Customer Reviews for U-Haul Moving & Storage of Spring Valley

5,194 reviews

8400 Two Notch Rd   Columbia, SC 29223
(E Of I-77)

(803) 736-8582

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(803) 736-8582

8400 Two Notch Rd
Columbia, SC 29223
(E Of I-77)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

My card was charged twice

CYNTHIA B. 
Rating:
5.0

Great service. Very efficient. Thank you!

LISHA D. 
Rating:
5.0

Great service

DANIEL W. 
Rating:
1.0

Customer did not leave a comment.

Abdul S. 
Rating:
5.0

DO EVERYTHING ONLINE MAKES CHECK OPUT PROCESS EASIER

Tracy D. 
Rating:
5.0

Satisfied. Easy process and great value.

Troy J. 
Rating:
5.0

Él vehículo rentado tuvo un mal olor todo el tiempo de uso.Deberian tener más personal para atender al público.

ORLANDO S. 
Rating:
5.0

Super cool.

ANDREW K. 
Rating:
3.0

Confusion, after I hit the road on my trip, I received a message to turn trailer in at McCly Street in Harrisburg and I asked for Mechanicsburg. I contact U-Haul national office and had it corrected. No way was I going into crime infested Harrisburg, not happening. I asked for Mechanicsburg. Thank you

ALVIN B. 
Rating:
5.0

I always come to this location. Great service

Avery A.  |  First Impressions 
Rating:
5.0

Friendly courteous fast service

RONALD E. 
Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Devon did a excellent job and quick on installing my new hitch, he was the only one installing the day I came, plus he helped out other people also (customers) in the mean time , I would say that he can use help but the he managed everything was great 👍

Keith D. 
Rating:
5.0

Customer did not leave a comment.

SONJA P. 
Rating:
1.0

My unit had my lock cut off and changed and my account was moved out without my permission. I was paying on the unit faithfully for 3 years for them not to know how or why this happened. So I moved my stuff out the same day and I will not be using uhaul storage ever again.

ambra c.  |  Overall Experience 
Rating:
5.0

Super friendly and helpful associates

DAVID B. 
Rating:
2.0

Had to go find a person to help me. Then had to take the cargo trailer off my vehicle by myself. Most likely won't use uhaul again.

HAROLD P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

EUGENE L. 
Rating:
4.0

Customer did not leave a comment.

JEREMY P. 
Rating:
2.0

Customer did not leave a comment.

KYLE T. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

The truck needs service, that truck should not be rented until it's fix because it's very shaky and swinging in and out of lane I was so scared for my life driving that truck. I returned the truck in the night before in the morning and they charge me $20 fee for turning in the truck early which is rubbish. Not happy!!

Adriana D. 
Rating:
5.0

Devon Young was quick and helpful. Back to my problem with my reservation with the 15 foot truck. Completely unacceptable that Regional Scheduling failed me.

Alvin B. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Wilhelmina W. 
Rating:
5.0

No improvement needed

DEON B. 
Rating:
1.0

Truck had a broken mirror which was taped up. It made it very difficulty to change lanes while driving and we almost had an accident. This was brought to the manager's attention but she had no comment and did not even offer an apology.

JACQUELINE B. 
Rating:
5.0

Great staff

PAUL C. 
Rating:
5.0

Everything was great. Very professional group. Thanks

Tyrone C. 
Rating:
4.0

Customer did not leave a comment.

KEISHYA M. 
Rating:
5.0

Customer did not leave a comment.

Valentino P. 
Rating:
3.0

Truck was in rough condition

Brian P. 
Rating:
3.0

Instructions were clear, but as a customer, I wasn't satisfied being charged at drop off. There should have been a 24 hour service that contacted me for any concerns when I stated I didn't agree with the charges and stated why. There was noone at the location and there were multiple people there and confused. The self check in option needs to be revamped, it was a disaster.

Shameria J. 
Rating:
5.0

Customer did not leave a comment.

Shaniva P.  |  First Impressions 
Rating:
5.0

The customer service while picking up and dropping off was great, friendly, and fast. This made my experience simple.

FATIMA D. 
Rating:
5.0

Staff was extraordinary and helped us navigate the trailer into a very full lot.

Victor Y. 
Rating:
5.0

The salesman willie was very knowledgeable and helpful! He did his best to please me by helping log in and ray until the process was completed. He was a great worker!

