Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I really appreciate the guys they try the best to help me with my situation. That’s why I always go to this location cause they usually find a way to help you. Thank you so much for your service.
Angel H
Rating:
4.0
Customer did not leave a comment.
KYLE B
Rating:
5.0
Very professional and kind. Everything went very smoothly.
KYLE R
Rating:
4.0
Exterior of van had apparently not been washed. Streaks of dust and dirt. Otherwise very good experience.
Simon B
Rating:
4.0
Very professional, helpful and friendly all went great
ANTHONY F
Rating:
5.0
All is well, but it was a lot of work going up the stairs at my age, M. V. 😁
Miguel V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDWIN S
Rating:
5.0
Customer did not leave a comment.
michelle l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH G
Rating:
5.0
Customer did not leave a comment.
ANTHONY B
Rating:
4.0
Customer did not leave a comment.
KATHLEEN G
Rating:
4.0
Customer did not leave a comment.
WILFREDO C
Rating:
5.0
just with the returning process if you drop off your rental ,after hours you have to use a app should be drop off and put key in box .thats it.
RONALD D
Rating:
5.0
Customer did not leave a comment.
Kyaw T
Rating:
5.0
Customer did not leave a comment.
Luis M
Rating:
5.0
Customer did not leave a comment.
JESSICA S
Rating:
5.0
Drop off was easy and friendly.
MI K
Rating:
5.0
This was the best UHaul experience I have had - the staff was remarkably helpful and polite. Keep up the good work!!
Gary W
Rating:
5.0
Customer did not leave a comment.
CAMRON W
Rating:
5.0
Customer did not leave a comment.
ANTONI L
Rating:
5.0
Uy eficiente y profesional el personal
ELIZABETH M
Rating:
4.0
Customer did not leave a comment.
TIMOTHY M
Rating:
5.0
Customer did not leave a comment.
JERRY L
Rating:
5.0
I don’t see where you need improvement. The service was excellent. I had no issues with the truck, the customer service was kind the service tech made everything nice and easy to understand. It was like 123. I had plenty of time to do what I need to do and return the truck in a timely fashion!
MICHAEL V
Rating:
5.0
Only issue is that our brake and signal lights in the back did not work! We did not know this until half way into our trip - our daughter was driving behind us and noticed once we were on the highway.
SCOT M
Rating:
5.0
Great help from the staff.
JEFFREY C
Rating:
5.0
Customer did not leave a comment.
MARIA C
Rating:
5.0
All employees where pleasant
RICHARD J
Rating:
1.0
Customer did not leave a comment.
SUELEN C
Rating:
3.0
Air Conditioning did NOT work properly and we were driving approx 300 miles each way when temperatures exceeded 95 degrees. Windows were not cleaned properly. There was an overspray of something on the windows and mirrors. Made it very difficult to see with the bright sun. The visor on the drivers side wouldn’t stay put properly when you moved it to keep the sun out. Truck made strange noises at times. It’s a 2016 model that should have been RETIRED!!
Frances C
Rating:
5.0
Lo down gas prices
HIPOLITO A
Rating:
2.0
I was overcharged and was never informed of the extra charges on my final bill. I had the vehicle for only an hour with 25 miles of usage and was quoted $33.25 but was charged $78.00. I used it for only one item which was an office desk (small) and returned it back just as clean but was charged a 25.00 cleaning fee. Very sneaky and misleading the extra charges that showed up my bill. I will never use UHaul again.
Javier Figueroa
Date of use 8/10/2025
JAVIER F
Rating:
5.0
Customer did not leave a comment.
ORRIN K
Rating:
4.0
Customer did not leave a comment.
RENEE S
Rating:
5.0
Customer did not leave a comment.
ADRIA O
Rating:
5.0
No complaints here. I made the reservation online so when I got to the counter the experience was pretty quick. Staff was pleasant (Adam). Store seemed well stocked with products if you needed them. Overall was a great experience.
JASEN R
Rating:
3.0
My rental was cancelled when I arrived. I fortunately was still able to rent a truck.
