Customer Reviews for U-Haul Moving & Storage of Stamford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Stamford

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LEONARDO L.
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They says $19.95 Plus $0.79/mile for Cargo Van, they charged me $99 for mile, when I dropped off, they says need to clean and send me the final recipe and didn't notice just today ;( not recommended be careful they charge more

Ryan G.
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I want to start of by saying that Brittany & Jose and their crew are phenomenal. Nothing but good things to say. They are very helpful and always take good care of me. I will highly recommend this location always when comes to storage & truck rentals. Thank you Brittany for always going above and beyond to make sure my needs are taken care of.

RYAN G.
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Customer did not leave a comment.

MARGARETH B.
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Customer did not leave a comment.

Demetrio C.
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If it works don't fix it

VINCENT M.
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Customer did not leave a comment.

BRYAN S.
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Remind customer to pick up rented dollies on way out.I assumed they were in truck.Besides that great truck good experience

MARK M.
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The young lady I saw this morning was excellent. Professional, courteous, and quick to get the rental out to me. Very easy to return

EVAN D.
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Location was convenient, staff was friendly and efficient but van could have been cleaner. There was a face mask and toll receipt left from someone else on the dashboard and grit in cup holders which made it feel that equipment had not received normal cleaning let alone COVID-level cleaning. Not a comfortable feeling.

Mohammed S.
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Customer did not leave a comment.

CESAR D.
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Always a pleasure at this U-Haul location in Stamford Connecticut I have been renting for years and the staff there is amazing Jose the manager couldn't ask for a better one

Artencio C.
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So comfortable clean safety trucks and the most important the price thank you very much was the much help with U-Haul thank you again

Neal D.
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Thank you.

JOHN G.
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Customer did not leave a comment.

SEANL C.
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The guys were extremely friendly (despite it being 8AM and 20 degrees). The lady behind the desk was also very professional and efficient. Great experience.

KEVIN M.
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Very smooth from start to finish. Staff was very professional, the email and text notification was very good. I would recommend this location

Husnain B.
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Thank you for keep your door open during the COVID.

JULIANNA G.
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Staff was friendly, quick, and everything was contactless. As soon as I returned my truck and equipment, they immediately began sanitizing! Great experience - thank you!

Michael B.
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Customer did not leave a comment.

Alyssa Z.
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I was overcharged for my gas and so I called customer service who issued me a refund

George B.
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The U-Haul manager up charged me fir gas even though I filled up the tank completely. Still waiting on a refund. Tell all of my friends to use other means of transportation for their upcoming moves back to the city until this is fixed.

Elizabeth R.
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Customer did not leave a comment.

DANIEL R.
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Customer did not leave a comment.

CLAIRE S.
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Customer did not leave a comment.

IVAN M.
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Customer did not leave a comment.

Ryan C.
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Customer did not leave a comment.

PATRICK R.
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Great Service !

ANTHONY I.
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1.. There were several large dents and scratches on the vehicle that were not marked. I had to photograph all them and document them or risk being charged for those dents and scratches. 2. The mileage was off by a mile. 3. When I returned the vehicle, my gas gauge has more than 1/4 tank, but the U-Haul employee reported that is was less than 1/4. Customer service removed the fuel charge, but if I hadn't photographed my fuel and mileage before leaving the vehicle there would have been no proof that I had returned the tank with more fuel than it had when I got it. I will avoid using U-Haul in the future, if at all possible.

Jennifer D.
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Great customer sercice

Christopher T.
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Customer did not leave a comment.

William J.
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Customer did not leave a comment.

peter M.
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We had a complicated move with several trucks for several nights. Britt went out of her way to make sure our move was as easy as possible. I was so thankful for her personal attention and care. If we ever move again we will be back for sure.

ALBERTO B.
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Customer did not leave a comment.

CESAR M.
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I understand there is some, what appears to be, renovation going on, but the access to the store and the walking around the facility is a bit uncomfortable to do

HENRY W.
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Customer did not leave a comment.

LUC A.
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Customer did not leave a comment.

CHARLES K.
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THE BEST!!!!!

MARK E.
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Customer did not leave a comment.

SAIRAM N.
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Customer did not leave a comment.

HELIO A.
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Customer did not leave a comment.

JONATHAN V.
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Customer did not leave a comment.

