Customer Reviews for U-Haul Moving & Storage of Sunset Point / U.S. 19

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sunset Point / U.S. 19

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Monica J. | First Impressions |
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Customer did not leave a comment.

Paul R.
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BRYAN S.
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Front desk attendant was very helpful.

Simona S. | Overall Experience |
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Great experience.

Cathy C.
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Customer did not leave a comment.

Paul C.
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ANTHONY R.
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MARGUERITE G.
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Customer did not leave a comment.

SUZANNE H.
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SUZANNE F.
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Charles H.
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J P.
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JACK H.
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KATHERINE L.
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No employees wearing masks at all during a pandemic, when a more contagious strain is starting to spread. Not even around their neck or chin, just literally no mask at all. There are markers on the floor inside to remind of social distancing but employees weren't doing that either. I picked up at 9:30 and the person who helped me was already filthy. Dirty hands, hoody with food or vomit spilled on the front. I get that people work and get dirty but this was in the morning, and I can't imagine how cleaning or moving a uhaul would cause dried crusted food down the front of a hoodie or make you unable to wash your hands - again - during a pandemic. He took a picture of my license which he didn't explain and mysteriously had to enter my card numbers manually, I wouldn't think much of this normally but given the total lack of professionalism or responsibility I'm going to have to monitor my card for identity theft. He called me over to the truck when I dropped it off like I was in trouble. He said “remember what I told you about the gas? You didn't fill it up”. I read the contract and knew I could return it for a fixed rate on the missing gas as we were still way above a quarter of a tank. So I said I know, it's going to be 3.75 a gallon for the missing gas. He said no it's 4.00 a gallon. So I had to remind him my contract says 3.75. In short this was one of the most sketchy uncomfortable Uhaul situations I have ever been in and I will never use this location again. If uhaul doesn't have a company policy about masks then I will not use uhaul again.

RICHARD K.
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Customer did not leave a comment.

Alice W.
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They only had 1 worker and she was very busy getting propane and checking people out, so it was backed up. She was a very hard worker

David P. | Overall Experience |
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Customer did not leave a comment.

ROBERT S.
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MARTIN WILLIAM T.
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DANNY R.
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Nice people.

Lori G. | Overall Experience |
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I had my storage unit for six months and the rates were raised twice on it . I think that's a bit extreme .

Krizia C.
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I like this U-Haul store except they charged me for the dolly when I didn't use it. It came off at some point on the drive back to their location. 7 bucks for equipment I didn't use.

KEVIN M.
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Customer did not leave a comment.

Teresa S.
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JAMES F.
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TERESA S.
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DEBORAH K.
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Customer did not leave a comment.

GREGORY K.
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Great service with the other customers craziness.

MICHAEL S.
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When I picked up the trailer the lady helping me was very friendly and welcoming. When I returned the trailer the guy didn't say two words to me. It was odd, night & day customer service.

PAUL S.
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Excellent customer service.

PATRICIA M.
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I was disappointed that the staff was not wearing masks.

NORMAN F.
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Customer did not leave a comment.

CHRISTOPHER C.
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The windshield wipers did work and I had to keep stopping to clean the windshield. Pretty dangerous

MICHAEL S.
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Customer did not leave a comment.

WAYNE L.
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Customer did not leave a comment.

Priscilla S.
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Implementation of refund if full days were not utilized

JOHN L.
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PAMELASUE E.
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Customer did not leave a comment.

nickolas M.
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FREDERICK C.
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All is good. Nothing to add right now.

DONNA H.
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Have chairs closer to sales desk for people that have a hard time walking

SIMONA S.
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It was Amazing experience.

Jonathan A.
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Customer did not leave a comment.

RONALD D.
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Employees were very helpful. The rental met my needs and I would rent from this location again in the future.

MARK C.
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JANET L.
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Customer did not leave a comment.

Monique M.
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I really appreciated all the help we were given to find the right truck for us. I had changed my reservation so many times already and was still hesitant about the truck I picked but the lady (I'm sorry for the life of me, I can't remember her name) had looked for a larger truck (there wasn't one) and helped me picture the truck full to see that it would work for us. TJ was great when we picked up the auto transport later in the evening. I was worried about getting the car tied down properly and even though uhaul was getting ready to close, he walked us through the whole process, attached the trailer, made sure I had the right amount of insurance and helped us load and secure the car. He really set my mind at ease that the car wouldn't move at all.

