Customer did not leave a comment.MICHAEL A.
Customer Reviews for U-Haul Moving & Storage of Stamford
Stamford, CT 06902
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Vivian S.
Customer did not leave a comment.Caroline M.
Customer service picking up and dropping off was amazing!Jodee M.
Customer did not leave a comment.Suzanne Y.
Customer did not leave a comment.John P.
Sorry I can't remember the individual names but everyone, everyone was so helpful and accommodating to our needs. Cannot give enough praise to your staff it was a pleasure to work with them. Please make sure they get this message. Sincerely Ian OIan O. | First Impressions
awful customer service. would NOT recommendLourdes L.
Customer did not leave a comment.ERIC P.
Friendly helpful staff such a pleasure to work with themIan O.
Customer did not leave a comment.Gregory T.
Customer did not leave a comment.Leandro B.
Customer did not leave a comment.Leandro B.
Customer did not leave a comment.Leandro B.
The Facilities manager who called me on Saturday afternoon was rude, impolite, unprofessional and a straight out little pr..k. (I am being kind here) The insolent little sh.t threatened me after his staff had let me know we could leave items next to the "Re-use Centre" as it was full of Uhaul boxes and equipment. The manager gave me a mouthful and told me the "Re-use" centre is closed and that the staff had no right to give me permission to leave any thing for Re-use. He instructed me that he was giving me until then end of the weekend to move the stuff shared for "Re-Use" and said he was noting the warning in the system as Uhaul do not dispose of belongings on behalf of clients. On arrival the next day there was one item left in the "Re-use" centre, I proceeded to clean out the storage unit and placed the left over item in to the locker. I then informed the Staff at the centre that Junk Luggers would be arriving in the morning to haul away the remaining items and asked what arrangement I could make to leave the Storage locker open for them. I was told that the items would be safe as the premises is under 24 hour surveillance and that they would put a red tag on the unit to seal it, that I did not have to lock the unit. The next day when Junk Luggers arrived they confirmed that the unit was locked with a red uhaul tag, but the contents of the locker did not match the inventory list I had shared with them. In short the staff appear to be nothing more than common criminals who helped themselves to the contents of the storage locker. If the staff did not commit the cold blood theft of the contents of the locker, you have a serious security problem on the premises. Lastly a staff member called me the next day wanting to charge me for taking my own lock and not returning it to them when I gave notice on the locker.Grant J. | Overall Experience
Customer did not leave a comment.Herman D.
Customer did not leave a comment.CHARLES B.
Customer did not leave a comment.CARLO R.
Check in was easy, however, a little slow due to changes needed to my booking. I requested 2 furniture dolly's and the location rented them out to other people before I got there. Not sure why I would add to the reservation if the site isn't going to hold my request. Would recommend not renting out items that customers book for online reservations.Gloria O.
Someone actually defecated between the rentals. I am lucky I did not step in the feces. The vehicle I rented had a strong odor of Pot. Unacceptable. I also was not aware the registration was behind the drivers seat until I called Uhaul. Luckily, I did not get pulled over for any reason.Daniel L.
We really appreciate Luis who was super helpful and very professional. He made our experience a great one.JeanP B.
Customer did not leave a comment.Tyler T.
First time renting a U-Haul, they took the time to answer all my questions.Melissa F.
The price I was quoted was way below what I had to pay in the end. The employees were stoned and very rude.Heather Y.
The van smells cigarettes 🚬but next time give me one smoke free please. Otherwise the service was goodSUZIE D.
I wanted to tell the company what a fine employee LUIS is. He handled everything professionally and was a pleasure to deal with. Kudos to him! Luis makes the Jefferson location a great place to rent from. PKPAUL K.
Vehicle was clean but smelled like a porta John. Maybe switch cleaners? The ammonia smell was rough.Jessica O.
Customer did not leave a comment.Alex G.
Customer did not leave a comment.Mauro C.
The staff were super solid, professional and friendly. Made the whole moving process easier. Thank you for thatChristopher R.
