Customer Reviews for U-Haul Moving & Storage of Spring Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Spring Valley

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Darr N. on

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Bret M. on

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Wilbur S. on

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Clementine E. on

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It was great service I will use you again.

Isaac P. on

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All of the employees at this location have excellent customer service skills.

Rakash P. on

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This store needs customer service. The place is like preschool and need brand training.

Andre H. on

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The staff was friendly and very helpful

Charlayne A. on

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renee E. on

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JEVON P. on

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Fantastic Customer Service!

Rafael M. on

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For 30 minutes they charged one more day I never get it back to rent any equipment

Jamie J. on

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Fast, convenient and very helpful EVERY time I came. Thanks!!

Suzanne P. on

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I carried it back after hours as was already known to be before established. And the text to email and completion of return on my phone could not be done due to app not working. I have rented from this uhaul several times each year for last five years and never a problem but I got charged an after hours 20.00$ that I think was not fair due to it being the app not me that could not complete the return of truck. Also I have not done this in the past.

Sharma D. on

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I did not really face any issues with the staff/vehicle. The only issue I have is that I drove it for only 20 miles but when I refilled it before returning, it consumed more than 6 gallons of gas before the auto cut. How this is possible?? I am sure the vehicle was not full when it was given to me. I will appreciate if someone will look into my concern and respond.

Douglas M. on

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eugene L. on

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Della R. on

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Jerry C. on

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Todd M. on

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toni f. on

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When my husband recently suffered a medical emergency while we unloaded our trailer into the storage unit, EJ and his team went above and beyond to assist us. So grateful!

Alfonzo U. on

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Acknowledge customers while they are waiting

stanley R. on

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Isaac S. on

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Service was excellent from start to finish. Thank You

Lydell W. on

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Andreas G. on

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Melanie J. on

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Carla G. on

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Customer service coukd be better. The self service return is ridiculous

Eric D. on

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Some confusion on the address. I specifically rented from this location as it was the most efficient for my use. I did not appreciate having U-Haul change my reservation location without my approval. I also did not appreciate the staff at the second location threatening to cancel my reservation after I called explaining I was delayed but still on my way to pick up the van (driving in from out of state to do business with you). Chris at the original location was great!

Robert B. on

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Nothing,everything went smoothly and quickly.

Jarvon W. on

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Experience group of guys.

Danny G. on

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Gwendolyn P. on

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Taylor G. on

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Eugene L. on

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Daniel J. on

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Quick in and out, provided instruction and orientation to the equipment. Very professional!

ALYSON F. on

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Martin W. on

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martin g. on

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Mean employees lazy manager has horrible attitude

Warner M. on

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Very friendly and helpful staff

Courtni E. on

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Great customer service!

liz t. on

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Very nice staff, prompt service

KATIE N. on

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I enjoy patronizing this location. It’s convenient and the staff is helpful and friendly.

thomas b. on

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It is always great working with U-Haul. Thanks!

katy s. on

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Close to home, easy to use.

Judson P. on

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We had no problems at all. The staff was very friendly and was willing to work out any issues that came up for the 5 months we had use of the storage unit.

BOB S. on

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Was told first month free. Then when i paid for unit the girl said there was not Free month. She checked for notes on My account and found nothing about my Reserving a unit. Not happy!

Douglas T. on

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EJ and his crew are the best!

Kee'Lia S. on

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Everything is great! They worked with me if I had a late payment and always very helpful.

RODNEY L. on

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Clean convenient quiet and secure.

RITA A. on

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Satisfied

lakisha q. on

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Terrible customer service and the GM was very rude at times. I would never recommend this location to anyone. Terrible! My items were taken out of my storage and now no one has a clue what happened.

Debi M. on

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Would do business with this facility again.

Edward V. on

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Nt happy with how my unload was handled by you front desk. I was chrg extra day by uhaul for truck because you wouldn't allow movers 15-20 mins more to complete unloading.Front desk very rude to mover

Biannca B. on

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GM needs t9 be a little more polite and willing to help military members that need it.

LILLIAN K. on

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All the guys there are pleasant, respectful, professional very helpful. My pleasure to do business at this location. I would definitely refer anyone I know coming to the area.

ETHEL VICTORIA P. on

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Always clean