Helpful staff!
RICHARD S. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Springfield
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff are most helpful, it’s so convenient to pay using your website
Clyde H. | Overall ExperienceWhen I moved in, it was a miserable 90 degrees upstairs. At move out, it was better at 78 degrees.
Madeline G. | Overall ExperienceThank You for outstanding service. Arpad
ARPADFRIGYES B.Make sure staff understands the equipment and what goes with it. Multiple unnecessary trips for locks that didn't work were annoying. Add that to the fact that no one answers phone calls at that store in the manager doesn't return emails, it was a crappy experience
JUDITHLILLIAN N.Give a raise for Sydney.
NAHOMTSEGAYE A.It's service is very good, thanks
CINTHIAPAOLA B.Every time I got above 45mph, there was a high pitched whine that almost mode the drive unbearable. Also,….when I went to drop off the truck, I found out someone had changed my drop off location mid trip. Even though I had proof of the original drop off location,…..the drop off agent still made me wait 40 minutes on a phone call waiting for someone to straighten it out.
Lance S.The online system to check out the vehicle should be much more efficient. The fact that the only way you can get the vehicle is through letting the website pin your location is ridiculous. I had many more issues with the online check in process that I won't get into. Lastly, of all the open spots in the parking lot, my vehicle was parked extremely tight between two trucks. It's almost like you wanted me to scratch the vehicle on the way out of the lot. I really thought it was a joke when I saw it. I will never rent a vehicle with your company again. The van was clean.
Chris M.I would have been happy to recommend Uhaul but this is the last straw for me. The Springfield Uhaul Office charged me for gas on the truck rental. I returned the truck between a half and quarter tank. I was right at the facility, they could have brought this to my attention and I could have pointed out the gas was correct per my contract but instead the next day I tried to purchase gas for my personal vehicle and my card was declined all to find out that I was charge $58.50 without my knowledge and now must wait 3-5 days for a refund. I was also charged mistakenly charged $22 and also need to wait for a refund. All of there issues could have been avoided but instead Uhaul is continuing to cause me hardships.
Taharka J. | First ImpressionsThe staff at the site were outstanding!!
JOHNDAVID S.Zachary was very helpful and represented U-Haul quite well.
THOMASM J.Great experience overall. Very impressed with the delivery person's driving and forklift skills used to position our UBox in a tight parking spot. Got a text the afternoon before the empty box was to be picked making sure that a morning pick up the next day was good for us. The only small snafu was that we weren't contacted the day before it was delivered letting us know a time frame for delivery. It worked out fine for us because we made sure to have someone at the apartment until it arrived.
Betty M.The truck was clean but had a tire light on, and Johnathan rechecked and filled every tire before I drove off the lot.
SHANNONNICOLE R.The U-Box experience was seamless. However, the Moving Help and its compatwas a disaster. In total, I spent more than five hours on the phone with uHaul representatives and, even then, the issue was never resolved. For loading the container, my Moving Help order was mysteriously, and erroneously, cancelled on the morning my move was scheduled. Neither the moving company nor myself cancelled this order and, I had already paid in full for the service. Instead, uHaul, without explanation, cancelled it. I then struggled to get in touch with a uHaul representative and, when I did, they told me there was nothing they could do about it. As a result, I had to negotiate and pay the movers under the table. Then, on the unloading end, a uHaul representative took my credit card number to charge me for moving help, but the service was never booked. Yet again, I was given misleading and plainly incorrect information until, finally, I figured it out myself. Your staff is kind and friendly but, plainly, they do not know what they are doing. I spoke with half a dozen people associated with uBox, moving help, and uHaul, and they all offered conflicting and, at times, wrong information. Unfortunately, we were going to use this service again to move the remainder of our items. However, at this juncture, we will be using Pods. At a minimum, I can trust that company to give me correct information and not leave me stranded on the morning of my move. To say I'm disappointed is an understatement.
