Customer Reviews for U-Haul Moving & Storage of Sudbury

Rating:

1.0

i want my deserved 55 bucks over payment for my u- haul one day rental back to me i was charged for 2 days because i was told it had to be returned to the SAME u - haul location? this is very un -professional here is my phone # 1-705-222-3124 [land line not a cell phone]

Rating:

2.0

The customer service was amazing they are giving their 100% but unfortunately there’s only one person is working at a time which is so annoying the guy is running in the lot helping for other customers to access their storage with forklift meanwhile 5 customers are waiting for him at desk he is amazing but they should have to hire more staff like him others wise its bullshit there alot of wait time for being served

Rating:

3.0

So i booked the van for 2 hours and brought it back to the same location within an hour around 7pm and they said they will finish this tomorrow morning because we are about to close and i have been charged 9 dollars something for not bringing the vehicle at the same level.and in the morning i got the email bill that i have been charged over for the fuel. I have the pictures and before and after. Its even little more than what it was before.

Rating:

3.0

I had nice furniture that got all dirty with grease from the inside of the trailer. Also the previous time that I rented a truck, it said it had 1/4 tank of gas which it did not. I tried to submit within the link given but I couldn’t get the picture in. Shouldn’t these be filled more than 1/4 tank before a client rents it?!?

Rating:

4.0

I rented a motorcycle trailer and when I got it home and let the tires cool down each tire was down 15lbs of psi pressure from the recommended 65lbs of pressure. Other than that the service was good.

Rating:

5.0

Can't ask for more every thing is awesome 👏

Rating:

5.0

Rented a trailer, they hook you up...test the lights. Awesome experience.

Rating:

5.0

No comments all was good !

Rating:

5.0

Very polite pleasant service

Rating:

3.0

My rental truck was dirty with garbage left in the box & cardboard left in the cab. & having an eavestrough over the loading bays would be VERY appreciated, especially when it’s raining!

Rating:

4.0

Inside was full of mud when revived, but overall all good

Rating:

1.0

JAS was extremely rude to myself and another lady in front of me. Definitely no customer service values. Should be fired.

Rating:

3.0

There was only one person working, I was not told I could not disconnect the trailer and the drop off was very difficult and long.

Rating:

5.0

Staff were really friendly and helpful in making sure the rental was set up properly according to how it was booked.

Rating:

3.0

A bit of yard trimmings in the back of the trailer that was no big deal. After I did put my load in the trailer the right hand side tire was very low in pressure. I was able to inflate it with my portable compressor that I hade in my truck up to the proper psi for the trailer, I also adjusted the left side tire that had a high tire pressure. Also I do not recommend location of services to friends. I will return to this depot in the future.

Rating:

3.0

Seems like this location needs something that a customer can use to contact a staff member when theres only 1 person working and away from the front desk.

Rating:

4.0

Staff was helpful at pick up and return. Great job.

Rating:

5.0

Great overall experience..😁😁😁

Rating:

4.0

Super average U-Haul location, they're likely to have what you need.

Rating:

5.0

Great service. Friendly staff.

Rating:

5.0

Only one person working on multiple occasions Waited over an hour for a pre made reservation

Rating:

5.0

All perfect

Rating:

1.0

I arrived at the U-Haul location to pick up my pre-booked trailer rental, only to find out that the systems were shut down. The counter employee poorly managed the situation, leaving customers in the dark. The agent informed me that there were only three 6”/12” trailers available, all of which were damaged. However, I counted at least seven trailers on the lot. The most inappropriate part was when the agent suggested that if I could fix the trailer myself, then I could take it. I ended up searching for another location with a trailer, but had no luck. Hours later, when the systems finally came up, I pointed out to the agent that there was indeed a working trailer on the lot. Bottom line, with better management, this entire situation could have been avoided.

Rating:

4.0

Always friendly and hassel free experience! Thanks

Rating:

4.0

No particular insights to offer

Rating:

5.0

The staff was amazing by far the best U-Haul experience I have ever had

Rating:

5.0

Very professional service. The young man was very helpful, explained in detail what we had to do. I will recommend without hesitation.

Rating:

1.0

The customer service employee was impatient and did not explain costs properly nor did she know how to hook up the trailer I rented. I have dealt with this company before and have had good services and Experian e's. I was not impressed with this one.

Rating:

5.0

Ensure the trailer is swept out and cleaned prioe to renting to next person. Found empty beer can in trailer.

Rating:

4.0

The barry downe location was great, however the petro Canada location in Chelmsford should be shut down. Absolutely terrible customer service and a complete joke.

Rating:

4.0

All was good. They explained the charges to me. Staff was friendly and helpful.

Rating:

5.0

You show have a veterans rate for those who have served. I was not expecting a price of $332.00 for renting the vehicle for approx 6 hours. But service was great.

