I was disappointed earlier reservation due to got cancellation itself, I don’t know why. Other than that, i am somewhat ok.
Suresh GCustomer Reviews for U-Haul Moving & Storage of Southside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were friendly and very helpful! Thank you all.
nicole b | First ImpressionsThe facility has been very patient with us. And will let us no when we can make a payment and has accepted us when we are late.
Terry H | Overall ExperienceHad my items stored for 18 months. Even with the U-Haul provided lock my storage unit was still broken into and items stolen. I spoke to the office staff after the first incident and they assured me nobody could access the unit but the fact is my unit was accessed. The doors need better weatherproofing to protect items from dust and debris. Otherwise the experience was satisfactory.
Arlee H | Overall ExperienceStaff was extremely helpful.
Gregory S | Overall ExperienceWhen we got this unit it was supposed to be heated in temp controlled at the time. There were things that were broken so they had a heater fan in there and also the code on the door didn't work. The door was broken and so if we needed to have access we had to wait until the place was open and there was staff available. Then the rates kept changing more and more often yet with little improvement to the facility and then upon move out, someone had blocked the entrance to our unit with the U-Haul truck and nobody had access to the keys so that we could move the vehicle so that we could move our things out with ease. We couldn't even put the vehicle into neutral and push it out of the way as we tried with the manager and other staff so then we had to maneuver around this truck that was parked maybe 23 feet away from the door blocking the entire door. We moved out 12 days early Considering all of the issues that have occurred. You would think that one would be offering to compensate us for all of these headaches, but no, you guys don't operate like that. You're more interrupting customers off first of all U-Haul needs to have a Canadian outlet because you falsely mislead customers with your 19.95 a day and then next thing you know it's 150- $300 later. Your system is in miles yet we are in Canada. We do not go by miles and therefore it tricks customers you guys are not clear and concise about charges and then the amount changed when you go to pay out when you rent a vehicle from here I paid up the full amount. Next thing you know I got another bill for $75. I tried to dispute it. That bill went from $75 to 150 then you guys send me to collections for $44, which is not even an amount that was old like this company is shady as shady can be.
Tanya W | Overall ExperienceStaff at the 51st location are very good being helpful. Great team over there.
NATHAN T | Overall ExperienceStaff are friendly especially Devon. He told me that he just took over the area for the past 6 months and looking forward for some development under his management.
Geovana A | First ImpressionsVery good experience here…thanks!
Kevin D | Overall ExperienceI would have preferred later access hours that 7 pm, but otherwise I am satisfied with the storage facilities.
Kevin D | First ImpressionsStorage building access hasn't worked in 2 years. You could only get in when the office was open and had to always find someone to open the building.
Jamie F | Overall ExperienceWas all good other then when I rented the unit the person at the counter told me if I left before the halfway point of a month I would get a refund for half a month. When I mentioned this during check out another person at the counter told me that wasn’t a thing .
Simon M | Overall ExperienceThe branch I had a storage unit at had a truck available to use for the day. I was initially told that there were no trucks or trailers available for another week by a Uhaul Call Centre so I was very happy to have been able to move out on Sunday June 2.
Ahmed K | Overall ExperienceAWSOME SERVICE
dennis b | First ImpressionsStaff when clearing out locker was extremely rude, the blonde lady was even yelling at a coworker infront of a huge lineup of people.
Montana M | Overall ExperienceWe looked at the hours online and it said the office was open until 7pm, as we were scheduled to arrive around 6:40pm, we called ahead to ensure our unloading that evening would be possible. We spoke to someone from U-haul on the phone (we called the number listed for this location) who assured us that although the office closed at 7pm, as long as we had our paper work done by 7, we would have access to unload until 10pm. Unfortunately on our arrival we were advised this was not the case, as apparently a door was broken, making unloading after the office was closed impossible. We were told this was well posted, but did not see any signage and clearly this was not communicated to the U-Haul representatives answering the phone. After explaining our situation multiple times, they did finally allow us to unload and we are grateful that one of the employees was willing to stay 30 minutes late to facilitate this. However, as we went to unload, there were multiple trailers in front of the door we needed to access to unload and then the lights in the building we were unloading into were turned off mid way through our time, both of these making our unloading experience that much more difficult.
