Customer Reviews for U-Haul Moving & Storage of Stamford

Rating:

5.0

My experience at this location in Stamford ct is by far the best as always at Jefferson st UhAul fast and efficient as soon as I walk in I’m greeted as if I’m family Love this location.

Rating:

5.0

The seatbelt on the driver side did not work. It unblocked multiple times while driving the truck. It felt extremely unprofessional and poorly maintained. Renting a truck with a clear safety issue to customers is reckless.

Rating:

5.0

A thank you to your employees as the where helpful and pleasant.

Rating:

5.0

I had a fantastic experience with U-Haul. The staff was incredibly helpful and pleasant to work with. My check-in and check-out process was quick and efficient. I also appreciated the central office's prompt assistance in modifying my reservation. I highly recommend this location for anyone in need of their services. Thank you, U-Haul! Jay Felder

Rating:

5.0

needs a tuneup, and tire pressure gauge went off as soon as i left

Rating:

4.0

Better coordination between counter and yard staff

Rating:

5.0

Good people at front desk and satisfied service

Rating:

4.0

Should be a U box center as a if not the economic center currently in southern Connecticut

Rating:

4.0

Very polite & helpful staff!

Rating:

3.0

There were a lot of day workers outside who I mistook for uhaul workers and it was confusing.

Rating:

5.0

The staff and supervisor are very friendly and easy to interact with .

Rating:

4.0

N/A

Rating:

5.0

Your location and truck were fine. However, your app SUCKS big-time. I went to all the trouble to set it up on my phone and then I had to check in at the front desk anyway. Please don't torture people with an app that doesn't work.

Rating:

5.0

Been renting from this location for a decade now and my experience is always good.

Rating:

5.0

Very efficient, and easy to rent. Will use them again.

Rating:

5.0

Brittany and Cody have been incredibly helpful throughout our storage unit rental process. The other day our swipe card didn’t work and Brittany went above and beyond the call of duty to assist us promptly. We are happy to do business with this U-Haul facility. Everyone is nice and makes us feel safe and comfortable.

Rating:

5.0

friendly employees

Rating:

4.0

I rented a van for $99 online and my bill was $145. There was a $20 fee for putting the keys in a dropbox at night which I thought was ridiculous. These hidden fees, ruin the experience. Also paying more for driving under the 100 allowed miles cost more …. What?

Rating:

5.0

Great place, nothing to improve

Rating:

1.0

Got scammed on gas money! I filled it and they claim I did not

Rating:

2.0

Make sure to check the gas gauge before driving off. I took pictures and yet they still charged me for the gas. Drove it 12 miles, they charged me a fuel service fee and 4 gallons for 12 miles. Other Uhaul location I had no issue with. I did submit that the gas gauge was lower than what they said on the paper, maybe that was intentional so they can charge me $50 extra.

Rating:

5.0

Very clean and easy use!

Rating:

5.0

Keep up the good work

Rating:

5.0

U haul is a good company

Rating:

5.0

The staff was very helpful and professional.

Rating:

5.0

I’ve been coming to this location for over 10 years. Every time I’m here the customer service is exceptional. Brittany (Manager of the store) always takes care of me and all my co workers when it comes to either storage or vehicle rental. The team at this location has always been very helpful and always come through with fast solutions for any inconveniences. 25 Jefferson st is highly recommended.

Rating:

5.0

Promp service very helpful.

Rating:

5.0

I was charged $70 for cleaning. I cleaned the truck before I dropped it off. I left two pallets in the truck which I supposed to return to Homedepot. I was supposed to transfer the pallets to my car but I forgot. I went back right away to get them back , but I was told I can get pallets back not the $70. Basically they charged me $70 for nothing. The customer service was horrible at the counter. I would like get my money back.

Rating:

5.0

i drove 16mi and was charged for 2 gallons of gas, which looks incorrect

Rating:

3.0

When I returned the equipment, I returned it clean and asked the staff to check it. The staff said no need and later they sent me a bill for 25 dollars for cleaning it. I could not believe it. If somebody checks when we return the equipment and explains, we will be able to understand the reason for any additional billing.

