24145 Little Mack Ave
Saint Clair Shores,
MI
48080
(@ 9 1/2 mile Stephens on Little Mack 1/2 mile south of 10 mile, next door to Soulliere Landscaping, behind Burger King)
24145 Little Mack Ave
Saint Clair Shores,
MI
48080
(@ 9 1/2 mile Stephens on Little Mack 1/2 mile south of 10 mile, next door to Soulliere Landscaping, behind Burger King)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The worker who helped me was very nice. The whole process was quick, too
Colin B
Rating:
5.0
Customer did not leave a comment.
TRACEY M
Rating:
5.0
Customer did not leave a comment.
William P
Rating:
5.0
Customer did not leave a comment.
VICTOR C
Rating:
5.0
Customer did not leave a comment.
RENEE P
Rating:
5.0
Quick and helpful.
Been there before, be there again!
Kurte B
Rating:
5.0
Such a wonderful place to do business. Everyone is so professional and polite. I have rented trucks several times from Crystal and the experience is consistent. She is so helpful and always makes sure to ensure a smooth experience. I can’t say enough great things about everyone there. Hold on to that group. You have some gems.
TERRY D
Rating:
4.0
Customer did not leave a comment.
JAN M
Rating:
5.0
Customer did not leave a comment.
ROBERT W
Rating:
5.0
Only location I will go to Matthew keeps that store in order for sure overall 100% satisfied
ROBERT Z
Rating:
5.0
Customer did not leave a comment.
DAVID W
Rating:
5.0
Customer did not leave a comment.
STEPHEN E
Rating:
4.0
Computers were done
Lawrence G
Rating:
5.0
Customer did not leave a comment.
GILES C
Rating:
5.0
Customer did not leave a comment.
WENDY J
Rating:
5.0
Customer did not leave a comment.
Kurt N
Rating:
5.0
Customer did not leave a comment.
Frederick C
Rating:
5.0
Excellent drop off experience.
ANDOR H
Rating:
3.0
Unit had damage to roof when picked up. Tape on both interior and exterior to keep water tight. Did not notice until got unit home. No place to note that type of damage on ur report. Departure check list and damage report not explained on pickup. Got home but link had expired. Had to call.
Carl S
Rating:
5.0
Customer did not leave a comment.
RANDALL S
Rating:
5.0
Easy to rent and very good customer service. I would recommend this location if you need a U-Haul
LILLYE N
Rating:
5.0
Customer did not leave a comment.
SENGANE M
Rating:
5.0
top notch
STEPHEN L
Rating:
5.0
Just keep up the good work.
GERRY H
Rating:
5.0
Customer did not leave a comment.
Natalie T
Rating:
5.0
Customer did not leave a comment.
Eric S
Rating:
5.0
The manager Matthew he runs a good location runs a good status on his crew. I’ve always like Saint Clair Shores U-Haul. They are the greatest.
MICHAEL C
Rating:
5.0
N/A
HAYDEN G
Rating:
4.0
The AC went out about 3 mi from the location I had to drive 27 mi to my destination and 30 mi back with no AC It was so hot and because I was on the freeway I was unable to roll my windows down that I threw up so I was absolutely not pleased about that
APRIL L
Rating:
5.0
Customer did not leave a comment.
AUSTIN R
Rating:
5.0
The employee that waited on me went over and above, especially hooking it up in a complete downpour. She was amazing thank you
Joe S
Rating:
5.0
Everyone was professional and pleasant. I really appreciated they opened 10 minutes earlier than posted on Sunday!! We were the first in line and had to spend 12 hours moving that day. This is the third time I have rented here.
STEVEN D
Rating:
5.0
Very professional easy to work with and helpful.
ROBERT S
Rating:
4.0
My truck seems to have had a transmission problem. The pick up was lousy.
MICHAEL H
Rating:
5.0
There is a problem with the corporate listing for the door dimensions for the 6x12 trailer. Door size is listed as 5'4"" wide and 5'1" tall. Opening is at least two inches smaller in both dimensions. We were trying to transport a custom built show prop with these dimensions in mind at it would not fit.
SCOTT D
Rating:
5.0
Customer did not leave a comment.
JONATHAN J
Rating:
5.0
Customer did not leave a comment.
Eric S
Rating:
5.0
Customer did not leave a comment.
SAJDAH M
Rating:
5.0
Customer did not leave a comment.
