Your staff did not follow Covid safety procedures. And they need better customer service. I also did not get what trailer I asked for and no discount because of it. Just a bad experience this time.
Dwayne C.Customer Reviews for U-Haul Moving & Storage of Southside
9521 51 Ave
Edmonton,
AB
T6E4W8
Services at this Location:
Contact Us
9521 51 AveEdmonton, AB T6E4W8
Services at this Location:
Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
I was second in line outside and the gal ahead of me was a senior using a cane. They wouldn't open the door even a few minutes early. I run a business, I understand rules but common sense for your fellow human being need to kick in. Open a few minutes early.
Darrell S.- Rating:
- 5.0
Customer did not leave a comment.
Qiaming Z.- Rating:
- 2.0
The location for my 11:30 am pickup time reservation was changed via email at 11:28 am, after I arrived at the original location, the location was not open, and I then had to drive to the new location - unacceptable. The new location was slow in serving me. My pickup was completed 1 hour later than my requested and confirmed pickup time, affecting my plans for the afternoon. I also don't recall receiving any details regarding the procedure for a pick up that requires a phone. Then, when returning the vehicle, the attendant tried to charge me a fuel surcharge for a fuel level lower than pickup time. I showed him my copy of the equipment contract that I had received a few hours earlier that showed the true fuel level, along with a photo on my phone, and indicated that I had been slightly perturbed because I had overfilled the vehicle upon return, and now that he was attempting to charge me a fuel surcharge, along with the pickup problem, I now expect a refund for the overfilled fuel. I received no response to my request. Overall, the worst Uhaul experience I have had.
Richard R.- Rating:
- 4.0
The computer system was slow so the line up was delayed resulting in a fair amount of time to get the trailer I had rented. That being said the staff was GREAT!!!
Douglas B.- Rating:
- 3.0
Please make sure your staff cleans the vehicle before use, also the staff needs to learn how to talk properly to customers.
Paramjeet S.- Rating:
- 5.0
No improvement's required. Everyone and everything was 100%
Edward A.- Rating:
- 1.0
When I picked up the rental vehicle I had to enter my Visa pin 2 different times at the request of the uhaul rep. Today I noticed that my Visa has been billed twice for the original deposit amount. Hopefully this will get sorted out but I am not happy with the whole rental process.
Brian G.- Rating:
- 5.0
I had a great experience at Uhaul. The man who helped me out found the perfect vehicle for my move. The whole process was seamless and quick. I highly recommend this uhaul location to all my friends.
Mark R.- Rating:
- 5.0
Very great experience, professional and the staff was very nice and accommodating. We will always come back to this location!
Abram R.- Rating:
- 4.0
The unit we had needed to be cleaned a little better before we took it, but we made do. The staff at this place were excellent with responsiveness and flexibility. They also seemed to work really well as a team. Top notch.
Lisa B. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Daniel R.- Rating:
- 3.0
Staff here were very nice. But failures by the booking system made this a nightmare.
COLE P.- Rating:
- 5.0
Everything is perfect we are so comfortable Dealing with
Laheeb K.- Rating:
- 2.0
Training. People need training. Lady at the desk had no idea what she was doing, asked everyone else for help, and I'm still feeling the consequences of her inactions.
Nicholas D.- Rating:
- 5.0
Customer did not leave a comment.
Tanveen W.- Rating:
- 5.0
The only issue I had was that I reserved at a neighborhood dealer close to me but the actual pickup location was clear across the other side of the city at this location. Nobody from U-Haul notified me of the change. I would have expected that from the neighborhood dealer where I made the reservation.
Paul S.- Rating:
- 5.0
Customer did not leave a comment.
Charles L.- Rating:
- 5.0
Customer did not leave a comment.
Christopher W.- Rating:
- 5.0
Very professional and friendly staff. They always do their best to help me and go above and beyond if they can. They are kind and considerate and make sure I have everything I need. I ALWAYS use this particular location and will not go anywhere else!
Elizabeth H.- Rating:
- 5.0
Customer did not leave a comment.
Michael B.- Rating:
- 5.0
Customer did not leave a comment.
Matthew P.- Rating:
- 4.0
Customer did not leave a comment.
Linda L.- Rating:
- 1.0
Your people behind the counter lack people skills fore sure. Also their computers there need some work to speed up the process. They also didn't take the time to offer any alternatives. The yard is a mess. The trailer was not clean when I picked it up. The yard guy had no tools. No real knowledge of how to hook up trailers even.
Kyle E.- Rating:
- 3.0
Very disorganized and chaotic
Rick T.- Rating:
- 3.0
Customer did not leave a comment.
Roger S.- Rating:
- 5.0
Customer did not leave a comment.
