Customer Reviews for U-Haul Moving & Storage of Sun City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sun City

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Gabriela G. | First Impressions |
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The ladies from the office were very friendly and helpful.

Rosa G. | Overall Experience |
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You’ll don’t verify information at all it seems. I’ve been getting texts and emails that belong to someone else. I’ve called several times locally and nationally regarding this issue and yet I still get texts. Fewer emails though.

Celestino Perez S. | First Impressions |
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Very professional and friendly.

ARTURO R.
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All Good

Teresa B. | Overall Experience |
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I unfortunately fell behind and had a late balance for my unit. I paid my storage and all fees over the phone with Stephanie the day before a holiday. I stopped by on my way home and was unable to access my unit because there was still a red tag and lock on it as though I hadn't paid. The office not only closed early that day, but was closed for both the next day holiday and the Sunday. I had a an important gift I was storing there among a few other important things. She neglected to remove the red tag before leaving early for the holiday weekend. It was very frustrating, disappointing and I was very angry. I get that my payment was late, but I even confirmed my access was restored by catching up and she said of course.

DARRIN G.
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Customer did not leave a comment.

Raul Alfonso D. | Overall Experience |
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Employees always conducted themselves professionally and polite. Very friendly and helpful.

RAUL D.
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Personnel at this location were always very polite and professional who always provided excellent service.

Christian G. | Overall Experience |
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Really appreciate my experience with uhaul. Will definitely recommend to anyone in the future.

Katie Marie H.
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Customer did not leave a comment.

LEE W.
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Very friendly!! Clean place, great facility,

CRISTAL P.
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N/a

Kayla M. | Overall Experience |
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Recommend a better gate system. A few times I went the gate was not functioning correctly and I had to notify the office staff.

Darius D. | Overall Experience |
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Customer did not leave a comment.

MICHAEL M. | First Impressions |
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Thank you very much!

Michael W. | Overall Experience |
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Customer did not leave a comment.

Jorge M. | Overall Experience |
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Customer did not leave a comment.

KRISTOPHER K.
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Very professional and helpful

Leigh Gil S. | Overall Experience |
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Customer did not leave a comment.

Chadwick Keith T. | First Impressions |
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The customer service was wonderful and friendly staff..

Daniel M. | Overall Experience |
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Very friendly and kind.

Deanna E.
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Customer did not leave a comment.

CURTIS M.
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Service is outstanding!

Leigh Gil S. | First Impressions |
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Customer did not leave a comment.

Gloria P.
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Representative was nice, friendly and professional. Definitely would reccommend.

FERNANDO M.
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Customer did not leave a comment.

Eddie V.
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Trucks alignment was off. Also I had to go to two locations for my equipment.

Doug W. | First Impressions |
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Customer did not leave a comment.

Edward T. | First Impressions |
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Thank you to the friendly kind staff. It was my pleasure to rent a storage facility from u haul and a moving vehicle. Once again staff members and manager were awesome. Thanks u haul.

Michael F. | First Impressions |
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Excellent staff. Very helpful! Clean facility.

MATTHEW V.
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Nothing to improve. You guy's are very professional and awesome customer service! Hands down!

Harleiux H. | Overall Experience |
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Very good, no complaints. I would definitely rent again.

PABLO P.
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Better attitude

WILLIAM W.
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Staff seems put out right when you walk in. A friendlier staff would make already stressful moves alot easier. Products are great quality and are priced fair.

Ana P. | Overall Experience |
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Thank you much. AAAA++++ Service.

Jose M. | Overall Experience |
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Vary helpful staff great experience 👍

Victoria B. | First Impressions |
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The gentleman who helped me and my husband was very courtesy and polite. He was super helpful in everything and anything I asked him. His customer service was great!

Parnell C. | Overall Experience |
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Customer did not leave a comment.

KATHRYN MARIE D.
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Only 2 trucks at this storage location. Not the original location I requested for pick up and drop off.

Carlos P. | Overall Experience |
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Thank you

Moises S.
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Customer did not leave a comment.

