Customer Reviews for U-Haul Moving & Storage of Springfield

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Springfield

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Robin A. on

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Pick up and drop off was very easy. Staff was friendly and professional!

Kurt D. on

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Came in right at closing. They were very friendly.

Lisa G. on

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Customer did not leave a comment.

Harris B. on

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Easy pickup delivery and drop off. Clean, well designed professional location. HIGHLY RECOMMENDED

Robert B. on

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The truck was clean but it needs some maintenance because the transmission did not want to engage at one point and when we parked the truck it started overheating and I had to add coolant

David V. on

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First time ever; had to sweep leaves and paper labels from gallon paint cans

Amanda P. on

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Excellent service, responsive to questions, and convenient.

David V. on

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Eileen S. on

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I am a “frequent flyer“ at this location as I am a stager and move furniture at least four X a month. The staff there has always been friendly, efficient, and polite. I’m there so often they know me by name! I would highly recommend this facility to anyone. They have never mixed up my rental.

Sara Z. on

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Be more attentive

RUTHA P. on

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Cecilia G. on

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The representative was extremely helpful to me during a difficult move. I appreciate her going above and beyond.

Karen S. on

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Kathleen L. on

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Super easy pick up!

Patrick O. on

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Very quick and easy return process.

Zacary S. on

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Steve J. on

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John S. on

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Jorge R. on

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michael l. on

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I am planning on moving things from another storage place this month to your place. Your place is much cleaner, well lite, easier to get into and affordable.

Kevin L. on

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Timothy K. on

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Awesome service! We were in a bind because of the unprofessionalism of moving co. and you really helped us out!!! Thank you!

Tini L. on

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Originally I was supposed to pick it up at another location and it said it was guaranteed that I’ll get what I needed and if not there would be $50 involved. That wasn’t the case. I spent more time driving around and wasting gas.

Barbara L P. on

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Excellent service and very friendly, knowledgeable drivers. Items arrived faster than expected. I would highly recommend this service to anyone and would not hesitate to use UHaul again, should the need arise.

KIM P. on

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John N. on

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Stop advertising $19.99 a day. My wife was miffed that the price was way more than that to rent. Be real in your advertising.

Marco P. on

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Leon C. on

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Ronald J. on

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PATRICK T. on

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David V. on

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Verify that contract mileage out equals odometer

Jaime F. on

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Excellent experience. Thank you!

Yamah G. on

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Always great service at this location. Happy to come back again and again.

Homer M. on

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Great and Friendly Customer Service and the service technician explained everything to me about unhooking and hooking up a vehicle.

omid K. on

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Other than helpers late, the rest was as expected as mentioned.

Roberto E. on

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Fast, easy, and great experience

Ronald R. on

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Cyrelle G. on

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Jane G. on

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As a woman returning a truck by myself after dark, I thought the process was fairly smooth BUT I wish I would have known that I was going to have take photos on the return!!!!!

CHRISTINE F. on

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Staff was so helpful and friendly. Very rare to find this with ALL the staff no matter who was assisting me!

URSULA B. on

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The gentleman who helped me was excellent and thorough. The facility is clean and appears to be well managed. Looking forward to using my storage space here.

michael l. on

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People where very helpful. The place was very clean, well lite and great carts to move my things to my storage unit.

kenneth f. on

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Staff were great and the facility is very nice.

Z G. on

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Service was prompt, courteous, and details were explained thoroughly. I would recommend U-Haul Moving & Storage of Springfield to friends and family.

josh f. on

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The staff doesn't care for safety/security, is poorly trained, & lacks basic customer service skills. I was compensated for my trouble, but nothing could get me to recommend or use this business again

bennett a. on

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I ended up being charged for a service I did not request and refund was not made

kenneth f. on

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Excellent staff and facilities. Great customer service.

CHRISTINE F. on

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Everyone was very friendly and very helpful.

Adrienne R. on

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N/A

Joe H. on

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Highly professional and attentive to customer needs!

Roger D. on

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Robert Lopez was the model of good customer service.

Roger D. on

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Our original 30-day free storage contract was 795025-00103517. The mgr lady at Springfield could not find it, she created new contract 795025-00103767-113428. Must we cancel both when we are done?

