Customer did not leave a comment.CIERA C.
Customer Reviews for U-Haul Moving & Storage of Strawberry Mansion
Philadelphia, PA 19121
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Provide seats for waiting customers.ALEX Y.
I couldn't have had a better experience!! The employees were very friendly and helpful. They got me in and out and on with my move! I am very satisfied with my UHaul experience and have already told friends about it!DANIELLE R.
I did not know about this place l was so happy nice and clean, if you want peace of mind that's the placeCHRISTINE W.
The general customer service number could be better. Nothing to do with this location. I've called the general customer service line three times now and the first two times was on hold for over 30 mins with no one answering. On the third attempt, someone picked up after ~20 minutes.ALEXANDER M.
Great service thank u so muchJOSEPH C.
Customer did not leave a comment.Abdal F.
Customer did not leave a comment.VAUGHN S.
Customer did not leave a comment.Zebbie V.
Customer did not leave a comment.Desiree L.
Customer did not leave a comment.ZAMERE L.
Customer did not leave a comment.Elizabeth T.
Customer did not leave a comment.Timothy L.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.STEVEN W.
The truck had issues with stabilatrak and couldn't drive over 20 mph and was smoking. Inside of truck smelled like cat urine. The building and customer service was great.CURTIS W.
Customer did not leave a comment.JAMES P.
This location would receive an excellent rating if the mobile checkout process wouldn't require having to physically go inside to get keys from the counter. Maybe a secured lockbox outside that keys could be stored in or access to vehicle's with the smartphone app.Albert S.
Customer did not leave a comment.CURTIS W.
The staff was friendly and knowledgeable. Atil went above and beyond with his customer service, I would recommend him for employee of the month. The house keeper was very helpful as well and she had the building looking amazing. This by far has been the best uhaul experience I’ve had. Kudos to the facility and all the staff.Christene A. | Overall Experience
Employees did not show how the key card works nor did they walk me to my unit. I noticed this after they seeing how management treated a different client. Employees Harrassed my staff(movers) first and then myself, And tried to make me pay a dumpster fee without a visible sign on or around dumpster. Altercation almost turned physical, because Management has a hard time communicating. Management has power issues and kept referring to the Uhual establishment as his own and he can do what he wants. Because of that, the employees are unprofessional and Management cant see it.LISA M. | First Impressions
Customer did not leave a comment.QUENTIN J.
Hard to findJohn U.
My reservation was at 10am, the truck didn't show up until 11am. Had to wait an hour longer than I should.MICHAEL W.
great experience, truck did have a smokey smell but other than that it was greatMARIO C.
Customer did not leave a comment.CHRISTOPHER D.
Standard business hours for rental sign up doesn’t always work for those that work standard business hours. Otherwise the manger and staff went above and beyond to assist with rental and returnChristene A. | First Impressions
Customer did not leave a comment.William J.
Customer did not leave a comment.Caitlin S.
Customer did not leave a comment.VERNON Y.
Customer did not leave a comment.Garth P.
Don't change a thing everything was on the one I appreciate the service I receive every time I ask for some information is above board and I am happy and glad that I went to U-Haul at that location thank you and have a great dayKENNETH J.
I am not pleased with the monthly charge. Based on the online price and the price on my paperwork I feel I am being overcharged. And the part about a free month I feel was misleading.Gilbert B. | First Impressions
Overall good experience.Kyle D.
Customer did not leave a comment.SAHAAD W.
Customer did not leave a comment.Kimberly C.
Customer did not leave a comment.ryan H.
Everyone who assisted from Rochelle at online customer service to the man who checked me out was kind, helpful, and friendly. I loved this experience.Kirstyn V.
Customer did not leave a comment.Kareen H.
The staff was professional, courteous and helpfulSybrena M. | First Impressions
Minor hiccup but overall positiveShawn W.
Customer did not leave a comment.PAMELA B.
Customer did not leave a comment.Layinira G.
Easy drop off, very accommodatingElizabeth S.
We waited 20 minutes for returning the equipment, and we got charged 6 dollars in extra fuel charges for a 3 miles drive.elisabeth G.
Customer did not leave a comment.Shawn R.
Customer did not leave a comment.Deshonta M.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Sheri Y.
Customer Service could have been betterTRACY Q.
The people that work at the store with very rudeWilliam L.
Service was terrible my paperwork is all messed up my money was messed up I messed up my paperwork with my money I was very unhappyJesse W.
