Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I took possession of a clean truck my understanding is that I'm renting the U-Haul and nothing else but there is a doli placed inside the truck taking up space and and a large bag holding furniture sheets inside the truck.... But I did get charged for using them even though I did not request them and they took up space from my rental ? How do you rent a truck with items taking up space and get charged for them when you use them ? This is unprofessional and lazy to the point of not removing items not requested but still left to take up place. And no the contract does not state so, and signs do not affirm a contract the location has instead robbed the renter of space advertised and contracted.
Rodolfo A. B.
Rating:
5.0
Customer did not leave a comment.
ROBERT M.
Rating:
5.0
Customer did not leave a comment.
Valerie Elaine P.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Alfonso Jr. M.
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First Impressions
Rating:
4.0
Customer did not leave a comment.
Grace Marie V.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert R.
|
Overall Experience
Rating:
4.0
Everything was fine and workers were professional and helpful
LAWRENCE A.
Rating:
5.0
Estoy muy agradecida la Señora Mireya es una muy fina persona cordial amable y cooperadora estoy muy agradecida
Rosa Maria G.
|
Overall Experience
Rating:
5.0
Great staff and service! Very helpful.
PRESTON H.
Rating:
5.0
Absolutely love that I chose climate control. Perfect for when you’re storing heavy furniture in the middle of the summer. Facility is very nice and clean. Ms. Mireya was very helpful it has been a pleasure doing business with her. Thank you
Rebecca J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAILENE L.
Rating:
3.0
The facility itself is nice enough to store your belongings, however I was told that I would get my first month of storage free when I booked a uhaul. I paid $500 for a uhaul and specifically chose a uhaul location, which is much farther from where I am living, because I was told I would get a free month. Then when I get there, I am told that I don’t get a free month of storage. I am frustrated that I spent all this money on a uhaul, chose a further location to get this deal, and ended up not getting the deal. I will be searching for a different storage place much closer to my home to move my stuff into.
Alexandria Rose B.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
IMELDA M.
Rating:
5.0
Customer did not leave a comment.
Jeffrey S.
Rating:
5.0
I use this location every time. Great customer service.
LYNDSEY K.
Rating:
5.0
Customer did not leave a comment.
Nahum Xavier M.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
SHADRACK A.
Rating:
4.0
the manager does not not have the best customer service skills. she talks to people like they are idiots and the employees seem use to it.
ASHLEY S.
Rating:
5.0
Friendly staff Mrs.Mireya was able to answer all the questions that I had, with such a great attitude. If I need to rent a truck I would definitely come back to same location
Esmeralda S.
Rating:
5.0
Customer did not leave a comment.
keylena N.
Rating:
5.0
The rate for a local rental was extremely and I was disappointed to learn this upon coming to pick it up. It is advertised at a such a low price but when everything is added up, it is a bit much.
ANDRE C.
Rating:
5.0
great customer service
THELMA H.
Rating:
5.0
Customer did not leave a comment.
Fidel A.
Rating:
3.0
Customer did not leave a comment.
Melashea P.
Rating:
5.0
Great customer service at this location and the owner was very friendly and helpful.
Carlos M.
Rating:
5.0
Customer did not leave a comment.
Valentin H.
Rating:
5.0
5 Stars
JADYN T.
Rating:
1.0
Just check my account notes so you can see how bogus the drop off process was. It's not the individual store but the larger Uhaul company and customer service/support
DENISE D.
Rating:
5.0
Christin I believe her name was she was nice wonderful and a great assistant.
Lucila S.
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First Impressions
Rating:
2.0
The representative Christi or Christin had a very Rude tone but try make it.sound polite but ists just a
Whatever attitude
And if your Rates our per day There 24 hours in a day not 10 or 12 or 4 or 6
You?should not overlap appoiyments when equipments out
MARTHA B.
Rating:
5.0
Customer did not leave a comment.
Jesus A.
|
Overall Experience
Rating:
4.0
I was charged a dolly fee when I didn't even use it. The charge was only $7.00 but it was the principle of it. Don't charge me if I didn't use it. I paid your insurance fee, mileage fee, truck charge without blinking an eye. You can keep the 7 bucks but you just lost a customer. And I will let people know.
MATTHEW M.
