Customer Reviews for U-Haul Moving & Storage of Stillwater

617 reviews

5715 W 6th St   Stillwater, OK 74074
(On Hwy 51 6th St on the far west side of town West side of Walmart)

(405) 624-3434

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(405) 624-3434

5715 W 6th St
Stillwater, OK 74074
(On Hwy 51 6th St on the far west side of town West side of Walmart)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This site did a great job. Very friendly and professional.

TERRY W. 
Rating:
4.0

Hire more people during peak times. Waited at the Stillwater store for 1 1/2 hours to pick up the trailer I reserved on line.

STEFFANIE C. 
Rating:
3.0

Only person working on one of the busiest weekends of the year. Move out weekend at Oklahoma State. The person duty was doing best her could. But wait was over an hour to get equipment. Manager didn't come because of Mother's Day.

Shanon K. 
Rating:
3.0

The U Haul website was a bust. Did not work on several occasions like for changing the time of pickup or turning the vehicle in after hours. Would not upload pic's. Just awful. Also, calls transferred to the corporate office would not transfer until 15 minutes - yes 15 minutes of messages were played. All in all, I spent over an hour waiting for responses on three phone calls. I bet you won't let upper management see this message! If so, they owe my an apology for all I went through this weekend. Then the wrong mileage was entered into the contract to begin with, so the website would not take my true return mileage, so I had to "file a disagreement request". The whole experience makes me not want to recommend U Haul or use them again. Joel McLelland

JOEL M. 
Rating:
1.0

They obviously dropped the U-box. It was literally falling apart, to the point they had put metal straps around it to hold it together. Boxes on the 2nd layer were completely upside down. How does that happen if they didn't drop it?

TONY K. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Marvin T. 
Rating:
4.0

I had an absolutely horrendous experience with uhaul in general. I was told that I would be able to track my ubox but I could only ever see that it was "in transit" which isn't tracking. I also was told that it would be guaranteed to be in stillwater by the 23rd and it was 4 days late and I was not told that it was going to be late until the day it was expected to arrive. I was given multiple different expected dates of arrival after that. I attempted to get a hold of uhaul to find out information multiple times and could barely ever get through on the phone. I had to wait on hold for at least 10 and at most 60 minutes. I was not told that I couldn't get the ubox delivered to my final address until two days prior. My stuff did arrive safely but the lock had been damaged during shipping and was difficult to open. The only truly positive interaction I had was with the assistant manager (Zachary) at the stillwater location who helped me unload the ubox into a truck so that I wouldn't have to drive the truck to two a ubox and trailer both ways. He was very pleasant and hard working and I couldn't have done it without him!

Sarah B. 
Rating:
5.0

Thanks for helping me with everything! It was a good experience.

HISATO M. 
Rating:
2.0

Didn't get it for the times i wanted and over did my miles which cost more. Spent way to much for one trip in town

Skylar H. 
Rating:
5.0

Customer did not leave a comment.

KARLIE A. 
Rating:
5.0

Fantastic service and equipment management is great thank you

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Chang Z. 
Rating:
5.0

Customer did not leave a comment.

Robert N.  |  First Impressions 
Rating:
5.0

Nothing it was incredibly easy to rent from you guys. Courteous and helpful employees too.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Lynard M. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

Kathryn L. 
Rating:
5.0

Very friendly and helpful staff.

Roger M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Arlien G. 
Rating:
5.0

Customer did not leave a comment.

DAVID C.  |  First Impressions 
Rating:
5.0

One of your employees was amazingly helpful in us getting our bed out of the unit. Allowing us to use his truck. The facility was very clean, well organized. The only thing I would suggest is some ice melt near the back building. Besides that, everything was great.

Casey T.  |  Overall Experience 
Rating:
5.0

The staff are very understanding, helpful, communicative, like talking to friends despite the utilitarian state of the business, during the stressful times of "moving"- which both business and the type of staff are essential. U-Haul is very fortunate in this regard at both my pick-up and drop-off locations. Thank you for hiring these "winners".

