Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The ladies from the office were very friendly and helpful.
You’ll don’t verify information at all it seems. I’ve been getting texts and emails that belong to someone else. I’ve called several times locally and nationally regarding this issue and yet I still get texts. Fewer emails though.
Very professional and friendly.
I unfortunately fell behind and had a late balance for my unit. I paid my storage and all fees over the phone with Stephanie the day before a holiday. I stopped by on my way home and was unable to access my unit because there was still a red tag and lock on it as though I hadn't paid. The office not only closed early that day, but was closed for both the next day holiday and the Sunday. I had a an important gift I was storing there among a few other important things. She neglected to remove the red tag before leaving early for the holiday weekend. It was very frustrating, disappointing and I was very angry. I get that my payment was late, but I even confirmed my access was restored by catching up and she said of course.
Employees always conducted themselves professionally and polite. Very friendly and helpful.
Really appreciate my experience with uhaul. Will definitely recommend to anyone in the future.
Recommend a better gate system. A few times I went the gate was not functioning correctly and I had to notify the office staff.
Thank you very much!
The customer service was wonderful and friendly staff..
Very friendly and kind.
Thank you to the friendly kind staff. It was my pleasure to rent a storage facility from u haul and a moving vehicle. Once again staff members and manager were awesome. Thanks u haul.
Excellent staff. Very helpful! Clean facility.
Very good, no complaints. I would definitely rent again.
Thank you much. AAAA++++ Service.
Vary helpful staff great experience 👍
The gentleman who helped me and my husband was very courtesy and polite. He was super helpful in everything and anything I asked him. His customer service was great!
Thank you
It was very good experience. Fiendly staff that make me feel confortable.
Had a storage unit for 6 years and any issues were resolved within hours at the most but only had 1 issue and that was the light about my unit not work.
We just moved from Kansas to Texas, so the stress level was high. However, she made the whole experience smooth and perfect! A stress has been lifted knowing that my belongings are safe and that there are employees who are willing to help! Thank you for the wonderful service!
Thank you Ms. Christin Gamez you very informative and polite in the performance of your duty.
The only issue we experienced was that the front gate was inoperable for quite a bit of the time that we used the facility - this left us feeling the storage unit was less secure.
Convenient payments (auto charge to credit card) and friendly, helpful service. I will recommend this facility to my co-workers. Thank you for keeping my car safe!
The staff is very helpful, respectful, everything is well clean and I always felt safe. I truly would use them again if I needed to. Thank you everyone 😊👍 gracias
We paid for a storage unit to find out it was already occupied. Poor business. Will never return
Thank you
The staff was super friendly and helpful, very good customer service they assure to provide all my needs.
I was very pleasantly surprised at how easy it was to sign up for a storage unit, how smooth the process was and how friendly and helpful the office staff was. I highly recommend U-Haul for moving and storage, and I won't use anyone else again.
Everything was great
Ramon, the attendant, is thorough, competent and very friendly. The storage unit is accessible, roomy, clean and a very good experience ! I will only look to U-Haul and its partners for my travel/move needs going forward.
I want to Thank the shop manager Mireya Dimas; she always helped me keeping track of my unit. Great customer service. I definitely will recommend U-haul to my friends. I am a customer for life. Thank you.!!!
Staff was so helpful and kind ! Liked this place!
Staff is very friendly, helpful and knowledgeable.
The facility manager, Ms. Mireya Hernandez, is very professional and customer friendly. Thank you.
Personnel were very helpful and courteous.
All good
Had my storage here for 3 years. Never had any issues. The staff was always friendly and the facility is very well maintained. Thank you for your service!
The one thing I didn’t like was everything smelled like mold and mildew when we got it out and some of the packing blankets were stuck to the furniture.so I think that there was moisture do to temp.
Everything was great.
Was giving discounts that I qualified for saving me money
My last day was 11.22.2019. We were out Friday night.
personnel were very helpful!
Great staff
Perfect
The owner took care of us, she was so nice and professional. Will be definitely recommending this location for truck rentals or storage.
The sales person was awesome but I have 43' trailer and it was a little hard getting to my space
The only reason I selected no for secure is because the gate was broken. However the manager had already arranged for it to be fixed but the parts were going to take a couple of days. VERY NICE people
Very good experience
Manager was excellent, she really went out of her way to help us out.
Very clean and safe facility.
Very nice and clean storage facility!
The keypad to swipe in so that the gate would open is in such a bad place. I drive large trucks and it’s so inconvenient. I don’t think I will use your establishment again. Hill makes it difficult to
Loved the service I received! Couldn't be more satisfied!
Very good customer service. Will advise others to use facility
Best facility I could find in NE El Paso. Great price and covered storage!
very professional and helpful.....I am so glad that I rented from UHAUL
N/A
Thank you both for being so kind and helpful and showing me the units.
The facility was well-kept and secure. The staff was very courteous. If storage is needed in the future, I would not hesitate to use this facility again. Thanks.
Customer service was outstanding!
Good service
Having a covered and lighted facility with electric was a plus.
Great management and customer service at this location. Highly recommend the indoor storage units, which are climate controlled.
Mireya and her team were professional, personable and very courteous.
Great service!
Our overall rating is above average. BUT..We have had 3 different units for about 8 years. The fee has increased and the former co gave a discount for using our credit card each month. You didn't!
Mireya has always take good car off Me and My Bussiness Needs, SHE'S GREAT very well Customer service, she'll walk the extra mile to HELP YOU
sales person was excellent, you had everything I needed at a good price, quick setup, thanks for great service!
Excellent service, well secured facility.
Good uhaul rental
Nice Facility, with a great staff!!
Great staff !!!!
Not enough light to see inside your storage unit in the indoor storage. This is because the company changed all the lighting. The temperature was to hot in the indoor storage.
Mireya was very professional, personable and offered great customer service.
This storage facility was very nice. I had access to my storage 24 hours 7 days a week. Even though I randomly went to my storage it was always safe, when I did go. I would definitely use this storage
Staff was very helpful in their recommendations.
A+ in all categories. Thank you!
love the staff and manager
Just one thing: Please do not park the golf cart in the path to the accessible ramp; a customer with a disability could not enter the store.
Staff was very friendly and helpful. Also units are very clean, accessible well maintained.
