Customer Reviews for U-Haul Moving & Storage of Sunset Point / U.S. 19

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sunset Point / U.S. 19

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Stevie G. on

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Terry D. on

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Everything was great !! Customer service is excellent ! Will definitely recommend. Thank you ALL for your help.

Mary S. on

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Cynthia K. on

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Joseph F. on

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Everything was fine except the return. I was told to call a number and be given a return location upon arrival. The location was closed so I left the trailer. I opened the app to self return and it opened a program designed for trucks. I just left the trailer in a good spot and left a little unsure. Other than than that all was fine.

David M. on

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excellent service by personel

Brenda K. on

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Niels B. on

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Awesome service, fast and friendly.

Robert M. on

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Wonderful. Needed to rent a truck. walked out with truck and the price was amazing. Best in town and beats the competitors who try to take advantage of people.

Sherika D. on

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The truck was horrible needs repairs!

DANIEL M. on

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Quick check-in

PETER F. on

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Friendly, courteous staff.

Jayne G. on

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Everything was good!!! Personnel pleasant and helpful

James W. on

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Had a very friendly, professional experience while renting a truck.

Nicolaos T. on

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Troy H. on

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Friendly and accommodating.

Robert B. on

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Alejandro E. on

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Customer service needs to be friendly to everyone not just to....some. The lady was very rude.

Cheryl T. on

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I was very pleased at the time. There is no need for improvement.

Amy K. on

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Very friendly and helpful!!!

John B. on

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Friendly, thorough, service tech.

john N. on

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keep the same workers GOOD JOB thank you John

Brian B. on

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When went to get the truck they did not have one and it took over an hour to check out.

Harold M. on

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CLARENCE I. on

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I had to rent a truck for Saturday but forgot to request it until Friday, and these folks had no problem arranging one for when I needed it! Turns out, I could not complete the move Saturday and requested a second day to use it, and again, these folks made sure there was no problem with that, and i got the job done! Very happy with this team, and y;all have our thanks!

Dan G. on

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I can't think of any Improvement needed. My installation was done efficiently and in less time than they estimated. Overall a great experience!

Shirley J. on

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The person who helped me (and I forget her name! So sorry) was fantastic and sheer grace under crazy pressure that day.

Brian S. on

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Renee was the most accommodating person I’ve ever met. She helped us throughout a difficult move from our old building. Chris was helpful as well. Thanks staff !

jose C. on

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Pedro P. on

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Deborah C. on

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Due to circumstances beyond my control, I was not able to pick up my tow dolly at the original scheduled time. When I arrived later in the afternoon it had been rented, but fear not, because Renee John's provided me with outstanding, award-winning customer service which I have not seen or experienced in years. Within 30 minutes my car was up on a transporter-no charge for upgrade-and I was well on my way and a very satisfied customer, to boot. Kudos to you, Renee, and to the gentleman who was assisting you that evening; it really set the stage for a most excellent adventure.

Jed W. on

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Eric W. on

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Fast and efficient service

Luis R. on

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Everything went smooth, Thank you

Charles F. on

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peter T. on

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Mark P. on

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Jayne G. on

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No improvement needed, things were great and customer service was wonderful

rose c. on

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VIT was very helpful. I could not ask for better assistance.

Gary J. on

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Great service during my transactions

Angela A. on

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super nice

Natalia J. on

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Great and very professional service

andrew s. on

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Mr. Marks and his team were always patient and kind and always handled all of our questions, and concerns.

Randy B. on

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The staff were very helpful and friendly. Storage unit was clean. Returning rental equipment was easy. Only problem was when I reserved the unit I was quoted $184.95. Then charged $15 more.

Candace C. on

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Worked with Renee Johns. She was such a big help.

Ron S. on

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The young lady that chooses out my rental unit yesterday is the best ambassador for U-haul I have dealt with, professional, friendly, and personable. You are lucky to have such an employee

Melanie M. on

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Your agent did an excellent job taking care of my needs and explaining procedures, and I was favorably impressed. But there were more customers than agents who could timely handle them.

Jeffrey M. on

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The staff at U Haul made our move seamless! Its stressful at the best of times moving but they made it so much better. Renee was a total sweetheart and was so so helpful plus many others as well.

robert h. on

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The Nice young Lady was very helpful with the service and was very professional and I would recommend and commend her work ethics I've seen her upon trips to store she is very thoughtful and thorough.

lanajuia e. on

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Michael B. on

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Renee Johns was absolutely awesome throughout the entire process. She knows what customer satisfaction is all about.

Kevin P. on

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Staff was fast and courteous. Would definitely recommend.

Gail V. on

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Very satisfied! Site worked with me on keeping truck extended period of time.

vicki f. on

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Very happy with professional help and facility!

virgina v. on

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Thank you for your service

Paula V. on

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Thanks

Toni Y. on

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Have rented for storage, rental property perposes, and permanent moves. Comfortable trucks. Modern and welmaintained! Great service and sales Reps. No need for supplies... you have it al!! Thank you!

cristin h. on

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Good afternoon, My unit was reserved on line from NH. My family handled the unit business in FLA. They told me the experience was "5 STAR"! Thank you!

Jeffrey M. on

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Very nice and helpful. Good rates.

TANIA B. on

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You guys always made it easy! Great location!

GEOFFREY G. on

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I was in the hospital for several weeks recuperating and was late paying my monthly bill. First time in over six years! Management was unwilling to waive late fees. Poor policy.

Marcia P. on

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Friendly, professional staff. Clean, well lit facility.

suzanne b. on

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Very helpful associates, only one thing is when the space isn't available that was reserved to let a person know before they get there, so you have an Option to find the price and size you wanted

tiffany p. on

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Great service

patricia b. on

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Easy to locate and friendly helpful staff

paulette s. on

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Thank you for helping us during a most difficult time. We just lost our brother and needed a place for his things quickly! God Bless

MIGUEL R. on

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I loved the service I received I will rent again from this location just had to close temporarily due to domestic violence issues with my spouse.

MARY M. on

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The staff and facility more than met my expectations

Lisa B. on

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All the staff was very helpful and welcoming, however, Rene gave exceptional customer service and made the experience stress free after a long move. The facility is clean and secure.

robert h. on

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Very easy to work with staff and were very professional.Thx.

cynthia s. on

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Staff was helpful and the grounds clean and easy access. They are average in terms of all over experience. I'm happy.

stephannie m. on

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Robert always was helpful and went above and beyond to help me! Will highly recommend this facility .

David H. on

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Lauren was great, but I was called a racist by Josh. Even though I'm married to a Thai woman. Unfortunately he sees things in black & white, so I would NEVER do business with such a person.

DENNIS B. on

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thank you

Kathleen M. on

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Such friendly folks working at this location.

joseph paul s. on

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Friendly employees and helpful. Unit and building clean well taken care of. This was place was close to us and we’re glad that we picked it. Would recommend this place for your storage needs.

Christopher W. on

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I never had any problems with my stuff being secured there. Well maintained units. No problems with water, everything was protected

JOHN P. on

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Paid for climate control but all wood furniture came out with mold. All cloth type items were musty and has to be washed. Seems 160.00 a month would be better storage unit than mine.