Customer Reviews for U-Haul Moving & Storage of Sunset Point / U.S. 19

Rating:

5.0

Prompt, professional and polite. Could not ask for better customer service.

Rating:

5.0

Everyone was great

Rating:

5.0

They went out of their way to help with extending trailer even though it was not available. Had personal truck issue that was pulling trailer that required extension. People at store and 800 number were exceptional. Thank you for the help.

Rating:

1.0

They over charged me of gas even though I filled the tank to where it supposed to be!!!! This is rip off

Rating:

5.0

Great customer service, knowledgeable and patient with all my questions. The U-Haul cargo van can hold a lot of stuff.

Rating:

5.0

Thank you so much to the team for helping me make the right decision on where and how to store my belongings. Especially Sterlen who gave me his honest and solid guidance on an issue that concerned me due to me having very little knowledge and experience on what to do. Everyone there was great and made experience as a customer very enjoyable. 10/10 I definitely recommend.

Rating:

5.0

This particular location has the most friendly and helpful staff I've seen.

Rating:

3.0

Service maintenance was on stabling light and tire maintenance

Rating:

5.0

Very friendly and easy to pick up and go!

Rating:

5.0

The staff was very helpful and efficient. Answered all my questions. And made sure I understood how to proceed and complete my rental. I like this location and staff very much.

Rating:

5.0

Na

Rating:

4.0

This location was difficult to reach. There is not a lot of space to maneuver a truck. The personnel were very helpful and professional.

Rating:

5.0

Very satisfied with the storage , location and the staff fiendly and helpful

Rating:

5.0

Very smooth pick up and drop off.

Rating:

5.0

Fast and easy

Rating:

5.0

The staff was so helpful every time we visited this location and we also rented a trailer from them - both rentals were due to hurricane helene damage and the safe did amazing to handle all our needs to save what we could salvage

Rating:

3.0

The 5x8 trailer I had reserved was hooked up to another customer’s vehicle in error after I had completed the paperwork. I think the other customer was renting a 4x8. Also, I had to make a return trip because in the confusion about the trailer, I did not get the wardrobe boxes I had purchased. Then I had to make a 3rd trip back because the hangar bars I was provided with the boxes were the incorrect size.

Rating:

5.0

Your reservation system is a complete and total disaster. The only thing that saved my day was the staff at Sunset point. You changed my location 4 times and then right after I had an online chat confirming the location, I got there and corporate cancelled my reservation! What the heck is wrong with you people?!?? This has happened on other occasions as well but this time was off the charts bad. I ended up having to pay for a bigger truck which the awesome team at Sunset Point was able to provide to me. Without them I would have been screwed with no truck! Fix your system. Too bad you have no competition or I’d be there immediately. Horrible experience saved by the outstanding team at Sunset point

Rating:

1.0

Maintenance of equipment, lighting at the location for overnight drop offs and pickups

Rating:

5.0

I never rent trucks and this was my first experience. I will say the general manager and staff are very understanding and know how to run a business. I appreciate the quickness, the kindness and the grace this location has shown me. They have my business in the future.

Rating:

3.0

Truck had a dangerously misaligned steering wheel. Needs to be fixed immediately! Super unsafe.

Rating:

3.0

Place was closed I dropped off at night .

Rating:

2.0

Car got hit in the parking lot. Truck died at the house.

Rating:

5.0

Richard was great!

Rating:

5.0

UHAUL really came through for me and my family. We were displaced from hurricane Milton and needed a dry place to store what items we saved. It was a huge relief when I showed up there on 10/14 and the had one 10X10 left and provided it to me free of charge with a lock for 30days. I only needed to use it for 12 thankfully 🙏

Rating:

5.0

Everything about the experience exceeded my expectations, and I will certainly be using this branch again!

Rating:

3.0

The truck I got was clean, but terrible to drive. Did not shift gears properly, and the brakes were sketchy at best. Luckily I only needed to go 10 miles round-trip otherwise it would’ve been a disaster.

Rating:

5.0

I have used uhaul a few times now in the last couple of years and every experience has been great!! Went in late this afternoon last minute needing a vehicle big enough to get our new tv and the Clearwater location on US 19 and sunset was not only accommodating but both the gentleman and lady who were working were top notch today(10-25-24) Way to always keep me coming back!!! 5 stars all around!!!