Amanda G.Be consistent. My Ubox was 3 days late and after making NUMEROUS CALLS, I was assured it would be on time. When it was late, one department told me to contact a different department and that department told me to contact the other department and absolutely no one could tell me WHEN my box would be delivered. Two people told me it never shipped (3 weeks after it was loaded), another person told me there was a delay in it leaving its original location, while another person told me it was "somewhere in transit". We had to coax the bill of lading information out of someone because we were told Uhaul "has no contact with the shippers" and there "was no way to get in contact with them." Well after a google search of the company's name i was able to contact the shipper and find out where the heck my box was. AND THEN, when it did finally arrived we were told we had to "wait 24 hours after delivery to access it because there was no one to drive the forklift" well when we got there that same day it was delivered, there was someone driving the forklift. Not to mention employees playing with a ball and washing their own personal vehicles.
SAVANNAH T.Clean, efficient, well-organized, convenient
STEVENMAXWELL B.Everything went smooth and was easy workers there were nice and helpful
Ashley D.I experienced excellent professional service during reservations, equipment pick-up and return.
SAHRKOLACHI P.Excellent Service.
EBENEZERKWESI D.Excellent customer service by all of your staff!
BERRYWAYNE P. | First Impressions1. Low tire pressure monitor kept coming on and I couldn't tell which tire was low. 2. While I filled the gas tank to full prior to returning the truck and drove under 5 miles to the location I was still charged over $18 more for gas. I understand a higher charge for gas when a truck is returned with a less than full tank but $18 for well less than a gallon is not right.
MICHAELFRANCIS B.Good work done by all.
WILLIAMT N.Great customer service, great manager. The team is friendly and professional
Jean Marie B. | Overall ExperienceConfirm the drop-off location for one-way rentals.
STEVENWILLIAM C.Everybody there makes the process really quick and easy!
Isabelle P.Excelente cerveza
KHALEDK A.Prices very competitive, but the safety and comfort of the facility put it heads and shoulders above the rest.
Patricia D. | Overall ExperiencePersonnel were friendly and helpful.
Diane B. | Overall ExperienceCheck in and check out were easy. The storage unit was clean, and I was pleasantly surprised to find carts to move items from the truck into the storage spaces.
Lynn N. | Overall Experienceconvenient location and lots of amenities
Aaron M.over charged, unsatisfied.
AHMAD ZAKI Z.The trailer had a malfunctioning/nonfunction left tail light. The staff worked hard to fix but it took an hour, which had schedule impacts throughout the day. Additionally, the trailer had a tire with very low air pressure, which we did not notice until the trailer was loaded. I recommend the staff check trailer/truck serviceability and tire pressures before the customer arrives.
MICHAEL EDWARD S.Rear driver side door wouldn't open. Two people tried. Even read car manuel. Made move longer.
LAURASUSANNE C.Everyone was very nice and the process was easy and simple for me
LINDSEYLEE W.Keep doing what you do. I couldn't be more pleased with this move. Thank you.
Sharon C.The two women who checked us out were fantastic. They helped make sure we have the right trailer. They had them flip our ball upside down so that we wouldn't be dragging the chains. Everything was hooked up and run perfectly. They couldn't be better.
MICHAELP N.I will not use UHaul again. When I make a reservation, I expect to pick up at the time I reserved — for the item I reserved. My reservation cost went from $26 to almost $90 because you didn't have the utility trailer I reserved. You need to honor reservations because it is wrong to allow someone to make a reservation and then not have the item.
LORI N.Vehicle transport had a leaky tire. We were assured that it wasnt leaky. We filled it up across the street and found it was low after driving some hours.
ALVAROMICHAEL I.Team was fabulous and made return process easy.
TUSOZIPPORA B.Delaney did a great job. She was very helpful, knowledgeable and friendly. I would definitely recommend this uhaul to others.
