Customer Reviews for U-Haul Moving & Storage of Springfield

Rating:

5.0

Having my reservation changed to this location and to a later time added an additional challenge to my moving day, but everyone here was very helpful.

Rating:

5.0

Agent at the site was very polite and helpful.

Rating:

5.0

Great experience wonderful staff clean property

Rating:

1.0

I used a 15 foot for 16 Miles. I stopped and put 2.5 gallons in it to be nice and they still somehow charged me for 10 dollars in gas. Such a fucking scam. Explain to me how I used 4 gallons of gas in 16 mile trip?

Rating:

5.0

You guys did great! Gave correct directions on what to do. Easy communication, treated us with dignity and respect! Thank you for this experience!

Rating:

3.0

I originally sought to rent from a different (closer to me) location, and the reservation was changed to this location. I'm unsure why-as the exact same truck existed at the place I originally wanted to rent from....for me it was about an hour longer today in terms of travel.

Rating:

4.0

Clerk did not verify size of my truck. Therefore, trailer was undersized. Very surprised that police did not pull me over. Please note that I initially visited and reserved my rental in Northampton,MA. Overall, clerk was less than customer friendly.

Rating:

5.0

The company was very accommodating and collaborative, and I truly appreciate their assistance. The staff and team were excellent. I will undoubtedly recommend their services to others in my community. U-Haul demonstrates a strong commitment to serving the community.

Rating:

5.0

All the employees were friendly and helpful. I will be using this location again because of the great customer service.

Rating:

5.0

Joshua R is an excellent and knowledgeable worker

Rating:

5.0

Overall, great experience.

Rating:

5.0

The employee at this location was great I was very happy with The Manager and the work they was great!

Rating:

5.0

The staff that handle me was amazing

Rating:

5.0

The staff was very accommodating and helpful on such short notice on a truck rental and storage rental. Thank you all again. God bless.

Rating:

5.0

I have been using U-Haul of Springfield, 914 Boston Road for the past 3 years, for moving my daughter back and forth from home to college in Springfield, with no issues. On Saturday, 17MAY25, I went to pickup a 6x12 trailer for a one-way to move my daughter one last time home, 100 miles away. Connected the trailer and no lights, and it was the last trailer. Charles Reyes and his team did what was needed to get me on my way. I cannot say enough good things about Charles and his team. If you need to rent moving equipment, go see Charles and his team in Springfield.

Rating:

1.0

I have never rented from this company so they get a bad rewiews.

Rating:

5.0

The staff was great very polite and answer our questions very well ty very much I will go back if I need to

Rating:

5.0

Nice and good service! mi

Rating:

3.0

It was a much longer wait than I was anticipating from my scheduling call.

Rating:

4.0

The Staff were very helpful and upgraded us when our original truck wasn’t available. Also very friendly and were able to answer all our questions

Rating:

5.0

KEEP UP THE GOOD WORK!

Rating:

5.0

All of the other rental companies offer more miles sk there are no suprise charges at fhe end of fhe rental. I will never rent from U Haul again.

Rating:

5.0

Joshua Reyes was great. He was thorough in explaining everything and was very personable. First time at this location and was very impressed.

Rating:

4.0

Overall it was fine and I understand that sometimes things don't work and you don't know until it happens. However, the roof was leaking in at least 2 different areas and several of my boxes were wet and some had small pools of water on them. We haven't had a chance to open all boxes to really assess possible damage. We had planned on storing items in those boxes for months until our next move. We will not be using a uhaul truck for that move. However we may use the unloading help I find on your website, but not a truck. I was very disappointed in seeing water inside the truck. It was raining all day during our move. The man at the return counter was very nice and apologetic which gave me some comfort and realizing there's nothing he could have done but he handled it very well. He gave me a number to call but I haven't had time.

Rating:

5.0

Perfect

Rating:

5.0

Great service

Rating:

5.0

You can put air fresheners in the older trucks

Rating:

1.0

Literal thieves, was charged almost $400 for a box truck and wasn’t even given the right equipment I asked for. NEVER using them again!

Rating:

5.0

Everything went great.