Rating:

5.0

It was a very rough time getting thru the 2 hurricanes in St Pete. Staff was so kind, friendly & working so hard. We wiill always use U-Haul for all of our storage & moving needs!

Rating:

5.0

It’s one of the easiest things to do you tell them what you need they look at their inventory. They find what you need within 15 minutes or out the door. I highly recommend these guys . Everyone there has great attitude you put forth the best effort To ensure each customer is well taken care of..

Rating:

1.0

I have some unknown liquid damage to boxes. Some liquid was present at some point in the center of the storage locker and several boxes in that region on the floor absorbed that liquid. No idea what it was, but thankfully nothing got damaged apart from musky smelling clothes in some of those boxes. TV box seeped some of that liquid but no damage to the item inside the box. Otherwise clean, well maintained, climate controlled storage for a reasonable price. A couple small negatives were, (1) we ended lease on the 21st and received no pro-rated refund for the remainder of the month; and (2) we couldn't access the storage before and after hurricane Milton although we desperately needed to. We understand that security is more important than convenience so we appreciate the service after all is said and done.

Rating:

5.0

The trailer wasn't available I had reserved. They did the best to accommodate me and had something else I could use. The trailer was very clean. Easy to drop off.

Rating:

5.0

After we left the location we soon realized we could hardly see out the windshield it was so dirty. The outside as well was not washed. The saving grace was the people. I have not met a better group. Very helpful and caring.

Rating:

5.0

A good stiff drink after hurricane Milton.

Rating:

5.0

This location was awesome. I was in and out. Trucks were ready when I arrived.

Rating:

3.0

I'm in Clearwater,FL. We were just hit by Hurricane Milton. There's no gas here. NOWHERE. Charging me $18.00 for gas is outrageous and unethical when you know there is no gas.I will spread the word about you are taking advantage of the citizens of Clearwater at this time.

Rating:

5.0

Customer service was excellent! Great job under a stressfull situation after the hurricane.

Rating:

5.0

This location was dealing with the impending hurricane Milton and did a great job. Inside of trailer was not cleaned from prior rental. bolts, screws, 2X4, etc. were left on the floor. Had to stop on my trip to another Uhaul location to have a tire replaced that had a screw in it.

Rating:

5.0

Polite and helpful.

Rating:

3.0

Not at all this was the worst experience ever I wanted to rent tow dolly and asked for a quote on dolly and the car trailer so I said I wanted to get the dolly they said ok but did the trailer instead and a asked why and they said they misunderstood and that would take too long and would be a pain to change to tow dolly due to what I’m pulling with and what was I towing just not happy and will not be using U-Haul again and I can’t wait to see if there’s even a response to this.

Rating:

5.0

I did have a tire on the trailer blow out and I had noticed the tire seemed pretty worn but didn't comment while picking up. But the in app service to get help was awesome and back on our way with a new tire in about an hour! Tire was probably fine for moving around town but going across country, should have been noted in my opinion and possibly changed out.

Rating:

1.0

The truck was parked in front of other trucks, and I had to take delivery of my rental truck in about an hour. I did ask the associate if it was ok leaving it where it was noticing a possible issue, and he advised it would be fine. I received a call from a manager 30 minutes later advising I had to remove the truck because there was another customer waiting to take theirs. I told her about my interaction within the associate and that I would be there in 30-45 minutes. Following this I received 3 more calls within the following 35 minutes as I was on a work call, asking for an update. The last one left a voicemail threatening me with towing the very truck they rented me from their lot. (I am still trying to wrap my mind around this). When I got to the office letting them know I was driving off, the other customer was waiting at the lobby. As I was transferring personal belongings to the truck from my car, the customer approached me asking my side of the story. When I told him how things progressed, he advised “they made it seem like it was all your fault and talking smack about you”. This was unprofessional on a new level by the office. When I received the final bill, I saw that I was charged $79 for the 2nd day, which the daily rental is $39 and I returned the truck in 25 hours. I’ll gladly pay the 2nd day, but pricing this rate is just unfair. Also, they charged me $50 penalty for “Messing up someone else’s reservation” and a duel service charge which was not discussed. They only mentioned the price of gas to be charged to fill up which I was fine with. Ultimately, I am disputing these additional charges ($30 for fuel service, $40 for the daily additional rental difference, and $50 for “messing up someone else’s rental”). This was a very poor representation of Uhaul by the location.