Kelly G.
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I was disappointed in the maintenence of the 10 foot truck. The truck I rented had terrible windshield wipers. It was so dangerous driving the truck with the salt and snow on the road. I couldn't clean the windshield with the wipers due to the smearing it caused. In fact, I had to emergency stop twice to clean the windshield by hand. Uhaul needs to ensure customers have sufficient windshield wipers for their journey. Also, the headlights on the truck were very dim. It made our journey very difficult. Between the headlights and the windshield wipers...it made my journey very unsafe.

Victoria Z.
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It was clean except for a receipt on the floor. The check in cleaner guy was very helpful with getting me checked in electronically. Front desk lady was also very nice.

John C.
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Customer did not leave a comment.

Marc A.
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Customer did not leave a comment.

Paul C. | Overall Experience |
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Manager Jose could not have been more accommodating nor helpful and polite. You need more staff/employees like him!

MARK M.
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First let me say this was too easy. scheduling a truck, actual pick up, drop off was tremendous. Just as important the people behind the counter very very pleasant, courteous, helpful. The only problem going forward would be when I need to move heavier equipment, I would need a lift gate, outside of that great experience

Clinton B. | Overall Experience |
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Everything worked just fine.

STEPHEN J.
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Stamford location is most clean and professional u-haul I have dealt with. They are pleasure to deal with.

Gerrit P.
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Customer did not leave a comment.

MARY K.
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Nothing really. 25 Jefferson St in Stamford is the best. I've been renting from here for years. Close to railroad station Safe walk Knowledgeable staff All you need is coffee and it would be perfect t. Stamford Professional movers were the best people. No breakage no arguments just help and reassurance that they would be done on time. And they were.

MERVIN S. | First Impressions |
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Customer did not leave a comment.

Daniel S.
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Customer did not leave a comment.

KERRY M.
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Clean the insde windshield . Put backup cameras on the box trucks

JACQUELINE I.
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Customer did not leave a comment.

lecces M.
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Great service and great people no better than that

Tommy B.
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Great service and conscientious COVID-19 precautions- excellent vehicle and easy rental process

ARNULFO B.
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All good

IRWIN P.
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I was met with rude employees who did not address me right away, did not offer me any options for extending or changing my rental at all (I asked if there were other trucks available and was told NO, YOU BOOKED THIS ONE. THIS IS WHAT YOU GET.) I was given keys and the man dismissed me. I asked where I could find my truck and he pointed to the door and said "outside" where there were many trucks lined up so I had no idea which was mine. We have used Uhaul for moves before but never from the location. The service was terrible and I will go out of my way to use another moving service before ever going to Jeferson St in Stamford again. (That being said, our drop off at Division St in Danbury was very pleasant and I do recommend that location.)

JAMESA S.
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Easy to do.

Chris T.
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Customer did not leave a comment.

VINCENT F.
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Customer did not leave a comment.

Paul B.
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Customer did not leave a comment.

Paul Z.
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Great service - in particular, the store manager Jose.

David M.
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Nothing. This location has the best customer service and cleanliness I have ever seen. I will truly recommend this location to friends and family.

eric L.
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I had a great experience...

Dennis P.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Jessica D.
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Customer did not leave a comment.

ERICA P.
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Customer did not leave a comment.

FREDDYA P.
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I tried to change my payment options, and was told I could do That at The drop off location. I was unable to do so. Maybe I'm wrong but I did not see a option on app to add (edit )payment options

Wayne L.
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I arrived after they closed so had to do the return on my phone. I had no contact with anyone there at all and never saw the inside of the place. It was very dark in the parking lot .

Mohammad S.
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Customer did not leave a comment.

Paul W.
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The truck should not have been rented out with a major crack in the windshield. It was a real concern given the high winds on 11/2.

David F.
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Customer did not leave a comment.

Candiece G.
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The truck I had was a death trap. Driving it in the pouring rain was a nightmare. The tires had no traction and the truck slid a few times. I had to drive at 15 miles an hour to feel I had control of the truck. Something was wrong with the truck. I've driven trucks before and never felt so unsafe and scared driving a truck, like I did this one. The customer service at the u hail office was great just the condition of the truck seemed below standards.

Jamal D.
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Customer did not leave a comment.

KC H.
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Recommend downloading the App. I was having severe issues enabling the location services through the browser. The app worked much better.

DAIVA J.
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Have a spare key at sight so when customer ex-boyfriend locks key in truck we can open door without a two hour wait from road side assistance

Phawinee W.
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It was easy with new check in system. No more waiting and do paper for very long time. Yayy

Paul W.
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Everybody at this location are fantastic. Pick up truck is great. Thank you!

Dorit B.
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Customer did not leave a comment.

Joseph C.
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Drop off was quick and easy!

