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AURORA G | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Sun City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sayra the manager is very courteous and well spoken. A pleasure doing business with her and I highly recommend her as going up the ladder in U-Haul company
STEVEN A | Overall ExperienceNothing
PAUL AWe originally reserved the 15’ truck and auto hauler in Las Cruces, NM on 5/23/2025 for a June 12, 2025 rental pick up date. On June 10th, we were notified to call Uhaul in El Paso. We were informed that the reserved items were not available in Las Cruces. The only truck they could offer was a 26’ at a costs of $3,400 vs 2,400 that was reserved for the truck. This was unacceptable. Finally after much unhappiness, the representative found a 15’ truck and auto hauler some 50 miles away in El Paso. We then picked it up on the 11th. We were given 70 miles and one extra day. I would recommend that if Uhaul is going to take reservations that they ensure that they honor them. I t appears that the Phoenix corporate office is engaging in bait and switch tactics. It is extremely stressful working with Uhaul for rental equipment. In addition, we had to have the side mirror repaired.
CHARLES OI was very pleased with the customer service at this location! My arrival time kept changing due to flight delays, however the team was very understanding as I kept them updated on my new arrival times. Once there, they made the pick-up as convenient as possible, and had everything I had ordered ready to go.
Jeff JWorkers helped smooth the process and made my move in great!
Fredrick V | Online Move InEasy with the app.
Mario MStaff help me out immensely was able to get a unit real quick and drop my trailer off and it helped me out greatly
JOSHUA T | First ImpressionsThe manager was great. Very professional, helpful and relatable. I had an excellent experience because of her.
TARA KAdd a drink, or water dispenser in the office It was a Wyler lemonade day, hot, thirsty makin day and all my liquid was gone! When I finished the guys there gave me a bottle of water but I believe it was their own.
CARMAN LJust to keep up the great work !
RICHARD MRental was quick and easy. Great customer service.
JOSE LFor wanting the business and have red used this facility before, it was u pleasant to see that you had to bring a bill from your home utilities to rent a truck, 2nd time customer renter in a 6 mths period.
JOHN NI personally had a lot of issues scheduling my rental for my move. I originally set it for 2 days and had to get it rescheduled and then the app wasn’t working for me and I had to call in. After i spoke to the representative, I thought my appointment was set for 2 days and when I went to pick up the truck, I only had it for 1 day and had to bring it back before the 24hr period. 1100-0830 the next day after moving becuase they scheduled another customer to pickup by 0900. When I returned the truck, I forgot the extra furniture pads at my property and said I would bring them back by the next day since I don’t live nearby anymore and the representative on site was not personable and lied to other customers picking up the truck after me stating “the guy before you didn’t bring back any of the furniture pads”.. the green bag of furniture pads were still in the truck (I told the employee that), I was given extra pads that I honestly thought that I purchased. We were able to come to a compromise but there are honest mistakes that should be treated that way and shouldn’t be made out to seem like I forgot them on purpose. Avoid the app and make sure your details are right when scheduling is my main takeaway from this and probably won’t be going back to this location.
Joshua FI have never used your services and I am so happy I decided to. This was quick and painless. Jasmin helped us Sunday morning and was so kind and helpful.
FLOR REmployee did a fantastic job dealing with our stupidity. Give them a raise!
HONORINE EGreat customer service
raul aThe office and grounds were clean and very well maintained. Vehicle was clean Inside and Out. Everything was working and it drove great. Brakes and alignment were good. Manager was very professional and works to get the job done. Please ensure you know what documents are needed to rent (No Exceptions). Overall,, I will rent again from this location. Charles
CHARLES JNot sure if there was anything to improve, but what was appreciated was the customer service. Extremely nice and helpful. Explained things before any questions needed to be asked. Very welcoming.
CHANTILLY LVery nice place
TOM B | Overall ExperiencePersonnel was super helpful helping me load my vehicle to the auto trailer. And was super helpful and nice.
GABRIEL RSarah was knowledgeable, friendly, full of energy. She is what made it such a positive experience even though I dealt with many issues during my move. Uhaul was NOT one of those issues! Will recommend to others!!!!!
DAMON SOffice not open long enfor working families. As much that is charged for storage a trash can could be useful.
Elizabeth m | Overall ExperienceGreat customer service
RAMON FThe service is much better than when I started this account. Prior management was very rude and charged late fees even when it wasn't late so they could line their pockets I guess. They soaked me for 30 dollars anyway. At least the new staff aren't theives.
Elizabeth A | First ImpressionsVery kind staff! Keep up the good work!