CHRISTOPHER D. | First ImpressionsWay too many furniture pads. Also letting the chat people schedule would be great. It was very hard to reach the locations.
simone E.Customer service was great however during move truck barely was able to climb hill and badly needed service which I brought to the attention of yonng man upon return.after leaving, for 20 min I tried calling location but was on hold for 37 min, needed to get something I left in front of truck, when I got there,all paperwork along with coffee cup still under seat and truck was placed in line and ready to rent,? Makes you wonder if these trucks are really sanitized and safe to drive???
Richard G.Customer service was great and people were knowledgable.
BARRYLEE S.2nd trailer rental this month. Experience was great as always.
John B.Sydney was great and very helpful. She should get a raise!
JOSEPHFRANCIS L.Staff is very friendly & helpful 8n suggesting things that might be needed for moving.
GREGORYRAYMOND O.The girl at the reception who charged me for money was not welcoming and kind of rude. I got racist vibes and discrimination from her,
SHOEBUDDIN S.No issues. Helpful staff
Leland C.I had a terrible experience because I reserved my truck a week ahead of my moving date and then the day before my move you guys call me up and tell that you dont have my 20 footer available for me….. seirously? I had to end up using a 15 footer which caused me to make multiple trips back and forth…. If you guys cannot promise that the truck is available to your customers then why offer reservations?…. If this is how you guys will keep doing business then I hope you will be out of business because that is not the right way to treat your customers… My return date was on 8/29 and the guys calls me and akss me if i can even return the truck before my scheduled return date/time at like 1 pm on 8/28…. You guys just seems like you want to only make money and tries to push people to return their trucks so that you can make more moeny…. Beyond frustrated with Uhaul…
YANG Y.The lady I believe her name was barbra was so helpful and understanding to my situation.
samilia B.All good. Clean facility, great staff interaction at the desk and at vehicle turn it. a positive experience.
WILLIAMMARK CHRI D.The man that helped me check in went above and beyond to make sure I got all my needs for my unit met and was incredibly helpful, explained everything very clearly, and solved all my issues perfectly!
Sarah W. | First ImpressionsWe ended up finding rat feces within our unit. Also, an employee from Uhaul went inside our unit to look inside for the rodent they accidentally stepped on some glass shelves and broke them. We are providing the details to Delaney via email that way Uhaul can complete the claim and we can have the glass shelves covered by Uhual since the employee from Uhaul broke them. We are happy with the fact that the facility provided us boxes and they allowed us to throw away some of our belongings at the dumpster on site. Overall the experience was average due to the rodent issue, but the facility assisted us in resolving the issue. We are now going to wait for the claim to be finalized by Uhaul so we can be compensated for the glass shelves that the Uhual employee stepped on and broke inside our storage unit. Thank you!
santiago c. | Overall ExperienceEverything was A +!!!!
BOB S.I assumed that the van that rented would be well maintained. Unfortunately, 15 minutes into my trip the Traction Control & StabilityTrack features started showing problems and made it difficult and in some cases impossible for me to drive safely. I mentioned it to the attendant at the counter when I was finally able to complete my project. But other than "I apologize you had bad experience." I really did not get much. I don't expect to going here to rent a truck or van in the future.
Michael R.Everyone at this location was very knowledgeable, efficient and friendly. They quickly got us checked-in, into our truck, and on our way...
WILLIAMCURTIS J.Really appreciated using the app for self service and pick up before the location opened. It was easy and convenient.
Linda W.The only issue I had at all was that an employee from the garage started yelling at the other employees in front of customers. Other than that, I am satisfied with how everything is. I especially appreciate the complimentary moving carts for customers to use.
RACHELCATHERINE V. | First ImpressionsEverything is good
JOSELUIS C.They charged me after I moved out and I still haven't received a refund! I contacted the facility and they were not helpful because, per Jackson he "could not figure out what was happening" he said Delaney authorized the bill so we have to wait for vDelaney to fix it?! I sent an email to Uhaul custimerb service. It isn't hard. Jackson said The unit shows in the system as empty. Refund the money. Jackson didn't do that instead he said wait to talk with Delaney when she come in the next day. What?! How is that problem solving and good customer service?