Daniel M. | First Impressions |
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It was very good experience. Fiendly staff that make me feel confortable.

DOLORES C. | Overall Experience |
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Had a storage unit for 6 years and any issues were resolved within hours at the most but only had 1 issue and that was the light about my unit not work.

David W.
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Customer did not leave a comment.

THOMAS B.
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Customer did not leave a comment.

JENNIFER DIANNE W.
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I had a few issues with the tires on the front driver side.. the was an air leak in the tire. I had to make several stops to put air in the tire, the tire was pulling to the left and slow me down doing the drive.

RAVEN A.
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Staff has terrible customer service

Raymond R.
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Mr. Barela was very professional and knowledgeable during my turn in on Sunday, 26 July 2020.

Mirka Jazmin S. | First Impressions |
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We just moved from Kansas to Texas, so the stress level was high. However, she made the whole experience smooth and perfect! A stress has been lifted knowing that my belongings are safe and that there are employees who are willing to help! Thank you for the wonderful service!

Victor C. | First Impressions |
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Thank you Ms. Christin Gamez you very informative and polite in the performance of your duty.

Ana P. | First Impressions |
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Customer did not leave a comment.

HAROLD W.
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Customer did not leave a comment.

Juan O. | First Impressions |
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Customer did not leave a comment.

NATHANIEL C.
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Nothing, yall were fantastic and understanding the whole way through.

BEATRIZ N.
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The ladies that were there that day didn't have a mask on and that made me feel uncomfortable and I think one of the was the office manager

Joel F. | Overall Experience |
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The only issue we experienced was that the front gate was inoperable for quite a bit of the time that we used the facility - this left us feeling the storage unit was less secure.

ELIZABETH M.
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Customer did not leave a comment.

Angeline Courtney J. | Overall Experience |
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Convenient payments (auto charge to credit card) and friendly, helpful service. I will recommend this facility to my co-workers. Thank you for keeping my car safe!

MARIA R. | Overall Experience |
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The staff is very helpful, respectful, everything is well clean and I always felt safe. I truly would use them again if I needed to. Thank you everyone 😊👍 gracias

Jessica W. | First Impressions |
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We paid for a storage unit to find out it was already occupied. Poor business. Will never return

Carlos P. | First Impressions |
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Thank you

Rosa R. | Overall Experience |
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Customer did not leave a comment.

LUIS RAMON L. | First Impressions |
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The staff was super friendly and helpful, very good customer service they assure to provide all my needs.

Handsome Achale B. | First Impressions |
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Customer did not leave a comment.

Jose M.
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Customer did not leave a comment.

Chancia Musicette C. | Overall Experience |
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Customer did not leave a comment.

Paul C. | Overall Experience |
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I was very pleasantly surprised at how easy it was to sign up for a storage unit, how smooth the process was and how friendly and helpful the office staff was. I highly recommend U-Haul for moving and storage, and I won't use anyone else again.

Eugene S. | First Impressions |
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Customer did not leave a comment.

Martha M. | Overall Experience |
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Customer did not leave a comment.

Raleigh L. M. | Overall Experience |
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Everything was great

patti G.
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Customer did not leave a comment.

Paul C. | First Impressions |
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Ramon, the attendant, is thorough, competent and very friendly. The storage unit is accessible, roomy, clean and a very good experience ! I will only look to U-Haul and its partners for my travel/move needs going forward.

Carlos V. | Overall Experience |
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I want to Thank the shop manager Mireya Dimas; she always helped me keeping track of my unit. Great customer service. I definitely will recommend U-haul to my friends. I am a customer for life. Thank you.!!!

ELVA Alicia R.
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The female helping was not useful at all.This store did not have the size truck needed instead of giving me the discounted price. She wanted me to a further location. I will not go there again

Seulgee L. | First Impressions |
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Staff was so helpful and kind ! Liked this place!

Manuel Jr. B. | Overall Experience |
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Staff is very friendly, helpful and knowledgeable.

Jennifer W.
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Customer did not leave a comment.

