Customer Reviews for U-Haul Moving & Storage of Spring Valley

5097 reviews

8400 Two Notch Rd   Columbia, SC 29223
(E Of I-77)

(803) 736-8582

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(803) 736-8582

8400 Two Notch Rd
Columbia, SC 29223
(E Of I-77)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No problem at all loved ❤it

STEPHANIE B. 
Rating:
4.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

The truck need to be balanced and aligned. Or one of the rims are bent

MARCUS T. 
Rating:
5.0

The GM Ms. Net is very exceptional and my overall experience was great! Great group of workers! Fast and efficient!

TAQUON H. 
Rating:
4.0

Customer did not leave a comment.

Ernest K. 
Rating:
5.0

I love this store they are always helpful and nice and polite

FRANCIS V. 
Rating:
2.0

Don't charge an extra $20 for something that was not my fault. And keep your promises about crediting back $30 when I returned it with WAY MORE gas than you gave it to me with . Very poor service.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Noah C. 
Rating:
5.0

Customer did not leave a comment.

HOPEELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Excellent staff

Lisa B. 
Rating:
3.0

Customer did not leave a comment.

william m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRYL J. 
Rating:
4.0

Our experience was fine. The truck was ready, clean, and exactly what we needed for the afternoon. Only needed it to pick up some furniture locally.

Scott H. 
Rating:
5.0

Charmaine Green is the best, I didn't get the guys name that hooked up the tow dolly for me,it was raining and he didn't complain at all, it was greatly appreciated

Joyce B. 
Rating:
3.0

Customer did not leave a comment.

Garrett O. 
Rating:
4.0

Customer service 10 Equipment 4 Clean but shop worn

CECIL J. 
Rating:
1.0

My close out date was 3/29/21. Correct your records. I have sent an email with your confirmation of this!

Faith W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

WAYNE O. 
Rating:
5.0

Excellent Customer Service !!!😄

MAHASIN B. 
Rating:
3.0

The vehicle has major steering issues and the A/C didn't work. Very disappointed

Justin T. 
Rating:
1.0

Customer Service was not good at all.

NATHANIEL A. 
Rating:
5.0

Customer did not leave a comment.

ANGELA R. 
Rating:
5.0

When I bought the truck back I believe he was the manager he was super I appreciate him very much

Francis V. 
Rating:
1.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
4.0

Friendly and helpful, I go out of my way to rent from these location

WAYNE W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Customer did not leave a comment.

ANTRON M. 
Rating:
5.0

Great customer service, quick process, don't change a thing!

WENDELL G. 
Rating:
5.0

Customer did not leave a comment.

Erica T. 
Rating:
5.0

Customer did not leave a comment.

RODNEY C. 
Rating:
1.0

Customer did not leave a comment.

SYLVIA R.  |  Overall Experience 
Rating:
3.0

My auto transport was not hooked up properly and my car could've come off while drive. I would recommend employees pay more attention to detail.

KERIE E. 
Rating:
3.0

I feel like they over charged, bought the truck back earlier than expected put more gas than l had suppose to , The person we. talked to , it's a penalty Mileage was about. Fifteen miles the person checked me in said we might get money back. Severely, Bernard Washington

cynthia W. 
Rating:
5.0

Great job Ms Charnetta Greene, she was beyond exceptional in her efforts accommodating all customers in the store. Very professional

WILLIAM G. 
Rating:
4.0

Rented a tow dolley, noticed crank in fender but didn't realize how bad it was. When I hit 45mph the fender flipped backwards, tried to call the number on the contract but kept getting message it would be 20 minutes or more. Strapped fender on a was able to use it. Reported problem when I returned it. Should have had a better inspection after previous user.

Barry V. 
Rating:
5.0

Manager of facility was really nice and helpful to me and my husband.

CHERISH P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cortney S. 
Rating:
2.0

Customer service was horrible at this location. I was given a truck with a bad starter. Upon getting the truck home and ready to load, it wouldn't crank. I went back to see about a refund, I was told No and that I would have to contact Roadside Assistance. I was never even offered another truck. I called RA and she couldn't find my information. Somehow the truck started, got my things loaded/unloaded. Meanwhile running later for work. I tried to return the truck the next day. I stopped to get gas and it wouldn't crank. I was stuck at the gas station waiting for help then I called RA to see if they could find my information. They found it, RA came about 45 mins later, tapped the starter and got it cranked. Retuned it to the store, explained to the manager for her to say Oh Wow.. A Very Inconveniencing 2days it was for me.