LAUREN W
Rating:
5.0
The owner was very respectful, I was stuck in a jam and needed a truck asap for two hours and he made sure that happened.
JASON B
Rating:
1.0
Train your associates to know that the customer comes first. When having difficulty withe the app diring a van return at the Boston Rd springfield ma location I attempted to get help from the counter associates who were still there after hours. I was told to leave. Therefore I am not coming back without a written apology. I will be going elsewhere for my rentals.
Sam M
Rating:
5.0
The Boston Road team are the best kind friendly and professional
CHARLIE H
Rating:
5.0
Customer did not leave a comment.
IRIS P
Rating:
4.0
Customer did not leave a comment.
GABRIELLE D
Rating:
5.0
Customer did not leave a comment.
LUZ O
Rating:
5.0
Everything worked when good
FRANK G
Rating:
5.0
Customer did not leave a comment.
GRZEGORZ N
Rating:
2.0
please improve billing , rented a small truck for 3 hours and paid $77.00 for that short period of time. out .
cost was higher than I normally have paid in the past.
PAUL B
Rating:
5.0
Charles and the crew always treat us very well !!!
LEO F
Rating:
5.0
Air conditioner did not work.
RANDOLPH E
Rating:
3.0
The staff in the office needs to answer the phone when people call. I had the worst time trying to reach someone in the office and I still haven’t been able to. They were hanging up the phone after it rang once and my calls were disconnected. They never answer the phone.
FELICIA C
Rating:
5.0
Customer did not leave a comment.
ORRIN K
Rating:
5.0
Customer did not leave a comment.
ALLAN E
Rating:
5.0
Customer did not leave a comment.
RAFAEL O
Rating:
5.0
Very nice young man that is knowledgeable and concerned
TIMOTHY B
Rating:
5.0
Excellent
EDGAR L
Rating:
2.0
They added a fuel charge $9.00 to my bill when I returned the truck with slightly more fuel than when I picked it up. Had to waste time filling a dispute to get a refund for this.
JUAN D
Rating:
4.0
Customer did not leave a comment.
MICHAEL K
Rating:
5.0
Customer did not leave a comment.
KIARA D
Rating:
5.0
Customer did not leave a comment.
NANCY D
Rating:
5.0
Customer did not leave a comment.
IVELISSE M
Rating:
5.0
Adam and Keaha are very knowledgeable about their trucks and equipment. Owner went above and beyond to fix my flat tire before the trip. I would definitely recommend this location to all of my friends for future U-Haul reservations.
PANG L
Rating:
5.0
Only if you can do a door to door service. LOL!!!!
Just because I had to use the public transportation to pick up and afterwards returning the rental truck back home during a very stormy day and the other day was the snowy day. Otherwise, thank you for everything.
WANDA A
Rating:
4.0
Customer did not leave a comment.
LORRAINE D
Rating:
5.0
Customer did not leave a comment.
raymond f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TYNISA E
Rating:
5.0
Customer did not leave a comment.
JAMES D
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
5.0
Customer did not leave a comment.
lalita h
Rating:
5.0
All of the staff members were very positive and helpful. I saw each of them working together to help solve problems and provide good customer service. Each of the staff members showed personal interest in each customer. A line was formed by the time I arrived. Three male staff were onsite: Two are named Charles and the other name I don’t have, but all were a great representation of what good looks like. Kudos to all three.
JEAN J
Rating:
5.0
The entire team was great particularly the manager that check me in. I needed a truck last minute and they step up and take care of my need.
ROODY J
Rating:
1.0
Customer did not leave a comment.
NEREIDA R
Rating:
5.0
Customer did not leave a comment.
EMMANUEL S
Rating:
5.0
Customer did not leave a comment.
CLAYTON E
Rating:
4.0
the truck had small issues mostly noted before I left. you should have a place to email photos of vehicle before leaving.
CARLETON B
Rating:
1.0
Firstly, a supervisor should inspect the truck and bring it to the front. We were handed a key and said look for the numbers on the ground. There aren’t numbers there’s letters and our truck had the letter a guess what it was an H not a after looking for it for 15 minutes, then the cab reeked of marijuana And the cupholders were sticky. The mileage on the sheet did not match the mileage on the truck so again, I was delayed leaving they were plenty of people standing around doing nothing. Why wasn’t anyone making sure the stuff was clean and ready? Very disappointed in the entire experience do not recommend.
