Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I overall enjoyed my time experience with my storage unit. I did find irritation with when my first payment was due I swear my account was setup for automatic payments, but it wasn't and I was charged a late fee. When I went in the fix this the staff was nice and ask if I wanted to use the card already on file. A few clicks and I was out the door with my account on auto-pay like it should have been from the start.
JULIUS S.
|
Overall Experience
Rating:
3.0
My experience with U-Haul thus far is just one I would not consider doing again. From being redirected to different locations twice to having to pay for storage when I was told I would get a month free is super inconvenient and unprofessional.
Kimberly A.
|
First Impressions
Rating:
3.0
No comments not happy reserved weeks ago sent there cause didn't have my rental at one where booked
JOHN M.
Rating:
5.0
A fantastic staff, the customer service from the clerk was over the top.
Douglas Richard H.
|
First Impressions
Rating:
5.0
This facility made moving and storage much less stressful than it usually is! Very helpful staff and always having the solution! Even the gate card worked every time!
Elizabeth Arlene M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan Gabriel S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donelda Leslie M.
|
Overall Experience
Rating:
2.0
They charged me for a damaged door and a nasty storage room when the damage was already done when I got there and the storage room wasn’t left nasty charged me 80 dollars for nothing I wouldn’t recommend anyone using that particular uhaul place Uhaul moving and storage of sun city El Paso is terrible
Dorian M.
|
Overall Experience
Rating:
5.0
The ladies from the office were very friendly and helpful.
Gabriela G.
|
First Impressions
Rating:
1.0
You’ll don’t verify information at all it seems. I’ve been getting texts and emails that belong to someone else. I’ve called several times locally and nationally regarding this issue and yet I still get texts. Fewer emails though.
Rosa G.
|
Overall Experience
Rating:
5.0
Very professional and friendly.
Celestino Perez S.
|
First Impressions
Rating:
4.0
All Good
ARTURO R.
Rating:
2.0
I unfortunately fell behind and had a late balance for my unit. I paid my storage and all fees over the phone with Stephanie the day before a holiday. I stopped by on my way home and was unable to access my unit because there was still a red tag and lock on it as though I hadn't paid. The office not only closed early that day, but was closed for both the next day holiday and the Sunday. I had a an important gift I was storing there among a few other important things. She neglected to remove the red tag before leaving early for the holiday weekend. It was very frustrating, disappointing and I was very angry. I get that my payment was late, but I even confirmed my access was restored by catching up and she said of course.
Teresa B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARRIN G.
Rating:
5.0
Employees always conducted themselves professionally and polite. Very friendly and helpful.
Raul Alfonso D.
|
Overall Experience
Rating:
5.0
Personnel at this location were always very polite and professional who always provided excellent service.
RAUL D.
Rating:
5.0
Really appreciate my experience with uhaul. Will definitely recommend to anyone in the future.
Christian G.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Katie Marie H.
Rating:
5.0
Very friendly!! Clean place, great facility,
LEE W.
Rating:
5.0
N/a
CRISTAL P.
Rating:
5.0
Recommend a better gate system. A few times I went the gate was not functioning correctly and I had to notify the office staff.
Kayla M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darius D.
|
Overall Experience
Rating:
5.0
Thank you very much!
MICHAEL M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge M.
|
Overall Experience
Rating:
5.0
Very professional and helpful
KRISTOPHER K.
Rating:
5.0
Customer did not leave a comment.
Leigh Gil S.
|
Overall Experience
Rating:
5.0
The customer service was wonderful and friendly staff..
Chadwick Keith T.
|
First Impressions
Rating:
5.0
Very friendly and kind.
Daniel M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deanna E.
Rating:
5.0
Service is outstanding!
CURTIS M.
Rating:
3.0
Customer did not leave a comment.
Leigh Gil S.
|
First Impressions
Rating:
5.0
Representative was nice, friendly and professional. Definitely would reccommend.
Gloria P.
Rating:
5.0
Customer did not leave a comment.
FERNANDO M.
Rating:
3.0
Trucks alignment was off. Also I had to go to two locations for my equipment.
Eddie V.
Rating:
5.0
Customer did not leave a comment.
Doug W.
|
First Impressions
Rating:
5.0
Thank you to the friendly kind staff. It was my pleasure to rent a storage facility from u haul and a moving vehicle. Once again staff members and manager were awesome. Thanks u haul.
Edward T.
|
First Impressions
Rating:
5.0
Excellent staff. Very helpful! Clean facility.
Michael F.
|
First Impressions
Rating:
5.0
Nothing to improve. You guy's are very professional and awesome customer service!
