Customer Reviews for U-Haul Moving & Storage of Stillwater

741 reviews

5715 W 6th St   Stillwater, OK 74074
(On Hwy 51 6th St on the far west side of town West side of Walmart)

(405) 624-3434

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(405) 624-3434

5715 W 6th St
Stillwater, OK 74074
(On Hwy 51 6th St on the far west side of town West side of Walmart)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
1.0

I hate u-haul. Ill try Budget next time. Checking the van back in was a nightmare.

Donald R. 
Rating:
5.0

Great customer service

kennith D. 
Rating:
5.0

Easy drop off. Employee was extremely helpful

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

JERI W.  |  First Impressions 
Rating:
5.0

We appreciated the woman who accepted the trailer as we turned it in early so we could unload the truck more easily. She was thorough and quick.

LAURA R. 
Rating:
5.0

.

Bill H. 
Rating:
5.0

Quick and easy, used the website to locate what I needed and reserved online. Went to pick it up and was on my way in less than 20min. Very good deal and it helped me out a ton!!

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

GREG M. 
Rating:
2.0

Truck was trashed, could not see safety through the windshield, truck on empty. Before I left I pointed the issues out with the truck, Was told “Ya the College Kids leave the trucks a mess. “ I pointed out the tank was on empty and the fuel on the contract said a quarter tank. She said the kids will be charged for the fuel, I said but I have to leave it with a 1/4 tank or I'll be charged..She said there is a Shell station 3 miles down the road…She was very nice, not rude at all, was just like it's the only truck I have with a ramp, If you don't want it, I understand we are just so low on equipment.. John Howarth….

John H. 
Rating:
5.0

Service agent was great, the truck needs attention.

Waymond B. 
Rating:
5.0

Melissa is always so helpful and kind at the U-Haul Store on 6th St, in Stillwater, Ok. The other U-Haul site off of Airport Road is very rude and shows little care to help patrons. They could learn a great deal from Melissa and how wonderfully she treats people who come to the 6th St site.

Ronna B. 
Rating:
5.0

Customer did not leave a comment.

tamara B. 
Rating:
5.0

Customer did not leave a comment.

Roger J. 
Rating:
3.0

I picked up a 20 foot truck Wednesday and the windshield was covered in bugs. I had to take it to get gas and wash the windshield. The inside of the truck had dried I don't know what all over the cup holders. It also looked like it had peanuts in it. The passenger side floorboard was dirty too. Grass all over it. I told the guy working about it and he just told me well it was checked by a manager. I also never got my link to pre-check the truck. I took pictures of the mess. I swept it out myself. You think if I pay $800 for a vehicle that they could at least put a little effort into making sure it is clean.

JAMES R. 
Rating:
4.0

Customer did not leave a comment.

Tom C. 
Rating:
3.0

Customer did not leave a comment.

Danny L. 
Rating:
5.0

The employees in Stillwater were very nice and accommodating with my U-Box delivery! They called me when it was delivered 5 days early and ensured I got all my belongings when I accidentally left some behind. I would recommend this service to anyone looking for an alternative to a U-Haul truck!

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
4.0

Customer did not leave a comment.

Candice Z. 
Rating:
1.0

I brought the truck back with more fuel than when I picked it up, but I was still charged for 3 gallons. The truck was nearly topped off, so I'm not sure how the attendant read 7/8 full.

PATRICK B. 
Rating:
5.0

The people in Stillwater were amazing!!! Just because of them I would go back, the check in lady in Brush was another story

Michael B. 
Rating:
5.0

We have a son at OSU and needed a place to store all of his dorm stuff over the summer. The storage at this facility was clean, secure and easy to use. I set everything up online and when I asked questions, I was immediately answered. We rented a one way truck to haul everything and that worked perfectly also. The gentleman who helped us was courteous, knowledgeable and respectful. We will use them every year we are here!

WILLIAM S. 
Rating:
5.0

Extremely helpful and courteous.

Clellie R. 
Rating:
5.0

Melissa Johnson was polite and professional. no issues.

David T. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

Kamika B. 
Rating:
5.0

Easy location and checkout process.

Mark F. 
Rating:
5.0

The 20 feet truck I took didn't have cruise control. I would love it if it has the feature.

Rowshon Ara Mann M. 
Rating:
4.0

Even with online check-in for the purpose of expediting the pick-up process, I still had to wait in line the morning of pickup for about an hour. My pickup appt time was for 7am but looking at the website for this location, it says they don't open until 8am. Someone showed up around 7:30am but I still had to wait inline for another 30 mins or so. Kinda dumb to waste all that time completing the online checkin info.