MAUREEN M
Rating:
5.0
Customer did not leave a comment.
DAVID H
Rating:
5.0
Adam and his coworker were extremely helpful and friendly. They saved the sale…the UHaul corporate scheduling manager I spoke to on the phone on 7/5 regarding my truck rental was horrible, told me “UHaul could go out of business tomorrow and nobody would have a truck” when I asked how far I might have to drive to pick up my rental. He had told me they can’t guarantee there will be a truck near me, and he was being quite rude and sarcastic, telling me “Alaska” when I asked what the furthest distance would be that I’d need to go to pick up my truck (I live in MA). Again, Adam and the crew at the Springfield MA location were GREAT!
Kathleen R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIMOTHY B
Rating:
5.0
Customer did not leave a comment.
MELANIE P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAUL L
Rating:
5.0
Having my reservation changed to this location and to a later time added an additional challenge to my moving day, but everyone here was very helpful.
SHAUNA M
Rating:
5.0
Agent at the site was very polite and helpful.
ERIC S
Rating:
5.0
Great experience wonderful staff clean property
Kelly R
|
Overall Experience
Rating:
1.0
I used a 15 foot for 16 Miles. I stopped and put 2.5 gallons in it to be nice and they still somehow charged me for 10 dollars in gas. Such a fucking scam. Explain to me how I used 4 gallons of gas in 16 mile trip?
SCOTT B
Rating:
4.0
Customer did not leave a comment.
JOHN C
Rating:
5.0
You guys did great! Gave correct directions on what to do. Easy communication, treated us with dignity and respect! Thank you for this experience!
JOSE R
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER B
Rating:
3.0
I originally sought to rent from a different (closer to me) location, and the reservation was changed to this location. I'm unsure why-as the exact same truck existed at the place I originally wanted to rent from....for me it was about an hour longer today in terms of travel.
BRUCE D
Rating:
4.0
Clerk did not verify size of my truck. Therefore, trailer was undersized. Very surprised that police did not pull me over.
Please note that I initially visited and reserved my rental in Northampton,MA. Overall, clerk was less than customer friendly.
PAUL P
Rating:
5.0
The company was very accommodating and collaborative, and I truly appreciate their assistance. The staff and team were excellent. I will undoubtedly recommend their services to others in my community. U-Haul demonstrates a strong commitment to serving the community.
Jean S
|
Overall Experience
Rating:
5.0
All the employees were friendly and helpful. I will be using this location again because of the great customer service.
FRANCESCO R
Rating:
5.0
Customer did not leave a comment.
MARIANA C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL A
Rating:
4.0
Customer did not leave a comment.
ANTON M
Rating:
5.0
Joshua R is an excellent and knowledgeable worker
Jose L
Rating:
5.0
Overall, great experience.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
MARIA G
Rating:
5.0
The employee at this location was great I was very happy with The Manager and the work they was great!
lalita h
Rating:
5.0
The staff that handle me was amazing
Alberta W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
RICHARD E
Rating:
4.0
Customer did not leave a comment.
MARIA R
Rating:
5.0
The staff was very accommodating and helpful on such short notice on a truck rental and storage rental. Thank you all again. God bless.
Kelvin T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DAKENLEY D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keishla t
Rating:
5.0
I have been using U-Haul of Springfield, 914 Boston Road for the past 3 years, for moving my daughter back and forth from home to college in Springfield, with no issues. On Saturday, 17MAY25, I went to pickup a 6x12 trailer for a one-way to move my daughter one last time home, 100 miles away. Connected the trailer and no lights, and it was the last trailer. Charles Reyes and his team did what was needed to get me on my way. I cannot say enough good things about Charles and his team. If you need to rent moving equipment, go see Charles and his team in Springfield.
MARK P
Rating:
1.0
I have never rented from this company so they get a bad rewiews.
Lucy O
Rating:
5.0
Customer did not leave a comment.