Rating:
5.0
Customer did not leave a comment.
RITA T.
Rating:
5.0
Customer did not leave a comment.
FOREQE S.
Rating:
5.0
Customer did not leave a comment.
ANDREW K.
Rating:
5.0
Customer did not leave a comment.
Dominick Ramon E.
|
First Impressions
Rating:
5.0
I have used this before and I will continue to use Uhaul and that location as long as I stay in El Paso.
Daniel D.
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First Impressions
Rating:
4.0
The lady that helped was very helpful and friendly
Sorry I can't remember her name
ARTURO M.
Rating:
5.0
Great customer service. She was very professional and nice.
Myron T.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRANDON M.
Rating:
5.0
Very nice staff and very friendly.
William B.
|
First Impressions
Rating:
5.0
The only thing that was concerning is the fact that I came a late And they had already charged my card and I was not being able to re-be refunded and now I’m paying $85 for something that you’re going to rent out right away and I feel like I should’ve been refunded my money back because it was only a day or after because it was a holiday weekend I was not able to get over to the storage unit because I had just got back in town.,There should be some type of Compensation for just being a day or 2 late of being charged and I feel like I should at least receive something back since you’re going to be renting out the unit that is my only complaint about this whole situation.. And I was told that the company will not refund my money back because it had been two days I believe after and my credit card has been charged but I know that there can be some kind of compensation given back to me and I just feel like this is a sad situation because people have busy lives and I did not realize that my card had been charged so this is very disappointing to me.! And that is why I would not recommend to anyone to get a storage unit from you unless I am compensated for being two days late I feel like this is unfair situation so thank you so much you have a very nice facility but I cannot recommend it if somebody has some type of an emergency or situation going on and can’t be there after the card has been charged after a day or two I think this is unacceptable !! Have a GREAT day!
Marion Almeida G.
|
Overall Experience
Rating:
5.0
Great staff at my location
Andrew A.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
JEFFREY M.
Rating:
5.0
Clean and easily accessible storage units , inside temperature controlled and outside units. Staff is very helpful and friendly. Very good experience renting there.
James Lee Jr. J.
|
Overall Experience
Rating:
5.0
Perfect place for storing RVs and the ladies were awesome when I forgot the asscess card!
Chasity W.
|
Overall Experience
Rating:
5.0
Best storage area I've ever used!
KENNEDY CORDERO C.
|
Overall Experience
Rating:
5.0
N/A
Darius Jalen K.
|
Overall Experience
Rating:
5.0
The lady who showed me the unit and did my paperwork was excellent! Very kind and friendly.
Betty Ann N.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fernando P.
Rating:
5.0
Customer did not leave a comment.
WILLIAM B.
Rating:
4.0
We are happy with your service and convenience. PLUS IT close to our house
Mauro E. L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Napoleon C.
|
Overall Experience
Rating:
4.0
Will recomend.
Maria R.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
NICHOLAS F.
Rating:
1.0
I went “13 miles and i put gas back in it until it made me stop
GELYZE M.
Rating:
5.0
Customer did not leave a comment.
JULIA P.
Rating:
5.0
Mireya fue muy amable y contesto todas mis dudas.
RUTH L.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ANTHONY B.
|
First Impressions
Rating:
5.0
Well maintained facility with friendly staff that help you quickly and accurately.
Blake R.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENISE L.
Rating:
5.0
Customer did not leave a comment.
Jennifer V.
|
Overall Experience
Rating:
5.0
Very good service
Nestor C.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Lino S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK F.
Rating:
5.0
Customer did not leave a comment.
Brett K.
|
Overall Experience
Rating:
4.0
I overall enjoyed my time experience with my storage unit. I did find irritation with when my first payment was due I swear my account was setup for automatic payments, but it wasn't and I was charged a late fee. When I went in the fix this the staff was nice and ask if I wanted to use the card already on file. A few clicks and I was out the door with my account on auto-pay like it should have been from the start.
JULIUS S.
|
Overall Experience
Rating:
3.0
My experience with U-Haul thus far is just one I would not consider doing again. From being redirected to different locations twice to having to pay for storage when I was told I would get a month free is super inconvenient and unprofessional.
Kimberly A.
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First Impressions
Rating:
3.0
No comments not happy reserved weeks ago sent there cause didn't have my rental at one where booked
JOHN M.