Caryn H. 
Rating:
5.0

Customer did not leave a comment.

Savonia G. 
Rating:
3.0

Customer did not leave a comment.

WANDA T. 
Rating:
1.0

Cashier was on her phone the entire time she was dealing with me. The call was on speaker and was a personal call because I heard the person on the other end just venting about covid. Very unprofessional I couldn't hear her over the person on the phone. The cashier would not even ask the person to wait while she explained things to me. She wasn't even the only employee on the floor that day but the only one on the phone. I will not recommend nor will I return to this location.

YASANDRA R. 
Rating:
5.0

Customer did not leave a comment.

Catrenia T.  |  First Impressions 
Rating:
5.0

Service was great they were able to install my hitch while I waited and it only took 20 minutes! 😊

Michelle P. 
Rating:
5.0

Any issue I ran into which was barely the manager Net always was there 2 help and mk things rgt. Great personality & eazy 2 get along with even when she was Wrking by herself on sum dayz she managed 2 get stuff done ✅ 👌🏾👍🏾

Tanya R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taurie G. 
Rating:
4.0

Customer did not leave a comment.

AUNDRE' G. 
Rating:
3.0

answer the phone! I called several times: Waiting for hours, only to get corporate on the phone. Very disappointed!!!

DEBRA D. 
Rating:
4.0

I initially reserved a tow dolly with another location. When I arrived, I immediately noticed the dolly was damaged and I had hoped there was another one available. There wasn't and all the lady could say was she told someone to remove the availability off the website but they didn't...So, we ended up going to the location on two notch road. The lady that helped us was nice, prompt, and thorough. The guy was great as well. The equipment was raggedy with damages all around...but it got the job done...

CRISTIE W. 
Rating:
1.0

My reservation was made at a location TWO minutes from my home. 24 hrs before I was due to pickup my rental, I was told that a truck wasn't available at that location,If there would even be one available at the time I needed it!. The 2nd location available with a truck was 10 miles away. That location gave my truck to someone that DID NOT have a reservation!(Farrow Rd location). My THIRD location was 15 miles away! The customer service person was looking & using her cell phone while she was trying to check us out! Giving us an extra 100 miles to use is a joke! I should be given a refund on the rental price for all of my inconvience as I was relocating to another city!!

RICHARD C. 
Rating:
5.0

Unfortunately I didn't catch the name of the employee who helped me but his service was excellent. I came in to rent a trailer for the first time and he was very polite and helpful.

JUAN B. 
Rating:
5.0

Very professional when I arrived for pickup and dropoff

Roosevelt J. 
Rating:
4.0

Customer did not leave a comment.

MARTIN M. 
Rating:
5.0

One of the best actual U-Haul stores I've been in for a while. I dealt with the manager on pickup and drop off and she was very pleasant and efficient. Also, I rented furniture pads and for the first time out of many, they were dry and clean!!, not smelling like cat urine like previous times at other locations.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

michael E. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
5.0

Everything was satisfactory no need to change anything thank for all the help

EDWARD P. 
Rating:
3.0

The building and truck was clean. No complaints on the actual customer service because the lady that checked us out was nice and the gentleman the helped us return the truck was also pleasant. The issue was the lack of staff. It took us an HOUR to get checked out because there was only one person working. This was very inconvenient and caused delays in my day. I understand things happy and employees don't show up for work, however a more efficient plan as to how to deal with that situation would have saved myself and the 8 people that were also waiting for an hour time.

ANTONIO W. 
Rating:
5.0

Easy turn in

ANGEL G. 
Rating:
4.0

Customer did not leave a comment.

ERIC J.  |  First Impressions 
Rating:
5.0

Happy, very professional and courteous

CARMEN R. 
Rating:
5.0

Customer did not leave a comment.

TANIKA J. 
Rating:
5.0

Everything was great. Friendly and helpful service

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Gene W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J. 
Rating:
5.0

Customer did not leave a comment.