Rating:

5.0

So nice and helpful. Pickup was great and drop off after a long move was also so easy thank you!!!

Rating:

5.0

Always good service with a smile that’s why I keep coming back thank you U-Haul Stamford Jefferson street

Rating:

4.0

Better parking

Rating:

5.0

Everything was great wouldn’t do anything different.

Rating:

5.0

Cody provided excellent service, helping us rent a truck and lease a storage unit. He is an asset to your organization!

Rating:

5.0

Get them I thank you card

Rating:

4.0

okay but what was quoted and what i actually paid was way off

Rating:

5.0

The Best!!!!!

Rating:

5.0

Everything was great

Rating:

5.0

Brittany and the entire staff at U-Haul do a wonderful job! The equipment was clean and well maintained and ready to go for me when I picked it up. I would highly recommend this location to anybody looking to rent a truck or to use this storage facility.

Rating:

5.0

At the moment I don't see anything to improve, just keep up the good work and customer service, thank you.

Rating:

5.0

Make the bathroom easier to find. Other than that everything was smooth & great customer service!

Rating:

5.0

Brittany and the entire staff at U-Haul do an amazing job at that facility. I always felt that my goods were secure and well maintained during the one year that all my belongings were stored there. The facility is clean, safe, and everyone there is friendly and helpful and ready to take care of all your needs at a moment's notice. I would highly recommend this facility if you are going to store anything at all for any amount of time, you definitely get your money's worth here.

Rating:

5.0

The only issue I have with using the app is that I’ve rented a u-haul vehicle from the same location now and still I have to wait for them to verify me with someone. I would think after the first time that I wouldn’t need to be verified.

Rating:

4.0

Reduce the milage cost

Rating:

5.0

Kenneth was great to deal with!

Rating:

5.0

This U-Haul in Stamford is the best customer service from Jose Bryttani and all the staff there very helpful. They greet me with pleasant and good morning and always have a smile on their face which means a lot. They are very professional.

Rating:

5.0

give jack a bonus great employee!!

Rating:

3.0

My reservation was moved a few hours before I was scheduled to pick up the vehicle, and I was told that some mileage would be deducted to accommodate the inconvenience, which it was not.As a frequent UHaul customer and small business owner, I also feel that I am entitled to some type of accommodation for the 2+ hours that it took to complete this reservation, again, with only an a few hours notice before my event.

Rating:

3.0

I picked up the truck with 1/2 tank of gas and returned it with 1/2 tank of gas, yet I was billed $73 for fuel. Also, there was a tire warning light that I was told to just ignore.

Rating:

5.0

Excellent efficient service

Rating:

3.0

Air bag, tire pressure and other indicator lights were ON for the vehicle. I was charged additional with no explanation

Rating:

5.0

Excellent pick up and efficient

Rating:

4.0

The only thing I can suggest is the check-in to get the truck. There was two people at the counter, but just one taking care of customers. One customer was stuck with this person, so the waiting was burdensome. The second employee could have taken the initiative to help the line, this would be productive.

Rating:

5.0

gentleman who helped me out was very nice and helpful

Rating:

2.0

Cheating me with fuel surcharge - the fuel gauge was same level when I returned as when I took. I put in over 3 gal of fuel for just 26mi driven

Rating:

3.0

Definitely better to go to a location with a real person present. The app is a disaster of out-of-date information and faulty features.

Rating:

5.0

I could not be more satisfied this location goes above the limits for customer service outstanding work at this location.

Rating:

5.0

We rent from this stamford location regularly. clean and well maintained.

Rating:

5.0

nothing

Rating:

5.0

Jose and his team do an outstanding job ... client focused, highly skilled and a pleasure to deal with. Would highly recommend

Rating:

5.0

all the trucks and vans are awesome for rent to use on moving . it will be very nice and helpful if you guys put a hand truck or a little car to move heavy items ...