SUSAN WEverything was great, except for the turnover of employees especially the managers at that location. When I started my storage contract almost 6 years ago, the manager was very nice sweet and understanding. Then you had switched managers without any notice or notification and I was charged a late see. At first she was extremely rude but after she was okay. I believe her name was Diana. Then you guys again switched managers without notice and the manager was then a male and he was pleasant to work with. I am not sure if there is a different manager now but during those 6 years that was my experience at that location.
Arlene O | Overall ExperienceGate was jammed halfway down when I first tried to enter facility. Was able to enter later in day.
Carlo R | Online Move InClean is a relative term. Our locker was ( they all are) dusty. This is the desert SW and we have a lot of blowing dust which penetrates into the lockers which are not dust proof. That is just the way it is here and is not a complaint. Otherwise all was excellent!
DAVID F | Overall ExperienceGreat friendly service!
CHARLES MGreat customer service from El Paso
Teresa CReally no place to park.
SYLVIA CSarah is wonderful! Very friendly with a great personality!
Art S | First ImpressionsGreat service
MARK RI love this place. The staff are wonderful and kind
MARIA GTodo muy bien exelente
GONZALO MNot a thing!!!
ALLEN WGreat facilities and staff especially Alessia. Thank you.
Rafael M | Overall ExperienceHave dollies available that were reserved. Very difficult to move without one.
DEREK SPrices are way too high
ANTHONY B | Overall ExperienceWe have had a storage unit with you since 2013. Have seen many come & go. The staff that is running the facility now is marvelous!! They are friendly, prompt, kind & caring. I just lost my mother & am trying to consolidate units. They have most helpful!!! the facility is always clean & very well maintained. Very professional! I will continue to recommend this particular facility !
Tamyra D | First ImpressionsEveryone I’ve came in contact with during my experience provided amazing help and customer satisfaction.
MALIK T | First ImpressionsWorst location I’ve ever been to current staff should be fired or retrained on how to properly do their job.
Cristian M | First ImpressionsThe whole experience was easy. Thank you.
ROBIN HStaff very professional and willing to help with anything. Answered all my questions and concerns.
Rafael M | First ImpressionsStaff were very helpful and professional at all times. Best storage facility ever! Will use again if ever needed!
Ashley J | Overall ExperienceI wished I would have gotten the persons name that was operating behind the desk. She was extremely professional and really quick with the service, but it came to getting my vehicle that I needed to move my equipment. The process took about five minutes and I can’t express how professional she was all I know she was a short, Hispanic lady with short hair, black hair very very professional
WILLIAM BGot a rental, told woman on phone I would have it until 4pm, she stated okay that’s not an issue I wasn’t told of any more charges. I get multiple calls and my family gets calls at 2:30pm that I was to return it at that time and I stated 4PM, they asked if I could get it back at 3:20 and it was already 3PM and they are 15 minutes away and I had a half truck to unload still and stated I would be able to at 4PM like I stated. I was then charged for another rental and other miscellaneous fees after drop off. Never again. If you plan to charge someone for another rental then say that don’t let it be a surprise.
Michaela GMe encanta el servicing que dan y todo los trabajadores son muy serviciales y amables
MARIA GI am not pleased with the schedule of power to my trailer to use my battery charger/maintainer. Most in new chargers require a constant uninterrupted power to work. It is extremely inconvenient to go daily and restart my battery charger. With high cost that I paid and the minute amount of electricity needed it should be the least that facilities could do. My trailer batteries are now trash since the power was cycled on and off to the charger.
KEN G | Overall ExperienceThe facility was great. The problem I have with it is the pigeon problem you have. Every time I picked up my camper I would have to wash the whole camper. The roof was disgusting, my gutters were completely filled with pigeon poop, there was poop on all sides of my rv. I would spend about 3 hours cleaning it up every time I picked up my camper.