Kelly H. | Overall ExperienceVery nice place.
Ronald M. | Overall ExperienceBuilding layout is horrible. It was not disclosed when reserving the storage unit online that all climate controlled units are on the second floor. Availability of parking is a nightmare. Also having a storage warehouse on one side can make it easy to get blocked in. Sometimes the security code to arm and disarm the units alarm was faulty, meaning you had to go back and put it in again. The alarm issue happened multiple times in a 2 week period.
Russell D. | Overall ExperienceStaff is outstanding! Moving can be difficult in so many ways. The staff makes it so much easier, great people.
roche m. | Overall ExperienceOverall a good experience, the only downside was the original storage unit I reserved was not available what caused delays and cost me money to have men standing around without being able to work to unload the moving truck.
Jon S. | Overall ExperienceEverything that I was looking for addressed by polite staff. In shortest amount of time I came out with all I need.
Neda P. | First ImpressionsThe entire U Haul experience was awesome!! U Haul made it extremely easy to arrange the truck rental, moving supplies, storage space and moving helpers!!! It was very easy and worked just like I planned it. The moving helpers were invaluable. The storage space frankly blew us away. It was very efficient, clean and very functional. Great job U Haul. Highly recommend U Haul and we will use you in the future!!
William D. | First ImpressionsThe layout of the building, the parking, and access to the building are horrible. Using the website to select a storage unit was misleading and I ended up getting something I didn't want. It took multiple times to set up a code correctly with the staff for access.
Russell D. | First ImpressionsStaff is well trained and professional! Always helpful
Deborah M. | Overall ExperienceThe staff was so wonderful I would recommend this Uhaul location to anyone who needs storage as well as equipment. Thank you Momma Wheels
Laurie A. | Overall ExperienceI forgot the gentleman's name at the service desk but he was extremely helpful! I am very happy with my experience. Keep hiring good workers like him. Great facility!
Andrew G. | First ImpressionsExcellent facility with professional staff. My only recommendation would be to change the traffic pattern.
charles c. | Overall ExperienceThe storage unit was always very clean and opened when I needed it to be and the service from the representatives was great.
ishan a. | Overall ExperienceDelaney is an outstanding employee who exhibits a great knowledge of the business and customer support.
JAWAD Z. | First ImpressionsDeanna was knowledgeable, professional, and courteous. I appreciated her outstanding customer service.
MICHAELOH K. | First ImpressionsNeed more carts are the staff go find them and bring them back to the entrance
RONALD HERMAN C. | Overall ExperienceI would call this U-haul facility an advanced system. The units are of the right size and price.The halls are clean and level. And they give deals. Oh, lest I forget, I rented a truck here, weeks ago and the rental process is hassle free with excellent attendants. No complaints here.
Leonard A. | First ImpressionsThe storage unit I had reserved was not available upon my arrival. An alternate unit selected for me was locked, so back to the front desk I went. After approximately 30 minutes of trying to get the situation resolved, I was able to unload my truck. The down time cost me $250.00 as I had paid help standing around waiting while you fixed your problem. I have little faith when I pick up my belongings on 8.21 the truck I have reserved through your facility will be available and I will once again pay help to stand around needlessly.
Jon S. | First ImpressionsNice clean and modern facilities
Miosoti E. | First ImpressionsThe employees were very helpful
roche m. | First ImpressionsClean facility and kept climate controlled. Staff notified me immediately when they saw a chemical substance coming out of my unit, when I found it was wiper fluid that had leaked out. Staff are all friendly and helpful. Highly recommend.
Daniel D. | Overall ExperienceGreat service, but few employees working the desks so had a long wait time to ask questions.