John Thomas J.
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Staff is Outstanding. Very nice and very easy to work with on pick ups and dropping off of trucks.

Daniel J S. | First Impressions |
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The facility manager, Ms. Mireya Hernandez, is very professional and customer friendly. Thank you.

Eduardo O. | First Impressions |
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Personnel were very helpful and courteous.

GUILLERMO JR. A. | Overall Experience |
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All good

MARISA O. | Overall Experience |
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Had my storage here for 3 years. Never had any issues. The staff was always friendly and the facility is very well maintained. Thank you for your service!

Sara H. | Overall Experience |
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The one thing I didn’t like was everything smelled like mold and mildew when we got it out and some of the packing blankets were stuck to the furniture.so I think that there was moisture do to temp.

James R.
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Manager and staff were very friendly, knowledgeable, and helpful

Raleigh L. M. | First Impressions |
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Everything was great.

Raleigh M.
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Everything was great.

Parnell C. | First Impressions |
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Was giving discounts that I qualified for saving me money

Elizabeth P.
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Customer did not leave a comment.

Susan C. | Overall Experience |
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My last day was 11.22.2019. We were out Friday night.

Paul S.
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Customer did not leave a comment.

Jack R. G. | Overall Experience |
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personnel were very helpful!

Angelica Reynaud M. | Overall Experience |
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Great staff

Melissa C.
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I think the truck needs some maintenance it was shacking too much and the battery was more than half way up.

JIMMY Dale B.
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Customer did not leave a comment.

MOHAMMED AHMED A. | Overall Experience |
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Perfect

Charles H.
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Customer did not leave a comment.

David F.
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Customer did not leave a comment.

Cynthia C.
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Customer did not leave a comment.

Vielmas T.
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Customer did not leave a comment.

Debra H.
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Customer did not leave a comment.

CRYSTAL YVONNE M. | First Impressions |
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The owner took care of us, she was so nice and professional. Will be definitely recommending this location for truck rentals or storage.

Cesar A.
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Customer did not leave a comment.

Luis T. | First Impressions |
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The sales person was awesome but I have 43' trailer and it was a little hard getting to my space

David J.
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Customer did not leave a comment.

Richard Michael Jr. C. | Overall Experience |
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The only reason I selected no for secure is because the gate was broken. However the manager had already arranged for it to be fixed but the parts were going to take a couple of days. VERY NICE people

Roger H. | Overall Experience |
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Very good experience

Jae R.
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Customer did not leave a comment.

Roxana Salaiz R. | First Impressions |
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Manager was excellent, she really went out of her way to help us out.

Joy Kelly D. | Overall Experience |
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Very clean and safe facility.

Evangelina B A. | Overall Experience |
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Very nice and clean storage facility!

Rose Ellen M. | Overall Experience |
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The keypad to swipe in so that the gate would open is in such a bad place. I drive large trucks and it’s so inconvenient. I don’t think I will use your establishment again. Hill makes it difficult to

Marquisha C. | First Impressions |
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Loved the service I received! Couldn't be more satisfied!

Yvette Alyssa C. | First Impressions |
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Very good customer service. Will advise others to use facility

Donelda Leslie M. | First Impressions |
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Best facility I could find in NE El Paso. Great price and covered storage!

Shala Marie V. | First Impressions |
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very professional and helpful.....I am so glad that I rented from UHAUL

Edward Manuel F.
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Customer did not leave a comment.

Henri N.
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very friendly staff

christopher n. | First Impressions |
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N/A

Susan C. | First Impressions |
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Thank you both for being so kind and helpful and showing me the units.

Mark L.
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Best place in el paso

Larry M. | Overall Experience |
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The facility was well-kept and secure. The staff was very courteous. If storage is needed in the future, I would not hesitate to use this facility again. Thanks.

martha B.
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Their paperwork was wrong

Audrey S. | First Impressions |
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Customer service was outstanding!

Stuart N. | First Impressions |
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Good service

lisbeth s. | Overall Experience |
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Having a covered and lighted facility with electric was a plus.

