Customer Reviews for U-Haul Moving & Storage of Southside

Rating:

5.0

sales/rental consultants very easy to talk to and were able to answer my inquiries

Rating:

5.0

Friendly staff, easy drop-off.

Rating:

5.0

Very fast and efficient service

Rating:

5.0

All good 👍

Rating:

5.0

I can’t comment on personnel, I dropped off after hours. I’d like to leave a negative review of the head office however. They called me the Friday afternoon before my scheduled pickup out of town to inform me that my requested rental equipment wasnt available at that location. I had to go on a wild goose chase/detour immedately the Friday evening before to track something down that was about 800km from where I had booked my rental. Not impressed.

Rating:

3.0

1. Very long line ups 2. The app to return the equipment after hours is difficult to figure out. My phone does not have location turned on which made using the app/website a complete nightmare

Rating:

3.0

Make it easier to drop off the unit, web site is useless

Rating:

2.0

Better explanation is required as I was told one thing but then was told the complete opposite when equipment was returned.

Rating:

2.0

Only 1 guy there, Eric, actually cares. The rest throw you on hold every time you call, then forget about you. Called multiple times a day for 2 weeks, never talked to someone. It shouldn't take tipping to get help. Also shouldn't take having to talk to the district manager to get anything done.

Rating:

5.0

Keep up the good work

Rating:

5.0

The staff are very fast, friendly, helpful and efficient.

Rating:

5.0

The boys at this location are super helpful and easy to relate with.

Rating:

1.0

Faulty equipment , no clearance lights on trailer , had to travel 5 hours with hazard lights on, was brought to yard person attention before I left yard at pick up , brought to yard guys attention upon return , had no interest in my concern. Tie down chain for rear of vehicle being moved , again no concern . Pretty sure my credit card worked perfectly though

Rating:

1.0

Picking up was fantastic. My main issue was when I was to drop off the truck and trailer. I spoke to a female employee and was explaining that I was having difficulties unhooking my car from the trailer and instead of asking me what’s the issue she said I can’t unhook the car on the lot (which is ok). I just wanted some guidance on what I should be doing to get the car off instead all I got was attitude. So it was a male employee who was doing the receiving that actually took the time to walk me through the process. He was very helpful but the first employee left me unsatisfied

Rating:

5.0

Good service

Rating:

5.0

Staff was very helpful and friendly!

Rating:

2.0

I used the Uhaul app for an after hours pickup. Several technical challenges that I needed to speak with Customer Service to solve. Pickup took 30 mins plus.

Rating:

4.0

I don't think you can do much about thebparking. It was congested parking but other wise amazing place.

Rating:

5.0

They do have a good customer service

Rating:

1.0

When I visited 2 girls and 1 boy was on the main counter. The girl who was dealing with me, did not know anything. Even she dont know how to type the details and confirm, without confirming with wrong phone number and wrong email id she was proceeding. She did not clear me the mentioned charges when I asked she took help from second girl, she was so rude and arrogant. She was staring at me and replying my queries in very attitude way with only yes word. I dont understand why U haul hired these kind of girls at front side. Customer dealing is zero. I paid for everything, she was showing me like she did favour in free. Its her job to clear the questions and then proceed. Without confirmation she is proceeding, Please see this matter seriously and give then training again. In last, she dont know the class of driving license, she asked you know how to drive? Seriously, if not known then how I can get license. Atleast they should read the license class clearly before asking.

Rating:

1.0

The gas is not half, it says on the paper they gave me gas was half. I took a picture and matched the gas level when I returned it and showed them the pictures, and yet they still charged me. They said they can’t do anything about it. Very poor customer service

Rating:

4.0

Very good service

Rating:

5.0

Easy pick up The vehicle was clean and new Cost was well within budget

Rating:

5.0

I am always well treated at this location.

Rating:

5.0

I was so very happy that my rental came with a Emmanuel it made my rental so easy.