Tiffany L. | First ImpressionsI couldn't have access to door and I did not get storage unit
JOSE C. | First ImpressionsExcellent service! I am glad I pick you instead of other businesses!
carlos t. | First ImpressionsReally helpful and knowledgeable staff. Very patient with some impatient customers.
Peter b. | Overall ExperienceThe service was outstanding from the first greeting, to the extra help that was genuinely offered and needed because the battery on my car had died, the friendliness of the front desk staff, including the accessibility and ease of the return, I was very impressed. I would highly recommend going here for moving and storage needs. It was one of the best customer service experiences I’ve had which was so helpful after a long across country move.
Jeanne S. | First ImpressionsDefinitely will comeback when need to
Henry d. | Overall ExperienceOnly two stars because the facility was in good condition, other than the card scanner not working for anyone. Staff was extremely rude when I needed help on 06/20/21 while I was clearing out my unit. I asked to speak to the manager. A staff member told me he would go get him. Ten minutes later, no one had come to the storage area to help me, so I walked around to the office only to find that the entire staff were rushing to their cars to leave. The manager would not make eye contact with me when I called out to him, and I HAD TO STEP IN FRONT OF HIS CAR TO KEEP HIM FROM DRIVING AWAY. On top of that, he was extremely rude when I insisted that he help me access my unit. Completely unacceptable customer service, and I won't be using Uhaul Storage in the future.
Max B. | Overall ExperienceThese people here are awesome. Always on the move whether they are caring for customer at the counter, restocking the showroom, or cleaning the trucks and premises. Craig and his entire team always deliver a smile along with outstanding customer service. I thank them all!
norman d. | First ImpressionsBy far the best U-Haul store, truck rental and storage unit I’ve ever used in 20 years of military moves! The loading dock and utility carts made loading/unloading easily Half the work. Only drawback: the back is so busy and congested that backing a truck into the loading dock spaces can be a challenge....perhaps a way to enforce people not parking in front of the docks to give more room for the trucks would be nice, though I can understand the difficulty based on volume of traffic. Huge shout out to the young lady (blond w/ braces) in the office - she was always courteous, very knowledgeable and competent, and she managed all the other workers with great efficiency. Having worked with her at least 5 times, it was clearly not a one-time deal. In my career field, I promote rockstars like her and put them in charge of my most important projects. A secondary kudos to the shorter gal with piercings, who was also great, but I worked with her just the one time.
James N. | Overall ExperienceI was giving two months free rent and a free lock in order for me to take the storage all I've been doing is getting texts from you telling me that I'm behind in my bills I got a final notice yesterday I went to my storage and you had locked me out of my storage I do not owe anything until July 12th and now they moved it to July 21st this is been a nightmare somebody needs to get their act together
ROBERTDARRELL G. | First ImpressionsMy move in was complicated by the after-hours security alarm check in process combined with the locked automatic sliding door. This detailed instruction was not part of the check-in process. The difficulty was quickly explained and accommodated by one call to the on-call facility manager. In hind sight, if such instructions had been included in the emailed instructions, I might have complained that it was complicated and confusing. For matters of security, this experience increases my confidence that my storage is secure. So, I rate excellent.
MAURICE S. | Online Move InPerfect
HASSAN E. | Overall ExperienceJust thanks to u-haul!!
victor m. | Overall ExperienceThe guys working the desk were amazing. I think at least one of them was there when I picked up my truck to move away 2 years ago. It was great to see them back and they were just fantastic and really made me happy about bringing my business here.
Michael O. | First ImpressionsNOBODY ANSWERS THE PHONES
patrica v. | Overall ExperienceWould have liked for the larger doors to stay open after 7pm. Would have made move in much faster.
Jasmine B. | First ImpressionsThe first 2 units offered were already occupied.
Robin W. | First ImpressionsAfter-hour online check-out did not work.
