Customer Reviews for U-Haul Moving & Storage of Sun Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sun Valley

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abdel N.
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The truck wast dirty, the big dolly and 2 flat dollies I requested not in the truck. The guy working there did not wear a mask when he helped me but did with the previous customers. He also couldn't hear well so tried to get close to me.

MASIS S.
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Manager on duty was awesome! Great help. In and out in no time

Linda H.
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Customer did not leave a comment.

ANITA K.
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The customer service at the location was great, they were very professional and I highly recommend this location.

TIMOTHY W.
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The guy who checked us out (I'm so sorry, I don't recall his name) was fantastic. He was friendly and really knew his stuff. You should definitely give him a raise, and I'm saying this as someone who doesn't' know him personally. He's worth his weight in gold based on his customer service skills alone.

Andrea C.
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Jason was awesome! Would definitely come to this location again.

Alexander V.
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Customer did not leave a comment.

RICHARD R.
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The agent who help us in the morning he needs more training on how to deal to the customer. Look like his not customer oriented. The agent when we returned the truck he's ok .

Jeff W.
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Staff is amazing!

ROBERT M.
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Customer did not leave a comment.

LON M.
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There was a nail in the tire. The truck was beat to shit. The lock on the box door didn't work. It was supposed to cost less the $100 and it cost $300 with no explanation why just a bill. Fuck you online only attitude. I work with people and Your people were not happy to help. The morning guy was overwhelmed with work and could have used a second employee. Customer service sucked. Should have gone to Ryder, or Pensky. Higher flat rate but none of this second rate nickle and dime BS.

QUINTIN U.
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The manager Big T is professional, has great customer service, and makes your renting experience as Smooth as possible

Ramon L.
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Customer did not leave a comment.

SALVADOR C.
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Customer did not leave a comment.

Jordan J.
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Customer did not leave a comment.

Jose P.
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While the overall drop of was un impressive. no walk through of vehicle or discussion vehicle status. I also found the entrance to the the location very precarious. But i choose this location because it was s dedicated uhaul location.

EDVARD B.
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hire better staff ones who have customer service skills to start with and ones who actually know the difference between what they see and what they wanna see.. poor service i hope this place shuts down not worth the money and space they take up...

BRADLEY R.
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I received a bill for 3 extra days of rental when the equipment was actually returned after 3 days of a 5-day rental. I questioned upon receiving the notice of additional charges and after a couple days and 3 inquiries, I received notice that the additional charge would be refunded. Good resolution outcome, but it shouldn't have been needed.

MIGUEL F.
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Customer did not leave a comment.

Jessica H.
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The guy that was working there was very helpful. I'd go back if I needed to rent again.

Alexander A.
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Customer did not leave a comment.

Ranald W.
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Customer did not leave a comment.

Mikheil D.
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Customer did not leave a comment.

Lars O.
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Customer did not leave a comment.

DANIEL W.
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It appeared that a previous renter had spilled some oil in the trailer. It was collected in a channel on the floor. It was not a large amount and did not cause a problem for what used the trailer for. I mentioned it when I turned it in and the worker was very apologetic. Both employees I dealt with, when picking up the trailer and returning it, were efficient, pleasant, and professional. I've rented from U-Haul several times and have always been pleased.

Hugo A.
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I can't think of anything they did they're job very professionally

sarkis B.
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Customer did not leave a comment.

CHRISTOPHER L.
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Customer did not leave a comment.

Miguel M.
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You need to fire Your black representative., He's an asshole. It doesn't have anything with the color but with His disrespect to customers.

Annamarie B.
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Return location was great and helpful!

ARIS O.
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Customer did not leave a comment.

BYRON G.
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Bad customer service

LESLIE O.
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Customer did not leave a comment.

ALEJANDRE B.
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Was assisted in the counter right away.. but uhaul rep who assisted us forgot to load the equipments we rented and gave us a hardtime in our moving without having the equipments . I called right away upon knowing and they said they will refund it.. i wasnt refunded until 2 calls and was charged from other uhaul( glendale) the supplies that i cancelled when they moved my rental booking fr Glendale to Sun Valley (without any calls other than email from the last minute before my truck pick up) very frustrating and stressful experience with uhaul.. which supposed to be helpful when u are already stressed with your moving. I need to call Glendale Ca office for the refund of the supplies they charged me eventhough they cancelled my rentals and was advised to buy the supplies to Sun Valley. Very irresponsible.