TANYA R. 
Rating:
5.0

-Mon. 7/19/2021 I believe Your National phone Rep. Mr Rene was very helpful after waiting 50 minutes for him to pick up the phone…too long. Tues. 7/20/2021 Nothing But Complements… Ms Charnetta Greene open on time, my Grandson and I had a 7am appointment made by Mr Rene, not his fault we were at the wrong address, which I got off Google based on the zip code, that I thought was closest to me. Ms Charnetta Greene said you are at the wrong location, my Grandson asked can't you change the order to here?, she replied it's only two miles, he replied the same question, she went above board, for our convenience canceling the previous order, and inventing an new order. She was extremely knowledgeable, patience, and polite. I really appreciate how she explained every detail. In my opinion Ms Charnetta Greene is an Asset to Your Organization, she did not have to look up any questions or refer to manuals for answers, she was on duty all alone. I was so impressed of her FULL SERVICE JOB KNOWLEDGE. Thank You…I would refer Family and Friends.

shirley S. 
Rating:
2.0

This location was good, as I've used them several time before. However I'm giving them a rating of below average because they should not have charged me for the additional miles AND they should have given me credit back for the gas due to the truck being on empty at time of original pickup (see comments under the pick up location)

John S. 
Rating:
5.0

Fast, friendly check in and check out service. Very pleased with uhaul.

PATRICE A. 
Rating:
5.0

The front desk staff was professional and very helpful.

ROBIN E. 
Rating:
5.0

Customer did not leave a comment.

Natasha V.  |  First Impressions 
Rating:
5.0

Continue great customer service

MARION E. 
Rating:
5.0

N/A

Alexander B. 
Rating:
5.0

Ms. Charnetta Green offered impecable customer service. She was knowledgeable, patient in answering our questions, and very polite. Thank you, Ms. Chatnetta!

Anthony L. 
Rating:
2.0

Make sure the rear view mirrors are usable.

NiQuanda S. 
Rating:
5.0

Staff helpful in getting me on my way

DESMOND W. 
Rating:
5.0

N/A

MARY C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

The only reason the equipment was not as clean as normally would be is because we had to take one that had just been returned and no time to wait to clean

CHARLES M. 
Rating:
1.0

Customer did not leave a comment.

Leah S. 
Rating:
5.0

Excellent sale manager she need a raise.

CARLTON E. 
Rating:
5.0

My reservation was made to pick up a truck from Tom Tires, 10901 Two Notch Rd, Elgin, SC 29045 at 6 pm on June 26th. I called this location at 8:30 am on June 26th to confirm the reservation. I was told that the truck would be in front of the business. After driving over 1 hour to get to the location, when I arrived there was no truck on the property. I called the business again and was told that the truck was out front. After convencing the person that there was no truck. He called me back and said he did not have a truck and UHaul should not have let me make the reservation for his location. However, he confirmed with me that morning that the truck was in the front of his property. I left this site and was able to obtain a truck from the Spring Valley location at 8400 Two Notch Rd. in Columbia. Toms Tire should be removed as a UHaul Vendor.

MOSES B. 
Rating:
5.0

Everything was perfect. Everybody helped me when I had a little problem and solved my problem so easily. Thank you to everyone and y'all the best.

Somchai D. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer service was awesome! The manager at this location was able to handle multiple tasks under pressure and help everyone with a good attitude. I was impressed and happy with the service here.

SHIREL S. 
Rating:
4.0

Service was great. I see no need for improvement at this time.

ANGELETTE W. 
Rating:
4.0

Customer did not leave a comment.

Michelle V.  |  Overall Experience 
Rating:
2.0

It was only one person working and the wait time was long.

Willie S. 
Rating:
2.0

The truck had ashes inside the box when I picked it up. Had to sweep out the bed. I was charged a cleaning fee on return when the truck was received dirty. I also had issues making a reservation. My first reservation was sent to the other side of town. Overall a poor experience. Will be very reluctant to rent a motorized vehicle from Uhaul in the future. Have rented trailers with no problems. There are too many hidden and unexpected cost with renting trucks. The cost for a local rental is advertised as $39.50 and I ended up paying $165. The final cost was way more than the value gained from the rental of your equipment. This was overall a bad rental experience and I am left feeling that I was taken advantage of due to the final cost.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

REGINALD M. 
Rating:
5.0

Tell me how to buy this 5x9 trailer thank you everything is great

EUGENE S. 
Rating:
4.0

Get more counter help.

William H. 
Rating:
5.0

Great personal.