Hands down!
MATTHEW V.
Rating:
4.0
Very good, no complaints. I would definitely rent again.
Harleiux H.
|
Overall Experience
Rating:
3.0
Better attitude
PABLO P.
Rating:
3.0
Staff seems put out right when you walk in. A friendlier staff would make already stressful moves alot easier. Products are great quality and are priced fair.
WILLIAM W.
Rating:
5.0
Thank you much.
AAAA++++ Service.
Ana P.
|
Overall Experience
Rating:
5.0
Vary helpful staff great experience 👍
Jose M.
|
Overall Experience
Rating:
5.0
The gentleman who helped me and my husband was very courtesy and polite. He was super helpful in everything and anything I asked him. His customer service was great!
Victoria B.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Parnell C.
|
Overall Experience
Rating:
1.0
Only 2 trucks at this storage location. Not the original location I requested for pick up and drop off.
KATHRYN MARIE D.
Rating:
5.0
Thank you
Carlos P.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Moises S.
Rating:
5.0
It was very good experience. Fiendly staff that make me feel confortable.
Daniel M.
|
First Impressions
Rating:
5.0
Had a storage unit for 6 years and any issues were resolved within hours at the most but only had 1 issue and that was the light about my unit not work.
DOLORES C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David W.
Rating:
5.0
Customer did not leave a comment.
THOMAS B.
Rating:
5.0
I had a few issues with the tires on the front driver side.. the was an air leak in the tire. I had to make several stops to put air in the tire, the tire was pulling to the left and slow me down doing the drive.
JENNIFER DIANNE W.
Rating:
2.0
Staff has terrible customer service
RAVEN A.
Rating:
5.0
Mr. Barela was very professional and knowledgeable during my turn in on Sunday, 26 July 2020.
Raymond R.
Rating:
5.0
We just moved from Kansas to Texas, so the stress level was high. However, she made the whole experience smooth and perfect! A stress has been lifted knowing that my belongings are safe and that there are employees who are willing to help!
Thank you for the wonderful service!
Mirka Jazmin S.
|
First Impressions
Rating:
5.0
Thank you Ms. Christin Gamez you very informative and polite in the performance of your duty.
Victor C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ana P.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
HAROLD W.
Rating:
5.0
Customer did not leave a comment.
Juan O.
|
First Impressions
Rating:
5.0
Nothing, yall were fantastic and understanding the whole way through.
NATHANIEL C.
Rating:
3.0
The ladies that were there that day didn't have a mask on and that made me feel uncomfortable and I think one of the was the office manager
BEATRIZ N.
Rating:
4.0
The only issue we experienced was that the front gate was inoperable for quite a bit of the time that we used the facility - this left us feeling the storage unit was less secure.
Joel F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELIZABETH M.
Rating:
5.0
Convenient payments (auto charge to credit card) and friendly, helpful service. I will recommend this facility to my co-workers. Thank you for keeping my car safe!
Angeline Courtney J.
|
Overall Experience
Rating:
5.0
The staff is very helpful, respectful, everything is well clean and I always felt safe. I truly would use them again if I needed to.
Thank you everyone 😊👍 gracias
MARIA R.
|
Overall Experience
Rating:
1.0
We paid for a storage unit to find out it was already occupied. Poor business. Will never return
Jessica W.
|
First Impressions
Rating:
5.0
Thank you
Carlos P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosa R.
|
Overall Experience
Rating:
5.0
The staff was super friendly and helpful, very good customer service they assure to provide all my needs.
LUIS RAMON L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Handsome Achale B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose M.
Rating:
5.0
Customer did not leave a comment.
Chancia Musicette C.
|
Overall Experience
Rating:
5.0
I was very pleasantly surprised at how easy it was to sign up for a storage unit, how smooth the process was and how friendly and helpful the office staff was. I highly recommend U-Haul for moving and storage, and I won't use anyone else again.
Paul C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eugene S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Martha M.
|
Overall Experience
Rating:
5.0
Everything was great
Raleigh L. M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patti G.
Rating:
5.0
Ramon, the attendant, is thorough, competent and very friendly. The storage unit is accessible, roomy, clean and a very good experience ! I will only look to U-Haul and its partners for my travel/move needs going forward.
Paul C.
|
First Impressions
Rating:
5.0
I want to Thank the shop manager Mireya Dimas; she always helped me keeping track of my unit. Great customer service. I definitely will recommend U-haul to my friends. I am a customer for life.
Thank you.!!!
