Customer Reviews for U-Haul Moving & Storage of Stamford

5333 reviews

25 Jefferson St   Stamford, CT 06902
(Canal St)

(203) 324-3869

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(203) 324-3869

25 Jefferson St
Stamford, CT 06902
(Canal St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PAMELA R. 
Rating:
5.0

Beyond 5 star!!! My forever Uhaul place to go. Jose the manager and his wife Brittany are beyond exceptional Jose's team is making. He has some great new guys and they're amazing. Jose makes Stamford Uhaul the best Uhaul in Connecticut area. Thanks Jose Brittany & his team!

MIGUEL M. 
Rating:
5.0

Customer did not leave a comment.

YIN S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
4.0

It’s a pleasure to have U-Haul as my storage system. The one thing I would love to see is easier elevators. I don’t have the strength to open/close the elevator doors without help. Thanks, Janet B.

janet b.  |  First Impressions 
Rating:
5.0

Brittany and her team don't just rent trucks; they solve problems and go above and beyond to provide you with solutions. I have had responsibility for various levels of customer service departments and people over my 30 year career and I have never experienced such a high level of focus on the customer as I have here at the U-Haul in Stamford. Brittany and her team set the bar very high in terms of customer service and an overall incredibly positive experience. I have rented from this location many times and they are now my go-to for all of my rental needs. I highly recommend these guys! They wrote the book on catering to the customer....Thank you

MICHAEL F. 
Rating:
5.0

Knowledgable, helped me get out quickly - very helpful when i had a delay coming back

J Stephen M. 
Rating:
5.0

Customer did not leave a comment.

DAVON W. 
Rating:
3.0

Customer did not leave a comment.

KRISTIN D. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

The people at the Stamford location are very good with customers. I would give credit to Brittany Hatch for the high quality way the team operates. Background: I initially rented from Greenwich Hardware because they are located in the town where I live. Never again! The staff there was terrible and frankly they do a poor job representing U-Haul. My gut is they are in the business of over charge for U-Haul boxes and don't care about customer service! When I called to confirm my rental and discovered I was picking it up in Stamford not Greenwich, the guy at Greenwich Hardware actually said "U-Haul Traffic moved your truck to Stamford, I didn't. I don't have time for complaints; here is the 800 number for U-Haul, call them and complain". And then he hung up. When I discussed how Greenwich Hardware handled my reservation and the way they blamed U-Haul, Brittany stepped in to make things right. She is smart, she clearly cares about U-Haul and its customers and represents the organization well. I plan to rent a truck again next month. I will be back to the Stamford location to rent again because of Brittany.

STEPHEN L. 
Rating:
3.0

I don't understand why are you charging after hours when I rent it the truck for 18 and brought it back 2 hours earlier

MARTHA S. 
Rating:
5.0

Customer did not leave a comment.

KAZUHIRO K. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

Collin W. 
Rating:
4.0

DOGEcoin

Scott D. 
Rating:
5.0

Discount

LEONEL B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Thank you for your assistance in moving my son

steven D. 
Rating:
1.0

The truck had a severe leak in the top right corner and my customers china boxes got damaged, i demand a refund

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

andrew L. 
Rating:
5.0

Customer did not leave a comment.

Hernan V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMARI S. 
Rating:
5.0

Very good service

Shuncheng Z. 
Rating:
4.0

Where is my receipt?

JOEFSON R. 
Rating:
5.0

Had an issue with gas/being incorrectly charged for the amount of gas that should have been in the vehicle upon return. This location reached out immediately and resolved the issue which was wonderful. They were also extremely helpful during pickup/drop-off. Great staff!

COLLEEN C. 
Rating:
5.0

The staff was courteous and professional, they exceeded my expectations I will always use U-Haul in the future

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

ANNE P. 
Rating:
5.0

Fast & Friendly staff

JACQUELINE G. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

I was charged for equipment I did not have and charged for an additional day for equipment I had for only 3 hours. Although I was credited for the equipment I did not have, I was never refunded my money for the additional day for the equipment I did rent. When going to Uhaul twice, the managers were never there nor did they call me back to rectify the situation. Some of the workers were pleasant and helpful. I will never go back nor recommend this Uhaul to anyone. Unprofessional and a rip off.

ALLISAN H. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCEK S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER C. 
Rating:
3.0

Overcharged for gas...was charged for 3 gallons when my trip was 10 miles.

Christopher E. 
Rating:
4.0

The inside if the truck was very clean. The outside was dirty. I was informed yesterday that they don't have a car wash, but a give would work as well.

