Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager goes above and beyond to fix problems and help
Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm Hamel
Overall, the staff was very helpful and understanding to my situation. I am very pleased with this Company located on Boston Road. Staff and Management offer the best Customer Service and should be recognized for their essential work and expertise. Thank you everyone for a superb job!! Best Regards, Satisfied Customer
Amazing customer service. Manager Bret is super helpful and pro customers help me save some money and purchase what I really needed. Every was very a knowledgeable and service was fast. Definitely recommend.
It would have been nice to have a vehicle with a USB port to allow gps on my phone without draining the battery. Just a suggestion
Good Price...For The 24hrs
None
The U Haul office offered gloves for sale but they were bulky. Recommend gripper gloves so it is easier to handle boxes. The U Box anchors are all at the same height. Recommend making higher and lower anchor points to make it easier for the contents to stay still.
Hello there, I would advise you please check the seat belt of the driver's side of the truck I rented. The seat belt doesn't click and holds well. I had to in some instances hold the seat belt with my hand. This is very dangerous and can lead to deadly injury because that seat belt can't hold anyone back.
Keep up the good work!
There was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day long
Better customer service
They held my credit card for the rental of the van I needed to move a few items, returned the vehicle and paid cash for everything, they never removed the hold on my card my money was tied up for days!
The 15 ft. Box truck I rented only had 1/4 tank of fuel in it which was an inconvenience. As it turned out I did not have to stop twice to refuel thankfully but it was close. I did not appreciate the previous U-Haul customer being charged for not refilling or the truck not refueled by uhall employees, and the expectation that " the next customer" will refuel it. When I rent a truck I expect adequate fuel in it without having to worry about refueling it before I even use it. Hopefully this was just an isolated mistake.
It was a little confusing to figure out where to leave the truck for after hours drop off.
The truck I used was from 2005. The truck's wheel alignment was extremely off. The brakes also were less than optimal. Lastly, the key got stuck in the ignition so it was hard to turn it on and off. The associate who set me up with the rental didn't seem to explain very much about operating the truck.
Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.
The whole process went smoothly and the staff was helpful and professional. Thank you!
Staff was friendly and helpful. Made the experience easy and seamless.
It was good
Inside windshield was dirty. Tires were mismatched and rear ones did not have a lot of thread.
Get the app to work. It wants my phone number, but it says that is in use. Yeah, by me. It's my number. It won't let me rent via mobile because of that.
Satisfied,,,,
Vehicle transport should have snow removed so the tie down straps are not wet and frozen with ice in a way that the customer does not have to melt the ice and customize the strap for it to fit on its groove for safety tie downs.
Very professional, courtesy, and considerate staff...keep it up guys...
There was some brown dirt/filth on the console and the windows were very dirty and hard to see through at night. When reported at the end that it needs to be cleaned, you want to charge me for that? No. Clean your stuff.
Improve your App. Its barely functional.
Truck had no cab or cargo lights. Was somewhat inconvenient
The individuals at the Boston Road location in Springfield were extremely helpful and pleasant to speak with. It was quick and easy and great customer service.
The Friendly staff at this location got me in and out quickly. I am ver satisfied with my experience. Thanks
Great customer service at the pickup location. Although the check software was slow customer service was efficient and friendly. Please support your employees with faster internet connection.
The cab of the U-Haul truck had a strong odor when we picked it up, but everything else was great.
Truck was never cleaned. Windshield was thick with dirt on the inside. Truck was not inspected. No fuel. Major brake failure light on
Three truck smelled of cigarettes and was dirty needs to be cleaned...especially the windshield..
It was a great customer experience from checkout to return. The employees were very professional.
My experience with this location was perfect, from the greeting and professionalism these are model employees. I will return and recommend this location. Thank You.
Stop overcharging me. I hate UHaul. I've used UHaul twice in the past 6 months and both times I've been over charged by $100+. Stay away unless you want your money taken
N/A everything was quick, clean, and easy.
friendly and courteous staff. Clear instructions about process which was appreciated.
Brent Lang, his assistant made the rental process smooth for me.
I had a great experience with U-Haul they really work with me and I appreciate everything they did just keep doing what you're doing with your services
I was told that my rental was in Westfield MA. And when I went to pick it up it was transfered to Boston Rd Springfield MA which is in the complete opposite direction of where I live. Which was an inconvenience to me drive 9 miles west to drive 16 miles east to obtain my rental
The staff was very pleasant and very helpful
Brakes on the truck we're going bad, steering wheel was missing a piece, the seat cushion on the driver's side had a piece or metal coming out causing me to rip my jeans. Fix these issues so that the vehicles are better maintained.
very friendly and helpful. Better than the way we were treated in Chicopee on Memorial Dr.. Two reservations for a rv cargo trailer were missed because they could not get the trailer from a broken down truck of a client. When we needed to "waste money" on a quick disconnect light harness (because we ended up not using it because we had to use a truck) they couldn't be bothered to find out who might have one out side a 50 mile radius. I found one in Hartford 3/4 of an hour away at the Hartford Capital street U-Haul. So to deal with the Boston Road crew was a pleasure. They took real good care of us.
Everyone I spoke to was so helpful and polite something that is rare thank you very much
Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.
Your good.
It was outside, but the attendant wasn't wearing a mask and of course we had to get within 6 feet to hand off keys and inspect truck. I had a mask, but I worry about the staff working with the public without a mask.
I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.
manager is friendly and willing to help.
AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and “free month of storage with truck rental” was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!
We couldn’t have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend
If I had to rent a storage room again I would go to U-Haul.
Overall great experience!!
The young man that intended me he was very polite and courteous well-mannered and very helpful 😊
Good customer service.
Brent was amazing ...great customer service ... great communication skills and very helpful
good review for everyone very helpful
If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievance
It should be open at least 2 hours later.
my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks
Brent and Kecia were GREAT! and the rest of the staff too.
Every body has always been very nice and helpful to me can’t complain
Great service great storage keep up the good work..Boston road Springfield MA.
Amazing customer service
The monthly rate was too high.
very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.
Need to exterminate in the summer but other than that it was great.
Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier
Manager Brent and employees were always helpful and friendly!
My needs were met quickly and efficiently!
Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store
The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!
Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.
The manager was great and forward towards my concern and questions happy birthday
They were very helpful and thank you.
They were very helpful thats all I have to say I will recommend to any one else. Thank you
Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.
This experience was 100 times better than the last time i went here.
It seems that you are force to buy a lock.
The cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!
Helpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.
I was very happy with your spfd location.
Good services
Murphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!
My daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.
Yesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a ‘hello.’
nice place rent a truck or storage ECT there the people that work there are nice also
I have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!
Need to fix back door Don't feel welcome Need value customers Need to build a good customers relationships
I had a pleasant experience during my recent move.
Better customer service
Better customer6 service
Thank you. Great service and people