Carlos V.
|
Overall Experience
Rating:
1.0
The female helping was not useful at all.This store did not have the size truck needed instead of giving me the discounted price. She wanted me to a further location. I will not go there again
ELVA Alicia R.
Rating:
5.0
Staff was so helpful and kind ! Liked this place!
Seulgee L.
|
First Impressions
Rating:
5.0
Staff is very friendly, helpful and knowledgeable.
Manuel Jr. B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jennifer W.
Rating:
5.0
Staff is Outstanding. Very nice and very easy to work with on pick ups and dropping off of trucks.
John Thomas J.
Rating:
5.0
The facility manager, Ms. Mireya Hernandez, is very professional and customer friendly. Thank you.
Daniel J S.
|
First Impressions
Rating:
5.0
Personnel were very helpful and courteous.
Eduardo O.
|
First Impressions
Rating:
5.0
All good
GUILLERMO JR. A.
|
Overall Experience
Rating:
5.0
Had my storage here for 3 years. Never had any issues. The staff was always friendly and the facility is very well maintained. Thank you for your service!
MARISA O.
|
Overall Experience
Rating:
3.0
The one thing I didn’t like was everything smelled like mold and mildew when we got it out and some of the packing blankets were stuck to the furniture.so I think that there was moisture do to temp.
Sara H.
|
Overall Experience
Rating:
5.0
Manager and staff were very friendly, knowledgeable, and helpful
James R.
Rating:
5.0
Everything was great.
Raleigh L. M.
|
First Impressions
Rating:
5.0
Everything was great.
Raleigh M.
Rating:
5.0
Was giving discounts that I qualified for saving me money
Parnell C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth P.
Rating:
5.0
My last day was 11.22.2019. We were out Friday night.
Susan C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul S.
Rating:
5.0
personnel were very helpful!
Jack R. G.
|
Overall Experience
Rating:
5.0
Great staff
Angelica Reynaud M.
|
Overall Experience
Rating:
4.0
I think the truck needs some maintenance it was shacking too much and the battery was more than half way up.
Melissa C.
Rating:
3.0
Customer did not leave a comment.
JIMMY Dale B.
Rating:
5.0
Perfect
MOHAMMED AHMED A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles H.
Rating:
5.0
Customer did not leave a comment.
David F.
Rating:
5.0
Customer did not leave a comment.
Cynthia C.
Rating:
5.0
Customer did not leave a comment.
Vielmas T.
Rating:
5.0
Customer did not leave a comment.
Debra H.
Rating:
5.0
The owner took care of us, she was so nice and professional. Will be definitely recommending this location for truck rentals or storage.
CRYSTAL YVONNE M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cesar A.
Rating:
5.0
The sales person was awesome but I have 43' trailer and it was a little hard getting to my space
Luis T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David J.
Rating:
5.0
The only reason I selected no for secure is because the gate was broken. However the manager had already arranged for it to be fixed but the parts were going to take a couple of days. VERY NICE people
Richard Michael Jr. C.
|
Overall Experience
Rating:
5.0
Very good experience
Roger H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jae R.
Rating:
5.0
Manager was excellent, she really went out of her way to help us out.
Roxana Salaiz R.
|
First Impressions
Rating:
5.0
Very clean and safe facility.
Joy Kelly D.
|
Overall Experience
Rating:
5.0
Very nice and clean storage facility!
Evangelina B A.
|
Overall Experience
Rating:
4.0
The keypad to swipe in so that the gate would open is in such a bad place. I drive large trucks and it’s so inconvenient. I don’t think I will use your establishment again. Hill makes it difficult to
Rose Ellen M.
|
Overall Experience
Rating:
5.0
Loved the service I received! Couldn't be more satisfied!
Marquisha C.
|
First Impressions
Rating:
5.0
Very good customer service. Will advise others to use facility
Yvette Alyssa C.
|
First Impressions
Rating:
4.0
Best facility I could find in NE El Paso. Great price and covered storage!
Donelda Leslie M.
|
First Impressions
Rating:
5.0
very professional and helpful.....I am so glad that I rented from UHAUL
Shala Marie V.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Edward Manuel F.
Rating:
5.0
very friendly staff
Henri N.
Rating:
5.0
N/A
christopher n.
|
First Impressions
Rating:
5.0
Thank you both for being so kind and helpful and showing me the units.
Susan C.
|
First Impressions
Rating:
5.0
Best place in el paso
Mark L.
Rating:
5.0
The facility was well-kept and secure. The staff was very courteous. If storage is needed in the future, I would not hesitate to use this facility again. Thanks.