Rating:
5.0
A fantastic staff, the customer service from the clerk was over the top.
Douglas Richard H.
|
First Impressions
Rating:
5.0
This facility made moving and storage much less stressful than it usually is! Very helpful staff and always having the solution! Even the gate card worked every time!
Elizabeth Arlene M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan Gabriel S.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donelda Leslie M.
|
Overall Experience
Rating:
2.0
They charged me for a damaged door and a nasty storage room when the damage was already done when I got there and the storage room wasn’t left nasty charged me 80 dollars for nothing I wouldn’t recommend anyone using that particular uhaul place Uhaul moving and storage of sun city El Paso is terrible
Dorian M.
|
Overall Experience
Rating:
5.0
The ladies from the office were very friendly and helpful.
Gabriela G.
|
First Impressions
Rating:
1.0
You’ll don’t verify information at all it seems. I’ve been getting texts and emails that belong to someone else. I’ve called several times locally and nationally regarding this issue and yet I still get texts. Fewer emails though.
Rosa G.
|
Overall Experience
Rating:
5.0
Very professional and friendly.
Celestino Perez S.
|
First Impressions
Rating:
4.0
All Good
ARTURO R.
Rating:
2.0
I unfortunately fell behind and had a late balance for my unit. I paid my storage and all fees over the phone with Stephanie the day before a holiday. I stopped by on my way home and was unable to access my unit because there was still a red tag and lock on it as though I hadn't paid. The office not only closed early that day, but was closed for both the next day holiday and the Sunday. I had a an important gift I was storing there among a few other important things. She neglected to remove the red tag before leaving early for the holiday weekend. It was very frustrating, disappointing and I was very angry. I get that my payment was late, but I even confirmed my access was restored by catching up and she said of course.
Teresa B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARRIN G.
Rating:
5.0
Employees always conducted themselves professionally and polite. Very friendly and helpful.
Raul Alfonso D.
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Overall Experience
Rating:
5.0
Personnel at this location were always very polite and professional who always provided excellent service.
RAUL D.
Rating:
5.0
Really appreciate my experience with uhaul. Will definitely recommend to anyone in the future.
Christian G.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Katie Marie H.
Rating:
5.0
Very friendly!! Clean place, great facility,
LEE W.
Rating:
5.0
N/a
CRISTAL P.
Rating:
5.0
Recommend a better gate system. A few times I went the gate was not functioning correctly and I had to notify the office staff.
Kayla M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darius D.
|
Overall Experience
Rating:
5.0
Thank you very much!
MICHAEL M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge M.
|
Overall Experience
Rating:
5.0
Very professional and helpful
KRISTOPHER K.
Rating:
5.0
Customer did not leave a comment.
Leigh Gil S.
|
Overall Experience
Rating:
5.0
The customer service was wonderful and friendly staff..
Chadwick Keith T.
|
First Impressions
Rating:
5.0
Very friendly and kind.
Daniel M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deanna E.
Rating:
5.0
Service is outstanding!
CURTIS M.
Rating:
3.0
Customer did not leave a comment.
Leigh Gil S.
|
First Impressions
Rating:
5.0
Representative was nice, friendly and professional. Definitely would reccommend.
Gloria P.
Rating:
5.0
Customer did not leave a comment.
FERNANDO M.
Rating:
3.0
Trucks alignment was off. Also I had to go to two locations for my equipment.
Eddie V.
Rating:
5.0
Customer did not leave a comment.
Doug W.
|
First Impressions
Rating:
5.0
Thank you to the friendly kind staff. It was my pleasure to rent a storage facility from u haul and a moving vehicle. Once again staff members and manager were awesome. Thanks u haul.
Edward T.
|
First Impressions
Rating:
5.0
Excellent staff. Very helpful! Clean facility.
Michael F.
|
First Impressions
Rating:
5.0
Nothing to improve. You guy's are very professional and awesome customer service!
Hands down!
MATTHEW V.
Rating:
3.0
Better attitude
PABLO P.
Rating:
3.0
Staff seems put out right when you walk in. A friendlier staff would make already stressful moves alot easier. Products are great quality and are priced fair.
WILLIAM W.
Rating:
5.0
Thank you much.