Have good batteries on your trucks. We experienced the battery dying on us twice. The first time we were lucky that someone had cables. The second time, it was way too late and then roadside assistance took forever until I had to pay someone to go rescue my employee as it was taking too long for someone to arrive. This, not only cost me paying my employee for the extra time but also paying someone whom we ended-up paying to rescue my employee out in the cold. And so I not only ask for an entire refund but an additional credit next time I rent as this is absolutely not what I paid for and it ended up costing a lot of money. I have been a loyal customer for over a decade and as of late I have noticed that trucks are run down and this one is a prime example of that.fernando A.
Customer did not leave a comment.Sharon M.
It was a great place for me thru Covid. Can recommend this facility! Best//Stefanstefan w. | Overall Experience
Customer did not leave a comment.Michael N.
Luis was very helpful, patient and polite.Tafiana C.
Provide info on Truck route map. It's hard to find on the internet.VIDYA M.
Customer did not leave a comment.Michael N. | First Impressions
Customer did not leave a comment.scott h. | First Impressions
Like I’ve said before you guys run a top operation. I appreciate all the staff who helped me. It has been exceptional and made this arduous moving process much easier. Thank youChristopher R. | First Impressions
Customer did not leave a comment.tafiana c. | Overall Experience
Cause great accueill, appreciated it 👍amoste C.
Customer did not leave a comment.Collette B.
The staff were very nice and helpful at both locations. Two things though: The pickup location didn't come outside and look at truck with us like all my other experiences have been. And they accidentally gave me the wrong truck so that when I returned the truck in another state it looked like I never had a truck and the receiving U-Haul store had no way to give me proof that I returned the "wrong truck" because something about the numbers were different. And we did think it was weird that the pickup location told us we had half tank of gas (which truthfully is inconvenient when you're headed out of state--I think I remember an old policy where you leave with a full tank and bring it back full. Who wants to stop for gas first thing after loading up and all that work and you've got a long drive ahead already. Just a pain. But anyway... We get in and it's 3/4 tank full and we thought that was kinda weird but didn't think much about it, but maybe we should have said something and then they may have realized they gave us wrong truck). It was stressful worrying about how I was going to prove I didn't still have a U-Haul truck because the drop off location called me Monday asking where the truck is, same guy we dropped it off too!, and I was like we dropped it off to you Saturday!! Then he remembers the situation and he was super nice and helpful. But that kinda freaked me out. But both locations were really nice about it, and got it handled and fixed on Monday. Otherwise yes, I still will always go U-Haul! And staff at both locations were polite, professional and helpful and reassuring.Jeannine F.
Customer did not leave a comment.ADRIAN T.
I returned after hours and your website didn't allow me to share a photo of the odometer and gas gauge- led to a big hassle.David O.
Customer did not leave a comment.Joseph N.
Luis was very helpful!Javier R.
Great customer servicePrecious S.
Customer did not leave a comment.Wasner E. | Overall Experience
Customer did not leave a comment.Eugene S.
Customer did not leave a comment.Charles R.
Customer did not leave a comment.Tatiana L.
Customer did not leave a comment.Richard K.
Luis, your customer service rep was a rockstar!!RICHARD G.
Customer did not leave a comment.JOSHUA M.
Customer did not leave a comment.CARLO R.
Customer did not leave a comment.ROBERT F.
The service whit the customer es sadDiblam L.
Customer did not leave a comment.PETER W.
Customer did not leave a comment.Byron G.
Customer did not leave a comment.Caghan K.
Customer did not leave a comment.Chari B.
Let's talk about the $2700 charges, can we deal something more reasonable?Fabrice D.
Customer did not leave a comment.Eileene B.
Very helpful with a wide assortment of moving equipment available for sale.josh G.
The truck was very oldMehran Z.
Everything was good, thanks for the good serviceAlma C.
Customer did not leave a comment.Alex G.
Fast and excelent serviceFernando C.