ANGELA G. 
Rating:
1.0

I was overcharged for gas, and I didn't receive a response to my email or call to dispute it.

REGINALD R. 
Rating:
5.0

Customer did not leave a comment.

SELVIN C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE U. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

Cell phone pickup did not work! U-Haul website should not have offered it. I wasted 10-15 min trying to figure it out. A U-Haul associate In the parking lot told me keys were not in vehicle, and I had to go inside to the counter. The U-Haul associate at the counter did a good job.

John S. 
Rating:
2.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Conor C. 
Rating:
5.0

Owner Brittany was super awesome, super fast and had me out of there in a matter of 5 mins upon pick up of my rental Thanks Brittany

Erica H. 
Rating:
5.0

Customer did not leave a comment.

ZOILA A. 
Rating:
5.0

Customer did not leave a comment.

BUELL D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Love love and love , nice place and safe , great people working here

Andriy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIK O. 
Rating:
5.0

Chris was very helpful during the process of extending the contract. The vehicle was great, and fair price. Will be renting from uhaul of Stamford again. Thank you!

JOHN A. 
Rating:
5.0

The pick up and drop off were straight forward. And the staff were helpful and courteous. Highly recommend.

PETER K. 
Rating:
5.0

Customer did not leave a comment.

ALBERT O. 
Rating:
5.0

NOTHING .great people very professional

DAVID S. 
Rating:
4.0

The truck was kinda banged up

Major R. 
Rating:
3.0

Customer did not leave a comment.

Edson S. 
Rating:
5.0

¡Keep forwarding!

NERY O. 
Rating:
4.0

Customer did not leave a comment.

EMMA S. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

DINO M. 
Rating:
5.0

Customer did not leave a comment.

TAMARA L. 
Rating:
3.0

Customer did not leave a comment.

EDVARD G. 
Rating:
5.0

brittney got me in and out quickly as usual

CLAUDE P. 
Rating:
3.0

Customer did not leave a comment.

ALIYA T. 
Rating:
5.0

Customer did not leave a comment.

KRYSTOF M. 
Rating:
4.0

Customer did not leave a comment.

Symanyshyn O. 
Rating:
4.0

Customer did not leave a comment.

Stephen W. 
Rating:
4.0

Was from the beginning a total hustle, I reserved a 17' for 24 hrs, next day I received an email that the rental location has not 17', they will give me a 20' When I pick it up even if the truck was there they told me is already reserved fir another customer that reserved “long before”, I was in shock and they Dave me a 15' which was not too bad. The problem was that they put me in a 7 hrs rental which was a problem because we pick it up in the afternoon to start next day in the morning. After begging the agent they extend me until 06:30 which still did not work for us. We ending returning it after we finish, which was not any inconvenience fir the rental place. They told me they receive an email from headquarters letting them know that I'm going to be late in the return. Don't understand rate prices are for 24 hrs and they charge the full rate, why they make you return early when they're pretty much book. Even if I stated that I needed for a day the system changed to 7 hrs. Other than that, the employees were great and did everything possible to accommodate our needs.

GUILLERMO M. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

I've used uhaul before and my experience was much better than my previous one at another location. Will recommend.

JEFFREY J. 
Rating:
5.0

Customer did not leave a comment.

johnny F. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

Pick up and drop off were easy. Van was brand new.

ALEXANDER C. 
Rating:
4.0

Customer did not leave a comment.

Cristina W. 
Rating:
5.0

This is my favorite location very professional the manager greets me by name which make me feel like I have a home there as a business man my self I really appreciate the professional and hospitality from this location

CESAR D. 
Rating:
5.0

Moved my stuff safely and conveniently

Robert E. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN H. 
Rating:
4.0

Customer did not leave a comment.

LUIGIA D. 
Rating:
5.0

Customer did not leave a comment.

Kapil N. 
Rating:
5.0

Customer did not leave a comment.

MICHELLEKATHERIN S. 
Rating:
5.0

Customer did not leave a comment.

DIEGOPATRICIO V. 
Rating:
5.0

Customer did not leave a comment.

STEVENC S. 
Rating:
5.0

Customer did not leave a comment.

CRUCITA N. 
Rating:
5.0

Customer did not leave a comment.

Alfonso C. 
Rating:
5.0

Customer did not leave a comment.