AAAA++++ Service.
Ana P.
|
Overall Experience
Rating:
5.0
The gentleman who helped me and my husband was very courtesy and polite. He was super helpful in everything and anything I asked him. His customer service was great!
Victoria B.
|
First Impressions
Rating:
1.0
Only 2 trucks at this storage location. Not the original location I requested for pick up and drop off.
KATHRYN MARIE D.
Rating:
4.0
Customer did not leave a comment.
Moises S.
Rating:
5.0
It was very good experience. Fiendly staff that make me feel confortable.
Daniel M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David W.
Rating:
5.0
Customer did not leave a comment.
THOMAS B.
Rating:
5.0
I had a few issues with the tires on the front driver side.. the was an air leak in the tire. I had to make several stops to put air in the tire, the tire was pulling to the left and slow me down doing the drive.
JENNIFER DIANNE W.
Rating:
2.0
Staff has terrible customer service
RAVEN A.
Rating:
5.0
Mr. Barela was very professional and knowledgeable during my turn in on Sunday, 26 July 2020.
Raymond R.
Rating:
5.0
Thank you Ms. Christin Gamez you very informative and polite in the performance of your duty.
Victor C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ana P.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
HAROLD W.
Rating:
5.0
Customer did not leave a comment.
Juan O.
|
First Impressions
Rating:
5.0
Nothing, yall were fantastic and understanding the whole way through.
NATHANIEL C.
Rating:
3.0
The ladies that were there that day didn't have a mask on and that made me feel uncomfortable and I think one of the was the office manager
BEATRIZ N.
Rating:
5.0
Customer did not leave a comment.
ELIZABETH M.
Rating:
5.0
The staff was super friendly and helpful, very good customer service they assure to provide all my needs.
LUIS RAMON L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Handsome Achale B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose M.
Rating:
5.0
Customer did not leave a comment.
Eugene S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
patti G.
Rating:
1.0
The female helping was not useful at all.This store did not have the size truck needed instead of giving me the discounted price. She wanted me to a further location. I will not go there again
ELVA Alicia R.
Rating:
5.0
Staff was so helpful and kind ! Liked this place!
Seulgee L.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jennifer W.
Rating:
5.0
Staff is Outstanding. Very nice and very easy to work with on pick ups and dropping off of trucks.
John Thomas J.
Rating:
5.0
The facility manager, Ms. Mireya Hernandez, is very professional and customer friendly. Thank you.
Daniel J S.
|
First Impressions
Rating:
5.0
Personnel were very helpful and courteous.
Eduardo O.
|
First Impressions
Rating:
5.0
Manager and staff were very friendly, knowledgeable, and helpful
James R.
Rating:
5.0
Everything was great.
Raleigh M.
Rating:
5.0
Customer did not leave a comment.
Elizabeth P.
Rating:
5.0
Customer did not leave a comment.
Paul S.
Rating:
4.0
I think the truck needs some maintenance it was shacking too much and the battery was more than half way up.
Melissa C.
Rating:
3.0
Customer did not leave a comment.
JIMMY Dale B.
Rating:
5.0
Customer did not leave a comment.
Charles H.
Rating:
5.0
Customer did not leave a comment.
David F.
Rating:
5.0
Customer did not leave a comment.
Cynthia C.
Rating:
5.0
Customer did not leave a comment.
Vielmas T.
Rating:
5.0
Customer did not leave a comment.
Debra H.
Rating:
5.0
The owner took care of us, she was so nice and professional. Will be definitely recommending this location for truck rentals or storage.
CRYSTAL YVONNE M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cesar A.
Rating:
5.0
The sales person was awesome but I have 43' trailer and it was a little hard getting to my space
Luis T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David J.
Rating:
5.0
Customer did not leave a comment.
Jae R.
Rating:
5.0
Very good customer service. Will advise others to use facility
Yvette Alyssa C.
|
First Impressions
Rating:
4.0
Best facility I could find in NE El Paso. Great price and covered storage!
Donelda Leslie M.
|
First Impressions
Rating:
5.0
very professional and helpful.....I am so glad that I rented from UHAUL
Shala Marie V.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Edward Manuel F.
Rating:
5.0
very friendly staff
Henri N.
Rating:
5.0
Best place in el paso
Mark L.
