Customer Reviews for U-Haul Moving & Storage of Springfield

5,139 reviews

914 Boston Rd   Springfield, MA 01119
(Directly across from Napa Auto Parts)

(413) 783-0973

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(413) 783-0973

914 Boston Rd
Springfield, MA 01119
(Directly across from Napa Auto Parts)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Juan Torres was excellent!

juan F. 
Rating:
5.0

Rep was pleasant and very courteous

judy S. 
Rating:
3.0

For the price I’m not sure how worth it, it really was. But it was clean and easy to load everything up and out.

Chelsea D.  |  Overall Experience 
Rating:
5.0

Great customer service. Everyone was knowledgeable and pleasant.

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

lydia N. 
Rating:
5.0

Customer did not leave a comment.

Ernestina B. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Friendly professional people at this location

Antonio M. 
Rating:
3.0

Customer did not leave a comment.

Chris W.  |  Overall Experience 
Rating:
1.0

Please call. I arrived 2 min late after calling to inform in big e traffic. I had to beg and cry. I finally got the help but it was a terrible experience I didn’t have a room I thought was reserved

Theresa J.  |  Online Move In 
Rating:
5.0

The price. It was too much. I feel like I was charged as if they were loading and unloading the truck.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

enedia V. 
Rating:
4.0

Customer did not leave a comment.

Amos A. 
Rating:
5.0

Customer did not leave a comment.

Hayder A. 
Rating:
4.0

Reimburse money on rentals that use less time than expected!

Zaid W. 
Rating:
5.0

Excellent customer service however there was a clanking loud noise when driving. Possibly from a wooden bumper in the behind the cab in the truck. Otherwise 100%

dennis S. 
Rating:
5.0

Only place I come to and your always there.

STEPHEN Y. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

lUKE B. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Nick was great. Explained everything and was friendly and helpful. He is one reason I would go back or recommend a friend.

Diane G. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Having dealt first with Palmer mass dealer who refused to talk with us we went to Brookfield. They were great. They took our order and found what we needed in Springfield. Brookfield and Springfield were most professional and great.

John G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Marlene S. 
Rating:
5.0

Gud perfect thank you .God bless you..

Jorge M. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

Customer did not leave a comment.

Mallory M. 
Rating:
5.0

The staff was very nice.

Michael D. 
Rating:
5.0

Nothing to improve.

Gerald E. 
Rating:
5.0

Excellent

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Onell A. 
Rating:
5.0

Great service, again.

Michael L. 
Rating:
2.0

Customer did not leave a comment.

Rajesh P. 
Rating:
5.0

Customer did not leave a comment.

johani M. 
Rating:
4.0

Customer did not leave a comment.

Brenda V. 
Rating:
5.0

Customer did not leave a comment.

Cameron S. 
Rating:
2.0

Customer did not leave a comment.

David G. 
Rating:
3.0

Customer did not leave a comment.

Chris W.  |  First Impressions 
Rating:
5.0

Everything is OK

ROBERTO L. 
Rating:
5.0

Everyone there was helpful and kind!

Kelli M. 
Rating:
5.0

Spfld Ma Boston Rd. OUTSTANDING from check in to claenliness!!!! 5 State!!!

paul D. 
Rating:
5.0

Excellent experience with staff

alexander d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Short and to the point. And on my way fast.👍

Ezequiel Torres T. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
2.0

Instead of talking to each other wait on your customers please. How can not see people standing rolling their eyes.

Martin G. 
Rating:
4.0

Customer did not leave a comment.

Ana R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gladys P. 
Rating:
5.0

Customer did not leave a comment.

Joan D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARK M. 
Rating:
4.0

Customer did not leave a comment.

DanielJ D. 
Rating:
5.0

Customer did not leave a comment.

Nilda C. 
Rating:
5.0

We had a little problem at first , but we received a call and they fixed the problem right away. Great customer service ! Thank you

Jordan N. 
Rating:
5.0

All good

LOANNY G. 
Rating:
5.0

Customer did not leave a comment.

