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Hashaila S | Online Move InCustomer Reviews for U-Haul Moving & Storage of Springdale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would just make sure that all employees have the same attitude. Jamie has been really attentive, nice and she seems happy all the time so It would be great if all the employees share the same attitude.
KEVIN MThe Ubox itself is a nice product, but everything else about this transaction was awful. On both the shipping end and the receiving end, there was confusion about the pickup, repeat communications with different people, each unfamiliar with the information in the order or what was already discussed with the prior person. Also, the website shows a forklift and states that the box can be placed on any flat surface, but the actual delivery/pickup vehicles were big trucks towing a trailer and had very limited maneuverability. On the shipping end, the delivery truck driver had none of the provided information and backed through the landscaping and ended up leaving the box short of the agreed-to location. The shipping end pickup vehicle was another large truck with a tow hook that was at the wrong height but we fortunately had strong men there to help lift the Ubox trailer onto the hook. The delivery date was scheduled missed without explanation, and then rescheduled and missed again, for several days. The scheduled and confirmed empty Ubox pickup was also missed and took another 4 days of endlessly communicating with local Lansing Uhaul staff and the Ubox storage facility (who don't seem to communicate and blame each other) to finally take place. Lastly, your app looks nice but apparently is not used by the many people we dealt with so it is useless. The transaction instead took place via calls and texts to/from people at multiple area codes and numbers that come up as Spam Likely. We have used Uhaul many times, but this experience was huge disappointment. John
John VJamie and her team were very friendly and accommodating. I loved the aesthetics of the waiting area and the cleanliness. I really wish that they had the drive up units. They did everything right for me even when your competitors skewed me over on the unit accessibility. I will definitely use this location again. Gratitude.
CAMEL JNothing, even when I had an issue it was resolved promptly and given the attention it needed. EVERY person I text and talked to was helpful and friendly. The only suggestion I can make is for delivery process of pods… I was not called to be told when they would be delivered for unloading, which was frustrating to try and coordinate with a Moving Company to unload the pods. I even called multiple times to try and get a time and was never contacted until 30 minutes before they were being delivered. This was the only disappointment during the whole process. Everything else was ideal from the pricing to the U pods to the staff that helped me when I needed it. It was almost flawless except for for the pod delivery.
april dThe agent was very nice and respectful
MALCOLM TJamie was very helpful and was a delight to be around.
Cami CGet more help. The employee was working alone and the place was packed. We had to wait a very long time to get the uhaul, and wait to return it. The lone employee was so kind, patient and professional. He needs a raise.
MARY CJamie at this location was awesome to work with
ROBERT WThe van was really dirty on the outside and not cleaned in the inside cargo area. The lack of cleanliness maybe due to the weather conditions in the area.
BRENDA L very good people and good location
MOHAMED ENice people worked with me to help me get the job done
Ishmael WJamie Halloran was outstanding and very helpful.Jamie’s customer service skills is top tier and U-Haul is lucky to have such an employee
DERRIK AMrs Jamie has a beautiful personality just Love her
LISA E | First ImpressionsJamie is so helpful and accommodating
RICHARD TJamie and Keith were amazing help! I love seeing employees who actually care about their job and doing it right!
GARY TThe manager runs a very clean and professional establishment.
JAMES T | First ImpressionsGreat service
ARELI TWasn’t given a receipt - now charged 2x for a larger amount than signed for
ERIK BJamie was incredibly helpful and provided the perfect storage solution for me.
Scott G | First ImpressionsThe agent at pickup was extremely helpful ad very professional and courteous. Return was easy. My overall experience as outstanding.
Rick HGreat place to rent a Uhaul & Upods. Awesome service! Especially, Jamie is awesome! She helped me through the process and as the weather was bad she made arrangements to pick my Upod items from inside the storage area.I highly recommend this store.
SATHESHKUMAR KJamie is a kind and compassionate GM. There was a corporate mistake in the reservation scheduling. With the help of an employee not scheduled there for installations, he and Jamie were able to keep and complete the hitch installation. Thank you.
SHAYNEEN SFast, convenient and available great store.
ROBERT RExcellent customer service. Nice clean van Thank you
JANE SNo, everything is fine at the facility and the manager is awesome.