JAMES P
Rating:
5.0
The staff was great very polite and answer our questions very well ty very much I will go back if I need to
Patricia M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Galina A
|
First Impressions
Rating:
5.0
I would rent a storage from U-Haul again most convenient tons of locations. Friendly staff: Keisha and Charles very accommodating.
Tomisha C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Derrick g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sanders D
|
Overall Experience
Rating:
5.0
Thanks for being helpful 👍 😊
Patricia B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keilyn A
|
Overall Experience
Rating:
5.0
Incredibly kind very nice people very informative
Pamelar J
|
First Impressions
Rating:
5.0
Thank you for keeping my belongings safe and secure.
Tomeka L
|
Overall Experience
Rating:
5.0
They really helped me out above and beyond any of my expectations. Thanks so much to the Springfield MA Boston rd U-Haul!!
scott k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAYTAINA T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ronnie E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luis R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole O
|
Overall Experience
Rating:
3.0
All experience well just storage to small
Trevor J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jim S
|
Overall Experience
Rating:
4.0
I enjoyed face to face interaction anytime I came to the facility. Very pleasant and friendly associates!
celeste o
|
Overall Experience
Rating:
1.0
Half of my belongs got ruined due to water damage in my unit.
Antonio O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
evelyn g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jose c
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ivan O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vanessa V
|
Overall Experience
Rating:
4.0
Management should always be polite to customers and I found that some of them are not polite. Thank you
LARRY B
|
Overall Experience
Rating:
5.0
Front desk was friendly and helpful in answering my questions and getting me set up with the rental. The only critique I have is the cleanliness of certain portions of the storage area. Specifically the storage unit doors and outdoor lights having grime and cobwebs over them. It makes it seem like the facility is not well kept. However this is one of the nicer locations I’ve done business with and do appreciate to e positive customer service provided.
Joey O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dametrius S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emmanuel R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Hao-Chen H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
evelyn g
|
First Impressions
Rating:
5.0
From picking up Truck, tow dolly and ending at equipment return and storage everything ran smoothly at every location. Made our moving out of state so much easier.
AMY R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lukesha M
|
Online Move In
Rating:
5.0
Very helpful. They adjusted my unit size and location (drive up) when I showed up with more stuff than the unit I reserved could hold. Nice staff.
Luke K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Candy R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBRA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
La D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keely C
|
Overall Experience
Rating:
5.0
Very friendly staff especially Skyla..she’s always smiling and in a great mood.
Only thing I’d change is the temperature inside the storage building unless you’d like to store meat or perishables in your unit. Otherwise a great overall experience
Jason M
|
Overall Experience
Rating:
1.0
I have rats in my storage unit which is 0426. I had to throw away a lot of things. And 49 4 and 492 I had bugs all over the place it's the worst place I ever ever in my life rented will never ever do it again not there
Vivian L
|
Overall Experience
Rating:
5.0
Thank you for your convenience to accommodate my convenience
Gloria S
|
First Impressions
Rating:
5.0
Great customer service
Sandra J
|
First Impressions
Rating:
5.0
The person that helped me was amazing she needs a raise I thank God for her
ROBERT B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAYLEE D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delia P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan A
|
Overall Experience
Rating:
5.0
This staff has been helpful most times I come there
THERESA R
|
Overall Experience
Rating:
4.0
I thought the representative Brent was very helpful and pleasant.
Robin Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jada W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tammy l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline s
|
Overall Experience
Rating:
5.0
Would recommend you guys and would rent a storage from you guys again excellent service helpful employees
alida c
|
Overall Experience
Rating:
5.0
Staff were extremely pleasant and did their best to keep my experience as easy and stress free as possible even though some of the computer systems were down. We will only need this storage unit a few weeks for our move, but would be happy to continue dealing with them if our situation requires it.
