Customer Reviews for U-Haul Moving & Storage of Spring Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Spring Valley

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Desiree D. on

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Donna J. on

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The owner was grumpy. not helpful or friendly - but has a really nice staff!

Jeremy F. on

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Very nice unit and staff helped when I needed it most process was quick and easy and flawless thanks Uhaul your the best

Dennis H. on

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JIMMY B. on

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SANDRA A. on

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Brian S. on

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Rhonda H. on

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Very good customer service

Nicole M. on

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Carla L. on

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excellent service, super fast and Karla the girl who attended me very kindly willing to inform me of all my queries, it is not the first service that she requested with you previously I have requested

Paulette Z. on

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Very friendly and helpful

WARREN S. on

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Super location and great service - Just got rid of my stuff so no longer needed the storage thanks

michael h. on

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Very clean. Great service.

Elisandro R. on

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Kimberly was amazing helping me with the app process of checking in on my cell which i will not do again or recommend its the same as if you check in at the location but otherwise everything was great

michael H. on

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Friendly, fast service. Good truck.

Esther S. on

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The service was great. JC was really great and Nice and help our move go smoother.

Kwanchanog P. on

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The truck side mirror kept falling down and it's dangerous for the driver. Your associate was notified, Everything else was great especially the associate that took care of us.

Alisha E. on

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My experience working with the general manager , Jeff Dean of Uhaul in Las Vegas, Nevada was EXCELLENT! He is professional, he keeps the property clean and he was an overall pleasure to encounter.

Amber R. on

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Karla is a great help!!!

JAY W. on

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Excellent customer service

Todd J. on

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The uhaul rep that handled my return made it an absolutely miserable experience. Its like he doesn't even know basics of good customer service. I mean, he rushed me - he tried to convince me.not to look at the numbers of the bill breakdown, when I insisted on going over the bill to make sure all correct, he actually ridiculed me with comments like .. "man, none of the other customer's ever do this" Then he judged blurted numbers out, again in his RUSH-RUSH way. He said he had other customer's waiting but there was absolutely no one else in the store in the time I was there. Ahhh let's see... He never even would so much as acknowledge any of my concerns - let alone discuss them rationally.. ahh, well he never in the least expressed the slightest appreciation for my business - I mean he's unlike any other Uhaul rep I've ever come across in my years of doing business with the company. I left there just very upset - even disturbed you could say..

Kirk N. on

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Gary C. on

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Grant B. on

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Excellent customer service

Russell W. on

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Grant B. on

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Blanch E. on

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Ivanrey B. on

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TABITHA F. on

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Kimberly was great! She was such a joy to work with!

PIERRE L. on

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Old trailer. Owner closed the store during open hours so I had to wait for him to return my rental.

Kang L. on

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Staff was friendly and helpful

Robert W. on

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Kimberly J. on

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Karla was very helpful, thank ya ma'am!

Erwin K. on

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Irwin R. on

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My cargo trailer was stolen from this facility- I am extremely dissatisfied and angry.

Ryan E. on

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Stuart R. on

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Hyungjun C. on

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young seung L. on

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MICHAEL B. on

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Excellent experience

Gashaw G. on

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Michael K. on

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Meena E. on

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BARBARA P. on

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Kimberly was such a great help to me with this move. Thanks for a great customer experience.

Catherine W. on

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I never received a return call when I asked. No one explained the after hours return options. I guessed on the return and dropping the keys. Even the next day, no return call. I had to call them to confirm return.

craig C. on

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Karl T. on

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Victor F. on

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KRISTI M. on

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I’ve had a personal unit for a few years at U-Haul and we had a company unit here for many years. They were always kind and extremely professional. Awesome people to work with.

Patrick M. on

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My check in went quickly, staff was helpful, and the facility is clean. This was a great experience.

Ericka W. on

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The customer service via phone was the only helpful part. You guys charged me for 2 days when I didn’t even have the truck that long, charged me the wrong insurance fee charged my card 87.05

Dennis H. on

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Superb facility and staff!

Frank C. on

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Whatever you are doing, and however you are being managed, it is working! I was very satisfied, and based on what I experienced I’m thinking of buying stock.

Richard O. on

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The young lady at rhe counter was very friendly and helpful.

larenda d. on

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I have nothing but good things to say about this U-Haul location, which is where I rent my storage space.