Brianna B. on

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Great location and easy to access your storage unit!

Eric J. on

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No trouble at all. Had a great experience here with U-Haul

James Vicki H. on

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Maybe the worst customer service experience ever. We waited in line for 10 minutes and weren’t even acknowledged by the staff behind the desk who were busy I guess. They only got ruder from there.

Dorothy S. on

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The facility was clean but the lights were out in my hallway. The employee helping me check in was kind, but did not know how to apply the discount I was asking for, and it ended up being a big mess.

tann p. on

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The storage facility is very clean with ample hallway space. Lots of carts for transporting your goods to the locker.

Linda P. on

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we always receive the best service and vehicle is always ready when requested. this is the same every time we use them.

Adrienne R. on

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Outstanding service. Profrssional behavior. In and out quickly.

Eric J. on

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Facilities, late night access, and moving this in were great. I wish I had more say in where my storage until was located. It was a bit annoying to have to move things up stairs.

Stephen B. on

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friendly service helped release the car from the auto transport even though it was raining hard.

Christine A. on

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Thank you for your service.

bob w. on

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Excellent customer service everyone worked as a team with great camraderie ! Every body there should be commended by senior management!!

Joni T. on

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Out storage unit was on the far side of the building, dozens and dozens empty units closer to the loading docks. asked for a closer unit, but no, ZERO logic. No military discount

KRISTA W. on

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Extremely clean facility; helpful staff. A staff member even offered to carry heavy items for me! So helpful to have this space free for a month with truck rental. Exellent perk! Highly recommend!

Steve N. on

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We easily made the reservation on line. Getting the storage room took a while and the info was not easily seen by us. A van blocked 3 parking spots at load dock, employees did nothing about it.

Steven W. on

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Delivered U-Box on schedule!

QAMAR S. on

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Very happy with your service. For the most part your employees were courteous and attended to my needs.

Barbara T. on

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The person that made the reservation at the U-haul store was very polite. The lady that dropped off & picked up the U-Haul boxes was great and such an asset to U-Haul, she went above & beyond!

Aisha B. on

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excellent experience

Mary B. on

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Very easy moving process especially for a cross country move that can be very stressful! Much much more affordable than PODS! Would recommend in a heartbeat!

KRISTA W. on

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Easy transaction and super helpful staff. Facility is spotless and secure and I am completely pleased. All in all, my truck rental was smooth and efficient. Would definitely use U-Haul again!

Pauline e. on

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The staff was very pleasant and accomodating. I would recommend this U-Haul location to anyone. My movers also complimented the facility. Specifically on how clean it was and the security.

BALA B. on

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He was professional and explained in detail.

Pauline e. on

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Excellent service. Appreciate their customer service and ability to be flexible

Rebecca H. on

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I had a small move, the staff were quick and helpful.

Elisabeth A. on

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Super friendly staff, reliable service.

serena S. on

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Great facility, clean and helpful manager.

Larry C. on

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No comment

shirley c. on

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Efficient, professional and appropriate! great help! thanks

Jan B. on

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I did a lot of research before renting U Boxes. My decision was based on interaction with UHaul customer service personnel. They were so helpful and I couldnt be happier. Thank you !

phillip j. on

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Very helpful and courteous

Sarah T. on

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The staff was helpful and the pods were picked up and delivered promptly in a minimum number of days from the storage facility. The door had sagged on one of the pods and the lock fallen off.

Luke S. on

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Adequate

Tanya Z. on

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Your U-Haul Moving & Storage of Springfield at 5285 Port Royal Rd, Springfield, VA 22151 did the excellent customer service.

Kathleen M. on

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The General Manager and staff were OUTSTANDING!

Joni T. on

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Price quoted $114 for 10X5 yet I was charged $119.00. I was Given a unit extremely far away when available units were close to the loading dock. Facility was clean

Tanya Z. on

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The Storage Facility Rating of the U-Haul Moving & Storage of Springfield is excellent and the quality of customer service of your office’s staffs is also excellent, my family and I thank you so much.