PHILIP M | Overall ExperienceOn the day I rented my storage there was no canopy in front of the office. On the day I moved in all of a sudden there was a random black pole right in the driveway at the gate. There was no clearance signs on the black pole causing me to not see it and hit the Uhaul truck I rented . I had insurance on the truck but it did not cover overhead damage. The day I went to turn in the Uhaul truck at another location The manager was rude and I had made an agreement to pay the deductible on a certain date. However the manager tried to pull money from account to bill me for the overhead damage. I do not feel I was responsible because that pole was clearly in the way of the exit Gate. The manager did not contact me. The manager did not apologize for this happening to me. The manager should have helped me dispute this charge because it would have been the correct thing to do. I had to cancel my debit and credit cards because I feel I was not responsible due to poorly lit entrance and no signs displaying clearance height. I decided that this business was only caring about making money and did not put any effort to correct the situation. I decided that I did not want to rent any from this company. It was a horrible experience for me and it’s very sad that now there are orange cones front. I will never rent from Uhaul again due to the traumatizing experience I had to go through
Lindsay R | Overall ExperienceDespués que entregue la pick up 1:30 me llamaron y dijeron que había cierto daño en el vehículo y es injusto porque me hicieron una acusación falsa y además me puce en línea para que la inspeccionaran cuando la regrese y nunca nadie la inspeccionó solo me dijeron que la estacionara en el mismo lugar de donde la recoji lo cual lo hice y la pick up estaba bien, muy enojada con su servicio y más por la falsedad me acusaron de algo que yo no hice si hubiera pasado soy honesta lo hubiera reportado mal servicio
Raquel BThere was a pile of dog poop on lower portion of driver seat on floor that I had to partially clean up! Residue of poop is still there! Young man associate checked me in very well and asked that I have truck back on Saturday by 0900 which I did return at 0855. I put $16.00 gas in truck to cover 49 miles I drove however he gave me a choice to go get more gas because he stated line in truck was barely off from his sheet. I was going to go but I had already ordered my Lyft ride. So I paid $28 extra! Truly unbelievable so I paid and left. Young man needs to learn how to make a fair judgement call. I’m a retired US MARINE and last thing I want to do is cheat U-HAUL over two lines on gas line which could go either way. Just BAD BAD BUSINESS! Miguel Padilla 3036697118
MIGUEL PNeed to open sooner. Once they unlock the front door to let themselves in keep it unlocked. It just felt rude especially waiting for exactly at 9am to open to the public.
GERARDO Pexcellent customer service.
TERESA RThe staff at this location were extremely helpful and knowledgeable. It was a pleasure to be treated so well.
Gilbert RNeed to notiify customers that you have to bring a water or utility bill with your name on it even if you have pre paid on line for the pick up trucks before you go to pik it upi
RICKY PThe rental I received was very old and had way over 100,000 miles on it. Also the return process after hours was very lenghly and complicated,
GARY SNone
THOMAS B | First ImpressionsShackles were pretty siezed up, had to use a long screw driver to remove them
Jeffrey SThey withheld an extra amount that they said will be instantly refunded after I return the vehicle. I turn the truck in at 2pm and still have received my money. If it wasn’t going to be “instant” don’t use the word “instant”.
Andrew HThe only complaint I have is I left a message for the manager to call me and I never got the call. Whether he got the message and never called or the girl never gave him the message, I will never know but from a customer’s perspective that is unacceptable. That never happened with previous manager. I said yes to the staff being helpful but this incident tempted me to say no.
Guillermo A | Overall ExperienceGreat team, they worked hard and was the easiest move I ever had.
FERNANDO MClean location but parking is difficult.
Ron HCan't complain very nice place very helpful employees very professional
Hector Z | Overall ExperienceGreat storage
Gerardo S | Overall ExperienceHaving more larger trucks available for one-way rentals.
Alberto SRented a unit for nearly 2 years and never had any issues. Would rent again in a heartbeat! Every staff member I encountered was kind and helpful. Thank you!
Melinda H | Overall ExperienceGreat staff and facility
robert e | Overall ExperienceImprovements none. I had a last minute call to pick up dirt bikes for my daughter. I saw what I needed at u-haul and without hesitation, I was serviced fast and efficiently. Kudos to the staff
Varnell DI appreciated the customer bathroom inside the storage facility. Well maintained and always clean.
Joseph C | Overall ExperienceI always rent from here!! They have great rates and friendly staff.
Wendy SThe exceptional customer service was outstanding. All employees were courteous and attentive to our needs. Their attitudes are what would make us use this location again. Thank you.
Donna JGreat customer service.
elvin jMy car had failed in towing a trailer that was said to be able to tow it. After having to call 4 to 5 people (and getting differing answers from each person) at U-Haul to get help because we were in the middle of a cross-country move, and explaining our situation of needing to drop off a trailer and switch it out for a truck and car trailer, not once was it mentioned that we had to change the drop-off location on the trailer by any of the phone representatives or the crew when we got there. we were there for 2 hours moving all the boxes from the trailer to the U-Haul truck and not a single worker warned us of a wrong location fee until they were checking out the equipment.
stephen fFirst off Edmund location was rude as hell, vehicle had accident damage...next your traffic office decided to cancel our haul truck 400 mil from our destination because they didn't had any , than we had to drive out of our way to Edmund to get a diffrent truck which was smaller , they didn't wanted to give to us until the next day at 430 pm in the evening...like I said it was a mess on top of this we had to rent a trailer 5x9 because we didn't had enough room in the truck...if you all wouldn't canceled my over a month before my order I would of not been spending another $500 and that pisses me off like hell , why in the world do you have a reservation when you don't honor this shit , do you even know what reservation means you all might need a dictionary...for customers coming out of state and traveling is unexeptable , you don't have anything because your your excuse is ..oh it's a college town...sorry this bs...because all you about is making quick buck because ppl are local and you don't give a shit about people come from other states and don't move college kids...so yes I'm a pissed off customer and over $500 ....definitely will be the last time me renting a haul ....be nice if we can have a serious conversation about , because who you at haul just give you the run around and don't let you talk to an actual person in charge...so if there is a ceo or something like be nice to get a call my number is 580-583-4191
Antonio APricing for the facility needs to be reconsidered. Considering how much I was being charged, there was a lot of dirt inside the unit.
