Customer Reviews for U-Haul Moving & Storage of Springfield

8,173 reviews

5285 Port Royal Rd   Springfield, VA 22151
(Braddock Rd and I-495 Turn at Ravensworth Plaza)

(703) 962-1241

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(703) 962-1241

5285 Port Royal Rd
Springfield, VA 22151
(Braddock Rd and I-495 Turn at Ravensworth Plaza)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephanie A. 
Rating:
1.0

charged excessive amount for gas when I filled up the gas up to amount present at the beginning

Min K. 
Rating:
5.0

Great customer service. Helpful staff.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Josephine W.  |  Overall Experience 
Rating:
5.0

Everything it's perfect

gonzalo C. 
Rating:
5.0

Excellent in every way! Thank you!

Sam G.  |  Overall Experience 
Rating:
5.0

Extremely impressed with the professional, courteous and knowledgable staff at U-Haul of Springfield, VA (946025). Despite conducting an equipment pre-inspection earlier in the week, at the time of pickup, my trailer lights were not functioning properly. Staff immediately proceeded to troubleshoot and quickly resolved the issue by repairing a loose wiring harness connection at the car battery. Greatly appreciate their assistance.

John A. 
Rating:
5.0

Customer did not leave a comment.

HORACE C. 
Rating:
1.0

1. Had evidence of mice. Droppings and what looked like they/it was chewing stuff to make a nest. 2. I lost my key and had my lock cut off. They didn't have any disk locks left, so they gave another lock. I came to my unit which is about 30-40 minute drive depending on traffic and my unit was double locked. I was pretty angry about that. I called the next day and explained this to a female employee who said they would remove the lock so that I could remove my items and move to another facility with better customer service. I told her I would be there that evening and she said she would have the other lock removed so I could take my stuff. She did not apologize for the staff being to lazy to call or email me advising i would need to stop by during business hours to switch out locks. I arrived after my 30-40 minute drive to find it was still locked. I contacted again the next day asking to speak with a manager, was told there was no manager to speak with and that they would remove the lock, employee did not apologize for my wasted trip. I didn't trust the staff to remove it so I waited until weekend to ensure someone would be there if they had not removed the lock. When I arrived it had been removed. I wasted 2.5 hours of time and gas.

DAVIDADAM B.  |  Overall Experience 
Rating:
2.0

Imagine going online and reserving an extra large unit to store a household of items in and then when you arrive, you are told that units of that size hadn’t been available in more than a year. While the employee offered to “set me up” with two 10x10 units not next to each other and one on the 2nd level, this was not what had been reserved and as it turns out, one of the units assigned was a “ghost unit” that wasn’t really there but showed up in the system. After searching for the unit and going back to the office where there was now a line of 15 people waiting, I got to enjoy that fun. A different employee then corrected the ghost unit issue so now I had to put my items into two separated units vice the one large unit that I had ‘reserved” a month earlier. What’s the point of letting people think they are reserving a unit online when they are unavailable?

Charles D.  |  First Impressions 
Rating:
5.0

We had to search around for the Uhaul. No one knew where it was. The staff did assist us to the best of their ability though, and the customer service was great! I would say improve the way to find the Uhaul trucks.

David B. 
Rating:
5.0

Customer did not leave a comment.

FRANCOIS B.  |  Overall Experience 
Rating:
5.0

Clearer signage would help when dropping off. Also when dropping off, I waited in line for about 20 minutes behind customers picking up, then when I got to the counter the agent asked if I wanted a printed receipt or an email. I wanted email, so there was nothing to do at the counter. It would help clear the line to announce that returns don't need to wait in line if they're ok with only the email receipt.

Timothy R. 
Rating:
5.0

The lighting inside the unit was nonexistent making it difficult to work with the belongings without taking everything outside the unit, The motion sensors are usually a very good idea, but having to take a walk every 15 minutes to reactivate the lights wasn’t so practical.