Sharilyn S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

JERIMY C. 
Rating:
5.0

Customer did not leave a comment.

pat A. 
Rating:
5.0

Customer did not leave a comment.

EDWIN C. 
Rating:
5.0

A discount for early returns would be nice.

ALEXANDRA L. 
Rating:
4.0

Customer did not leave a comment.

KELLY W. 
Rating:
5.0

very kind and helpful

Jennifer S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAMS A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jignesh V. 
Rating:
5.0

Customer did not leave a comment.

Phu P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY A. 
Rating:
5.0

The last was beyond helpful, and an enjoyment to talk to while returning our trailer and renting a storage unit.

Casey T. 
Rating:
1.0

I believe that not having naked children running out of the office. Also if a customer returns an item make sure to check in so that the customer does not have to file a compliant about being charged for an extra day when the equipment was sitting in the lot.

Mayra J. 
Rating:
5.0

Customer did not leave a comment.

Shannon C. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
1.0

The male receptionist was unprofessional. He speaks and yelling at Black man.And when I returned the truck the female receptionist wasn't patient to receive me.

BRAHMA A. 
Rating:
1.0

Spent 40 mts trying to drop off rental van via app. Person at desk knew I was there but just closed up and left without helping!!

Priyankha B. 
Rating:
4.0

Customer did not leave a comment.

IDA G. 
Rating:
3.0

Store employee was rude and harassing. The truck leaked and my photos got wet.

Susan M. 
Rating:
5.0

Guy working was great and made the process very easy.

BRYCE K. 
Rating:
3.0

I originally was supposed to get a truck from APR in Enid, OK. Reserved it 10/30/20. Got down to three days before pickup & was told truck was gone. I had to drive to Stillwater to pick up. Something NOT factored into packing & moving plans. I thought I was getting the number of pads my mover recommended, but did not. He tried to get APR to comp me the extra pads due to the runaround I had to go through, but no. Extra trip on moving day, & extra money out the door. Not a good experience for my first time using U Haul.

Stacey R. 
Rating:
3.0

Customer service guy did not ware a mask. I was afraid to be around him. 70 years old and overweight

JERRY W. 
Rating:
4.0

Software issues

Elmer C. 
Rating:
5.0

Tire was under pressure, trailer inside was clean but exterior muddy.

William S. 
Rating:
5.0

Customer service Right On Check I was in and out without any problems!!

Georgina C. 
Rating:
4.0

The process was really slow, both picking up and upon return ... and I had done the online check-in. Everyone was really nice; it just took way too long to check in and during the return as well.

JILL R. 
Rating:
5.0

Customer did not leave a comment.

Cami A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

They were helpful and straightened out a problem - but SOMEHOW we were charged for $150 worth of boxes online. I NEVER even looked at boxes when making the online reservation. WAS NOT HAPPY about how this had even happened. So the 3 stars are for the unknown box charge!!!

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Caleb H. 
Rating:
5.0

I have rented from Bobby for over 9 years. He has always gone above what normal people do as far as service. He is knowledgeable about many things and will come to your aid anytime. He will come in all types or weather conditions and make sure you are secure before you leave his shop. I will only rent from him. I have read some of the comments and I say if you are not satisfied with Bobby Dee then you must be the problem. He know what he is talking about and respects people in every way. He started as business but he takes it personal and I will always rent only from him if possible.

Thomas B.  |  Overall Experience 
Rating:
3.0

There were dents in some places on the truck. I was told to take pictures to show it to next location. They should have provided me with pictures of dents/damages. The gas was 3/4 and not full but that was taken care of.

SHAIDA K. 
Rating:
3.0

Didn't tell me about additional charges for more than 3 days.