TAMEKA G. 
Rating:
3.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

roosevelt J. 
Rating:
5.0

Your manager at this location was very nice and very helpful! Thanks for the great customer service!

TRAVIS S. 
Rating:
5.0

Customer did not leave a comment.

Kamilah A. 
Rating:
5.0

Charnetta and her team does a great job running this facility.

Thomas G.  |  Overall Experience 
Rating:
4.0

The person that checked me was very helpful. He understood my issue with the online request that sent to place that does not have rental truck. He immediately resolve my situation and I so very grateful to him for that. He was courteous and professional other entire time. Hats off to him for excellent customer service!!!

ALETHA S. 
Rating:
3.0

Ordered furniture pads which were not available. I was still charged for them. Gas light was on when I got in the truck. The cup holder and surrounding areas were sticky from a spill and not cleaned.

Adam N. 
Rating:
5.0

The manager is not helpful never returns calls and lied about financial arrangements. She dose not care about customers or problems at her store I still have not heard back from her and she did not note all my issues. I’ve been waiting since March 31,2021

MAUREEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATAVISH U. 
Rating:
5.0

Customer did not leave a comment.

POUL MARSHALL A. 
Rating:
5.0

Customer did not leave a comment.

Paris S. 
Rating:
5.0

Customer did not leave a comment.

LAMONT K. 
Rating:
5.0

Customer did not leave a comment.

LEON T. 
Rating:
5.0

Everyone was so NICE THANK YOU!!

james L. 
Rating:
1.0

I returned the equipment on 4/18 and was told that the "system was down nationwide", but that they would check it in when the system came back up. Today I received a charge for over $108.00 on my card which is not due and unauthorized. I have been on hold for more than 30 minutes trying to get someone to solve the problem. Will NEVER use UHAUL again.

MICHAEL M. 
Rating:
5.0

On the vehicle I drove needs to have the brakes checked.

Olivia H. 
Rating:
4.0

This has nothing to do with pick up or drop off, it has to do with the process. I reserved a 10 foot truck. The day before pickup I was called and told no 10 foot trucks and I would get 15 foot truck. She sent me an address for pickup. Go there and it's wrong address, had to drive 2 or so miles to get truck. Find out it's 20 foot truck. It's so frustrating to not get what I reserved. I'm sure the gas i spent on the 20 foot truck was more than 10 foot truck. Not a fan of reserving one thing then given something else. That's what a reservation is for.

Gary W. 
Rating:
4.0

Customer did not leave a comment.

DERRICK V. 
Rating:
2.0

Bad Experience.

Patricia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
2.0

Young Lady Manager was great. Mr. Chris was very rude 4/25/2021 but on 4/24/2021 experience with Mr. Chris was different, the young lady that was sitting there heard Mr. Chris tell me to be back by 3:30. I was just sitting in the store @3:30 then no one was there to swipe out lock or give me a receipt for Returning Truck was horrible Experience.

PATRICIA L. 
Rating:
5.0

Clearly mark or identify the drop off/ return zone when returning the trucks.

Ulysess M. 
Rating:
3.0

We had to sweep the trailer out before using it

Vincent E. 
Rating:
5.0

The sales person named Chris was the highlight of renting the Uhaul, very personal and helpful I would definitely recommend this site.

RONALDEUGENE F. 
Rating:
5.0

In the rental agreement I was to return the vehicle with half a tank of gas. How many gallons is that I wondered. I put in five. Turned the key on, and put in more. It'd be nice to have an estimate. It'd be nice to estimate how many miles a half tank will go. Thanks.

DONALD R. 
Rating:
5.0

Well done to this location. Renting from them was quick and simple.

JEFFREY F. 
Rating:
1.0

Let them know what it's really going to cost to rent. As long as I been renting, never did I have to pay that much, it won't happen again, I'm done!!!

Frances M. 
Rating:
5.0

Customer did not leave a comment.

CARL W. 
Rating:
5.0

This is the best experience I have had in renting a vehicle. The process of reserving, pick-up, and return was efficient. Thanks

David G. 
Rating:
5.0

Customer did not leave a comment.