Lisette C | First ImpressionsThe staff are very professional and in particular, the manager ANGIE was second to none in helping out my brother and also taking care of the rental truck issues on Saturday March 30/24. I’m very happy to hear that the storage unit my brother vacated was rented on the same day. That’s good work. Bravo well done and I’ll be coming back soon Ron
RONALD M | Overall ExperienceHad my storage locker broken into and my items stolen out of my locker. My entire locker was gone through and destroyed and even though there’s a camera pointing directly at my locker “there was no footage” absolutely ridiculous place to think your items are safe when they certainly aren’t.
crystal m | Overall ExperienceThe staff were very rude. The storage unit was dirty. The latch is very hard to operate and needs to be replaced. The lock was supposed to be placed inside the unit but had to grab it from the office and deal with the angry, rude and inconsiderate staff.
SUFIAN Q | Online Move InThe staff at this place are beyond appreciated, and strongly adored, I honestly havent loved a uhaul staff so much.
Shannon L | Overall ExperienceThe staff was very friendly and helpful.
Michelle P | First ImpressionsThanks to the entire staff at Uhaul, they are fantastic!
Sean B | Online Move InU-Haul moved me locally & from Calgary to BC
marlne b | First ImpressionsAmazing, friendly staff with very prompt service!
Tracy R | First ImpressionsThey are the friendliest staff I’ve ever met at any customer service industry, the manager Angela walks with a purpose and runs this location with a passion, everyone and anyone could take a lesson from these guys, their happiness and enthusiasm wasn’t just a mask but the real deal, and they made every aspect of moving much easier.
Ben S | First ImpressionsClient service was excellent, but I had to wait quite a while in lines to get it. Customer reps did their very best to make our storage with U-Haul a positive experience. We were very happy with our staff interactions. Storage unit door was a bit banged up and the weather stripping on the side of the doors would buckle and come out when trying to close the unit. Water (likely from big storms) leaked through the roof of the unit and damaged some boxes.
Gary R | Overall ExperienceEveryone was very helpful
Soumyadeep B | Overall ExperienceThe woman who served us was outstanding in all respects of business n had compassion and understanding in our moving
Sherman L | First ImpressionsThey were extremely kind and helpful, and the man I was dealing with in the morning even helped me unload my uhaul at 640 before he was done. Very kind staff
Kylie-ann M | First ImpressionsWe have even dealing with this uhaul or 15 years , there and Fort Saskatchewan are the only 2 places we trust to fit our needs .
Lisa L | First ImpressionsAll of the staff at this location were very professional and polite and more then willing to accommodate what my needs were.
Kimberly N | First ImpressionsI will never use another location or another storage and moving facility. Angela and her team are the best. I have been to 4 differwnt uhaul locations and 2 sentinel locations. Angela goes the extra mile and treats you like a customer should be treated . Her team is well trained and also are very knowledgeable they are amazing. I would recommend Angela locations to everyone of my contacts.
Brett S | Overall ExperienceAngela was excellent thank you so much
ron w | First ImpressionsEveryone has been excellent! I would definitely come back for a storage unit if I required it. Thank you.
Mimi Y | Overall ExperienceMy code nvr worked for door do getting in to my unit was a hassle thats my only complaint
Valerie A | Overall ExperienceAng and Tamara deserve a huge raise for their kind hearts, patience and total respect they showed me! Hats off to both them! Louise Cloutier
Louise C | Overall ExperienceManager was so nice she new exactly what she was doing. She is a good hearted person we need more people in this world like her. Give her a raise lol
Kyle I | First ImpressionsStaff at the location were second to none.
murray m | Overall ExperienceStaff was knowledgeable and explained everything clearly and kindly. Very efficient and easy transaction.
Alana S | First ImpressionsAngie at the Edmonton south location is absolutely the most amazing supportive person. So helpful and kind. Deserves a raise or gift basket anything to show she is valued employee perhaps a promotion of somekind. Appreciate this staff and show them because they deserve it
Tina J | Overall ExperienceThe staff deserve an excellent +++rating. They were remarkable. The facility itself was “meh”. It was not bad but not excellent.
Toni C | Overall ExperienceI do feel the office should be open till at least 8 or 9. But other than that everything was fantastic
Anastasia M | First ImpressionsWe moved our son out to Alberta at the end of July. The staff at this U-Haul really went above and beyond to make sure we were looked after. It was the August long weekend when we moved and the store was absolutely swamped. They all did they're best to make sure everyone was helped in a timely and courteous manner. I did a Google review already so I hope you can find my comments there as well. Thanks so much to everyone there who made what could be the most stressful move ever as good as it could have been. 11 out of 10 stars..
Cory L | Overall ExperienceFor smaller size rent is too much.