Rating:

1.0

We booked for a larger trailer at the 17th street location and then got told on arrival to go to 91st and didnt have what we reserved in stock. had to wait two hours before could leave with the trailer after it was hooked up as the manager had to check who was away sick. will not be using UHAUL ever again. Spoke to manager on toll free number and was suppose to talk to both managers at both locations and someone was suppose to call me back that was three days ago and no one has called. Trailer has already been returned no compensation for the issues and still as of August 12/26 at 7:33am no call or contact from any member of the UHAUL company

Rating:

1.0

Absolutely horrible service from start to finish.. Terribly maintained units, staff with no idea what they are doing, a manager full of false promises and sneaky charges being added after being declined. Gave me the run around to pick up the trailer for over 4 hours trying to push absolutely non-road worthy trailers on on. Would give less than 0 as a satisfaction rating for your entire company. From start to finish it was an absolute nightmare that cost me and my family a lot of time and money steering our move back an entire day based on absolutely inept staff

Rating:

1.0

Have a computer system that works. I was standing at the counter with the guy watching the screen do nothing after clicking buttons for an hour.

Rating:

2.0

Poor reception at drop off location. Nobody specific running the counter. Employees around, but nobody addressed me. Seemed rather disorganized.

Rating:

1.0

I rented a vehicle for my move from Edmonton to Vancouver. AC on the truck didn’t work at all during my entire trip of 1200 kms on hot scorching summer day . It was very unpleasant experience. Uhaul should check their vehicles for proper functionality before renting them out . I was fortunate that vehicle didn’t have any mechanical problems during the trip. But it just shows that these vehicles are not pre inspected by their maintenance team and think twice before renting for long haul moves .

Rating:

5.0

As I said to the agents at this location, I will no longer use the alternate locations with the experiences I have had in the past. I will always recommend this depot for all my rentals. Service is outstanding and staff are always willing to answer any of my questions.

Rating:

5.0

I misplaced my truck key after I had done all the packing. I went to the location hoping to get a spare key to the truck to help me move my loaded stuff and my new home and to my surprise they couldn’t find a spare key. I was told to contact road side assistance and when I got back to the truck to make the contact I realised it was going to cost $350 instead of the $50-60 I was told by the customer service person. I don’t fully blame Uhaul but I think they will have to keep spare keys to each truck to help customers ease their stress during moving times because most of the time just like in my case the keys get found. I couldn’t just take in the idea of offloading a fully loaded 15’ truck to look for the key. If a customer moves the truck and offloads and can’t still find the missing key it is very fair in my opinion to charge me for replacement of the lost key but it’s unfair to charge me and then when I offload and find the key which I assume will mostly be the case for many return all two keys to you because I can’t keep or use the found key for anything. Every truck has to have spare keys to support customers in instances like this. I strongly suggest that all spare keys are checked to make sure every truck has a spare key from time to time and that every customer will really appreciate. Aside a whole day stress looking for the missing truck key my experience was good, thank you Uhaul

Rating:

1.0

No one ever answers the phone. Attendant very hard to understand and we were unable to drop trailer off at another location as promised so had to drive 2.5 hours to return trailer. Extremely poor customer service.

Rating:

2.0

The trailer had a flat tire upon arrival.

Rating:

5.0

Provide some free kms

Rating:

2.0

Staff person I interacted with was not competent. Maybe it was their first day but they misdirected me, didn't know what they were doing, and had me back up the trailer in tight situation. While backing up, they did not even know to stay visible in the mirror while directing me. I'm pretty good backing up a trailer but I can't imagine the average customer is. They then said the load compartment wasn't clean when we had only used the van to tow a broken down vehicle and hadn't even opened the rear door -- it actually looked fine. I will not use this location again. The location at 11120 - 154 St has always given me excellent service and that's where I'll go in the future.

Rating:

5.0

Good

Rating:

5.0

Good conversation

Rating:

2.0

The lights were not properly working on my trailer. Its the 2nd time I rent this particular trailer without working lights.

Rating:

1.0

Was in complete chaos when I arrived for my reserved trailer. The lot had trailers all over the place such that it was extremely difficult to manoeuvre to even get to the trailer. It was also impossible to find anyone working there to help. Made my renting of the trailer very difficult. However the trailer itself was fine.

Rating:

1.0

Chronically understaffed. Often 30 minutes in line. One person outside for the entire rental area. Plan to hook up your trailer yourself after you move 1-2 trailers out of the way to get to yours.