Customer did not leave a comment.GEORGE K. | Overall Experience
The Pick-up in Stamford, CT went very smoothly. Luis Santos who helped us was very friendly and checked the oil in the truck we rented and added a quart as we watched. He explained the rental process well. I assume many renters, like us, were renting for a specific short-term purpose and were not familiar with the vehicle. For example, we had some concerns about not being able to easily locate the controls for simple but vital operations such as windshield wipers, headlights and dashboard dimmer. I think a simple chart in the glovebox would have helped. We called U-haul but reached a person who was friendly but not specifically familiar with the vehicle. Apparently one cannot easily directly call the rental location without getting a central nationwide call center. The vehicle was rather new and operated well with good acceleration. We rented in Connecticut because our car had a catastrophic failure and we had two kayaks on the roof to transport to Virginia along with all of our other vacation belongings. Our longer kayak was 13.5 feet, so we rented a 15 foot truck. Fortunately, our boats fit diagonally, since the 15 foot length is the ceiling length, not the floor length. The floor length is much shorter due to the "attic" over the passenger cab being included in the length. We had lots of room for our other belongings. The truck was easy to drive despite having no rear-facing camera or backup camera. Despite these issues, I would rent this type vehicle again if necessary and I was comfortable driving the truck at my age of 78 despite having not driven a U-Haul or other truck other than once 20 years ago. The reservation system by phone also worked well. The only other detail which in retrospect was unclear was that the website said that all rentals were for 3 days. I realized after returning the truck that the form listed that we had a 2 day rental. We could have returned the truck in less than 24 hours and the person at the desk at the drop-off location was unclear if we had done so if there would have been a reduced cost or a reduced cost if we had said at pick-up time that we would return it in less than 24 hours.Michael R.
Customer did not leave a comment.Emily M.
Newer trucksMehran Z.
Customer did not leave a comment.JOSE M.
Good service. But the ignition is sticky on the truck I rented and it can be difficult to turn on the vehicle. I have noticed this on the same vehicle before and it has not been fixed.Matthew H.
The process is a little slow I had arranged to pick up my truck by reserving it online but still had to wait in line behind various customers when I got to the location anyway rendering the whole online process meaningless.Andrew S.
Customer did not leave a comment.Dancarli P.
Customer did not leave a comment.Mallory M.
Luis was extremely helpful! Thank you.Mary Lou L.
Customer did not leave a comment.JOHNY R.
The U-Haul truck that we received had low tire pressure as soon as we drove it off the lot. We filled the tire with air at a gas station and returned to the U-Haul pick up location to inquire about the leaking tire. We were just told to call road side assistance if something happened. Additionally, after our full day move we noticed that there were multiple cockroaches in the cockpit of the van, along with all of our stuff.Amy K.
Customer did not leave a comment.Jorge S.
Everything on the van was good except the fact that the tires were balding. The van clearly had been in some sort of accident because there were at least 25 â€œXâ€ marks identifying damage marks on the outside. I can accept that, but the tires should have been replaced.tom D.
Customer did not leave a comment.Evelyn S.
i can't believe 14 miles they charged me for 8 gallons of gas and not only that but they also charged me 30 dollars for putting that gas on. pay $74 for 14 miles. and apart from that they give me a cleaning fee of 25. I don't like to make bad comments, but I think it was excessiveAlonso R.
I filled the tank to exactly where it was when I picked up however was still charged for 3 gallons of fuel . Not happy about that but not worth an argumentKRISTOPHER B.
It would have been helpful for someone to explain drop off procedures, even briefly, but it wasn't an issue. Otherwise everything was good, and the front desk personnel were super helpful. Definitely high performers who cared about doing the right thing.Charles B.
Customer did not leave a comment.Allison M.
Customer did not leave a comment.Ruosu C.
best of all a truck was available at shortest notice reservation, pickup and return were all very easyKurt S.
Well, overall the truck was fine, but you should check more frequently some things, for example : the truck that i used yesterday, has a little issue with the steering, all the time it aims to the right. Besides of that, everything is great.Ãlvaro T.
Van was fine, needed service as check engine light was on ThanksCHARLES F.
Customer did not leave a comment.Colleen W.
Customer did not leave a comment.ken N.