Stanley J. 
Rating:
4.0

The truck rented, had gas 1/4 of the total tank in actual. But documented as 1/2 not the case, I went back to the store and requested them to review/correct. They didnt do and in urgency had to rent the truck

Nagendra C. 
Rating:
5.0

Perfection needs no improvement

WILLIAM O. 
Rating:
5.0

Ncc on

BESIM S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Great customer service

VICTOR M. 
Rating:
5.0

I always worry when I get a vehicle and there is minor damage since it never seems to be noted on the forms (I am talking about scrapes) but I also noticed that no one (Uhaul, Audi of Greenwich) seems to care about minor scrapes. I guess my fear comes from my age when every minor scratch was an issue. However I always use this location and I find the process fast and effective.

gregory P. 
Rating:
5.0

Customer did not leave a comment.

Salman M. 
Rating:
5.0

Customer did not leave a comment.

Dimas T. 
Rating:
4.0

Customer did not leave a comment.

JAMESA B. 
Rating:
5.0

The staff at your Jefferson St. facility are the best; particularly Jose, Brittany and Joanna. They are friendly, extremely helpful and know the business. You are lucky to have them.

HALDEN C.  |  First Impressions 
Rating:
5.0

I never expect it but these guys do a heck of a good job !

WALTER B. 
Rating:
5.0

Christina, Johna, and Taylor were all extremely helpful and accommodating. Thanks for for all your help with my reservation!!

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

HIRAM L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

CALANDRAPAULETTE B. 
Rating:
4.0

Steering alignment was slightly off.wheels straight was having the steering wheel slightly to the right.

Patrick H. 
Rating:
5.0

A lot of things happened outside their control. Elevator was broken, construction caused me to move units, couldn’t find the key to unlock the loading dock, etc. The experienced staff is super helpful and polite and the manager Jose always makes it right!

Ian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erica l.  |  Overall Experience 
Rating:
5.0

Manager Jose could not have been more accommodating nor helpful and polite. You need more staff/employees like him!

Paul C.  |  Overall Experience 
Rating:
4.0

Everything worked just fine.

Clinton B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MERVIN S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Lauren M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian B.  |  Overall Experience 
Rating:
5.0

Joese Sanchez and the head female manager there are “WOW” I have had the worse experience with every storage company but these two I don’t even have the words for it. They made me feel like a member of their own family. The service,the attention to detail, the passion to help me and listen to me was incredible and that head woman manger is GREAT like DOPE.Every time she sees me she gives me a hug. I was going through a divorce and a separation from my daughter that daily hug made my day and she had no idea how healing it was. I wonder if she even knows she hugs me.She is just great. The level of service I got from there I know for a fact they didn’t acquire that from Uhaul it came from somewhere else. Jose Sanchez Is an absolute Angel.I don’t even want to leave Uhaul. I have told a lot of my friends to go there.There was a time I couldn’t get access to my clothes. The storage was closed by the city for nearly 4 months. I had no clothes to wear to go to my interview and they could not let me in at all.It what a tough situation and I needed to get to that job interview and my suits were in that storage. I don’t know how her and Jose pulled it off I got a rebate and I was able to buy a suit and tie for that interview and I got the job. Bravo to your team seriously.I love those two

CHERIF B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary B.  |  Overall Experience 
Rating:
5.0

Johnna (specifically) and everyone I encountered at the facility was really helpful and provided great customer service.

Melissa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICK D.  |  First Impressions 
Rating:
5.0

Jose has a great team.

frederick l.  |  Overall Experience 
Rating:
4.0

We have never gotten our money back for winter clothes that we needed to purchase when the storage was closed without any notice because of the safety issues.

Ewelina R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

frederick l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Harry M.  |  First Impressions 
Rating:
5.0

Mr. Sanchez and staff always provide their customers with the utmost of professionalism!

Antoine L.  |  First Impressions 
Rating:
5.0

Jose and johanna sorry if i get the name wrong but you guys are great!

Raphael S.  |  Overall Experience 
Rating:
5.0

Excellent leadership and customer service.

Donna B.  |  Overall Experience 
Rating:
5.0

Jana, the young lady who is running the U-Haul Stamford office was knowledgeable, courteous and extremely helpful. She is a Five Star employee as far as I am concerned.

Clinton B.  |  First Impressions 
Rating:
5.0

johanna and jose are very helpful,thank you!

Raphael S.  |  First Impressions 
Rating:
5.0

Great customer service!

Alexandra N.  |  Overall Experience 
Rating:
2.0

Very poor communication Issues with billing Nothing was working

CHRISTER S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
5.0

The whole team is wonderful and super helpful to work with! Brittany and Jose are the best!