Rating:

5.0

Nothing comes to mind

Rating:

5.0

When I rented my 10’ truck on the day of my move I did a pre trip inspection the rear passenger tire was low and had a check engine light. But overall drove comfortably and smooth.

Rating:

4.0

I enjoyed the use of the unit over the yrs

Rating:

4.0

Thank you for all you guys do.

Rating:

5.0

Lacny went above and beyond to set me up with our storage unit, taking the time to show me how to unload and access the building. I really appreciate his friendly approach and customer-focused attitude.

Rating:

5.0

Friendly and helpful customer service every time I visited. The building was always clean. Thank you!

Rating:

4.0

Great service, but I thought it was ridiculous that I had to purchase a lock for my storage unit, after spending hundreds to rent a unit. I was told they usually have them available but I had no choice but to purchase one.

Rating:

5.0

Kenneth was amazing. He was so helpful and knowledgeable! One of the kindest people I’ve ever met. He took his time to ensure we were confortable with our storage space.

Rating:

5.0

New elevator much nicer and quicker than the old one. Very friendly staff and helpful. Required to use a diskus lock. More expensive than neighboring Uhauls, but very convenient.

Rating:

5.0

Expensive for the area, but great staff.

Rating:

5.0

Only issue is the service elevator doors, hard to open my wife can do it that sucks

Rating:

4.0

Nice Manager and the Jamaican Gentlemannin the Yankee Cap Very Helpful and Nice! 😊🙌🏻

Rating:

5.0

The staff was SO helpful and friendly. Even helping me move a few things from my truck. Everyone was always smiling / seemed happy to work there.

Rating:

5.0

They all are just friendly and helpful

Rating:

5.0

Due to different life circumstances, I had a varying number of storage units in the Stamford Uhaul storage facility for over 6 years! The staff there were always so wonderful; friendly, helpful and accommodating, and the building was convenient to get to, as well as clean and easily accessible whenever I needed to add or remove anything to my storage units. Through many life changes, it was always a comfort to know my stored items were in good hands and under a watchful eye at the Stamford Uhaul Storage facility. Thank you!

Rating:

5.0

Brittany is extremely well composed and pleasant. The U-Haul location can be very busy and Brittany is always courteous, professional, and helpful.

Rating:

2.0

I specifically asked for a street level 5x5x9 and I was shown a 5x2x9 (a triangle room)And I ended up with a 3rd floor unit with a leaking roof... there was water every where! Absolutely terrible

Rating:

5.0

Helpful staff, safe facility, good location, reasonable rates. What else can you ask from a storage facilty?

Rating:

2.0

There is only one entrance and it’s very difficult to move you things in and out trucks and cars always blocking entrance also there is no ramps which would make things more convenient

Rating:

5.0

Luis and Chris were excellent!!!

Rating:

5.0

Thanks!

Rating:

3.0

The elevator needs updating. It was extremely difficult to use. I would not recommend as a result until the situation is remedied.

Rating:

5.0

Very professional and courteous customer service. Representatives.

Rating:

4.0

Staff was helpful and friendly. The facility is clean. Moving help is available but the elevator needs replacing. It is very hard to operate.

Rating:

1.0

Your storage units are atrocious no lights no ceiling not clean looks likes a Russian jail cell I am paying 200 this!!!? I will move out as soon as possible You guys should embarrassed to rent and should rent at DEEP discount is renting at all!!!!

Rating:

5.0

I have no complaint the manager is good she is very helpful if I have to come back I will so far the staff at this location is good I don't know for the other location .

Rating:

2.0

No elevator, single bay for you to unload cargo was taken for 2 hours so we had to carry heavy stuff thru railing. Most inconvenient storage facility i ever experienced.

Rating:

3.0

The only units for rent were on the top level, and the elevator it was not working. This loan elevator apparently has issues quite often, as it is very old I am told. I would go out of my way to tell anyone who knows of the U-Haul storage facility to not use it. In 90° heat that is unfair to make people carry items upstairs. And I pay $160 a month for this unit. Now that I’ve offered this feedback I would like to hear from U-Haul on what you will do to credit me.

