldn’t manage to communicate that the truck had been relocated 90 minutes away. That seems like a detail customers might reasonably want to know before showing up at the location they were repeatedly told to attend. The location gets credit for being fine. The reservation system, communication process, and customer experience, however, felt like a very expensive scavenger hunt.

Rating:

3.0

No fault of the location but u haul computer system was down and was a 45min line up

Rating:

3.0

Its busy amd VERY slow. Too many trucks trailers amd its hard to access the locker with parked trailers in the way that take a while to move. The door is hard to move io amd down and so much trouble with the dusty getting in the lock

Rating:

5.0

Sometimes seemed quite busy and only a few staff.

Rating:

4.0

Mason was kind and helpful.

Rating:

5.0

I want to take a star away for the code never working on the door but that's a technology issues not a human error . Staff is super nice and helpful like super duper helpful. 10/10 people also bubble wrap is crazy cheap

Rating:

2.0

Really small space not worth the money. Staff are kind. But really terrible prices.

Rating:

5.0

Helpful and friendly staff made this experience go along better.

Rating:

3.0

Friendly staff but not enough of them. Space is very tight for access due to maint yard. If I was a long term renter not sure I would use this facility despite friendly staff and convenience.

Rating:

5.0

Very friendly and informative . Would definitely use them again if needed !

Rating:

5.0

Fantastic group of individuals that work at this U-Haul centre on 51st friendly and amazing convenient and reasonable thank you very much for all your help

Rating:

4.0

Staff were friendly and very helpful! Thank you all.

Rating:

4.0

The facility has been very patient with us. And will let us no when we can make a payment and has accepted us when we are late.

Rating:

3.0

Had my items stored for 18 months. Even with the U-Haul provided lock my storage unit was still broken into and items stolen. I spoke to the office staff after the first incident and they assured me nobody could access the unit but the fact is my unit was accessed. The doors need better weatherproofing to protect items from dust and debris. Otherwise the experience was satisfactory.

Rating:

5.0

Staff was extremely helpful.

Rating:

1.0

When we got this unit it was supposed to be heated in temp controlled at the time. There were things that were broken so they had a heater fan in there and also the code on the door didn't work. The door was broken and so if we needed to have access we had to wait until the place was open and there was staff available. Then the rates kept changing more and more often yet with little improvement to the facility and then upon move out, someone had blocked the entrance to our unit with the U-Haul truck and nobody had access to the keys so that we could move the vehicle so that we could move our things out with ease. We couldn't even put the vehicle into neutral and push it out of the way as we tried with the manager and other staff so then we had to maneuver around this truck that was parked maybe 23 feet away from the door blocking the entire door. We moved out 12 days early Considering all of the issues that have occurred. You would think that one would be offering to compensate us for all of these headaches, but no, you guys don't operate like that. You're more interrupting customers off first of all U-Haul needs to have a Canadian outlet because you falsely mislead customers with your 19.95 a day and then next thing you know it's 150- $300 later. Your system is in miles yet we are in Canada. We do not go by miles and therefore it tricks customers you guys are not clear and concise about charges and then the amount changed when you go to pay out when you rent a vehicle from here I paid up the full amount. Next thing you know I got another bill for $75. I tried to dispute it. That bill went from $75 to 150 then you guys send me to collections for $44, which is not even an amount that was old like this company is shady as shady can be.

Rating:

4.0

Staff at the 51st location are very good being helpful. Great team over there.

Rating:

5.0

Staff are friendly especially Devon. He told me that he just took over the area for the past 6 months and looking forward for some development under his management.

Rating:

5.0

Very good experience here…thanks!

Rating:

4.0

I would have preferred later access hours that 7 pm, but otherwise I am satisfied with the storage facilities.

Rating:

3.0

Storage building access hasn't worked in 2 years. You could only get in when the office was open and had to always find someone to open the building.

Rating:

4.0

Was all good other then when I rented the unit the person at the counter told me if I left before the halfway point of a month I would get a refund for half a month. When I mentioned this during check out another person at the counter told me that wasn’t a thing .

Rating:

5.0

The branch I had a storage unit at had a truck available to use for the day. I was initially told that there were no trucks or trailers available for another week by a Uhaul Call Centre so I was very happy to have been able to move out on Sunday June 2.

Rating:

5.0

AWSOME SERVICE

Rating:

3.0

Staff when clearing out locker was extremely rude, the blonde lady was even yelling at a coworker infront of a huge lineup of people.