JOSE M.
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Check together with customer the condición of the truck or cargo van,level of gas. Everything else is great.

MANUEL M.
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Customer did not leave a comment.

Steve M.
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Customer did not leave a comment.

QUINTIN U.
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Customer did not leave a comment.

Dorian C.
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The man guiding us in gave no direction about the drop off process.

JOE A.
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Too much trouble to rent a truck Too much online work with my cell phone What happened to a representative doing everything for the customer. Hated the rental process Really hated the ridiculous rerun process.. Sorry But many feel the same way!

HENRY D.
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Customer did not leave a comment.

Stephanie C.
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Customer did not leave a comment.

Leigh F.
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Honestly the whole process to sign in and just get the key for the truck took way too long. I don't blame the worker, but he wasn't that clear at letting me know. When I got in the truck it honestly wasn't clean and the fuel was dropping really low. Definitely, felt this wasn't the value that I was charged for.

Rodger B.
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Customer did not leave a comment.

Jeremy F.
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Customer did not leave a comment.

Scott L.
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Customer did not leave a comment.

Eric W.
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Customer did not leave a comment.

PETER S.
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Perfect location for us. Easy to access. Was in and out of there in no time.

Malcolm A.
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Having this location open on Sunday was a lifesaver! Thank you!

STEVE M.
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Trailer had a good amount of trash but customer service made up for it.

Eric G.
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I have had to rent a U-Haul trailer in the past and I did not really care when I picked up the trailer. However, having to gas up my propane tanks I have found the Sun Valley location extremely helpful and has always been a pleasant experience. When needing a truck, while the Sun Valley location is not convenient since there are other location closer to where I live, the customer service is worth the minor inconvenience. I absolutely liked that I can do everything online and just walk up to the desk and get the keys to the truck. Also, the drop off was extremely easy to do. I will definitely be using this location for all my future truck/moving needs.

LATOYA D.
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People there was very nice

Vasken B.
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I had a hell of a time fishing the seat belt from under the seat. make sure the seat belts operate without difficulty. The brakes need service. The pedal pulsates on a down hill braking.

JACK H.
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We had to get a pickup on the spur of the moment and this location was very accommodating. The staff I met, the ease of parking, the easy freeway and the gas station across the street add up to the best uhaul location I have visited.

Leslie R.
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Non

Felipe T.
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Only complaint is I couldn't check out my rental at the counter because their system was down. Also, they didn't have customer parking for me, had to park in a nearby culdesac

Farifteh A.
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Customer did not leave a comment.

Jeffrey E.
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Have your trucks maintenance include steering box and front suspension, I drove 1k miles in a truck with 2" of play in the steering wheel. It was quite dangerous at fwy speeds. I'm lucky to have made it to my location. You( u-haul) put me in a very dangerous situation for 22 hours of driving that truck. I don't appreciate paying almost 2k to put my life in danger.

Eric S.
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The computers were down it took forever to get my truck

joel F.
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Get ride of your your edit your reservation system: it deleted my reservation and did not have a vehicle 1 hour earlier yet when i got there they had 3 vehicles. Also scrap your phone service: said they would be w me in 5 to 10 minutes and hung up on me three times. In person service is good but all other is terrible

Quintin U.
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Customer did not leave a comment.

Christopher C.
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Despite what looked like a very busy morning, the rep who helped us was friendly and patient.

Albert R.
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Customer did not leave a comment.

Rafael A.
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Customer did not leave a comment.

KIM P.
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Customer did not leave a comment.

Jeremiah R.
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Customer did not leave a comment.

MINA C.
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Customer did not leave a comment.

Joseph A.
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U hall U Haul Representative for this location unfortunately was not Helpful, we all understand COVID situation And keep out distance , but put everything on customs to do the paperwork and when you return the truck and put key on counter and you think you are done, but still asking you to complete return paperwork and you wander what should I do and you been there week ago same truck same location but different Representative but not this much headache and this person telling if you don't do paperwork we have to charge you extra it's cross your mind what the hell your are doing in here and what is your job. And I think some personalities tacking advantage of COVID situation.