Janice M.- Rating:
- 5.0
Customer did not leave a comment.
Michael L.- Rating:
- 5.0
The staff here is amazing best in the city
Brian L.- Rating:
- 5.0
Shawn was amazing delightful to deal with
Shawn B.- Rating:
- 1.0
Customer did not leave a comment.
Vitalii B.- Rating:
- 5.0
Awesome customer service from everyone involved from the booking all the way through to the employees in the yard. 5 stars to everyone.
Clayton H.- Rating:
- 5.0
Staff was great! Extremely cold day and vehicle was running ahead of pick up and ready to go … it was crazy busy but the staff managed reservations well!
Albert L.- Rating:
- 5.0
Customer did not leave a comment.
Dennis S.- Rating:
- 1.0
Poor customer service. Rude personnel.
Mario M.- Rating:
- 3.0
When I reserved a truck and dollies almost 2 months before I need it and they don't have what I needed or requested to do the job. This isn't my first time having a subpar service from this location. Though the woman I dealt with this morning was really great and friendly. Only reason giving a 3 star.
Delmar S.- Rating:
- 5.0
Customer did not leave a comment.
Zemarak M.- Rating:
- 4.0
Customer did not leave a comment.
Parker L.- Rating:
- 5.0
Again, you guys are awesome especially on the customer service skills. You are very accomodating with my request. I needed the truck one hour early and the lady from the scheduling (sorry, I forgot your name) was able to find me a truck right away. I will definitely recommend your company to all my friends and relatives.
Fernando M.- Rating:
- 5.0
Customer did not leave a comment.
Eileen A.- Rating:
- 5.0
Customer did not leave a comment.
Kevin R.- Rating:
- 4.0
Much improved customer service compared to the last few times I've been here.
Luigi P.- Rating:
- 4.0
thanks, i will be returning for future business
Steven B.- Rating:
- 5.0
Customer did not leave a comment.
Pritesh S.- Rating:
- 4.0
Check the air pressure on tires before its given to customers
Aditihi R.- Rating:
- 4.0
Customer did not leave a comment.
Tyler L.- Rating:
- 5.0
Customer did not leave a comment.
Apurva J.- Rating:
- 5.0
Customer did not leave a comment.
Cabaas M.- Rating:
- 5.0
Customer did not leave a comment.
Sean B.- Rating:
- 5.0
Customer did not leave a comment.
Cristian C.- Rating:
- 4.0
Customer did not leave a comment.
Roger D.- Rating:
- 4.0
Only comment is that booking agent on 1-800 was extremely rude when I first tried to book. I almost rented from someone else because of her rudeness. She actually hung up on me.
Gerald M.- Rating:
- 5.0
Very busy place. The parking and yard organization sucks but the staff is professional and friendly and do the best they can with what they have
Paul K.- Rating:
- 5.0
Great staff , counter gentleman very helpful , tie down buckles were rusty, had to spray with WD40 , 1955 Oldsmobile 88 was absolutely no problem to haul with your car carrier, don't no why your company sess there's a problem
brian B.- Rating:
- 4.0
Customer did not leave a comment.
Sherry Y.- Rating:
- 5.0
Beautiful service! Best price and awesome costumer service! Thank you and will sure use you again and recommend to family and friends.
Golden Arrow P.- Rating:
- 5.0
Only issue was truck did not have windshield washer fluid in it . Other than that great experience thanks to all the friendly employees !
Bradley L.- Rating:
- 5.0
Customer did not leave a comment.
Dwight B.- Rating:
- 5.0
Currently (December 11/21) lot needs more sand on the ice. Staff from beginning to end were courteous, helpful, friendly and efficient. Easy in and easy out.
David D.- Rating:
- 5.0
No everything was great
Mario P.- Rating:
- 5.0
Used this location before and always had great service. Thanks
James G.- Rating:
- 5.0
Customer did not leave a comment.
JE HONG P.- Rating:
- 4.0
In general I was pleased with the service provided. Two points to bring forward was the storage unit had holes in the floor which could have let rodents in. Plus there was alway units parked in front of my unit allowing. Little to no access at times.
Peter D. | Overall Experience- Rating:
- 5.0
Reserved furniture blankets/pads and dollie were not available. Vehicle smelled a bit like a drunk driver threw up in there. Otherwise very satisfied.
CHARLES K.- Rating:
- 5.0
Customer did not leave a comment.
Mathew M.- Rating:
- 5.0
None, as had excellent service at pickup and return.
David G.- Rating:
- 5.0
Staff are amazing. So friendly and helpful.
Daniel B.- Rating:
- 5.0
Customer did not leave a comment.
Laura P.- Rating:
- 5.0
Customer did not leave a comment.