HAIDUC N. | Overall ExperienceNOBODY ANSWERS THE PHONE AND EVERYTIME I CALL ITS ALWAYS A 25 MINUTE WAIT - REALLY UNACCEPTABLE AND I WILL LOOK FOR ANOTHER OPTION
patrica v. | First ImpressionsIt is natural for my trial and error that I do not know how to use it at first. I quickly got used to it with the kind help of the staff. The lady who cleans here is also kind.
Kyung Hwan Y. | Online Move InGreat staff, everyone friendly and helpful. There was even an employee who helped me with getting set up.
Syreeta M. | Online Move InSecurity code doesn’t work half the time. You have no way to access your storage after hours. Even the cards that they give you don’t work half the time. After hours there’s no way for anybody to help you expeditiously.
Charles C. | Overall ExperienceThank you for your good service
MARIAESTHER J. | Overall ExperienceStorage was good. Frustration is that signage is bad and phones are never answered. Nothing tells you that main doors close when front does even though access hours are longer. I was told it's in the contract but who keeps their contract with them every time they visit. There is nothing that tells you to take a photo of an empty unit. If you wan folks to feel informed, inform us in great big letters in visible places, not small print in the contract.
Steve N. | Overall ExperienceThanks. Check in was very smooth and very good customer service!
Sarah B. | First ImpressionsThe storage was useful for prepping our house to sell.
MARKTHOMAS H. | Overall ExperienceSo, so clean, well lit, safe storage facilities. Will use again when the need arises and highly recommend to as many people as I can!
Diane K. | Overall ExperienceIt's always great doing business with U-Haul Port Royal location in Springfield, staff is always friendly and ready to help, facilities are super clean and access is very convenient.
Jorge S. | Overall ExperienceThe best U-haul i’ve ever been to!
Jessica G. | First ImpressionsI have used several storage facilities over the years. This one, on Port Royal Rd in Springfield Va is by far the cleanest, well stocked, well organized, and friendliest.
renee w. | Overall ExperienceClean and well lit. Could use a few additional flat carts . Weekend left only mattress carts and there were very few people in building. Otherwise all good. Thank you for the lock.
SUEANN D. | First ImpressionsNice facility - good location, convenient access and lots of drive space. The individual who helped me at the desk was fast and very professional and courteous. Thanks!
Michael R. | First ImpressionsEasy process to rent and access the storage unit.
MARKTHOMAS H. | First ImpressionsFirst I want to say thank you to Craig personally, he’s a great person with a good heart. I had the pleasure of meeting him when I went to this location to rent a storage and he made me feel right at home very professional and friendly. On top of that I have NEVER seen a U-haul this clean inside and out.The place is Immaculate! Thanks you again for getting me out of a terrible situation Craig and turning it positive!
james a. | First ImpressionsCraig and his team at the Springfield location are great! I've used more than a few U-Haul locations and this location is among the best if not the best. From renting trucks, trailers or a storage locker they are great. Keep up the good work!
Gary T. | Overall ExperienceGreat experience so far. If I had to pick something as a suggestion, it would be great to ask for preference in location of unit. The one assigned me was in the very back, and I saw same size units available right next to the elevator. Thanks!
Alejandro B. | Online Move InAmazing experience and the best staff, team. Highly recommend!
Jeff W. | Overall ExperienceThe staff were incredibly helpful, answered all of my questions, were very polite and really efficient. I rented a 15’ truck and a storage locker. The climate-controlled locker was absolutely spotless, and was easy to access.
James C. | First ImpressionsCouldn't have been happier with the move in process! Super easy and convenient!
Kelly H. | First ImpressionsSo helpful. so friendly. thank you!!!!
Terrey L. | First ImpressionsBest storage facility. I stored my stuff for 6 months till I found a place to stay around Northern Virginia. Checking in & out was quick & easy. When I checked out the lady staff who helped me is amazing, it's unforgettable experience. Thank you so much.