Charles B. 
Rating:
3.0

Customer did not leave a comment.

Angie G. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

Barbara H.  |  Overall Experience 
Rating:
3.0

There was a lot debris and glass in the common drive areas to get to our unit. We often worried about getting a flat when we had to go our storage unit. Our rent was fairly pricey to begin with and kept increasing. We ended up finding another facility that offered us a larger unit for $50 cheaper per month.

Kelsey F.  |  Overall Experience 
Rating:
2.0

Impossible to get in touch with staff over the phone. When I showed up nobody was present. I was eventually assisted by a gentleman smoking a cigarette during the majority of our interaction, who had a rather off-putting monologue about his struggles with smoking addiction. Although the trailer functioned as it should, it smelled of mildew and cigarette smoke, a smell which consequently permeated the furniture going into my smoke-free home.

Hunter H. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

The drop off process was quick and easy- keep up the good work.

Deaven C. 
Rating:
5.0

First time using a pod-style moving system and it was flawless.

Ian K. 
Rating:
4.0

Customer did not leave a comment.

MARCUS A. 
Rating:
4.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

TODD P. 
Rating:
1.0

dropped off a piece of equipment at 7:00 when they were supposed to be open. Nobody was there. Also called later to check on receipt and nobody answered

clifford B. 
Rating:
4.0

Customer did not leave a comment.

Noah B. 
Rating:
5.0

Everyone was nice and willing to help.

JODIE R. 
Rating:
5.0

Customer did not leave a comment.

BRANDON C. 
Rating:
4.0

Customer did not leave a comment.

MONTGOMERY K. 
Rating:
5.0

Customer did not leave a comment.

Arron G. 
Rating:
1.0

Customer did not leave a comment.

Mohammad H. 
Rating:
4.0

Customer did not leave a comment.

LYLE A. 
Rating:
5.0

Customer did not leave a comment.

Tara S.  |  Online Move In 
Rating:
5.0

Easy in and easy out

John R. 
Rating:
5.0

Customer did not leave a comment.

CAROL D. 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
2.0

When I arrived and tried to check in, the key was missing. The clerk discovered another employee had taken the key to Walmart. I had to wait for the clerk to drive to and from Walmart with the key to the vehicle. The inside of the truck and cargo area were filled with live cockroaches scattering all over once the doors were opened. I had to purchase insecticide before being able to load the truck. The gas tank was only a quarter full of fuel, and I had to stop and fill up before we were able to do anything else for our move. Worst experience to date with Uhaul.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

The lady who helped with the rental and the man who checked me back in were very helpful and helped things go quickly.

Bartow M. 
Rating:
4.0

Customer did not leave a comment.

Ken D. 
Rating:
4.0

The only problem was the employee in OKC UHAUL STORE gave us information that we would be able to store the storage unit that night and when we got there to the storage unit and checked in at front gate they said it was after hours and to come back then had to stay in a hotel to be able to unload the Uhaul the next day.

Tracie H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
1.0

Make sure the person doing the paperwork isn't falling asleep the entire time I got there expecting to get a 26 foot truck that's what I reserved but only had a 20 foot super super bad experience this time

CHANDLER K. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
3.0

Truck was dirty and had a check engine fault that was no discussed with the customer.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

M. Mohsin T. 
Rating:
4.0

I was told that I would receive a receipt by e-mail and as of yet I have not received a receipt. Please forward.

mike M. 
Rating:
5.0

This location has the absolutely the best people and service. Thank you so much.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

WANDA H. 
Rating:
5.0

Customer did not leave a comment.

Denise M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROCKFORD T. 
Rating:
5.0

The staff was excellent.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Jamie T. 
Rating:
3.0

This was a disaster! I rented to pick up electronically before they opened. I confirmed that the key would be accessible in a lock box. I had movers being paid during this time. We had to wait an hour in the parking lot until they were open. Not the fault of the location, but the fault of the reservationist who took and confirmed my order. Don't use that electronic system!!

MARGUERITE H. 
Rating:
2.0

I had to find someone to help me and then she told me I could unhitch the trailer myself.

Guy W. 
Rating:
5.0

Great customer service

Eric S. 
Rating:
5.0

Customer did not leave a comment.

holly u.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mikal M. 
Rating:
5.0

Customer did not leave a comment.