Mona T.  |  Overall Experience 
Rating:
5.0

Easy move in. Nice facility

SHARON H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Nickolas B.  |  Overall Experience 
Rating:
4.0

Although they did not have the van that I made a reservation for they still accommodated me with another vehicle. The 10 foot truck was not what I anticipated in driving but it worked out in the end and they gave me a $50 credit for the guarantee on the website. Great customer service!

Justine M. 
Rating:
5.0

Customer did not leave a comment.

Tracy L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

attallah k.  |  First Impressions 
Rating:
5.0

Excellent customer service. The staff was friendly and professional. The reservation process was easy to use.

Ric R. 
Rating:
5.0

Customer did not leave a comment.

Carey D. 
Rating:
5.0

Helpful, swift, professional service.

Mingquan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMILE B. 
Rating:
1.0

I see I have been charged $59.40 for no reason mentioned. Seems like I have been cheated. This is very bad on part of Uhaul - very disappointed.

Habibullah W. 
Rating:
5.0

Customer did not leave a comment.

Renee J. 
Rating:
5.0

Customer did not leave a comment.

conrodo M. 
Rating:
5.0

Get rid of a piece of equipment that was obviously in some sort of wreck previously. Frame was twisted, had a replacement fender and tongue. Not what I would have expected from uHaul.

Michael B. 
Rating:
1.0

Customer did not leave a comment.

RIMER D. 
Rating:
5.0

Easy transaction.

Frank W. 
Rating:
4.0

The young lady personnel at the Springfield location were very helpful. She actually un-towed the truck and spoken to me with a calm and helpful manner. She made this experience much better than the day before.

CHAD R. 
Rating:
5.0

Customer did not leave a comment.

PRISCA J. 
Rating:
4.0

The only thing that was missed was filling the wiper fluid. After cleaning the windshield twice, we had to buy some at the next fuel stop.

Jeffrey S. 
Rating:
5.0

"Sydney" was fantastic! Great representative for this U-Haul location. (From the person that hauled the 1931 Model A)

gregg B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Staff was very helpful.

GAbrielle B.  |  First Impressions 
Rating:
5.0

Staff was very professional and helpful.

David H. 
Rating:
4.0

Drop off location was well designed and easy to find. The lay out was optimal and made the drop off the vehicle very easy and efficient.

Jerry K. 
Rating:
5.0

The two young guys working the counter didn't even acknowledge I was there. Too busy with the computer. The warehouse drop off staff were great really helpful.

Jack C. 
Rating:
5.0

Customer did not leave a comment.

Tewodros E. 
Rating:
5.0

Staff is customer oriented. Very good experience.

Teresa N. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Amber L. 
Rating:
5.0

Customer did not leave a comment.

Catherine J. 
Rating:
3.0

This location was fine - I dropped off after hours so no one was there. It was a bit confusing on where to actually park, so I guessed. The website should be A LOT clearer on which locations offer after hours drop offs.

Patrick T. 
Rating:
1.0

I was overcharged for mileage. I drove only 60-70 miles for two days to deliver yard waste to Ox Rd transfer station yet was charge 750 miles.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Andy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naseer S. 
Rating:
5.0

The staff was very friendly and helpful. The website should make a clearer distinction between what is 1st floor vs 2nd with elevator vs 2nd with stairs only

Saqib K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

gerald h.  |  First Impressions 
Rating:
5.0

The staff was very helpful, friendly, accommodating and patient.