Rating:

4.0

We didn't notice on picking up the cargo van that the back door hinge was not working properly. We still managed to use if for the weekend and reported it on returning the van. The staff seemed very concerned and fixed it immediately. Too late for us, but good for the next guy. Too bad the last guy didn't say something, but he was probably the one who wrecked it. So check all your doors on pickup!

Rating:

4.0

The customer service person was dealing with everything by himself . About 6 people in line. He was very friendly and know what he was doing but I’m sure some extra help would have been better.

Rating:

5.0

There was no parking available on or next to the location at the time I was there. Arrangements should be made on the lot or with nearby businesses so the customer is not left searching for a solution.

Rating:

2.0

The staff were incredibly green, and immature. For a branch that is supposed to ba able to assist with a hitch, I ended up grabbing the tools myself and doing it, because watching them became painful. The manager sees to lead the pack when it comes to immaturity. Putting people on hold and then laughing and watching them on hold…

Rating:

5.0

The staff that got the trailer off my truck had a hard time reparking other trailers to give enough space for mine. Pushing/parking the trailer should be done by two people for his health sake. Me and brother had to join him to push the other trailers.

Rating:

3.0

I had a bad experience with an outdoor storage unit that was not weather resistant. Several of my things were damaged due to water leaking in due to a rainstorm. In the process currently of having their insurance people review this case.

Rating:

4.0

This location it self was great. Staff were friendly and helpful. U-haul as a company left me disappointed.

Rating:

4.0

They may have been renovating, but I have rented there before. They are helpful and the vehicles are clean as well.

Rating:

3.0

Have more personable staff

Rating:

3.0

Truck problem and gas tank level not accurate to the paper.

Rating:

5.0

Fix the A/C

Rating:

5.0

The staff member who works in the yard and received the truck after my move provided outstanding customer service. A star employee. I’m sorry that I didn’t get his name. A great rental experience.

Rating:

5.0

Truck was clean, brakes were good but steering pretty sloppy. Felt like ball joints were worn out. Friendly and helpful staff at this location.

Rating:

2.0

We returned the trailer more than 24 hours early and didn't receive any reimbursement for the day not used. I should have only been charged 1 day instead of the two days when we only had the trailer from 7:30pm to 11:30am the next day.

Rating:

3.0

Customer service

Rating:

1.0

I didn’t receive the truck size I requested. No help in locating truck on lot and the truck was dirty inside. Also,very difficult to get into gear

Rating:

5.0

So quick and easy to pick up and drop Off

Rating:

1.0

I went in to move into my storage container that I reserved online. It took 45 minutes because the person at the counter couldn't figure out how to give me the 1 month free storage that I qualified for since I had booked a one way trailer. He kept telling me that the trailer was round trip even though I had booked it to be picked up in one postal code area and drop it off in another postal code area. He said round trip meant anything within the city regardless of location. Thats not what round trip means. Then when I finally was able to get my container, he didn't provide the insurance I had booked. I asked about it and he said Uhaul doesn't offer insurance and asked if I was looking at U-Store-It. I said no, because my reservation is here. Now this morning an hour before I'm supposed to pick up my trailer rental for the day, they switched the pickup location to clear across the city an hour before pickup time and then cancelled it completely. I am BEYOND upset about this. I've used uhaul multiple times from this location and it's always been good but the last 2 days has been awful. They don't even know how to do their own promotions or know what is offered on their website. Pitiful. I will not be using uhaul again. ever.

Rating:

4.0

My storage unit was all wet, my contents were wet when I retrieved them, puddles were inside underneath all my stuff, wasn’t happy about that!

Rating:

3.0

Its busy amd VERY slow. Too many trucks trailers amd its hard to access the locker with parked trailers in the way that take a while to move. The door is hard to move io amd down and so much trouble with the dusty getting in the lock

Rating:

5.0

Sometimes seemed quite busy and only a few staff.

Rating:

4.0

Mason was kind and helpful.

Rating:

5.0

I want to take a star away for the code never working on the door but that's a technology issues not a human error . Staff is super nice and helpful like super duper helpful. 10/10 people also bubble wrap is crazy cheap

Rating:

2.0

Really small space not worth the money. Staff are kind. But really terrible prices.

Rating:

5.0

Helpful and friendly staff made this experience go along better.