Garry F
Rating:
1.0
The truck drove very poorly. In the middle of our trip the truck died. We spent 20 minutes on the phone with roadside assistance and they couldn’t find our contract. We called the office we picked up the truck from and they never answered. We eventually got a call center rep on the line who found the contract. The person who came to replace the (very rusted and old) battery was efficient and kind. Overall this experience caused u to be very late with our move to the point we went over the loading hours at the storage facility, had to get a hotel and come back the next day. We will never rent from here again.
CHINONYE A
Rating:
5.0
Customer did not leave a comment.
DELANGO L
Rating:
5.0
Customer did not leave a comment.
Erik H
Rating:
5.0
Customer did not leave a comment.
SAJDAH M
Rating:
5.0
Customer did not leave a comment.
Petrit Z
Rating:
5.0
Great service easy drop off
JOSEPHINE S
Rating:
4.0
Customer service was great. Had me in and out quickly. I Like the staff at this location.
THOMAS P
Rating:
4.0
Customer did not leave a comment.
Zackery G
Rating:
4.0
This is the best U-HAUL in the area. Great friendly staff with easy pick up and drop off!
KENNETH E
Rating:
5.0
Customer did not leave a comment.
STEPHANIE B
Rating:
5.0
St Clair shores staff are the best in your system!
DAVID B
Rating:
4.0
Surprised by extra charges on my bill upon drop off. Left the truck with more fuel than when I picked it up
Kiya K
Rating:
5.0
Customer did not leave a comment.
RACHEL M
Rating:
5.0
Customer did not leave a comment.
BRIAN W
Rating:
5.0
Make the 10ft trucks with ramps. I had to lift my heavy expensive piece of furniture. Luckily, I had my nephew and not my sister as planned.
Otherwise, great!
LATONYA W
Rating:
5.0
nothing, keep up the good work.
John O
Rating:
5.0
Customer did not leave a comment.
DANIEL H
Rating:
5.0
Customer did not leave a comment.
ERIC A
Rating:
5.0
Very well run
TERENCE E
Rating:
5.0
Customer did not leave a comment.
BRENDA A
Rating:
5.0
Customer did not leave a comment.
ADAM D
Rating:
5.0
Customer did not leave a comment.
ALESIA C
Rating:
5.0
nothing 👌
JAMES R
Rating:
5.0
Matt was very accommodating
BRIAN P
Rating:
5.0
Very efficient and clean. Manager is supposed to contact us regarding our problem.
Steve C
Rating:
5.0
Customer service was excellent! It was very busy, but they serviced everyone in a timely fashion with a smile on their face!
James S
Rating:
5.0
Will say this the older guy that helps you load up is the most friendly and very helpful person and give him a 10 for a good job.
RALPH R
Rating:
5.0
The gas was going pretty fast. Maybe needs a tune up
STEPHEN D
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Customer did not leave a comment.
DANIEL D
Rating:
4.0
Customer did not leave a comment.
ALESIA C
Rating:
5.0
The customer service representative was very nice and helpful and informative about the rental truck and other rental items in the store he had me in and out in less than 15 minutes with everything I needed to make my moving needs with ease I highly recommend this location.
PATRICE A
Rating:
5.0
Customer did not leave a comment.
LASHAON C
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
4.0
Customer did not leave a comment.
MELISSA G
Rating:
5.0
Customer did not leave a comment.
ELEONORE F
Rating:
4.0
Customer did not leave a comment.
Susan C
Rating:
5.0
Thank you!
KATERI K
|
Overall Experience
Rating:
1.0
The location is great, however the app had an important issue. It popped up an advertisement that I had to click out of to continue, then skipped the pick up process so I couldn't enter existing damage, mileage, gas, etc. If there were any resulting issues, I'd be pretty upset, but no harm no foul I guess?
Noah B
Rating:
1.0
Had an appointment but sent away because the “hitch guy” wasn’t in. Then brought our one car in and told it would be an hour or two so waited. Then after 3 hours the “hitch guy” was working the front desk and when I said he still has to do the electric work and it would take maybe an hour or so. Took an uber home because I no longer had confidence in his ability to calculate time. And then when it was done over two hours later had to take another uber to get the car, causing the cost of the hitch to increase because of having to get an uber both ways. Very disappointing and frustrating experience.
Ashley B
Rating:
1.0
The equipment was not cleaned and the gas was on E and I was assured that I would receive a twenty dollar credit which I did not. The equipment had a few issues and I called for assistance they said they would help but it would cost me 450 dollars and keep in mind it was their equipment.
JAMES D
Rating:
5.0
I was overcharged for this uhaul. I returned it on time or 1 or 2 mins past because of check in and was charged for another whole day.
JUSTIN M
Rating:
4.0
Customer did not leave a comment.