VANESSA B. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

JOE J. 
Rating:
3.0

Floor dirty. Trash in seat. Hood and windscreen covered in dead bugs

JOHN B. 
Rating:
3.0

The office dynamic was so disorganized! Need more staff working than just one person and one computer!! I walked in one day to check out of my unit & was met by a line of 10+ people, after waiting for 10 minutes and not one person moved, I left!

Sarah G.  |  Overall Experience 
Rating:
5.0

Outstanding!

Jesse H. 
Rating:
3.0

Customer did not leave a comment.

BAILEY W. 
Rating:
5.0

Customer did not leave a comment.

TRICIA S R. 
Rating:
1.0

On May 7th I reserved a 20' truck for May 28th to move my daughter home from her college apartment. I showed up at the U-Haul facility at 7:45am on the 28th to pick up the truck. They had one 20' truck on premise but they said I couldn't have that one and that they didn't have a truck for me. Keep in mind, I'm the only one there at that time and I have a reservation for a 20' truck and there is one on the lot. My daughter had to be out of her apartment by 5pm that day. After an hour and a half at the U-Haul facility the best they could do was rent me a 12 foot trailer. The 12 foot trailer was a major inconvenience as we had to make 2 trips between Stillwater OK and Glenpool OK to move all of her stuff which is an extra 140 miles roundtrip.

James H. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
4.0

Customer did not leave a comment.

Shanel M.  |  Overall Experience 
Rating:
4.0

Staff was very helpful. Made sure I had what I needed. The customer service line you get shunted to by calling any uhaul is a miserable experience, and I could definitely see this costing customers’ business. It’s really terrible.

Eric W.  |  First Impressions 
Rating:
5.0

There were a lot of people there to pick up rentals. Only one guy working. He was great and really hustled. Another staff member might have been helpful though.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

MIKEL B. 
Rating:
5.0

The two people who served me were very nice to work with. Great customer service

Chuck H. 
Rating:
5.0

Very quick and easy check out

Stacey R. 
Rating:
5.0

Great place.

Russell J. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE K. 
Rating:
2.0

I was charged more than expected shown and haven't got the refund yet

Shahu C. 
Rating:
5.0

Customer did not leave a comment.

Tristan O. 
Rating:
5.0

Customer did not leave a comment.

Wayne J. 
Rating:
5.0

The lady that assisted us with the trailer and checkout was very friendly and extremely helpful. I will always use this location when we move things during these college years.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

roneisha L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DON P. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
1.0

There was a very buzzard dynamic between a new employee myself and the other team members. The new guy was very nice and the experienced members seem to talk down to him

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Samantha M.  |  Overall Experience 
Rating:
5.0

Very friendly and knowledgeable staff.

Jason S. 
Rating:
5.0

The only issue I have had so far is every time I open the door, the alarm goes off. I have checked into the storage facility previously, but the alarm still goes off.

Katelyn S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert N.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

Roger M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID C.  |  First Impressions 
Rating:
5.0

One of your employees was amazingly helpful in us getting our bed out of the unit. Allowing us to use his truck. The facility was very clean, well organized. The only thing I would suggest is some ice melt near the back building. Besides that, everything was great.

Casey T.  |  Overall Experience 
Rating:
5.0

The staff are very understanding, helpful, communicative, like talking to friends despite the utilitarian state of the business, during the stressful times of "moving"- which both business and the type of staff are essential. U-Haul is very fortunate in this regard at both my pick-up and drop-off locations. Thank you for hiring these "winners".

Sharilyn S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAMS A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phu P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cami A.  |  Overall Experience 
Rating:
5.0

I have rented from Bobby for over 9 years. He has always gone above what normal people do as far as service. He is knowledgeable about many things and will come to your aid anytime. He will come in all types or weather conditions and make sure you are secure before you leave his shop. I will only rent from him. I have read some of the comments and I say if you are not satisfied with Bobby Dee then you must be the problem. He know what he is talking about and respects people in every way. He started as business but he takes it personal and I will always rent only from him if possible.

Thomas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronda B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lesli Ann Morgan M.  |  First Impressions 
Rating:
4.0

More expensive than most others

Cami A.  |  First Impressions 
Rating:
4.0

Easy check in experience, unit was ready and clean.

Paul J.  |  First Impressions 
Rating:
5.0

We had no problems renting the unit, finding our unit, and getting our things into storage.

Leona S.  |  First Impressions 
No reviews have been submitted for this location.

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