Randal B.- Rating:
- 3.0
change tires on truck as tires were almost baled, and trailer wiring was not correct on the truck signals were backwards .
Ronald S.- Rating:
- 1.0
I went to the original location but it was closed and I did the process of getting the equipment online and found the truck and it was not set up for pickup and then I called the customer service and they send me to other location to get the equipment
Saurabh S.- Rating:
- 5.0
Customer did not leave a comment.
Gurdeep M.- Rating:
- 1.0
Asked for 2 dolly's when booking online. When I got there to pick up they did not have anything available
Nathan P.- Rating:
- 5.0
Customer did not leave a comment.
clint R.- Rating:
- 5.0
Customer did not leave a comment.
Jennifer H.- Rating:
- 3.0
Customer did not leave a comment.
david A.- Rating:
- 4.0
Customer did not leave a comment.
Claude M.- Rating:
- 5.0
Customer did not leave a comment.
Michael F.- Rating:
- 5.0
Customer did not leave a comment.
Kristie B.- Rating:
- 5.0
Excellent service from Aws.
Dennis V.- Rating:
- 5.0
Amazing customer service! Thank you to the gentleman that helped me checking in. I did not catch his name but I was the one that almost took the wrong van, it was my mistake and he showed such kindness and patience with me. From pick up to drop off I was greeted with a kind smile. Thank you so much!
Starla S.- Rating:
- 5.0
Excellent service. Thank you
Leanne H.- Rating:
- 5.0
Customer did not leave a comment.
Clayton C.- Rating:
- 5.0
So far, dont see anything missing on the truck . Its great on winter too
Allan M.- Rating:
- 3.0
My initial order was messed up twice: there was no truck available at the original pick-up site that I selected. They found me a truck at a different site but it wouldn't be available until an hour later than I had requested so I had to sign up for the virtual pick-up. When I arrived to pick up my truck, I found out that they hadn't set things up properly and I wasn't able to pick up my truck on time. Luckily they were able to find me another truck that was available sooner but I had to drive 20 minutes across the city to pick it up. This is the second time I have booked a u-haul truck and both times my order has been messed up.
Brandon D.- Rating:
- 5.0
Customer did not leave a comment.
Mahdi M.- Rating:
- 5.0
Customer did not leave a comment.
Johwanna A.- Rating:
- 1.0
The van was filthy when I picked it up so I'm guessing you charged the customer before me for cleaning too? There was white dog hair on both seats and I could barely see out the windows they were so dirty, I feel completely blindsided by being charged to clean a vehicle that I did not make dirty. I feel ripped off and would like someone to contact me regarding this matter. The client before me lied if they answered the question regarding the cleanliness of the vehicle as being clean. So I tell the truth and get charged. I'm livid right now.
Patricia F.- Rating:
- 5.0
Great service.
Leon C. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Arthur R.- Rating:
- 3.0
Customer did not leave a comment.
Frank L.- Rating:
- 2.0
I overfueled the gas but no reversal for funds
Mukesh A.- Rating:
- 5.0
Nothing. Service was perfect. Very knowledgable and kind staff. Will 100% be coming back to this location next time I need a U-Haul. 10/10, thanks again!
Danny U.- Rating:
- 3.0
Hire more staff specially end of the month.
Rahul K.- Rating:
- 5.0
Customer did not leave a comment.
Tanya C.- Rating:
- 4.0
Both, driver and passenger seats and cabin floor were heavily covered with dog hair.
Muhammad A.- Rating:
- 5.0
Customer did not leave a comment.
Hogan B.- Rating:
- 5.0
Front tires are starting to internally separate, can feel vibration in steering wheel at highway speeds especially with vehicle loaded down. Serious safety hazard to occupants of vehicle or anyone else on the road. (Automotive service technician, 7 years experience). Other than that, vehicle was great. Would 100% rent again from this location.
Michael L.- Rating:
- 4.0
Great service from booking to end of rental! The only disappointment was they had no furniture pads.
Pamela D.- Rating:
- 1.0
Customer did not leave a comment.
Jonathan R.- Rating:
- 4.0
Customer did not leave a comment.
dane S.- Rating:
- 5.0
Customer did not leave a comment.
leonid K.- Rating:
- 1.0
I have walked away 4 times previously as the service sucked that bad. I was supposed to get friends and family discount ( They wouldn't honor the SMID ) and of course these piece of crap employees ( and location sucks ) they wouldn't honor the discount. They suck and I will never go there again.
Marcel R.- Rating:
- 4.0
Customer did not leave a comment.
Aaron S. | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Shaune B. | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Jason L. | First Impressions- Rating:
- 5.0
Staff is very friendly.
Kulwinder S. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lorri B. | First ImpressionsAdditional Services at this Location
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