Larry M. 
Rating:
4.0

Whole time I had it I only had one problem one of the workers at first we argued a little over something however she ended up helping me figure it out so even that wasn’t a huge deal

Jonathan C.  |  Overall Experience 
Rating:
3.0

I might recommend this site to someone but need to give new staff appropriate training so they can take care of customers when they bring in equipment. Waited for refund on boxes brought back said that would happen later that afternoon employee stated he didn't need any further information he had our contract but credit never refunded. You can't just throw a new employee out to the wolves and just let whatever happen. Don't feel like it was his fault at all should have had proper training.

MELISSA C. 
Rating:
5.0

Very helpful drop off.

David I. 
Rating:
5.0

None

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Samantha M.  |  First Impressions 
Rating:
1.0

U-haul was installed without a d-ring which caused it to disconnect on the highway, creating a serious life safety hazard. Zac Ingram, the salesperson, repeatedly hit on Morgan Vance and Madison Vance, the two girls who picked up the trailer. In fact, Zac asked Morgan for her phone number (not for rental purposes), and told her she would be great with his kids. He proceeded to tell them his wife was in prison so there wouldn't be any interference. Last, I was told over the phone before renting that if I picked up the trailer any time on Friday, I could return it any time on Sunday and would not be upcharged, but Morgan's credit card was upcharged on Sunday.

Morgan V. 
Rating:
5.0

Customer did not leave a comment.

Fernanda J. 
Rating:
5.0

Customer did not leave a comment.

Kariss D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY N. 
Rating:
1.0

I filled the tank more than I received but got charged fuel filling.

Emrah T. 
Rating:
4.0

Facility is in a fairly convenient location to OSU. It is on a hill so I didn’t worry about my storage flooding, but also with that, you have to be careful taking the turns in a big truck. Sometimes the lot is empty and easy to maneuver, sometime it’s full of trucks making it a tight squeeze. It is not gated, but I felt it was secure. Someone is always there if you need something. Move in was easy. Move out was not bad, but make sure you follow up and get a confirmation right away. Would definitely use this facility again, if the need arises.

Andrew P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbra M. 
Rating:
5.0

Great experience with dropping off the truck. Quick and easy return.

Kent C. 
Rating:
5.0

Easiest rental I have ever had to deal with.

Victor B. 
Rating:
5.0

I was able to rent this storage unit over the phone for my daughter just before school closed for COVID. They sent all the needed information via e-mail and when we arrived the lock was in the unit and we were able to move in despite the office being closed. When we moved out everyone was kind and helpful. I like that the unit was temperature controlled and the cameras made me feel safe and secure leaving our stuff there. We will definitely rent a unit again next summer.

Terry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

They assured me credit for the dolly I did Not receive and I still have not got credit!!!

Diana J. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

VICTOR ALEJANDRO R. 
Rating:
5.0

Customer did not leave a comment.

Caroline F. 
Rating:
5.0

Customer did not leave a comment.

Tonja N. 
Rating:
5.0

Customer did not leave a comment.

Victoria R. 
Rating:
5.0

Customer did not leave a comment.

Daniel T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corinne B. 
Rating:
3.0

Busy and no help

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Joel F. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

Kris K. 
Rating:
4.0

Customer did not leave a comment.

Dillon P. 
Rating:
5.0

Super ouick service and lady was really nice.

Scott S. 
Rating:
2.0

I put in a reservation for a 15 foot U-Haul trailer to use, and then a day later they told me that they did not have one available but I could get a bigger one at the same price. I made the reservation for 10 a.m. and I did not get my truck until 1 p.m. and they said sorry for the inconvenience. Overall I am not satisfied at all because I had to end up paying extra money for a bigger trailer with the gas

Melissa Y. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM S. 
Rating:
3.0

Customer did not leave a comment.

