Customer Reviews for U-Haul Moving & Storage of Strawberry Mansion

432 reviews

2800-30 Ridge Ave   Philadelphia, PA 19121

(215) 769-7430

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 769-7430

2800-30 Ridge Ave
Philadelphia, PA 19121

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very good customer service and they explain everything to you they even walk me to my storage show me how to access in and out and the elevators I was very satisfied with this U-Haul customer service and convenience

Mildred H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JESSICA T. 
Rating:
5.0

The facility was clean, and the trailer was ready when I arrived. The employee who took care of me was helpful, knowledgeable and personable. I would rent from this location again.

GEORGEMICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Abigail O.  |  Overall Experience 
Rating:
4.0

Rubber door seal was falling off.

GREGORY B. 
Rating:
2.0

The facility tied to rent me a unit that was ¼ the size advertised. When I asked the service rep; the said they didn’t have anything to do with the how it was listed. They were not helpful only offered another unit. So in that way they resolved my issue that they gave me.

Raechel A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

CARLA H. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE H. 
Rating:
5.0

Thank you!

Shay S.  |  First Impressions 
Rating:
1.0

The mobile pickup was awful. People in the store were not helpful. The dolly I ordered was not in the truck. Not sure if I was reimbursed for that...

Jared H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Duane S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew T.  |  Overall Experience 
Rating:
5.0

Teren was so helpful and welcoming! She really made me feel like me & my stuff were in good hands. Had a great experience at this UHaul location.

Catherine L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MALICK T. 
Rating:
1.0

I told the associate we needed the truck over night and wasnt sure what time we were bringing it back. I explained to him that it would be after they closed. I specifically asked if they had to be open to drop the key off and the man told me know you could drop the key off anytime. That was that. Not only did they charge us extra because they had put on the contract the truck had to be returned by 10 a.m. the next day, when we returned it later that day they told my driver they were about to call the police on him! And the associate that answers the phone, her name is nakisha, is also very rude.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
4.0

Vehicle had extensive damage and oil change light was on, plus the rubber was missing off the brake pedal, but was the only van available.

GERALD M. 
Rating:
4.0

Customer did not leave a comment.

Shannon D.  |  First Impressions 
Rating:
3.0

I would love to get the vehicle i actually ordered next time. I had to pay more money for a vehicle I didn't want.

MOSES S. 
Rating:
5.0

Customer did not leave a comment.

Jaleesa S.  |  First Impressions 
Rating:
2.0

The staff is rude and unbothered by the customers they are meant to be helping.

ALISON S. 
Rating:
4.0

Customer did not leave a comment.

JALEESA S. 
Rating:
5.0

Customer did not leave a comment.

Isaac M. 
Rating:
5.0

Exceptional customer service. Drive-in setup is also optimal for safe and convenient moving and storage. Will absolutely be recommending this location to my friends!

Gracia V.  |  First Impressions 
Rating:
5.0

give these people a raise! They do their job exceptionally well

Derek J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RASHEEDA W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

jason f.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Maggie C.  |  First Impressions 
Rating:
5.0

Very friendly

LINDA M. 
Rating:
3.0

Customer did not leave a comment.

Evan C. 
Rating:
5.0

Staff very helpful and considerate.

MELISSA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexys K.  |  First Impressions 
Rating:
5.0

Nothing. Very satisfied.

MELISSA M. 
Rating:
3.0

Customer did not leave a comment.

Katrina C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason m.  |  Overall Experience 
Rating:
5.0

Great people!

MATTHEW T. 
Rating:
5.0

Very nice folks at the front desk. Move in has been seamless.

Robert T.  |  First Impressions 
Rating:
5.0

I reserved for a dolly online but they forgot to give it to me but it's ok everything else was perfect.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Meghan D. 
Rating:
5.0

Very clean facility!

