Customer Reviews for U-Haul Moving & Storage of Southside

9,172 reviews

9521 51 Ave   Edmonton, AB T6E4W8

(780) 436-7972

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(780) 436-7972

9521 51 Ave
Edmonton, AB T6E4W8

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shayne S. 
Rating:
5.0

Customer did not leave a comment.

ramandeep S. 
Rating:
3.0

Customer did not leave a comment.

Joosik C. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Staff so friendly and professional. Will definitely use this location again if needed and would recommend to anyone.

Danny H. 
Rating:
3.0

Make sure your trailers have safe wiring and are checked routinely. Very lucky that it did not catch fire. Wires were smoking. No lights on trailer. Only one working brake light, Poped fuses on my personal vehicle. Trailer had "multiple" tie downs aka 4. Not enough to be called multiple.

Brenden M. 
Rating:
5.0

The customer service was exemplary. So knowledgeable, friendly and helpful!

Nancy B. 
Rating:
3.0

The Truck wasn't gased up full. Also the showed gas on the paper did not reflect what was really in the Gas tank. An employee done something on the Truck while I was in the front trying to adjust the seat without saying anything. That scared me and couldn't have gone so wrong if I started driving.

Katrin M. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Rene D. 
Rating:
4.0

Customer did not leave a comment.

Corden I. 
Rating:
4.0

The truck was very clean but my driver had to fix the passenger side mirror because it kept spinning around which made it very difficult to change lanes or see if there were any cars driving beside him. When filling up with gas, we had to hold the nozzle part way out so that it wouldn't shut off on us. Again very annoying. The ride was very comfortable. I have back issues and the seats didn't bother me at all. Very Pleased With That.

Diane D. 
Rating:
5.0

Great desk service. Made my yr. Thanks again

sherry C. 
Rating:
5.0

Very friendly and professional staff ! Highly recommended 😊

Arnel D. 
Rating:
5.0

Excellent location! I love renting from here!

Cory M. 
Rating:
4.0

Customer did not leave a comment.

Shaune B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loraine W. 
Rating:
5.0

Staff were very friendly, helpful and efficient.

Juanita B. 
Rating:
4.0

This location and service were great. However, the self serve online check-in is an absolute disaster. We have arrived to our designated place to pick up a truck through (McSupremz). There was no one to assist us, and all check in and out was forced through their app. The app did not work, did not process our photos, and did not allow us to get our vehicle. We were forced to go to the closest location instead, which was very helpful -- and thankfully had the truck we needed. Word of caution, never use their app check in and make sure you are going to a physical U-Haul dispatch first.

Vsevolod M. 
Rating:
5.0

Customer did not leave a comment.

Shakib R. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

They did a good job of clearing a big Saturday morning line-up of customers. It took a while for one the guys at customer service there to fill my invoice correctly. I asked for insurance and the printed form came with no insurance. He finally got it but it should not have been a problem.

Tolo M. 
Rating:
4.0

Customer did not leave a comment.

Flavio R. 
Rating:
5.0

Very friendly staff. I love the online check-in option; saves a lot of time. The check out was the speediest I've experienced. A UHaul member was outside while I parked the truck to return and he processed the return in less than 5 minutes! I've only visited this location and I highly recommend it!

Sara S. 
Rating:
5.0

Trailer was awsome fit all my stuff ....pulled it with my jeep 1200km with no issues the instructions on how to distribute the weight in the trailer helped out big time...price was really cheap saved me thousands of dollars

Stephen E. 
Rating:
3.0

Customer did not leave a comment.

Haseeb A. 
Rating:
4.0

Customer did not leave a comment.

Gerhard R. 
Rating:
5.0

Nothing. This dealer has always been great to deal with. I rent a pickup truck or cargo van regularly from this location. Good value

Michael S. 
Rating:
5.0

Customer did not leave a comment.

guilherme L. 
Rating:
4.0

Customer did not leave a comment.

barbra K. 
Rating:
2.0

Customer did not leave a comment.

Samuel O. 
Rating:
5.0

I was very pleased with the service and the truck people were cordial av

Hywel G. 
Rating:
5.0

Customer did not leave a comment.

Tania K. 
Rating:
4.0

The only comment would be to find more parking for customer vehicles, but that would be hard in this location.

Timothy F. 
Rating:
4.0

Actually was 24 KM but he charged me for 28 KM.

Vinodkumar P. 
Rating:
5.0

Clean windows in the unit---Thanks

William L. 
Rating:
5.0

Customer did not leave a comment.

Robin J. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Yosief H. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

I have said numerous times.. Clean the Windows inside and out and Replace Windshield Wipers. 3 time this year I have rented a truck and each time the Windows were filthy that you could not see well and wipers were old and needed to be replaced

Alexandre T. 
Rating:
5.0

Customer did not leave a comment.