Rating:

4.0

Took a VERY long time to install my trailer hitch (6 hours) but Charles and his staff were very kind and friendly and they did a fantastic job. Looks great!!

Rating:

3.0

Physically inspect the vehicle with the customer. There are many reasons I would never refer or rent from Uhaul again.

Rating:

5.0

I would rent a storage from U-Haul again most convenient tons of locations. Friendly staff: Keisha and Charles very accommodating.

Rating:

5.0

Your overnight drop off is crazy!! Had to retry for about an hour!! Site was off. Seems to be a scam just to get 20 bucks. Yes did finally got it done. My daughter showed up& got it done for me. Thank you

Rating:

5.0

very friendly great customer service

Rating:

5.0

They were great there. I would definitely use again.

Rating:

5.0

Nothing yesterdays experience was fast and easy and the were very kind and very helpful

Rating:

5.0

Eduardo was extremely helpful in every aspect of the rental. This man deserves a raise!

Rating:

5.0

Nothing, everything is good. You have a wonderful team.

Rating:

5.0

Adam was thorough, attentive and knowledgeable. I have used that UHaul facility many times for local use and will continue to do so.

Rating:

3.0

Was charged for insurance I didn’t ask for

Rating:

5.0

Easy pick up and drop off!

Rating:

5.0

You need nothing. Good customer service, and very good team.

Rating:

5.0

Great customer service

Rating:

5.0

Adam had 100% customer service,explained everything and was very Helpful!!!!

Rating:

5.0

Great customer service

Rating:

5.0

everything was very good, and here comes the except!!! the prices were a bit much!!!$190. for essentially a 6-7 hour rental is a bit much!!! cut milage cost in half, and I'd gladly use u-haul again

Rating:

5.0

Excellent service from every employee I encountered. Love this location. It is my go-to for my uhaul needs.

Rating:

5.0

Elyahsa and a gentleman whose name I forgot (so sorry!) really helped me out when my car wouldn’t work with the trailer lights and helped me change over to a box truck rental instead. Thank you!

Rating:

4.0

Not at pick up location asked for

Rating:

4.0

Be sure to refill!

Rating:

5.0

Everyone we worked with was absolutely awesome and well trained. The only thing that was missed was telling us we need to refill the gas to where it was when we borrowed the truck, but we went to a nearby gas station and got it done. Besides that, everything was great. Thanks!

Rating:

5.0

Everything was great friendly store manager and workers .

Rating:

5.0

Price no good

Rating:

5.0

extremely satisfied, easy and practical.

Rating:

5.0

Thanks for being helpful 👍 😊

Rating:

5.0

Incredibly kind very nice people very informative

Rating:

5.0

Thank you for keeping my belongings safe and secure.

Rating:

5.0

They really helped me out above and beyond any of my expectations. Thanks so much to the Springfield MA Boston rd U-Haul!!

Rating:

3.0

All experience well just storage to small

Rating:

4.0

I enjoyed face to face interaction anytime I came to the facility. Very pleasant and friendly associates!

Rating:

1.0

Half of my belongs got ruined due to water damage in my unit.

Rating:

4.0

Management should always be polite to customers and I found that some of them are not polite. Thank you

Rating:

5.0

Front desk was friendly and helpful in answering my questions and getting me set up with the rental. The only critique I have is the cleanliness of certain portions of the storage area. Specifically the storage unit doors and outdoor lights having grime and cobwebs over them. It makes it seem like the facility is not well kept. However this is one of the nicer locations I’ve done business with and do appreciate to e positive customer service provided.

Rating:

5.0

From picking up Truck, tow dolly and ending at equipment return and storage everything ran smoothly at every location. Made our moving out of state so much easier.

Rating:

5.0

Very helpful. They adjusted my unit size and location (drive up) when I showed up with more stuff than the unit I reserved could hold. Nice staff.

