KENNETH m. on 9/25/2016
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keep up the great service! The truck ran great.
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Jeremy B. on 9/25/2016
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No issues at all aside from an unsecured dolley, which caused a bit of concern initially when driving.
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Adolfo S. on 9/23/2016
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All good
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David C. on 9/19/2016
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Customer service was lacking. Was the only customer in the office w/ 2 workers and waited about 10 minutes to be acknowledged.
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william b. on 9/19/2016
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Live in CT. Had to drive to MA for use of a car trailer. Once I got to the location they were unable to process my order due to a new person. Spent almost an hour in the office before being able to leave. Manager was nice, that was the only plus. Everyone else was rude, made no eye contact, and allowed us to stand there without saying a word. I use your service all the time, and will never go back to this location.
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Carlos C. on 9/18/2016
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My customer experience from start to finish was horrible. It began with the rep at the store misinforming me with his quote. I asked him about the conditions of the truck and if the truck was safe to drive over 30 miles and he said that the truck was one of their better ones. We'll...I had issues with the 17 foot truck swerving side to side. It needed an alignment and it was obvious. When I called the store to tell them this; I spoke with the 3 different people and one hung up on me. It doesn't stop here; when I returned the truck. Johnny Bruno the manager told me that it is common for a truck to swerve side to side out lanes when it has weight on it. His explanation didn't make sense to me at all and I asked him if this was a Uhaul policy to tell customers this. I asked him for something in the contract that states what Johnny just explained. He said no. After I began to tell him this didn't make sense and told him to give me a receipt for my charges. He refused to do this. Probably because I called him out on his poor explanation of a truck swerving side to side when there is weight on it. I wish I can say that it ended here but it didn't. Johnny kicked me out of the store and pressed the panic alarm for the Police to come. The Police sided with me and told Johnny that this wasn't a panic alarm/robbery issue and he shouldn't have pressed it for a simple customer complaint such as mine. I'd like to speak to a District manager about this.
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linda l. on 9/18/2016
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Michael was very professional.
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steven k. on 9/17/2016
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Great customer appreciation Great staff
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DARREL C. on 9/11/2016
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I think your, guys on Boston rd did a great job and. I rent from u haul several times a month. The only problem I have is your west spfld store install a trailer hinge in which the wires for light was hooked up wrong, the 2014 gmc Savannah has wiring plug in under the bumper, taping wire in side van is causing the bugs to blow the dealer has that, I called the westspfld store and the person at on Friday the manager as not return my calls back. My phone 4133884331, thank you Darrell Collins
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charles c. on 9/2/2016
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Give out surprise monthly. This people love.
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Gerald S. on 8/29/2016
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Overwhelmed with customers. Did not have appliance dolly that I reserved. Not very happy.
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Richard H. on 8/29/2016
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Great experience
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Natalie W. on 8/27/2016
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The staff wasn't friendly and one of the woman hinted hat she was going to steal from a costumer.
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Donald C. on 8/27/2016
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A quick and easy experience. Clean location and excellent employees.
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Lorraine C. on 8/26/2016
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Better customer service, maintenance your equipment my truck would not go in reverse
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gail l. on 8/23/2016
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Nothing great group of guys and gals...
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John C. on 8/23/2016
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Great service.
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james r. on 8/23/2016
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Fantastic service. Johnny Bruno -- Manager -- is outstanding.
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richard s. on 8/14/2016
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great service only thing that took away from it was if Saturdays are your busiest days then maybe you should have more then just 2 people there . representatives were great but they were slammed . if I were them I would have quit my job I'm glad I don't work there
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KENNETH W. on 8/14/2016
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ive gone here through out the week and have seen the assistant manager jonny there everytime great employee great service very helpful . I show up on Saturday line almost to the door angry customers in front and in back of me and jonny and coworkers are tryng to do the best they can to get through the line . jonny apologized to everyone of the customers and let them know unfortainetly they were short staffed. when I finally got to the counter I asked the representative where the manager was and they said we don't know... that's unexceptable . jonny looked tired but was a trooper. I gave him my business card and let him know if he wants to work for a company that actually gives a crap about there employees to give me a call. I don't want an apology from this company I don't need reimbursement . the representatives that were there were great.
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Andrew D. on 8/13/2016
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I picked the truck and was told by the associate that blankets were in the truck for me to use and I would be charged when I return. When I got home and after the movers showed up, we discovered that there was no blankets. I called the store only to be told they had none. I spent 1.5hr trying to find a store with blankets. I had to pay the movers for that time and the delay resulted in other delays in my day. I am amazed that UHAUL would rent a truck (the largest size) without a single blanket.
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Jack C. on 8/13/2016
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This is the third time I've rented from this location. All three were Saturday morning rentals, and all three times I found the location short staffed in the mornings. I ended up waiting about an hour each time before I was able to get on the road. Does not makes sense given I always reserve in advance.
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Jon W. on 8/13/2016
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Over 20 minute wait just to talk to anyone. The trailer was filthy with grease all along top rails and debris all over the floor of the trailer. There was no offer to sweep out the trailer. The trailer was overpriced for the condition the trailer was in not to mention the poor customer service provided.
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Dwight R. on 8/11/2016
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great helpful people
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Micheal O. on 8/9/2016
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Everyone did their job but wasn't a very friendly place.
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