Rating:
1.0
Their paperwork was wrong
martha B.
Rating:
5.0
Customer service was outstanding!
Audrey S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fernando M.
Rating:
5.0
Customer did not leave a comment.
Fernando M.
Rating:
5.0
Staff was amazing both checking out and checking in.
Daniel B.
Rating:
5.0
Customer did not leave a comment.
William G.
Rating:
3.0
Customer did not leave a comment.
Vernard M.
Rating:
5.0
Great service. Everything was good to go.
Justin S.
Rating:
5.0
Nice Facility, with a great staff!!
Vincent Paul M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Patrick M.
Rating:
5.0
Employees at this location went the extra mile helping me use a VIP certificate that Kimberly Chisman emailed me due to a negative experience at a uhaul location in Huntsville, Alabama. Kimberly Chisman left a number out of the VIP certificate on her email to me, long story short, the employees here got to the bottom of things and figured out Kimberly's oversight. Great job and keep up the excellent customer service.
Victor S.
Rating:
5.0
Customer did not leave a comment.
Denise M.
Rating:
1.0
I came on orders to FT Bliss around are/ about 8 years and 9 months.
Their for I have moved throughout the community eight are more time using U-Haul equipment. However this last location I had to move before the first of the month so I wouldn't get other changes with my storage/ apartment unit which was yesterday 1 Oct 2018. I made arrangements to pick up a van the day before. Once I arrived to the location I ask could I change the time to pick up at 1645 to give myself a later drop off for the next day before leaving. I ask was it anything else I would need in order to pick up the van because I had to be complete before the first. I was told just two forms of ID and payment which I had provide. Why I was at the store on 10458 Dryer st. El Paso to 79924. Now keep in mind it is another U-Haul location directly across form each other but I was not aware they carried vans are pick up trucks I only was tracking they only had bigger trucks until yesterday. The first time I arrive to pick up the van (am not sure which person was helping me but i now she have been at that location the longest and she is the oldest worker that's usually always their the most.)I gave her my Driving license as well as my Military ID and verified payment information. I was told I could not get the van because I did not have another person name and
number to provide which I explain when I first made the rental that I did not have a phone which was early that same day when I came in person to change the pick time in this way if it was anything else they need I could have brought back at 1645. On the 30 September 2018 I was unable to get a van that I made arrangements to get. I also went on line open an account with U-Haul so I could rent without the office hassles, this is the funniest part if you have a phone the only requirements is just another contact number and not another person number then you could pick up keys from their outside key box. Since I have been in this community this location have always given me/ my family the hassle and I have had to walk away without renting anything from this location and go across the street are up the street to rent a U-Haul. If you are the owners of this business and you replace new equipment and your items are still not being rented then it just maybe time to retrain or replace your all. Out of all the location in this community I have walk away only from this location and have not rented because of something that had nothing to do with my payment or my ID. Plan of action ) IF IT IS NO RETAIN ARE NO REPLACEMENT. YOU CAN IMPROVE FOR THE NEXT CUSTOMER IS TO GIVE YOUR VAN TO THE LOCATION ACROSS THE STREET, ARE MAKE THE REQUIREMENT THE SAME ONLINE THIS WAY WHEN CUSTOMERS COME, THE ONLY THING THE MANAGER IS DOING IS VERIFYING WHAT THE CUSTOMER HAVE ALREADY PLACE INTO THE COMPUTER. ARE MAKE THE MANAGEMENT FILL OUT WHY. EACH CUSTOMER DID NOT RECEIVE THEIR RENTAL WHEN THEY HAVE ALREADY MADE ARRANGEMENTS BY DRIVING OVER TO P
Joewanna B.
Rating:
2.0
Literally walk out with your customers to make sure gas tank is filled appropriately so that you don't have to pay for another's mistake which it cost me.
Loren R.
Rating:
5.0
Staff went above and beyond to meet our specific needs. Rare find of personal, accommodating customer service!
Amanda P.
Rating:
5.0
Customer did not leave a comment.
DANIEL F.
Rating:
5.0
Customer did not leave a comment.
Michael A.
Rating:
5.0
The entire experience was excellent! Fast, efficient, friendly, competent, professional staff at a very reasonable price,
We will be back when the need arises.