HUNTER T. 
Rating:
4.0

Cut down on the wait time.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
1.0

The staff is rude. They are uneducated.. i was verbally harassed by melissa who received my truck and wrongfully acused and charged of damage to the truck that had nothing to do with my rental. I am currently in dispute with the charges and feel like my dignity was violated by the employees of this location . I was being discriminated because of my latin descent and appearance.

luiz D. 
Rating:
5.0

Customer service was incredible! Bobby Dee is the best, I know he is in another location but the link received doesn't allow me to rate him in his location. He made the impossible to get us a bigger truck recommended to tow a heavy car. Although we were needing it the same day, he started doing some calls until he got it. He was supposed to close at 6pm but he waited for us until we finished everything. We had to move our things from one truck to another and he waited patiently. Without his recommendations we wouldn't be able to move all the things we wanted including the car. He taught us how to load the car and how to drive it safe. Excellent customer service!

Tania R. 
Rating:
3.0

Process to rent a trailer took almost an hour! Streamline the absurd amount of paperwork and steps!

EDWARD N. 
Rating:
2.0

Took too long to check in/out. I knew it would generally take at least 30 minutes before I could get either checked in/out. Not enough staff on hand to take care of customers.

Mark E.  |  Overall Experience 
Rating:
4.0

Good set up and easy to use! Just wish the units were climate controlled.

Doug J.  |  Overall Experience 
Rating:
5.0

She was by herself and did a great job.

DAVID MICHAEL O. 
Rating:
4.0

Staff was very friendly. When it was time to close out my unit there was a little confusion but the staff was quick to resolve it and very friendly.

kira w.  |  Overall Experience 
Rating:
2.0

The employee was nice and trying to be helpful, but there was a computer problem that would not let us complete the check out. I was there over 1 hour....and that was after completing the online check in. I would encourage Uhaul to study the rental car companies for best practices. I can walk away from a rental car counter in 10 minutes with a $50,000 car, but it generally takes 3 times that long for a $10,000 trailer.

John K. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Melissa was very helpful as was the young man that helped me when I returned the trailer. Both very professional. The fact that the location was open on Sunday so I could return the trailer without taking time off of work was the main reason I rented the equipment at all.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
2.0

Check in person was poorly trained, contract sent turned out to be a blank document, printer didn't work only had email, contract, chose drop of site for the 24 hour drop off, unable to do so because no directions or contract because of above.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

JOEL W. 
Rating:
5.0

Customer did not leave a comment.

Jay A. 
Rating:
3.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Have unit pulled to front of lot for easier hook-up

MICHAEL G. 
Rating:
5.0

Great experience.

James B. 
Rating:
5.0

The trailer needed to be swept out

Kirk W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Check-in was easy and the people working there were friendly and professional. Would definitely rent from them again!

Alexis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kira w.  |  First Impressions 
Rating:
5.0

the lady working at the desk was extremely helpful and pleasant

Adam C.  |  First Impressions 
Rating:
4.0

Facility is not secure from a standpoint of gates. There are no gates requiring key card or code for entry.

Steve F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronda B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBBIE Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesli Ann Morgan M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tina H.  |  Overall Experience 
Rating:
4.0

More expensive than most others

Cami A.  |  First Impressions 
Rating:
4.0

Over all a good experience with a storage unit. Only had a problem with the policy regarding payment/ prorating of unit if moved out early. The property had a couple issues. We had difficulty leaving the unit entry area because of some concrete damage caused our car to bottom out if not very carefully driven over. 4 star rating due to the few minor issues. Staff was always friendly and helpful and knowledgable when inquiring about policies and procedures. Thank you for the help when we needed someone while having to move back to Eastern Oklahoma.

Christopher M.  |  Overall Experience 
Rating:
3.0

The facility was not clean when we moved in. Staff member Sam was not friendly, nor helpful. But the lady I dealt with moving out (name?) was very friendly and helpful.

Tara W.  |  Overall Experience 
Rating:
4.0

Easy check in experience, unit was ready and clean.

