Customer Reviews for U-Haul Moving & Storage of St Clair Shores

5039 reviews

24145 Little Mack Ave   Saint Clair Shores, MI 48080
(@ 9 1/2 mile Stephens on Little Mack 1/2 mile south of 10 mile)

(586) 779-1400

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(586) 779-1400

24145 Little Mack Ave
Saint Clair Shores, MI 48080
(@ 9 1/2 mile Stephens on Little Mack 1/2 mile south of 10 mile)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

sue T. 
Rating:
5.0

The staff at this location is outstanding

adam C. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
2.0

The employee was unhappy I was returning the equipment to the same location. I paid twice the amount for the same equipment, mileage and time than I did a few months ago. I feel like I was charged more because of demand and her wanting that equipment left in town. This will be last time my company uses U-Haul.

Scott R. 
Rating:
5.0

Staff is always super helpful, friendly and professional

Jona D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

more staff

Jerry H. 
Rating:
2.0

The after hours return system was awful and time consuming.

Brian M. 
Rating:
5.0

Excellent, excellent, excellent.

David L. 
Rating:
5.0

The nice lady who checked me in was very nice and pleasant to work with.

mike V. 
Rating:
5.0

Customer did not leave a comment.

Anas S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

KLINTON K. 
Rating:
5.0

Customer did not leave a comment.

Waekeila H. 
Rating:
5.0

Great

matthew M. 
Rating:
5.0

Perfect

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
4.0

Drop off sign in from your phone after hours is too long.

DIANNE A. 
Rating:
5.0

Customer did not leave a comment.

Walter R. 
Rating:
5.0

Customer service rep was friendly, quick and helpful! Great facility!

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Sengane M. 
Rating:
5.0

The truck was reasonably clean, however, there were several warning lights on in the instrument panel that were obviously ignored. At least that's what I did.

Daniel G. 
Rating:
4.0

you need to fix your computers

Martha J. 
Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

Friendly, efficient, informative personnel

eric H. 
Rating:
4.0

Customer did not leave a comment.

DESTINI DELITA H. 
Rating:
2.0

kmowingly gave me a trailer without function brake lights....

Shannonlee W. 
Rating:
5.0

Great place really cordial people!

GARY B. 
Rating:
4.0

Improve the online rental system. Customers fill out the original form and think everything is done. Let me submit my license info, and anything else required for the rental when I reserve. And in this age of Covid, I DON'T want to go inside to get the keys. Utilize the lock boxes for key pick up.

JOEL A. 
Rating:
5.0

Truck - had wrench, oil, radiator indicators on. Heat from engine area came into the drivers area - always had hot air when driving, AC did not help at all. Service was great at this location

Bruce R. 
Rating:
5.0

Maybe show a picture where the key box is located. I didn't know it was by the door.

kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Dion S. 
Rating:
5.0

Service was great !

Gwendolyn W. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

I was very pleased with the customer service!

Lynn K. 
Rating:
5.0

Tried using the phone for drop off. And system kept bringing back to the beginning of the whole process. Tried calling the 800 number seems like I was on hold for really long time. I am still waiting for deposit refund being I used a prepaid card.

Eric Z. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
3.0

smelled like pot -awful-air out these vehicles please

Raymond E. 
Rating:
5.0

Customer did not leave a comment.

Dorian K. 
Rating:
4.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Good truck as I was moving it for a distance move they gave me a newer truck. No problems with the truck and the personnel were very helpful.

Karen P. 
Rating:
3.0

I rented a trailer and had to take it to a different location because your location did not tell me they did not take trailers which cost me extra mileage in a day

Jeffrey C. 
Rating:
5.0

I don't remember the ladies name from this morning, but I must say she's pretty awesome! She had an amazing personality, very informative, and sweet. I laughed the whole time. As long as she's there I'll never go to another location. Donta L. Wilson

Donta W. 
Rating:
4.0

Customer did not leave a comment.

Kevin O. 
Rating:
4.0

Parked at drop off point and no one came to grab the vehicle. Had to go inside.

BRYAN ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

Zoe T. 
Rating:
3.0

Better customer service.

Barbara S. 
Rating:
4.0

Would of given 5 stars but, the roll up door was broke from the start. The door became a total pain in the butt. It took a few of us to shut it. We would of brought it back to exchange for different one but, we were almost done loading first day when we realized the cable was screwed up. We know you would of exchanged it but we were too tired to take everything back off todo that. We mottled through. Staff was excellent and truck ran great. Just the darn door. Easy pick up and easy drop off. Next time we will check door before we start loading. Lol We will recommend you guys. Thank you. And we will use again.

richard D. 
Rating:
5.0

Customer did not leave a comment.

Loretta W. 
Rating:
5.0

Customer did not leave a comment.

Myra G. 
Rating:
3.0

Don't put trailers in the way when there are customer's car still in the lot, especially when you know they only had short time rentals.

James R. 
Rating:
4.0

Customer did not leave a comment.

RUSS F. 
Rating:
5.0

Customer did not leave a comment.

Dion F. 
Rating:
1.0

Customer did not leave a comment.

Dylan M. 
Rating:
5.0

Customer did not leave a comment.

Edward J. 
Rating:
3.0

I went only 8 miles, they marked the gas at 1/2 tank when it was between 1/4 and 1/2 ,so i had to put 10 dollars in to make it what it was supposed to be. Got ripped off.

Dominic S. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Loyal customer at this particular location because the staff provides great customer service and very knowledgeable of product.

Troy M. 
Rating:
5.0

Nothing

Johnny M. 
Rating:
5.0

Customer did not leave a comment.

Edward J. 
Rating:
4.0

Customer did not leave a comment.

