Customer Reviews for U-Haul Moving & Storage of Sun Valley

4,616 reviews

7721 Hollywood Wy   Burbank, CA 91505
(S Of I-5)

(818) 768-4100

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(818) 768-4100

7721 Hollywood Wy
Burbank, CA 91505
(S Of I-5)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Don't charge over than advertised not acceptable

WILBER M. 
Rating:
5.0

You guys doing a great job 👏

Andres P. 
Rating:
5.0

friendly staff, courteous and very clean shop.

RAUL V. 
Rating:
1.0

Well they should have had the truck out to where I can take off and go. But The truck was behind the building about 1 foot distance to truck next to it. I had literally 4 feet in front of me to try to get out. Unbelievable that they didn't get the truck out themselves since it's their job. When I returned truck, they have a sign big and bold , wait by truck when returning. So I waited, and waited and waited. Then said I'm going inside, to see a kid sitting down on his phone, not doing his job. Asks me can I help you? I said yeah your sign says to wait for you but I can see you have personal phone business to conduct. I said I'm returning a truck can you come check me in. He said, here I'll take the keys. That's it you can go. Well, no one checked the truck, never checked the gas level? I had no idea what would happen after that? Anything could have happened to that truck after I dropped it off. Which is ridiculous to me. This was at 2pm Saturday. Then around 5pm Sunday night, I get a phone call from uhaul, asking me if I'm planning on returning the truck today? Excuse me? I returned that truck Saturday at 2pm. And now you're asking me if I'm returning the truck? Now if they would have done their job, they would have known the truck was there a day ago. I said that truck better be there or you're going to have major problems with me. She says to me. Oh yeah they probably havent checked it in yet. Again an entire day goes by and it's still not checked in yet? This is not the uhaul that I've dealt with throughout my years. Was not very well run at this location if you ask me.

Joey G. 
Rating:
5.0

Customer did not leave a comment.

Armen G. 
Rating:
5.0

Customer did not leave a comment.

HOVIK B. 
Rating:
5.0

Customer did not leave a comment.

verzhik M. 
Rating:
5.0

Customer did not leave a comment.

Donny B. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

Spencer F. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

The inside was clean but the outwas very dirty, looked like it hasn't been washed in awhile. The staff is great and helpful.

Ara M. 
Rating:
1.0

The guy that helped me took advantage of me being a female. I came down because my husband was unable to, but I brought a hitch. I had it "installed" incorrectly and there was no clearance on the trailer. All I had to do was flip the hitch over, but wanted clarification from my husband. I didn't get it in time and the guy told me I had to buy their hitch for $50. If I wasn't pregnant and could think clearly I would have taken the 2 seconds to look for a wrench (which I had--and was told they couldn't help and had no tools) flip the hitch. So I was played for a fool. Top it off, I get home and the employee had not secured the straps on the dolly and I drove for 45 minutes with them dragging nearly 3 feet behind me. Unsafe and unprofessional. I will NEVER use this uhaul location again and will question using uhaul as a company again. What can uhaul do to improve their service? Don't hire people that take advantage of the situation or are just jerks in general.

Maria C. 
Rating:
5.0

Great service! Friendly, knowledgeable staff. I would highly recommend this location to friends and family.

Matt T. 
Rating:
1.0

They stole $21 from me - the car I got wasn't refueled, I put in more gas than I used and they charged me for 3 gallons. This is not the first time this location did this - this is simple THEFT (just read the reviews on google - lots of people got scammed this way).

Malgorzata G. 
Rating:
1.0

Issue a full refund

karen P. 
Rating:
5.0

Customer did not leave a comment.

GARNIK N. 
Rating:
5.0

Could not have been easier. Friendly staff. Van I rented was in great condition. Would recommend that when you need a van or a larger moving truck, visit the team at U-haul over on Hollywood Way.

Charles W. 
Rating:
5.0

Prep with more than a quarter tank,I needed to refuel in the middle of my moving which took time away from my task instead of letting me refuel just before returning.

Jansen L. 
Rating:
4.0

Customer did not leave a comment.