Paul J.  |  First Impressions 
Rating:
4.0

My only complaint is that the door is hard to latch and unlatch. I have to use a pair of pliers open and close latch.

Steve F.  |  First Impressions 
Rating:
2.0

Overall, Uhaul helped me get done what I needed to, but they did not make it easy. It was a hassle from picking up the trailer, to getting our storage unit set up. I wish there were another co. to use

Tara W.  |  First Impressions 
Rating:
2.0

I got charged an extra $43 dollars for mileage for a truck I rented from you guys because it was entered wrong.Luckily I called Uhauls customer service and got my money back. Storage unit was good.

Kylee F.  |  First Impressions 
Rating:
3.0

It needed to be swept out before leasing & the door needs some maintenance in order for it to open easily.

Fred S.  |  Overall Experience 
Rating:
2.0

I had a storage unit at this facility and asked for the one month credit but the office person would not give it to me. I moved out of the unit. She got one month's rent but could have gotten more.

Brad H.  |  Overall Experience 
Rating:
5.0

We had no problems renting the unit, finding our unit, and getting our things into storage.

Leona S.  |  First Impressions 
Rating:
4.0

thank you, it just became too costly, over the last 12 years, your increases outpaced my pay increases.

RENE C.  |  Overall Experience 
Rating:
4.0

Keep up the good work.

Malcolm D.  |  Overall Experience 
Rating:
5.0

as good as you would want your storage facility

BRIAN H.  |  Overall Experience 
Rating:
5.0

Samantha was very helpful and efficient. The facility was easy to access and clean.

Kathleen F.  |  Overall Experience 
Rating:
4.0

Better than average facility but same disgruntled employees.

Brad H.  |  First Impressions 
Rating:
5.0

Meet all of my needs.

LARRY G.  |  Overall Experience 
Rating:
5.0

All is great so far!

kristie h.  |  First Impressions 
Rating:
5.0

We've had numerous storage units at this location. The staff is excellent, particularly Samantha, who is truly top notch and makes it a pleasure to do business with U-Haul!

ANN R.  |  Overall Experience 
Rating:
2.0

The person that helped us lacked in customer service greatly. They also did not give me any instructions on what the card was for or that my locker would be locked already.

Araya f.  |  First Impressions 
Rating:
5.0

Good storage facility.

Terry G.  |  Overall Experience 
Rating:
5.0

it was great! Positive attitude. helpful. friendly.

Wade F.  |  First Impressions 
Rating:
5.0

A very good experience, Delouris and Don were helpful and very courteous. Will be back if I ever need this type of service again

Jim M.  |  Overall Experience 
Rating:
5.0

I felt safe going there after hours, unit was clean, staff very helpful, courteous and professional! I would definitely recommend them to others!

Jean M.  |  Overall Experience 
Rating:
4.0

All employees were considerate and helpful. Truck was super clean, though the unit itself have a small puddle right inside the entrance. Overall, happy

Kaleb S.  |  Reservation 
Rating:
5.0

It was extremely helpful and convenient and a great experience all around.

Samantha M.  |  Overall Experience 
Rating:
5.0

I appreciate everyone’s help and they were so nice. I will be back again when I need storage space again. Thank you

Yolanda W.  |  Overall Experience 
Rating:
1.0

My reservation was moved to a different location without my knowledge. They said they would match the price, but went back on their word; said Melissa would contact me about it, she never bothered.

Erica J.  |  Overall Experience 
Rating:
1.0

The U-Box I rented had roaches living within it, without knowing I put all of my things into the U-Box and when I got it back my boxes had been infested with the roaches also. Very disappointed.

Taylor H.  |  Overall Experience 
Rating:
5.0

Melissa was extremely helpful, friendly, and did. Not act annoyed when I forgot my keys, or when she had to wait for me to get information she needed. Most def will recommend this place!

James A.  |  Overall Experience 
No reviews have been submitted for this location.

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