Rating:

1.0

Both stripes came off tires roadside assistance was great but I'm 70 yes old Sat on the side of the road in Georgia at 9pm after spending almost 2500$

Rating:

5.0

The only issue I had was that it was raining and the windshield wipers were broken… Other than that, it was a great experience

Rating:

3.0

When I received the rental truck, it came with 3/4 of gasoline ... I was asked to returned at the same level. The morning crew at this location was awesome, helpful and friendly, and this is the only reason this rate is not POOR. The negative part was when I came back in the afternoon to return the truck, I made sure got the same gasoline level (still don't understand why the truck was not full when I received it in the first place?!?!?) .. the afternoon guy was not interested in saying hello or anything, he went to see the truck and told me that the gas level was below the expected so he charged me $11+ for gas difference which I believe was wrong. Besides him, the afternoon crew was not friendly, did not want to help and instead they charged me extra money for something not accurate. Not going back to this location.

Rating:

3.0

My service rep was incredible.

Rating:

5.0

fix the tear in the seat

Rating:

5.0

Have used this location multiple times and it’s been great. Staff is kind and trucks are clean

Rating:

5.0

I was totally satisfied. Great customer service!

Rating:

5.0

Awesome staff good equipment well ran business.

Rating:

5.0

Efficient and helpful, thanks

Rating:

5.0

Professional, friendly and helpful staff. Service standards were excellent tonight, very knowledgeable and helpful. I don't remember her name but she worked Sunday ar 4pm. Great service!

Rating:

3.0

The inside of the storage area was dirty. The truck drove terribly. Cab shook no matter what speed. It also seriously needs a front end alignment.

Rating:

3.0

The app did not let me complete the return of the vehicle this evening. I would appreciate confirmation that I will not receive an extra charge. Tire was also flat when I received the vehicle and doors were locked to the office as it was near closing time, so I had to go to another location to air up the tire.

Rating:

5.0

Very efficient crew

Rating:

5.0

The works so nice, friendly and helpful.

Rating:

5.0

Everything was smooth and easy. My truck was ready when I arrived. It was in good condition and handled the haul easily. Drop-off was way too easy! Five stars

Rating:

3.0

I only got the truck with a quarter of gas (which is an inconvenince, then I ended up filling it up for $140 and returned with 3/4 of tank but they didn't want to refund me for the extra gas I left in the truck, I am dissapointed

Rating:

5.0

Cara was amazing!

Rating:

3.0

My rent was due on 8/11/2024, and I moved out of my unit on 8/13/2024, and they refused to prorate my rental payment for the month of August. Very unhappy after having a storage unit with the for 12 years.

Rating:

5.0

Take down your 59 dollar offer if you don^t have it

Rating:

4.0

The staff was always great and the facilty convenient; I did have a little issue due to water leak, but nothing serious or costly, I just wanted to let you know to help you avoid any future issues. Thank you!

Rating:

5.0

I could not have been more pleased with my overall experience!! The facility exceeded my expectations in all aspects!!

Rating:

4.0

Price per square foot is higher than others in the same area.

Rating:

5.0

Great service!

Rating:

5.0

The only thing, the last time price went up I did go to the office twice to make sure my rent wouldn’t go up. He checked in the computer and said it didn’t seem like it was going to change, but it did change. I went to ask what happened I was told it was corporate… I was only in town for a little bit and I didn’t call corporate…

Rating:

5.0

Best place for truck and storage in this county

Rating:

4.0

No instructions on how to activate our door code. The panel is in direct sunlight and not very readable in late afternoon sunlight. Had to call someone from office to get us in. Luckily they were still there.

Rating:

5.0

of all the u hauls i have dealt with this is by far the best, the people the facility and the convenience . It just works .