Dalton G. 
Rating:
5.0

Customer did not leave a comment.

Darren P. 
Rating:
5.0

Great experience. Truck was ready when it was promised. Service rep was polite, knowledgeable and efficient.

Joe F. 
Rating:
5.0

Good customer service, clean location, vehicle was clean but the truck I rented had major issues. The brakes were grinding and squealing, had a lot of knocking noises coming from the suspension and I didn't fully feel safe and thought it was going to break down on me but thankfully it made it back to the store location

Eduardo G. 
Rating:
5.0

Customer did not leave a comment.

Jaroslaw L. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

I was a manager for uhaul some 23 yrs ago. When you had a customer inside the store my policy was you helped that customer even if you were closing. That didn't happen, I was told that I could return your equipment online. I tried fro about 20 mons to use your check in service online with luck. I went to the store the following morning, I got there at 645am and was told the truck wS already checked in and I was charged 20 dollars. I will say this the gentleman that was there did refund me my 20 dollars. I was not impressed by the 2 people running the facility from the previous night. They were not very customer oriented.

Vincent A. 
Rating:
4.0

One of the storage units had insulation that was missing in the roof, so we chose a different unit. The staff were very accommodating and helpful.

Susan D. 
Rating:
2.0

Customer did not leave a comment.

MAria R. 
Rating:
5.0

Customer did not leave a comment.

Nilda C. 
Rating:
3.0

I was returning the truck and there are LARGE SIGNS stating "for Returns during normal business hours STAY in the Vehicle"... so I did.. for 5 minutes... and finally 2 employees came out of the office and walked over and said "Is everything okay"... not in a "hey, can we help you" but in a "hey, why are you sitting in the cab" kind of way. They then just walked past the truck without giving me any sort of direction, asking for the keys, or inquiring about what they could do to help. Eventually they did come around to get the key and got me checked out.. but it was a weird experience and one of the 2 employees literally NEVER said anything to me or made eye contact.. he just walked around the truck witiout saying anything, gathered the dolly and moving pads, and went into the storage area basically as if i wasn't there. Very odd interaction and does not make me interested in using uHaul again.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Meghann H. 
Rating:
5.0

Everything was fine.

ZULMA R. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
2.0

Employees need more training; not clean inside office

RICHARD B. 
Rating:
5.0

Excellent customer service

DONNALEE S. 
Rating:
5.0

Nothing less

Edward R. 
Rating:
5.0

Customer did not leave a comment.

justin M. 
Rating:
5.0

The guy that sold me the service was incredible. He went above and beyond to make sure I can use the equipment safely. He was very resourceful in a difficult situation.

Elvis S. 
Rating:
5.0

Great customer service. And the hitch pro. Is the best

Juan T. 
Rating:
5.0

Customer did not leave a comment.

patricia P. 
Rating:
5.0

For some reason there was a discrepancy with the gas tank reading. But the process is very thorough, so that the error was corrected efficiently and I was in my way with a corrected contract within minutes. I highly recommend using this UHAUL location as the staff are exceptional, the truck of good quality, and the overall experience was great.

Scott S. 
Rating:
5.0

Outstanding customer service!!! Very impressive!

Eric K. 
Rating:
5.0

Staff was very friendly and professional

Ronald S. 
Rating:
5.0

I am going through a lot right now and I found myself venting to one of your staff he was very kind and considerate asked me if I need medical attention and everything I apologize for venting was very helpful and they were all kind and I received my storage

amber k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAHMARA C.  |  Overall Experience 
Rating:
5.0

The staff was friendly and attentive.

Joseph C. 
Rating:
2.0

Customer service and best observation of the vehicle.

Rowell T. 
Rating:
4.0

Very professional and courteous assistance.

Donald G. 
Rating:
5.0

Excellent experience!