Robert S.
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Johnna was EXTREMELY helpful and easy to communicate with extra help needed. Came in handy when my move had some glitches!

Erica M.
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Everything

THOMASG F.
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Workers should be outside ready to assist . Should not have to look for them either sitting in a truck or watching from the window of the store . Once they were engaged they were excellent !! On another note my wife mentioned she does not like to rent from there because of the aggressive pan handlers looking for work.

PAUL W.
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Everything is fantastic! Thank you!!

Judith R.
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Customer did not leave a comment.

Justin M.
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Customer did not leave a comment.

Valerie L.
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Always prefer this location. They are good

MIGUEL M.
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Brittany and jose have been great very helpful at all times great customer service skills.

Harold J.
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Customer did not leave a comment.

OLEKSANDR K.
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Customer did not leave a comment.

PAUL W.
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Everything was perfect! Thank you.

QASSIM D.
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Worst experience at uhaul ever. Checking out was a nightmare, first truck had oil spelled and I had to go back and get another one. I made a reservation prior but I got charged different pricing when I came to the store

Thomas B.
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Great customer service!

JOHN M.
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Customer did not leave a comment.

PAUL W.
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Unfortunately, the person who used the van before Me had spilled cleaning supplies on the floor. I had to use cardboard boxes to prevent the liquids from staining my furniture. Aside from this the customer service was fantastic and I will be renting another van or truck this week.

SCOTT F.
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I have used this location for years. They are always friendly and willing to help you with anything. I now live in Norwalk and I still come to this location!

STEVEN H.
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Didn't reserve the truck I requested, and was only notified of this 12 hours out. I had to settle for a smaller truck which required me to make 3 separate trips while moving. Will not be using u-haul in the future.

LAURA F.
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the mobile log in didn't work; and the equipment I'd reserved (furniture dolly) wasn't available. The van was in good condition and easy to drive

Paulo D.
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There was a mix up with the return but it was quickly handled ... it was pretty easy overall and young lady who checked me out originally was very friendly

Dana K.
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always a fantastic experience at this location.

Lauren M. | First Impressions |
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Customer did not leave a comment.

Christian B. | Overall Experience |
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Customer did not leave a comment.

CHERIF B. | First Impressions |
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Joese Sanchez and the head female manager there are “WOW” I have had the worse experience with every storage company but these two I don’t even have the words for it. They made me feel like a member of their own family. The service,the attention to detail, the passion to help me and listen to me was incredible and that head woman manger is GREAT like DOPE.Every time she sees me she gives me a hug. I was going through a divorce and a separation from my daughter that daily hug made my day and she had no idea how healing it was. I wonder if she even knows she hugs me.She is just great. The level of service I got from there I know for a fact they didn’t acquire that from Uhaul it came from somewhere else. Jose Sanchez Is an absolute Angel.I don’t even want to leave Uhaul. I have told a lot of my friends to go there.There was a time I couldn’t get access to my clothes. The storage was closed by the city for nearly 4 months. I had no clothes to wear to go to my interview and they could not let me in at all.It what a tough situation and I needed to get to that job interview and my suits were in that storage. I don’t know how her and Jose pulled it off I got a rebate and I was able to buy a suit and tie for that interview and I got the job. Bravo to your team seriously.I love those two

Mary B. | Overall Experience |
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Customer did not leave a comment.

Melissa L. | Overall Experience |
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Johnna (specifically) and everyone I encountered at the facility was really helpful and provided great customer service.

NICK D. | First Impressions |
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Customer did not leave a comment.

frederick l. | Overall Experience |
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Jose has a great team.

Ewelina R. | Overall Experience |
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We have never gotten our money back for winter clothes that we needed to purchase when the storage was closed without any notice because of the safety issues.

frederick l. | First Impressions |
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Customer did not leave a comment.

Peggy C. | First Impressions |
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Customer did not leave a comment.

Harry M. | First Impressions |
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Customer did not leave a comment.

Antoine L. | First Impressions |
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Mr. Sanchez and staff always provide their customers with the utmost of professionalism!

Raphael S. | Overall Experience |
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Jose and johanna sorry if i get the name wrong but you guys are great!

Donna B. | Overall Experience |
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Excellent leadership and customer service.

Clinton B. | First Impressions |
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Jana, the young lady who is running the U-Haul Stamford office was knowledgeable, courteous and extremely helpful. She is a Five Star employee as far as I am concerned.

Raphael S. | First Impressions |
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johanna and jose are very helpful,thank you!