Rating:

5.0

The staff were very helpful and friendly and the facility is really nice and clean.

Rating:

5.0

Well trained staff. User friendly. Customer focused.

Rating:

5.0

Excellent!

Rating:

5.0

Everyone was very helpful and nice they are doing a good job

Rating:

5.0

Thank you

Rating:

4.0

They were very helpful with the whole process

Rating:

1.0

received a second floor storage unit BUT the elevator was out of service and has been out of service so we had to haul everything up the stairs. Your organization spends so much money on your brand but not your operation. Larry Lytle

Rating:

5.0

Overall excellent experience, everything was perfect. We used the facility to store our 4 childrens items and our camping, christmas and halloween stuff. The kids are all grown now and out of college, and we downsized, otherwise we wouldn't have left.

Rating:

5.0

I really notice the difference in the cleanliness; outside grounds and inside. The new manager on site has really taken action to ‘clean the place up’ and it shows. Previously, (approx 1 1/2 yrs ago) I had seen dead German cockroaches & homeless loitering around & living in trailers; I was even approached. I am glad to see things have improved and would not hesitate to rent a unit again. Thank you.

Rating:

5.0

Wow ,helpful, pleasant and just a simple solution

Rating:

5.0

U-Haul associate Kevin C. was efficient, professional and friendly; his co-worker was busy helping others, yet took the time to make sure that I was being helped... that's nice team work and I appreciate seeing that at any establishment! Thank you to all!

Rating:

5.0

The free carts to use are awesome! Great staff!

Rating:

5.0

Everything was very clean & safe.

Rating:

5.0

I do have a complaint - getting that green thing off to assess the lock was too big a challenge for these arthritic hands! Also - no security as all doors were propped open.

Rating:

1.0

I came in on a day when the computers were down. I was very impressed on how the staff dealt with it. They remained professional and patient through the outage finding alternate way to get things done. There were several customers and they got us all in and out quickly.

Rating:

5.0

The storage facility is well kept and the equipment to move personal belongings is easy to access and use. The staff has been exceptionally helpful and have gone above and beyond to assist with any requests or questions.

Rating:

4.0

I appreciate the helpful staff and the amenities.

Rating:

2.0

There’s a rat or some kind of ornament in the big locker that I still have. I got rid of the small locker but I still have the big one and I saw a towel or something going inside the dresser so there’s something in my locker, some kind of ornament try to get it, thank you

Rating:

1.0

Front door and elevator often broken. Rude and unprofessional staff. Some employees dress unprofessional. I decided to pay extra at another facility to not deal with this place.

Rating:

5.0

I used the Uhaul storage service while I lived in Texas and when I moved here in 2015 I continued to use Uhaul services here in Florida. I have received excellent customer service. For sure I will recommend the Facilities.

Rating:

5.0

I’m very grateful I found this place to store my belongings. It’s clean conveniently located and the hours are very reasonable. I could not be happier.

Rating:

1.0

Advertised as climate controlled. Went in many times and the heat was stifling. Several times the thermometer on the wall was at 115, 120. The air conditioning ducts were blowing hot air. Some of my furniture was damaged by water. How is that possible, being on the second floor? I will stick to renting vehicles from here on out.

Rating:

4.0

The main entry into the storage building was broken and then I had a hard time getting in with my card .A staff Member eventually helped me. the other part was that my bill was $129 and then my next bill was 138+ change and I asked, why it went up and I was told that it was an increase in fees. I always thought that I would be notified if there was an increase in fees and the signs still reflected $129 that I originally paid for. when I asked another staff member on another visit, they guessed that it was for insurance purposes and I explained that I had my own insurance and didn’t understand it had a charge. Other than that people were helpful and facility was clean

Rating:

5.0

The staff I delt with was amazing would not change anything

Rating:

5.0

Easy in and out… climate controlled..

Rating:

5.0

Great experience, staff was very helpful.

Rating:

5.0

I'm sorry I had to leave it if I ever need to come back I will sure come back

Rating:

2.0

Homeless people and/or drug addicts were renting, hanging out, and maybe living in one of the units. I guess U-HAUL doesn’t mind. Also, the staff were not very accommodating.