Herman M. 
Rating:
5.0

The trailer appeared to be brand new, and the staff was very helpful. It was a great experience.

Phil C. 
Rating:
5.0

Representative at pickup and drop off both did a great job. They are the main reason I would return or recommend. They deserve your praise.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Ed M. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Both women very professional , quick, ,polite, and knowledgeable

HERNDON B. 
Rating:
5.0

Burbank has the best trained most polite effective Agent I've ever met in any Service industry. I'm not kidding. She made the whole thing a pleasant experience. Wow. And thank you

Michael N. 
Rating:
5.0

When you have a good manager all falls in place..... this is the only U-Haul I use in the area...... 💯

Robert S. 
Rating:
5.0

Your doing it.

Harry M. 
Rating:
5.0

I could not believe how fast the turn in was. In, out, done!

James W. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Edgar M. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
4.0

Customer did not leave a comment.

Yvonne R. 
Rating:
4.0

Employees need to be a little more friendly and smile more often.

Mireida G. 
Rating:
5.0

Customer did not leave a comment.

Jesus C. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Double check the AT missing rubber straps and one side of the bracket was broken

Giovanni M. 
Rating:
1.0

Customer did not leave a comment.

Harold C. 
Rating:
5.0

Everything was great your staff at that location were very helpful.

john B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

When Vehicle was returned, did inform the representative at store the 2nd gear was not switching appropriately , mechanical issue Customer services at store, excellent

VAHIK A. 
Rating:
4.0

The only feedback that I have is just making sure that if there are any changes that the paperwork is also updated. For example, I was initially told there was 3/4ths gas in the van. Since I was given the wrong key by the dude who checked me out, I mentioned this to the store manager who was outside at the time. She came back with the right key, turned on the engine. However, when I got into the van there was 1/4th tank of gas. I didn't mention this before I left because I didn't notice it. When I called U-Haul to let them know the gal said that he manager had made updates in the system. That's fine. But i would have loved updated paperwork just so that everyone was on the same page.

JoNisha K. 
Rating:
1.0

Rude

Buzzy B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
3.0

Wash your vehicles and trailers daily. Stop relying on rainy days, this is Sunny California

arthur L. 
Rating:
5.0

Trailer was in great working order, but the appearance was that of an older trailer. I think that was because it was used in Canada and showed alot of wear. The young lady who helped me on pickup was fantastic. Excellent employee!

David F. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Excellent team. Very happy to do business with.

Kevin M. 
Rating:
5.0

Instead of charging a flat rate and letting me have the uhaul for 4 day, if I return early i should get credit for the days not used

Ricardo M. 
Rating:
1.0

Truck is garbage, needs major alignment, needs to be retired... Window chips, bug splatter, sticker interior... Hole in the headers of the van, EXTREMELY loud inside cabin. The door looks like someone tried to pry it open with a crowbar allowing wind to enter cabin at low speeds/high speeds. We took photos all around the truck before we left as did UHAUL... when we returned it, they tried to charge us for the glass window chips... they quickly removed the charges. Terrible UHAUL, i will be going with a different company in the future.

Adam Z. 
Rating:
5.0

It would be convenient if someone would answer he phone. This was the only uhaul store that did answer their phone. Overall, but to the exception of the Hollywood atore. My uhaul experience was a nightmare to this moving experience.

Carol A. 
Rating:
5.0

Provided Excellent service , Thank You

BARB L. 
Rating:
5.0

Nothing Joey was extremely pleasant and helpful.

JERRY R. 
Rating:
3.0

I'm the morning I came there there were young lady she was working alone and hard she gave me best service I was about to write good review on google map but after noon when I came for drop off There was old lady wasn't helpful at all she didn't even help me she waste 30 minutes of my time because she was talking on the phone later when she finished she told me there is one guy outside MAYBE he can help you , you can go out side look around to find him I went there and look all around building and came back I told him I couldn't find him she said wait maybe he's at restroom and again she waste my time because of didn't want to call him I waited 30 minutes I saw the guy he was cleaning floor and came out from the inside room . I will give zero star on eBay Yelp and every where is can because of your that old lazy employer

Danial E. 
Rating:
5.0

Great customer service very professional like always…The only place I rent my trucks from …..The staff is very helpful like always….💯💯💯👍

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
3.0

You need to check the trucks make sure they are lubed and problem free , as I struggled very much with latching the roll up door. Was hard and complicated . This was not an easy ride.