Ricardo P.
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Customer did not leave a comment.

Darlein M.
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Excellent and professional team!

carrie G.
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Excellent customer service, would definitely recommend. TJ was very helpful and friendly

Paul R.
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Customer did not leave a comment.

Easton L.
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The location and staff were as helpful as they possibly could be considering the circumstances. The U-haul rental process, however, was awful. When I arrived I was told that they only do mobile check ins because of covid, which is understandable but I wish the website had explained that instead of giving me the option to check in at the desk. I got started on checking in with my phone but my progress was halted when the website couldn't get my location data, which was working fine, just not for your website. Why you need my location data to check in when my reservation already clearly states the address of the U-haul facility is beyond me, but the fact that I can't progress the check in process without giving you said location data is ludicrous. Luckily the employee behind the desk was able to help me and process my rental but he told me if the mobile check in doesn't work then I wouldn't be able to return the truck after hours, which is extremely inconvenient. Overall, the employees were as helpful as they could have been while working within your broken system but the general experience has soured my view of your company as a whole. Please understand I don't write this review seeking any sort of refund or discount as I wholly intend never to step foot in a U-haul facility ever again, but I implore you to improve your process and terrible website as I wouldn't wish the horror I experienced on my greatest enemy. Quite Sincerely, Easton

SUZAN B.
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Disgusting Ignorant customer service...no excuses.... do better! Employees accusing you ...only to find out...its U-Haul's problem...and screaming at you...”Give me the keys...Don't lock it!......I NEVER WILL DO BUSINESS HERE AGAIN! Next time I will just go to any rent a car company and get a pick up there ...no drama no harassment..no per mileage Charges....!

ANTHONY P.
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I am having a horrible experience with your company, I rented a Haul against my family's recommendation and I will now make sure to share my horrible experience to confirm their thoughts were correct. A customer service representative rescheduled our reservation because the truck we originally booked was no longer available. She told me that I had 24 hours to return the truck and that I did not have to provide a return time to her, apparently she then took the liberty to list a return time without verbalizing it to me so now I should be charged a late fee. Instead of a late fee, however, the greedy location charged us for a second day as well as insurance for that second day! Now I am speaking with a third person to get this resolved, no one is taking off any of these charges and everyone keeps referring to the contract, yes there is a contract but when your employee verbalizes to me that I have 24 hours to return the rental at no extra cost that should be honored, that is a verbal commitment. I returned it the same day anyways but the app was not working and I did as the cashier who helped us pick up the rental told us to do and left the truck there for him to check in once they opened the next day, yet he still charged me for a second day! This is such a waste of my time and creating so much more stress for an already stressful process of moving in the middle of this pandemic. I will never rent from this company again and will make sure to discourage anyone that I know from doing so as well. I wrote this entire review and am still on hold by the way, your customer service line is a joke, the wait is way too long and the employees are quite frankly rude jerks.

carrie G.
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TJ was awesome! Went above and beyond for us. Give the man a raise!

Myfa C.
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Customer did not leave a comment.

Alexandr H.
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Customer did not leave a comment.

Abelardo G.
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The truck had the check engine light on at pick up. The rep didn't care, he was loud and using foul language. He did not have a mask on at all inside or outside of the store. Also at return it claimed that the truck was picked up with more gas than it actually had. Brought it up to the rep and he said that's not my problem they'll just charge you! He should not be working for a company that has a high traffic customer base. Jus not a good experience at all and will look at other companies veggie dealing with Uhaul again!

Edward O.
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Mention that when switched truck pickup locations, any purchased items online must also be picked up at the original order location.

GEOFFREY C.
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Customer did not leave a comment.

MATTHEW B.
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Customer service was awesome

Nathan P.
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Customer did not leave a comment.