RUBEN V. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Shirley N. 
Rating:
3.0

I would rate 5 but initially I ordered mobile and access did not work and unit was taken. However, after I reported the public contact individual contacted the manager and service was good! I think it was a computer glitch.

Carol U.  |  Online Move In 
Rating:
4.0

I called and this location had what I needed. They walked me through the whole process and it was easy. One recommendation, when leaving equipment after hours have a QR code on the door or contract for quick access to the return screen of U-haul's website. Overall great experience.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Marla I.  |  Online Move In 
Rating:
2.0

Staff not polite

MICHAEL L. 
Rating:
5.0

Friendly. Quick. Helpful. Easy to rent from...

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Both the ladies that checked me in and out were great!!

Michelle D. 
Rating:
1.0

Customer did not leave a comment.

Jarvis R. 
Rating:
5.0

Great experience! Staff/management great! Automated way of doing business was new to me but a smart way of doing business.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

ranzy W. 
Rating:
5.0

The manager and staff were very customer conscience.

ANTHONY J. 
Rating:
1.0

I closed out my storage on March 13, 2021 not April 12, 2021. On March 13, 2021 I reserved a truck to move out. I picked up my keys for the truck and informed the lady working that I’m also emptying out my storage unit. She told me to come back to the office once I was done to close everything out. Once the storage was empty and I loaded the truck with my belongings from unit 179, I returned to the office to close out the storage unit. The lady was working by herself and had a long line waiting for assistance. When she saw me at the end of the line she told me I didn’t have to wait and that she would close the unit and send me confirmation via email. I never received that email. But I did receive a bill for the month of April a few weeks later. I called back to the office and spoke with the same lady and she said she would close it out again and don’t worry about the April payment. I recently received a bill and another email for the month of April. On April 12, I stopped by the office, the same lady working again but with another young man. I think she was training him. When I told her that I didn’t receive any confirmation about closing out the unit and I was still being billed for April, she stated that another person just did a walk through of the units and how could that be possible. Her attitude was very unprofessional. So as I’m waiting for her to look through her system to resolve the issue, she finally printed out a sheet of paper, with nothing being said. The young man picked up the sheet of paper from the printer and and she just pointed to me so that he could give me this piece of paper. The statement shows that there was a $0 balance. She didn’t say anything until I asked her was everything taken care of and then she stated yes you’re good to go. I was so taken back by her attitude I forgot to ask if I would be refunded the difference for the March payment. Please look into hiring and training your workers and if I will receive a prorated refund for the month of March.

CHASITY M.  |  Overall Experience 
Rating:
1.0

Very poor customer service agent on site had the attitude that she didn't want to be bothered. Never will use UHaul location again may consider using a new company all together next time.

Jarvis R. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Devon was great

Anthony I. 
Rating:
5.0

Customer did not leave a comment.

LACRESIA G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

SHEREKA W. 
Rating:
4.0

Customer did not leave a comment.

Jazzmine H. 
Rating:
4.0

Customer did not leave a comment.

De'Antae B. 
Rating:
3.0

Improvements are needed in the timeliness of customer service. The Uhaul employee engaged in a personal conversation with a customer after assisting the customer while I was waiting in line to reserve a truck. The reservation was done over again on the day of pick up because the Uhaul employee put the wrong pick up date, and I failed to review the receipt received the day I made the reservation.

trina W. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Great service - especially from Nette (spelling)

MATTHEW D.  |  Overall Experience 
Rating:
5.0

I really like this UHaul location, I would not go anywhere else! Staff are pleasant and helpful.

MARGARET L. 
Rating:
5.0

Fix the uhaul.com/share to bring back the rental. Too confusing and would not allow me to take picture of odometer

william T. 
Rating:
5.0

Customer did not leave a comment.

ROBBIE W. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
3.0

Every single time we have to put milage on the truck to run after a dolly that we previously ordered. That's adding to the cost and is just not acceptable . The gas market was also incorrect. The truck itself was average clean.

Gabrielle W. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

You need to maintain your vehicles better.

HISHAM S. 
Rating:
5.0

Customer did not leave a comment.

DAMIEN W. 
Rating:
1.0

The guy at the desk put that we only wanted the truck for 4 hours after we stated multiple times that we needed it for 24 hours. We were charged a late fee that was never resolved. Horrible customer service from the store and the CSR when I called to tell them about it. The guy at the desk didn't even seem like he worked there...

