Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm Hamel
Customer Reviews for U-Haul Moving & Storage of Springfield
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Springfield
There was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day long
Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.
The whole process went smoothly and the staff was helpful and professional. Thank you!
Very professional, courtesy, and considerate staff...keep it up guys...
Everyone I spoke to was so helpful and polite something that is rare thank you very much
Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.
I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.
manager is friendly and willing to help.
AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and “free month of storage with truck rental” was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!
We couldn’t have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend
If I had to rent a storage room again I would go to U-Haul.
Overall great experience!!
The young man that intended me he was very polite and courteous well-mannered and very helpful 😊
Good customer service.
Brent was amazing ...great customer service ... great communication skills and very helpful
good review for everyone very helpful
If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievance
It should be open at least 2 hours later.
my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks
Brent and Kecia were GREAT! and the rest of the staff too.
Every body has always been very nice and helpful to me can’t complain
Great service great storage keep up the good work..Boston road Springfield MA.
Amazing customer service
The monthly rate was too high.
very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.
Need to exterminate in the summer but other than that it was great.
Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier
Manager Brent and employees were always helpful and friendly!
My needs were met quickly and efficiently!
Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store
The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!
Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.
The manager was great and forward towards my concern and questions happy birthday
They were very helpful and thank you.
They were very helpful thats all I have to say I will recommend to any one else. Thank you
Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.
This experience was 100 times better than the last time i went here.
It seems that you are force to buy a lock.
The cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!
Helpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.
I was very happy with your spfd location.
Good services
Murphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!
My daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.
Yesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a ‘hello.’
nice place rent a truck or storage ECT there the people that work there are nice also
I have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!
Need to fix back door Don't feel welcome Need value customers Need to build a good customers relationships
I had a pleasant experience during my recent move.
Better customer service
Better customer6 service
Thank you. Great service and people
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