Ned S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Two of the Uhal Employees there Samir and Atil were very Knowledgeable , courteous and patient. They were both very helpful in Renting a Truck and Renting a Storage Space. These 2 Employees should be commended for their Servicrs. The facility became busy and thec2 of these young men tackled it with ease. I can be reached for more comments if needed. Strawberry Mansion location.

LEONA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYTIONA L. 
Rating:
1.0

Allow people to return equipment early, and stop utilizing hidden fees.

JIAN W. 
Rating:
3.0

Cleaning the truck cat or dog hair all over I'm allergic to cat hair the dander I'm asthmatic I came home itching having to take Benadryl I don't think this is safe for customers

Mildred H. 
Rating:
5.0

Very easy. Always efficient and reliable here.

MEGHAN D. 
Rating:
4.0

Customer did not leave a comment.

Courtney M. 
Rating:
3.0

Equipment should be cleaned, employees should explain return procedures before rentals are released, company should monitor miles and gas on returns. My mileage was inflated by 17 miles! I learned a valuable lesson from this experience.

LENO Q. 
Rating:
1.0

I ordered a 5 x 8 enclosed Trailer a month ahead of time and when I arrived they did not have any enclosed trailer to rent. We spent. 1.5 hours as they went through a painfully slow computer software system, then called “traffic,” and finally we had to take an open ramp trailer, buy a tarp and straps and use That for a one way 7 hour drive. It was less space, difficult to manage a flapping tarp, and less room. All in all more expensive than our reservation trailer and less space. Disappointing to make a reservation online a month ahead and Not have a trailer ready and take a lot of My time on a difficult moving day with very few options offered.

CHRISTOPHER P. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

SHALAYWA G. 
Rating:
5.0

Customer did not leave a comment.

Andrei C. 
Rating:
5.0

The associates here are courteous & professional. I will come here again

LOIC L. 
Rating:
1.0

I am very upset with the fact that I was quoted a rate of $129.00 at the time of my reservation and when I arrived was charged $624.00. The manager stated that's why the computer was telling him and he could do nothing. I want to be refunded what I believe was an overcharge. Also the printout said the van had 5/8 of a tank and was in fact on 1/2. This location is poorly run

MICHAEL J. 
Rating:
5.0

Extremely friendly and helpful staff. I would recommend this location to anyone moving. Thankyou

SCOTT ALLISON J. 
Rating:
5.0

Customer did not leave a comment.

RACHEL M. 
Rating:
5.0

It was super quick and easy check in and out.

KARIN W. 
Rating:
5.0

Customer did not leave a comment.

KYLEF J. 
Rating:
2.0

truck was dirty, they had the fuel level wrong,

RODERICK M. 
Rating:
5.0

It was so easy to drop it off when it was after hours of business. I found it extremely easy to use the U-Haul truck and found the service helpful in satisfying my needs.

Hannah K. 
Rating:
4.0

Customer did not leave a comment.

CIERA C. 
Rating:
5.0

Provide seats for waiting customers.

ALEX Y. 
Rating:
5.0

I couldn't have had a better experience!! The employees were very friendly and helpful. They got me in and out and on with my move! I am very satisfied with my UHaul experience and have already told friends about it!

DANIELLE R. 
Rating:
5.0

I did not know about this place l was so happy nice and clean, if you want peace of mind that's the place

CHRISTINE W. 
Rating:
5.0

The general customer service number could be better. Nothing to do with this location. I've called the general customer service line three times now and the first two times was on hold for over 30 mins with no one answering. On the third attempt, someone picked up after ~20 minutes.

ALEXANDER M. 
Rating:
4.0

Great service thank u so much

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Abdal F. 
Rating:
5.0

Customer did not leave a comment.

VAUGHN S. 
Rating:
5.0

Customer did not leave a comment.

Zebbie V. 
Rating:
5.0

Customer did not leave a comment.

Desiree L. 
Rating:
5.0

Customer did not leave a comment.

