Customer Reviews for U-Haul Moving & Storage of Sun City

Rating:

5.0

Very good service

Rating:

4.0

I overall enjoyed my time experience with my storage unit. I did find irritation with when my first payment was due I swear my account was setup for automatic payments, but it wasn't and I was charged a late fee. When I went in the fix this the staff was nice and ask if I wanted to use the card already on file. A few clicks and I was out the door with my account on auto-pay like it should have been from the start.

Rating:

3.0

My experience with U-Haul thus far is just one I would not consider doing again. From being redirected to different locations twice to having to pay for storage when I was told I would get a month free is super inconvenient and unprofessional.

Rating:

3.0

No comments not happy reserved weeks ago sent there cause didn't have my rental at one where booked

Rating:

5.0

A fantastic staff, the customer service from the clerk was over the top.

Rating:

5.0

This facility made moving and storage much less stressful than it usually is! Very helpful staff and always having the solution! Even the gate card worked every time!

Rating:

2.0

They charged me for a damaged door and a nasty storage room when the damage was already done when I got there and the storage room wasn’t left nasty charged me 80 dollars for nothing I wouldn’t recommend anyone using that particular uhaul place Uhaul moving and storage of sun city El Paso is terrible

Rating:

5.0

The ladies from the office were very friendly and helpful.

Rating:

1.0

You’ll don’t verify information at all it seems. I’ve been getting texts and emails that belong to someone else. I’ve called several times locally and nationally regarding this issue and yet I still get texts. Fewer emails though.

Rating:

5.0

Very professional and friendly.

Rating:

4.0

All Good

Rating:

2.0

I unfortunately fell behind and had a late balance for my unit. I paid my storage and all fees over the phone with Stephanie the day before a holiday. I stopped by on my way home and was unable to access my unit because there was still a red tag and lock on it as though I hadn't paid. The office not only closed early that day, but was closed for both the next day holiday and the Sunday. I had a an important gift I was storing there among a few other important things. She neglected to remove the red tag before leaving early for the holiday weekend. It was very frustrating, disappointing and I was very angry. I get that my payment was late, but I even confirmed my access was restored by catching up and she said of course.

Rating:

5.0

Employees always conducted themselves professionally and polite. Very friendly and helpful.

Rating:

5.0

Personnel at this location were always very polite and professional who always provided excellent service.

Rating:

5.0

Really appreciate my experience with uhaul. Will definitely recommend to anyone in the future.

Rating:

5.0

Very friendly!! Clean place, great facility,

Rating:

5.0

N/a

Rating:

5.0

Recommend a better gate system. A few times I went the gate was not functioning correctly and I had to notify the office staff.

Rating:

5.0

Thank you very much!

Rating:

5.0

Very professional and helpful

Rating:

5.0

The customer service was wonderful and friendly staff..

Rating:

5.0

Very friendly and kind.

Rating:

5.0

Service is outstanding!

Rating:

5.0

Representative was nice, friendly and professional. Definitely would reccommend.

Rating:

3.0

Trucks alignment was off. Also I had to go to two locations for my equipment.

Rating:

5.0

Thank you to the friendly kind staff. It was my pleasure to rent a storage facility from u haul and a moving vehicle. Once again staff members and manager were awesome. Thanks u haul.

Rating:

5.0

Excellent staff. Very helpful! Clean facility.

Rating:

5.0

Nothing to improve. You guy's are very professional and awesome customer service! Hands down!

Rating:

4.0

Very good, no complaints. I would definitely rent again.

Rating:

3.0

Better attitude

Rating:

3.0

Staff seems put out right when you walk in. A friendlier staff would make already stressful moves alot easier. Products are great quality and are priced fair.

Rating:

5.0

Thank you much. AAAA++++ Service.

Rating:

5.0

Vary helpful staff great experience 👍

Rating:

5.0

The gentleman who helped me and my husband was very courtesy and polite. He was super helpful in everything and anything I asked him. His customer service was great!

Rating:

1.0

Only 2 trucks at this storage location. Not the original location I requested for pick up and drop off.

Rating:

5.0

Thank you

Rating:

5.0

It was very good experience. Fiendly staff that make me feel confortable.