Socorro J | Overall ExperienceYour staff and the Owner was so very nice and respectful.
Etna O | Overall ExperienceSecurity gate often was not functioning but overall it was excellent service. Would recommend to others and use again.
Becky R | Overall ExperienceTruck was dirty and truck was super empty on gas
Angel MWe were being charged for mileage. We were being charged for fuel when it was clearly fueled as we had received it. We did not have access to unit due to blocking returns in front of gate. There was no lock in the unit, nor was it mentioned. We had to ask for it
Monica DImprove performance and speed of equipment online check-in and return
Christopher JI arrived after hours and there was a lock on my unit. After I called the after hour number I came back to the unit and it was ready for me and I moved some stuff in that night. Noah was helpful on the phone and I am happy with the service.
David R | Online Move InExpand the parking lot so it’s easier to park the trucks. Luckily I had access to inside the gate so I was able to leave my 26’ truck at night, safely.
Kathryn RIf I ever need another storage for my belongings I would use UHaul again . Thank u , Gloria Lord
GLORIA L | Overall ExperienceEveryone I dealt with was very nice and professional. Exceptional training and great leadership reflects your team. Keep up the great work!!
Sal GThe entire U-Haul process is incredible. This one was no different. I love the use of technology for for checking out and back in, makes it very simple. Additionally, every U-Haul facility I’ve been in is always bright, clean and well stocked with absolutely everything needed to move. Finally, the trucks and how they must be used very hard but are always in way better condition than you could ever ask for. Mechanically sound, clean and well explained for those that don’t know their way around larger vehicles. Great job!
Tracy KExcellent experience for renting pick up. Yazmin explained everything to me as far as charges, contract, policies, etc. Truck was ready to go and very clean. Truck return didn't take long. Whole process was seamless. Charles N.
CHARLES NKeep up the great customer service!
CAROLYN SThe rep from uhaul Brianna was very rude and unfriendly didn't explain why I was being charged the price I was being charged.
Jesus ARogelio provided excellent customer service.
David BThank you....great service
Juan MNothing everyone was super nice and professional. Thank you for be available especially so close to the holidays
Mary MEverything was great, keep up the good work.
DAVID PGreat costumer service!!!
Manuel ACustomer’s should be given a credit for filling the gas up all the way.
Regina NUnit and facility are clean and well maintained. Stain on floor from previous renter noted but no residue left that will affect storage for my items.
Christina C | First ImpressionsOnline check in process failed, couldn’t get my truck until 2 hours and multiple failed attempts on the system. Got very very frustrated. Turn in process took forever also almost 20 minutes to complete all the steps on my own without help from a U-Haul employee. When I had to call I had to wait 30 minutes on hold just to get told try again.
Patricia MI had no issues with the service,except for i have not received my receipt yet.
Peter VGuy at the counter was very kind and the truck was great. But, Horrible after hours return process. Very frustrating and would not do it again.
Laura GThe app didn't work to return the truck. Other than that, it was an excellent experience
Kenneth CThe only problem I had was the Truck turn-in on the app didn't work
Kenneth C | First ImpressionsEverything is good except they upped the cost by $10w/in the first couple months and didn’t even inform me from the start. The reviews said that they up costs often, so I found something else
Anita L | Overall ExperienceNeed lighting
Jesus A | First ImpressionsThank you all for your help at this location! Everyone was super friendly and you made my move to El Paso that much easier.
Destinee B | First ImpressionsThank you .
Elizabeth V | Overall ExperienceStaff was very informative and polite. Thank you so much for your outstanding service .
Selihner S | First ImpressionsGOOD SERVICE. NEED TO GET GATE FIXED
David D | Overall ExperienceHave 24hour Access, but the electric left gate is damage, so Their middle gate is only open during storage hours, they said it'll be up too two months before the main gate is repaired, so 24 hour is no longer available to me when I need it most.
Alvin L | First ImpressionsA little pricey and the spots are pretty narrow. It’d be nice if there was something done about all the birds. The entire front cap of my trailer was covered in bird feces when I pulled my trailer out after seven months. Otherwise, no issues. The site seemed secure and access is convenient.