Christoher F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THERESA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
milady n
|
First Impressions
Rating:
3.0
it wasnt climate controlled like you advertised
John H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Renee C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shauna B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELE M
|
First Impressions
Rating:
5.0
Great workers there
BRYANA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jetziel F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
SETH V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DEBRA G
|
First Impressions
Rating:
2.0
The staff is very friendly, but there are too few staff to meet the needs, so the wait time was always way too long to be convenient. It is not appropriate to have a twenty plus minute wait time every visit and the electronic access to the building with the cards often malfunctioned, so we were denied access. This was very inconvenient! The place was super clean and the people were great but over burdened with understqffing and poor technology to top it off.
sharron b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan A
|
Overall Experience
Rating:
5.0
The staff was easy going and helpful. storage was clean and accessible. Thank you again.
Pedro R
|
Overall Experience
Rating:
5.0
I WILL MISS ALL THE STAFF MEMBERS THAT I'VE SEEN FOR THE PASSED 2 1/2URS, WHEN I WOULD COME IN TO MAKE A PAYMENT. THANKS FOR PROTECTING MY BELONGINGS, WHICH IS MY LIFE'S POSSESSION. GOD BLESS YOU ALL! TAKE CARE.
Susan W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Celines R
|
First Impressions
Rating:
5.0
Very polite very friendly very nice clean work site
Moises M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Leigh G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danayia C
|
Overall Experience
Rating:
5.0
Nickolas Isaiah and Kesha were very helpful in my moving situation! They are the best. Definitely coming back
lakesha r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosita V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barraud b
|
Overall Experience
Rating:
5.0
Fairly easy and quick rental process
Mayling M
|
Overall Experience
Rating:
4.0
This caused Ira Nelson died . That's my dad I don't need it I can't afford it.
imogene J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nancy b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
maria r
|
First Impressions
Rating:
5.0
Quickly attended staff very helpful
Mayling M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julius W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Griselle R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John C
|
Overall Experience
Rating:
3.0
Mouse issues
Melissa W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAIMIN P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kirk R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dwayne M
|
Overall Experience
Rating:
5.0
The attention and the courteousness that I received was overwhelming I couldn't have been treated better and I thank you so much my experience was on Boston road I would recommend anytime
Gaile A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAIME C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paulett W
|
Overall Experience
Rating:
5.0
Great team at this uhual.very helpful.
charles c
|
First Impressions
Rating:
5.0
⭐️⭐️⭐️⭐️⭐️
Iris D
|
First Impressions
Rating:
3.0
Great place
Michael M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alex S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Magaly L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANNA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheilymar P
|
First Impressions
Rating:
5.0
Excelente and Good atender thank you very much 💪
Luz R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Magaly L
|
First Impressions
Rating:
3.0
For the price I’m not sure how worth it, it really was. But it was clean and easy to load everything up and out.
Chelsea D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chris W
|
Overall Experience
Rating:
1.0
Please call. I arrived 2 min late after calling to inform in big e traffic. I had to beg and cry. I finally got the help but it was a terrible experience I didn’t have a room I thought was reserved
Theresa J
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Chris W
|
First Impressions
Rating:
5.0
Excellent experience with staff
alexander d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ana R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joan D
|
First Impressions
Rating:
5.0
I am going through a lot right now and I found myself venting to one of your staff he was very kind and considerate asked me if I need medical attention and everything I apologize for venting was very helpful and they were all kind and I received my storage
amber k
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAHMARA C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Aaron F
|
First Impressions
Rating:
3.0
Notice bugs and the hallway and mouse trap in the unit
Isabelle J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
karen m
|
Overall Experience
Rating:
5.0
Great customer service
Paulett W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike C
|
First Impressions
Rating:
5.0
Highly informative, humble, approachable, and made me feel comfortable.
Pedro R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paulett W
|
Overall Experience
Rating:
5.0
Will have to cancel. Change of plans.
Paulett W
|
First Impressions
Rating:
5.0
Derell is amazing
Julius W
|
First Impressions
Rating:
5.0
Very good customer service
MIGUEL G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLOS P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIA D
|
First Impressions
Rating:
5.0
Yo siempre que me voy a mudar cuento con ustedes son los permite excelente muchas gracias
MARISOL D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wilfredo F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER P
|
Overall Experience
Rating:
3.0
Your stuff will be secure from people. Location is convenient. Beware… with inside/outside storage. The place definitely has rats. The rats will poop in and all over everything. Make sure to wrap every single and have nothing opened for rats to jump in.