Betelhem T. | Overall ExperienceI had a bad experience at another location and when I came to this location I was greeted by a gentleman named Craig I thought he was a very professional person and caring at the same time !!!! Since then I’ve moved to his location the beat location in Northern Virginia! Thanks Craig
james a. | First ImpressionsWas able to make arrangements over the phone with ease. Very convenient
Tedisha B. | First ImpressionsPerfect experience! Great, helpful, friendly staff
Jeff W. | First ImpressionsDeana did a superb job in every aspect of my customer experience. She was professional, cordial, helpful and knowledgeable. EXCELLENT!
JOE P. | First ImpressionsThank you. You all make moving and storing belongings seamless and stressless.
hallie h. | Overall ExperienceHad some trouble with getting flat carts. Still very clean. Need more flat carts
david p. | First ImpressionsThis experience was beyond excellent. Friendly, helpful staff, extremely clean location. I was so impressed with their service, I almost hated to move away.
CATHERINE B. | Overall ExperienceVery convenient and safe
MARIAESTHER J. | First ImpressionsThank you!
Jeanie M. | First ImpressionsGreat experience. At close out, I was told to provide a photo of my unit fully cleared out. I wish this was on the website (I did not see this in the close out section of the FAQ).
Matthew N. | Overall ExperienceThe young man that helped me really had patience and excellent customer service skills I was asking him so many questions at one time but not once did he change his tone I wish their were more people like this young man
cloressa b. | First Impressionsthere were some problems with the rental of the truck when Uhaul claimed they couldn't find our reservation and rented us a more expensive truck. That was later made right. My complaint is that when we were in the storage unit someone tried to unlock their unit without having first swiped their card at the entrance and a VERY LOUD alarm went off. The alarm was a decibel level that caused hearing damage. My husband's ears are now ringing nonstop and the tinnitus is interfering with normal lilfe. It has been a week and it appears that the damage is permanent. We are furious. No uHaul people checked when the alarm went off so it was pointless and yet it caused real damage to my husband's hearing.
William B. | First ImpressionsWhen it comes to storage crag and his team make that best for me and I always recommend it to friends and family
bala b. | Overall ExperienceFriendly and answered all my questions.
Sarah P. | First ImpressionsDelaney is awesome. Very friendly and helpful as was the person inside the facility who kept it clean and easy to maneuver through.
Paul S. | Overall ExperienceI would have given five stars except for three things: 1. There was confusion about the free month. This is the second time that staff members made an error since my original move-in date in May, which caused unnecessary stress. I also wasted a lot of time rechecking my online account for updates. 2. If I hadn't thought to check for the promised free month on my account before my last visit and if Craig, the GM, hadn't been there when I went inside, I believe I would have had to file a complaint. The guy standing next to Craig at the counter sounded like he didn't believe me when I explained that I had been promised a free month both via email and on the phone after my van rental. 3. The unit is supposed to be climate controlled. I was unable to visit it in all of the months between May and October to check. When I went there twice in October to deposit items and then pick up some items I forgot, it was humid inside and musty smelling. I can only keep my fingers crossed that my belongings, especially any paper and fabric ones, come out of it okay. Otherwise, this U-Haul storage is definitely a place that I recommend for self-storage. It's large and has plenty of units. There are bathrooms on each floor and an easy-to-use elevator. They offer a variety of carts. It has an excellent security system. The staff are also informative and friendly.
Bertha C. | First ImpressionsAprecio mucho su servicio, solo sería bueno que el acceso a sus bodegas tuviera asesoría en español
Rodolfo T. | Online Move InThe facility was always very maintained and clean, as well as easy to access to my storage using the moving stair and plenty of carts being available. All in all, even though it was far for me to come to my storage, it was still a very well kept facility and I would definitely recommend it.
joshuah m. | Overall ExperienceThe facility was clean and the Team at this place were great to work with. They were flexible and friendly and always looked for ways to work with us when delays inevitably occur. We had a complicated move that was made easier by the uhaul team.
