Customer Reviews for U-Haul Moving & Storage of Taunton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Taunton

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Mark M. on

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Just quicker in/out rental process. Everything else was excellent!! Customer service was fantastic!! Thank you Stephan Cabrera & Shakira Singletary . Great Service!!

Douglas W. on

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The equipment was fine. The manager was great. But after returning the trailer 3 hours after we rented it, we were charged for 3 more days, all because the check in person would not go outside and locate the trailer we returned. She called me twice and said she would take care of it but she obviously didn't, so now i have to take my lunch break to go make sure this person does her job. Very disappointed u haul. Been renting for 35 years :((

Jessica M. on

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Jacob B. on

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Patricia S. on

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Very disappointd that I was told i could call customer service and change dropoff Ray said nope can't change i.therefore it left me with extra miles and I filled it just before the drop off..the kid said I was all set just give him keys..never stating I was going to b charged..he felt it necessary to add 2 more gallons for 8.50 and charge for the extra miles even thou icalled to change so 11.69 more after he said I was all set....not happy .

Michael L. on

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Salesman was outstanding!!! I’m sorry I forgot his name.

Richard D. on

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Lots of room to park -- access is easy and it has all that you need

Milton T. on

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All went smoy.

Valerie P. on

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I only had little contact with the guy but what i did have it was great. and the return was easy with no help.

Edward K. on

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I really liked the app. The only glitch at the end it didn't tell me where to put the key. Luckily the box i got the key out of was still unlocked so i put it in there and locked it, Front tires of that van are very worn. Not an issue since i drive it 17 miles but i would not want to drive it any distance.

Bento M. on

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SHOULD HAVE 17 FOOT TRUCKS AVAILABLE AT THIS LOCATION. HAVE ALL THE OTHER SIZE TRUCKS

Michael B. on

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david W. on

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I was not use to a big truck but everthing went quite smoothly. thank you.

Glenn N. on

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Way to expensive to rent a truck over$400 for a one way trip

Joan G. on

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Manuel V. on

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Stephen A M. on

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sarah B. on

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The only good thing was that the van was new and clean. The rest of the process from start to finish was a complete disaster including the appearance of the store so everything needs fixing.

Darrell C. on

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My only suggestion would be to have the vehicle parked near the corresponding lockbox. Our truck was on the opposite side of the parking lot and took a while to locate in the rain. All the while the exact size truck was parked at the lockbox? Other than that all was good.

Diane D. on

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Our original pick up location was rt44 in Taunton. They did not have the truck that we reserved, overbooked!! Their mistake cost us an extra $250 in mover fees as we had to make an additional trip and pay more mileage! They only offered $50 and we’re really not at all bothered by their mistake

David Z. on

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John P. on

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Nothing.. great experience!

Barry L. on

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Broken glass and dirt/debris in the truck I had to clean before I could load power steering on vehicle needed maintenance broken window handle in cab other small broken minor things in cab over all ide use them again value for $

megan R. on

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Charlene B. on

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Tell them about the self return. I thought I had to return when the store was open. Didn’t know about the 24 hour self drop off. I was done with the truck the night before I could have dropped it off then instead of 8am the next day. That piece of information would have been helpful.

Alfred E. on

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Again i gave 5 stars as the location is in a large parking lot so lots of room to maneuver. But they are only open from 9am until 3pm. I returned the truck using your online return which was very easy. I can't blame them about the closing time as I didn't check the times before I went there.

Alfred E. on

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The location looks great but i arrived at 3:17pm and they had closed for the day as they're only open from 9am until 3pm. I returned my truck and transporter using your online site which was effective.

Mark M. on

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Stephen Cabrera's service was excellent. He knew what he was doing. At pick up the truck was very clean and ready to go. Job well done!!