Customer did not leave a comment.SALVATORE M.
Customer did not leave a comment.Wanda R.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Morgan R.
Customer did not leave a comment.Angela O.
Everything was great and smooth. The costumer service was very professional and helped me with all my question. My recommendation is if they can have more utility dolly available for rent. I went next day to rent another one and they didn't have any available. I will definitely recommend this location to friends and families .Beatriz J.
Customer did not leave a comment.Carlo R.
I reserve the truck without insurance, told the cashier no insurance. Still charge me me insurance. Unprofessional!!!John J.
Over charged us and never called us back to correct issue.Joseph R.
Customer did not leave a comment.cathy B.
Staff was very quick, respectful and efficient. It was a very good experience. I loved the customer/sales services. Thank you!!!Jalal J.
Very happy with the self-storage experience at UHaul/Jefferson Street. Staff was very helpful. The only negative thing was that the freight elevator was out-of-order when I moved in. Once fixed, everything was good.Tai T. | Overall Experience
Thank youWasner E. | First Impressions
Construction is currently ongoing at the location and there is only one access dock. People who are not actively loading or unloading should not be able to park and wait.STEPHEN C. | Overall Experience
I drove an hour to the facility, with my car full of stuff, and Uhaul would not let me into my unit. I had to drive back home with my car full. (They were painting the floors.) It was 3 days later that I was allowed in. They were rude unsympathetic and unhelpful.Dariana l. | Overall Experience
Customer did not leave a comment.Isaac P. | First Impressions
Customer did not leave a comment.Kailah P. | First Impressions
Customer did not leave a comment.Helen G. | Overall Experience
Customer did not leave a comment.EVAN C. | Overall Experience
The staff at this U-Haul on the date and time of my move-in deserve recognition! This could have been an average review, and they made it Excellent instead. When I got to this facility, I had reserved a storage unit. The staff informed me that the elevators were broken in an extremely kind and empathetic manner and that I would unfortunately have to carry my stuff up the back stairwell 3 flights to the 3rd floor where my storage unit was. They compensated me for this graciously and more than fairly and were extremely empathetic, sensitive, and kind about it throughout the entire process. Even as I was waiting on them to work through my situation with me, they were continuing this behavior with each and every customer that I saw walk in that day. This staff deserves recognition! This is the type of customer service that makes a company and provides a good name for a company, especially during times like these. U-Haul has provided me with great optimism and reason to be a long time customer and I can assure this company that the benefit of a long time customer like me with referrals because of service like this will far outweighs the compensation that was provided due to inadequate facilities to provide easy access to the storage unit when unloading a truck. Thank you U-Haul! I want to personally say thank you and happy new year to each of the staff working that day, you all deserve great credit and recognition for what you did for me and please know that this does not go unnoticed and means a lot. Stay safe and healthy!Erik K. | First Impressions
The place is nearby and is practically always open. OkayMary B. | First Impressions
Customer did not leave a comment.chris b. | Overall Experience
Luis and Allen were very helpful. Great service. Thank you UHaul.PAUL D. | Overall Experience
Wonderful experience! I didn’t expect all that services for pretty much free… I meant what I paid was nothing!Jean D. | Overall Experience
Customer did not leave a comment.Tai T. | First Impressions
The staff was very helpful. I much appreciated their efforts.PAUL D. | First Impressions
Great staff. Adheres to customers needs in a timely manner. Very professional and respectful staff.Victor M. | First Impressions
Manager Britney was very friendly and helpful.JAMES H. | Overall Experience
Customer did not leave a comment.Chris ` S. | Overall Experience
I maintained my storage unit at U-Haul Moving and Storage of Stamford for a number of years. Everything was consistently excellent.JOHN R. | Overall Experience
Excellent experience! Highly recommend these guys to anyone looking for extra storage space.Jeffrey P. | First Impressions