Customer did not leave a comment.KEVIN P.
Customer did not leave a comment.Rochelle B.
Thank you for the professionalism, courteous, and helpful staff! I appreciated the patience when I had questions. Thank You for your service.Denise C.
Helpful staff and a very clean storage facility.Joey M. | Overall Experience
Atil Finney was extremely helpful. I originally intended to use a different storage company, but in the ended I decide to go with UHaul instead, primarily because the staff was more professional, and Atil in particular.David A. | First Impressions
Customer did not leave a comment.Benjamin S.
Very large location. Most spacious UHAUL place I have ever seen.Thomas M.
Customer did not leave a comment.Radiah H.
Customer did not leave a comment.BOHDAN P.
The price that is advertised is nothing like the final charge.Danielle J.
Should be a lower price if you only need for 2 hourswanda B.
Customer did not leave a comment.BOHDAN P.
Inform customer of pick up Location changeTierra S.
They were very professional keep up the gr8 work, Martin store managerKilolo H.
Customer did not leave a comment.JOHNIVORY H.
Customer did not leave a comment.Ivory M.
Buena atenciÃ³n exelenteoscar H.
Very good serviceQuincy M.
Why would you charge a HOLD on the truck 5 days after my reservation??JUSTIN P.
Brandon from Hunting Park location sent me to Ridge Avenue for a 15' truck after speaking with Atil from Ridge Avenue. I get to Ridge Avenue location, and they do not have the 15' truck that was promised to me. Atil then billed me for insurance, but never asked if I wanted the insurance. Atil moved like a turtle. It took almost an hour to get the truck. Atil also put me with a 9:15 return of the truck, but I did not get to the truck until close to 10:00 AM. Let me not forget, the gas cap was broke. The knob spins and spins, but does not lock. Today, 10/13/2020, I spoke to Martin Ingram who denied giving me a refund, and explained that I could complain, but he's the General Manager, and he will be the one to get the complaint. I asked for the name of Mr Ingram's supervisor, and he told me his supervisor was â€˜customer service.' Also, I was told one lie after another by the parties involved, and nickel and dimed along the way. I will add that I donated the purchased boxes, because I used some that were donated. One good deed deserves another. That is the only good thing about U-Haul services that proved helpful. This was my first experience with U-Haul, but I never want to do business with them again. Traumatize is what U-Haul services will do to you. Poor is my ranking for my experience.Crystal C.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.Alexandria E.
If someone else is working than Natesha, please make sure that they have enough experience and pleasant like her. Natesha is a role model for your departmentkaren C.
The associate that helped me, I believe his name was something unique starting with an A, but he was very kind and helpful!Sarah J.
The process from call to pickup went seamless... The customer service person did a great job. The gas level was inaccurate and he immediately made the corrections... He remembered me on drop off and that went flawlessly as well great job!!!DARREL B.
Customer did not leave a comment.ELIOTT F.
Customer did not leave a comment.HOWARD F.
Stay friendlyDouglas C.
Customer did not leave a comment.Kimberly P.
Customer did not leave a comment.Kimberly P.
Fix the garage entry doors to the pull in area for trucks & autosDiane J.
I can't say enough good things about Martin and his team -- I was very nervous about doing the auto tow but I knew right away that I was in good hand's when Martin started to set it up -- he was great and made me feel very confident about driving the uhaul with the auto tow. Everyone at this location was very nice when I was very stressed about my move - they were all patient and very helpful. I also really appreciated having the storage unit there, the ability to rent a dolly, and how clean and well-run the location was -- a real step up from other Uhaul locations I have used. In short -- I wish other businesses were as well run and I credit Martin for running this location so well. A good team starts at the top! I have already recommended this location to other residents at the building I left in Philly (The Isle) and told everyone how great u-haul was when they ask about my move. Thank you!susan p. | Overall Experience
The Clerk had limited Custom Service skills. No smile, no eye contact, talk into the desk, did not enunciate her words, which made it difficult to understand what she was saying and I had to repeatedly ask her to repeat herself which seemed to annoy her.Tonya B.
The owner was there, and he WAS AWESOME! Thoroughly professional and helpfulThomas S.
I waited a long time but no one came out to help me check in the vehicle, so I ended up using the key Dropbox and had to call customer service (on hole for 10 minutes) to confirm my equipment return was recorded.Jennifer H.
Customer did not leave a comment.lateef C.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.ANGELO M.
Poor customer Service hereJason M.