Larry M.
|
Overall Experience
Rating:
1.0
Their paperwork was wrong
martha B.
Rating:
5.0
Customer service was outstanding!
Audrey S.
|
First Impressions
Rating:
5.0
Good service
Stuart N.
|
First Impressions
Rating:
5.0
Having a covered and lighted facility with electric was a plus.
lisbeth s.
|
Overall Experience
Rating:
5.0
Great management and customer service at this location. Highly recommend the indoor storage units, which are climate controlled.
KAROL P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fernando M.
Rating:
5.0
Customer did not leave a comment.
Fernando M.
Rating:
5.0
Mireya and her team were professional, personable and very courteous.
Priscilla S.
|
Overall Experience
Rating:
5.0
Great service!
Larry M.
|
First Impressions
Rating:
4.0
Our overall rating is above average. BUT..We have had 3 different units for about 8 years. The fee has increased and the former co gave a discount for using our credit card each month. You didn't!
JAMES H.
|
Overall Experience
Rating:
5.0
Staff was amazing both checking out and checking in.
Daniel B.
Rating:
5.0
Mireya has always take good car off Me and My Bussiness Needs, SHE'S GREAT very well Customer service, she'll walk the extra mile to HELP YOU
Mario Hector Jr R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William G.
Rating:
5.0
sales person was excellent, you had everything I needed at a good price, quick setup, thanks for great service!
Jack R. G.
|
First Impressions
Rating:
5.0
Excellent service, well secured facility.
Christopher M.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Vernard M.
Rating:
5.0
Good uhaul rental
Jose M.
|
First Impressions
Rating:
5.0
Great service. Everything was good to go.
Justin S.
Rating:
5.0
Nice Facility, with a great staff!!
Vincent Paul M.
|
First Impressions
Rating:
5.0
Great staff !!!!
BILLY W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Patrick M.
Rating:
5.0
Employees at this location went the extra mile helping me use a VIP certificate that Kimberly Chisman emailed me due to a negative experience at a uhaul location in Huntsville, Alabama. Kimberly Chisman left a number out of the VIP certificate on her email to me, long story short, the employees here got to the bottom of things and figured out Kimberly's oversight. Great job and keep up the excellent customer service.
Victor S.
Rating:
4.0
Not enough light to see inside your storage unit in the indoor storage. This is because the company changed all the lighting. The temperature was to hot in the indoor storage.
Charles D.
|
Overall Experience
Rating:
5.0
Mireya was very professional, personable and offered great customer service.
Priscilla S.
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Denise M.
Rating:
1.0
I came on orders to FT Bliss around are/ about 8 years and 9 months.
Their for I have moved throughout the community eight are more time using U-Haul equipment. However this last location I had to move before the first of the month so I wouldn't get other changes with my storage/ apartment unit which was yesterday 1 Oct 2018. I made arrangements to pick up a van the day before. Once I arrived to the location I ask could I change the time to pick up at 1645 to give myself a later drop off for the next day before leaving. I ask was it anything else I would need in order to pick up the van because I had to be complete before the first. I was told just two forms of ID and payment which I had provide. Why I was at the store on 10458 Dryer st. El Paso to 79924. Now keep in mind it is another U-Haul location directly across form each other but I was not aware they carried vans are pick up trucks I only was tracking they only had bigger trucks until yesterday. The first time I arrive to pick up the van (am not sure which person was helping me but i now she have been at that location the longest and she is the oldest worker that's usually always their the most.)I gave her my Driving license as well as my Military ID and verified payment information. I was told I could not get the van because I did not have another person name and
number to provide which I explain when I first made the rental that I did not have a phone which was early that same day when I came in person to change the pick time in this way if it was anything else they need I could have brought back at 1645. On the 30 September 2018 I was unable to get a van that I made arrangements to get. I also went on line open an account with U-Haul so I could rent without the office hassles, this is the funniest part if you have a phone the only requirements is just another contact number and not another person number then you could pick up keys from their outside key box. Since I have been in this community this location have always given me/ my family the hassle and I have had to walk away without renting anything from this location and go across the street are up the street to rent a U-Haul. If you are the owners of this business and you replace new equipment and your items are still not being rented then it just maybe time to retrain or replace your all. Out of all the location in this community I have walk away only from this location and have not rented because of something that had nothing to do with my payment or my ID. Plan of action ) IF IT IS NO RETAIN ARE NO REPLACEMENT. YOU CAN IMPROVE FOR THE NEXT CUSTOMER IS TO GIVE YOUR VAN TO THE LOCATION ACROSS THE STREET, ARE MAKE THE REQUIREMENT THE SAME ONLINE THIS WAY WHEN CUSTOMERS COME, THE ONLY THING THE MANAGER IS DOING IS VERIFYING WHAT THE CUSTOMER HAVE ALREADY PLACE INTO THE COMPUTER. ARE MAKE THE MANAGEMENT FILL OUT WHY. EACH CUSTOMER DID NOT RECEIVE THEIR RENTAL WHEN THEY HAVE ALREADY MADE ARRANGEMENTS BY DRIVING OVER TO P
Joewanna B.