RONALD Hnothing!!! Jamie is the best. When the Sharonville branch didn't get the trailer I needed, she stepped up and got me my trailer and was just great with everything.
JAMES AKeith L. was extremely helpful and courteous.
JOSEPH H | First ImpressionsJamie was awesome to work with. Very impressed with her customer service
STEPHEN K | Overall ExperienceJamie and staff were great! Very well ran and maintained wish all locations were like them! They are the best def. need more like them.
DARRIAN N | Overall ExperienceJamie was great!
JUSTIN WI love your customer care
ANDREWS Othanks to my guy
DAVID FFast service very friendly
MONICA JJamie and her team are very helpful and efficient. Much better experience than other locations in the area! We highly recommend this location and will rent here again
Stephen VAlthough their hours indicated they should have been open when we returned the trailer, the door was locked and the employee inside did not acknowledge us. We just dropped the trailer in a parking spot and used the app. That’s ok for after hours but when they’re supposed to be open (for another hour or so!), they should assist you.
KIM LKeep up the good work.
ERIC BEverything was just right. The entire was attentive and friendly and knowledgeable.
DONALD WI had a fantastic experience! The staff was incredibly helpful and made the entire booking process smooth and stress-free. The truck was in excellent condition. I highly recommend this location and Jamie is a gem!
Vanessa Bnothing. make sure the agents that helped me get recognized for above and beyond. Extremely friendly and accommodating to everything I needed! thank you!
ERIK KCustomer service was extremely helpful once at the location in Springdale Ohio at 600 Kemper Commons circle. I was very impressed with the young man that helped me. He was kind helpful and got everything together quickly. I even came back and rented a unit because of how professional everybody was. I would definitely choose this location.
KATHLEEN EThe GM, Jamie, was so incredibly helpful and personable.
FINNUR AExcellent job!
EUGENE AJamie the manager and her team did outstanding customer service I highly recommend to rent from their location Sophia
SOPHIA LJaime was wonderful, helpful and kind. Totally would recommend. She was personable, they have everything you could want from supplies, to trucks , trailers, storage at this very clean inviting location.
SWAAHA Wcostumer care
ROLAND TKeith provided the most excellent customer service! I will be using this location again.
DAVESE SEverything was nice
KEVIN TThe manager Jamie did an awesome job of getting me the equipment I needed and helping me when an issue arose. The whole staff was friendly and helpful. Overall a great experience!
DANIEL LKeith was very friendly and helpful
TANYA SI was almost charged 50.00 over what it cost to rent online when I attempted to rent in-store. I left the location, reserved online and saved a considerable amount of money. When returning the vehicle, I was charged for mileage I didn't accrue. I only went 15 - 20 miles - and was charged for going 48 miles over. I had to prove my home was nearby - I only brought boxes from my home to a storage unit with a gas and food stop on-route. The manager said she'd remove the 34.00 up charge for my inconvenience. Hopefully, it comes through. The location is seriously understaffed - check in and check out too longer that I expected. Especially, for doing everything online beforehand. Lastly, I love the indoor storage option, but my unit was far back and I didn't necessarily feel safe. I had someone with me and still felt concerned. I gave it 3 stars only because of the employee who was super helpful and level- headed while navigating all of these inconveniences.
CHAKEYNA MMy daughter had called to get her own reservation and you're one of your employees over the phone gave her all my information that is not right I am really upset with that
SCOTT KJamie was amazing!!! I was having such a rough morning and she brightened up my day. Her energy was contagious. I felt like family! Thank you!
ISRAEL HEverything was perfect! Jamie was friendly and made sure we had everything we needed. She was efficient and her customer service was outstanding.Highly recommend!