JOHN R. | Overall Experience |
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Customer did not leave a comment.

FELIPE L.
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STEVEN S.
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Surprised at $3 charge for early pickup when trailer was already there and reserved - but minor issue. Very happy overall with service and allowing us a newer trailer which didn't leak a drip as we did hit rain on way to SC. Thanks

ROBERT C.
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Customer did not leave a comment.

ANDREW M.
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I was told there would be furniture dollies and there weren't any rentals. We had to buy one. They didn't tell us there was only 1/4 tank of gas and we had to go fill up. Poor communication.

Matt S.
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People were friendly and helpful.

Darcy C.
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Customer did not leave a comment.

PHUOC L.
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All lady do good and friendly

Jean S.
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Customer did not leave a comment.

DAVID M.
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The customer service was excellent

Kevin H.
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Customer did not leave a comment.

Emily L.
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Marjorie W.
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Richard S.
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MICHELLE B.
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I was told if I bring back the car trailer before the 5 days, some of my money would be refunded. Since then I was told the employee was new and that is wrong.

IGOR A.
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Customer did not leave a comment.

DONALD K.
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Customer did not leave a comment.

james B.
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Everyone was nice and helpful, no complaints

Loretta K.
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Customer did not leave a comment.

GALEN V.
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Was friendly, efficient and good service.

Ron S.
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Fantastic staff. Always a great experience.

Jenny T.
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Customer did not leave a comment.

JESSE P.
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Customer did not leave a comment.

BRIAN M.
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Customer did not leave a comment.

RUSSELL Z.
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Make all additional upgrades/ insurance charges clearer on your web site. The store explained everything but my expected expense went from $55 to $125 by the time I was done.

JEFFREY B.
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Very nice staff got me in & out quickly.

DALE H.
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Had a great experience. The ladies that work there were awesome!!

STEPHEN J.
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Customer did not leave a comment.

Eugene A.
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Customer did not leave a comment.

Jessica G.
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I had to wait in line for over a half hour the day I had a reservation to pick up a truck because there was not enough employees. Very inconvenient

LEWIS S. | Overall Experience |
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12 years and ~ $15,000.00 later, Merry Christmas

Patricia M.
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Customer did not leave a comment.

JAMES C.
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Wilfredo L.
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Nicholas M.
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JAMES G.
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WILLIAM H.
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Marito R. | Overall Experience |
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Customer did not leave a comment.

DANIEL P.
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During a pandemic, all employees should be wearing masks. None of the employees were wearing a mask.

Betty B. | Overall Experience |
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Was charged for a month for an oversized unit becausevI filled my 10 x 15 and needed a 5 x 5 to put my remaining things in for 2 weeks until I moved into my house. I was told the only unit available was another 10 x 15 and was charged $225 for 2 weeks of storage???? Pretty shifty business practice!

Ronald B.
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The truck was hard to start on occasion. The lock for the overhead door was impossible to open requiring a return to the location to get the lock open with the master key. We were compensated to the extra miles we drove to get this done. Better it worked in the first place

Rebecca M.
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I made a reservation at this location and received a phone call that the Truck I ordered wasn't available at this chosen location and I was given a new store location to pick up my truck. The new location was clos we d on Sundays and after standing there for 15 minutes trying to call all numbers. Got told to go back to the original Store picked they had a truck. Not satisfied how that was handled.

MICHAEL S.
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Outstanding customer service by Brieanna & Heather. I would Highly recommend Uhaul & this location.

THOMAS S.
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well maintained? the truck had an idiot light that said it not only needed an oil change but that one was required. your people made the difference. both Heather and the fellow who checked me out when i came back were excellent. look for my review on YELP. i am Tom T.

Brian B.
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Customer did not leave a comment.

Christine F.
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Nothing. Staff was very helpful. I've used this location b4. Your staff & cleanliness of vehicles is what brings me back.

Ann M. | Overall Experience |
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Convenient in all respects!

Donald U.
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Customer did not leave a comment.

Justin S.
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Do I get $15 back for returning trailer clean?

Stephen O.
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great

Derek P.
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Customer did not leave a comment.

Jeffrey A.
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GREGORY B.
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Great staff. 2 girls.