ALEXANDRU R
Rating:
5.0
Getting out of the parking lot, other than that is was great
JOHN M
Rating:
4.0
Only problem I have with uhaul, was having to drive over 70 miles to drop off your equipment.
DANIEL M
Rating:
4.0
Customer did not leave a comment.
MARK F
Rating:
5.0
Customer did not leave a comment.
CAROL M
Rating:
5.0
Customer did not leave a comment.
SAJDAH M
Rating:
5.0
Customer did not leave a comment.
JOSEPH R
Rating:
5.0
Customer did not leave a comment.
NICHOLAS C
Rating:
5.0
Customer did not leave a comment.
ROBERT J
Rating:
5.0
Customer did not leave a comment.
ERIC C
Rating:
5.0
Nothing. The staff is helpful and the site is well organized. I have always had a good experience!
JOSEPH D
Rating:
5.0
Customer did not leave a comment.
SAJDAH M
Rating:
5.0
Customer did not leave a comment.
BRIAN G
Rating:
5.0
The person at the counter was very straightforward, welcoming and very helpful as to laying out what my needs were and I thank him for that
PIERRE L
Rating:
5.0
Matt was very kind and professional.
Betty D
Rating:
5.0
The service here has always been exceptional
I go to rent a vehicle
But I always receive the best customer service ever
It doesn’t matter if it’s cold snowing hot the staff their temperature never change it always stays on quality
YOLANDA E
Rating:
5.0
Customer did not leave a comment.
JENNIFER M
Rating:
5.0
had a problem with the equipment not functioning properly
they went over and above to accommodate me
their professional and kind
this is the only location I will go to now
CARLA O
Rating:
5.0
Customer did not leave a comment.
MICHAEL P
Rating:
5.0
All was well.employees had all bases covered.what a good job.bravo.
HILTON F
Rating:
5.0
Matt is a good manager
Kaci E
|
Overall Experience
Rating:
4.0
First time renting, so far so good.
Jack W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sherrill T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GREGORY V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kevin s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jasper H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
germany b
|
Overall Experience
Rating:
4.0
Just wished I had a lower unit because I have some totes I had to carry up the steps into the unit
Salena C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jacob W
|
Overall Experience
Rating:
5.0
The only issue I have is that a lot of my stuff got mildewed from the flood y’all had.
Jamealia J
|
Overall Experience
Rating:
4.0
Matt is wonderful to work with at the St Clair Shores location!
Barbara M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
germany b
|
First Impressions
Rating:
5.0
The team here is amazing. They have continuously shown great care and knowledge in their business and customers. The best Uhaul I've been to in my 10+years of utilizing the company
Jonathon D
|
First Impressions
Rating:
5.0
All I can say is thank you for securing my things
Lynette D
|
Overall Experience
Rating:
5.0
Great service,very prompt
Bronson S
|
Overall Experience
Rating:
5.0
Matt was very helpful & professional despite being very busy & working alone.
esther A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregory S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTHONY P
|
First Impressions
Rating:
5.0
Have had storage for over a year now and EVERY person I have spoken to is professional personable and kind. Nothing but good things to say! Thank you Uhaul!
LaDonna W
|
First Impressions
Rating:
5.0
Love the service given Matt is very polite and courtesy
regina w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAKRISCA L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
schuyler g
|
Overall Experience
Rating:
4.0
THe only issue with facility is units close to the door are subject to flooding aafter heavy rains
richard r
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
carlee w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory S
|
First Impressions
Rating:
1.0
My storage unit flooded and I'm not getting no help and insurance company is terrible
Samantha R
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Samantha R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOSHUA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joseph c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric H
|
Online Move In
Rating:
4.0
The entire rental period access to the card swipe did not work. This was unacceptable and staff had NO control in getting it repaired. The staff was friendly and helpful but many times they were overwhelmed and the wait times were long and unacceptable. Scheduling the proper amount of staff at the proper time is a management issue. I would say that my overall experience was "below average" if not for the smiles that the staff showed me.
Mark P
|
Overall Experience
Rating:
1.0
The movers were the best !! The service at uhaul was so disappointed
Adelle N
|
Overall Experience
Rating:
5.0
Great!
Chester D
|
First Impressions
Rating:
5.0
Very helpful workers
Kim G
|
Reservation
Rating:
1.0
There were trucks, vans and trailers parked throughout the lot, making it very difficult to enter and exit their facility. trailers were everywhere, and there was no one able to assist in the office.
Daniel A
|
Overall Experience
Rating:
2.0
I made four visits to this Uhaul location in one day to pickup and drop off equipment. The owner, Ryan, didn't seem interested in assisting, and his associate was unable to figure out how to do so.