Rating:

5.0

Thank you

Rating:

5.0

Brittany and Gwen went above and beyond to ensure I had a phenomenal experience. They were professional, courteous and friendly, and made sure to solve all my problems.

Rating:

3.0

Difficult to park. Non U-haul staff members often waiting outside the facility soliciting work or sitting on the loading dock and have had to ask staff to ask them to move. Dumbwaiter elevator doors cumbersome. Often times other individuals did not know to close the exterior doors to make elevator available to others. We moved to another facility that was very well lit, plenty of parking, modern elevators and non-profit pricing so we were able to get more space at a lower price.

Rating:

5.0

It was a wonderful storage experience.

Rating:

5.0

The Staff is very helpful and friendly. The facility was very clean and well maintained.

Rating:

5.0

The best front desk staff ever !! Britney and her front desk crew are THE BEST best uhaul experience ever They are THE GREATEST 10 stars ⭐️

Rating:

1.0

Terrible, because the staff charged me 1 extra mile and $11.88 for gas which I don’t understand why if I returned the truck with more gas than what they gave me.

Rating:

5.0

The staff were so helpful and very accommodating to our needs. We arrived to the storage facility later than planned due to traffic. We only had 1 1/2 hours to unload a 10 foot truck. Although we ran late the staff stayed open for an extra 20 minutes to accommodate our moving needs. That was an extraordinary act of concern and support for a customer! I am amazed! U-Haul Stamford is the best team ever!!

Rating:

2.0

The storage spaces are garbage, very tiny and little. They are very very expensive and not worth it but the staff are amazing and full of patience…. Thanks a lot to Brittany,Luis,the manager under Brittany and Chris🙏🏽🙏🏽

Rating:

5.0

The staff was truly outstanding: Professional, Friendly and Accommodating

Rating:

5.0

Staff was very helpful and friendly.

Rating:

5.0

Jeremy and the rest of the staff were extremely helpful. Jeremy sets the tone for exceptional customer service.

Rating:

2.0

I had to trash my living room furniture because of the mouse droppings and smell and I had to trash some more of my things because of the mouse problem they had there

Rating:

5.0

Sorry I can't remember the individual names but everyone, everyone was so helpful and accommodating to our needs. Cannot give enough praise to your staff it was a pleasure to work with them. Please make sure they get this message. Sincerely Ian O

Rating:

1.0

The Facilities manager who called me on Saturday afternoon was rude, impolite, unprofessional and a straight out little pr..k. (I am being kind here) The insolent little sh.t threatened me after his staff had let me know we could leave items next to the "Re-use Centre" as it was full of Uhaul boxes and equipment. The manager gave me a mouthful and told me the "Re-use" centre is closed and that the staff had no right to give me permission to leave any thing for Re-use. He instructed me that he was giving me until then end of the weekend to move the stuff shared for "Re-Use" and said he was noting the warning in the system as Uhaul do not dispose of belongings on behalf of clients. On arrival the next day there was one item left in the "Re-use" centre, I proceeded to clean out the storage unit and placed the left over item in to the locker. I then informed the Staff at the centre that Junk Luggers would be arriving in the morning to haul away the remaining items and asked what arrangement I could make to leave the Storage locker open for them. I was told that the items would be safe as the premises is under 24 hour surveillance and that they would put a red tag on the unit to seal it, that I did not have to lock the unit. The next day when Junk Luggers arrived they confirmed that the unit was locked with a red uhaul tag, but the contents of the locker did not match the inventory list I had shared with them. In short the staff appear to be nothing more than common criminals who helped themselves to the contents of the storage locker. If the staff did not commit the cold blood theft of the contents of the locker, you have a serious security problem on the premises. Lastly a staff member called me the next day wanting to charge me for taking my own lock and not returning it to them when I gave notice on the locker.

Rating:

5.0

It was a great place for me thru Covid. Can recommend this facility! Best//Stefan

Rating:

5.0

Like I’ve said before you guys run a top operation. I appreciate all the staff who helped me. It has been exceptional and made this arduous moving process much easier. Thank you

Rating:

5.0

Very happy with the self-storage experience at UHaul/Jefferson Street. Staff was very helpful. The only negative thing was that the freight elevator was out-of-order when I moved in. Once fixed, everything was good.