Kulwinder S | Overall ExperienceThanks for your help staff
Harry R | Overall ExperienceThe storage units are extremely poorly built. There are nails and screws poking out through the wood everywhere. It is an unsafe environment. My father cut himself on a screw when we were unloading. And the access door to the building with the units was blocked by trailers, forcing us to unload our truck a significant distance away.
Adam L | First ImpressionsWe booked a unit and when we arrived we were told all units were full
Neiff H | Overall ExperienceThis was the worst uhaul experience ever! I booked a truck and storage 32 days in advance for my move from Winnipeg to Edmonton. 2 days before I'm supposed to pick up my truck I get a call that the location changed. It was 400 meters from where I work and that is the way I wanted it, they moved it 6km away, not a huge deal , until they called me the day before I'm picking up the truck and moved it to Winnipeg beach, 80km away! 160km round trip !! They did discount the truck but to me that did not matter, I had to scramble like crazy to get this done and I'm moving 1300km. Did not need that stress but I got it done. So now when I get to Edmonton where my locker was booked more then a month in advance, they don't have my locker. They gave me a smaller one and said I have to be out in 3 weeks because someone has it booked.. where was mine ? Now this is where it gets really good. Could not fit all my stuff in there , had a $400 bookcase stolen . Found that out when I went to load with my movers . Now my storage is blocked by one of thier trailers, the woman working said I should have phoned first before moving my stuff !! It's my stuff way should I have to give notice? She was rude , running around like she had no idea what she was doing. She cost me an extra hour of move time because they had to walk my stuff an extra 40 feet because she couldn't move the trailer for me . Rudest person I've ever delt with anywhere. She cost me $180 because of her disorganization. Just so rude and ignorant. She doesn't deserve that position, I'd be fired if I did my job the way she did. Walking around hollering at people. Worst experience ever and I've done this move 5 times now. This one I will never forget. Do not ever go to uhaul, South side Edmonton, 51 ave . Be warned now .
Steve F | Overall ExperienceThanks Angela for going above amd beyond to help us resolve the initial issues. We appreciated your help. Charlene and Luis
Luis T | Overall ExperienceChaos , laziness and blatant ignorance.
Kyle K | First ImpressionsThey went out of their way to help me, would recommend to anyone!
Spencer M | Overall ExperienceThis storage locker needs to be burned to the ground. The door barely opens, the access code didn’t work, the access points are always blocked, and the customer service was terrible. This is literally the worst storage locker I have ever used.
Stephen R | Overall ExperienceWe are never disappointed by the Southside UHaul. They’re fantastic!
Luis T | First ImpressionsThe unit we had needed to be cleaned a little better before we took it, but we made do. The staff at this place were excellent with responsiveness and flexibility. They also seemed to work really well as a team. Top notch.
Lisa B | Overall ExperienceIn general I was pleased with the service provided. Two points to bring forward was the storage unit had holes in the floor which could have let rodents in. Plus there was alway units parked in front of my unit allowing. Little to no access at times.
Peter D | Overall ExperienceGreat service.
Leon C | First ImpressionsStorage hours can be opened bit more late Too expensive
Sainiranjan G | Overall ExperienceCustomer service at this facility is excellent.Many thanks to Angie and Kirsten for going the extra mile to make sure my experience at this location was way above average,both of these employees have without a doubt made my experience here a happy one.I would definitely have repeat business at this location,and highly recommend them to others.Thank you.
Nykki B | Overall ExperienceMy unit was broken into twice. Thats why I am moving to another storage facility.
Mike C | Overall ExperienceTHANK YOU TAMAYA CURSTON & the rest of the staff especially the Manager THANKS
Lionel L | Overall ExperienceI would highly recommend this particular U-Haul facility,over any of the other ones I have done business with.Kirsten is one of the best employees I have dealt with when it comes to her hands on knowledge of operations at her U-Haul facility.She corrected the mistakes made by other employees at other U-Haul locations. I have so much gratitude for her understanding and professionalism.When it comes to customer service,she is definitely at the top..thanks Kirsten...nyk black
Nykki B | First ImpressionsUnit became too expensive, rate was increased many times over 5 years of storage. Long term storage and payment on time should be incentivized and not penalized. Thank you.
DAVID L | Overall ExperienceStaff is very friendly.
Kulwinder S | First ImpressionsVery friendly staff.
Don P | First ImpressionsI was wondering if since I moved out May 15 if I get a reimbursement for last two weeks of May. The clerk didn’t know. Thanks.
Shawna B | Overall ExperienceThe staff at this location were fantastic! They were always courteous and helpful when we were there
Chelsea S | Overall ExperienceNo problems at all for the couple years I had a storage unit there. Always my go to for renting a moving van.