KAROL P. | Overall Experience |
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Great management and customer service at this location. Highly recommend the indoor storage units, which are climate controlled.

Fernando M.
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Customer did not leave a comment.

Fernando M.
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Customer did not leave a comment.

Priscilla S. | Overall Experience |
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Mireya and her team were professional, personable and very courteous.

Larry M. | First Impressions |
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Great service!

JAMES H. | Overall Experience |
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Our overall rating is above average. BUT..We have had 3 different units for about 8 years. The fee has increased and the former co gave a discount for using our credit card each month. You didn't!

Daniel B.
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Staff was amazing both checking out and checking in.

Mario Hector Jr R. | First Impressions |
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Mireya has always take good car off Me and My Bussiness Needs, SHE'S GREAT very well Customer service, she'll walk the extra mile to HELP YOU

William G.
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Customer did not leave a comment.

Jack R. G. | First Impressions |
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sales person was excellent, you had everything I needed at a good price, quick setup, thanks for great service!

Christopher M. | Overall Experience |
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Excellent service, well secured facility.

Vernard M.
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Customer did not leave a comment.

Jose M. | First Impressions |
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Good uhaul rental

Justin S.
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Great service. Everything was good to go.

Vincent Paul M. | First Impressions |
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Nice Facility, with a great staff!!

BILLY W. | Overall Experience |
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Great staff !!!!

Michael Patrick M.
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Customer did not leave a comment.

Victor S.
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Employees at this location went the extra mile helping me use a VIP certificate that Kimberly Chisman emailed me due to a negative experience at a uhaul location in Huntsville, Alabama. Kimberly Chisman left a number out of the VIP certificate on her email to me, long story short, the employees here got to the bottom of things and figured out Kimberly's oversight. Great job and keep up the excellent customer service.

Charles D. | Overall Experience |
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Not enough light to see inside your storage unit in the indoor storage. This is because the company changed all the lighting. The temperature was to hot in the indoor storage.

Priscilla S. | Reservation |
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Mireya was very professional, personable and offered great customer service.

Denise M.
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Customer did not leave a comment.

Joewanna B.
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I came on orders to FT Bliss around are/ about 8 years and 9 months. Their for I have moved throughout the community eight are more time using U-Haul equipment. However this last location I had to move before the first of the month so I wouldn't get other changes with my storage/ apartment unit which was yesterday 1 Oct 2018. I made arrangements to pick up a van the day before. Once I arrived to the location I ask could I change the time to pick up at 1645 to give myself a later drop off for the next day before leaving. I ask was it anything else I would need in order to pick up the van because I had to be complete before the first. I was told just two forms of ID and payment which I had provide. Why I was at the store on 10458 Dryer st. El Paso to 79924. Now keep in mind it is another U-Haul location directly across form each other but I was not aware they carried vans are pick up trucks I only was tracking they only had bigger trucks until yesterday. The first time I arrive to pick up the van (am not sure which person was helping me but i now she have been at that location the longest and she is the oldest worker that's usually always their the most.)I gave her my Driving license as well as my Military ID and verified payment information. I was told I could not get the van because I did not have another person name and number to provide which I explain when I first made the rental that I did not have a phone which was early that same day when I came in person to change the pick time in this way if it was anything else they need I could have brought back at 1645. On the 30 September 2018 I was unable to get a van that I made arrangements to get. I also went on line open an account with U-Haul so I could rent without the office hassles, this is the funniest part if you have a phone the only requirements is just another contact number and not another person number then you could pick up keys from their outside key box. Since I have been in this community this location have always given me/ my family the hassle and I have had to walk away without renting anything from this location and go across the street are up the street to rent a U-Haul. If you are the owners of this business and you replace new equipment and your items are still not being rented then it just maybe time to retrain or replace your all. Out of all the location in this community I have walk away only from this location and have not rented because of something that had nothing to do with my payment or my ID. Plan of action ) IF IT IS NO RETAIN ARE NO REPLACEMENT. YOU CAN IMPROVE FOR THE NEXT CUSTOMER IS TO GIVE YOUR VAN TO THE LOCATION ACROSS THE STREET, ARE MAKE THE REQUIREMENT THE SAME ONLINE THIS WAY WHEN CUSTOMERS COME, THE ONLY THING THE MANAGER IS DOING IS VERIFYING WHAT THE CUSTOMER HAVE ALREADY PLACE INTO THE COMPUTER. ARE MAKE THE MANAGEMENT FILL OUT WHY. EACH CUSTOMER DID NOT RECEIVE THEIR RENTAL WHEN THEY HAVE ALREADY MADE ARRANGEMENTS BY DRIVING OVER TO P