Christopher K | Overall ExperienceIt was awesome. Would reccomend adding another matress cart. Had to wait for someone using it on several occasions.
JORDAN M | Overall ExperienceThe staff was always very helpful and friendly. Thank you!
Mary E | Overall ExperienceGreat customer service, thank you for everything.
Andy C | Overall ExperienceVery professional staff Charles
Willie T | Overall ExperienceThe gate swipe is not positioned at a convenient spot
Maryanne S | Overall ExperienceThe only thing I can complain about is the rent just got out of hand cause of the increase is to why we switched places.
Yvette A | Overall ExperienceVery clean!!
Cristian A | Overall ExperienceThe staff was amazing! The time I was there questions were answered and they ensured my safe mind and ease. They were always so helpful and very friendly. It was a great experience.
Yazmin G | Overall ExperienceWonderfully helpful staff, access gate card worked seamlessly and the facility is well kept.
Tom J | Overall ExperienceVery pleased with my experience. Thank you!!
MICHAEL M | Overall ExperienceGreat place
JOSE F | Overall ExperienceGreat
JOSE F | Overall ExperienceExcellent servicio
Gloria M | Overall ExperienceI actually stopped first at another location and even though it was business hours they had the door locked and no sign explaining. So I left and found this place and was very pleased and happy. Thank you
Sal L | First ImpressionsGreat service overall
JOSE F | First ImpressionsI would give him a full five stars or better except for the fact that the rates kept going up! Two times in less than 1 year. But you couldn't have asked for a better staff or for a better establishment as far as cleanliness and security. I would recommend if money was not a big issue.
Dawn M | Overall ExperienceDeanna and staff were most helpful and thorough in getting me checked in and paid for the storage units.
Tom J | First ImpressionsCynthia as pleasant to work with very friendly and helpful
Angel P | First ImpressionsNice, clean and with friendly staff.
octavio s | First ImpressionsThank you
Stephen M | Overall ExperienceEverything is perfect exept that its not 24 hrs. Or at least midnight.
Grecia M | First ImpressionsVery happy and satisfied with the service, the storage unit and especially the staff. This location will always be my favorite place to go for the use of any vehicle or facility rentals.
Maria R | Overall ExperienceBest in the business world highly recommend this facility to any one looking for a storage place for all their needs
Miguel C | Overall Experience1 hr after getting the storage, I needed to cancel and the staff refused to give me the full refund of $129.96. The storage is great but the staff is not helpful at times. I would appreciate it if I can get a full refund.
cassandra R | First ImpressionsA little pricey for the larger RV storage spaces, however they do offer a military discount of 10%.
Christopher K | First ImpressionsThe staff and manager Mireya were always very helpful and friendly. Very professional and worked with me as I had issues trying to move into my new home. They were very understanding. Storages were clean and bug free. Defiantly recommend this facility for all your storage/Uhaul needs!!
Gabriela G | Overall ExperienceClem and secure place at all times. Friendly and helpful staff at all times. Unfortunately I am moving to another State.
Magda V | Overall ExperienceAll had a good and professional experience at this facility and with this staff.
Clara A | Overall ExperienceThank you for all your support I have no issues and if needed in the future I will call on you first
James A | Overall ExperienceThank you so much my experience with you was very good. Thank you.
Edward T | Overall ExperienceCuddos to the manager Ms. Mireya Dimas and Ms. Destiny!!! Very pleasant, knowledgable, helpful and courteous young ladies!!! The facility is very clean, welcoming and festive!!! Keep up the good work!! They went far and beyond to assist me!!! Thank you very much ladies!! I have already started recommending this facility!!! Your prices super exceed other Uhauls that I contacted prior to this location!!! To include Cube-smart which I am leaving to come to your location!!! Highway robbery.. I highly recommend this location!!! Once again, thank you very much young Ladies!!! Have a blessed and beautiful year!!! 🙏🏽🙏🏽🙏🏽👏👏👏😊😊😊
MAGDALENA A | First ImpressionsExcelente servicio muchas gracias
Saul H | Overall ExperienceMuy. Bueno servicio
Ricardo M | Overall ExperienceVery friendly staff.
Israel C | First ImpressionsExcellent staff! Very friendly and helpful! Would highly recommend this place!
Betty A | Overall ExperienceAdvertises as 24 hour access. Wasn't available for when I needed it. I was not compensated for waiting for 4 hours for management to unlock the emergency exits to allow me entrance because the 24 hour access door was inoperable. I was charged $15 because they didn't debit my card on file. They didn't inform me I had to setup automatic withdrawal either. Only specific locks are allowed on storage units. Also another inconvenience/start up cost.