Rating:

5.0

Very friendly staff especially Skyla..she’s always smiling and in a great mood. Only thing I’d change is the temperature inside the storage building unless you’d like to store meat or perishables in your unit. Otherwise a great overall experience

Rating:

1.0

I have rats in my storage unit which is 0426. I had to throw away a lot of things. And 49 4 and 492 I had bugs all over the place it's the worst place I ever ever in my life rented will never ever do it again not there

Rating:

5.0

Thank you for your convenience to accommodate my convenience

Rating:

5.0

Great customer service

Rating:

5.0

The person that helped me was amazing she needs a raise I thank God for her

Rating:

5.0

This staff has been helpful most times I come there

Rating:

4.0

I thought the representative Brent was very helpful and pleasant.

Rating:

5.0

Would recommend you guys and would rent a storage from you guys again excellent service helpful employees

Rating:

5.0

Staff were extremely pleasant and did their best to keep my experience as easy and stress free as possible even though some of the computer systems were down. We will only need this storage unit a few weeks for our move, but would be happy to continue dealing with them if our situation requires it.

Rating:

3.0

it wasnt climate controlled like you advertised

Rating:

5.0

Great workers there

Rating:

2.0

The staff is very friendly, but there are too few staff to meet the needs, so the wait time was always way too long to be convenient. It is not appropriate to have a twenty plus minute wait time every visit and the electronic access to the building with the cards often malfunctioned, so we were denied access. This was very inconvenient! The place was super clean and the people were great but over burdened with understqffing and poor technology to top it off.

Rating:

5.0

The staff was easy going and helpful. storage was clean and accessible. Thank you again.

Rating:

5.0

I WILL MISS ALL THE STAFF MEMBERS THAT I'VE SEEN FOR THE PASSED 2 1/2URS, WHEN I WOULD COME IN TO MAKE A PAYMENT. THANKS FOR PROTECTING MY BELONGINGS, WHICH IS MY LIFE'S POSSESSION. GOD BLESS YOU ALL! TAKE CARE.

Rating:

5.0

Very polite very friendly very nice clean work site

Rating:

5.0

Nickolas Isaiah and Kesha were very helpful in my moving situation! They are the best. Definitely coming back

Rating:

5.0

Fairly easy and quick rental process

Rating:

4.0

This caused Ira Nelson died . That's my dad I don't need it I can't afford it.

Rating:

5.0

Quickly attended staff very helpful

Rating:

3.0

Mouse issues

Rating:

5.0

The attention and the courteousness that I received was overwhelming I couldn't have been treated better and I thank you so much my experience was on Boston road I would recommend anytime

Rating:

5.0

Great team at this uhual.very helpful.

Rating:

5.0

⭐️⭐️⭐️⭐️⭐️

Rating:

3.0

Great place

Rating:

5.0

Excelente and Good atender thank you very much 💪

Rating:

3.0

For the price I’m not sure how worth it, it really was. But it was clean and easy to load everything up and out.

Rating:

1.0

Please call. I arrived 2 min late after calling to inform in big e traffic. I had to beg and cry. I finally got the help but it was a terrible experience I didn’t have a room I thought was reserved

Rating:

5.0

Excellent experience with staff

Rating:

5.0

I am going through a lot right now and I found myself venting to one of your staff he was very kind and considerate asked me if I need medical attention and everything I apologize for venting was very helpful and they were all kind and I received my storage

Rating:

3.0

Notice bugs and the hallway and mouse trap in the unit

Rating:

5.0

Great customer service

Rating:

5.0

Highly informative, humble, approachable, and made me feel comfortable.

Rating:

5.0

Will have to cancel. Change of plans.

Rating:

5.0

Derell is amazing

Rating:

5.0

Very good customer service

Rating:

5.0

Yo siempre que me voy a mudar cuento con ustedes son los permite excelente muchas gracias

Rating:

3.0

Your stuff will be secure from people. Location is convenient. Beware… with inside/outside storage. The place definitely has rats. The rats will poop in and all over everything. Make sure to wrap every single and have nothing opened for rats to jump in.

Rating:

5.0

Working with Brent was always a pleasure, I would say he went above and beyond during the three years I was there. The staff was always pleasant to deal with and helpful. Would definitely use U-haul Boston road again if needed. A huge thank you, and would definitely recommend this store. I was there three years and my stuff came out in the same condition it was stored in. No smell, no damage.

Rating:

3.0

No lighting INSIDE unit so I couldn't see well when I would search for things I had to bring stuff on on narrow walkway to search through my things and roofing inside unit was horrible no access to a bathroom near storage units only in office area which had limited hours.