Lorrie Ann H. | Overall Experience |
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This storage facility was very nice. I had access to my storage 24 hours 7 days a week. Even though I randomly went to my storage it was always safe, when I did go. I would definitely use this storage

Bruce Wayne O. | Overall Experience |
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Staff was very helpful in their recommendations.

Loren R.
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Literally walk out with your customers to make sure gas tank is filled appropriately so that you don't have to pay for another's mistake which it cost me.

Amanda P.
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Staff went above and beyond to meet our specific needs. Rare find of personal, accommodating customer service!

DANIEL F.
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Customer did not leave a comment.

Martin C. | Overall Experience |
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A+ in all categories. Thank you!

Michael A.
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Customer did not leave a comment.

Gerardo M.
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The entire experience was excellent! Fast, efficient, friendly, competent, professional staff at a very reasonable price, We will be back when the need arises.

Erma L.
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While they were very friendly, I believe I was ripped off. First, it said I drove 17 miles, which is not accurate. Even if it was, it took me FIVE gallons to fill up the tank and I did not idle at all, so are you telling me your 9' van gets a little over 3 miles to the gallon??? While the van may have registered as full when I got it, it obviously was not. I spent $15 on gas and it should have been no more than $5.

Wilson L.
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Customer did not leave a comment.

Tae B. | Overall Experience |
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love the staff and manager

Ricardo T.
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Very good job!! Thank you so much!!

Devon F.
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Don't charge people twice because you failed to read the mileage correctly and over charge them by $100

Emily V. | Overall Experience |
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Just one thing: Please do not park the golf cart in the path to the accessible ramp; a customer with a disability could not enter the store.

Nathaniel J.
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Customer did not leave a comment.

Robert T.
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Customer did not leave a comment.

Alejandro L.
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Son muy amables y muy comprensibles hasta un ride me dieron para mí casa pues no tenía quien me recogiera gracias a ala joven por ellos pues estaba haciendo mucho calor...lol

EFREN S.
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Customer did not leave a comment.

Latisha P.
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I loved the location but the prices was extremely high

BreAuna D.
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Customer did not leave a comment.

Shawna K.
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Customer did not leave a comment.

Curtis C. | Overall Experience |
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Staff was very friendly and helpful. Also units are very clean, accessible well maintained.

Jamesia J.
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Manager and staff were very helpful and friendly.

Scott H.
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Customer did not leave a comment.

Alejandro B.
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Customer did not leave a comment.

John J.
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Customer did not leave a comment.

keane D.
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The storage unit was not unlocked as I was told it would be which caused me an inconvience for multiple trips and no ride back home.

Ricardo T.
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N/A

RICARDO T.
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N/A, Everything and everyone was great!!!

john L.
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Really small parking lot on an incline; not much room to move a truck around in.

Richard R.
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Prices are way to high!

Ramona G.
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Pay your middle guy more money so they whont charge for cleaning fee when the truck was turn over the same way it was pick up i will not use theses !!! Any more.

Kendra O.
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Customer did not leave a comment.

FELIPE C.
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Customer did not leave a comment.

Lorraine G.
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Customer did not leave a comment.

Shantese R.
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Friendly and professional, that goes a long ways in my book. Thank you for everything.

Manny B.
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Customer did not leave a comment.

ANDREW Q.
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Oscar was great with customer service. Uhaul was overpriced.

Mary P.
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Customer did not leave a comment.

Ronald C.
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Everything went fine.

carmelo S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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