Jacob W | Overall ExperienceStaff made the process easy, they were available to answer questions
ANDREA M | Overall ExperienceGreat staff with excellent customer service. The manager was so helpful and friendly.
JAMES R | First ImpressionsLove the place
RUSSELL C | Overall ExperienceVery good customer service!!!!
Angel F | Overall ExperienceYou have a great service and friendly staff. Would recommend your location to family and friends
Archie D | Overall Experience:)
CASSIDY S | Overall ExperienceGood services, wish there was better lighting in the storage units, and some climate control. Other than that, I didn't have any problems. Very spacious unit for my needs.
Roger S | Overall ExperienceEstoy muy agradecida la Señora Mireya es una muy fina persona cordial amable y cooperadora estoy muy agradecida
Rosa M | Overall ExperienceAbsolutely love that I chose climate control. Perfect for when you’re storing heavy furniture in the middle of the summer. Facility is very nice and clean. Ms. Mireya was very helpful it has been a pleasure doing business with her. Thank you
Rebecca J | First ImpressionsThe facility itself is nice enough to store your belongings, however I was told that I would get my first month of storage free when I booked a uhaul. I paid $500 for a uhaul and specifically chose a uhaul location, which is much farther from where I am living, because I was told I would get a free month. Then when I get there, I am told that I don’t get a free month of storage. I am frustrated that I spent all this money on a uhaul, chose a further location to get this deal, and ended up not getting the deal. I will be searching for a different storage place much closer to my home to move my stuff into.
Alexandria R | First ImpressionsChristin I believe her name was she was nice wonderful and a great assistant.
Lucila S | First ImpressionsI have used this before and I will continue to use Uhaul and that location as long as I stay in El Paso.
Daniel D | First ImpressionsGreat customer service. She was very professional and nice.
Myron T | First ImpressionsVery nice staff and very friendly.
Willie B | First ImpressionsThe only thing that was concerning is the fact that I came a late And they had already charged my card and I was not being able to re-be refunded and now I’m paying $85 for something that you’re going to rent out right away and I feel like I should’ve been refunded my money back because it was only a day or after because it was a holiday weekend I was not able to get over to the storage unit because I had just got back in town.,There should be some type of Compensation for just being a day or 2 late of being charged and I feel like I should at least receive something back since you’re going to be renting out the unit that is my only complaint about this whole situation.. And I was told that the company will not refund my money back because it had been two days I believe after and my credit card has been charged but I know that there can be some kind of compensation given back to me and I just feel like this is a sad situation because people have busy lives and I did not realize that my card had been charged so this is very disappointing to me.! And that is why I would not recommend to anyone to get a storage unit from you unless I am compensated for being two days late I feel like this is unfair situation so thank you so much you have a very nice facility but I cannot recommend it if somebody has some type of an emergency or situation going on and can’t be there after the card has been charged after a day or two I think this is unacceptable !! Have a GREAT day!
Marion A | Overall ExperienceGreat staff at my location
Andrew A | First ImpressionsClean and easily accessible storage units , inside temperature controlled and outside units. Staff is very helpful and friendly. Very good experience renting there.
James L | Overall ExperiencePerfect place for storing RVs and the ladies were awesome when I forgot the asscess card!
Chasity W | Overall ExperienceBest storage area I've ever used!
KENNEDY C | Overall ExperienceN/A
Darius J | Overall ExperienceThe lady who showed me the unit and did my paperwork was excellent! Very kind and friendly.
Betty A | First ImpressionsWe are happy with your service and convenience. PLUS IT close to our house
Mauro E | First ImpressionsWill recomend.
Maria R | First ImpressionsMireya fue muy amable y contesto todas mis dudas.
RUTH L | First ImpressionsWell maintained facility with friendly staff that help you quickly and accurately.
Blake R | Overall ExperienceVery good service
Nestor C | First ImpressionsI overall enjoyed my time experience with my storage unit. I did find irritation with when my first payment was due I swear my account was setup for automatic payments, but it wasn't and I was charged a late fee. When I went in the fix this the staff was nice and ask if I wanted to use the card already on file. A few clicks and I was out the door with my account on auto-pay like it should have been from the start.
JULIUS S | Overall ExperienceMy experience with U-Haul thus far is just one I would not consider doing again. From being redirected to different locations twice to having to pay for storage when I was told I would get a month free is super inconvenient and unprofessional.
Kimberly A | First ImpressionsA fantastic staff, the customer service from the clerk was over the top.
Douglas R | First ImpressionsThis facility made moving and storage much less stressful than it usually is! Very helpful staff and always having the solution! Even the gate card worked every time!
