Customer Reviews for U-Haul Moving & Storage of Sunset Point / U.S. 19

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sunset Point / U.S. 19

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John M.
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This was my first rental in many years. I could not have been more pleased. The truck was new and it was a wonderful drive. I am total pleased with the services provided.

Jay S.
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Customer did not leave a comment.

Tami H.
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Customer did not leave a comment.

Anthony C.
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Customer did not leave a comment.

Craig C.
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Best UHaul People.

WILLIAM G. | Overall Experience |
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Customer did not leave a comment.

William G.
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Customer did not leave a comment.

Michele W.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Janice D.
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The Service Staff were great, the truck and rented equipment were perfect and the price was reasonable. Although, they said I had six hours rental, but we only used 4 hours. Perhaps a discount would have been in order, since we returned it in 4 hours. Other then that, I was very pleased with everything else.

Steven S.
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It’s not the location I would like to rate low it’s more the app. Regarding picking up after hours. We had so much trouble we had to call 3 times to get the truck. Than on returning it we were over charged for safe move. Do not launch a service that isn’t ready to go live!!!

Dan N. | First Impressions |
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Easy on and off great assistance

Dave G.
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Customer did not leave a comment.

George W.
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The drop of was equally easy and excellent. Thank you !!

Russ W.
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Heather was so pleasant. Everyone should smile like she does.

Scott S.
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The employee was very helpful and talkative. Very pleasant.

John W.
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Customer did not leave a comment.

Carlos C.
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Everything went very well that day, excellent customer service. Thank you so much Heather for your help and advice! I'll rent again from your location. ?????

Matthew W.
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Nada, great job. Got what I needed, excellent customer service, and the price that was quoted. Thanks

kenneth S.
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Customer did not leave a comment.

Ronald A.
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Refuse to return Second location in Clearwater refused to accept Guck your service

Stefan Z.
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Thank you for superb customer service!

Donald R.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

Kenneth K.
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Great little trailer. Very well designed by uhaul.

Robert B.
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Customer did not leave a comment.

Kenneth P.
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I would fix the haul checkin web site. It could not find my location, which meant I couldn’t complete drop off at 1:30 AM. Also, you need to find a way to allow folks to pay the difference between a return trip versus one way after the rental agreement has occurred. If a one way charge is $60 versus a round trip of $30, don’t try to gouge me when I change my mind and want to convert my round trip to one way rental. If it was a $30 difference at the time of rental, keep it that way if I happen to change my mind during trip.

Roy F.
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There were charges on my card that Are not right

Christie H.
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Customer did not leave a comment.

Ricardo S.
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Customer did not leave a comment.

Sharian C.
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Customer did not leave a comment.

Richard L.
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Didn't realize I had to go online and create an account to return truck after hours. Too confusing for some seniors.

Kenneth H.
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More help.

Peter K.
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Great job. Thanks

FREDIE V. | Overall Experience |
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TOO MANY RENT INCREASES - COULDN'T AFFORD ANY LONGER - CHEAPER RATES ELSEWHERE

Felipe M.
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Customer did not leave a comment.

David H.
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Customer did not leave a comment.

Thomas B.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

Roderic W.
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The staff was over-worked with a long line of customers waiting for service. I can only hope they are compensated well for their strenuous work. Rod Weber

demtrius B.
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Customer did not leave a comment.

Paul R.
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Customer did not leave a comment.

Judson R.
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I also get propane here, always a good experience.

James S.
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Employee was vaping inside at the desk when I entered the business. He quickly tried to wave the smoke away.

Stephen S.
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When we dropped off the truck no one was inside. Had to wait about 5 Mins before some one came in referred to me by my first name and said what my total price was going to be. Very informal. No "thanks for waiting" or " sorry for the wait". And I would prefer you mangle my last name so I can correct you or give permission to use my first name.

William K.
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I got left in a dark parking lot for 2 and a half hours in the middle of the night. They tried to make it up by giving me something I really shouldn't have even been charged with. Then charged me the full amount without giving me any discount, but instead charging me for something I didn't use, and will not release the other $40 from my reservation.

Laura V.
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Customer did not leave a comment.

Donald R.
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Managers were very respectful considerate and understanding.

Lynn K.
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Their customer service is above and beyond excellent. I’ve gone there several times and also rented a van. The associates are very helpful and courteous.

Jonas P.
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Customer did not leave a comment.

Brian H.
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Unfortunatly I had set everything up the day before a when we got there they didn't have it ready to go. This cost me $50 while we waited around

Dana Z.
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Customer did not leave a comment.

carlos g. | Overall Experience |
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Most of the staff are friendly and helpful.

Joshua R.
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The girl who helped get me the cargo van was helpful and easy to work with (I think her name was Codi?)