AMY HThe truck I was issued seemed to be in good order on pickup, but ended up finding out that the battery was not well maintained. After unloading at my storage location, I was going to go back for a second load. This when I went to start the truck and there absolutely no power to the vehicle at all. Aftrr trying to troubleshoot this issue, I contacted Road Service via the Uhaul App and was told there would be someone there in 20 to 30 minutes. After about 30 minutes I received a text that the service was completed, but no one had ever showed up. I resent the problem and was told that service would be there in 10 to 20 minutes. This time, service did arrive in about 15 minutes. It seems the service tech did come by the first time, but misread the truck number from his vehicle and just left. Checking the truck, he found that the battery terminals were all corroded and the cables were not even secured to the battery. This apparently caused a complete disengagement from the battery and left the truck with no power. The repair took about 20 minutes to get the truck started. Overall, from start to finish, I ended up losing about 2 hours from my day of being able to move. Not upset with the.staff at Uhaul on this as they were polite and helpful, just upset that the precheck/servicing of the vehicle was not very complete prior to renting and caused this issue. Just glad that in was a local move and not long distance and happened is some remote area.
Charles RVery friendly staff. Very helpful with drop off location and helped to unhook trailer in a good spot.
Joe RWhen i booked it online it said I was gonna pay 99 cent a mile and I was charged $1.19 a mile instead. Still haven't heard back
JILLIAN LYes
CHEIKH TJamie is a rockstar. She went above and beyond and helped me walk me through everything. I’m glad that I came and talk to her about my storage solutions. She was very nice very understanding. I am so glad I came back to this location for my storage needs working with Jamie was super easy.
Jieun C | First ImpressionsService can be a little bit faster in stead of a long wait the store needs at least one more person to help with customers
DAVID NAnthony was very helpful and quick in getting us our equipment. He also told us about options for storage. Jamie was also helpful the day before when we came in to ask a few questions. We'll definitely be back.
KENDRA SMark your lanes so they are more clear. Took me a minute to see the letters painted on the ground.
RUSSELL MI was very impressed with the people who delivered the pod and picked up the pod both in Bellevue, KY and Capitola, CA. They were so efficient. I also had good experiences talking with the local office in both locations.
Sharon BThe tow dolly was not ready at this location for my pickup time but Jamie H. made up for the delay. She was very courteous, well spoken, explained everything clearly. Her concern was that the equipment was in working order and safe for the customer. She had a great attitude. Thank you Jamie
JOSEPH Hthe service was excellent and the team worked well together
JOHN KMake sure the vehicle has is on full. My pet peeve is a rental vehicle that is on some level other than full. It’s about impossible to re-hit that exact value. I know you charged whoever didn’t return it on full something so fill it up. Take pride in your job.
RAYMOND BI would like to thank Jamie and her extraordinary team !!! They were very attentive and helpful to all our needs . This team and store from everyone that worked 11/6 to 11/9 all need praises . Thank you for all that you have done for my family in this difficult time .
TANGYNIA TGreat customer service and no wait!
KEITH MBest experience ever!!
TORRANCE J | Overall ExperienceEveryone that was a part of my moving & storage process affiliated with U-Haul were nothing short of AMAZING Everything was done smoothly and efficiently, with little to no stress on me.
DENORA S | First ImpressionsJamie helped me a lot. She walked me to my unit and went over the coding procedure. I was handed my paperwork and all set. Jamie made my experience very welcoming and i was really motivated. The unit is close to my house. I like the space, very well lit and secure. In very happy to have the pleasure of meeting Jamie and my needs for storage has been met. Yes I'll recommend 600 Kemper Commons U haul and Jamie to any future renter.
DONALD J | First ImpressionsThe staff was very helpful and professional especially Jamie Hallloran. I can’t say enough about how she helped me and made my visit pleasant and memorable. Thank you Jamie for serving me in excellence!!!
sandra b | First ImpressionsJamie was awesome & very helpful
STEPHEN K | First ImpressionsI had a nice new gentleman help me with my storage unit but even though he did do everything right we still had to get the manager to help us with the debit card and everything was great he did a great job with the paperwork and hopefully he was able to remember what he needed to do for the transaction to go through once the manager stepped in but I just hope he was able to do it all on his own he did a wonderful job very nice guy.
Angela B | First ImpressionsI just would like to say Jamie Halloray was excellent, she gave great customer service. Sweet and kind and went out of her way to help and assist me.
KENYAH W | First ImpressionsThe process to rent was fairly smooth. I was assigned a unit but when I went to it there was a lock on the door already. I called customer service but because the store was closed he was not able to contact anyone but reassigned me to another unit without issue.
ANJANITA M | First Impressions