Rating:

5.0

Had a storage unit for 6 years and any issues were resolved within hours at the most but only had 1 issue and that was the light about my unit not work.

Rating:

5.0

I had a few issues with the tires on the front driver side.. the was an air leak in the tire. I had to make several stops to put air in the tire, the tire was pulling to the left and slow me down doing the drive.

Rating:

2.0

Staff has terrible customer service

Rating:

5.0

Mr. Barela was very professional and knowledgeable during my turn in on Sunday, 26 July 2020.

Rating:

5.0

We just moved from Kansas to Texas, so the stress level was high. However, she made the whole experience smooth and perfect! A stress has been lifted knowing that my belongings are safe and that there are employees who are willing to help! Thank you for the wonderful service!

Rating:

5.0

Thank you Ms. Christin Gamez you very informative and polite in the performance of your duty.

Rating:

5.0

Nothing, yall were fantastic and understanding the whole way through.

Rating:

3.0

The ladies that were there that day didn't have a mask on and that made me feel uncomfortable and I think one of the was the office manager

Rating:

4.0

The only issue we experienced was that the front gate was inoperable for quite a bit of the time that we used the facility - this left us feeling the storage unit was less secure.

Rating:

5.0

Convenient payments (auto charge to credit card) and friendly, helpful service. I will recommend this facility to my co-workers. Thank you for keeping my car safe!

Rating:

5.0

The staff is very helpful, respectful, everything is well clean and I always felt safe. I truly would use them again if I needed to. Thank you everyone 😊👍 gracias

Rating:

1.0

We paid for a storage unit to find out it was already occupied. Poor business. Will never return

Rating:

5.0

Thank you

Rating:

5.0

The staff was super friendly and helpful, very good customer service they assure to provide all my needs.

Rating:

5.0

I was very pleasantly surprised at how easy it was to sign up for a storage unit, how smooth the process was and how friendly and helpful the office staff was. I highly recommend U-Haul for moving and storage, and I won't use anyone else again.

Rating:

5.0

Everything was great

Rating:

5.0

Ramon, the attendant, is thorough, competent and very friendly. The storage unit is accessible, roomy, clean and a very good experience ! I will only look to U-Haul and its partners for my travel/move needs going forward.

Rating:

5.0

I want to Thank the shop manager Mireya Dimas; she always helped me keeping track of my unit. Great customer service. I definitely will recommend U-haul to my friends. I am a customer for life. Thank you.!!!

Rating:

1.0

The female helping was not useful at all.This store did not have the size truck needed instead of giving me the discounted price. She wanted me to a further location. I will not go there again

Rating:

5.0

Staff was so helpful and kind ! Liked this place!

Rating:

5.0

Staff is very friendly, helpful and knowledgeable.

Rating:

5.0

Staff is Outstanding. Very nice and very easy to work with on pick ups and dropping off of trucks.

Rating:

5.0

The facility manager, Ms. Mireya Hernandez, is very professional and customer friendly. Thank you.

Rating:

5.0

Personnel were very helpful and courteous.

Rating:

5.0

All good

Rating:

5.0

Had my storage here for 3 years. Never had any issues. The staff was always friendly and the facility is very well maintained. Thank you for your service!

Rating:

3.0

The one thing I didn’t like was everything smelled like mold and mildew when we got it out and some of the packing blankets were stuck to the furniture.so I think that there was moisture do to temp.

Rating:

5.0

Manager and staff were very friendly, knowledgeable, and helpful

Rating:

5.0

Everything was great.

Rating:

5.0

Everything was great.

Rating:

5.0

Was giving discounts that I qualified for saving me money

Rating:

5.0

My last day was 11.22.2019. We were out Friday night.

Rating:

5.0

personnel were very helpful!

Rating:

5.0

Great staff

Rating:

4.0

I think the truck needs some maintenance it was shacking too much and the battery was more than half way up.

Rating:

5.0

Perfect

Rating:

5.0

The owner took care of us, she was so nice and professional. Will be definitely recommending this location for truck rentals or storage.