Rosie M. 
Rating:
5.0

The keys are returned by placing them in a slot in the door; and not via a dropbox. Adding a few more signs outside of the key return slot would be helpful. Because my attention automatically was drawn to the dropboxes I had trouble finding the slot (proper area).

Sylvester S. 
Rating:
5.0

The manager Natalie was very professional and very helpful and made my rental very easy and a pleasant experience. I needed to rent a motorcycle trailer so I had to go further than I would normally go, but it was worth it and now I will be coming back for all my rentals to the Sun Valley. I highly recommend this U-Haul store.

joe P. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Sako M. 
Rating:
4.0

Y'all good

CORBIN W. 
Rating:
5.0

Customer did not leave a comment.

sidney C. 
Rating:
5.0

Excellent service. Friendly service.

William P. 
Rating:
5.0

Me gustó el trato y la amabilidad del personal gracias.

SERGIO C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

ARIN A. 
Rating:
5.0

Very friendly, professionalism, respectful.

judy W. 
Rating:
3.0

have well maintained trucks. this trucks mirror did not adjust .. the AC switch was glitchy and the passenger door seal was not glued in and fell off multiple times.

kevin L. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Arsen W. 
Rating:
5.0

Customer did not leave a comment.

Antoinette B.  |  First Impressions 
Rating:
5.0

The entrance and exit are confusing and cluttered. It was hard to distinguish which way the traffic flow through the yard was.

Kevin M. 
Rating:
3.0

I recommend for someone such as a technician to test drive vehicles prior to renting, if there are qualified technicians. Why, for one I'm an auto repair technician since 1987, therefore I can make a suggestion I believe. It is easy for myself to drive a truck carefully but I believe it'll be an issue with someone not as qualified to handle trucks such as these, especially on highways. Thank you for reading. John Hovanes Keshishian

HOVANES K. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

nothing everyone was great

bruce B. 
Rating:
5.0

Customer did not leave a comment.

ronald K. 
Rating:
4.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Get better organized with returns. The parking lot was a bit of a mess.

Jennifer P. 
Rating:
5.0

Great

ANGELO P. 
Rating:
5.0

Customer did not leave a comment.

MaryKelley F. 
Rating:
4.0

Customer did not leave a comment.

Victor Y. 
Rating:
5.0

Thanks Kim for making this a great and fast experience for us !

Angela C. 
Rating:
5.0

Customer did not leave a comment.

leia B. 
Rating:
5.0

I would say leave it as is , they always have the trailer , or truck or auto transport I need and they are verry friendly and go the distance to make sure there's no stress and that I get my job done.

BENITO A. 
Rating:
5.0

Only place I rent from …. Great customer service always professional…..A++++++++++

DAVID M. 
Rating:
1.0

Workers are so rude. They don't know how to give customer service. They are handing keyes to customer and leaving not showing car location. Cars are so dirty

MAYIS M. 
Rating:
5.0

Customer did not leave a comment.

RICARDO G. 
Rating:
5.0

I work in the movie industry moving props back and forth from prop houses to studios the manager which I wish I knew her name and her staff are always friendly welcoming and make my experience amazing 💯 I'm grateful that they make a stressful day so easy for me.... I wish they had a frequent flyer miles I'll be cashing in🤑 once again once again I appreciate U-Haul Burbank on Hollywood Way they're the best

Robert S. 
Rating:
5.0

The manager was very helpful and understanding. All staff was friendly and answered my questions about the trailer and how to return during off hours.

Doreen S. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Kobe and staff are always friendly. I highly recommend this location. It's located conveniently with quick access to freeway and cuts down street travel. Thanks Uhaul Sun Valley 7721 N. Hollywood Way.

