Customer Reviews for U-Haul Moving & Storage of Springfield

4400 reviews

914 Boston Rd   Springfield, MA 01119
(Directly across from Napa Auto Parts)

(413) 783-0973

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(413) 783-0973

914 Boston Rd
Springfield, MA 01119
(Directly across from Napa Auto Parts)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ILIA R. 
Rating:
5.0

Always consistent with good service. Very friendly and easy to return truck

Nicole G. 
Rating:
5.0

very friendly and fast

Richard W. 
Rating:
4.0

No complaints at all. I would use this Uhaul again and most likely will soon to finish some moving. The staff was great and the vehicle was as it should be. Zero issues.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

OMAYRA F. 
Rating:
3.0

I had a good experience

Angela C. 
Rating:
5.0

Everything was great except the interior of the pickup truck smell like cigarettes and my hands smells like it.

MARTIN H. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

KEANAHA W. 
Rating:
5.0

Customer did not leave a comment.

Enid V. 
Rating:
3.0

When I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...

ALBERT W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

They were excelent real pleasant and very kind and helpful I'm grateful.

Abraham T. 
Rating:
5.0

Excelent

YERALOSMAR C. 
Rating:
1.0

the 6x12 trailer with the ramp is not noted to be narrow on the ramp. trailer was unusable and i was unable to use it. i called uhaul and was not given any options but to return the trailer to the same location 2 hours away.

ALEKSANDR K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

SIOMARLIS T. 
Rating:
5.0

Customer did not leave a comment.

BETHANY W. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
5.0

Customer did not leave a comment.

Irvin R. 
Rating:
1.0

I did receive my deposit back

lemont S. 
Rating:
3.0

Customer did not leave a comment.

GLADYS M. 
Rating:
5.0

Customer did not leave a comment.

LOURDES N. 
Rating:
3.0

Customer service at the desk is rude and unhelpful.

THERESA P. 
Rating:
5.0

Customer did not leave a comment.

OCTAVIO O. 
Rating:
4.0

Line was over 30 minutes wait to check in. Same line when we returned.

JONATHAN L. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D. 
Rating:
5.0

Customer did not leave a comment.

TOZELL J. 
Rating:
5.0

Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentals

NORMAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rickford F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DORIAN D. 
Rating:
5.0

Customer did not leave a comment.

chriStopher G. 
Rating:
4.0

Customer did not leave a comment.

KAREN V. 
Rating:
5.0

N/A

LINDA F. 
Rating:
4.0

Customer did not leave a comment.

ZIANELYS M. 
Rating:
5.0

Customer friendly, equipment available and if not other options for service at another location available

KEVIN J. 
Rating:
5.0

Customer did not leave a comment.

KAREN E. 
Rating:
3.0

Be more specific on promotions in place . I booked a truck online because it says I'll get a free month storage which I need one But the customer service representative I don't know his name said . “ well maybe it said it in small print at the bottom “ just overall rude

Jose A. 
Rating:
5.0

Friendly staff good service

hector o.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JENNIFER N. 
Rating:
5.0

Brent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.

Michael C.  |  Overall Experience 
Rating:
5.0

The manager goes above and beyond to fix problems and help

OCTAVIA J.  |  Overall Experience 
Rating:
5.0

Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm Hamel

NORMAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Overall, the staff was very helpful and understanding to my situation. I am very pleased with this Company located on Boston Road. Staff and Management offer the best Customer Service and should be recognized for their essential work and expertise. Thank you everyone for a superb job!! Best Regards, Satisfied Customer

DENISE R. 
Rating:
5.0

Customer did not leave a comment.

Joselyn S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAURA C. 
Rating:
5.0

Amazing customer service. Manager Bret is super helpful and pro customers help me save some money and purchase what I really needed. Every was very a knowledgeable and service was fast. Definitely recommend.

JOSELYN S. 
Rating:
5.0

Customer did not leave a comment.

ARNALDO C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

It would have been nice to have a vehicle with a USB port to allow gps on my phone without draining the battery. Just a suggestion

JAMES A. 
Rating:
4.0

Customer did not leave a comment.

REBECCA D. 
Rating:
5.0

Good Price...For The 24hrs

CRUZ E. 
Rating:
5.0

Customer did not leave a comment.

Christphor M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
4.0

Customer did not leave a comment.

Lukasz B. 
Rating:
4.0

Customer did not leave a comment.

Tyrone S. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO R. 
Rating:
5.0

Customer did not leave a comment.