Rating:

5.0

Thank you to Luz and all the other employees that work there

Rating:

5.0

Nice customer service agents, very polite, answered all of my questions, very helpful.

Rating:

5.0

Easy quick and the staff was super helpful. They all worked well together and made everything happen very quickly.

Rating:

5.0

My belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility. Thank you for your services

Rating:

4.0

Nicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.

Rating:

5.0

Staff is fantastic very friendly an always answered all my questions

Rating:

5.0

Brent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@

Rating:

4.0

At a time when I really needed help you all was there and I truly mean that thank you

Rating:

1.0

I am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.

Rating:

5.0

Guy at the counter is a rock star of customer service. 2nd encounter. He is the real deal

Rating:

5.0

I was very happy with the service they provided for me.

Rating:

5.0

Great service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.

Rating:

5.0

GRACIAS MUY AMABLES

Rating:

5.0

Excelente 👌

Rating:

4.0

Luz was great

Rating:

3.0

When I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...

Rating:

5.0

Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentals

Rating:

5.0

Friendly staff good service

Rating:

5.0

Brent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.

Rating:

5.0

The manager goes above and beyond to fix problems and help

Rating:

5.0

Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm Hamel

Rating:

5.0

There was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day long

Rating:

5.0

Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.

Rating:

5.0

The whole process went smoothly and the staff was helpful and professional. Thank you!

Rating:

5.0

Very professional, courtesy, and considerate staff...keep it up guys...

Rating:

5.0

Everyone I spoke to was so helpful and polite something that is rare thank you very much

Rating:

5.0

Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.

Rating:

3.0

I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.

Rating:

3.0

manager is friendly and willing to help.

Rating:

1.0

AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and “free month of storage with truck rental” was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!

Rating:

5.0

We couldn’t have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend

Rating:

5.0

If I had to rent a storage room again I would go to U-Haul.

Rating:

5.0

Overall great experience!!

Rating:

5.0

The young man that intended me he was very polite and courteous well-mannered and very helpful 😊

Rating:

5.0

Good customer service.

Rating:

5.0

Brent was amazing ...great customer service ... great communication skills and very helpful

Rating:

4.0

good review for everyone very helpful

Rating:

5.0

If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievance

Rating:

5.0

It should be open at least 2 hours later.

Rating:

5.0

my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks

Rating:

5.0

Brent and Kecia were GREAT! and the rest of the staff too.

Rating:

5.0

Every body has always been very nice and helpful to me can’t complain

Rating:

5.0

Great service great storage keep up the good work..Boston road Springfield MA.

Rating:

5.0

Amazing customer service

Rating:

3.0

The monthly rate was too high.

Rating:

2.0

very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.

Rating:

5.0

Need to exterminate in the summer but other than that it was great.

Rating:

5.0

Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier

Rating:

5.0

Manager Brent and employees were always helpful and friendly!

Rating:

5.0

My needs were met quickly and efficiently!

Rating:

5.0

Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store

Rating:

5.0

The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!

Rating:

5.0

Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.

Rating:

5.0

The manager was great and forward towards my concern and questions happy birthday

Rating:

5.0

They were very helpful and thank you.

Rating:

5.0

They were very helpful thats all I have to say I will recommend to any one else. Thank you

Rating:

5.0

Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.

Rating:

5.0

This experience was 100 times better than the last time i went here.

Rating:

5.0

It seems that you are force to buy a lock.

Rating:

5.0

The cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!

Rating:

5.0

Helpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.

Rating:

5.0

I was very happy with your spfd location.

Rating:

5.0

Good services

Rating:

5.0

Murphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!

Rating:

5.0

My daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.

Rating:

5.0

Yesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a ‘hello.’

Rating:

5.0

nice place rent a truck or storage ECT there the people that work there are nice also

Rating:

5.0

I have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!

Rating:

1.0

Need to fix back door Don't feel welcome Need value customers Need to build a good customers relationships

Rating:

4.0

I had a pleasant experience during my recent move.

Rating:

2.0

Better customer service

Rating:

2.0

Better customer6 service