Rajesh K. 
Rating:
5.0

Nice location. Clean. Pleasant customer service. But not the location 1.6 miles away from my home I reserved. My pickup location was moved to the Port Royal location a day before my reservation to a location 12 miles from my home. I thought my head was going to explode- what the the hell. It added 22+ miles round trip from my house and put me in a busy stretch of road (I-495 on the Dc area beltway). None to happy about that. Why doesn't Uhaul move trucks for customers. I would pay $50 to guarantee my location. That could help pay for the logistic cost of Uhaul to move the vehicle. Not very customer friendly of Uhaul to move your pickup location. And more frustrating to drive by your preferred location and see 20+ trucks sitting out front. Uhaul needs to look at how they treat one-way reservations. Most of us would pay more for a guaranteed pickup location. Also train your scheduling people with an adequate response as to why a reservation was moved and why Uhaul can't move the vehicle to the location of choice. I did not get a response that made any sense. Though I imagine it is the logistic cost for the move. Make it an option to guarantee the location or increase the one way reservations fleet. ?

Diane C. 
Rating:
5.0

Customer did not leave a comment.

Griffin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
4.0

Open earlier.

Patricia L. 
Rating:
5.0

The 9ft van hadn't been used in a while, so the owner helping me took time to wipe everything down before turning it over. Attention to detail is such a key in customer relations. Next time I need a van, I'll be back to this location!

Lynne P. 
Rating:
5.0

Customer did not leave a comment.

Pete M. 
Rating:
5.0

Excellent experience. The team was awesome!

Jacqueline S. 
Rating:
5.0

Ibrahim was outstanding

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Loren S. 
Rating:
5.0

Once again, I reserved equipment ... but, it wasn't available. Don't you have an inventory system to track this stuff? This has happened to me repeatedly. Furniture dollies. You should have a zillion of them. Disappointing!

Karl S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin K. 
Rating:
1.0

I rented a truck. The uhaul employee who set up my reservation and gave me the truck screwed up all my information and nobody was able to find my reservation. He couldn’t find the uhaul storage facility I was returning the truck to, which was where my storage units were located and already verified I could return the truck there. He was supposed to set up an open ended reservation, but ended up assigning a returning uhaul facility, 1 hour away from my location. He didn’t explain anything about the truck and when I went to pick it up, the hood was up and he handed me the key and was walking away. I had to ask him to put the hood down and ask to do a walk around to see any damages the truck already had. I asked something about the contract and was told, “the smart customers read the contract”

Terri S.  |  Overall Experience 
Rating:
5.0

Unfortunately the person we originally got the ubox from in California did not tell us we were allowed furniture pads...so we did not have any to use...would have been nice.

Amy C. 
Rating:
5.0

The service rep was very helpful. She was very helpful loading the car trailer onto the U-Haul. Her started with a M.

Brian S. 
Rating:
2.0

Staff was wearing headphones and not very helpful. The manager couldn't find the dolly I ordered, and instead of offering me a replacement, he wanted to just take it off my order so it made moving my stuff so much harder. The younger employees were not interested in helping. Also, the website was a royal pain to use. I had to restart the entire process a few times to get to work.

Juan C. 
Rating:
5.0

Have used this location for 6 weeks straight and have been taken care of flawlessly. Fast, efficient and pleasant service, job well done.

Shilo S. 
Rating:
5.0

the whole Team was awesome Thanks for taking great care of me in this stressful time!

nicole P. 
Rating:
3.0

Customer did not leave a comment.

Anissa C. 
Rating:
3.0

Personnel were helpful and courteous. They ran out of paper, so they offered to e-mail receipts and worked through issues reimbursing part of an order with diligence until the problems were solved completely.

Jaime B. 
Rating:
5.0

Customer did not leave a comment.

SHAFIK M.  |  First Impressions 
Rating:
5.0

1. You changed the rental truck type on me and did not inform me until i arrived at the rental location. I requested a box truck and was given a van. 2. You changed the pick up time on me and did not let me know in advance. It was supposed to be 9 am and it was changed to 930 am. I arrived at 850 am and had to wait 40 minutes to get my rental.

Gary M. 
Rating:
3.0

The hitch is great and the customer service from the staff was first-rate. One suggestion though. The technician could have saved me a week, several hundred dollars and a return visit if he had a thread chaser kit on hand to clear some rust from the necessary bolt holes. Just a thought. It turned an excellent experience into an average one.