JON C. 
Rating:
5.0

Customer did not leave a comment.

BRYAN D. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

None

ANA L. 
Rating:
5.0

The U Haul office offered gloves for sale but they were bulky. Recommend gripper gloves so it is easier to handle boxes. The U Box anchors are all at the same height. Recommend making higher and lower anchor points to make it easier for the contents to stay still.

SUELLEN T. 
Rating:
3.0

Hello there, I would advise you please check the seat belt of the driver's side of the truck I rented. The seat belt doesn't click and holds well. I had to in some instances hold the seat belt with my hand. This is very dangerous and can lead to deadly injury because that seat belt can't hold anyone back.

HAMEED B. 
Rating:
5.0

Keep up the good work!

ROMAN Z. 
Rating:
5.0

Customer did not leave a comment.

Yonad S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

SUSAN T. 
Rating:
5.0

There was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day long

Wanda Z.  |  First Impressions 
Rating:
1.0

Better customer service

EMMANUEL O. 
Rating:
5.0

Customer did not leave a comment.

JILLIAN C. 
Rating:
3.0

They held my credit card for the rental of the van I needed to move a few items, returned the vehicle and paid cash for everything, they never removed the hold on my card my money was tied up for days!

LORRIE A. 
Rating:
3.0

The 15 ft. Box truck I rented only had 1/4 tank of fuel in it which was an inconvenience. As it turned out I did not have to stop twice to refuel thankfully but it was close. I did not appreciate the previous U-Haul customer being charged for not refilling or the truck not refueled by uhall employees, and the expectation that " the next customer" will refuel it. When I rent a truck I expect adequate fuel in it without having to worry about refueling it before I even use it. Hopefully this was just an isolated mistake.

MARK W. 
Rating:
3.0

It was a little confusing to figure out where to leave the truck for after hours drop off.

Alexander B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
3.0

The truck I used was from 2005. The truck's wheel alignment was extremely off. The brakes also were less than optimal. Lastly, the key got stuck in the ignition so it was hard to turn it on and off. The associate who set me up with the rental didn't seem to explain very much about operating the truck.

SAMANTHA S. 
Rating:
5.0

Customer did not leave a comment.

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

EUGENE F. 
Rating:
5.0

Customer did not leave a comment.

ANA L. 
Rating:
5.0

Customer did not leave a comment.

HASAPALL M. 
Rating:
5.0

Customer did not leave a comment.

ALISON T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

Customer did not leave a comment.

Hector M. 
Rating:
5.0

Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.

Shelia M.  |  Overall Experience 
Rating:
5.0

The whole process went smoothly and the staff was helpful and professional. Thank you!

Elizabeth T.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful. Made the experience easy and seamless.

JONATHAN A. 
Rating:
4.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

LAURIE D. 
Rating:
4.0

It was good

DAVID M. 
Rating:
3.0

Customer did not leave a comment.

HASSAN S. 
Rating:
5.0

Customer did not leave a comment.

Diane H. 
Rating:
3.0

Inside windshield was dirty. Tires were mismatched and rear ones did not have a lot of thread.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

Kristoffer V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Get the app to work. It wants my phone number, but it says that is in use. Yeah, by me. It's my number. It won't let me rent via mobile because of that.

Zachary D. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
4.0

Customer did not leave a comment.

ERIK H. 
Rating:
5.0

Satisfied,,,,

OLGA S. 
Rating:
5.0

Customer did not leave a comment.

BREON P. 
Rating:
4.0

Vehicle transport should have snow removed so the tie down straps are not wet and frozen with ice in a way that the customer does not have to melt the ice and customize the strap for it to fit on its groove for safety tie downs.

NORBERTO M. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Very professional, courtesy, and considerate staff...keep it up guys...

RAWLE J.  |  Overall Experience 
Rating:
5.0

There was some brown dirt/filth on the console and the windows were very dirty and hard to see through at night. When reported at the end that it needs to be cleaned, you want to charge me for that? No. Clean your stuff.

ZACHARY D. 
Rating:
5.0

Customer did not leave a comment.

jerry s.  |  First Impressions 
Rating:
5.0

Everyone I spoke to was so helpful and polite something that is rare thank you very much

Gaile A.  |  First Impressions 
Rating:
5.0

Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.

Lucy V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karli H.  |  First Impressions 
Rating:
3.0

I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.

Wanda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff C.  |  First Impressions 
Rating:
3.0

manager is friendly and willing to help.