Scott R.
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Always on top of their game. Couldn't be any easier

Robert S.
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Was confused. Said they normally didn,t do one way haul but took it back.

Ciera P. | First Impressions |
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Customer did not leave a comment.

William N.
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Make sure the fuel reading agrees with the contract, prior to leasing.

CODY R.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

cheryl L.
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DANIEL K.
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STEVEN S.
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The milage was misread and I was charged 4 times the amount! The driver door I had to slam shut hard every time...

Jimmy D.
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Customer did not leave a comment.

Steve W. | First Impressions |
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The staff at this location made everything easy to get completed. The only draw back is the access hours to the storage facility. There is no access after 7 pm, for a lot of individuals, that's an issue. Mine, not so much. I would recommend this location to everyone, they went above and beyond to make my my day easier.....

paul m. | Overall Experience |
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People there are as fine as a frogs hair split four ways!

FLOR C. | First Impressions |
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We have always had great service from the Manager and staff.

wayne h. | First Impressions |
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Customer did not leave a comment.

Jeff R. | Overall Experience |
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Customer did not leave a comment.

Betty Jo S. | First Impressions |
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Customer did not leave a comment.

Jerry g. | Overall Experience |
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Awesome people, Awesome storage everything is Awesome . keep the good works guys I am 110 % satisfied to all your service :)

Mike C. | Overall Experience |
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Great customer service and friendly. Brianna (misspelled )was exceptional!

MERLE P. | Overall Experience |
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This facility is far above expectations for a storage unit. The owner Vit is very involved in the day to day operation and is very helpful and professional. The counter person we dealt with was Brianna and she was amazing in her customer service skills and willingness to make sure the customer gets what they need. I would recommend considering using this facility even if it meant traveling a short distance, THEY ARE THAT GREAT!

TOM R. | Overall Experience |
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Customer did not leave a comment.

Mike C. | First Impressions |
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Customer did not leave a comment.

HUGO M. | First Impressions |
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Vit Pociorek helped me a great deal he was polite and very knowledgeable thank you so much.

kathy S. | Overall Experience |
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I must add that storing houshold 2 years Will effect photos especially if they are in an album. Air conditioning not cool enough.

JASON D. | First Impressions |
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Customer did not leave a comment.

GORDON W. | Overall Experience |
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Awesome facility and staff! I rented a large unit for 4 years, from April 2016 - April 2020, and never had an issue. I never saw a single ant, spider, roach, or rodent the entire time. My belongings came back out in great condition after 4 years! Incredible.

alicia m. | Overall Experience |
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To expensive. There are other facilities climate control fol almost half price. Also I have problems with the website (is terrible) and if you late you have to pay extremely high fees. They really take advantage of you. Criminal exchange. Search for other facilities. There are a lot really nice and a lot cheaper

Stefan Z. | Overall Experience |
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Customer did not leave a comment.

WILLIAM G. | Overall Experience |
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Customer did not leave a comment.

Dan N. | First Impressions |
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Easy on and off great assistance

FREDIE V. | Overall Experience |
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TOO MANY RENT INCREASES - COULDN'T AFFORD ANY LONGER - CHEAPER RATES ELSEWHERE

carlos g. | Overall Experience |
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Most of the staff are friendly and helpful.

Chris L. | Overall Experience |
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A bit pricey

Gail V. | Overall Experience |
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Staff at location very friendly. Billing depart not so helpful. Was advised of rental increase but not total WITH taxes. Then charged late fee TWICE even after paying what I was told was fee w/tax.

diane c. | Overall Experience |
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If I ever need storage again I will certainly use this facility.

Krystle M. | Overall Experience |
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Amazingly helpful staff ... Completely secure and well lit facility ... Highly recommended

Roy J. | First Impressions |
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The facility is clean and very easy to access.

Randy B. | Overall Experience |
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Nice place. We dealt with several employees over the 3 months we were in and out. They were always friendly and helpful. I would hire any of them.

rose c. | First Impressions |
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VIT was very helpful. I could not ask for better assistance.

Gary J. | Overall Experience |
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Great service during my transactions

Angela A. | First Impressions |
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super nice

Natalia J. | First Impressions |
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Great and very professional service

andrew s. | Overall Experience |
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Mr. Marks and his team were always patient and kind and always handled all of our questions, and concerns.