The staff there was amazing. As someone who has experienced a series of tragedies over the last year, I cannot explain how heartwarming it is to have staff that isn't just professional, but kind and attentive, when you are moving and/or storing your life due to unforeseen circumstances. This is what is sorely needed. Jose and his people define what the experience should be for storage. Not "you are lucky to have us for storage", but "we are grateful to have you as a client." Would highly recommend for anyone.ARTHUR K. | First Impressions
Actually disgusting and the building is going to collapse. The elevator broke and required manual closing of doors. Please rebuild this place ground up. Literally drags the whole company down. I got the storage unit for free through a cross country deal and paid for a different companies storage just so I didn't have to use this place.William L. | Overall Experience
It’s a pleasure to have U-Haul as my storage system. The one thing I would love to see is easier elevators. I don’t have the strength to open/close the elevator doors without help. Thanks, Janet B.janet b. | First Impressions
Customer did not leave a comment.Hernan V. | First Impressions
Love love and love , nice place and safe , great people working hereAndriy D. | Overall Experience
The staff at your Jefferson St. facility are the best; particularly Jose, Brittany and Joanna. They are friendly, extremely helpful and know the business. You are lucky to have them.HALDEN C. | First Impressions
A lot of things happened outside their control. Elevator was broken, construction caused me to move units, couldn’t find the key to unlock the loading dock, etc. The experienced staff is super helpful and polite and the manager Jose always makes it right!Ian B. | Overall Experience
Customer did not leave a comment.erica l. | Overall Experience
Manager Jose could not have been more accommodating nor helpful and polite. You need more staff/employees like him!Paul C. | Overall Experience
Everything worked just fine.Clinton B. | Overall Experience
Customer did not leave a comment.MERVIN S. | First Impressions
Customer did not leave a comment.Lauren M. | First Impressions
Customer did not leave a comment.Christian B. | Overall Experience
Joese Sanchez and the head female manager there are “WOW” I have had the worse experience with every storage company but these two I don’t even have the words for it. They made me feel like a member of their own family. The service,the attention to detail, the passion to help me and listen to me was incredible and that head woman manger is GREAT like DOPE.Every time she sees me she gives me a hug. I was going through a divorce and a separation from my daughter that daily hug made my day and she had no idea how healing it was. I wonder if she even knows she hugs me.She is just great. The level of service I got from there I know for a fact they didn’t acquire that from Uhaul it came from somewhere else. Jose Sanchez Is an absolute Angel.I don’t even want to leave Uhaul. I have told a lot of my friends to go there.There was a time I couldn’t get access to my clothes. The storage was closed by the city for nearly 4 months. I had no clothes to wear to go to my interview and they could not let me in at all.It what a tough situation and I needed to get to that job interview and my suits were in that storage. I don’t know how her and Jose pulled it off I got a rebate and I was able to buy a suit and tie for that interview and I got the job. Bravo to your team seriously.I love those twoCHERIF B. | First Impressions
Customer did not leave a comment.Mary B. | Overall Experience
Johnna (specifically) and everyone I encountered at the facility was really helpful and provided great customer service.Melissa L. | Overall Experience
Customer did not leave a comment.NICK D. | First Impressions
Jose has a great team.frederick l. | Overall Experience
We have never gotten our money back for winter clothes that we needed to purchase when the storage was closed without any notice because of the safety issues.Ewelina R. | Overall Experience
Customer did not leave a comment.frederick l. | First Impressions
Customer did not leave a comment.Peggy C. | First Impressions
Customer did not leave a comment.Harry M. | First Impressions
Mr. Sanchez and staff always provide their customers with the utmost of professionalism!Antoine L. | First Impressions
Jose and johanna sorry if i get the name wrong but you guys are great!Raphael S. | Overall Experience
Excellent leadership and customer service.Donna B. | Overall Experience
Jana, the young lady who is running the U-Haul Stamford office was knowledgeable, courteous and extremely helpful. She is a Five Star employee as far as I am concerned.Clinton B. | First Impressions
johanna and jose are very helpful,thank you!Raphael S. | First Impressions
Great customer service!Alexandra N. | Overall Experience