Rating:

1.0

We looked at the hours online and it said the office was open until 7pm, as we were scheduled to arrive around 6:40pm, we called ahead to ensure our unloading that evening would be possible. We spoke to someone from U-haul on the phone (we called the number listed for this location) who assured us that although the office closed at 7pm, as long as we had our paper work done by 7, we would have access to unload until 10pm. Unfortunately on our arrival we were advised this was not the case, as apparently a door was broken, making unloading after the office was closed impossible. We were told this was well posted, but did not see any signage and clearly this was not communicated to the U-Haul representatives answering the phone. After explaining our situation multiple times, they did finally allow us to unload and we are grateful that one of the employees was willing to stay 30 minutes late to facilitate this. However, as we went to unload, there were multiple trailers in front of the door we needed to access to unload and then the lights in the building we were unloading into were turned off mid way through our time, both of these making our unloading experience that much more difficult.

Rating:

5.0

The staff are very professional and in particular, the manager ANGIE was second to none in helping out my brother and also taking care of the rental truck issues on Saturday March 30/24. I’m very happy to hear that the storage unit my brother vacated was rented on the same day. That’s good work. Bravo well done and I’ll be coming back soon Ron

Rating:

1.0

Had my storage locker broken into and my items stolen out of my locker. My entire locker was gone through and destroyed and even though there’s a camera pointing directly at my locker “there was no footage” absolutely ridiculous place to think your items are safe when they certainly aren’t.

Rating:

1.0

The staff were very rude. The storage unit was dirty. The latch is very hard to operate and needs to be replaced. The lock was supposed to be placed inside the unit but had to grab it from the office and deal with the angry, rude and inconsiderate staff.

Rating:

5.0

The staff at this place are beyond appreciated, and strongly adored, I honestly havent loved a uhaul staff so much.

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Thanks to the entire staff at Uhaul, they are fantastic!

Rating:

5.0

U-Haul moved me locally & from Calgary to BC

Rating:

5.0

Amazing, friendly staff with very prompt service!

Rating:

5.0

They are the friendliest staff I’ve ever met at any customer service industry, the manager Angela walks with a purpose and runs this location with a passion, everyone and anyone could take a lesson from these guys, their happiness and enthusiasm wasn’t just a mask but the real deal, and they made every aspect of moving much easier.

Rating:

4.0

Client service was excellent, but I had to wait quite a while in lines to get it. Customer reps did their very best to make our storage with U-Haul a positive experience. We were very happy with our staff interactions. Storage unit door was a bit banged up and the weather stripping on the side of the doors would buckle and come out when trying to close the unit. Water (likely from big storms) leaked through the roof of the unit and damaged some boxes.

Rating:

5.0

Everyone was very helpful

Rating:

5.0

The woman who served us was outstanding in all respects of business n had compassion and understanding in our moving

Rating:

5.0

They were extremely kind and helpful, and the man I was dealing with in the morning even helped me unload my uhaul at 640 before he was done. Very kind staff

Rating:

5.0

We have even dealing with this uhaul or 15 years , there and Fort Saskatchewan are the only 2 places we trust to fit our needs .

Rating:

5.0

All of the staff at this location were very professional and polite and more then willing to accommodate what my needs were.

Rating:

5.0

I will never use another location or another storage and moving facility. Angela and her team are the best. I have been to 4 differwnt uhaul locations and 2 sentinel locations. Angela goes the extra mile and treats you like a customer should be treated . Her team is well trained and also are very knowledgeable they are amazing. I would recommend Angela locations to everyone of my contacts.

Rating:

4.0

Angela was excellent thank you so much

Rating:

5.0

Everyone has been excellent! I would definitely come back for a storage unit if I required it. Thank you.

Rating:

5.0

My code nvr worked for door do getting in to my unit was a hassle thats my only complaint

Rating:

5.0

Ang and Tamara deserve a huge raise for their kind hearts, patience and total respect they showed me! Hats off to both them! Louise Cloutier

Rating:

5.0

Manager was so nice she new exactly what she was doing. She is a good hearted person we need more people in this world like her. Give her a raise lol

Rating:

5.0

Staff at the location were second to none.

Rating:

5.0

Staff was knowledgeable and explained everything clearly and kindly. Very efficient and easy transaction.

Rating:

5.0

Angie at the Edmonton south location is absolutely the most amazing supportive person. So helpful and kind. Deserves a raise or gift basket anything to show she is valued employee perhaps a promotion of somekind. Appreciate this staff and show them because they deserve it

Rating:

4.0

The staff deserve an excellent +++rating. They were remarkable. The facility itself was “meh”. It was not bad but not excellent.

