Customer Reviews for U-Haul Moving & Storage of Springfield

Craig and his team at the Springfield location are great! I've used more than a few U-Haul locations and this location is among the best if not the best. From renting trucks, trailers or a storage locker they are great. Keep up the good work!

Everything was great except, In arrival location you cannot set up helper thru the app. It force you to rent another ubox! I called customer service and they couldn't figure it out. They had to do it on their side but I wasn't able to choose them myself!

N/A

Great experience so far. If I had to pick something as a suggestion, it would be great to ask for preference in location of unit. The one assigned me was in the very back, and I saw same size units available right next to the elevator. Thanks!

Amazing experience and the best staff, team. Highly recommend!

Mileage was off on assigned vehicle, had to get a different one since clerk was unable to update mileage. Added 15 or 20 minutes to the rental process.

The staff were incredibly helpful, answered all of my questions, were very polite and really efficient. I rented a 15’ truck and a storage locker. The climate-controlled locker was absolutely spotless, and was easy to access.

Couldn't have been happier with the move in process! Super easy and convenient!

Keep up the great work

The drop off was frustrating. I dropped my vehicle off after hours, and when I attempted to complete the drop off online, the site they use wouldn't let me take pictures or upload pictures from my phone, so I couldn't move forward in the process. I had to call support for help finally and they uploaded the pictures for me.

Staff members were very helpful.

Good service. Very professional with neat communication by email.

I rented a 26 foot truck. It was clean and easy to operate. Customer service was accomodating and friendly. I put the gas I used back into the truck, but they still charged me for fuel charge.... I had to reach out to them to get a refund.

The staff were friendly and helpful.

I wasn't given my dolly, cart and quilts so I had to make due without them. Also, return staff was rude and sarcastic.

I had a great experience. Staff was friendly and answered all of my questions.

It was so easy! And paperless! Please don't change a thing!

Fix your Android App so it actually works. For me, it the button to take a pick wouldn't work. And yes I double checked the app had access to phones camera & location. Samsung S20. Failed both drop-off and pick-up.

There was some confusion about my reservation, which I was not expecting. But it was eventually found.

N/A

So helpful. so friendly. thank you!!!!

The return was simple enough, I put more gas than when I was leaving with, but apparently that's not a factor to allow some grace period when returning the vehicle. Overall, I got what needs to be done done, but I am going to think twice before using this company again.

Absolutely wonderful staff.

This location was great however the original location that I schedule with at jonas snow removal company was horrible. I was there at 730am when my pick up was at 8am and no one ever answered. I waited for 2 hrs and I couldn't even move on time and had to extend my lease. The customer service from this location was horrible and didn't even got a call back apologizing about them not even answering or how they affected me.

The pick up and nighttime return process was super easy after I figured out how to back up the trailer - it took a few attempts. A simple video showing folks how to back up a trailer would be great to have integrated into the return process. Also, a couple of the wooden wall mounted strips for tieing things down were missing - not a huge deal as there were still a lot available for use. It's handy that the dolly fits in the wooden side things to keep it from moving around. - it would have been nice if there was some information letting you know that the trailer might make a lot of sound when it's empty as the hitch bobbles up and down and it would be nice if uhaul sold hitch tighteners to address this problem as it is pretty terrifying for folks new to towing things.

We had to change our reservation more than once, and they were very accommodating. Delonte was very helpful and nice. Our truck was ready on time and returning it was easy. It was a pleasant experience.

The staff should ask customers returning vehicles to pull in fairly close to the vehicle in front of them when returning them to make room in the torn area for other vehicles

Friendly courteous staff. Easy-pesy rental.

My experience was horrible! I wanted to get my UHaul truck by doing the whole process contactless which I did online. I made my reservation and checked in online but when I went to pick up the truck it wouldn't let me. The system kept asking for more information that I had already filled out then YOUR SITE WENT DOWN FOR MAINTENANCE at 12:30 pm in the afternoon!! I had to go in and the lady working managed to get me my truck but this whole delay caused me to be 2 hours late to pick up my stuff. My new place has very stick timeline for reserving the elevator then everything shuts down and I movers at my apartment waiting to move me. This delay pushed everything back and I didn't get done in time and was very costly for me. My experience was horrible and I will never use UHaul again.

The Uhal is too expensive, so many hidden fees. I will never rent U Haul again

Very efficient process for checking out and hooking up trailer.

Best storage facility. I stored my stuff for 6 months till I found a place to stay around Northern Virginia. Checking in & out was quick & easy. When I checked out the lady staff who helped me is amazing, it's unforgettable experience. Thank you so much.

I had a bad experience at another location and when I came to this location I was greeted by a gentleman named Craig I thought he was a very professional person and caring at the same time !!!! Since then I’ve moved to his location the beat location in Northern Virginia! Thanks Craig

Was able to make arrangements over the phone with ease. Very convenient

Very friendly and helpful customer service

Truck was clean and fueled and ready for pick-up. Extra materials and supplies were on hand and offered if needed, as was storage. Pick-up and drop-off was easy. Dana Russell was pleasant and informed, on the phone for reservations and on site for pick-up and drop-off. A great experience that I'd recommend to others. Thank you!

Guest parking was unclear.

You can actually provide the equipment I paid for (and needed), or, barring that, offer some kind of a solution instead of just a guy who shrugs his shoulders and walks away.

Perfect experience! Great, helpful, friendly staff

Deana did a superb job in every aspect of my customer experience. She was professional, cordial, helpful and knowledgeable. EXCELLENT!

Thank you. You all make moving and storing belongings seamless and stressless.

Had some trouble with getting flat carts. Still very clean. Need more flat carts

Spectacular service and outstanding value!!! Thank you!!

Great jon

This is the BEST experience I've ever had with Uhaul. Exceedingly friendly and helpful staff. it was a true pleasure to do business with them.

i rent a trailer, and i got an old trailer with the wheel fenders bent, loose and part of it broken holder or retainer. after all i will said was ok

Provide moving elements in rental charge, such as blanket pads. Same mileage charge on weekends as weekdays. Need more dollies during peak periods.

I was very impressed with the two customer service reps that greeted me when I arrived and helped me with my reservation. I won't hesitate to use this location again!

This experience was beyond excellent. Friendly, helpful staff, extremely clean location. I was so impressed with their service, I almost hated to move away.

Could not find my car using the app.

NO improvements! The team there is wonderful. They were pleasant, efficient and helpful. A truly refreshing experience. It was not the closest facility to our house but they had the equipment we wanted. That said we would come back just because of the team working there. Thank you.

Exceptional experience. Staff was absolutely excellent and friendly.

Dana was great. Very helpful, efficient and professional. Dana even moved her car so that I'm able to park mine since one of the employees parked diagonally taking up two spaces. If parking diagonally is part of protocol, I apologize, otherwise, very unprofessional and inconvenient.

UHaul advertised $!9.99 rental, but I was charged over $60 dollars. This company simply lies, like Trump.

Very convenient and safe

I was really surprised. I have been to 4 different U-Haul locations with a lot of variation in service and facilities. This location is really squared away. They have great, new, clean facilities with lots of room to socially distance. They had lots of solid staff on duty, and eager to help me. All of them seemed knowledgeable and motivated. No nonsense. In and out. Lots of parking (not many U-Haul locations have adequate parking). More people should use this location. It's quite convenient.

Thank you!

Most of your trucks needs Michanical maintenance very bad engine and slow in movment

Despite the difficult conditions your employees have to work in, all of them were welcoming, helpful, and nice. I would absolutely recommend this place to friends and acquaintances.

Best U-Haul place we have ever used. Staff was efficient and friendly; equipment ready when we arrived. Will definitely use again.

Perfect

none

Always far above the standard.

The location is great and also the atmosphere is welcoming. The staff is very respectful. This is the third time re ting from this location.

We did not receive the dolly that we were charged.

VERY GOOD

My original credit card company would not approve the large credit of $1400.00 to pay for the delivery. I was not called about this and then attempted to get UHAUL phone workers to use a different card was put in a 75 minute hold loop and waited for no results. Then I finally got through to Terrie in Baltimore and Suzy in National city and they both helped me to accomplished the transaction in 30 minutes total time. Both Terrie and Suzy were extremely professional, calm and capable in processing a new credit card. The delivery and pickup of the UBOX by Monique (I think) was well done in the confide space she had to maneuver the forklift and UBOX. Well done and outstanding recovery over all. RRRoan

Great experience. At close out, I was told to provide a photo of my unit fully cleared out. I wish this was on the website (I did not see this in the close out section of the FAQ).

The young man that helped me really had patience and excellent customer service skills I was asking him so many questions at one time but not once did he change his tone I wish their were more people like this young man

there were some problems with the rental of the truck when Uhaul claimed they couldn't find our reservation and rented us a more expensive truck. That was later made right. My complaint is that when we were in the storage unit someone tried to unlock their unit without having first swiped their card at the entrance and a VERY LOUD alarm went off. The alarm was a decibel level that caused hearing damage. My husband's ears are now ringing nonstop and the tinnitus is interfering with normal lilfe. It has been a week and it appears that the damage is permanent. We are furious. No uHaul people checked when the alarm went off so it was pointless and yet it caused real damage to my husband's hearing.

When it comes to storage crag and his team make that best for me and I always recommend it to friends and family

Friendly and answered all my questions.

Delaney is awesome. Very friendly and helpful as was the person inside the facility who kept it clean and easy to maneuver through.

I would have given five stars except for three things: 1. There was confusion about the free month. This is the second time that staff members made an error since my original move-in date in May, which caused unnecessary stress. I also wasted a lot of time rechecking my online account for updates. 2. If I hadn't thought to check for the promised free month on my account before my last visit and if Craig, the GM, hadn't been there when I went inside, I believe I would have had to file a complaint. The guy standing next to Craig at the counter sounded like he didn't believe me when I explained that I had been promised a free month both via email and on the phone after my van rental. 3. The unit is supposed to be climate controlled. I was unable to visit it in all of the months between May and October to check. When I went there twice in October to deposit items and then pick up some items I forgot, it was humid inside and musty smelling. I can only keep my fingers crossed that my belongings, especially any paper and fabric ones, come out of it okay. Otherwise, this U-Haul storage is definitely a place that I recommend for self-storage. It's large and has plenty of units. There are bathrooms on each floor and an easy-to-use elevator. They offer a variety of carts. It has an excellent security system. The staff are also informative and friendly.

Aprecio mucho su servicio, solo sería bueno que el acceso a sus bodegas tuviera asesoría en español

The facility was always very maintained and clean, as well as easy to access to my storage using the moving stair and plenty of carts being available. All in all, even though it was far for me to come to my storage, it was still a very well kept facility and I would definitely recommend it.

The facility was clean and the Team at this place were great to work with. They were flexible and friendly and always looked for ways to work with us when delays inevitably occur. We had a complicated move that was made easier by the uhaul team.

The customer service were so friendly and professional especially a young gentleman by the name of AKIM BANGURA,he was so helpful and professional

Seamless process for transitioning to a new storage contract.

I could not have asked for better service or found a more professionally organized and well-maintained storage facility. My unit is clean, dry, rodent-free, and easily accessed. The loading dock makes it very easy to transition items for storage from my vehicle to the floor that my unit is on, which eliminates having to lift heavy and bulky items.

Staff very helpful Very clean restrooms Easy access

A nice place environment

The facility is extremely clean and the staff was great would recommend this place to anyone needing storage or renting a uhaul.

They was very patient with me and helpful.

My one complaint that I have is that I arrived at the location at 9pm and the location was closed. I had no notice that the storage part was combined with the truck rental part so I assumed that the storage place would be staffed until 10pm. I think the website should clearly state that you can not sign the contract/ get keys past 7pm. It just states storage access until 10pm. On a positive note, associate Joy was very helpful and accommodating. I really appreciated her assistance.

Whoever cleans the storage unit does an excellent job.

The female staff member that cleans The storage area during the week is absolutely wonderful. She always goes beyond to assist and care for customers. I am speaking from personal experience. She is always professional and marks your team in a highly positive manner. I would use your services again if needed just because of her. For one year I personally maintained 6 storage units at your location.

Staff was friendly, helpful, and professional, especially Delaney

We elected to move our belongings from a U-box to a storage unit at the Springfield VA facility. When our U-box was being shipped, we received an email offer for one month of free storage. My wife called and booked a storage unit, but later it was clear this reservation was made (I got a call to schedule U-box delivery which of course was not necessary, and then I had to reserve a storage unit at the U-haul facility when I went to access the U-box). Overall the process of accessing the U-box and transferring belongings to a storage unit was not clearly explained, and there seems to be a communication disconnect between the storage rentals team (front retail area of the facility), the shipping/receiving/warehouse department and U-haul’s central customer support hotline. In the end, we accessed our U-box and moved belongings to our new storage unit fine, we were just confused about the process beforehand.

I had an amazing experience at both ends of my move and the truck was a beast. It was a great move. Could not have asked for a better experience.

Staff are very friendly and nice to me and my family day know my name thanks again so much

Staff are not attentive to customer’s needs. I was charged $15 for paying late when i gave them my credit card info for automatic payment. I have to go to the office twice to settle this problem. When I gave up one of the units i rented, instead of closing the empty unit, they closed the other unit with my things so i have to go back to the office again to settle the issue.

Delaney was very professional, friendly, and helpful. She walked from the office to the storage facility and immediately took care of my issues.

We received excellent customer service from both Claris and Joy. They made our move so much easier, plus they are super friendly.

Prices are great. Deals are great . People are great.

We had a fantastic experience at the Springfield U-Haul storage facility. Clarice and Joy made our moving experience much easier by helping us secure storage units and a cargo van in order to move our goods out of U-boxes. Also, the U-boxes were staged and ready to go when we needed them. We greatly appreciate the Springfield U-Haul team's efforts.

Lovely hard working team risking their lives in this pandemic. God bless you all.

Try to go from $$$$ to $$$

Great Staff

Always helpful and informative. Very reasonable prices as well. Lots to choose from. Keep up the good work🖐

Joy was so helpful and amazing when I was there - really appreciate everything she did to make my move so easy!

thank you claris for all the help

Best customer service! Craig, Ryan and Robert very helpful and responsive. I appreciated their patience in answering my many questions.

Very nice people and Robert is the best and the team are all Friendly to me and my husband

Robert and Craig both very responsive and professional - thank you for all your help!

Told me they had the van and auto transport that I needed, then said they don’t have it anymore. Sent me 40 miles away to leesburg store what supposedly had it. After arriving at other store and waiting 30 minutes, they pulled up with the auto transport. 45 minutes after leaving with auto transport, I was called and informed that the transport that I just waited and paid for was reported stolen and I needed to pull over and wait for someone to come swap it out. Something that should have been a quick transaction ended up wasting 3 hours of my time.

Great customer service!

This is the best storage facility I’ve used even the staff are always very helpful and the place is always well kept clean compared to many storage place I used before .

Good Service

With my experience the storage unit was clean and perfect space love the unit that has facilities option to put heat on water fountains followed very professional. Be with my experience the storage u

Recently needed to rent various moving & storage equipment. Can't say enough positive comments about this U-Haul facility's front end staff. Would definitely recommend. Will definitely use again!

very clean facility, better value than previous company I used, efficient office staff and friendly service.

Compared to your Newington location this team was awesome. Extremely helpful. No waiting. Could not have been a better experience.

Excellent service, responsive to questions, and convenient.

I am planning on moving things from another storage place this month to your place. Your place is much cleaner, well lite, easier to get into and affordable.

As a woman returning a truck by myself after dark, I thought the process was fairly smooth BUT I wish I would have known that I was going to have take photos on the return!!!!!

Staff was so helpful and friendly. Very rare to find this with ALL the staff no matter who was assisting me!

The gentleman who helped me was excellent and thorough. The facility is clean and appears to be well managed. Looking forward to using my storage space here.

People where very helpful. The place was very clean, well lite and great carts to move my things to my storage unit.

Staff were great and the facility is very nice.

Service was prompt, courteous, and details were explained thoroughly. I would recommend U-Haul Moving & Storage of Springfield to friends and family.

The staff doesn't care for safety/security, is poorly trained, & lacks basic customer service skills. I was compensated for my trouble, but nothing could get me to recommend or use this business again

I ended up being charged for a service I did not request and refund was not made

Excellent staff and facilities. Great customer service.

Everyone was very friendly and very helpful.

N/A

Highly professional and attentive to customer needs!

Robert Lopez was the model of good customer service.

Our original 30-day free storage contract was 795025-00103517. The mgr lady at Springfield could not find it, she created new contract 795025-00103767-113428. Must we cancel both when we are done?

Great location and easy to access your storage unit!

No trouble at all. Had a great experience here with U-Haul

Maybe the worst customer service experience ever. We waited in line for 10 minutes and weren’t even acknowledged by the staff behind the desk who were busy I guess. They only got ruder from there.

The facility was clean but the lights were out in my hallway. The employee helping me check in was kind, but did not know how to apply the discount I was asking for, and it ended up being a big mess.

The storage facility is very clean with ample hallway space. Lots of carts for transporting your goods to the locker.

we always receive the best service and vehicle is always ready when requested. this is the same every time we use them.

Outstanding service. Profrssional behavior. In and out quickly.

Facilities, late night access, and moving this in were great. I wish I had more say in where my storage until was located. It was a bit annoying to have to move things up stairs.

friendly service helped release the car from the auto transport even though it was raining hard.

Thank you for your service.

Excellent customer service everyone worked as a team with great camraderie ! Every body there should be commended by senior management!!

Out storage unit was on the far side of the building, dozens and dozens empty units closer to the loading docks. asked for a closer unit, but no, ZERO logic. No military discount

Extremely clean facility; helpful staff. A staff member even offered to carry heavy items for me! So helpful to have this space free for a month with truck rental. Exellent perk! Highly recommend!

We easily made the reservation on line. Getting the storage room took a while and the info was not easily seen by us. A van blocked 3 parking spots at load dock, employees did nothing about it.

Delivered U-Box on schedule!

Very happy with your service. For the most part your employees were courteous and attended to my needs.

The person that made the reservation at the U-haul store was very polite. The lady that dropped off & picked up the U-Haul boxes was great and such an asset to U-Haul, she went above & beyond!

excellent experience

Very easy moving process especially for a cross country move that can be very stressful! Much much more affordable than PODS! Would recommend in a heartbeat!

Easy transaction and super helpful staff. Facility is spotless and secure and I am completely pleased. All in all, my truck rental was smooth and efficient. Would definitely use U-Haul again!

The staff was very pleasant and accomodating. I would recommend this U-Haul location to anyone. My movers also complimented the facility. Specifically on how clean it was and the security.

He was professional and explained in detail.

Excellent service. Appreciate their customer service and ability to be flexible

I had a small move, the staff were quick and helpful.

Super friendly staff, reliable service.

Great facility, clean and helpful manager.

No comment

Efficient, professional and appropriate! great help! thanks

I did a lot of research before renting U Boxes. My decision was based on interaction with UHaul customer service personnel. They were so helpful and I couldnt be happier. Thank you !

Very helpful and courteous

The staff was helpful and the pods were picked up and delivered promptly in a minimum number of days from the storage facility. The door had sagged on one of the pods and the lock fallen off.

Adequate

Your U-Haul Moving & Storage of Springfield at 5285 Port Royal Rd, Springfield, VA 22151 did the excellent customer service.

The General Manager and staff were OUTSTANDING!

Price quoted $114 for 10X5 yet I was charged $119.00. I was Given a unit extremely far away when available units were close to the loading dock. Facility was clean

The Storage Facility Rating of the U-Haul Moving & Storage of Springfield is excellent and the quality of customer service of your office’s staffs is also excellent, my family and I thank you so much.

Delonte was great to work with. 100% Customer Service and spoke well of the company.

First I rented a U-Box, not anything to do with the facility itself. The container was promptly delivered and served my purpose satisfactorily, however I did have an issue with the door.

Never made it to the store, the Ubox was delivered to the home. There needs to be some communication about the pads. How they should be returned. How they should be folded. Not right to charge

An all around great experience—thank you.

Staff is checked out, no awareness, lied several times, always on their phones, Zero sense of urgency. Will never use U-haul again and will recommend to friends and social media do the same.

Great job

We move our furniture from state to state, and Springfield is final destination by using U-Boxes! They are very friendly and easy to make customer satisfy! The managers and delivery man are awesome!

The managers were terrific to work with and the delivery guys also

excellent customer service

We had the u-haul box delivered so do not know about the facilities. Very pleased. Worked like a charm.

Very easy to do business with, really helped me out of a bind. Thank You!

Got charged for a U box that I didn’t even have.

A little bit of waiting time, but once you are attended it goes lightning fast.

Springfield, VA needs more employees.

Good communication.

Solution oriented, great customer service

I can’t rate the facility because I rented PODS. These were delivered directly to my house then moved to my son’s new home. The delivery team/driver was amazing( thank you Jimmy)! A+++

The staff were very nice and efficient

Very accommodating with changing my pickup time. The first 3 questions are n/a as i never saw the storage facility but you won't let me skip them. UBox was delivered to my house.

Friendly staff but I made an appointment a few days in advance to pick up my U-Box. Got there, wasn’t ready until noon. Pretty unacceptable, it should’ve been pulled from their shelf before I came.

Jimmy was excellent and worked hard to make sure the delivery and pickup of the UHaul containers went really well.

Super helpful and very friendly staff. Love that they get around the place on U-Haul bicycles. The container was a fabulous option for moving my Mother-in-law's possessions from TX to VA.

I've had a few experiences with UHaul and this was by far the best. This renovated facility is super clean, feels very safe, lot of friendly, helpful people. Had a no-hassle easy UBox cancellation.

It’s very bad experience with very bad customer service I rent truck and I give it back on time and they charge me double of the price that lady told me over the phone if any manger can contact me pl

When ordered online they priced me at 125.00 for transporting the UBox to the address I provided. After they dropped it off, they ended up charging me 135.00. So lame.

The delivery of the Ubox was flawless. The delivery was right on time and when we finished early, he even came and picked it up quickly. Will recommend Ubox to everyone. Great way to do a move!

We were told that the warehouse was not available to pick up our boxes on a Sunday.

Had difficulty getting a hold of the actual location over the phone. The call center was completely unreliable in Louisiana, not interested in being repeatedly misled again

I had a U-Haul pod The Springfield office was very helpful

Delivery of my ubox was quick efficient and the driver helped me unpack!

Horrible experience

Thank you.

Best U-haul teams I have ever dealt with

Helpful and efficient - definitely served its purpose!

There was some confusion about delivery (got a call 3 days before that box was on its way to my house), but once that was worked out all smooth. Craig was excellent and really helpful - thank you!

Very courteous staff

Craig Russell was great.

1) I received 7 identical emails with this survey request within a 2 min period 12:29am-12:31am. 2) I called Uhaul twice, so above questions are N/A. 3) After 1 week & 2 calls to UHaul. No response.