Richard G | Overall ExperienceExcellent service and got a free month 👍
Shawn O | Overall ExperienceStaff is very friendly and helpful.
MIKE W | Overall ExperienceA total waste of money regret choosing that storage , lucky enough it was not in winter time , imagine if the weather was freezing a lot of my furniture could have been damage honestly . Cashiers incompetent and very slowly service a shame in my point of view.
Nelly N | Overall ExperienceI was in one of the upstairs storage units which was a pain. The only way to access it was to go up was a very narrow set of stairs. I guess the price was okay but for the hassle to actually move in and out I don't think it was worth it. Staff were very friendly and very helpful.
Paige S | Overall ExperienceThank u so much
Paul F | First ImpressionsThat location is the best by far.
Jeannot M | Overall ExperienceThey were friendly and very helpful.
Jeannot M | First ImpressionsThe roof leaked The lock hooks didn’t line up ... 10 min to just take lock off not to mention the fight to put it on The web page that has auto charge the credit card on time of billing dosnt work. Recieved hate mail each month The inability to do auto payment when getting storage was frustrating The space was locked to get to the unit. Each time a longgatted process Paying only a few months in advance rhrough the till seemed ridiculous Cash payment was also trouble. Preferred plastic because no cash till. Maybe an offer for checking out early on a paid would be a courtesy This form should have a comment area under each question .... was the faculty clean. Not so much - run down is more like it. Clean ish. What do you mean by clean? The staff was super good. Great people.
DUANE F | Overall Experienceabsolutley ignorant staff members extremly slow not understanding at all well NEVER EVER recommend or use again noithing but self centered douches that are there just for a pay check and dont care about nothing else dont worry ill put this on your web site too good for nothing
Kara L | Overall ExperienceRandy and the staff were always pleasant and friendly during my stressful moving time. It was nice to return knowing I could count on them during my time there. Thank you all so much!
Vivian L | Overall ExperienceNo comments
Patrick J | First ImpressionsRandy went above and beyond to meet my needs as a client. He was completely professional, although accommodating and pleasent to communicate with. He knew his job and his role. Thank you.
Vivian L | Overall ExperienceThanks
Fred K | Overall ExperienceThe lady who processed my application was very pleasant, helpful and professional. All questions were answered. 5 star service
Enock S | First ImpressionsThe customer service was amazing was quick and very professional
KERIM A | First ImpressionsThe only issue that i had was there seemed to be to many mice
graham m | Overall ExperienceAll good.
MICHAEL R | Overall ExperienceThe staff at the Edmonton Southside this Sun and Mon. were amazing! I was going through a difficult moving experience and they truly went above and beyond and were so, so helpful. Thank you!!
Michelle S | First ImpressionsThe price wasn’t right.but Uhaul took care of my needs, and they were necessary .
Mary G | First ImpressionsThere was a massive change in staff. Did not feel the upstairs units were particularly 'monitored' so pretty much anyone could wander up there - if there were keeping an eye on it is was very slyly.
Julianna B | Overall ExperienceWaist of time using that place
DENNY S | First ImpressionsStaff were professional and polite. Thanks U Haul storage! D.Turner, Edmonton, AB
Daniel T | Overall ExperienceAwesome service. I was able to get my stuff from winnipeg to Edmonton for a very low cost compared to other providers.
Cheryl T | Overall ExperienceThe team was always willing to help and professional, the location was open when I needed them to be, very convenient.
Lori S | Overall ExperienceWould like a manager to contact me please. Closed my unit on the 7th and was charge for a full month, this isn’t right when unit was rented the evening of the 6 th and was out afternoon of the 7th.
Christina U | Overall ExperienceI will be going with another storage/moving company next time. Moving help is extremely marked up. Countless hidden administrative fees. Other places offer cheaper rates, and unlike U-Haul, pro-rate
Jacqueline H | Overall ExperienceTruck was good, service was good, truck ran well. Wish it had cruise.
Susan C | ReservationStaff of U-Haul was really helpfull. I used the U-Box and delivery service. Everything was in good shape and delivered on time and place expected. Professional service, would totally recommend.
matt f | Overall ExperienceVery easy to use.
Sarah A | ReservationCall center horrible. Arrived to book in. Have to come up with 2 addresses and 3 phone #. Really I live at one place and have one phone. Would book else where
michelle r | Overall ExperienceThe staff didn't book me out when I left the place. I then received a bill 5 weeks after I left as what I was owning them 151$. I had to wast more then 2 hours and drive on place to get it cancel 😡
JEAN M | Overall Experience