Art H. 
Rating:
5.0

Staff was fast and very helpful. They also made suggestions to products I needed to complete what I was moving.

Matt P. 
Rating:
5.0

Service was outstanding. I had trouble finding the location and gps didn't help at all and got me stuck in a small parking lot that I could not turn around in. I called the uhaul location and (can't remember her name) but she came right out and we unhitched from my vehicle to hers. She was very helpful in a stressful situation. Thank you

Timothy C. 
Rating:
3.0

My rental pickup was the dirtiest and smelliest one I've ever rented. I rent one at least once a year. Also the tire monitor system was being displayed on screen when I received truck. I hope my next one is cleaner and smells better.

Marchenry M. 
Rating:
5.0

Customer did not leave a comment.

Chase H. 
Rating:
5.0

Fast friendly and efficient!!!!!

Georgeedward D. 
Rating:
5.0

staff is the best!

Jona D. 
Rating:
5.0

Customer did not leave a comment.

REGINA W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

KYRA ROBIN-MARIE F. 
Rating:
5.0

Customer did not leave a comment.

gregory B. 
Rating:
5.0

We appreciate the efficiency of this location - we booked online and everything moved smoothly. Would certainly rent from here again if we need!

Robert B. 
Rating:
4.0

One employee working I waiting in line for over 30 min before I was addressed. And honestly. $126 for a 10' truck for 4 hrs and drove it less than 20 miles is insane. I can't believe how expensive that was.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Paula O. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
1.0

Received notification via email that my reservation was changed to some garbage share reservation and I could pick up anytime. My reservation being originally for later that day and for only 10 hours. So I go early, the person at the desk quoted me a total of under $60 estimated dollars. She said that if I didn't use the dolly, I would not pay for dolly. She said truck due back by 12:30pm Feb 2nd. Didn't use dolly. Returned truck before 12:30 with more fuel than it had at pick up time. So, why is my charge almost 2x the estimate?!?!

Jaymie M. 
Rating:
5.0

This U-Haul location always makes pickup and return extremely easy. The vehicles or trailer I have rented are always in great shape. I wouldn't consider any other rental location.

Peter S. 
Rating:
3.0

Hello, On 1-28, I reserved a 17' truck. When I arrived to pick up the truck, I was informed that the 17' foot truck that I reserved had not been returned. I explained that I needed the larger one, but was forced to take the 15'. I only had help that day for a limited time and based on the size of the truck, we only expected to make one trip (about 26 miles). After loading and unloading the first truck, my help was gone and I still needed to make a second trip since I didn't have the 17' truck that I reserved. This took way longer than expected and I had to make a second trip and had to wait for help to arrive. The next day, I was contacted by someone from U-Haul, and when I asked about the guarantee, she told me that they can give me any size truck if the one that I reserved wasn't available. I asked her even if the truck is too small and she confirmed this. She then said that she was denying my claim and hung up the phone. The next day, I was then charged for two days because I didn't have the correct size truck that I reserved. Below is the email I received for my 17' truck reservation. I would like to have the charges for the second day removed as this was no fault of my own for not having the correct equipment size. Rental Equipment Reservation #: 22739084 Pick Up Location: U-Haul Moving & Storage of St Clair Shores 24145 Little Mack Ave Saint Clair Shores, MI 48080 Date & Time: Saturday, January 30, 2021 at 11:30 AM Drop Off Location: U-Haul Moving & Storage of St Clair Shores 24145 Little Mack Ave Saint Clair Shores, MI 48080 Date & Time: Saturday, January 30, 2021 at 5:30 PM Rental Period: 6 hours Equipment: 17' Truck

Bryant G. 
Rating:
5.0

Everything was great, the gentleman who checked me in was a hell of a guy, we even had small jokingly conversations while unhooking the trailer. Thanks!

Lionel R. 
Rating:
5.0

The person who checked me in was very friendly and helpful

Andrea K. 
Rating:
5.0

I came in on a whim and was on my way in 15 mins. Excellent experience

Georgeedward D. 
Rating:
5.0

Customer did not leave a comment.

April F. 
Rating:
5.0

Matthew High was very helpful and informative...Equipment is always very well maintained. Strongly recommend U-Haul for any moving needs.

Jeffrey C. 
Rating:
5.0

Vehicle ran great. One issue a service indicator light was on for the oil, otherwise I was satisfied.

Gloria W. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
5.0

Love doing business with the st. Clair shores uhaul vs the two Roseville stores

Luke B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Eric H.  |  Online Move In 
Rating:
4.0

The entire rental period access to the card swipe did not work. This was unacceptable and staff had NO control in getting it repaired. The staff was friendly and helpful but many times they were overwhelmed and the wait times were long and unacceptable. Scheduling the proper amount of staff at the proper time is a management issue. I would say that my overall experience was "below average" if not for the smiles that the staff showed me.

Mark P.  |  Overall Experience 
Rating:
1.0

The movers were the best !! The service at uhaul was so disappointed

Adelle N.  |  Overall Experience 
Rating:
5.0

Great!

Chester D.  |  First Impressions 
Rating:
5.0

Very helpful workers

Kim G.  |  Reservation 
Rating:
1.0

There were trucks, vans and trailers parked throughout the lot, making it very difficult to enter and exit their facility. trailers were everywhere, and there was no one able to assist in the office.

Daniel A S.  |  Overall Experience 
Rating:
2.0

I made four visits to this Uhaul location in one day to pickup and drop off equipment. The owner, Ryan, didn't seem interested in assisting, and his associate was unable to figure out how to do so.

Daniel A S.  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Lisa B.  |  Overall Experience 
No reviews have been submitted for this location.

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