Jeff S. 
Rating:
4.0

We had to walk in to get service each time and I still don't have my ereceipt

Byron W. 
Rating:
4.0

Did a self return the equipment in after store hours. The returning process was awful. The system asked me for pending charges of $30. I was confused so I didn't pay, spent over 40mins waiting in customers service call on the drop off spot. Also spent another 30mins waiting in call when driving back. And then spent 20mjns the next day contacting the pickup location. The final reply was “ Your contract was closed out with no additional charges. Must have been a glitch”. Tons of my time was wasted for your mistake. Very frustrated.

Haitao W. 
Rating:
5.0

Very professional. Also - roadside assistance was exceptional. Jason from ROAD RES-Q TIRE is an outstanding representative of your work. I appreciate this team

Robert H. 
Rating:
3.0

I still have not received my final receipt via email

Tiffany K. 
Rating:
5.0

Customer did not leave a comment.

NIKOLAUSTOWNSEND G. 
Rating:
5.0

Extremely pleasant and efficient staff!!!

brian G. 
Rating:
2.0

The vehicle was backed into a spot where we couldn't inspect the contents, the tank was nearly empty and the dollies we requested were not in it. I was promised it would be added when I pulled up but it wasn't. They told me I was good to go, but they meant they adjusted the bill for the lack of gas, not that they had added gas or the missing dollies. When we returned the vehicle we went in line as the signs said, but it turned out we were behind a driverless truck and nobody came out to us. For the next time, pay attention to the handoff between customers.

Elise A. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel B. 
Rating:
5.0

Customer did not leave a comment.

Ricardo A. 
Rating:
5.0

again - no complaint with personnel - but when I tried to self drop off my link was "expired" and your website had no "record of my email" despite having sent my rental contract and all other communication TO THAT EMAIL. very frustrating

Amy D. 
Rating:
5.0

Customer did not leave a comment.

Victoria L. 
Rating:
5.0

I found the facilities first rate and at a reasonable price. In addition, they had the hand carts to transport mattresses, boxes, furniture, etc up to my unit from U-Haul truck ... We could make the move on our own without hiring movers.

James W.  |  First Impressions 
Rating:
5.0

Superb staff--professional. Quality facility. High recommended

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bessi C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

min Y. 
Rating:
5.0

No improvement needed. My Representative was very professional and helpful.

anthony K. 
Rating:
4.0

The low tire pressure light came on while I was driving. I called the location to get advice and was told to bring it to a UHaul location. So I took it back, which caused me to lose 30 minutes of my scheduled rental time. The general manager, Delaney, gave me excellent service and told me that the pressure indicator wasn't like the one in a car, and to ignore it. So I appreciate her help but was inconvenienced by having to return to the location to have the equipment checked.

Jonathan M. 
Rating:
5.0

Great experience. Superb staff. Professional

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

The staff was very friendly and helpful

Ray M. 
Rating:
5.0

Todo el personal, Son personas muy amables y el servicio al cliente es excelente:

HECTORANTONIO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Z. 
Rating:
5.0

Customer did not leave a comment.

Amber G.  |  Overall Experience 
Rating:
3.0

The truck smelled of cigarettes. Had cans underneath the seat. The first gentleman who helped me inside claimed the mileage was much higher than it was. My biggest issue is the mileage was only off by two miles but the truck reeked of cigarettes. Very unsettling. Leads me to believe a employee smoked in it while parking it.