ALBERT R. 
Rating:
5.0

Alex was a great help. Thank you

michael D. 
Rating:
3.0

U-Haul took my reservation at a specific location as though I was actually going to pick it up there. It's where I've always picked up my U-Haul trailers trucks etc. The day of my rental I was informed that I would have to go much further away in the middle of traffic to pick up my U-Haul truck. It would have been nice if I was informed this at the time of my reservation instead of the day of.

Amy J. 
Rating:
4.0

Customer did not leave a comment.

Gemelo P. 
Rating:
5.0

i came to this location as the orginal location i rented the trailer from didnt have one last min. this location was efficient and clean staff was professional quick and a pleasure to work with.I was in and out in mins and the return was even quicker

Jonathan E. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

She was very helpful and I experienced no delay

Bill S. 
Rating:
5.0

Love Kim and Joey..great friendly service !!!

JOSE M. 
Rating:
4.0

Customer did not leave a comment.

Hugo P.  |  Overall Experience 
Rating:
5.0

TJ was super helpful and patient when assisting me.

Sabrina D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jelani B.  |  First Impressions 
Rating:
1.0

This has been the worst storage and uhaul rental experience I've had out of all the times I've used Uhaul over the years. Honestly I'll never use Uhaul again because of it. The one way rental process was terrible. No one on the corporate side could figure out how to put the drop off location I requested. It took 4 phone calls to get someone that could do it. I went to the storage location and requested if they could they said to call corporate. After finally reaching someone who knew anything they inform me I have to drop it off by 9am on the due date. The documentation didn't mention the 9am time so I planned to drop off after work. But since I'd get charged an extra day I changed my meeting schedule so that I could come drop off the truck at 7am. Which I did. However. When I arrived there was only one employee who was cleaning a truck out. The drive was blocked. So I had to sit and wait 10 mins before I could pull in and drop off the truck. I dropped off the truck gave him the keys. And then a week alter get a bill for an extra day truck rental. He did not check it in until after 2pm thus I got charged an extra day because they don't do things timely at this location. I went in 3 times! Trying to get them to credit me. I emailed them(no response. . Called them. Every time they said the manager was out and couldn't do it themselves. I gave up and let them keep my. Money. I had a storage unit there. That I was slowly moving things out over about 4 car loads. EVERY single time I went there was only one employee always busy outside of the building so I had to stand and wait 10-15 minutes to get my "white lock" key to access my own stuff. They need help. Very poorly managed facility that needs staffing increases or changes. Clearly they need the money they stole from me for the extra rental day more than I do, hopefully they use it to help pay for additional staffing.

justin m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CECIL EDWARD G.  |  Overall Experience 
Rating:
5.0

It was a pleasure to have a storage at UHaul and the management and facilities were great to work with Very pleased

Mark B.  |  Overall Experience 
Rating:
5.0

great employees

marcia s.  |  First Impressions 
Rating:
5.0

Good people, good facilities, never been to a better uhaul location.

Scott F.  |  Overall Experience 
Rating:
4.0

Really nice staff. Friendly and helpful. Clean and professional location.

Scott F.  |  First Impressions 
Rating:
5.0

Jose and Tony were both great & professional. They were there for everything that i needed. Thank you

Allan C.  |  Overall Experience 
Rating:
4.0

Great customer service! I had no problems with this UHaul facility at all. Very satisfied with the two months I needed a storage unit.

Thomas H.  |  Overall Experience 
Rating:
5.0

I received excellent customer service. The attendant was friendly and curious. I would recommend this location to my friends.

Abby Q.  |  First Impressions 
Rating:
2.0

Every time it rained the water would go into the container and some of my things got ruined.

Erick C.  |  Overall Experience 
Rating:
5.0

Thanks for excellent service

GUADALUPE G.  |  First Impressions 
Rating:
5.0

Tony is the man ask for him!

DAVID G.  |  Overall Experience 
Rating:
4.0

Nice staff thank you

WAHID B.  |  Overall Experience 
Rating:
5.0

Daniel and Tony could not be any more helpful. These guys worked their butts off and I had a wonderful experience. I could have never asked for better customer service. I will always recommend here.

Alex S.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Propane

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