TrudyAnn E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SYLVAN H
|
Overall Experience
Rating:
5.0
Working with Brent was always a pleasure, I would say he went above and beyond during the three years I was there. The staff was always pleasant to deal with and helpful. Would definitely use U-haul Boston road again if needed. A huge thank you, and would definitely recommend this store. I was there three years and my stuff came out in the same condition it was stored in. No smell, no damage.
Linda F
|
Overall Experience
Rating:
3.0
No lighting INSIDE unit so I couldn't see well when I would search for things I had to bring stuff on on narrow walkway to search through my things and roofing inside unit was horrible no access to a bathroom near storage units only in office area which had limited hours.
GLORIA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Meiling R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lukesha M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert b
|
Overall Experience
Rating:
5.0
Thank you to Luz and all the other employees that work there
alberto p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chelsea D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DIANE J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHANNA D
|
Overall Experience
Rating:
5.0
Nice customer service agents, very polite, answered all of my questions, very helpful.
Edith S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ELENA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
celine r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MIGUEL G
|
First Impressions
Rating:
5.0
Easy quick and the staff was super helpful. They all worked well together and made everything happen very quickly.
Kyle Q
|
First Impressions
Rating:
5.0
My belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility.
Thank you for your services
anthony e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAVISTDEE R
|
Overall Experience
Rating:
4.0
Nicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.
Mauirce P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pedro C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynne K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
olivia c
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BRANDON L
|
First Impressions
Rating:
5.0
Staff is fantastic very friendly an always answered all my questions
DEVIN H
|
Overall Experience
Rating:
5.0
Brent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better!
Your organization is lucky to have him!@
HANNAH N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LASHANDA L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Courtney A
|
Overall Experience
Rating:
4.0
At a time when I really needed help you all was there and I truly mean that thank you
Gaile A
|
Overall Experience
Rating:
1.0
I am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.
Stephanie C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MILDRED R
|
First Impressions
Rating:
5.0
Guy at the counter is a rock star of customer service. 2nd encounter. He is the real deal
Eric P
|
First Impressions
Rating:
5.0
I was very happy with the service they provided for me.
Anthony S
|
First Impressions
Rating:
5.0
Great service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.
nancy b
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Moniqua J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELISABET R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sasu E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Guillermo Q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALBERT W
|
Overall Experience
Rating:
5.0
GRACIAS MUY AMABLES
lucey m
|
Overall Experience
Rating:
5.0
Excelente 👌
RHAIXA C
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Vanessa A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aleishka S
|
Overall Experience
Rating:
4.0
Luz was great
Catherine S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lashanda l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
june s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chrislena h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ana M
|
First Impressions
Rating:
3.0
When I made the reservation they set 1st month free ,,
When I got there they say they don't do that anymore...
ALBERT W
|
First Impressions
Rating:
5.0
Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentals
NORMAN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rickford F
|
Overall Experience
Rating:
5.0
Friendly staff good service
hector o
|
Overall Experience
Rating:
5.0
Brent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.
Michael C
|
Overall Experience
Rating:
5.0
The manager goes above and beyond to fix problems and help
OCTAVIA J
|
Overall Experience
Rating:
5.0
Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent.
Norm Hamel
NORMAN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joselyn S
|
First Impressions
Rating:
5.0
There was a girl who help
Me a lot Luz Ortiz she is a great person I will recommend her all day long
Wanda Z
|
First Impressions
Rating:
5.0
Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.
Shelia M
|
Overall Experience
Rating:
5.0
The whole process went smoothly and the staff was helpful and professional. Thank you!
ELIZABETH T
|
First Impressions
Rating:
5.0
Very professional, courtesy, and considerate staff...keep it up guys...
RAWLE J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jerry s
|
First Impressions
Rating:
5.0
Everyone I spoke to was so helpful and polite something that is rare thank you very much
Gaile A
|
First Impressions
Rating:
5.0
Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.