Olufunmilola A. 
Rating:
5.0

The truck was fairly clean. There were a couple of problems with it. First, there was no way to put the steering wheel down. It was difficult trying to see over it. Second, there was no knob on the driver side window lever. It was difficult to roll the window up or down.

Alma G. 
Rating:
5.0

Customer did not leave a comment.

Adil Aziz K. 
Rating:
2.0

ONLY 2 ADVISORS IN THE MORNING, IT TOOK 45 MINUTES TO GET THROUGH THE LINE. EVEN SHOWING UP 15 MINUTES EARLY I WOULD HAVE WASTED 30 MINUTES OF THE BOOKED TIME. ONLINE RESERVATION IS USELESS IT ALLOWS ANYONE TO BOOK WITH OUT PRE-REQUISITS. I HAD MY SIN, HEALTH CARE CARD, CREDIT CARD BUT ONLY AN INTERIM LICENSE AND YOU NEED PHOTO ID. WHAT IF SOMEONE DOESN'T HAVE A PASSPORT, WHAT ELSE HAS A PHOTO ON IT. I HAVE MY INTERIM SLIP AND SIN MY NAME MATCHES ALSO MY CREDIT CARDS... ASK FOR IT UPFRONT TO AVOID THAT AT PICK UP WHAT A WASTE OF TIME - PRODUCT IS GREAT, SERVICE IS BRUTAL. ALSO HUGE OVER CHARGE ON EVERYTHING. BOOKED FOR FURNITURE PADS ONLINE TO BE TOLD THERE IS NOTHING AT THE STORE. WHAT A WASTE

Tony L. 
Rating:
1.0

I've been disappointed many times with uhaul and will try not to use you again. Why rent a 4ft trailer that's nowhere near 4ft?

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

Customer did not leave a comment.

ashpreet S. 
Rating:
5.0

They welcomed me as soon as I entered the lot and guided me through everything. They promptly addressed me concerns of water leaking into the trailer and the engine not shifting through the gears

NATALIE I. 
Rating:
5.0

Customer did not leave a comment.

Leonard W. 
Rating:
2.0

-Proper cleaning of vehicles -rude staff

Brendon C. 
Rating:
5.0

Customer did not leave a comment.

Elvie P. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
1.0

I was overcharge on with insufficient fuel. The mileage at return was inaccurate and was charged extra too.I filled rental with $30 as directed by the fuel mileage calculation for the vehicle and according to the fuel marked on the contract. The dealership overcharged me for insufficient fuel. I hope this is not a regular business practice for this dealership. I took a photo after refueling and returned in the lot. Vehicle had check engine light was on and was the interior was poorly cleaned. There was a used surgical mask in the cab, the driver window lever handle was broken off and the driver side visor was broken. Overall, this location was poor service and vehicles were poorly cleaned and maintain.

Jay E. 
Rating:
4.0

They over changed my account for the gas refill for $48 because they have access to my account. That is very bad. I would appreciate if ths can be investigated and charge the actual amount. Thank you.

Emmanuel O. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Thank you

Mohamed F. 
Rating:
5.0

Everything and everyone was great. Very helpful

Dionne P. 
Rating:
4.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

Great service. Very professional

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Norman H. 
Rating:
5.0

Customer did not leave a comment.

Lori H. 
Rating:
4.0

Customer did not leave a comment.

Alyssa D. 
Rating:
4.0

Excellent service.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Samantha L. 
Rating:
5.0

Just remember to get the password for the rear door lock before leaving, other than that no issues at all.

Shawn H. 
Rating:
4.0

Customer did not leave a comment.

MARK G H. 
Rating:
5.0

Good service

Harmal B. 
Rating:
5.0

Customer did not leave a comment.

Zsolt K. 
Rating:
4.0

Customer did not leave a comment.

Ronald P. 
Rating:
4.0

Just kip up the same level. You are doing great.

Narcisse L. 
Rating:
4.0

It's just a little tight for space but overall very efficient. Staff were friendly and thorough.

Rowena D. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
4.0

I don't have any complaints about the location , they offered a service and knew what they were doing. My only complaint was with the online check in, I entered all of my information and kept getting an error, eventually I gave up an just went to the front desk where they helped complete my order.

Alex D. 
Rating:
5.0

I have received a great customer service at this location. The staff was very friendly and helpful. Thank you for the tremendous service. Keep it up.