ZAMERE L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

The truck had issues with stabilatrak and couldn't drive over 20 mph and was smoking. Inside of truck smelled like cat urine. The building and customer service was great.

CURTIS W. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
4.0

This location would receive an excellent rating if the mobile checkout process wouldn't require having to physically go inside to get keys from the counter. Maybe a secured lockbox outside that keys could be stored in or access to vehicle's with the smartphone app.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

CURTIS W. 
Rating:
5.0

The staff was friendly and knowledgeable. Atil went above and beyond with his customer service, I would recommend him for employee of the month. The house keeper was very helpful as well and she had the building looking amazing. This by far has been the best uhaul experience I’ve had. Kudos to the facility and all the staff.

Christene A.  |  Overall Experience 
Rating:
1.0

Employees did not show how the key card works nor did they walk me to my unit. I noticed this after they seeing how management treated a different client. Employees Harrassed my staff(movers) first and then myself, And tried to make me pay a dumpster fee without a visible sign on or around dumpster. Altercation almost turned physical, because Management has a hard time communicating. Management has power issues and kept referring to the Uhual establishment as his own and he can do what he wants. Because of that, the employees are unprofessional and Management cant see it.

LISA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUENTIN J. 
Rating:
3.0

Hard to find

John U. 
Rating:
3.0

My reservation was at 10am, the truck didn't show up until 11am. Had to wait an hour longer than I should.

MICHAEL W. 
Rating:
5.0

great experience, truck did have a smokey smell but other than that it was great

MARIO C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Standard business hours for rental sign up doesn’t always work for those that work standard business hours. Otherwise the manger and staff went above and beyond to assist with rental and return

Christene A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

Caitlin S. 
Rating:
3.0

Customer did not leave a comment.

VERNON Y. 
Rating:
5.0

Customer did not leave a comment.

Garth P. 
Rating:
5.0

Don't change a thing everything was on the one I appreciate the service I receive every time I ask for some information is above board and I am happy and glad that I went to U-Haul at that location thank you and have a great day

KENNETH J. 
Rating:
3.0

I am not pleased with the monthly charge. Based on the online price and the price on my paperwork I feel I am being overcharged. And the part about a free month I feel was misleading.

Gilbert B.  |  First Impressions 
Rating:
4.0

Overall good experience.

Kyle D. 
Rating:
3.0

Customer did not leave a comment.

SAHAAD W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
4.0

Customer did not leave a comment.

ryan H. 
Rating:
5.0

Everyone who assisted from Rochelle at online customer service to the man who checked me out was kind, helpful, and friendly. I loved this experience.

Kirstyn V. 
Rating:
5.0

Customer did not leave a comment.

Kareen H. 
Rating:
5.0

The staff was professional, courteous and helpful

Sybrena M.  |  First Impressions 
Rating:
4.0

Minor hiccup but overall positive

Shawn W. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

Layinira G. 
Rating:
5.0

Easy drop off, very accommodating

Elizabeth S. 
Rating:
2.0

We waited 20 minutes for returning the equipment, and we got charged 6 dollars in extra fuel charges for a 3 miles drive.

elisabeth G. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
5.0

Customer did not leave a comment.

Deshonta M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Sheri Y. 
Rating:
4.0

Frienly

Marc J. 
Rating:
3.0

Customer Service could have been better

TRACY Q. 
Rating:
2.0

The people that work at the store with very rude

William L. 
Rating:
1.0

Service was terrible my paperwork is all messed up my money was messed up I messed up my paperwork with my money I was very unhappy

Jesse W. 
Rating:
4.0

Customer did not leave a comment.

KEVIN P. 
Rating:
3.0

Customer did not leave a comment.

Rochelle B. 
Rating:
5.0

Thank you for the professionalism, courteous, and helpful staff! I appreciated the patience when I had questions. Thank You for your service.

Denise C. 
Rating:
5.0

Helpful staff and a very clean storage facility.