Rating:
5.0
This storage facility was very nice. I had access to my storage 24 hours 7 days a week. Even though I randomly went to my storage it was always safe, when I did go. I would definitely use this storage
Lorrie Ann H.
|
Overall Experience
Rating:
5.0
Staff was very helpful in their recommendations.
Bruce Wayne O.
|
Overall Experience
Rating:
2.0
Literally walk out with your customers to make sure gas tank is filled appropriately so that you don't have to pay for another's mistake which it cost me.
Loren R.
Rating:
5.0
Staff went above and beyond to meet our specific needs. Rare find of personal, accommodating customer service!
Amanda P.
Rating:
5.0
Customer did not leave a comment.
DANIEL F.
Rating:
5.0
A+ in all categories. Thank you!
Martin C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael A.
Rating:
5.0
The entire experience was excellent! Fast, efficient, friendly, competent, professional staff at a very reasonable price,
We will be back when the need arises.
Gerardo M.
Rating:
3.0
While they were very friendly, I believe I was ripped off. First, it said I drove 17 miles, which is not accurate. Even if it was, it took me FIVE gallons to fill up the tank and I did not idle at all, so are you telling me your 9' van gets a little over 3 miles to the gallon???
While the van may have registered as full when I got it, it obviously was not. I spent $15 on gas and it should have been no more than $5.
Erma L.
Rating:
5.0
Customer did not leave a comment.
Wilson L.
Rating:
5.0
love the staff and manager
Tae B.
|
Overall Experience
Rating:
5.0
Very good job!!
Thank you so much!!
Ricardo T.
Rating:
1.0
Don't charge people twice because you failed to read the mileage correctly and over charge them by $100
Devon F.
Rating:
5.0
Just one thing: Please do not park the golf cart in the path to the accessible ramp; a customer with a disability could not enter the store.
Emily V.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nathaniel J.
Rating:
5.0
Customer did not leave a comment.
Robert T.
Rating:
5.0
Son muy amables y muy comprensibles hasta un ride me dieron para mà casa pues no tenÃa quien me recogiera gracias a ala joven por ellos pues estaba haciendo mucho calor...lol
Alejandro L.
Rating:
5.0
Customer did not leave a comment.
EFREN S.
Rating:
4.0
I loved the location but the prices was extremely high
Latisha P.
Rating:
4.0
Customer did not leave a comment.
BreAuna D.
Rating:
5.0
Customer did not leave a comment.
Shawna K.
Rating:
5.0
Staff was very friendly and helpful.
Also units are very clean, accessible well maintained.
Curtis C.
|
Overall Experience
Rating:
5.0
Manager and staff were very helpful and friendly.
Jamesia J.
Rating:
5.0
Customer did not leave a comment.
Scott H.
Rating:
5.0
Customer did not leave a comment.
Alejandro B.
Rating:
5.0
Customer did not leave a comment.
John J.
Rating:
3.0
The storage unit was not unlocked as I was told it would be which caused me an inconvience for multiple trips and no ride back home.
keane D.
Rating:
5.0
N/A
Ricardo T.
Rating:
5.0
N/A, Everything and everyone was great!!!
RICARDO T.
Rating:
3.0
Really small parking lot on an incline; not much room to move a truck around in.
john L.
Rating:
3.0
Prices are way to high!
Richard R.
Rating:
1.0
Pay your middle guy more money so they whont charge for cleaning fee when the truck was turn over the same way it was pick up i will not use theses !!! Any more.
Ramona G.
Rating:
4.0
Customer did not leave a comment.
Kendra O.
Rating:
5.0
Customer did not leave a comment.
FELIPE C.
Rating:
5.0
Customer did not leave a comment.
Lorraine G.
Rating:
5.0
Friendly and professional, that goes a long ways in my book. Thank you for everything.
Shantese R.
Rating:
5.0
Customer did not leave a comment.
Manny B.
Rating:
5.0
Oscar was great with customer service. Uhaul was overpriced.