Rating:

3.0

Friendly staff but not enough of them. Space is very tight for access due to maint yard. If I was a long term renter not sure I would use this facility despite friendly staff and convenience.

Rating:

5.0

Very friendly and informative . Would definitely use them again if needed !

Rating:

5.0

Fantastic group of individuals that work at this U-Haul centre on 51st friendly and amazing convenient and reasonable thank you very much for all your help

Rating:

4.0

Staff were friendly and very helpful! Thank you all.

Rating:

4.0

The facility has been very patient with us. And will let us no when we can make a payment and has accepted us when we are late.

Rating:

3.0

Had my items stored for 18 months. Even with the U-Haul provided lock my storage unit was still broken into and items stolen. I spoke to the office staff after the first incident and they assured me nobody could access the unit but the fact is my unit was accessed. The doors need better weatherproofing to protect items from dust and debris. Otherwise the experience was satisfactory.

Rating:

5.0

Staff was extremely helpful.

Rating:

1.0

When we got this unit it was supposed to be heated in temp controlled at the time. There were things that were broken so they had a heater fan in there and also the code on the door didn't work. The door was broken and so if we needed to have access we had to wait until the place was open and there was staff available. Then the rates kept changing more and more often yet with little improvement to the facility and then upon move out, someone had blocked the entrance to our unit with the U-Haul truck and nobody had access to the keys so that we could move the vehicle so that we could move our things out with ease. We couldn't even put the vehicle into neutral and push it out of the way as we tried with the manager and other staff so then we had to maneuver around this truck that was parked maybe 23 feet away from the door blocking the entire door. We moved out 12 days early Considering all of the issues that have occurred. You would think that one would be offering to compensate us for all of these headaches, but no, you guys don't operate like that. You're more interrupting customers off first of all U-Haul needs to have a Canadian outlet because you falsely mislead customers with your 19.95 a day and then next thing you know it's 150- $300 later. Your system is in miles yet we are in Canada. We do not go by miles and therefore it tricks customers you guys are not clear and concise about charges and then the amount changed when you go to pay out when you rent a vehicle from here I paid up the full amount. Next thing you know I got another bill for $75. I tried to dispute it. That bill went from $75 to 150 then you guys send me to collections for $44, which is not even an amount that was old like this company is shady as shady can be.

Rating:

4.0

Staff at the 51st location are very good being helpful. Great team over there.

Rating:

5.0

Staff are friendly especially Devon. He told me that he just took over the area for the past 6 months and looking forward for some development under his management.

Rating:

5.0

Very good experience here…thanks!

Rating:

4.0

I would have preferred later access hours that 7 pm, but otherwise I am satisfied with the storage facilities.

Rating:

3.0

Storage building access hasn't worked in 2 years. You could only get in when the office was open and had to always find someone to open the building.

Rating:

4.0

Was all good other then when I rented the unit the person at the counter told me if I left before the halfway point of a month I would get a refund for half a month. When I mentioned this during check out another person at the counter told me that wasn’t a thing .

Rating:

5.0

The branch I had a storage unit at had a truck available to use for the day. I was initially told that there were no trucks or trailers available for another week by a Uhaul Call Centre so I was very happy to have been able to move out on Sunday June 2.

Rating:

5.0

AWSOME SERVICE

Rating:

3.0

Staff when clearing out locker was extremely rude, the blonde lady was even yelling at a coworker infront of a huge lineup of people.

Rating:

1.0

We looked at the hours online and it said the office was open until 7pm, as we were scheduled to arrive around 6:40pm, we called ahead to ensure our unloading that evening would be possible. We spoke to someone from U-haul on the phone (we called the number listed for this location) who assured us that although the office closed at 7pm, as long as we had our paper work done by 7, we would have access to unload until 10pm. Unfortunately on our arrival we were advised this was not the case, as apparently a door was broken, making unloading after the office was closed impossible. We were told this was well posted, but did not see any signage and clearly this was not communicated to the U-Haul representatives answering the phone. After explaining our situation multiple times, they did finally allow us to unload and we are grateful that one of the employees was willing to stay 30 minutes late to facilitate this. However, as we went to unload, there were multiple trailers in front of the door we needed to access to unload and then the lights in the building we were unloading into were turned off mid way through our time, both of these making our unloading experience that much more difficult.