Joey M.  |  Overall Experience 
Rating:
5.0

Atil Finney was extremely helpful. I originally intended to use a different storage company, but in the ended I decide to go with UHaul instead, primarily because the staff was more professional, and Atil in particular.

David A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Very large location. Most spacious UHAUL place I have ever seen.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Radiah H. 
Rating:
5.0

Customer did not leave a comment.

BOHDAN P. 
Rating:
3.0

The price that is advertised is nothing like the final charge.

Danielle J. 
Rating:
5.0

I can't say enough good things about Martin and his team -- I was very nervous about doing the auto tow but I knew right away that I was in good hand's when Martin started to set it up -- he was great and made me feel very confident about driving the uhaul with the auto tow. Everyone at this location was very nice when I was very stressed about my move - they were all patient and very helpful. I also really appreciated having the storage unit there, the ability to rent a dolly, and how clean and well-run the location was -- a real step up from other Uhaul locations I have used. In short -- I wish other businesses were as well run and I credit Martin for running this location so well. A good team starts at the top! I have already recommended this location to other residents at the building I left in Philly (The Isle) and told everyone how great u-haul was when they ask about my move. Thank you!

susan p.  |  Overall Experience 
Rating:
2.0

The unit leaked Water. my son has water stains on his mattress, and in furniture. He notified an employee the day he emptied the storage unit. He should be reimbursed for damages.

Marie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susana V.  |  First Impressions 
Rating:
2.0

I was not aware I wouldn’t have self storage access after hours when I first reserved my unit. Was very inconvenient having to take time off work to make sure I was at the facility before 4:30PM throughout the week. Other than that, great experience all around.

RYAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P.  |  Overall Experience 
Rating:
5.0

The staff is great. Atil is every helpful and does great customer service. The manager Martin is also great. Haven’t had any bad experiences yet, but wish they were open longer or had access after hours. Closing at five can be hard to get things done especially on weekends.

Anita M.  |  First Impressions 
Rating:
4.0

I had the understanding the storage unit I rented would be accessible until 10PM, but I learned it its only 5PM. This makes it difficult to move while maintaining my work schedule.

RYAN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  Overall Experience 
Rating:
5.0

The staff was great, friendly, and very helpful. Pats mask.

Robert I.  |  Overall Experience 
Rating:
5.0

Ppl were always nice to me when I called to pay my Storage fee. Also helpful with any future concerns, I loved this location. 2800-30 ridge ave!

yakima b.  |  Overall Experience 
Rating:
5.0

Moving is always a stressful time for a family. However when that same family is homeless it makes things a hundred times worst. The comfort of knowing our personal belongings were in a secure place gave us one less thing to worry about. So from the bottom of my heart I thank the crew at the Strawberry Mansion location.

DONNA M.  |  First Impressions 
Rating:
5.0

The staff was friendly, curtious, professional and accommodating.

Lawrance B.  |  First Impressions 
Rating:
5.0

Everything went well, had no problems. Will be glad when access hours will be extended since right now you can only access storage rooms until 4:45 pm. I am told this will happen very soon.

Anita M.  |  First Impressions 
Rating:
1.0

Rented an truck from them and brought it back with the same gas that was in there I was told that I had to pay $100 more. Also in the middle of my moving my truck broke down and I had to wait 3 hours

Deborah L.  |  Overall Experience 
Rating:
1.0

I was told about a keypad that was never installed. the month that I had the storage, I couldn’t get in my storage unit because I work 8am-6pm. When contacting the GM, he would brush me off.

Mikalia f.  |  Overall Experience 
Rating:
5.0

Great Service! Highly appreciated.

Tristan w.  |  First Impressions 
Rating:
5.0

Keisha was very patient and helpful. She answered all of my questions.

Gregory P.  |  First Impressions 
Rating:
5.0

I ONLY HAVE FEED BACK IF I'm UNHAPPY.

JANICE S.  |  First Impressions 
No reviews have been submitted for this location.

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