Jonathan C.
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Customer did not leave a comment.

mark S.
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Customer did not leave a comment.

Steven H.
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I can't think of anything that would make the experience any better.

Mario C.
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Customer did not leave a comment.

THOMAS B.
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Customer did not leave a comment.

Scott B.
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Customer did not leave a comment.

gaetano A.
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Customer did not leave a comment.

Scott R.
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Customer did not leave a comment.

Thomas M.
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Was given a vehicle that had just been returned and needed cleaned, both inside and out.

scott R.
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Great experience all around

Gregory K.
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Liza was great

LAURIN P.
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Location was maintained well and so was the equipment provided. The staff of very personable and very attentive.

Jorge R.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

Sharon A.
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I would like everyone to know if you rent a truck from this location, do not leave your car there. I rented a truck from here and left my car. When I got back and started home I got a flat tire which the tire was only one week old. When I got to the place to fix it, they told me it was slashed. Along with my tire the top of my car got scratches in it like someone keyed it. Please don't use this location

Bryan C.
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Customer did not leave a comment.

Michael M.
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Chris was very good Customer service and so is the gentleman that took care of me when I first came in. I would highly recommend this to anybody to use your facility

Allyce W.
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Vehicle was having trouble shutting off, and the oil light was on.

Holly M.
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Need directions to get to entrance coming from the North.

Lydia W.
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My first time renting a u-haul and the staff here made the process super easy and smooth. Thank you!

misty S.
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Customer service was the best

Chris L. | Overall Experience |
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A bit pricey

Michael T.
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Service personnel attempted to extort additional $20.00 to unhitch towing cart from 15' Uhaul truck. When I refused and requested documentation to clarify charges they stated they would just do me a favor this time.

Josh W.
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They were willing to help us put the trailer on and make sure everything was right.

Richard A.
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the truck was brand new and the cab was infested with cockroaches it was an uncomfortable ride

Joseph X.
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Customer did not leave a comment.

Romel M.
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Customer did not leave a comment.

Robert P.
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Find different people! Tyler was incapable of simple arithmetic and seem not to understand simple logic. His co worker was similarly inclined. Charging $16+ for a 16 mile trip for fuel was pure petty theft. If needs be in the future I will avoid this U HAUL operation and advise others to do the same! Dr. Robert J Patla

John G.
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Very nice and clean restroom and the staff went out of their way to be sure my rental went smoothly. Thanks

Mark R.
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Customer did not leave a comment.

robert R.
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Customer did not leave a comment.

John D.
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Very easy to do business there!

Jeffery C.
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Customer did not leave a comment.

Dean D.
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Customer did not leave a comment.

Cody M.
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Customer did not leave a comment.

Steven B.
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Would have rated a 5 except for the female employee who was working Saturday 12/21 @ 9:15 am... She did not wait on me ( the guy who waited on me was a 5+) but her interactions with her customer was a 2 or 2+. Her service was so subpar that my son and I discussed it when we left the store.

Taylor B.
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Customer did not leave a comment.

HENRY W.
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Customer did not leave a comment.

Donnie M.
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Customer did not leave a comment.

Todd G.
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Look no further! Absolutely the best moving company in Florida. Professional, punctual, friendly, safe, secure, and courteous are the words that underscore the level of exceptional services that were provided during our recent move. If you are looking for the best moving company, this is the one.

Robert C.
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Great service was helpful

Nathan R.
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Customer did not leave a comment.

Kathryn B.
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Customer did not leave a comment.

Dean D.
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Customer did not leave a comment.

CARLTON W.
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Totally unsatisfied. I was charged for damage that I never created, there is no way to call the actual location only the head office, and they let me know a manager will be contacting me within 24 to 48hrs. Its 3 days now and no call but my credit card was changed the next day after I returned the vehicle.

Steve P.
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Customer did not leave a comment.

Dale F.
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Customer did not leave a comment.

Juan C.
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Customer did not leave a comment.

John G.
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Customer did not leave a comment.

Tammy K.
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Customer did not leave a comment.

Leman A.
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Customer did not leave a comment.

Gail V. | Overall Experience |
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Staff at location very friendly. Billing depart not so helpful. Was advised of rental increase but not total WITH taxes. Then charged late fee TWICE even after paying what I was told was fee w/tax.

diane c. | Overall Experience |
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If I ever need storage again I will certainly use this facility.

Krystle M. | Overall Experience |
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Amazingly helpful staff ... Completely secure and well lit facility ... Highly recommended

Roy J. | First Impressions |
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The facility is clean and very easy to access.

Randy B. | Overall Experience |
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Nice place. We dealt with several employees over the 3 months we were in and out. They were always friendly and helpful. I would hire any of them.

rose c. | First Impressions |
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VIT was very helpful. I could not ask for better assistance.