Randy B. | First Impressions |
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The staff were very helpful and friendly. Storage unit was clean. Returning rental equipment was easy. Only problem was when I reserved the unit I was quoted $184.95. Then charged $15 more.

Candace C. | Overall Experience |
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Worked with Renee Johns. She was such a big help.

Ron S. | Overall Experience |
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The young lady that chooses out my rental unit yesterday is the best ambassador for U-haul I have dealt with, professional, friendly, and personable. You are lucky to have such an employee

Melanie M. | First Impressions |
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Your agent did an excellent job taking care of my needs and explaining procedures, and I was favorably impressed. But there were more customers than agents who could timely handle them.

Jeffrey M. | Overall Experience |
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The staff at U Haul made our move seamless! Its stressful at the best of times moving but they made it so much better. Renee was a total sweetheart and was so so helpful plus many others as well.

robert h. | Overall Experience |
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The Nice young Lady was very helpful with the service and was very professional and I would recommend and commend her work ethics I've seen her upon trips to store she is very thoughtful and thorough.

lanajuia e. | First Impressions |
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N/a

Michael B. | First Impressions |
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Renee Johns was absolutely awesome throughout the entire process. She knows what customer satisfaction is all about.

Kevin P. | First Impressions |
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Staff was fast and courteous. Would definitely recommend.

Gail V. | First Impressions |
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Very satisfied! Site worked with me on keeping truck extended period of time.

vicki f. | Overall Experience |
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Very happy with professional help and facility!

virgina v. | Overall Experience |
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Thank you for your service

Paula V. | Overall Experience |
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Thanks

Toni Y. | Overall Experience |
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Have rented for storage, rental property perposes, and permanent moves. Comfortable trucks. Modern and welmaintained! Great service and sales Reps. No need for supplies... you have it al!! Thank you!

cristin h. | First Impressions |
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Good afternoon, My unit was reserved on line from NH. My family handled the unit business in FLA. They told me the experience was "5 STAR"! Thank you!

Jeffrey M. | First Impressions |
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Very nice and helpful. Good rates.

TANIA B. | Overall Experience |
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You guys always made it easy! Great location!

GEOFFREY G. | Overall Experience |
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I was in the hospital for several weeks recuperating and was late paying my monthly bill. First time in over six years! Management was unwilling to waive late fees. Poor policy.

Marcia P. | First Impressions |
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Friendly, professional staff. Clean, well lit facility.

suzanne b. | Overall Experience |
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Very helpful associates, only one thing is when the space isn't available that was reserved to let a person know before they get there, so you have an Option to find the price and size you wanted

tiffany p. | First Impressions |
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Great service

patricia b. | Overall Experience |
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Easy to locate and friendly helpful staff

paulette s. | Overall Experience |
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Thank you for helping us during a most difficult time. We just lost our brother and needed a place for his things quickly! God Bless

MIGUEL R. | Overall Experience |
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I loved the service I received I will rent again from this location just had to close temporarily due to domestic violence issues with my spouse.

MARY M. | Overall Experience |
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The staff and facility more than met my expectations

Lisa B. | First Impressions |
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All the staff was very helpful and welcoming, however, Rene gave exceptional customer service and made the experience stress free after a long move. The facility is clean and secure.

robert h. | First Impressions |
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Very easy to work with staff and were very professional.Thx.

cynthia s. | Reservation |
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Staff was helpful and the grounds clean and easy access. They are average in terms of all over experience. I'm happy.

stephannie m. | Overall Experience |
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Robert always was helpful and went above and beyond to help me! Will highly recommend this facility .

David H. | Reservation |
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Lauren was great, but I was called a racist by Josh. Even though I'm married to a Thai woman. Unfortunately he sees things in black & white, so I would NEVER do business with such a person.

DENNIS B. | Overall Experience |
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thank you

Kathleen M. | Reservation |
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Such friendly folks working at this location.

joseph paul s. | Overall Experience |
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Friendly employees and helpful. Unit and building clean well taken care of. This was place was close to us and we’re glad that we picked it. Would recommend this place for your storage needs.

Christopher W. | Overall Experience |
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I never had any problems with my stuff being secured there. Well maintained units. No problems with water, everything was protected

JOHN P. | Overall Experience |
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Paid for climate control but all wood furniture came out with mold. All cloth type items were musty and has to be washed. Seems 160.00 a month would be better storage unit than mine.

No reviews have been submitted for this location.

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