Rating:

5.0

Thank you

Rating:

4.0

Construction is currently ongoing at the location and there is only one access dock. People who are not actively loading or unloading should not be able to park and wait.

Rating:

1.0

I drove an hour to the facility, with my car full of stuff, and Uhaul would not let me into my unit. I had to drive back home with my car full. (They were painting the floors.) It was 3 days later that I was allowed in. They were rude unsympathetic and unhelpful.

Rating:

5.0

The staff at this U-Haul on the date and time of my move-in deserve recognition! This could have been an average review, and they made it Excellent instead. When I got to this facility, I had reserved a storage unit. The staff informed me that the elevators were broken in an extremely kind and empathetic manner and that I would unfortunately have to carry my stuff up the back stairwell 3 flights to the 3rd floor where my storage unit was. They compensated me for this graciously and more than fairly and were extremely empathetic, sensitive, and kind about it throughout the entire process. Even as I was waiting on them to work through my situation with me, they were continuing this behavior with each and every customer that I saw walk in that day. This staff deserves recognition! This is the type of customer service that makes a company and provides a good name for a company, especially during times like these. U-Haul has provided me with great optimism and reason to be a long time customer and I can assure this company that the benefit of a long time customer like me with referrals because of service like this will far outweighs the compensation that was provided due to inadequate facilities to provide easy access to the storage unit when unloading a truck. Thank you U-Haul! I want to personally say thank you and happy new year to each of the staff working that day, you all deserve great credit and recognition for what you did for me and please know that this does not go unnoticed and means a lot. Stay safe and healthy!

Rating:

5.0

The place is nearby and is practically always open. Okay

Rating:

5.0

Luis and Allen were very helpful. Great service. Thank you UHaul.

Rating:

5.0

Wonderful experience! I didn’t expect all that services for pretty much free… I meant what I paid was nothing!

Rating:

5.0

The staff was very helpful. I much appreciated their efforts.

Rating:

5.0

Great staff. Adheres to customers needs in a timely manner. Very professional and respectful staff.

Rating:

5.0

Manager Britney was very friendly and helpful.

Rating:

5.0

I maintained my storage unit at U-Haul Moving and Storage of Stamford for a number of years. Everything was consistently excellent.

Rating:

5.0

Excellent experience! Highly recommend these guys to anyone looking for extra storage space.

Rating:

5.0

The staff there was amazing. As someone who has experienced a series of tragedies over the last year, I cannot explain how heartwarming it is to have staff that isn't just professional, but kind and attentive, when you are moving and/or storing your life due to unforeseen circumstances. This is what is sorely needed. Jose and his people define what the experience should be for storage. Not "you are lucky to have us for storage", but "we are grateful to have you as a client." Would highly recommend for anyone.

Rating:

1.0

Actually disgusting and the building is going to collapse. The elevator broke and required manual closing of doors. Please rebuild this place ground up. Literally drags the whole company down. I got the storage unit for free through a cross country deal and paid for a different companies storage just so I didn't have to use this place.

Rating:

4.0

It’s a pleasure to have U-Haul as my storage system. The one thing I would love to see is easier elevators. I don’t have the strength to open/close the elevator doors without help. Thanks, Janet B.

Rating:

5.0

Love love and love , nice place and safe , great people working here

Rating:

5.0

The staff at your Jefferson St. facility are the best; particularly Jose, Brittany and Joanna. They are friendly, extremely helpful and know the business. You are lucky to have them.

Rating:

5.0

A lot of things happened outside their control. Elevator was broken, construction caused me to move units, couldn’t find the key to unlock the loading dock, etc. The experienced staff is super helpful and polite and the manager Jose always makes it right!

Rating:

5.0

Manager Jose could not have been more accommodating nor helpful and polite. You need more staff/employees like him!

Rating:

4.0

Everything worked just fine.