Kyle L.
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The truck had a blinking and dinging noise for the parking brake even when it was disengaged. I reserved two dollies and one appliance dolly- when I showed up on truck pickup day only 1 dolly was in the truck ----- sales rep had to get me two more dollies and check out the trucks parking brake light not going off. It was a rough beginning experience and mobile check in requirements were lengthy. If I knew the store was open I would have just done a regular check in /rental at the counter. The drop off was more organized and way easier / accommodating; The mobile drop off part via the app was somewhat extensive but more fluid than the pickup in the morning.

Thomas B.
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Customer did not leave a comment.

GUILLERMO C.
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Mile pricing is high it would help if it stayed at fixed price like .50 cents a mile , but over all it was an experience

david A.
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Customer did not leave a comment.

DAVID B.
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Your General Manager Taaven Jones made my rental experience smooth and efficient thumbs up

Ron B.
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Had trouble with the online thing, to me it mad it so much harder. I'm not really a tech guy but it was so hard! Marc Murcia came up to me and helped me. He told me not to worry and he took care of me. It was so smooth and fast I was surprised how fast he made it. He had great customer service, he made sure my truck was disinfected also! Great store great customer service!

SHELLEY P.
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Oil and water warning lights were lit on the panel of the 26' truck. We immediately returned it, but cashier said truck was ok because mechanics do not reset panels lights. When we checked under the hood, there was no oil in the engine. PLEASE TRAIN YOUR STAFF TO PHYSICALLY CHECK THE ENGINE.

Miles C.
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If your location thinks it is not going to have the required equipment on the day requested it would be helpful to reach out ahead of time instead of accepting the cc payment and then on the day of the reservation saying that you won't have "my" vehicle until the next day. To top it off the vehicle that was given to me had an issue with the gas tank which made a 7 hour drive into a 9 hour drive and very stressful.

Ronald P.
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Nothing . TJ was fantastic - professional & courteous .

MATTHEW E.
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After this experience I will no longer ever use uhaul again. The counter men were rude, I ordered a 10 foot truck, then was told the location I selected didn't have that so I would have to go to another location for it. Then was told the other location wasn't going to have it as well so was told the only thing available was a 20 foot truck at a third location. When I went to the third location the truck was not a 20 foot truck but a 26 foot truck. Finally when I told the associate that the dollie was not in the truck he informed me they didn't have one I could take and I would have to go to another location but couldn't tell me where. Finally when I returned the truck you tried to charge me extra for more fuel after I returned it with the same amount it had when I got it. Like I said I will now be taking all my business to Penske

kathi T.
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Customer did not leave a comment.

Natalie M.
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Customer did not leave a comment.

Andrea D.
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Customer did not leave a comment.

erick T.
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Customer did not leave a comment.

Andrew B.
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The staff were extremely friendly and helpful. I find good customer service to be unique in today's world and it's something that I appreciate. It also is what makes this location stand out. As for areas to improve. I feel the layout of the trucks and trailers could be improved for easier pickup/return. Though that is more of a “nitpick” than a problem. Good job, thank you.

AUGUSTO L.
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Customer did not leave a comment.

GEOFFREY C.
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Guys are great at this location

Mark B. | Overall Experience |
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It was a pleasure to have a storage at UHaul and the management and facilities were great to work with Very pleased

marcia s. | First Impressions |
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great employees

Scott F. | Overall Experience |
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Good people, good facilities, never been to a better uhaul location.

Scott F. | First Impressions |
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Really nice staff. Friendly and helpful. Clean and professional location.

Allan C. | Overall Experience |
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Jose and Tony were both great & professional. They were there for everything that i needed. Thank you

Thomas H. | Overall Experience |
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Great customer service! I had no problems with this UHaul facility at all. Very satisfied with the two months I needed a storage unit.

Abby Q. | First Impressions |
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I received excellent customer service. The attendant was friendly and curious. I would recommend this location to my friends.

Erick C. | Overall Experience |
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Every time it rained the water would go into the container and some of my things got ruined.

GUADALUPE G. | First Impressions |
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Thanks for excellent service

DAVID G. | Overall Experience |
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Tony is the man ask for him!

WAHID B. | Overall Experience |
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Nice staff thank you

Alex S. | Overall Experience |
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Daniel and Tony could not be any more helpful. These guys worked their butts off and I had a wonderful experience. I could have never asked for better customer service. I will always recommend here.

No reviews have been submitted for this location.

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