Elizabeth A | Overall ExperienceThey charged me for a damaged door and a nasty storage room when the damage was already done when I got there and the storage room wasn’t left nasty charged me 80 dollars for nothing I wouldn’t recommend anyone using that particular uhaul place Uhaul moving and storage of sun city El Paso is terrible
Dorian M | Overall ExperienceThe ladies from the office were very friendly and helpful.
Gabriela G | First ImpressionsYou’ll don’t verify information at all it seems. I’ve been getting texts and emails that belong to someone else. I’ve called several times locally and nationally regarding this issue and yet I still get texts. Fewer emails though.
Rosa G | Overall ExperienceVery professional and friendly.
Celestino P | First ImpressionsI unfortunately fell behind and had a late balance for my unit. I paid my storage and all fees over the phone with Stephanie the day before a holiday. I stopped by on my way home and was unable to access my unit because there was still a red tag and lock on it as though I hadn't paid. The office not only closed early that day, but was closed for both the next day holiday and the Sunday. I had a an important gift I was storing there among a few other important things. She neglected to remove the red tag before leaving early for the holiday weekend. It was very frustrating, disappointing and I was very angry. I get that my payment was late, but I even confirmed my access was restored by catching up and she said of course.
Teresa B | Overall ExperienceEmployees always conducted themselves professionally and polite. Very friendly and helpful.
Raul A | Overall ExperienceReally appreciate my experience with uhaul. Will definitely recommend to anyone in the future.
Christian G | Overall ExperienceRecommend a better gate system. A few times I went the gate was not functioning correctly and I had to notify the office staff.
Kayla M | Overall ExperienceThank you very much!
MICHAEL M | First ImpressionsThe customer service was wonderful and friendly staff..
Chadwick K | First ImpressionsVery friendly and kind.
Daniel M | Overall ExperienceThank you to the friendly kind staff. It was my pleasure to rent a storage facility from u haul and a moving vehicle. Once again staff members and manager were awesome. Thanks u haul.
Edward T | First ImpressionsExcellent staff. Very helpful! Clean facility.
Michael F | First ImpressionsVery good, no complaints. I would definitely rent again.
Harleiux H | Overall ExperienceThank you much. AAAA++++ Service.
Ana P | Overall ExperienceVary helpful staff great experience 👍
Jose M | Overall ExperienceThe gentleman who helped me and my husband was very courtesy and polite. He was super helpful in everything and anything I asked him. His customer service was great!
Victoria B | First ImpressionsThank you
Carlos P | Overall ExperienceIt was very good experience. Fiendly staff that make me feel confortable.
Daniel M | First ImpressionsHad a storage unit for 6 years and any issues were resolved within hours at the most but only had 1 issue and that was the light about my unit not work.
DOLORES C | Overall ExperienceWe just moved from Kansas to Texas, so the stress level was high. However, she made the whole experience smooth and perfect! A stress has been lifted knowing that my belongings are safe and that there are employees who are willing to help! Thank you for the wonderful service!
Mirka J | First ImpressionsThank you Ms. Christin Gamez you very informative and polite in the performance of your duty.
Victor C | First ImpressionsThe only issue we experienced was that the front gate was inoperable for quite a bit of the time that we used the facility - this left us feeling the storage unit was less secure.
Joel F | Overall ExperienceConvenient payments (auto charge to credit card) and friendly, helpful service. I will recommend this facility to my co-workers. Thank you for keeping my car safe!
Angeline C | Overall ExperienceThe staff is very helpful, respectful, everything is well clean and I always felt safe. I truly would use them again if I needed to. Thank you everyone 😊👍 gracias
MARIA R | Overall ExperienceWe paid for a storage unit to find out it was already occupied. Poor business. Will never return
Jessica W | First ImpressionsThank you
Carlos P | First ImpressionsThe staff was super friendly and helpful, very good customer service they assure to provide all my needs.
LUIS R | First ImpressionsI was very pleasantly surprised at how easy it was to sign up for a storage unit, how smooth the process was and how friendly and helpful the office staff was. I highly recommend U-Haul for moving and storage, and I won't use anyone else again.
Paul C | Overall ExperienceEverything was great
Raleigh L | Overall ExperienceRamon, the attendant, is thorough, competent and very friendly. The storage unit is accessible, roomy, clean and a very good experience ! I will only look to U-Haul and its partners for my travel/move needs going forward.
Paul C | First ImpressionsI want to Thank the shop manager Mireya Dimas; she always helped me keeping track of my unit. Great customer service. I definitely will recommend U-haul to my friends. I am a customer for life. Thank you.!!!
Carlos V | Overall ExperienceStaff was so helpful and kind ! Liked this place!