Tom G. 
Rating:
1.0

I had a trailer hitch installed at this location and it was a frustrating experience from the beginning. I paid $50 for expedited shipping, and the part did not arrive in time for my appointment. I had to keep calling and checking on the status of the parts, and was not called even when the parts had arrived in the store. Once, I was placed on hold for 37 minutes while they "checked to see if the part was in" (yes, I hung up and called back but was placed back on hold immediately). An appointment time was finally confirmed on the day we were scheduled to leave town (6 days after my original appointment). I arranged to drop off my vehicle the night before in order to expedite the process. When I got there, I immediately had doubts as the guy who was pulling cars into the bay smelled so strongly of pot my daughter asked "why is it so stinky here?". I had also reserved a trailed pick up at 10:30, which the store assured would be just fine because my hitch would definitely be ready by then. Again, communication was incredibly poor. I called at 10:00, before heading out to pick up my vehicle, to be told my car had not been started. I called again at 11:30- still not started. At 1:00, I was told it should be done within the hour, so I packed up my kids, rounded up my husband and headed over....only to SIT for another 45 minutes!! When my vehicle was pulled out, I saw that they had cut a ragged, lopsided and uneven hole in my bumper for the hitch to go through. Whoever had cut it had obviously gotten distracted mid-cut multiple times as the line of the cut wobbled all over. If I wasn't so crunched for time (thanks Uhual!) I would have made my displeasure known then, but I was on a timeline to get on the road which was already 3 hours later than I had planned for. It was an AWFUL experience. Not a single person apologized for being so late, the owner of the store was there and she was completely oblivious to the lack of service her store had provided and the quality of work sucks. Save your time (and your bumper) and go somewhere else.

Courtney F. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

Very professional and quick.

Charles O. 
Rating:
5.0

I am sorry I do not know her name, but I greatly appreciated the staff member who was there early on the day I picked up my truck. Your app and online pick-up website were not working so she helped get me all set up early that morning. She was courteous and extremely helpful.

Cameron H. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Great service and location. Very accommodating staff.

Dennis S. 
Rating:
5.0

Even when I screw-up the the time, to return the truck, they were so great thanks to all and for the good team that works in the Uhal branches thank you Springfield Uhal.

Jose V. 
Rating:
5.0

Customer did not leave a comment.

Carissa V.  |  First Impressions 
Rating:
4.0

Have rental equipment available at UHaul Dealers closer to where I live. When I first looked, the equipment was available 2 miles from me, when I went back to book, I had to choose another location that was further away. Annoying.

JW R. 
Rating:
3.0

Customer did not leave a comment.

Julia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

Everybody at this location is extremely helpful, friendly, and made or moving experience a positive one!

Anna C. 
Rating:
5.0

Didn't have the size trailer we needed, but we got a smaller one and it worked. To make up for it, the U-Haul employee threw in the padlock I had to get. So nice of him!

David M. 
Rating:
4.0

Customer did not leave a comment.

DEVAN B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Akeem did a great job both checking us in when we returned the trailer and helping us with the trailer when we rented the equipment. The Springfield store on Port Royal Rd was also very clean and organized. Overall we were very impressed with the professionalism of the staff and impressed with the store overall.

Tom R. 
Rating:
4.0

Customer did not leave a comment.

Conor M.  |  First Impressions 
Rating:
5.0

Helpful and friendly

Barbara W. 
Rating:
5.0

The guy helping me was friendly, answered all my questions, and just gave me good, all-around customer service.

David E.  |  First Impressions 
Rating:
5.0

Best U-Haul location I've ever been to. Great staff

thomas P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

I was extremely happy with the service! The counter agent was great with customers and very knowledgeable of the business. I also had a great experience with the tech who assisted me while inspecting the vehicle prior to signing for the truck. The vehicle was in good condition and ran great throughout my move. Great team in Springfield!