OCTAVIA J.  |  First Impressions 
Rating:
1.0

AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and “free month of storage with truck rental” was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!

Halley P.  |  First Impressions 
Rating:
5.0

We couldn’t have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend

TIANA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie E.  |  Overall Experience 
Rating:
5.0

If I had to rent a storage room again I would go to U-Haul.

joyce h.  |  Overall Experience 
Rating:
5.0

Overall great experience!!

Christine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lourdes C.  |  Overall Experience 
Rating:
5.0

The young man that intended me he was very polite and courteous well-mannered and very helpful 😊

Mildred R.  |  First Impressions 
Rating:
5.0

Good customer service.

Tykie G.  |  Overall Experience 
Rating:
5.0

Brent was amazing ...great customer service ... great communication skills and very helpful

Felicia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lorimar m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda A.  |  First Impressions 
Rating:
4.0

good review for everyone very helpful

Nancy A.  |  Overall Experience 
Rating:
5.0

If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievance

clarke h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Online Move In 
Rating:
5.0

It should be open at least 2 hours later.

BEVERLEY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICKI C.  |  Overall Experience 
Rating:
5.0

my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks

Rhoda H.  |  Overall Experience 
Rating:
5.0

Brent and Kecia were GREAT! and the rest of the staff too.

David S.  |  Overall Experience 
Rating:
5.0

Every body has always been very nice and helpful to me can’t complain

Victor A.  |  First Impressions 
Rating:
5.0

Great service great storage keep up the good work..Boston road Springfield MA.

Sandra J.  |  Overall Experience 
Rating:
5.0

Amazing customer service

Dorothy T.  |  Overall Experience 
Rating:
3.0

The monthly rate was too high.

Robert W.  |  Overall Experience 
Rating:
2.0

very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.

Laura M.  |  First Impressions 
Rating:
5.0

Need to exterminate in the summer but other than that it was great.

CIARA R.  |  Overall Experience 
Rating:
5.0

Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier

Luz M.  |  Overall Experience 
Rating:
5.0

Manager Brent and employees were always helpful and friendly!

Cheryl P.  |  Overall Experience 
Rating:
5.0

My needs were met quickly and efficiently!

Cheryl P.  |  First Impressions 
Rating:
5.0

Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store

Curtis J.  |  First Impressions 
Rating:
5.0

The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!

Shelia M.  |  First Impressions 
Rating:
5.0

Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.

Mark R.  |  First Impressions 
Rating:
5.0

The manager was great and forward towards my concern and questions happy birthday

Nancy A.  |  First Impressions 
Rating:
5.0

They were very helpful and thank you.

Lisa B.  |  Overall Experience 
Rating:
5.0

They were very helpful thats all I have to say I will recommend to any one else. Thank you

Lisa B.  |  First Impressions 
Rating:
5.0

Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.

Theresa S.  |  First Impressions 
Rating:
5.0

This experience was 100 times better than the last time i went here.

april m.  |  Overall Experience 
Rating:
5.0

It seems that you are force to buy a lock.

rafael I.  |  Overall Experience 
Rating:
5.0

The cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!

Jane C.  |  Overall Experience 
Rating:
5.0

Helpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.

jose z.  |  Overall Experience 
Rating:
5.0

I was very happy with your spfd location.

Mary S.  |  Overall Experience 
Rating:
5.0

Good services

tenisha t.  |  First Impressions 
Rating:
5.0

Murphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!

Dave W.  |  Overall Experience 
Rating:
5.0

My daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.

LISA O.  |  Overall Experience 
Rating:
5.0

Yesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a ‘hello.’

Janine S.  |  Overall Experience 
Rating:
5.0

nice place rent a truck or storage ECT there the people that work there are nice also

patricia j.  |  Overall Experience 
Rating:
5.0

I have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!

alfred b.  |  Overall Experience 
Rating:
1.0

Need to fix back door Don't feel welcome Need value customers Need to build a good customers relationships

Eliseo G.  |  Overall Experience 
Rating:
4.0

I had a pleasant experience during my recent move.

Lori r.  |  Overall Experience 
Rating:
2.0

Better customer service

Eliseo G.  |  Reservation 
Rating:
2.0

Better customer6 service

Eliseo G.  |  Reservation 
Rating:
5.0

Thank you. Great service and people

MICHAEL K.  |  Overall Experience 
No reviews have been submitted for this location.

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