Seulgee L | First ImpressionsStaff is very friendly, helpful and knowledgeable.
Manuel J | Overall ExperienceThe facility manager, Ms. Mireya Hernandez, is very professional and customer friendly. Thank you.
Daniel J | First ImpressionsPersonnel were very helpful and courteous.
Eduardo O | First ImpressionsAll good
GUILLERMO J | Overall ExperienceHad my storage here for 3 years. Never had any issues. The staff was always friendly and the facility is very well maintained. Thank you for your service!
MARISA O | Overall ExperienceThe one thing I didn’t like was everything smelled like mold and mildew when we got it out and some of the packing blankets were stuck to the furniture.so I think that there was moisture do to temp.
Sara H | Overall ExperienceEverything was great.
Raleigh L | First ImpressionsWas giving discounts that I qualified for saving me money
Parnell C | First ImpressionsMy last day was 11.22.2019. We were out Friday night.
Susan C | Overall Experiencepersonnel were very helpful!
Jack R | Overall ExperienceGreat staff
Angelica R | Overall ExperiencePerfect
MOHAMMED A | Overall ExperienceThe owner took care of us, she was so nice and professional. Will be definitely recommending this location for truck rentals or storage.
CRYSTAL Y | First ImpressionsThe sales person was awesome but I have 43' trailer and it was a little hard getting to my space
Heriberto G | First ImpressionsThe only reason I selected no for secure is because the gate was broken. However the manager had already arranged for it to be fixed but the parts were going to take a couple of days. VERY NICE people
Richard M | Overall ExperienceVery good experience
Roger H | Overall ExperienceManager was excellent, she really went out of her way to help us out.
Roxana S | First ImpressionsVery clean and safe facility.
Joy K | Overall ExperienceVery nice and clean storage facility!
Evangelina B | Overall ExperienceThe keypad to swipe in so that the gate would open is in such a bad place. I drive large trucks and it’s so inconvenient. I don’t think I will use your establishment again. Hill makes it difficult to
Rose E | Overall ExperienceLoved the service I received! Couldn't be more satisfied!
Latoya M | First ImpressionsVery good customer service. Will advise others to use facility
Yvette A | First ImpressionsBest facility I could find in NE El Paso. Great price and covered storage!
Donelda L | First Impressionsvery professional and helpful.....I am so glad that I rented from UHAUL
Shala M | First ImpressionsN/A
christopher n | First ImpressionsThank you both for being so kind and helpful and showing me the units.
Susan C | First ImpressionsThe facility was well-kept and secure. The staff was very courteous. If storage is needed in the future, I would not hesitate to use this facility again. Thanks.
Larry M | Overall ExperienceCustomer service was outstanding!
Audrey S | First ImpressionsGood service
Stuart N | First ImpressionsHaving a covered and lighted facility with electric was a plus.
lisbeth s | Overall ExperienceGreat management and customer service at this location. Highly recommend the indoor storage units, which are climate controlled.
KAROL P | Overall ExperienceMireya and her team were professional, personable and very courteous.
Dwight F | Overall ExperienceGreat service!
Larry M | First ImpressionsOur overall rating is above average. BUT..We have had 3 different units for about 8 years. The fee has increased and the former co gave a discount for using our credit card each month. You didn't!
JAMES H | Overall ExperienceMireya has always take good car off Me and My Bussiness Needs, SHE'S GREAT very well Customer service, she'll walk the extra mile to HELP YOU
Mario H | First Impressionssales person was excellent, you had everything I needed at a good price, quick setup, thanks for great service!
Jack R | First ImpressionsExcellent service, well secured facility.
Christopher M | Overall ExperienceGood uhaul rental
Jose M | First ImpressionsNice Facility, with a great staff!!
Vincent P | First ImpressionsGreat staff !!!!
BILLY W | Overall ExperienceNot enough light to see inside your storage unit in the indoor storage. This is because the company changed all the lighting. The temperature was to hot in the indoor storage.
Charles D | Overall ExperienceMireya was very professional, personable and offered great customer service.
Dwight F | ReservationThis storage facility was very nice. I had access to my storage 24 hours 7 days a week. Even though I randomly went to my storage it was always safe, when I did go. I would definitely use this storage
Lorrie A | Overall ExperienceStaff was very helpful in their recommendations.
Bruce W | Overall ExperienceA+ in all categories. Thank you!
Martin C | Overall Experiencelove the staff and manager
Tae B | Overall ExperienceJust one thing: Please do not park the golf cart in the path to the accessible ramp; a customer with a disability could not enter the store.
Emily V | Overall ExperienceStaff was very friendly and helpful. Also units are very clean, accessible well maintained.
Curtis C | Overall Experience