Rating:

5.0

The staff are very professional and in particular, the manager ANGIE was second to none in helping out my brother and also taking care of the rental truck issues on Saturday March 30/24. I’m very happy to hear that the storage unit my brother vacated was rented on the same day. That’s good work. Bravo well done and I’ll be coming back soon Ron

Rating:

1.0

Had my storage locker broken into and my items stolen out of my locker. My entire locker was gone through and destroyed and even though there’s a camera pointing directly at my locker “there was no footage” absolutely ridiculous place to think your items are safe when they certainly aren’t.

Rating:

1.0

The staff were very rude. The storage unit was dirty. The latch is very hard to operate and needs to be replaced. The lock was supposed to be placed inside the unit but had to grab it from the office and deal with the angry, rude and inconsiderate staff.

Rating:

5.0

The staff at this place are beyond appreciated, and strongly adored, I honestly havent loved a uhaul staff so much.

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Thanks to the entire staff at Uhaul, they are fantastic!

Rating:

5.0

U-Haul moved me locally & from Calgary to BC

Rating:

5.0

Amazing, friendly staff with very prompt service!

Rating:

5.0

They are the friendliest staff I’ve ever met at any customer service industry, the manager Angela walks with a purpose and runs this location with a passion, everyone and anyone could take a lesson from these guys, their happiness and enthusiasm wasn’t just a mask but the real deal, and they made every aspect of moving much easier.

Rating:

4.0

Client service was excellent, but I had to wait quite a while in lines to get it. Customer reps did their very best to make our storage with U-Haul a positive experience. We were very happy with our staff interactions. Storage unit door was a bit banged up and the weather stripping on the side of the doors would buckle and come out when trying to close the unit. Water (likely from big storms) leaked through the roof of the unit and damaged some boxes.

Rating:

5.0

Everyone was very helpful

Rating:

5.0

The woman who served us was outstanding in all respects of business n had compassion and understanding in our moving

Rating:

5.0

They were extremely kind and helpful, and the man I was dealing with in the morning even helped me unload my uhaul at 640 before he was done. Very kind staff

Rating:

5.0

We have even dealing with this uhaul or 15 years , there and Fort Saskatchewan are the only 2 places we trust to fit our needs .

Rating:

5.0

All of the staff at this location were very professional and polite and more then willing to accommodate what my needs were.

Rating:

5.0

I will never use another location or another storage and moving facility. Angela and her team are the best. I have been to 4 differwnt uhaul locations and 2 sentinel locations. Angela goes the extra mile and treats you like a customer should be treated . Her team is well trained and also are very knowledgeable they are amazing. I would recommend Angela locations to everyone of my contacts.

Rating:

4.0

Angela was excellent thank you so much

Rating:

5.0

Everyone has been excellent! I would definitely come back for a storage unit if I required it. Thank you.

Rating:

5.0

My code nvr worked for door do getting in to my unit was a hassle thats my only complaint

Rating:

5.0

Ang and Tamara deserve a huge raise for their kind hearts, patience and total respect they showed me! Hats off to both them!

Rating:

5.0

Manager was so nice she new exactly what she was doing. She is a good hearted person we need more people in this world like her. Give her a raise lol

Rating:

5.0

Staff at the location were second to none.

Rating:

5.0

Staff was knowledgeable and explained everything clearly and kindly. Very efficient and easy transaction.

Rating:

5.0

Angie at the Edmonton south location is absolutely the most amazing supportive person. So helpful and kind. Deserves a raise or gift basket anything to show she is valued employee perhaps a promotion of somekind. Appreciate this staff and show them because they deserve it

Rating:

4.0

The staff deserve an excellent +++rating. They were remarkable. The facility itself was “meh”. It was not bad but not excellent.

Rating:

4.0

I do feel the office should be open till at least 8 or 9. But other than that everything was fantastic

Rating:

5.0

We moved our son out to Alberta at the end of July. The staff at this U-Haul really went above and beyond to make sure we were looked after. It was the August long weekend when we moved and the store was absolutely swamped. They all did they're best to make sure everyone was helped in a timely and courteous manner. I did a Google review already so I hope you can find my comments there as well. Thanks so much to everyone there who made what could be the most stressful move ever as good as it could have been. 11 out of 10 stars..