Rating:

4.0

I do feel the office should be open till at least 8 or 9. But other than that everything was fantastic

Rating:

5.0

We moved our son out to Alberta at the end of July. The staff at this U-Haul really went above and beyond to make sure we were looked after. It was the August long weekend when we moved and the store was absolutely swamped. They all did they're best to make sure everyone was helped in a timely and courteous manner. I did a Google review already so I hope you can find my comments there as well. Thanks so much to everyone there who made what could be the most stressful move ever as good as it could have been. 11 out of 10 stars..

Rating:

3.0

For smaller size rent is too much.

Rating:

5.0

Thanks for your help staff

Rating:

2.0

The storage units are extremely poorly built. There are nails and screws poking out through the wood everywhere. It is an unsafe environment. My father cut himself on a screw when we were unloading. And the access door to the building with the units was blocked by trailers, forcing us to unload our truck a significant distance away.

Rating:

1.0

We booked a unit and when we arrived we were told all units were full

Rating:

1.0

This was the worst uhaul experience ever! I booked a truck and storage 32 days in advance for my move from Winnipeg to Edmonton. 2 days before I'm supposed to pick up my truck I get a call that the location changed. It was 400 meters from where I work and that is the way I wanted it, they moved it 6km away, not a huge deal , until they called me the day before I'm picking up the truck and moved it to Winnipeg beach, 80km away! 160km round trip !! They did discount the truck but to me that did not matter, I had to scramble like crazy to get this done and I'm moving 1300km. Did not need that stress but I got it done. So now when I get to Edmonton where my locker was booked more then a month in advance, they don't have my locker. They gave me a smaller one and said I have to be out in 3 weeks because someone has it booked.. where was mine ? Now this is where it gets really good. Could not fit all my stuff in there , had a $400 bookcase stolen . Found that out when I went to load with my movers . Now my storage is blocked by one of thier trailers, the woman working said I should have phoned first before moving my stuff !! It's my stuff way should I have to give notice? She was rude , running around like she had no idea what she was doing. She cost me an extra hour of move time because they had to walk my stuff an extra 40 feet because she couldn't move the trailer for me . Rudest person I've ever delt with anywhere. She cost me $180 because of her disorganization. Just so rude and ignorant. She doesn't deserve that position, I'd be fired if I did my job the way she did. Walking around hollering at people. Worst experience ever and I've done this move 5 times now. This one I will never forget. Do not ever go to uhaul, South side Edmonton, 51 ave . Be warned now .

Rating:

5.0

Thanks Angela for going above amd beyond to help us resolve the initial issues. We appreciated your help. Charlene and Luis

Rating:

1.0

Chaos , laziness and blatant ignorance.

Rating:

5.0

They went out of their way to help me, would recommend to anyone!

Rating:

1.0

This storage locker needs to be burned to the ground. The door barely opens, the access code didn’t work, the access points are always blocked, and the customer service was terrible. This is literally the worst storage locker I have ever used.

Rating:

5.0

We are never disappointed by the Southside UHaul. They’re fantastic!

Rating:

4.0

The unit we had needed to be cleaned a little better before we took it, but we made do. The staff at this place were excellent with responsiveness and flexibility. They also seemed to work really well as a team. Top notch.

Rating:

4.0

In general I was pleased with the service provided. Two points to bring forward was the storage unit had holes in the floor which could have let rodents in. Plus there was alway units parked in front of my unit allowing. Little to no access at times.

Rating:

5.0

Great service.

Rating:

4.0

Storage hours can be opened bit more late Too expensive

Rating:

5.0

Customer service at this facility is excellent.Many thanks to Angie and Kirsten for going the extra mile to make sure my experience at this location was way above average,both of these employees have without a doubt made my experience here a happy one.I would definitely have repeat business at this location,and highly recommend them to others.Thank you.

Rating:

1.0

My unit was broken into twice. Thats why I am moving to another storage facility.

Rating:

5.0

THANK YOU TAMAYA CURSTON & the rest of the staff especially the Manager THANKS

Rating:

5.0

I would highly recommend this particular U-Haul facility,over any of the other ones I have done business with.Kirsten is one of the best employees I have dealt with when it comes to her hands on knowledge of operations at her U-Haul facility.She corrected the mistakes made by other employees at other U-Haul locations. I have so much gratitude for her understanding and professionalism.When it comes to customer service,she is definitely at the top..thanks Kirsten...nyk black

Rating:

4.0

Unit became too expensive, rate was increased many times over 5 years of storage. Long term storage and payment on time should be incentivized and not penalized. Thank you.