Rating:

3.0

How could you rent a 1/2 ton truck in sudbury without winter tires. I wasted money on the rental and couldn't get my task down because the truck couldn't even drive on city streets with the crap tires

Rating:

2.0

U-Haul’s especially in the winter should have winter tires on them horrible for driving in the winter . I suggest that’s something you look into getting . You want us to put insurance on them when rented my suggestion would be to put winter tires on them.

Rating:

1.0

Awful business model. Reported KMs were inaccurate by 30km. Would have cost me a significant extra amount of money if I didn't report the discrepancy. Can was not cleaned prior to use.

Rating:

4.0

Truck was in rough shape and difficult to drive. Staff was friendly though.

Rating:

3.0

Dropped off trailer late at night so no one to communicate with so overall nothing negative to say

Rating:

5.0

Very professional. No problems here.

Rating:

1.0

Please be very careful to check that trailers are properly hitched to your vehicle after personnel hook you up. I literally drove off the parking lot and it separated. Luckily no damages on my truck or someone else and that I wasn't going fast. And trailer wasn't clean and smelled like a barn. Very disappointed!

Rating:

5.0

All good

Rating:

4.0

Staff were very polite and professional But It would be nice to have snow and ice removed from rented vehicles Or at least shoveled out from snow. Other than that, it was a very good 1st experience. Perfect size for me to handle. Thank you 😊 Uhaul van was in snow, ice covered.

Rating:

5.0

Only issue I ran into was cable extension from trailer to 4 pin wiring harness was corroded and now my truck is throwing faults for a trailer wiring issue and I have to go to Ford to get it rectified. Trailer worked out great otherwise

Rating:

5.0

Friendly and courteous

Rating:

5.0

The attendant Jaskaran Singh was very helpful giving instructions and taking care of the equipment. Really good employee.

Rating:

5.0

Very friendly and no hassle rentals

Rating:

3.0

The blankets in the van were all full of sand and dirt. There was an advertising sign blocking the windshield and the van wasn't cleared of snow and ice.

Rating:

3.0

Better staff

Rating:

5.0

The locations is nice and the staff were great to work with. However, the vehicle was very dirty inside and smelled like smoke. It was gross. I felt sick driving. Also, there was only 1/4 of fuel and no windshield washer fluid..

Rating:

1.0

We had to repair the trailer lights before using the dolly. The equipment was not ready when reservation time came. Staff unable to help to repair. Had no clue what he was doing. Will use any other company from now on. Completely disappointed in the lack of knowledge and preparation of this company. Not enough staff working. Computer system not working. It was awful. Would not recommend to anyone.

Rating:

5.0

Make the wiper blades work properly. If I am paying per km for gas used I should not have to top up the gas to what it was originally at. I am being billed double for that. That is completely wrong. This should be clearer in your terms.

Rating:

3.0

Lobby area in Sudbury need some major attention. Lois tiles and generally not clean

Rating:

1.0

Read Google review on barrybowne location.

Rating:

5.0

Great service. Thanks.

Rating:

1.0

Fill up 10 litter of gas for 8 kilometers of use.

Rating:

5.0

Vehicles back door was very hard to latch and drivers seat did not adjust

Rating:

4.0

I am a repeat customer and generally very satisfied with the Barry Downe location in Sudbury as the vehicles are virtually New and usually in very good condition with regards to cleanliness. This is my first time that I was disappointed as the previous customer was obviously a heavy smoker and the acrid smell was overwhelming when I first climbed into the vehicle. It is a shame that the customer didn't have enough consideration for the next customers renting to get out of the van before smoking. I believe the customer that did this should be banned from renting another vehicle. Your employees are very pleasant and always very helpful, Keep up the good work folks.

Rating:

5.0

all was good thank you

Rating:

3.0

The truck I used was obviously used by someone who smoked prior to me using it - the smell of smoke was strong . Being a non smoker - it made me feel sick - stuffed up an headaches Not your fault but whoever took in vehicle should have noted that

Rating:

3.0

The truck I rented was full of snow, ice and had to run for 20 minutes before I could leave the lot. Upon returning vehicle, lady who reviewed the condition of the truck came back with a picture of the bottom of the driver door rubber seal hanging ,not attached and tried to convince me I did the damage. I told her the truck was like that when I got in it. I also noted the rubber hanging but assumed they knew of its condition before I arrived. I would like to make a suggestion that the employees check condition of vehicles like rental companies do with their units.

Rating:

1.0

Debit machine not working... Wants me to run around getting them cash ... Now threatening me with a collection agency for $8.00 I would like someone from head office to contact me please... Horrible Experience & this location is making U-Haul look really unprofessional.... John Hembruff 705 690 6196 JLHembruff@hotmail.com

Rating:

5.0

Service was great !!