Customer Reviews for U-Haul Moving & Storage of St Clair Shores

5098 reviews

24145 Little Mack Ave   Saint Clair Shores, MI 48080
(@ 9 1/2 mile Stephens on Little Mack 1/2 mile south of 10 mile)

(586) 779-1400

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(586) 779-1400

24145 Little Mack Ave
Saint Clair Shores, MI 48080
(@ 9 1/2 mile Stephens on Little Mack 1/2 mile south of 10 mile)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Chanta K. 
Rating:
5.0

Amazing customer service and fast turnaround times!

David M. 
Rating:
5.0

The staff is what makes this location the best. They are helpful, friendly and extremely customer service oriented

Jonathon D. 
Rating:
3.0

Customer did not leave a comment.

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

PETER T. 
Rating:
5.0

Customer did not leave a comment.

elaine M. 
Rating:
3.0

Not friendly. Truck seemed dirty.

JAY G. 
Rating:
5.0

The manager there is good and deserves a raise

MICHAEL JOHN P. 
Rating:
3.0

This location had all the packing accessories we needed. Drop off was quick and hassle free.

christopher E. 
Rating:
5.0

Customer did not leave a comment.

Beth B. 
Rating:
5.0

I had pre-ordered a cargo van. When I came to pick it up, one was not available. The staff did upgrade me to a 10' truck, at the same rate, except for the insurance. While I was not thrilled to be driving the truck the staff reassured me it would be simple to drive. In the end it worked out okay. I still would have preferred a heads up that what I ordered was not going to be availble.

Kelee T. 
Rating:
4.0

Service was quick and efficient. I will be renting here again.

Theodore B. 
Rating:
5.0

Very enjoyable experience awesome employees

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Hazen S. 
Rating:
5.0

Staff is the reason I insist on using this location for my home staging business. They are super accomodating, professional and friendly

jonathon D. 
Rating:
5.0

Customer did not leave a comment.

Trina J. 
Rating:
5.0

the staff is what makes this place great to do business with. I will driver out of my way to make sure I get trucks for my business from this location only, because of the customer service!

KATHLEEN G. 
Rating:
5.0

Please get the sales associate some more help. She was great but there by herself, and running around to try to deal with five customers at one time. She was still positive and helpful.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

Alexa M. 
Rating:
5.0

Employees were friendly and helpful.

John C. 
Rating:
5.0

Customer did not leave a comment.

Kim W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence D. 
Rating:
5.0

The service I received when I dropped off both the car trailer and the truck.

Jennifer M. 
Rating:
5.0

The staff is amazing - very customer service orientated; friendly but professional - very helpful!

Jona D. 
Rating:
5.0

Customer did not leave a comment.

jona D. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
3.0

Customer service needs alittle help the rep acted like I was inconveniencing her. Also, we had to return the truck to the same location, that is ridiculous. I have rented trucks many times and never had to return to same location before

Alan P. 
Rating:
5.0

Customer did not leave a comment.

matthew H. 
Rating:
5.0

trailers getting old but work fine, just at the end of their work life.....welds failing on upper part of utility trailer 12x5

Todd B. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

I believe the lady who assisted me went above and beyond. Moving is stressful yet she made it easy by suggesting the things I may need plus more.

renee B. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

Great people!

LAWRENCE DANIEL D. 
Rating:
5.0

Very nice the truck was easy to drive very clean and the service was awesome

Santana H. 
Rating:
5.0

Customer did not leave a comment.

Paula O. 
Rating:
5.0

Customer did not leave a comment.

Melvin S. 
Rating:
5.0

Customer did not leave a comment.

jmie P. 
Rating:
5.0

Customer did not leave a comment.

Leon T. 
Rating:
5.0

all was excellent

Katherine H. 
Rating:
5.0

Everything is just fine

Patricia P. 
Rating:
5.0

I had reserved blankets and a furniture dolly. I had neither on the truck. I should've checked before taking off.

Chris M. 
Rating:
3.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Good staff!

Chris Z. 
Rating:
5.0

While the staff was very friendly and helpful, we only ended up having to go inside because the app had a terrible user interface and repeatedly requested information we had already given it

mason H. 
Rating:
5.0

Customer did not leave a comment.

Maryellen C. 
Rating:
5.0

The staff is what stands out here -the best. Super helpful, professional but friendly.