Rating:

3.0

For smaller size rent is too much.

Rating:

5.0

Thanks for your help staff

Rating:

2.0

The storage units are extremely poorly built. There are nails and screws poking out through the wood everywhere. It is an unsafe environment. My father cut himself on a screw when we were unloading. And the access door to the building with the units was blocked by trailers, forcing us to unload our truck a significant distance away.

Rating:

1.0

We booked a unit and when we arrived we were told all units were full

Rating:

1.0

This was the worst uhaul experience ever! I booked a truck and storage 32 days in advance for my move from Winnipeg to Edmonton. 2 days before I'm supposed to pick up my truck I get a call that the location changed. It was 400 meters from where I work and that is the way I wanted it, they moved it 6km away, not a huge deal , until they called me the day before I'm picking up the truck and moved it to Winnipeg beach, 80km away! 160km round trip !! They did discount the truck but to me that did not matter, I had to scramble like crazy to get this done and I'm moving 1300km. Did not need that stress but I got it done. So now when I get to Edmonton where my locker was booked more then a month in advance, they don't have my locker. They gave me a smaller one and said I have to be out in 3 weeks because someone has it booked.. where was mine ? Now this is where it gets really good. Could not fit all my stuff in there , had a $400 bookcase stolen . Found that out when I went to load with my movers . Now my storage is blocked by one of thier trailers, the woman working said I should have phoned first before moving my stuff !! It's my stuff way should I have to give notice? She was rude , running around like she had no idea what she was doing. She cost me an extra hour of move time because they had to walk my stuff an extra 40 feet because she couldn't move the trailer for me . Rudest person I've ever delt with anywhere. She cost me $180 because of her disorganization. Just so rude and ignorant. She doesn't deserve that position, I'd be fired if I did my job the way she did. Walking around hollering at people. Worst experience ever and I've done this move 5 times now. This one I will never forget. Do not ever go to uhaul, South side Edmonton, 51 ave . Be warned now .

Rating:

5.0

Thanks Angela for going above amd beyond to help us resolve the initial issues. We appreciated your help. and Luis

Rating:

1.0

Chaos , laziness and blatant ignorance.

Rating:

5.0

They went out of their way to help me, would recommend to anyone!

Rating:

1.0

This storage locker needs to be burned to the ground. The door barely opens, the access code didn’t work, the access points are always blocked, and the customer service was terrible. This is literally the worst storage locker I have ever used.

Rating:

5.0

We are never disappointed by the Southside UHaul. They’re fantastic!

Rating:

4.0

The unit we had needed to be cleaned a little better before we took it, but we made do. The staff at this place were excellent with responsiveness and flexibility. They also seemed to work really well as a team. Top notch.

Rating:

4.0

In general I was pleased with the service provided. Two points to bring forward was the storage unit had holes in the floor which could have let rodents in. Plus there was alway units parked in front of my unit allowing. Little to no access at times.

Rating:

5.0

Great service.

Rating:

4.0

Storage hours can be opened bit more late Too expensive

Rating:

5.0

Customer service at this facility is excellent.Many thanks to Angie and Kirsten for going the extra mile to make sure my experience at this location was way above average,both of these employees have without a doubt made my experience here a happy one.I would definitely have repeat business at this location,and highly recommend them to others.Thank you.

Rating:

1.0

My unit was broken into twice. Thats why I am moving to another storage facility.

Rating:

5.0

THANK YOU TAMAYA CURSTON & the rest of the staff especially the Manager THANKS

Rating:

5.0

I would highly recommend this particular U-Haul facility,over any of the other ones I have done business with.Kirsten is one of the best employees I have dealt with when it comes to her hands on knowledge of operations at her U-Haul facility.She corrected the mistakes made by other employees at other U-Haul locations. I have so much gratitude for her understanding and professionalism.When it comes to customer service,she is definitely at the top..thanks Kirsten...nyk

Rating:

4.0

Unit became too expensive, rate was increased many times over 5 years of storage. Long term storage and payment on time should be incentivized and not penalized. Thank you.

Rating:

5.0

Staff is very friendly.

Rating:

5.0

Very friendly staff.

