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Marleen A | First ImpressionsSelf Storage Units in El Paso, TX, 79924
U-Haul Moving & Storage of Sun City
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City Storage
9950 Railroad Dr., El Paso, TX 79924 View Available Units1.4 miles from this location -
U-Haul Moving & Storage of Northeast
8833 Dyer St, El Paso, TX 79904 View Available Units4.3 miles from this location -
U-Haul Moving & Storage at El Paso Airport
8450 Montana Ave, El Paso, TX 79925 View Available Units8.8 miles from this location -
Geronimo Self Storage
1515 Mescalero Dr, El Paso, TX 79925 View Available Units9.1 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
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The service is much better than when I started this account. Prior management was very rude and charged late fees even when it wasn't late so they could line their pockets I guess. They soaked me for 30 dollars anyway. At least the new staff aren't theives.
Elizabeth A | First ImpressionsEverything was great, except for the turnover of employees especially the managers at that location. When I started my storage contract almost 6 years ago, the manager was very nice sweet and understanding. Then you had switched managers without any notice or notification and I was charged a late see. At first she was extremely rude but after she was okay. I believe her name was Diana. Then you guys again switched managers without notice and the manager was then a male and he was pleasant to work with. I am not sure if there is a different manager now but during those 6 years that was my experience at that location.
Arlene O | Overall ExperienceGate was jammed halfway down when I first tried to enter facility. Was able to enter later in day.
Carlo R | Online Move InClean is a relative term. Our locker was ( they all are) dusty. This is the desert SW and we have a lot of blowing dust which penetrates into the lockers which are not dust proof. That is just the way it is here and is not a complaint. Otherwise all was excellent!
DAVID F | Overall ExperienceSarah is wonderful! Very friendly with a great personality!
Art S | First ImpressionsGreat facilities and staff especially Alessia. Thank you.
Rafael M | Overall ExperiencePrices are way too high
ANTHONY B | Overall ExperienceWe have had a storage unit with you since 2013. Have seen many come & go. The staff that is running the facility now is marvelous!! They are friendly, prompt, kind & caring. I just lost my mother & am trying to consolidate units. They have most helpful!!! the facility is always clean & very well maintained. Very professional! I will continue to recommend this particular facility !
Tamyra D | First ImpressionsEveryone I’ve came in contact with during my experience provided amazing help and customer satisfaction.
MALIK T | First ImpressionsWorst location I’ve ever been to current staff should be fired or retrained on how to properly do their job.
Cristian M | First ImpressionsStaff very professional and willing to help with anything. Answered all my questions and concerns.
Rafael M | First ImpressionsStaff were very helpful and professional at all times. Best storage facility ever! Will use again if ever needed!
Ashley J | Overall ExperienceI am not pleased with the schedule of power to my trailer to use my battery charger/maintainer. Most in new chargers require a constant uninterrupted power to work. It is extremely inconvenient to go daily and restart my battery charger. With high cost that I paid and the minute amount of electricity needed it should be the least that facilities could do. My trailer batteries are now trash since the power was cycled on and off to the charger.
KEN G | Overall ExperienceThe facility was great. The problem I have with it is the pigeon problem you have. Every time I picked up my camper I would have to wash the whole camper. The roof was disgusting, my gutters were completely filled with pigeon poop, there was poop on all sides of my rv. I would spend about 3 hours cleaning it up every time I picked up my camper.
PHILIP M | Overall ExperienceOn the day I rented my storage there was no canopy in front of the office. On the day I moved in all of a sudden there was a random black pole right in the driveway at the gate. There was no clearance signs on the black pole causing me to not see it and hit the Uhaul truck I rented . I had insurance on the truck but it did not cover overhead damage. The day I went to turn in the Uhaul truck at another location The manager was rude and I had made an agreement to pay the deductible on a certain date. However the manager tried to pull money from account to bill me for the overhead damage. I do not feel I was responsible because that pole was clearly in the way of the exit Gate. The manager did not contact me. The manager did not apologize for this happening to me. The manager should have helped me dispute this charge because it would have been the correct thing to do. I had to cancel my debit and credit cards because I feel I was not responsible due to poorly lit entrance and no signs displaying clearance height. I decided that this business was only caring about making money and did not put any effort to correct the situation. I decided that I did not want to rent any from this company. It was a horrible experience for me and it’s very sad that now there are orange cones front. I will never rent from Uhaul again due to the traumatizing experience I had to go through
Lindsay R | Overall Experience