Stacey B. | Overall ExperienceThe customer service were so friendly and professional especially a young gentleman by the name of AKIM BANGURA,he was so helpful and professional
Pearce J. | First ImpressionsSeamless process for transitioning to a new storage contract.
Thompson G. | First ImpressionsI could not have asked for better service or found a more professionally organized and well-maintained storage facility. My unit is clean, dry, rodent-free, and easily accessed. The loading dock makes it very easy to transition items for storage from my vehicle to the floor that my unit is on, which eliminates having to lift heavy and bulky items.
Thompson G. | Overall ExperienceStaff very helpful Very clean restrooms Easy access
Bernard P. | Overall ExperienceA nice place environment
Pearce J. | First ImpressionsThe facility is extremely clean and the staff was great would recommend this place to anyone needing storage or renting a uhaul.
RACHEL H. | First ImpressionsThey was very patient with me and helpful.
TANGEE L. | First ImpressionsMy one complaint that I have is that I arrived at the location at 9pm and the location was closed. I had no notice that the storage part was combined with the truck rental part so I assumed that the storage place would be staffed until 10pm. I think the website should clearly state that you can not sign the contract/ get keys past 7pm. It just states storage access until 10pm. On a positive note, associate Joy was very helpful and accommodating. I really appreciated her assistance.
James M. | First ImpressionsWhoever cleans the storage unit does an excellent job.
jason m. | First ImpressionsThe female staff member that cleans The storage area during the week is absolutely wonderful. She always goes beyond to assist and care for customers. I am speaking from personal experience. She is always professional and marks your team in a highly positive manner. I would use your services again if needed just because of her. For one year I personally maintained 6 storage units at your location.
Joe H. | Overall ExperienceStaff was friendly, helpful, and professional, especially Delaney
Ablam A. | Overall ExperienceWe elected to move our belongings from a U-box to a storage unit at the Springfield VA facility. When our U-box was being shipped, we received an email offer for one month of free storage. My wife called and booked a storage unit, but later it was clear this reservation was made (I got a call to schedule U-box delivery which of course was not necessary, and then I had to reserve a storage unit at the U-haul facility when I went to access the U-box). Overall the process of accessing the U-box and transferring belongings to a storage unit was not clearly explained, and there seems to be a communication disconnect between the storage rentals team (front retail area of the facility), the shipping/receiving/warehouse department and U-haul’s central customer support hotline. In the end, we accessed our U-box and moved belongings to our new storage unit fine, we were just confused about the process beforehand.
Kevin S. | First ImpressionsI had an amazing experience at both ends of my move and the truck was a beast. It was a great move. Could not have asked for a better experience.
Jon H. | First ImpressionsDelaney was very professional, friendly, and helpful. She walked from the office to the storage facility and immediately took care of my issues.
Ablam A. | First ImpressionsPrices are great. Deals are great . People are great.
Micheal L. | First ImpressionsGood Service
joaquin e v. | First ImpressionsRecently needed to rent various moving & storage equipment. Can't say enough positive comments about this U-Haul facility's front end staff. Would definitely recommend. Will definitely use again!
Christopher R. | First ImpressionsCompared to your Newington location this team was awesome. Extremely helpful. No waiting. Could not have been a better experience.
tom p. | First ImpressionsThe gentleman who helped me was excellent and thorough. The facility is clean and appears to be well managed. Looking forward to using my storage space here.
URSULA B. | First ImpressionsHighly professional and attentive to customer needs!
Joe H. | First ImpressionsThe storage facility is very clean with ample hallway space. Lots of carts for transporting your goods to the locker.
tann p. | First ImpressionsWe easily made the reservation on line. Getting the storage room took a while and the info was not easily seen by us. A van blocked 3 parking spots at load dock, employees did nothing about it.
Steve N. | First ImpressionsDelonte was great to work with. 100% Customer Service and spoke well of the company.
WILLIAM P. | First Impressions