XAVIER J. 
Rating:
5.0

A Plus customer service

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Cleveland R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

I used it once a year, and will continue to do so. Nice people to deal with

THOMAS R. 
Rating:
5.0

Great service. But you have charged me twice on my credit card and I need to have it refunded. please call at 803.348-4070

Ugochukwu E. 
Rating:
5.0

Drop off was fast and easy!! Thanks

BENJAMIN P. 
Rating:
5.0

They were great

ALLAN H. 
Rating:
5.0

The young lady who assisted me was exceptionally knowledgeable, patient, and kind.

JULIETTE N. 
Rating:
5.0

The Young Lady who helped me was excellent. She was extremely kind and very knowledgeable.

Mark S. 
Rating:
5.0

One female employee was always sweeping the common areas and keeping it clean. All employees were friendly and helpful.

liz t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronald H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

micheal c.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CALEB M.  |  Overall Experience 
Rating:
3.0

I hurt my ankle in your loading and unloading area of the uhaul area, when I was returning a truck. Due to all the cracks and broken concrete. That would be my only suggestion to make it safer for people.

Anita G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY L.  |  Overall Experience 
Rating:
5.0

Would definitely rent again from U-Haul. Excellent service.

BRENDAN W.  |  Overall Experience 
Rating:
5.0

I want to thank everyone at U-Haul, especially those at my storage facilty, for the excellent service. They were extremely helpful to me during a difficult time and I am grateful. Especially helpful was James Brown, who went above and beyond to assist me. Thank you!

toni f.  |  Overall Experience 
Rating:
3.0

none

Billy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana M.  |  Overall Experience 
Rating:
5.0

Great for your storage

corrina b.  |  Overall Experience 
Rating:
5.0

Fantastic Customer Service!

JEVON P.  |  Overall Experience 
Rating:
4.0

Fast, convenient and very helpful EVERY time I came. Thanks!!

Jamie J.  |  Overall Experience 
Rating:
5.0

When my husband recently suffered a medical emergency while we unloaded our trailer into the storage unit, EJ and his team went above and beyond to assist us. So grateful!

toni f.  |  First Impressions 
Rating:
1.0

Mean employees lazy manager has horrible attitude

martin g.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

Warner M.  |  Overall Experience 
Rating:
5.0

Great customer service!

Courtni E.  |  First Impressions 
Rating:
5.0

Very nice staff, prompt service

liz t.  |  First Impressions 
Rating:
5.0

I enjoy patronizing this location. It’s convenient and the staff is helpful and friendly.

KATIE N.  |  Overall Experience 
Rating:
5.0

It is always great working with U-Haul. Thanks!

thomas b.  |  First Impressions 
Rating:
5.0

Close to home, easy to use.

katy s.  |  Overall Experience 
Rating:
5.0

We had no problems at all. The staff was very friendly and was willing to work out any issues that came up for the 5 months we had use of the storage unit.

Judson P.  |  Overall Experience 
Rating:
2.0

Was told first month free. Then when i paid for unit the girl said there was not Free month. She checked for notes on My account and found nothing about my Reserving a unit. Not happy!

BOB S.  |  First Impressions 
Rating:
5.0

EJ and his crew are the best!

Douglas T.  |  First Impressions 
Rating:
5.0

Everything is great! They worked with me if I had a late payment and always very helpful.

Kee'Lia S.  |  Overall Experience 
Rating:
4.0

Clean convenient quiet and secure.

RODNEY L.  |  Reservation 
Rating:
5.0

Satisfied

RITA A.  |  Overall Experience 
Rating:
1.0

Terrible customer service and the GM was very rude at times. I would never recommend this location to anyone. Terrible! My items were taken out of my storage and now no one has a clue what happened.

lakisha q.  |  Overall Experience 
Rating:
5.0

Would do business with this facility again.

Debi M.  |  Overall Experience 
Rating:
1.0

Nt happy with how my unload was handled by you front desk. I was chrg extra day by uhaul for truck because you wouldn't allow movers 15-20 mins more to complete unloading.Front desk very rude to mover

Edward V.  |  Reservation 
No reviews have been submitted for this location.

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