Lucy V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
wanda f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karli H
|
First Impressions
Rating:
3.0
I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.
Wanda A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darlene G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff C
|
First Impressions
Rating:
3.0
manager is friendly and willing to help.
OCTAVIA J
|
First Impressions
Rating:
1.0
AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and “free month of storage with truck rental” was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!
Halley P
|
First Impressions
Rating:
5.0
We couldn’t have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend
TIANA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Natalie E
|
Overall Experience
Rating:
5.0
If I had to rent a storage room again I would go to U-Haul.
joyce h
|
Overall Experience
Rating:
5.0
Overall great experience!!
Christine H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lourdes C
|
Overall Experience
Rating:
5.0
The young man that intended me he was very polite and courteous well-mannered and very helpful 😊
Mildred R
|
First Impressions
Rating:
5.0
Good customer service.
Tykie G
|
Overall Experience
Rating:
5.0
Brent was amazing ...great customer service ... great communication skills and very helpful
Felicia G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lorimar m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wanda A
|
First Impressions
Rating:
4.0
good review for everyone very helpful
Nancy A
|
Overall Experience
Rating:
5.0
If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger
went above and beyond to satisfy a grievance
clarke h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John H
|
Online Move In
Rating:
5.0
It should be open at least 2 hours later.
BEVERLEY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICKI C
|
Overall Experience
Rating:
5.0
my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks
Rhoda H
|
Overall Experience
Rating:
5.0
Brent and Kecia were GREAT!
and the rest of the staff too.
David S
|
Overall Experience
Rating:
5.0
Every body has always been very nice and helpful to me can’t complain
Victor A
|
First Impressions
Rating:
5.0
Great service great storage keep up the good work..Boston road Springfield MA.
Sandra J
|
Overall Experience
Rating:
5.0
Amazing customer service
Dorothy T
|
Overall Experience
Rating:
3.0
The monthly rate was too high.
Robert W
|
Overall Experience
Rating:
2.0
very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.
Laura M
|
First Impressions
Rating:
5.0
Need to exterminate in the summer but other than that it was great.
CIARA R
|
Overall Experience
Rating:
5.0
Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier
Luz M
|
Overall Experience
Rating:
5.0
Manager Brent and employees were always helpful and friendly!
Cheryl P
|
Overall Experience
Rating:
5.0
My needs were met quickly and efficiently!
Cheryl P
|
First Impressions
Rating:
5.0
Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store
Curtis J
|
First Impressions
Rating:
5.0
The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!
Shelia M
|
First Impressions
Rating:
5.0
Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.
Mark R
|
First Impressions
Rating:
5.0
The manager was great and forward towards my concern and questions happy birthday
Nancy A
|
First Impressions
Rating:
5.0
They were very helpful and thank you.
Lisa B
|
Overall Experience
Rating:
5.0
They were very helpful thats all I have to say I will recommend to any one else. Thank you
Lisa B
|
First Impressions
Rating:
5.0
Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.
Theresa S
|
First Impressions
Rating:
5.0
This experience was 100 times better than the last time i went here.
april m
|
Overall Experience
Rating:
5.0
It seems that you are force to buy a lock.
rafael I
|
Overall Experience
Rating:
5.0
The cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!
Jane C
|
Overall Experience
Rating:
5.0
Helpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.
jose z
|
Overall Experience
Rating:
5.0
I was very happy with your spfd location.
Mary S
|
Overall Experience
Rating:
5.0
Good services
tenisha t
|
First Impressions
Rating:
5.0
Murphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!
Dave W
|
Overall Experience
Rating:
5.0
My daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.
LISA O
|
Overall Experience
Rating:
5.0
Yesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a ‘hello.’
Janine S
|
Overall Experience
Rating:
5.0
nice place rent a truck or storage ECT there the people that work there are nice also
patricia j
|
Overall Experience
Rating:
5.0
I have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!
alfred b
|
Overall Experience
Rating:
1.0
Need to fix back door
Don't feel welcome
Need value customers
Need to build a good customers relationships
Eliseo G
|
Overall Experience
Rating:
4.0
I had a pleasant experience during my recent move.