Rating:

5.0

I was wondering if since I moved out May 15 if I get a reimbursement for last two weeks of May. The clerk didn’t know. Thanks.

Rating:

5.0

The staff at this location were fantastic! They were always courteous and helpful when we were there

Rating:

5.0

No problems at all for the couple years I had a storage unit there. Always my go to for renting a moving van.

Rating:

5.0

Excellent service and got a free month 👍

Rating:

5.0

Staff is very friendly and helpful.

Rating:

1.0

A total waste of money regret choosing that storage , lucky enough it was not in winter time , imagine if the weather was freezing a lot of my furniture could have been damage honestly . Cashiers incompetent and very slowly service a shame in my point of view.

Rating:

2.0

I was in one of the upstairs storage units which was a pain. The only way to access it was to go up was a very narrow set of stairs. I guess the price was okay but for the hassle to actually move in and out I don't think it was worth it. Staff were very friendly and very helpful.

Rating:

5.0

Thank u so much

Rating:

5.0

That location is the best by far.

Rating:

5.0

They were friendly and very helpful.

Rating:

2.0

The roof leaked The lock hooks didn’t line up ... 10 min to just take lock off not to mention the fight to put it on The web page that has auto charge the credit card on time of billing dosnt work. Recieved hate mail each month The inability to do auto payment when getting storage was frustrating The space was locked to get to the unit. Each time a longgatted process Paying only a few months in advance rhrough the till seemed ridiculous Cash payment was also trouble. Preferred plastic because no cash till. Maybe an offer for checking out early on a paid would be a courtesy This form should have a comment area under each question .... was the faculty clean. Not so much - run down is more like it. Clean ish. What do you mean by clean? The staff was super good. Great people.

Rating:

1.0

absolutley ignorant staff members extremly slow not understanding at all well NEVER EVER recommend or use again noithing but self centered douches that are there just for a pay check and dont care about nothing else dont worry ill put this on your web site too good for nothing

Rating:

5.0

Randy and the staff were always pleasant and friendly during my stressful moving time. It was nice to return knowing I could count on them during my time there. Thank you all so much!

Rating:

4.0

No comments

Rating:

5.0

Randy went above and beyond to meet my needs as a client. He was completely professional, although accommodating and pleasent to communicate with. He knew his job and his role. Thank you.

Rating:

5.0

Thanks

Rating:

5.0

The lady who processed my application was very pleasant, helpful and professional. All questions were answered. 5 star service

Rating:

5.0

The customer service was amazing was quick and very professional

Rating:

4.0

The only issue that i had was there seemed to be to many mice

Rating:

5.0

All good.

Rating:

5.0

The staff at the Edmonton Southside this Sun and Mon. were amazing! I was going through a difficult moving experience and they truly went above and beyond and were so, so helpful. Thank you!!

Rating:

3.0

The price wasn’t right.but Uhaul took care of my needs, and they were necessary .

Rating:

4.0

There was a massive change in staff. Did not feel the upstairs units were particularly 'monitored' so pretty much anyone could wander up there - if there were keeping an eye on it is was very slyly.

Rating:

1.0

Waist of time using that place

Rating:

5.0

Staff were professional and polite. Thanks U Haul storage! D., Edmonton, AB

Rating:

4.0

Awesome service. I was able to get my stuff from winnipeg to Edmonton for a very low cost compared to other providers.

Rating:

4.0

The team was always willing to help and professional, the location was open when I needed them to be, very convenient.

Rating:

3.0

Would like a manager to contact me please. Closed my unit on the 7th and was charge for a full month, this isn’t right when unit was rented the evening of the 6 th and was out afternoon of the 7th.

Rating:

2.0

I will be going with another storage/moving company next time. Moving help is extremely marked up. Countless hidden administrative fees. Other places offer cheaper rates, and unlike U-Haul, pro-rate

Rating:

5.0

Truck was good, service was good, truck ran well. Wish it had cruise.

Rating:

4.0

Staff of U-Haul was really helpfull. I used the U-Box and delivery service. Everything was in good shape and delivered on time and place expected. Professional service, would totally recommend.

Rating:

5.0

Very easy to use.

Rating:

2.0

Call center horrible. Arrived to book in. Have to come up with 2 addresses and 3 phone #. Really I live at one place and have one phone. Would book else where