Henry F. 
Rating:
5.0

Overall, a flawless experience! Thank you very much

WESTCOTT C. 
Rating:
5.0

Very professional and helpful

Samuel O. 
Rating:
3.0

Customer did not leave a comment.

Aaron F.  |  First Impressions 
Rating:
5.0

My first truck had some issues so I switched the vehicle. The owner did her best, found another vehicle and I was on my way shortly after! I always come to this location.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
3.0

Get me a trailer to a location closer to me! There are 3-4 locations much closer to me than Springfield Mass!

Brian R. 
Rating:
5.0

The most helpful staff who take the we time to think of every detail with a smile

DEBORAH G. 
Rating:
1.0

I rented a pickup truck and drove 38 miles total. They over charged my credit card by $50. When I questioned, they said I drove over 100 miles, according to their "system" and I had to pay it. I then showed them the photographs I took of the odometer before and after driving it, totaling only 38 miles. No apologies, no explanations from them. Was simply told the overcharge would be reversed in 2-3 days. They also wrote in the contract that the tank was 1/2 full, while it was only 1/4 full. I had to spend extra money filling it to 1/2 full so i would not be charged. I don't think these are mistakes by their "system" and I question how many customers they try to do this to.

chris B. 
Rating:
5.0

Everything was fine the only thing is that there's a rodent problem other than that nothing else the U-Haul employees are very nice and very polite 😊

MILDRED R. 
Rating:
5.0

Everything went very well.. It always does... And for what I needed the truck for it was so cost efficient as opposed to other options out there...

THERESA F. 
Rating:
5.0

Customer did not leave a comment.

ESTHER M. 
Rating:
5.0

Costumer services was excellent and friendly

Marisol D. 
Rating:
5.0

Customer did not leave a comment.

Blake S. 
Rating:
1.0

There was a gentleman who claimed to be the manager that called me and harrased me the day the the truck was due because it was not returned yet back yet. He called my phone multiple times in a row and was very rude. If the calls are recorded, you guys should look into it.

Luis G. 
Rating:
4.0

Issues with truck we rented. Kept getting stuck on the emergency break and would not start properly at times. Other than that, truck was clean and got the job done. I'm just glad the employees didn't charge my card for unnecessary charges like they did last time I rented from u-haul. I'm always cautious now when renting from u-haul. Always use cash so they can't screw you over like they did me.

Kelli B. 
Rating:
5.0

Customer did not leave a comment.

DIANA O. 
Rating:
5.0

Customer did not leave a comment.

Rhay P. 
Rating:
5.0

Nothing,it was clean and fine keep it up

SADIK T. 
Rating:
5.0

The young man was extremely helpful and professional!!

Tara W. 
Rating:
3.0

Notice bugs and the hallway and mouse trap in the unit

Isabelle J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Isabelle J. 
Rating:
5.0

very friendly customer service

Swacey T. 
Rating:
5.0

Customer did not leave a comment.

karen m.  |  Overall Experience 
Rating:
5.0

Great customer service

Paulett W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike C.  |  First Impressions 
Rating:
5.0

Highly informative, humble, approachable, and made me feel comfortable.

Pedro R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paulett W.  |  Overall Experience 
Rating:
5.0

Will have to cancel. Change of plans.

Paulett W.  |  First Impressions 
Rating:
5.0

Derell is amazing

Julius W.  |  First Impressions 
Rating:
5.0

Very good customer service

MIGUEL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA D.  |  First Impressions 
Rating:
5.0

Yo siempre que me voy a mudar cuento con ustedes son los permite excelente muchas gracias

MARISOL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilfredo F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P.  |  Overall Experience 
Rating:
3.0

Your stuff will be secure from people. Location is convenient. Beware… with inside/outside storage. The place definitely has rats. The rats will poop in and all over everything. Make sure to wrap every single and have nothing opened for rats to jump in.