Rafael T. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

Customer did not leave a comment.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

Renee J.  |  First Impressions 
Rating:
1.0

el aire acondicionado no funcionaba viajamos a baltimore y el calor era insoportable, fue un viaje terrible

Grushenka F. 
Rating:
5.0

I was blessed to have the opportunity to help during the move, my only improvement is to create a lift with railings for safety to left on one side of the second floor storage units instead of the up and down stairs as the only option, it will help greatly, thanks

Marvin M.  |  Overall Experience 
Rating:
5.0

Everyone was great, super helpful & friendly from Sydney to Johnny to Zachary to Delaney Klinkert. Thanks again y’all. It was my first time renting & they made it a great experience

Haseeb F.  |  Overall Experience 
Rating:
4.0

Love the cleanliness of the storage facility and storage unit.

DELREO REGINA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammed A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos N.  |  Overall Experience 
Rating:
5.0

Akim was very friendly and helpful

Mona T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Conor M.  |  First Impressions 
Rating:
5.0

Thank you for the free one month Storage

Robert S.  |  Overall Experience 
Rating:
3.0

The staff was friendly, but not as helpful. I had a hard time checking into my unit due to the staff not asking the right questions to help me understand the process. When I got to my unit there was a lock on it, I called the office as I had my hands full and they provided me with another unit(that one also had a lock on it). Finally, the guy came out to assist me and found me a suitable unit and I was on my way.

Ariana B.  |  First Impressions 
Rating:
4.0

It was a little deceiving, I didn’t understand when I rented a split level that it meant it was on the top floor. It sounds like it would be a unit with two levels. getting my mattress up the stairs was really hard

Alexandra M.  |  First Impressions 
Rating:
4.0

The loading dock area was a bit crowded. I was able to get the job done, but i had to park my truck a few spots away from the loading dock. I recommend increasing the ratio of loading dock parking lots to storage square footage in future building designs.

Jordan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathon G.  |  First Impressions 
Rating:
5.0

Johny is awesome and very helpful! Great employee!

Griffin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSE D.  |  Overall Experience 
Rating:
5.0

Helpful, nice and friendly people 😊

Carolina S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DRAKEOWEN N.  |  Overall Experience 
Rating:
5.0

Great staff and GM (Delaney)!

KARL G.  |  First Impressions 
Rating:
5.0

Great staff and GM (Delaney)!

KARL G.  |  Overall Experience 
Rating:
5.0

General Manager assisted me. She was friendly and helpful. Truck was ready at 8 am with hand truck and pads.

Charles P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amira D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William C.  |  First Impressions 
Rating:
5.0

When my original location (Newington-terminal rd), which was booked nearly a month ago, did not have a unit available for me, this location was quick to offer some space. Moving in was a cinch.

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen G.  |  Overall Experience 
Rating:
5.0

I am so thankful for everyone at uhaul location Braddock everyone one was very helpful and understanding during my separation and helping me set up time for ex to pick up his stuff ...I appreciate all the devotion taken with me . U guys are the best

nataly q.  |  Overall Experience 
Rating:
5.0

All the staff and manager were amazing through the whole process. Rented a truck twice and rented a storage unit. Customer service and business practices is at an all time low and this place goes above and beyond…refreshing. Thank you for the wonderful service and help. Especially, our family was going through a traumatic event and you didn’t know..so thank you for being so professional.

MARK W.  |  Overall Experience 
Rating:
1.0

This specific U-Haul I had no issues with, I have been renting trailers from them for 5+ years, however my treatment by U-Haul in Chantilly, U-Haul in Hagerstown and U-Haul Corporate made me take my storage elsewhere, as well as I will never be renting another trailer from U-Haul after my last experience. Everything about it was inconsistent and unprofessional, and as such a large company I expect so much more.

tyler c.  |  Overall Experience 
Rating:
5.0

Polite staff, got through my paperwork quickly, clean and well-maintained, what's a courtesy carts.

Mark D.  |  First Impressions 
Rating:
5.0

Staff was great

Eric W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chanel c.  |  First Impressions 
Rating:
5.0

Thanks for excellent service

MICHAEL G.  |  Overall Experience 
Rating:
5.0

Moving all items into the storage unit was a breeze. Top quality facility - highly recommended.