Rating:

5.0

The sales person was awesome but I have 43' trailer and it was a little hard getting to my space

Rating:

5.0

The only reason I selected no for secure is because the gate was broken. However the manager had already arranged for it to be fixed but the parts were going to take a couple of days. VERY NICE people

Rating:

5.0

Very good experience

Rating:

5.0

Manager was excellent, she really went out of her way to help us out.

Rating:

5.0

Very clean and safe facility.

Rating:

5.0

Very nice and clean storage facility!

Rating:

4.0

The keypad to swipe in so that the gate would open is in such a bad place. I drive large trucks and it’s so inconvenient. I don’t think I will use your establishment again. Hill makes it difficult to

Rating:

5.0

Loved the service I received! Couldn't be more satisfied!

Rating:

5.0

Very good customer service. Will advise others to use facility

Rating:

4.0

Best facility I could find in NE El Paso. Great price and covered storage!

Rating:

5.0

very professional and helpful.....I am so glad that I rented from UHAUL

Rating:

5.0

very friendly staff

Rating:

5.0

N/A

Rating:

5.0

Thank you both for being so kind and helpful and showing me the units.

Rating:

5.0

Best place in el paso

Rating:

5.0

The facility was well-kept and secure. The staff was very courteous. If storage is needed in the future, I would not hesitate to use this facility again. Thanks.

Rating:

1.0

Their paperwork was wrong

Rating:

5.0

Customer service was outstanding!

Rating:

5.0

Good service

Rating:

5.0

Having a covered and lighted facility with electric was a plus.

Rating:

5.0

Great management and customer service at this location. Highly recommend the indoor storage units, which are climate controlled.

Rating:

5.0

Mireya and her team were professional, personable and very courteous.

Rating:

5.0

Great service!

Rating:

4.0

Our overall rating is above average. BUT..We have had 3 different units for about 8 years. The fee has increased and the former co gave a discount for using our credit card each month. You didn't!

Rating:

5.0

Staff was amazing both checking out and checking in.

Rating:

5.0

Mireya has always take good car off Me and My Bussiness Needs, SHE'S GREAT very well Customer service, she'll walk the extra mile to HELP YOU

Rating:

5.0

sales person was excellent, you had everything I needed at a good price, quick setup, thanks for great service!

Rating:

5.0

Excellent service, well secured facility.

Rating:

5.0

Good uhaul rental

Rating:

5.0

Great service. Everything was good to go.

Rating:

5.0

Nice Facility, with a great staff!!

Rating:

5.0

Great staff !!!!

Rating:

5.0

Employees at this location went the extra mile helping me use a VIP certificate that Kimberly Chisman emailed me due to a negative experience at a uhaul location in Huntsville, Alabama. Kimberly Chisman left a number out of the VIP certificate on her email to me, long story short, the employees here got to the bottom of things and figured out Kimberly's oversight. Great job and keep up the excellent customer service.

Rating:

4.0

Not enough light to see inside your storage unit in the indoor storage. This is because the company changed all the lighting. The temperature was to hot in the indoor storage.

Rating:

5.0

Mireya was very professional, personable and offered great customer service.

Rating:

1.0

I came on orders to FT Bliss around are/ about 8 years and 9 months. Their for I have moved throughout the community eight are more time using U-Haul equipment. However this last location I had to move before the first of the month so I wouldn't get other changes with my storage/ apartment unit which was yesterday 1 Oct 2018. I made arrangements to pick up a van the day before. Once I arrived to the location I ask could I change the time to pick up at 1645 to give myself a later drop off for the next day before leaving. I ask was it anything else I would need in order to pick up the van because I had to be complete before the first. I was told just two forms of ID and payment which I had provide. Why I was at the store on 10458 Dryer st. El Paso to 79924. Now keep in mind it is another U-Haul location directly across form each other but I was not aware they carried vans are pick up trucks I only was tracking they only had bigger trucks until yesterday. The first time I arrive to pick up the van (am not sure which person was helping me but i now she have been at that location the longest and she is the oldest worker that's usually always their the most.)I gave her my Driving license as well as my Military ID and verified payment information. I was told I could not get the van because I did not have another person name and number to provide which I explain when I first made the rental that I did not have a phone which was early that same day when I came in person to change the pick time in this way if it was anything else they need I could have brought back at 1645. On the 30 September 2018 I was unable to get a van that I made arrangements to get. I also went on line open an account with U-Haul so I could rent without the office hassles, this is the funniest part if you have a phone the only requirements is just another contact number and not another person number then you could pick up keys from their outside key box. Since I have been in this community this location have always given me/ my family the hassle and I have had to walk away without renting anything from this location and go across the street are up the street to rent a U-Haul. If you are the owners of this business and you replace new equipment and your items are still not being rented then it just maybe time to retrain or replace your all. Out of all the location in this community I have walk away only from this location and have not rented because of something that had nothing to do with my payment or my ID. Plan of action ) IF IT IS NO RETAIN ARE NO REPLACEMENT. YOU CAN IMPROVE FOR THE NEXT CUSTOMER IS TO GIVE YOUR VAN TO THE LOCATION ACROSS THE STREET, ARE MAKE THE REQUIREMENT THE SAME ONLINE THIS WAY WHEN CUSTOMERS COME, THE ONLY THING THE MANAGER IS DOING IS VERIFYING WHAT THE CUSTOMER HAVE ALREADY PLACE INTO THE COMPUTER. ARE MAKE THE MANAGEMENT FILL OUT WHY. EACH CUSTOMER DID NOT RECEIVE THEIR RENTAL WHEN THEY HAVE ALREADY MADE ARRANGEMENTS BY DRIVING OVER TO P

Rating:

5.0

This storage facility was very nice. I had access to my storage 24 hours 7 days a week. Even though I randomly went to my storage it was always safe, when I did go. I would definitely use this storage

Rating:

5.0

Staff was very helpful in their recommendations.

Rating:

2.0

Literally walk out with your customers to make sure gas tank is filled appropriately so that you don't have to pay for another's mistake which it cost me.

Rating:

5.0

Staff went above and beyond to meet our specific needs. Rare find of personal, accommodating customer service!

Rating:

5.0

A+ in all categories. Thank you!

Rating:

5.0

The entire experience was excellent! Fast, efficient, friendly, competent, professional staff at a very reasonable price, We will be back when the need arises.

Rating:

3.0

While they were very friendly, I believe I was ripped off. First, it said I drove 17 miles, which is not accurate. Even if it was, it took me FIVE gallons to fill up the tank and I did not idle at all, so are you telling me your 9' van gets a little over 3 miles to the gallon??? While the van may have registered as full when I got it, it obviously was not. I spent $15 on gas and it should have been no more than $5.

Rating:

5.0

love the staff and manager

Rating:

5.0

Very good job!! Thank you so much!!

Rating:

1.0

Don't charge people twice because you failed to read the mileage correctly and over charge them by $100

Rating:

5.0

Just one thing: Please do not park the golf cart in the path to the accessible ramp; a customer with a disability could not enter the store.

Rating:

5.0

Son muy amables y muy comprensibles hasta un ride me dieron para mí casa pues no tenía quien me recogiera gracias a ala joven por ellos pues estaba haciendo mucho calor...lol

Rating:

4.0

I loved the location but the prices was extremely high

Rating:

5.0

Staff was very friendly and helpful. Also units are very clean, accessible well maintained.

Rating:

5.0

Manager and staff were very helpful and friendly.

Rating:

3.0

The storage unit was not unlocked as I was told it would be which caused me an inconvience for multiple trips and no ride back home.

Rating:

5.0

N/A

Rating:

5.0

N/A, Everything and everyone was great!!!

Rating:

3.0

Really small parking lot on an incline; not much room to move a truck around in.

Rating:

3.0

Prices are way to high!

Rating:

1.0

Pay your middle guy more money so they whont charge for cleaning fee when the truck was turn over the same way it was pick up i will not use theses !!! Any more.

Rating:

5.0

Friendly and professional, that goes a long ways in my book. Thank you for everything.

Rating:

5.0

Oscar was great with customer service. Uhaul was overpriced.

Rating:

5.0

Everything went fine.