Alexandra N. | Overall Experience |
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Great customer service!

CHRISTER S. | Overall Experience |
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Very poor communication Issues with billing Nothing was working

Thomas M. | First Impressions |
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Customer did not leave a comment.

WENDY G. | First Impressions |
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The whole team is wonderful and super helpful to work with! Brittany and Jose are the best!

JANICE A. | Overall Experience |
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Great service

Julie G. | Overall Experience |
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N/a

howard m. | First Impressions |
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Not climate controlled, no light in the unit and a guy was hanging out by my new car asking if I needed help and I said no 2 times to him.

Mauricio V. | First Impressions |
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I had a great experience the woman Britney was a very nice woman super helpful super kind and sweet she is Manager material she’s perfect Although the elevator was temporarily But it was no problem

tom f. | Overall Experience |
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Thank you

Laura H. | Overall Experience |
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The outdoor space is not easy. There are only 3 bays to back into and not a traditional parking lot. There were several times that I was unable to stop to access my storage unit due to lack of parking

celine o. | First Impressions |
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Checking in took a long time. The person assisting us kept messing up our information in the system and got lost while showing us to/ from our unit. He also commented that most elevators don't work.

rodney R. | First Impressions |
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Only problem we had was that while we putting our things in the storage unit, other people dropped off there trucks and vans. When we came out we where blocked in. We couldn’t leave to go get gas.

Rodrigo N. | Overall Experience |
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The staff was excellent and ensured the storage unit fit the items in the van before unloading. Friendly, helpful and professional.

ROBERT K. | Overall Experience |
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Lighting was dark in my storage unit.

shadrie r. | First Impressions |
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Storage supervisor was very patient and helpful.

Miguel D. | First Impressions |
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Everyone is very helpful. May it easy to move my suff into the storage room.

kalypso B. | First Impressions |
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Brittany the manager was extremely helpful. She got me in and out quickly and she made the stress of moving disappear. She was so sweet. Thank you for the excellent customer service! Would recommend!

Martha L. | First Impressions |
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Employee who I worked with was very helpful, efficient and friendly.

onix d. | Overall Experience |
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U-Haul is the best in the storage unit industry I always get amazing customer service Thank You Johnna Stamford, CT Location

ALLYN M. | Overall Experience |
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Very nice people

Davis D. | Overall Experience |
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Well I don't know about anyone else, I was treated like family

Sandra L. | First Impressions |
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I appreciated the smooth transaction U-Haul provided but the units were not sealed with an iron door

J. Joseph B. | Overall Experience |
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Access was terrible, which is why I moved to another warehouse

Diane B. | Overall Experience |
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Friendly, helpful staff. Very accommodating to my needs and flexible with access to my storage box.

Virginia C. | Reservation |
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I was disappointed that the only unit left in the size I needed had a huge pillar in it, taking up space. Units with obstructions should be offered at a discounted rate.

Rebecca T. | Overall Experience |
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The people at this location are awesome! They’re always super friendly and kind, really makes it a great experience every time!

Brianne M. | Overall Experience |
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Staff was extremely helpful! Provided all the info we needed and had our truck ready to go and parked at the garage door when we got there. They went above and beyond.

SILVER PLUME P. | Overall Experience |
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Elevators often out of order Had issues with construction that dirtied/ruined our stored items Price kept rising more than inflation Parking often difficult

Michael M. | Overall Experience |
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Staff were genuine and helpful; could not recommend more highly!

David W. | Reservation |
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Good process, Nice people. Newer truck than expected. THX

Julio A M. | Overall Experience |
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Good service!

Maryjane S. | Reservation |
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Ehelpful and easy

WENDY G. | Reservation |
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All the staff at this Stamford Uhaul are super helpful and friendly ! Makes it a breeze to move!

Curtis w. | Overall Experience |
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I think you need to hire more employees for both inside and outside cause the line to be helped are very long but besides that they are all very nice and helpful even the customer service on the phone

rosemarie f. | Overall Experience |
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Great place for storage, great manager and staff.

UPS S. | Overall Experience |
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Excellent

Iris G. | Overall Experience |
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Great staff.

Kira S. | Overall Experience |
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Communication with drivers was effective & helpful!

Craig S. | Overall Experience |
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all good.

Anne W. | Overall Experience |
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Staff is extremely helpful and so enjoyable!

WANDA R. | Overall Experience |
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The staff was always friendly and helpful. I would have given you 5 stars but the storage rooms are not well lit. The only light is the light coming in from outside of the room.

No reviews have been submitted for this location.

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