I was supposed to pick up at one location at 9:00 am only to be told when I arrived that my truck was at another location across town and would not be available until 11:30 am which screwed up my when moving processDarrell H.
The Uhaul employee was very attentive and courteous when I picked up and returned the cargo van.Barbara G.
This was the worst customer service experience I've ever had. I trusted U-Haul for my move and was 100% let down. For one, the storage unit I reserved was not available, so I was unable to store my belongings and ending up having to throw them out. I also booked moving help services through U-Haul and the movers never showed up. This was truly a nightmare.Adam W.
Owner wasn't as friendly as I would have liked him to be. He didn't give clear directions on where to go to get the truck nor did he show me where to go to get it. I didn't like how he explained the insurance, I felt like he was trying to pressure me to buy the insurance. I also didn't like that he tried to shorten my 4 hours to 3 hours.Amber M.
Customer did not leave a comment.MEREDITH A.
Customer did not leave a comment.Corinthia J.
Customer did not leave a comment.kerry B.
The unit leaked Water. my son has water stains on his mattress, and in furniture. He notified an employee the day he emptied the storage unit. He should be reimbursed for damages.Marie A. | Overall Experience
The rep was fine when I went to get the trailer there was human feces next to it.Brian B.
Just awesomeSairoo J.
Customer did not leave a comment.Joanne S. | Overall Experience
This has been the worse experience I have had with uhaul. After making the reservation over a month ago, I received a call a day before moving about not having a truck at my location of choice and had to travel close to 30min to a different location to pick up a truck that needed to be cleaned while I waited and not having all the equipment I had paid for. Wasted 1hr of my time while having limited time to move in center city philly.Babak B.
Everything when smoothly with pick up and drop off. Great customer service! They get you in and out quickly.Amanda F.
Customer did not leave a comment.Yining W.
Customer did not leave a comment.Brent G.
Customer did not leave a comment.Irvin H.
Customer did not leave a comment.Konrad G.
The late night drop off fee should of been explained. I was surprised to find my account being charged an extra $22 for this fee. Not to mention, I missed the store closing by 5 mins. Had I known I would of saved $22 by showing up 5 mins earlier I would of done so.Ronald J.
Customer did not leave a comment.Susana V. | First Impressions
I was not aware I wouldn’t have self storage access after hours when I first reserved my unit. Was very inconvenient having to take time off work to make sure I was at the facility before 4:30PM throughout the week. Other than that, great experience all around.RYAN B. | Overall Experience
Customer did not leave a comment.Elizabeth P. | Overall Experience
The staff is great. Atil is every helpful and does great customer service. The manager Martin is also great. Haven’t had any bad experiences yet, but wish they were open longer or had access after hours. Closing at five can be hard to get things done especially on weekends.Anita M. | First Impressions
I had the understanding the storage unit I rented would be accessible until 10PM, but I learned it its only 5PM. This makes it difficult to move while maintaining my work schedule.RYAN B. | First Impressions
Customer did not leave a comment.Danielle S. | Overall Experience
The staff was great, friendly, and very helpful. Pats mask.Robert I. | Overall Experience
Ppl were always nice to me when I called to pay my Storage fee. Also helpful with any future concerns, I loved this location. 2800-30 ridge ave!yakima b. | Overall Experience
Moving is always a stressful time for a family. However when that same family is homeless it makes things a hundred times worst. The comfort of knowing our personal belongings were in a secure place gave us one less thing to worry about. So from the bottom of my heart I thank the crew at the Strawberry Mansion location.DONNA M. | First Impressions
The staff was friendly, curtious, professional and accommodating.Lawrance B. | First Impressions
Everything went well, had no problems. Will be glad when access hours will be extended since right now you can only access storage rooms until 4:45 pm. I am told this will happen very soon.Anita M. | First Impressions
Rented an truck from them and brought it back with the same gas that was in there I was told that I had to pay $100 more. Also in the middle of my moving my truck broke down and I had to wait 3 hoursDeborah L. | Overall Experience
I was told about a keypad that was never installed. the month that I had the storage, I couldn’t get in my storage unit because I work 8am-6pm. When contacting the GM, he would brush me off.Mikalia f. | Overall Experience
Great Service! Highly appreciated.Tristan w. | First Impressions
Keisha was very patient and helpful. She answered all of my questions.Gregory P. | First Impressions
I ONLY HAVE FEED BACK IF I'm UNHAPPY.JANICE S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!