Very poor communication Issues with billing Nothing was workingCHRISTER S. | Overall Experience
Customer did not leave a comment.Thomas M. | First Impressions
The whole team is wonderful and super helpful to work with! Brittany and Jose are the best!WENDY G. | First Impressions
Great serviceJANICE A. | Overall Experience
N/aJulie G. | Overall Experience
Not climate controlled, no light in the unit and a guy was hanging out by my new car asking if I needed help and I said no 2 times to him.howard m. | First Impressions
I had a great experience the woman Britney was a very nice woman super helpful super kind and sweet she is Manager material she’s perfect Although the elevator was temporarily But it was no problemMauricio V. | First Impressions
Thank youtom f. | Overall Experience
The outdoor space is not easy. There are only 3 bays to back into and not a traditional parking lot. There were several times that I was unable to stop to access my storage unit due to lack of parkingLaura H. | Overall Experience
Checking in took a long time. The person assisting us kept messing up our information in the system and got lost while showing us to/ from our unit. He also commented that most elevators don't work.celine o. | First Impressions
Only problem we had was that while we putting our things in the storage unit, other people dropped off there trucks and vans. When we came out we where blocked in. We couldn’t leave to go get gas.rodney R. | First Impressions
The staff was excellent and ensured the storage unit fit the items in the van before unloading. Friendly, helpful and professional.Rodrigo N. | Overall Experience
Lighting was dark in my storage unit.ROBERT K. | Overall Experience
Storage supervisor was very patient and helpful.shadrie r. | First Impressions
Everyone is very helpful. May it easy to move my suff into the storage room.Miguel D. | First Impressions
Brittany the manager was extremely helpful. She got me in and out quickly and she made the stress of moving disappear. She was so sweet. Thank you for the excellent customer service! Would recommend!kalypso B. | First Impressions
Employee who I worked with was very helpful, efficient and friendly.Martha L. | First Impressions
U-Haul is the best in the storage unit industry I always get amazing customer service Thank You Johnna Stamford, CT Locationonix d. | Overall Experience
Very nice peopleALLYN M. | Overall Experience
Well I don't know about anyone else, I was treated like familyDavis D. | Overall Experience
I appreciated the smooth transaction U-Haul provided but the units were not sealed with an iron doorSandra L. | First Impressions
Access was terrible, which is why I moved to another warehouseJ. Joseph B. | Overall Experience
Friendly, helpful staff. Very accommodating to my needs and flexible with access to my storage box.Diane B. | Overall Experience
I was disappointed that the only unit left in the size I needed had a huge pillar in it, taking up space. Units with obstructions should be offered at a discounted rate.Virginia C. | Reservation
The people at this location are awesome! They’re always super friendly and kind, really makes it a great experience every time!Rebecca T. | Overall Experience
Staff was extremely helpful! Provided all the info we needed and had our truck ready to go and parked at the garage door when we got there. They went above and beyond.Brianne M. | Overall Experience
Elevators often out of order Had issues with construction that dirtied/ruined our stored items Price kept rising more than inflation Parking often difficultSILVER PLUME P. | Overall Experience
Staff were genuine and helpful; could not recommend more highly!Michael M. | Overall Experience
Good process, Nice people. Newer truck than expected. THXDavid W. | Reservation
Good service!Julio A M. | Overall Experience
Ehelpful and easyMaryjane S. | Reservation
All the staff at this Stamford Uhaul are super helpful and friendly ! Makes it a breeze to move!WENDY G. | Reservation
I think you need to hire more employees for both inside and outside cause the line to be helped are very long but besides that they are all very nice and helpful even the customer service on the phoneCurtis w. | Overall Experience
Great place for storage, great manager and staff.rosemarie f. | Overall Experience
ExcellentUPS S. | Overall Experience
Great staff.Iris G. | Overall Experience
Communication with drivers was effective & helpful!Kira S. | Overall Experience
all good.Christine S. | Overall Experience
Staff is extremely helpful and so enjoyable!Anne W. | Overall Experience
The staff was always friendly and helpful. I would have given you 5 stars but the storage rooms are not well lit. The only light is the light coming in from outside of the room.WANDA R. | Overall Experience