Eddie S. on

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Good job staff 👍🏼

David C. on

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I have used this facility several times. This is a busy location but the employees are efficient and friendly.

JOHN W. on

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Jeremy did an excellent job. He is very professional and friendly. Thanks to Jeremy i will definitely go back to this location and refer my friends to them

Lynne T. on

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Excellent customer service, clean facility in a good location. I would highly recommend.

Jeffrey H. on

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Felt very secure storing our RV there while visiting Las Vegas. Would highly recommend this facility

Andre B. on

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You need to repait it the card reading on entrance/exit.

Kyoichi I. on

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When I get out , It took time. I tried to get out a few times.

Travis C. on

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The office staff is very helpful and friendly...Assisted with multiple storage and transport needs. The location is convenient, clean, and secure.

Gia H. on

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Great easy simple service. Got me in and out within 10 minutes

William S. on

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thank you Staff for you Great hospitality

Audrey e. on

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I would name names but the entire staff is excellent they go above and beyond to help their customers.

DONNY A. on

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Staff is extremely friendly and helpful. I'll be going here for all my moving and storage needs from now on.

Paul L. on

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GM Jeff Dean and his staff run a first class operation.

Stephen F. on

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very good all around . great staff,and property.

Terry A. on

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The staff was very helpful

Roxana H. on

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Excellent customer service !!

Shawn D. on

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The young lady that helped me was so nice. She took care of me, and was very professional.

David H. on

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Appreciate everything

Lorri C. on

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Friendly and helpful

Nate R. on

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All service, the facility, and location was great. However, i was guaranteed a Military locked-on rental rate upon new sign-up, but it was increased a year later. My complaint was ignored by the CEO.

Erik M. on

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Very good customer service. Very happy with Jeff and how he helped us with everything.

RICHARD P. on

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Very professional staff people!!

Lonnie S. on

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I would refer people to this location because it is a nice place and they treat you fairly

kenneth j. on

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Check in was fast and the agents were friendly and knowledgeable.

Alison W. on

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Jeff Dean, manager, personally gave permission to a thief stealing my Rig stored In the covered RV spots. It has been recovered, thanks to the Las Vegas Police. Don’t store anything valuable here.

ISAAC B. on

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Great location, staff was always very professional, kind, and willing to help with any of your needs.

JEFFREY B J. on

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Great location for storage.

Larry B. on

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Keep up the good work!

Briana M. on

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These folks are always busy and seem to come under a lot of pressure from customers, but they are always kind and professional and helpful.

Roxanna M. on

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The service is always awesome.

Roger R. on

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it woild be really more easier if they have a wide doors

MARTHA H. on

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Great place, friendly helpful,staff and would recommend to anyone in need of storage, clean! Thank you.🙂

brad s. on

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Very friendly staff.

Andre B. on

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Awesome

Hewet Fantahun G. on

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Staff not helpful at all especially the old man I think he is the owner.

LEO A R. on

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Worked out good over time.

Jeffrey H. on

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My unit was broken into the first week there lost 7000 dollars In Police equipment and wood working tools Easy charged a late fee of 25 due haul charging old card on file after I updated a new one

Daniel B. on

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Helpful staff

Barbara A. on

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Very friendly staff.

FELICIA A. on

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I absolutely loved my storage room. I stored my furniture in a climate control unit for 8 months, and when I finally removed my items, there was not one speck of dust on my belongings! Thanks U-Haul!

MARTI M. on

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Jeff Dean was very frustrating to deal with. He would not properly record receipt of my check which cost me hours every month to prove receipt. He also cannot add and kept telling me the wrong amount.

kourtney Z. on

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Jeremy, J.C. and Gavin are great employees. They greet you with a smile, ensure facility & equipment is properly maintained & provide impeccable customer service with each transaction.

GRETCHEN L A. on

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We did not have any problems for all he years we were there.

GALIANO T. on

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Items I stored were stolen. Staff is uncooperative. After some research I see that many others have had the same experience.

Peter M. on

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You double charged me on 5/29/18 for a truck rental Charged me $88.54 twice on 5/29/18 which over drew 4 other transactions @ $35 for each. OUCH!!! PLEASE CONTACT ME! Peter Moore 702-488-6487