Rating:

5.0

Staff is very friendly.

Rating:

5.0

Very friendly staff.

Rating:

5.0

I was wondering if since I moved out May 15 if I get a reimbursement for last two weeks of May. The clerk didn’t know. Thanks.

Rating:

5.0

The staff at this location were fantastic! They were always courteous and helpful when we were there

Rating:

5.0

No problems at all for the couple years I had a storage unit there. Always my go to for renting a moving van.

Rating:

5.0

Excellent service and got a free month 👍

Rating:

5.0

Staff is very friendly and helpful.

Rating:

1.0

A total waste of money regret choosing that storage , lucky enough it was not in winter time , imagine if the weather was freezing a lot of my furniture could have been damage honestly . Cashiers incompetent and very slowly service a shame in my point of view.

Rating:

2.0

I was in one of the upstairs storage units which was a pain. The only way to access it was to go up was a very narrow set of stairs. I guess the price was okay but for the hassle to actually move in and out I don't think it was worth it. Staff were very friendly and very helpful.

Rating:

5.0

Thank u so much

Rating:

5.0

That location is the best by far.

Rating:

5.0

They were friendly and very helpful.

Rating:

2.0

The roof leaked The lock hooks didn’t line up ... 10 min to just take lock off not to mention the fight to put it on The web page that has auto charge the credit card on time of billing dosnt work. Recieved hate mail each month The inability to do auto payment when getting storage was frustrating The space was locked to get to the unit. Each time a longgatted process Paying only a few months in advance rhrough the till seemed ridiculous Cash payment was also trouble. Preferred plastic because no cash till. Maybe an offer for checking out early on a paid would be a courtesy This form should have a comment area under each question .... was the faculty clean. Not so much - run down is more like it. Clean ish. What do you mean by clean? The staff was super good. Great people.

Rating:

1.0

absolutley ignorant staff members extremly slow not understanding at all well NEVER EVER recommend or use again noithing but self centered douches that are there just for a pay check and dont care about nothing else dont worry ill put this on your web site too good for nothing

Rating:

5.0

Randy and the staff were always pleasant and friendly during my stressful moving time. It was nice to return knowing I could count on them during my time there. Thank you all so much!

Rating:

4.0

No comments

Rating:

5.0

Randy went above and beyond to meet my needs as a client. He was completely professional, although accommodating and pleasent to communicate with. He knew his job and his role. Thank you.

Rating:

5.0

Thanks

Rating:

5.0

The lady who processed my application was very pleasant, helpful and professional. All questions were answered. 5 star service

Rating:

5.0

The customer service was amazing was quick and very professional

Rating:

4.0

The only issue that i had was there seemed to be to many mice

Rating:

5.0

All good.

Rating:

5.0

The staff at the Edmonton Southside this Sun and Mon. were amazing! I was going through a difficult moving experience and they truly went above and beyond and were so, so helpful. Thank you!!

Rating:

3.0

The price wasn’t right.but Uhaul took care of my needs, and they were necessary .

Rating:

4.0

There was a massive change in staff. Did not feel the upstairs units were particularly 'monitored' so pretty much anyone could wander up there - if there were keeping an eye on it is was very slyly.

Rating:

1.0

Waist of time using that place

Rating:

5.0

Staff were professional and polite. Thanks U Haul storage! D.Turner, Edmonton, AB

Rating:

4.0

Awesome service. I was able to get my stuff from winnipeg to Edmonton for a very low cost compared to other providers.

Rating:

4.0

The team was always willing to help and professional, the location was open when I needed them to be, very convenient.

Rating:

3.0

Would like a manager to contact me please. Closed my unit on the 7th and was charge for a full month, this isn’t right when unit was rented the evening of the 6 th and was out afternoon of the 7th.

Rating:

2.0

I will be going with another storage/moving company next time. Moving help is extremely marked up. Countless hidden administrative fees. Other places offer cheaper rates, and unlike U-Haul, pro-rate

Rating:

5.0

Truck was good, service was good, truck ran well. Wish it had cruise.

Rating:

4.0

Staff of U-Haul was really helpfull. I used the U-Box and delivery service. Everything was in good shape and delivered on time and place expected. Professional service, would totally recommend.

Rating:

5.0

Very easy to use.

Rating:

2.0

Call center horrible. Arrived to book in. Have to come up with 2 addresses and 3 phone #. Really I live at one place and have one phone. Would book else where