TrudyAnn E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYLVAN H.  |  Overall Experience 
Rating:
5.0

Working with Brent was always a pleasure, I would say he went above and beyond during the three years I was there. The staff was always pleasant to deal with and helpful. Would definitely use U-haul Boston road again if needed. A huge thank you, and would definitely recommend this store. I was there three years and my stuff came out in the same condition it was stored in. No smell, no damage.

Linda F.  |  Overall Experience 
Rating:
3.0

No lighting INSIDE unit so I couldn't see well when I would search for things I had to bring stuff on on narrow walkway to search through my things and roofing inside unit was horrible no access to a bathroom near storage units only in office area which had limited hours.

GLORIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meiling R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lukesha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert b.  |  Overall Experience 
Rating:
5.0

Thank you to Luz and all the other employees that work there

alberto p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chelsea D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANE J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHANNA D.  |  Overall Experience 
Rating:
5.0

Nice customer service agents, very polite, answered all of my questions, very helpful.

Edith S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELENA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

celine r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G.  |  First Impressions 
Rating:
5.0

Easy quick and the staff was super helpful. They all worked well together and made everything happen very quickly.

Kyle Q.  |  First Impressions 
Rating:
5.0

My belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility. Thank you for your services

anthony e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAVISTDEE R.  |  Overall Experience 
Rating:
4.0

Nicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.

Mauirce P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pedro C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynne K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

olivia c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRANDON L.  |  First Impressions 
Rating:
5.0

Staff is fantastic very friendly an always answered all my questions

DEVIN H.  |  Overall Experience 
Rating:
5.0

Brent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@

HANNAH N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LASHANDA L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney A.  |  Overall Experience 
Rating:
4.0

At a time when I really needed help you all was there and I truly mean that thank you

Gaile A.  |  Overall Experience 
Rating:
1.0

I am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.

Stephanie C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MILDRED R.  |  First Impressions 
Rating:
5.0

Guy at the counter is a rock star of customer service. 2nd encounter. He is the real deal

Eric P.  |  First Impressions 
Rating:
5.0

I was very happy with the service they provided for me.

Anthony S.  |  First Impressions 
Rating:
5.0

Great service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.

nancy b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Moniqua J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELISABET R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sasu E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guillermo Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT W.  |  Overall Experience 
Rating:
5.0

GRACIAS MUY AMABLES

lucey m.  |  Overall Experience 
Rating:
5.0

Excelente 👌

RHAIXA C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Vanessa A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleishka S.  |  Overall Experience 
Rating:
4.0

Luz was great

Catherine S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lashanda l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

june s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chrislena h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana M.  |  First Impressions 
Rating:
3.0

When I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...

ALBERT W.  |  First Impressions 
Rating:
5.0

Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentals

NORMAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rickford F.  |  Overall Experience 
Rating:
5.0

Friendly staff good service

hector o.  |  Overall Experience 
Rating:
5.0

Brent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.

Michael C.  |  Overall Experience 
Rating:
5.0

The manager goes above and beyond to fix problems and help

OCTAVIA J.  |  Overall Experience 
Rating:
5.0

Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm Hamel

NORMAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joselyn S.  |  First Impressions 
Rating:
5.0

There was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day long

Wanda Z.  |  First Impressions 
Rating:
5.0

Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.

Shelia M.  |  Overall Experience 
Rating:
5.0

The whole process went smoothly and the staff was helpful and professional. Thank you!

Elizabeth T.  |  First Impressions 
Rating:
5.0

Very professional, courtesy, and considerate staff...keep it up guys...

RAWLE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry s.  |  First Impressions 
Rating:
5.0

Everyone I spoke to was so helpful and polite something that is rare thank you very much

Gaile A.  |  First Impressions 
Rating:
5.0

Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.

Lucy V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karli H.  |  First Impressions 
Rating:
3.0

I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.

Wanda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff C.  |  First Impressions 
Rating:
3.0

manager is friendly and willing to help.

OCTAVIA J.  |  First Impressions 
Rating:
1.0

AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and “free month of storage with truck rental” was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!

Halley P.  |  First Impressions 
Rating: