Customer Reviews for U-Haul Moving & Storage of Springfield

6760 reviews

5285 Port Royal Rd   Springfield, VA 22151
(Braddock Rd and I-495 Turn at Ravenworth Plaza)

(703) 962-1241

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(703) 962-1241

5285 Port Royal Rd
Springfield, VA 22151
(Braddock Rd and I-495 Turn at Ravenworth Plaza)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience! Thanks for the help!

MICHAELSCOTT M. 
Rating:
5.0

Customer service was great!

ENOCH C. 
Rating:
5.0

Customer did not leave a comment.

JAMESCRAIG S. 
Rating:
5.0

Uhaul the best service

IVANM E. 
Rating:
5.0

Customer did not leave a comment.

MICHAELEDWARD S. 
Rating:
5.0

Make the signage about where to drop off and park way more clear. Also, needs more parking!

Gaelan S. 
Rating:
5.0

Everything was easy. Employees helpful and nice. Price very reasonable.

STEPHENLEWIS A. 
Rating:
3.0

Customer did not leave a comment.

Louis V. 
Rating:
4.0

Customer did not leave a comment.

SAYTHAYA S. 
Rating:
5.0

Customer did not leave a comment.

greg g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHERINE A. 
Rating:
5.0

Simply SUPERB! Easy, stress free, worked like clockwork! And, staff and Manager Craig, excellent! Thanks!

LISARENEE L. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
1.0

The first half of my u-box experience was fine. After my box was shipped i kept getting calls about delivery confirmation. One person would call and give me a time, then someone else would call right after to give a different time. I hired movers through U-haul moving help. My box was delivered late so the movers charged me an additional fee for waiting. On the first attempt to deliver my box, uhaul delivered two empty boxes. I explained to the driver that my boxes were filled. She realized she mad a mistake and left to “get the right boxes.” It took hours for her to return so I was charged another moving fee because my movers had another job and had to come back another day. I dont think I will be using u-box again...

Lauren W. 
Rating:
5.0

Customer did not leave a comment.

JACKHAMILTON J. 
Rating:
5.0

Customer did not leave a comment.

MICHAELT D. 
Rating:
5.0

Customer did not leave a comment.

Marco V. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO L. 
Rating:
5.0

Employee fetched the vehicle; it was a clean, new Chevy Silverado. Worked out great for moving some over-sized playground equipment. Smartphone check-in was smooth and quick. Overall a very positive experience—I would do it again!

CHARLESKUKENIS H. 
Rating:
4.0

Suggest the return entrance be better marked - hard to spot

Harvey G. 
Rating:
2.0

Customer did not leave a comment.

JANE NICOLE J. 
Rating:
5.0

Customer did not leave a comment.

Anastasia S. 
Rating:
3.0

The location is too busy -there is too much equipment and not enough staff on site. When I was picking up the trailer, there was no parking at the facility and I had to park at the next building and walk. On the return, I couldn't find the spot to do self-return and there was no one at the equipment return place. Then finally the guy showed up and showed me the spot to park saying that he will help to unplug, but he forgot about me. Finally I did everything myself. It worked out, but I can't say I was happy about this experience.

Viktar Z. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERLEIGH H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHJUDE K. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

No improvements are needed. I have always had a great experience at this location.

MONICAIRIS D. 
Rating:
3.0

Not very nice employees

Orlando L. 
Rating:
5.0

Trailer was clean, but leaked water in the rain.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
3.0

I had a 9 AM appointment, however, the store was busy and I wasn't helped until 9:20 AM. This delay impacted my planned trip. There was one highlight, when I was outside getting the trailer the one assigned to my reservation was not on the lot. The employee helping me, made the quick decision to assign me another trailer without further delay.

Adam P. 
Rating:
4.0

No one checked me in when I returned the equipment.

MICHAEL S. 
Rating:
1.0

Took forever to find first truck, keys not in the locker, first truck check engine light was on, second truck only had a quarter tank of gas and air conditioner broken.

Steven G. 
Rating:
5.0

The return process was seamless and had no problems at all.

ROCIO R. 
Rating:
5.0

Customer did not leave a comment.

Solmaz R.  |  Online Move In 
Rating:
5.0

Desk were great and Friendly..

NADA F. 
Rating:
5.0

Customer did not leave a comment.

Edward J. 
Rating:
4.0

The first van had a problem. But I returned, and the person quickly gave me a new van. Worked well.

Steven T. 
Rating:
3.0

If someone rents a 26' truck a month out, have the truck there. I had to take a 20' because that's all that was available. If several weeks is not enough time to get what I need, then how much time is needed? To me, when a reservation is made, a promise is made. Keep your promises. The staff was great.

CHARLES W. 
Rating:
5.0

I rented a van 18 months ago and the experience was so-so. This time was so much better! The women at the front desk were facing a long line but helped every customer and kept the line moving. The van was really nice.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JOHNCHRISTIAN F. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

The Port Royal Location is ALWAYS my first preference when renting a U-Haul in Northern Virginia. The staff is professional and knowledgeable both on the phone and in-person. The facility is spotless and well lit.

Colleen S. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Sydney was great. She got my equipment promptly and fixed a minor issue quickly.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

PHILIPPETHOMAS F. 
Rating:
5.0

The employees were very helpful

roche m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTTBERNHARD H. 
Rating:
5.0

Customer did not leave a comment.

Hoa L. 
Rating:
4.0

Left rear tire was leaking air. I had to air the tire three times. I also notified the employee when I returned the 10 foot truck.

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

MICKEYDEAN L. 
Rating:
2.0

If you are going to charge a customer for a furniture dolly, please put one on the truck. If there isn't a dolly on the truck or please don't charge customers for one anyway. You'll lose business.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

RUBEN F. 
Rating:
5.0

Clean facility and kept climate controlled. Staff notified me immediately when they saw a chemical substance coming out of my unit, when I found it was wiper fluid that had leaked out. Staff are all friendly and helpful. Highly recommend.

Daniel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERTOA R. 
Rating:
5.0

Great people that really know how to help.

MICHAEL EDWARD O. 
Rating:
5.0

I really appreciate the communication we had, i knew exactly what expect next. The ladies that delivered and picked up the box were super nice and very knowledgeable about the process. Basically, no surprises!

fabio G. 
Rating:
1.0

I reserved my uhaul for 6am which was a requirement as I only had 3 hours for my move. I got to the location and the online reservation directions told me I needed to wait until uhaul opened. I had to sit and wait an hour because my reservation locations got switched (last minute) when they transferred locations they did not put 24/7 reservation. It costed me an hour which I really needed. Also, on the handle of the pull down door there was a very sharp metal piece sticking out which my husband completely sliced his hand on and we needed to tape up, which didn't help with the entire day of moving. It was an awful experience to say the least.

SAMUELJAMES O. 
Rating:
5.0

Nothing.

CHARLESLAWRENCE R. 
Rating:
5.0

Awesome service!!!! Keep up the good work!!!

GIRUMG D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

MICHAELDAVID A. 
Rating:
5.0

Customer did not leave a comment.

Jay E. 
Rating:
5.0

Customer did not leave a comment.

Allen P. 
Rating:
5.0

Customer did not leave a comment.

MICHAELALAN W. 
Rating:
4.0

Customer did not leave a comment.

JAMESG M. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
1.0

After I returned trailer, they failed to note it in my rental record which showed I still had it the next day, and they failed to send me an email confirming return. I called UHaul to deal with this and was put on hold for 55 minutes, then told to call the drop-off location when they next opened. Finally it was all straightened out.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

JASON ADAM S. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Great facility and outstanding customer service team.

William M. 
Rating:
5.0

Customer did not leave a comment.

RALPH W. 
Rating:
2.0

I made a reservation for a cargo trailer to help facilitate my move. Upon arrival at 4:30pm I was helped by an employee named Zach. I was notified that I need a certain drawbar because my hitch was smaller than he thought. I went inside. He showed me which part to buy and we went to put the trailer on. Zach had trouble getting the drawbar n and said I should go to another uhaul location about 10 minutes away. It was around 6:30 pm at this point. I drove the other location, grabbed the proper drawbar and returned to the port royal location. Upon my return around 6:50pm. Zach told me he didnt think I'd make it back in time and decided on his own to refund my entire reservation. I've never been so inconvenienced in my life. I actually called when I was on the way to see if it would stay be okay for me to come and the other employee said "Yes. Come on in." After arriving and letting them know how piss poor their service was, the "Manager" Delonte told us there was nothing he could do and he closed the systems down already. But I would like to the actual manager Corey Harris & his stellar employee Sydney who went above and beyond to ensure my travel experience was the best it could possibly be. They understand that the reservation was cancelled due to an issue they caused and provided a solution. Corey & Sydney were the saving graces that day. They deserve a raise for proper customer service.

NDIAYE D. 
Rating:
5.0

Customer did not leave a comment.

MARKJOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

WILBERTRAY N. 
Rating:
5.0

Delaney is amazing and truly understands what it takes to provide excellent customer service.

GILPIERRE F. 
Rating:
5.0

Your team is exceptional - made moving less stressful which is so great!

JOHNM R. 
Rating:
5.0

Customer did not leave a comment.

Derek C.  |  Overall Experience 
Rating:
4.0

Your advert price looks like a deception. What you actually charge is way way high.

FRANCIS K. 
Rating:
1.0

They moved my reservation every 10 minutes and I hired people to help me move furniture and I wasn't able to get the truck when I was suppost to

FREDYARIEL F. 
Rating:
5.0

Customer did not leave a comment.

REGINALD E. 
Rating:
5.0

Great experience wonderful staff. Good equipment.

DONNAHARRELL S. 
Rating:
5.0

Customer did not leave a comment.

LUETHMAYEN A. 
Rating:
1.0

Customer did not leave a comment.

Joseph K. 
Rating:
3.0

Only thing I don't like about this location.. Is that you have to go looking for your truck...( tool me almost 5 minutes to locate mine ) what happen to good customer service with bringing the truck to the front for you so you can inspect it together...

ROBINDENISE S. 
Rating:
5.0

Customer did not leave a comment.

CLARENCEWALTER D. 
Rating:
5.0

Van wasn't fully swept out when I got it. It had salt of some sort. And the location wasn't the most convenient. But the service was pretty great and helpful.

JASON F. 
Rating:
5.0

Customer did not leave a comment.

Kerrie D. 
Rating:
5.0

Customer did not leave a comment.

Taesoo L. 
Rating:
4.0

Great service, but few employees working the desks so had a long wait time to ask questions.

Tiffany L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

There were not clear instructions where to leave the trailer. There were a lot of people dropping off after hours and it made it a little confusing for all. Not a complaint but an observation. The lady we talked to before they closed was helpful.

MARKAMOS C. 
Rating:
5.0

Customer did not leave a comment.

WAYNEREO B. 
Rating:
5.0

The lady was very helpful and very efficient. I'm sorry I don't remember her name.

SANJIV M. 
Rating:
5.0

Customer did not leave a comment.

LOREN H. 
Rating:
5.0

easy on and off the beltway, not too far out of the way, drop off only took 5 minutes (i.e. really fast), lots of helpful staff readily available (although I really did not need any help). Got a new truck so I was especially pleased.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

LISANDROE P. 
Rating:
4.0

Customer did not leave a comment.

matthew T. 
Rating:
5.0

Customer did not leave a comment.

shelly l.  |  Overall Experience 
Rating:
5.0

Check in and hook up was easy and flawless. The agents who assisted were friendly, courteous, and very helpful.

Craig P. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Took 60 seconds to drop off. Wow!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JANM C. 
Rating:
5.0

I couldn't have access to door and I did not get storage unit

JOSE C.  |  First Impressions 
Rating:
5.0

Excellent service! I am glad I pick you instead of other businesses!

carlos t.  |  First Impressions 
Rating:
5.0

Really helpful and knowledgeable staff. Very patient with some impatient customers.

Peter b.  |  Overall Experience 
Rating:
5.0

The service was outstanding from the first greeting, to the extra help that was genuinely offered and needed because the battery on my car had died, the friendliness of the front desk staff, including the accessibility and ease of the return, I was very impressed. I would highly recommend going here for moving and storage needs. It was one of the best customer service experiences I’ve had which was so helpful after a long across country move.

Jeanne S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Victoria K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna H.  |  First Impressions 
Rating:
5.0

Definitely will comeback when need to

Henry d.  |  Overall Experience 
Rating:
2.0

Only two stars because the facility was in good condition, other than the card scanner not working for anyone. Staff was extremely rude when I needed help on 06/20/21 while I was clearing out my unit. I asked to speak to the manager. A staff member told me he would go get him. Ten minutes later, no one had come to the storage area to help me, so I walked around to the office only to find that the entire staff were rushing to their cars to leave. The manager would not make eye contact with me when I called out to him, and I HAD TO STEP IN FRONT OF HIS CAR TO KEEP HIM FROM DRIVING AWAY. On top of that, he was extremely rude when I insisted that he help me access my unit. Completely unacceptable customer service, and I won't be using Uhaul Storage in the future.

Max B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVIDDOUGLAS C.  |  First Impressions 
Rating:
5.0

These people here are awesome. Always on the move whether they are caring for customer at the counter, restocking the showroom, or cleaning the trucks and premises. Craig and his entire team always deliver a smile along with outstanding customer service. I thank them all!

norman d.  |  First Impressions 
Rating:
5.0

By far the best U-Haul store, truck rental and storage unit I’ve ever used in 20 years of military moves! The loading dock and utility carts made loading/unloading easily Half the work. Only drawback: the back is so busy and congested that backing a truck into the loading dock spaces can be a challenge....perhaps a way to enforce people not parking in front of the docks to give more room for the trucks would be nice, though I can understand the difficulty based on volume of traffic. Huge shout out to the young lady (blond w/ braces) in the office - she was always courteous, very knowledgeable and competent, and she managed all the other workers with great efficiency. Having worked with her at least 5 times, it was clearly not a one-time deal. In my career field, I promote rockstars like her and put them in charge of my most important projects. A secondary kudos to the shorter gal with piercings, who was also great, but I worked with her just the one time.

James N.  |  Overall Experience 
Rating:
2.0

I was giving two months free rent and a free lock in order for me to take the storage all I've been doing is getting texts from you telling me that I'm behind in my bills I got a final notice yesterday I went to my storage and you had locked me out of my storage I do not owe anything until July 12th and now they moved it to July 21st this is been a nightmare somebody needs to get their act together

ROBERTDARRELL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin W.  |  First Impressions 
Rating:
5.0

My move in was complicated by the after-hours security alarm check in process combined with the locked automatic sliding door. This detailed instruction was not part of the check-in process. The difficulty was quickly explained and accommodated by one call to the on-call facility manager. In hind sight, if such instructions had been included in the emailed instructions, I might have complained that it was complicated and confusing. For matters of security, this experience increases my confidence that my storage is secure. So, I rate excellent.

MAURICE S.  |  Online Move In 
Rating:
5.0

Perfect

HASSAN E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demond R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mack S.  |  Overall Experience 
Rating:
5.0

Just thanks to u-haul!!

victor m.  |  Overall Experience 
Rating:
5.0

The guys working the desk were amazing. I think at least one of them was there when I picked up my truck to move away 2 years ago. It was great to see them back and they were just fantastic and really made me happy about bringing my business here.

Michael O.  |  First Impressions 
Rating:
4.0

NOBODY ANSWERS THE PHONES

patrica v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthya C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna I.  |  Overall Experience 
Rating:
5.0

Would have liked for the larger doors to stay open after 7pm. Would have made move in much faster.

Jasmine B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonardo G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H.  |  First Impressions 
Rating:
4.0

The first 2 units offered were already occupied.

Robin W.  |  First Impressions 
Rating:
4.0

After-hour online check-out did not work.

HAIDUC N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aida F.  |  First Impressions 
Rating:
4.0

NOBODY ANSWERS THE PHONE AND EVERYTIME I CALL ITS ALWAYS A 25 MINUTE WAIT - REALLY UNACCEPTABLE AND I WILL LOOK FOR ANOTHER OPTION

patrica v.  |  First Impressions 
Rating:
5.0

It is natural for my trial and error that I do not know how to use it at first. I quickly got used to it with the kind help of the staff. The lady who cleans here is also kind.

Kyung Hwan Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEAN F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jon S.  |  Overall Experience 
Rating:
4.0

Great staff, everyone friendly and helpful. There was even an employee who helped me with getting set up.

Syreeta M.  |  Online Move In 
Rating:
3.0

Security code doesn’t work half the time. You have no way to access your storage after hours. Even the cards that they give you don’t work half the time. After hours there’s no way for anybody to help you expeditiously.

Charles C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRICIAMARIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin B.  |  Overall Experience 
Rating:
5.0

Thank you for your good service

MARIAESTHER J.  |  Overall Experience 
Rating:
3.0

Storage was good. Frustration is that signage is bad and phones are never answered. Nothing tells you that main doors close when front does even though access hours are longer. I was told it's in the contract but who keeps their contract with them every time they visit. There is nothing that tells you to take a photo of an empty unit. If you wan folks to feel informed, inform us in great big letters in visible places, not small print in the contract.

Steve N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Henry d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

morgan z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike S.  |  Overall Experience 
Rating:
5.0

Thanks. Check in was very smooth and very good customer service!

Sarah B.  |  First Impressions 
Rating:
5.0

The storage was useful for prepping our house to sell.

MARKTHOMAS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter H.  |  Online Move In 
Rating:
5.0

So, so clean, well lit, safe storage facilities. Will use again when the need arises and highly recommend to as many people as I can!

Diane K.  |  Overall Experience 
Rating:
5.0

It's always great doing business with U-Haul Port Royal location in Springfield, staff is always friendly and ready to help, facilities are super clean and access is very convenient.

Jorge S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah P.  |  Overall Experience 
Rating:
5.0

The best U-haul i’ve ever been to!

Jessica G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernaldo H.  |  Overall Experience 
Rating:
5.0

I have used several storage facilities over the years. This one, on Port Royal Rd in Springfield Va is by far the cleanest, well stocked, well organized, and friendliest.

renee w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L.  |  First Impressions 
Rating:
5.0

Clean and well lit. Could use a few additional flat carts . Weekend left only mattress carts and there were very few people in building. Otherwise all good. Thank you for the lock.

SUEANN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory W.  |  Overall Experience 
Rating:
5.0

Nice facility - good location, convenient access and lots of drive space. The individual who helped me at the desk was fast and very professional and courteous. Thanks!

Michael R.  |  First Impressions 
Rating:
5.0

Easy process to rent and access the storage unit.

MARKTHOMAS H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shereen G.  |  Overall Experience 
Rating:
5.0

First I want to say thank you to Craig personally, he’s a great person with a good heart. I had the pleasure of meeting him when I went to this location to rent a storage and he made me feel right at home very professional and friendly. On top of that I have NEVER seen a U-haul this clean inside and out.The place is Immaculate! Thanks you again for getting me out of a terrible situation Craig and turning it positive!

james a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEYVIS V.  |  First Impressions 
Rating:
5.0

Craig and his team at the Springfield location are great! I've used more than a few U-Haul locations and this location is among the best if not the best. From renting trucks, trailers or a storage locker they are great. Keep up the good work!

Gary T.  |  Overall Experience 
Rating:
4.0

Great experience so far. If I had to pick something as a suggestion, it would be great to ask for preference in location of unit. The one assigned me was in the very back, and I saw same size units available right next to the elevator. Thanks!

Alejandro B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

John P.  |  First Impressions 
Rating:
5.0

Amazing experience and the best staff, team. Highly recommend!

Jeff W.  |  Overall Experience 
Rating:
5.0

The staff were incredibly helpful, answered all of my questions, were very polite and really efficient. I rented a 15’ truck and a storage locker. The climate-controlled locker was absolutely spotless, and was easy to access.

James C.  |  First Impressions 
Rating:
5.0

Couldn't have been happier with the move in process! Super easy and convenient!

Kelly H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANE T.  |  Overall Experience 
Rating:
5.0

So helpful. so friendly. thank you!!!!

Terrey L.  |  First Impressions 
Rating:
5.0

Best storage facility. I stored my stuff for 6 months till I found a place to stay around Northern Virginia. Checking in & out was quick & easy. When I checked out the lady staff who helped me is amazing, it's unforgettable experience. Thank you so much.

Betelhem T.  |  Overall Experience 
Rating:
5.0

I had a bad experience at another location and when I came to this location I was greeted by a gentleman named Craig I thought he was a very professional person and caring at the same time !!!! Since then I’ve moved to his location the beat location in Northern Virginia! Thanks Craig

james a.  |  First Impressions 
Rating:
5.0

Was able to make arrangements over the phone with ease. Very convenient

Tedisha B.  |  First Impressions 
Rating:
5.0

Perfect experience! Great, helpful, friendly staff

Jeff W.  |  First Impressions 
Rating:
5.0

Deana did a superb job in every aspect of my customer experience. She was professional, cordial, helpful and knowledgeable. EXCELLENT!

JOE P.  |  First Impressions 
Rating:
5.0

Thank you. You all make moving and storing belongings seamless and stressless.

hallie h.  |  Overall Experience 
Rating:
4.0

Had some trouble with getting flat carts. Still very clean. Need more flat carts

david p.  |  First Impressions 
Rating:
5.0

This experience was beyond excellent. Friendly, helpful staff, extremely clean location. I was so impressed with their service, I almost hated to move away.

CATHERINE B.  |  Overall Experience 
Rating:
5.0

Very convenient and safe

MARIAESTHER J.  |  First Impressions 
Rating:
5.0

Thank you!

Jeanie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  First Impressions 
Rating:
5.0

Great experience. At close out, I was told to provide a photo of my unit fully cleared out. I wish this was on the website (I did not see this in the close out section of the FAQ).

Matthew N.  |  Overall Experience 
Rating:
5.0

The young man that helped me really had patience and excellent customer service skills I was asking him so many questions at one time but not once did he change his tone I wish their were more people like this young man

cloressa b.  |  First Impressions 
Rating:
2.0

there were some problems with the rental of the truck when Uhaul claimed they couldn't find our reservation and rented us a more expensive truck. That was later made right. My complaint is that when we were in the storage unit someone tried to unlock their unit without having first swiped their card at the entrance and a VERY LOUD alarm went off. The alarm was a decibel level that caused hearing damage. My husband's ears are now ringing nonstop and the tinnitus is interfering with normal lilfe. It has been a week and it appears that the damage is permanent. We are furious. No uHaul people checked when the alarm went off so it was pointless and yet it caused real damage to my husband's hearing.

William B.  |  First Impressions 
Rating:
5.0

When it comes to storage crag and his team make that best for me and I always recommend it to friends and family

bala b.  |  Overall Experience 
Rating:
5.0

Friendly and answered all my questions.

Sarah P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  Overall Experience 
Rating:
5.0

Delaney is awesome. Very friendly and helpful as was the person inside the facility who kept it clean and easy to maneuver through.

Paul S.  |  Overall Experience 
Rating:
4.0

I would have given five stars except for three things: 1. There was confusion about the free month. This is the second time that staff members made an error since my original move-in date in May, which caused unnecessary stress. I also wasted a lot of time rechecking my online account for updates. 2. If I hadn't thought to check for the promised free month on my account before my last visit and if Craig, the GM, hadn't been there when I went inside, I believe I would have had to file a complaint. The guy standing next to Craig at the counter sounded like he didn't believe me when I explained that I had been promised a free month both via email and on the phone after my van rental. 3. The unit is supposed to be climate controlled. I was unable to visit it in all of the months between May and October to check. When I went there twice in October to deposit items and then pick up some items I forgot, it was humid inside and musty smelling. I can only keep my fingers crossed that my belongings, especially any paper and fabric ones, come out of it okay. Otherwise, this U-Haul storage is definitely a place that I recommend for self-storage. It's large and has plenty of units. There are bathrooms on each floor and an easy-to-use elevator. They offer a variety of carts. It has an excellent security system. The staff are also informative and friendly.

Bertha C.  |  First Impressions 
Rating:
5.0

Aprecio mucho su servicio, solo sería bueno que el acceso a sus bodegas tuviera asesoría en español

Rodolfo T.  |  Online Move In 
Rating:
5.0

The facility was always very maintained and clean, as well as easy to access to my storage using the moving stair and plenty of carts being available. All in all, even though it was far for me to come to my storage, it was still a very well kept facility and I would definitely recommend it.

joshuah m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATT B.  |  Overall Experience 
Rating:
5.0

The facility was clean and the Team at this place were great to work with. They were flexible and friendly and always looked for ways to work with us when delays inevitably occur. We had a complicated move that was made easier by the uhaul team.

Stacey B.  |  Overall Experience 
Rating:
5.0

The customer service were so friendly and professional especially a young gentleman by the name of AKIM BANGURA,he was so helpful and professional

Pearce J.  |  First Impressions 
Rating:
5.0

Seamless process for transitioning to a new storage contract.

Thompson G.  |  First Impressions 
Rating:
5.0

I could not have asked for better service or found a more professionally organized and well-maintained storage facility. My unit is clean, dry, rodent-free, and easily accessed. The loading dock makes it very easy to transition items for storage from my vehicle to the floor that my unit is on, which eliminates having to lift heavy and bulky items.

Thompson G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yofee I.  |  First Impressions 
Rating:
5.0

Staff very helpful Very clean restrooms Easy access

Bernard P.  |  Overall Experience 
Rating:
5.0

A nice place environment

Pearce J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sheila s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary ann B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugh O.  |  Overall Experience 
Rating:
5.0

The facility is extremely clean and the staff was great would recommend this place to anyone needing storage or renting a uhaul.

RACHEL H.  |  First Impressions 
Rating:
4.0

They was very patient with me and helpful.

TANGEE L.  |  First Impressions 
Rating:
5.0

My one complaint that I have is that I arrived at the location at 9pm and the location was closed. I had no notice that the storage part was combined with the truck rental part so I assumed that the storage place would be staffed until 10pm. I think the website should clearly state that you can not sign the contract/ get keys past 7pm. It just states storage access until 10pm. On a positive note, associate Joy was very helpful and accommodating. I really appreciated her assistance.

James M.  |  First Impressions 
Rating:
5.0

Whoever cleans the storage unit does an excellent job.

jason m.  |  First Impressions 
Rating:
5.0

The female staff member that cleans The storage area during the week is absolutely wonderful. She always goes beyond to assist and care for customers. I am speaking from personal experience. She is always professional and marks your team in a highly positive manner. I would use your services again if needed just because of her. For one year I personally maintained 6 storage units at your location.

Joe H.  |  Overall Experience 
Rating:
5.0

Staff was friendly, helpful, and professional, especially Delaney

Ablam A.  |  Overall Experience 
Rating:
4.0

We elected to move our belongings from a U-box to a storage unit at the Springfield VA facility. When our U-box was being shipped, we received an email offer for one month of free storage. My wife called and booked a storage unit, but later it was clear this reservation was made (I got a call to schedule U-box delivery which of course was not necessary, and then I had to reserve a storage unit at the U-haul facility when I went to access the U-box). Overall the process of accessing the U-box and transferring belongings to a storage unit was not clearly explained, and there seems to be a communication disconnect between the storage rentals team (front retail area of the facility), the shipping/receiving/warehouse department and U-haul’s central customer support hotline. In the end, we accessed our U-box and moved belongings to our new storage unit fine, we were just confused about the process beforehand.

Kevin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathleen C.  |  First Impressions 
Rating:
5.0

I had an amazing experience at both ends of my move and the truck was a beast. It was a great move. Could not have asked for a better experience.

Jon H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Addie W.  |  Overall Experience 
Rating:
5.0

Staff are very friendly and nice to me and my family day know my name thanks again so much

Tigida K.  |  Overall Experience 
Rating:
2.0

Staff are not attentive to customer’s needs. I was charged $15 for paying late when i gave them my credit card info for automatic payment. I have to go to the office twice to settle this problem. When I gave up one of the units i rented, instead of closing the empty unit, they closed the other unit with my things so i have to go back to the office again to settle the issue.

GINA J.  |  Overall Experience 
Rating:
5.0

Delaney was very professional, friendly, and helpful. She walked from the office to the storage facility and immediately took care of my issues.

Ablam A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

norah A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul S.  |  First Impressions 
Rating:
5.0

We received excellent customer service from both Claris and Joy. They made our move so much easier, plus they are super friendly.

Natasha G.  |  Overall Experience 
Rating:
5.0

Prices are great. Deals are great . People are great.

Micheal L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon D.  |  First Impressions 
Rating:
5.0

We had a fantastic experience at the Springfield U-Haul storage facility. Clarice and Joy made our moving experience much easier by helping us secure storage units and a cargo van in order to move our goods out of U-boxes. Also, the U-boxes were staged and ready to go when we needed them. We greatly appreciate the Springfield U-Haul team's efforts.

Natasha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fisner A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin B.  |  First Impressions 
Rating:
5.0

Lovely hard working team risking their lives in this pandemic. God bless you all.

Oreoluwa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashleigh W.  |  Overall Experience 
Rating:
5.0

Try to go from $$$$ to $$$

Edgar J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachada w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darion f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAY M.  |  Overall Experience 
Rating:
5.0

Great Staff

ROY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin S.  |  Overall Experience 
Rating:
5.0

Always helpful and informative. Very reasonable prices as well. Lots to choose from. Keep up the good work🖐

Michelle S.  |  Overall Experience 
Rating:
5.0

Joy was so helpful and amazing when I was there - really appreciate everything she did to make my move so easy!

Ashleigh W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

raven w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

GURDIP S.  |  Overall Experience 
Rating:
5.0

thank you claris for all the help

neris b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

serena S.  |  Overall Experience 
Rating:
5.0

Best customer service! Craig, Ryan and Robert very helpful and responsive. I appreciated their patience in answering my many questions.

LYNNE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise b.  |  First Impressions 
Rating:
5.0

Very nice people and Robert is the best and the team are all Friendly to me and my husband

Tigida K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl H.  |  First Impressions 
Rating:
5.0

Robert and Craig both very responsive and professional - thank you for all your help!

LYNNE B.  |  First Impressions 
Rating:
2.0

Told me they had the van and auto transport that I needed, then said they don’t have it anymore. Sent me 40 miles away to leesburg store what supposedly had it. After arriving at other store and waiting 30 minutes, they pulled up with the auto transport. 45 minutes after leaving with auto transport, I was called and informed that the transport that I just waited and paid for was reported stolen and I needed to pull over and wait for someone to come swap it out. Something that should have been a quick transaction ended up wasting 3 hours of my time.

Matt N.  |  Overall Experience 
Rating:
5.0

Great customer service!

KAZI H.  |  Overall Experience 
Rating:
5.0

This is the best storage facility I’ve used even the staff are always very helpful and the place is always well kept clean compared to many storage place I used before .

BALA B.  |  First Impressions 
Rating:
5.0

Good Service

joaquin e v.  |  First Impressions 
Rating:
5.0

With my experience the storage unit was clean and perfect space love the unit that has facilities option to put heat on water fountains followed very professional. Be with my experience the storage u

Edith K.  |  First Impressions 
Rating:
5.0

Recently needed to rent various moving & storage equipment. Can't say enough positive comments about this U-Haul facility's front end staff. Would definitely recommend. Will definitely use again!

Christopher R.  |  First Impressions 
Rating:
5.0

very clean facility, better value than previous company I used, efficient office staff and friendly service.

Donna C.  |  First Impressions 
Rating:
5.0

Compared to your Newington location this team was awesome. Extremely helpful. No waiting. Could not have been a better experience.

tom p.  |  First Impressions 
Rating:
4.0

Excellent service, responsive to questions, and convenient.

Amanda P.  |  Overall Experience 
Rating:
5.0

I am planning on moving things from another storage place this month to your place. Your place is much cleaner, well lite, easier to get into and affordable.

michael l.  |  Overall Experience 
Rating:
5.0

As a woman returning a truck by myself after dark, I thought the process was fairly smooth BUT I wish I would have known that I was going to have take photos on the return!!!!!

Jane G.  |  Overall Experience 
Rating:
5.0

Staff was so helpful and friendly. Very rare to find this with ALL the staff no matter who was assisting me!

CHRISTINE F.  |  Overall Experience 
Rating:
5.0

The gentleman who helped me was excellent and thorough. The facility is clean and appears to be well managed. Looking forward to using my storage space here.

URSULA B.  |  First Impressions 
Rating:
5.0

People where very helpful. The place was very clean, well lite and great carts to move my things to my storage unit.

michael l.  |  First Impressions 
Rating:
5.0

Staff were great and the facility is very nice.

kenneth f.  |  Overall Experience 
Rating:
5.0

Service was prompt, courteous, and details were explained thoroughly. I would recommend U-Haul Moving & Storage of Springfield to friends and family.

Z G.  |  First Impressions 
Rating:
1.0

The staff doesn't care for safety/security, is poorly trained, & lacks basic customer service skills. I was compensated for my trouble, but nothing could get me to recommend or use this business again

josh f.  |  Overall Experience 
Rating:
2.0

I ended up being charged for a service I did not request and refund was not made

bennett a.  |  Overall Experience 
Rating:
5.0

Excellent staff and facilities. Great customer service.

kenneth f.  |  First Impressions 
Rating:
5.0

Everyone was very friendly and very helpful.

CHRISTINE F.  |  First Impressions 
Rating:
5.0

N/A

Adrienne R.  |  Overall Experience 
Rating:
5.0

Highly professional and attentive to customer needs!

Joe H.  |  First Impressions 
Rating:
5.0

Robert Lopez was the model of good customer service.

Roger D.  |  Overall Experience 
Rating:
1.0

Our original 30-day free storage contract was 795025-00103517. The mgr lady at Springfield could not find it, she created new contract 795025-00103767-113428. Must we cancel both when we are done?

Roger D.  |  First Impressions 
Rating:
5.0

Great location and easy to access your storage unit!

Brianna B.  |  Overall Experience 
Rating:
5.0

No trouble at all. Had a great experience here with U-Haul

Eric J.  |  Overall Experience 
Rating:
2.0

Maybe the worst customer service experience ever. We waited in line for 10 minutes and weren’t even acknowledged by the staff behind the desk who were busy I guess. They only got ruder from there.

James Vicki H.  |  Overall Experience 
Rating:
3.0

The facility was clean but the lights were out in my hallway. The employee helping me check in was kind, but did not know how to apply the discount I was asking for, and it ended up being a big mess.

Dorothy S.  |  Overall Experience 
Rating:
4.0

The storage facility is very clean with ample hallway space. Lots of carts for transporting your goods to the locker.

tann p.  |  First Impressions 
Rating:
5.0

we always receive the best service and vehicle is always ready when requested. this is the same every time we use them.

Linda P.  |  First Impressions 
Rating:
5.0

Outstanding service. Profrssional behavior. In and out quickly.

Adrienne R.  |  First Impressions 
Rating:
3.0

Facilities, late night access, and moving this in were great. I wish I had more say in where my storage until was located. It was a bit annoying to have to move things up stairs.

Eric J.  |  First Impressions 
Rating:
2.0

We easily made the reservation on line. Getting the storage room took a while and the info was not easily seen by us. A van blocked 3 parking spots at load dock, employees did nothing about it.

Steve N.  |  First Impressions 
Rating:
5.0

He was professional and explained in detail.

BALA B.  |  First Impressions 
Rating:
5.0

Great facility, clean and helpful manager.

serena S.  |  First Impressions 
Rating:
5.0

Delonte was great to work with. 100% Customer Service and spoke well of the company.

WILLIAM P.  |  First Impressions 
No reviews have been submitted for this location.

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