James B.  |  First Impressions 
Rating:
5.0

The people who work here are outstanding. Friendly, helpful, smart, quick helpful. I hate Moving but somehow they make it pleasant. They are the best. In a way they remind me of people who work at Disney world. Just so wonderful.

Roche M.  |  First Impressions 
Rating:
5.0

This facility is the best storage facility I have ever used and I have used many! They are so friendly and the bathrooms are spotless!

RENEE W.  |  First Impressions 
Rating:
5.0

Ended up renting a storage unit at UHaul instead of one I'd just rented elsewhere because the staff was so friendly and helpful, and simply asked "why didn't you rent here?" Honesty, I only thought of UHaul as a vehicle rental place, but it's so much more!

Mary B.  |  First Impressions 
Rating:
5.0

A+++++

Mustafa A.  |  Overall Experience 
Rating:
5.0

Hi, this Uhaul location is Very Clean and has a Very Awesome Staff and You Will Never Be Dissatisfied, I Truly Recommend This Location, Unfortunately I Lost My Storage Unit And Hope That Someone Have A Heart and Return At Least Important Papers And Other Things Even If I Have To Buy Some Things Back, My Info Is There. Thank You! Awesome Location And Team You Guys Are Special And Thanks For Your Love And Support❤

Donna J.  |  Overall Experience 
Rating:
5.0

Overall Excellent Service!

bong l.  |  Overall Experience 
Rating:
5.0

Me gusta la atención de todo el personal son excelentes personas y la atención al cliente es excelente

HECTORANTONIO A.  |  First Impressions 
Rating:
5.0

The restrooms were not available for us as they were both out of order.

Andrea F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

james c.  |  Overall Experience 
Rating:
5.0

All staff have gone above and beyond to be helpful under at times extremely trying circumstances. I would like to especially commend Craig Russell for his excellent management of the facility and Delaney, whose professionalism and courtesy to even the most rude people exceed expectations. Thank you!

alexandre r.  |  First Impressions 
Rating:
1.0

I have been a customer for two years when I visited my unit to remove the items for my sister who moved from NY. We noticed all of our things were covered in mold. Although, Craig and his team were super helpful and empathetic it’s so disappointing because we are out furniture. Waiting for a claim to be files

Princessa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Y.  |  Overall Experience 
Rating:
5.0

Helpful and easy! Question, were we supposed to receive a lock? Luckily a store with locks was nearby though!

Michael P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin N.  |  First Impressions 
Rating:
5.0

Staff was very helpful and informative. A great experience and a top-notch facility.

michael r.  |  First Impressions 
Rating:
5.0

They have one of the best customer service. Very friendly and always helpful. I used to go to Home Depot for their Van. Never again.

Hermine Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline A.  |  Overall Experience 
Rating:
5.0

It safe and nice Customer service

tigida k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SIlvia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew P.  |  Overall Experience 
Rating:
4.0

They set me up with a 24 hr access code. Not sure why (a person renting a unit needs more than 24 hr access). After 7 PM I was unable to open the doors. I called and let the facility staff know and they weren’t really helpful. That was very inconvenient. Luckily, some other people showed up and we were able to finish unloading the truck. I had to call the facility again today to inquire what had happened and ultimately request a card. I invested more time than needed.

Ingrid G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bong l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joel s.  |  Overall Experience 
Rating:
5.0

I’ve had a rough couple of months, and the staff has been supportive and kind through all of my transitions that necessitated the use of the unit and moving trucks. Great staff great facility!!

NICHOLED Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neil A.  |  Overall Experience 
Rating:
5.0

The employees were very helpful,professional And went above and beyond to make business a pleasure

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas m.  |  Overall Experience 
Rating:
4.0

The girl at the counter was not wearing a mask. Please ask them to wear masks.

Johnathan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arisleidy A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kwai A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joel s.  |  First Impressions 
Rating:
5.0