Lalith G. 
Rating:
5.0

Another outstanding exceptional job well done Southside!! 5☆ Words alone cannot express how much I appreciate your service!! ♡

Jerrye H. 
Rating:
5.0

I have always use this location, I am a loyal and faithful customer, because, you have an excellent team of associates, every time I come, of the top of my head...someway around half a dozen or so times...Excellent Staff at all time...each time a different staff, and they work exceptionally excellent. So I can't pick out any particular staff....an extra big bonus to them this coming x'mas is justified. Thanks to all you guys..throughout my moving experience. Spencer Speedy

Spencer S. 
Rating:
4.0

Clean inside the vehicle. Dry white substances (mayo, cream) on passenger seat. Dry vegetables Mix on floor and seat.

Luc D. 
Rating:
5.0

Customer did not leave a comment.

L'Elaine W. 
Rating:
5.0

It was super easy and fast. The guys working their really know what they see doing and I appreciated their wisdom.

Seema G. 
Rating:
5.0

Customer did not leave a comment.

Min o K. 
Rating:
5.0

Very nice people and excellent customer service. Definitely use them again

Lixin X. 
Rating:
5.0

Customer did not leave a comment.

Amaechi I. 
Rating:
3.0

If possible to get the rental closer to where I initially asked for/ had to drive all the way across the city to pick up the trailer / extra cost and inconvenient.

Glenn R. 
Rating:
5.0

Make sure the customer is aware of ALL hidden costs, not only the base rental rate. I was surprised to see approximately $21 added as a ‘distribution charge'.

Huma A. 
Rating:
5.0

Very professional great service

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Seok C. 
Rating:
5.0

Customer did not leave a comment.

Rene' M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Robyn K. 
Rating:
5.0

Customer did not leave a comment.

Sankait M. 
Rating:
5.0

The window at the drivers seat does not roll up fully due to which when driving in the highway there is a shrill whistle throughout the drive. Thank you

Srinivasan T. 
Rating:
5.0

Customer did not leave a comment.

Ali N. 
Rating:
5.0

The service and equipment were executed.

Maria T. 
Rating:
5.0

Customer did not leave a comment.

Naga L. 
Rating:
4.0

Customer did not leave a comment.

Sherien A. 
Rating:
5.0

all went well,

Ron C. 
Rating:
3.0

Cost of milage was way too high. I thought I got a good deal for $35 when I compared to other rental places not knowing that milage would be extra and the guy that signed the vehicle out didn't let me know and it was my first time renting from U-Haul. I was disappointed as my total cost came to over $91. I was not impressed by this

Shirley O. 
Rating:
4.0

Appreciated check in process online. Would suggest branch replace broom/ return equipment so we can help make sure it's clean and tidy upon return.

Christie L. 
Rating:
5.0

I'm not reply impressed in the new contactless process. I ended up driving twice to uhaul over two additional days to make sure that I could rent trailer at that location and that there was actually the equipment there. It is also not possible now to get a hold of a specific uhaul location and I'm trying on someone from another country to know what is going to happen here. This experience has not been super, but I really enjoy renting from uhaul and my previous interactions out weigh this last experience.

Alexander G. 
Rating:
4.0

Storage hours can be opened bit more late Too expensive

Sainiranjan G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jason L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Skyblue M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Modupe K.  |  Overall Experience 
Rating:
5.0

Customer service at this facility is excellent.Many thanks to Angie and Kirsten for going the extra mile to make sure my experience at this location was way above average,both of these employees have without a doubt made my experience here a happy one.I would definitely have repeat business at this location,and highly recommend them to others.Thank you.

Nykki B.  |  Overall Experience 
Rating:
1.0

My unit was broken into twice. Thats why I am moving to another storage facility.

Mike C.  |  Overall Experience 
Rating:
5.0

THANK YOU TAMAYA CURSTON & the rest of the staff especially the Manager THANKS

Lionel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glynis B.  |  Overall Experience 
Rating:
5.0

I would highly recommend this particular U-Haul facility,over any of the other ones I have done business with.Kirsten is one of the best employees I have dealt with when it comes to her hands on knowledge of operations at her U-Haul facility.She corrected the mistakes made by other employees at other U-Haul locations. I have so much gratitude for her understanding and professionalism.When it comes to customer service,she is definitely at the top..thanks Kirsten...nyk black

Nykki B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff O.  |  Overall Experience 
Rating:
4.0

Unit became too expensive, rate was increased many times over 5 years of storage. Long term storage and payment on time should be incentivized and not penalized. Thank you.

DAVID L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jashandeep R.  |  First Impressions 
Rating:
5.0

Staff is very friendly.

Kulwinder S.  |  First Impressions 
Rating:
5.0

Very friendly staff.

Don P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel J.  |  Overall Experience 
Rating:
5.0

I was wondering if since I moved out May 15 if I get a reimbursement for last two weeks of May. The clerk didn’t know. Thanks.

Shawna B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenneth B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mill Valley M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorri B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lloyd B.  |  First Impressions 
No reviews have been submitted for this location.

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