Kathleen G. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Chen A. 
Rating:
5.0

I don't know the name of the female employee that assisted me but she's one in a million. It was a busy day . She was by herself. She made everyone comfortable despite the lineup . She physically lifted the trailer onto the ball . She was calm and focused . I hope you appreciate her . I am an attorney and operate an entertainment venue . She's a keeper !

ROBERT FRANCIS G. 
Rating:
5.0

Nothing Really! They were excellent :)

loren J. 
Rating:
5.0

Nothing...exceptional customer service...top notch staff on location!

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

Melanie H. 
Rating:
5.0

Sarah, was GREAT!!! She cannot be improved!

carlos G. 
Rating:
4.0

They nice and helpful

William P. 
Rating:
5.0

Customer did not leave a comment.

jason H. 
Rating:
5.0

staff is always so helpful, friendly, but so professional - they are exceptional!

Jonathon D. 
Rating:
5.0

Unhooked and on my way very quickly do to the online check in.

Michael G. 
Rating:
1.0

Never send final bill of sale

dion S. 
Rating:
5.0

Customer did not leave a comment.

sue T. 
Rating:
5.0

The staff at this location is outstanding

adam C. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
2.0

The employee was unhappy I was returning the equipment to the same location. I paid twice the amount for the same equipment, mileage and time than I did a few months ago. I feel like I was charged more because of demand and her wanting that equipment left in town. This will be last time my company uses U-Haul.

Scott R. 
Rating:
5.0

Staff is always super helpful, friendly and professional

Jona D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

more staff

Jerry H. 
Rating:
2.0

The after hours return system was awful and time consuming.

Brian M. 
Rating:
5.0

Excellent, excellent, excellent.

David L. 
Rating:
5.0

The nice lady who checked me in was very nice and pleasant to work with.

mike V. 
Rating:
5.0

Customer did not leave a comment.

Anas S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

KLINTON K. 
Rating:
5.0

Customer did not leave a comment.

Waekeila H. 
Rating:
5.0

Great

matthew M. 
Rating:
5.0

Perfect

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
4.0

Drop off sign in from your phone after hours is too long.

DIANNE A. 
Rating:
5.0

Customer did not leave a comment.

Walter R. 
Rating:
5.0

Customer service rep was friendly, quick and helpful! Great facility!

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Sengane M. 
Rating:
5.0

The truck was reasonably clean, however, there were several warning lights on in the instrument panel that were obviously ignored. At least that's what I did.

Daniel G. 
Rating:
4.0

you need to fix your computers

Martha J. 
Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

Friendly, efficient, informative personnel

eric H. 
Rating:
4.0

Customer did not leave a comment.

DESTINI DELITA H. 
Rating:
2.0

kmowingly gave me a trailer without function brake lights....

Shannonlee W. 
Rating:
5.0

Great place really cordial people!

GARY B. 
Rating:
4.0

Improve the online rental system. Customers fill out the original form and think everything is done. Let me submit my license info, and anything else required for the rental when I reserve. And in this age of Covid, I DON'T want to go inside to get the keys. Utilize the lock boxes for key pick up.

JOEL A. 
Rating:
5.0

Truck - had wrench, oil, radiator indicators on. Heat from engine area came into the drivers area - always had hot air when driving, AC did not help at all. Service was great at this location

Bruce R. 
Rating:
5.0

Maybe show a picture where the key box is located. I didn't know it was by the door.

kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Dion S. 
Rating:
5.0

Service was great !

Gwendolyn W. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

I was very pleased with the customer service!

Lynn K. 
Rating:
5.0

Tried using the phone for drop off. And system kept bringing back to the beginning of the whole process. Tried calling the 800 number seems like I was on hold for really long time. I am still waiting for deposit refund being I used a prepaid card.

Eric Z. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
3.0

smelled like pot -awful-air out these vehicles please

Raymond E. 
Rating:
5.0

Customer did not leave a comment.

Eric H.  |  Online Move In 
Rating:
4.0

The entire rental period access to the card swipe did not work. This was unacceptable and staff had NO control in getting it repaired. The staff was friendly and helpful but many times they were overwhelmed and the wait times were long and unacceptable. Scheduling the proper amount of staff at the proper time is a management issue. I would say that my overall experience was "below average" if not for the smiles that the staff showed me.

Mark P.  |  Overall Experience 
Rating:
1.0

The movers were the best !! The service at uhaul was so disappointed

Adelle N.  |  Overall Experience 
Rating:
5.0

Great!

Chester D.  |  First Impressions 
Rating:
5.0

Very helpful workers

Kim G.  |  Reservation 
No reviews have been submitted for this location.

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