WILLIAM P. on

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Delonte was great to work with. 100% Customer Service and spoke well of the company.

James H. on

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First I rented a U-Box, not anything to do with the facility itself. The container was promptly delivered and served my purpose satisfactorily, however I did have an issue with the door.

Michael B. on

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Never made it to the store, the Ubox was delivered to the home. There needs to be some communication about the pads. How they should be returned. How they should be folded. Not right to charge

Margaret W. on

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An all around great experience—thank you.

Derek R. on

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Staff is checked out, no awareness, lied several times, always on their phones, Zero sense of urgency. Will never use U-haul again and will recommend to friends and social media do the same.

lauren n. on

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Great job

Steven W. on

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We move our furniture from state to state, and Springfield is final destination by using U-Boxes! They are very friendly and easy to make customer satisfy! The managers and delivery man are awesome!

Deborah K. on

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The managers were terrific to work with and the delivery guys also

Curtina N. on

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excellent customer service

richard j. on

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We had the u-haul box delivered so do not know about the facilities. Very pleased. Worked like a charm.

Susan P. on

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Very easy to do business with, really helped me out of a bind. Thank You!

matthew g. on

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Got charged for a U box that I didn’t even have.

Victor D. on

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A little bit of waiting time, but once you are attended it goes lightning fast.

Christine W. on

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Springfield, VA needs more employees.

Albert M. on

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Good communication.

judith p. on

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Solution oriented, great customer service

Melanie B. on

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I can’t rate the facility because I rented PODS. These were delivered directly to my house then moved to my son’s new home. The delivery team/driver was amazing( thank you Jimmy)! A+++

mary p. on

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The staff were very nice and efficient

millie g. on

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Very accommodating with changing my pickup time. The first 3 questions are n/a as i never saw the storage facility but you won't let me skip them. UBox was delivered to my house.

Grace M. on

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Friendly staff but I made an appointment a few days in advance to pick up my U-Box. Got there, wasn’t ready until noon. Pretty unacceptable, it should’ve been pulled from their shelf before I came.

Laurence S. on

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Jimmy was excellent and worked hard to make sure the delivery and pickup of the UHaul containers went really well.

Beth G. on

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Super helpful and very friendly staff. Love that they get around the place on U-Haul bicycles. The container was a fabulous option for moving my Mother-in-law's possessions from TX to VA.

JEANNE S. on

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I've had a few experiences with UHaul and this was by far the best. This renovated facility is super clean, feels very safe, lot of friendly, helpful people. Had a no-hassle easy UBox cancellation.

Sarah Y. on

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It’s very bad experience with very bad customer service I rent truck and I give it back on time and they charge me double of the price that lady told me over the phone if any manger can contact me pl

John N. on

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When ordered online they priced me at 125.00 for transporting the UBox to the address I provided. After they dropped it off, they ended up charging me 135.00. So lame.

Tennie G. on

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The delivery of the Ubox was flawless. The delivery was right on time and when we finished early, he even came and picked it up quickly. Will recommend Ubox to everyone. Great way to do a move!

Mirta G. on

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We were told that the warehouse was not available to pick up our boxes on a Sunday.

sarah D. on

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Had difficulty getting a hold of the actual location over the phone. The call center was completely unreliable in Louisiana, not interested in being repeatedly misled again

Deborah F. on

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I had a U-Haul pod The Springfield office was very helpful

Ian C. on

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Delivery of my ubox was quick efficient and the driver helped me unpack!

Leonard S. on

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Horrible experience

KATE G. on

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Thank you.

Charles E. on

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Best U-haul teams I have ever dealt with

SAMANTHA H. on

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Helpful and efficient - definitely served its purpose!

Ashley S. on

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There was some confusion about delivery (got a call 3 days before that box was on its way to my house), but once that was worked out all smooth. Craig was excellent and really helpful - thank you!

BRIAN C. on

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Very courteous staff

ALEX M. on

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Craig Russell was great.

JOHN W. on

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1) I received 7 identical emails with this survey request within a 2 min period 12:29am-12:31am. 2) I called Uhaul twice, so above questions are N/A. 3) After 1 week & 2 calls to UHaul. No response.