RAY S. 
Rating:
3.0

We were sent to this location because the location of reservation didn't open or have keys in back of truck. We waited for hours and we're on the phone for an hour before getting actual assistance. So the U-Haul representative 1800uhaul sent us to an active location but the reservation was not transferred when we arrived so we started all over again. This 3 hours out of our valuable limited moving window. This error caused us to be delayed with getting our storage so the larger one that was reserved was not available and we had to rent 2 units in two different locations. More $$$ and more time off work and nights without sleep. This was not a good experience for my family.

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

SHELDON W. 
Rating:
5.0

No problem at all loved ❤it

STEPHANIE B. 
Rating:
4.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

The truck need to be balanced and aligned. Or one of the rims are bent

MARCUS T. 
Rating:
5.0

The GM Ms. Net is very exceptional and my overall experience was great! Great group of workers! Fast and efficient!

TAQUON H. 
Rating:
4.0

Customer did not leave a comment.

Ernest K. 
Rating:
5.0

I love this store they are always helpful and nice and polite

FRANCIS V. 
Rating:
2.0

Don't charge an extra $20 for something that was not my fault. And keep your promises about crediting back $30 when I returned it with WAY MORE gas than you gave it to me with . Very poor service.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Noah C. 
Rating:
5.0

Customer did not leave a comment.

HOPEELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Excellent staff

Lisa B. 
Rating:
3.0

Customer did not leave a comment.

william m.  |  Overall Experience 
Rating:
1.0

My close out date was 3/29/21. Correct your records. I have sent an email with your confirmation of this!

Faith W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
4.0

Friendly and helpful, I go out of my way to rent from these location

WAYNE W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SYLVIA R.  |  Overall Experience 
Rating:
5.0

Manager of facility was really nice and helpful to me and my husband.

CHERISH P.  |  First Impressions 
Rating:
5.0

Charnetta and her team does a great job running this facility.

Thomas G.  |  Overall Experience 
Rating:
5.0

The manager is not helpful never returns calls and lied about financial arrangements. She dose not care about customers or problems at her store I still have not heard back from her and she did not note all my issues. I’ve been waiting since March 31,2021

MAUREEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F.  |  First Impressions 
Rating:
2.0

Bad Experience.

Patricia L.  |  First Impressions 
Rating:
3.0

I would rate 5 but initially I ordered mobile and access did not work and unit was taken. However, after I reported the public contact individual contacted the manager and service was good! I think it was a computer glitch.

Carol U.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marla I.  |  Online Move In 
Rating:
1.0

I closed out my storage on March 13, 2021 not April 12, 2021. On March 13, 2021 I reserved a truck to move out. I picked up my keys for the truck and informed the lady working that I’m also emptying out my storage unit. She told me to come back to the office once I was done to close everything out. Once the storage was empty and I loaded the truck with my belongings from unit 179, I returned to the office to close out the storage unit. The lady was working by herself and had a long line waiting for assistance. When she saw me at the end of the line she told me I didn’t have to wait and that she would close the unit and send me confirmation via email. I never received that email. But I did receive a bill for the month of April a few weeks later. I called back to the office and spoke with the same lady and she said she would close it out again and don’t worry about the April payment. I recently received a bill and another email for the month of April. On April 12, I stopped by the office, the same lady working again but with another young man. I think she was training him. When I told her that I didn’t receive any confirmation about closing out the unit and I was still being billed for April, she stated that another person just did a walk through of the units and how could that be possible. Her attitude was very unprofessional. So as I’m waiting for her to look through her system to resolve the issue, she finally printed out a sheet of paper, with nothing being said. The young man picked up the sheet of paper from the printer and and she just pointed to me so that he could give me this piece of paper. The statement shows that there was a $0 balance. She didn’t say anything until I asked her was everything taken care of and then she stated yes you’re good to go. I was so taken back by her attitude I forgot to ask if I would be refunded the difference for the March payment. Please look into hiring and training your workers and if I will receive a prorated refund for the month of March.

CHASITY M.  |  Overall Experience 
Rating:
5.0

Great service - especially from Nette (spelling)

MATTHEW D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cleveland R.  |  First Impressions 
Rating:
5.0

One female employee was always sweeping the common areas and keeping it clean. All employees were friendly and helpful.

liz t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronald H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

micheal c.  |  Overall Experience 
Rating:
5.0

Very nice staff, prompt service

liz t.  |  First Impressions 
Rating:
5.0

It is always great working with U-Haul. Thanks!

thomas b.  |  First Impressions 
No reviews have been submitted for this location.

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