Gary J. | Overall Experience |
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Great service during my transactions

Angela A. | First Impressions |
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super nice

Natalia J. | First Impressions |
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Great and very professional service

andrew s. | Overall Experience |
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Mr. Marks and his team were always patient and kind and always handled all of our questions, and concerns.

Randy B. | First Impressions |
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The staff were very helpful and friendly. Storage unit was clean. Returning rental equipment was easy. Only problem was when I reserved the unit I was quoted $184.95. Then charged $15 more.

Candace C. | Overall Experience |
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Worked with Renee Johns. She was such a big help.

Ron S. | Overall Experience |
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The young lady that chooses out my rental unit yesterday is the best ambassador for U-haul I have dealt with, professional, friendly, and personable. You are lucky to have such an employee

Melanie M. | First Impressions |
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Your agent did an excellent job taking care of my needs and explaining procedures, and I was favorably impressed. But there were more customers than agents who could timely handle them.

Jeffrey M. | Overall Experience |
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The staff at U Haul made our move seamless! Its stressful at the best of times moving but they made it so much better. Renee was a total sweetheart and was so so helpful plus many others as well.

robert h. | Overall Experience |
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The Nice young Lady was very helpful with the service and was very professional and I would recommend and commend her work ethics I've seen her upon trips to store she is very thoughtful and thorough.

lanajuia e. | First Impressions |
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N/a

Michael B. | First Impressions |
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Renee Johns was absolutely awesome throughout the entire process. She knows what customer satisfaction is all about.

Kevin P. | First Impressions |
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Staff was fast and courteous. Would definitely recommend.

Gail V. | First Impressions |
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Very satisfied! Site worked with me on keeping truck extended period of time.

vicki f. | Overall Experience |
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Very happy with professional help and facility!

virgina v. | Overall Experience |
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Thank you for your service

Paula V. | Overall Experience |
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Thanks

Toni Y. | Overall Experience |
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Have rented for storage, rental property perposes, and permanent moves. Comfortable trucks. Modern and welmaintained! Great service and sales Reps. No need for supplies... you have it al!! Thank you!

cristin h. | First Impressions |
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Good afternoon, My unit was reserved on line from NH. My family handled the unit business in FLA. They told me the experience was "5 STAR"! Thank you!

Jeffrey M. | First Impressions |
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Very nice and helpful. Good rates.

TANIA B. | Overall Experience |
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You guys always made it easy! Great location!

GEOFFREY G. | Overall Experience |
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I was in the hospital for several weeks recuperating and was late paying my monthly bill. First time in over six years! Management was unwilling to waive late fees. Poor policy.

Marcia P. | First Impressions |
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Friendly, professional staff. Clean, well lit facility.

suzanne b. | Overall Experience |
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Very helpful associates, only one thing is when the space isn't available that was reserved to let a person know before they get there, so you have an Option to find the price and size you wanted

tiffany p. | First Impressions |
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Great service

patricia b. | Overall Experience |
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Easy to locate and friendly helpful staff

paulette s. | Overall Experience |
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Thank you for helping us during a most difficult time. We just lost our brother and needed a place for his things quickly! God Bless

MIGUEL R. | Overall Experience |
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I loved the service I received I will rent again from this location just had to close temporarily due to domestic violence issues with my spouse.

MARY M. | Overall Experience |
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The staff and facility more than met my expectations

Lisa B. | First Impressions |
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All the staff was very helpful and welcoming, however, Rene gave exceptional customer service and made the experience stress free after a long move. The facility is clean and secure.

robert h. | First Impressions |
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Very easy to work with staff and were very professional.Thx.

cynthia s. | Reservation |
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Staff was helpful and the grounds clean and easy access. They are average in terms of all over experience. I'm happy.

stephannie m. | Overall Experience |
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Robert always was helpful and went above and beyond to help me! Will highly recommend this facility .

David H. | Reservation |
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Lauren was great, but I was called a racist by Josh. Even though I'm married to a Thai woman. Unfortunately he sees things in black & white, so I would NEVER do business with such a person.

DENNIS B. | Overall Experience |
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thank you

Kathleen M. | Reservation |
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Such friendly folks working at this location.

joseph paul s. | Overall Experience |
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Friendly employees and helpful. Unit and building clean well taken care of. This was place was close to us and we’re glad that we picked it. Would recommend this place for your storage needs.

Christopher W. | Overall Experience |
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I never had any problems with my stuff being secured there. Well maintained units. No problems with water, everything was protected

JOHN P. | Overall Experience |
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Paid for climate control but all wood furniture came out with mold. All cloth type items were musty and has to be washed. Seems 160.00 a month would be better storage unit than mine.

No reviews have been submitted for this location.

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