WENDY G.  |  First Impressions 
Rating:
5.0

Great service

JANICE A.  |  Overall Experience 
Rating:
3.0

N/a

Julie G.  |  Overall Experience 
Rating:
1.0

Not climate controlled, no light in the unit and a guy was hanging out by my new car asking if I needed help and I said no 2 times to him.

howard m.  |  First Impressions 
Rating:
5.0

I had a great experience the woman Britney was a very nice woman super helpful super kind and sweet she is Manager material she’s perfect Although the elevator was temporarily But it was no problem

Mauricio V.  |  First Impressions 
Rating:
5.0

Thank you

tom f.  |  Overall Experience 
Rating:
3.0

The outdoor space is not easy. There are only 3 bays to back into and not a traditional parking lot. There were several times that I was unable to stop to access my storage unit due to lack of parking

Laura H.  |  Overall Experience 
Rating:
2.0

Checking in took a long time. The person assisting us kept messing up our information in the system and got lost while showing us to/ from our unit. He also commented that most elevators don't work.

celine o.  |  First Impressions 
Rating:
4.0

Only problem we had was that while we putting our things in the storage unit, other people dropped off there trucks and vans. When we came out we where blocked in. We couldn’t leave to go get gas.

rodney R.  |  First Impressions 
Rating:
5.0

The staff was excellent and ensured the storage unit fit the items in the van before unloading. Friendly, helpful and professional.

Rodrigo N.  |  Overall Experience 
Rating:
3.0

Lighting was dark in my storage unit.

ROBERT K.  |  Overall Experience 
Rating:
5.0

Storage supervisor was very patient and helpful.

shadrie r.  |  First Impressions 
Rating:
5.0

Everyone is very helpful. May it easy to move my suff into the storage room.

Miguel D.  |  First Impressions 
Rating:
5.0

Brittany the manager was extremely helpful. She got me in and out quickly and she made the stress of moving disappear. She was so sweet. Thank you for the excellent customer service! Would recommend!

kalypso B.  |  First Impressions 
Rating:
5.0

Employee who I worked with was very helpful, efficient and friendly.

Martha L.  |  First Impressions 
Rating:
5.0

U-Haul is the best in the storage unit industry I always get amazing customer service Thank You Johnna Stamford, CT Location

onix d.  |  Overall Experience 
Rating:
5.0

Very nice people

ALLYN M.  |  Overall Experience 
Rating:
5.0

Well I don't know about anyone else, I was treated like family

Davis D.  |  Overall Experience 
Rating:
4.0

I appreciated the smooth transaction U-Haul provided but the units were not sealed with an iron door

Sandra L.  |  First Impressions 
Rating:
1.0

Access was terrible, which is why I moved to another warehouse

J. Joseph B.  |  Overall Experience 
Rating:
5.0

Friendly, helpful staff. Very accommodating to my needs and flexible with access to my storage box.

Diane B.  |  Overall Experience 
Rating:
3.0

I was disappointed that the only unit left in the size I needed had a huge pillar in it, taking up space. Units with obstructions should be offered at a discounted rate.

Virginia C.  |  Reservation 
Rating:
5.0

The people at this location are awesome! They’re always super friendly and kind, really makes it a great experience every time!

Rebecca T.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful! Provided all the info we needed and had our truck ready to go and parked at the garage door when we got there. They went above and beyond.

Brianne M.  |  Overall Experience 
Rating:
3.0

Elevators often out of order Had issues with construction that dirtied/ruined our stored items Price kept rising more than inflation Parking often difficult

SILVER PLUME P.  |  Overall Experience 
Rating:
5.0

Staff were genuine and helpful; could not recommend more highly!

Michael M.  |  Overall Experience 
Rating:
5.0

Good process, Nice people. Newer truck than expected. THX

David W.  |  Reservation 
Rating:
4.0

Good service!

Julio A M.  |  Overall Experience 
Rating:
5.0

Ehelpful and easy

Maryjane S.  |  Reservation 
Rating:
5.0

All the staff at this Stamford Uhaul are super helpful and friendly ! Makes it a breeze to move!

WENDY G.  |  Reservation 
Rating:
5.0

I think you need to hire more employees for both inside and outside cause the line to be helped are very long but besides that they are all very nice and helpful even the customer service on the phone

Curtis w.  |  Overall Experience 
No reviews have been submitted for this location.

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