Customer Reviews for U-Haul Moving & Storage of Taunton

221 reviews

280 Winthrop St   Taunton, MA 02780

(508) 386-9337

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(508) 386-9337

280 Winthrop St
Taunton, MA 02780

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick concise instructions, easy access. Nice facility, I would highly recommend.

Dennis M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer A.  |  Online Move In 
Rating:
5.0

They were very accommodating . I changed my mind but, when I’m ready I know what facility I will rent from.

Marie e.  |  Overall Experience 
Rating:
4.0

Key Lock box was not easy to open

Amanda N. 
Rating:
4.0

Don't know if it was my phone or the location. Tried to do the self check in but couldn't connect.

WALTER F. 
Rating:
4.0

I changed my mind the next day. I really didn’t need a storage unit. I was expecting an attitude, they were pleasant and helpful. I definately go back when the need comes up.

Marie e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dani H. 
Rating:
5.0

Outstanding service!!!

James L. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

The virtual checkin did not work and in the end wasted a lot of our time to be told to go in to check in anyways. There was also one employee working and was swapped. He was amazing, friendly, and extremely helpful. We would not do mobile check ins again. Big waste of time and a big inconvenience on a busy day.

GARRET S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Only thing I would change is if the truck is only used for 6 hours maybe give people a discount

DEREK D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
3.0

Return should be less time consuming.

FELIX C. 
Rating:
5.0

Customer did not leave a comment.

Sara K. 
Rating:
5.0

Staff member I dealt with was polite and able to answer all of my questions.

Cosmo R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHEAL M. 
Rating:
5.0

Customer did not leave a comment.

Kevin T.  |  Overall Experience 
Rating:
1.0

Charge me 20 dollar for nothing just because I drop off the truck it's stupid never on life you get any dime from me

Jose O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
4.0

Was charged ahead of time for estimated mileage. When I returned vehicle I did not use as much mileage as estimated and informed the counter person who did the original paperwork and he said he would credit me for unused mileage. He did not do it so be cautious if you rent from them

JOSEPH A. 
Rating:
5.0

Everything was excellent as far as the location, service, employees etc. The only glitch was your website and phones were down all day the day before and very slow on the day of pickup which slowed the start of our move as I was paying for movers during the wait time. This was thru no fault of this facility which was excellent.

JEREMY C. 
Rating:
5.0

Customer did not leave a comment.

BRYAN R. 
Rating:
5.0

Customer did not leave a comment.

Evonne A. 
Rating:
4.0

Customer did not leave a comment.

CARL M. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

I was pleasantly surprised with the amount of storage offered in the prices exceptional very clean facility

LAURA T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhonda S. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

STEVE was very knowledgeable and professional.

MICHEAL M. 
Rating:
1.0

It took forever to get a motorcycle trailer, put a large delay on our long trip to pick up the motorcycle. The person helping us did not know what he was doing and was extremely hungover. I will not be using this again. It was extremely unprofessional.

CAITLIN K. 
Rating:
5.0

Excellent job. As the other recent survey I took, James was great. Stay safe.

Matt M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Megan B. 
Rating:
5.0

Clean, REST ROOMS, well lit (motion sensor), keycard security panels, and 24 hour access. Stephen is very nice. Way better than the storage place I left!

Cheryl W.  |  First Impressions 
Rating:
5.0

Stephen at the Taunton site was wonderful. A gentleman. Warm and caring. Knowledgeable and effective. Thank you.

Robert B. 
Rating:
4.0

Not a trash driving truck would've been better but service was cool at the desk

Walter R. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

DOREEN C. 
Rating:
5.0

Steve was professional and helpful. Storage areas are clean.

Jennifer j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

VIPUL P. 
Rating:
5.0

Good experience with this location.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
1.0

Hire new management...very poor attitude and gave me a hard time when he couldn't sell me a receiver pin because I already had a new one one in my truck and was charged a $20 fee for returning the equipment...uhaul just lost a very good customer because I rent trailers almost weekly and I will never do so ever again.

scott V. 
Rating:
2.0

You advertised and reserved something you didn't even have. There is no 10x20x10 storage at this location. After a harrowing 6 hour trip now I'm stuck having to rent several storage rooms here. I will be notifying corporate about this as well. This whole experience was poor at its best. I won't even mention you advertised outside 10x20 but reserved me 10x20 interior. So right from the start I was being manipulated.

EJAY J. 
Rating:
1.0

Horrible experience. I will never use U-Haul again. I was lied to two times I had to travel an extra hour to return the truck then I was told and had to pay for the extra gas because of their mistakes poor poor customer service very upset with my experience. I can't believe I had to drive an hour to return the truck and waste my money on the gas.

RONALD B. 
Rating:
5.0

James has been great and an asset to U-Haul.

Matt M.  |  First Impressions 
Rating:
5.0

Keep doing what you're doing!

GREGORY F. 
Rating:
5.0

No problems at all. Would use again.

WILLIAM H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

haley B. 
Rating:
5.0

James Poitras was a great help!

PATRICK M. 
Rating:
5.0

The Taunton Manager was great. He noted that my hitch ball was actually the wrong size (been using if for quite some time) and the locking threads were stripped. He quickly installed the correct size and made me feel far safer towing, both this time and for future tows!

Brad B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

nd courteous.

George R.  |  First Impressions 
Rating:
5.0

Stephan Cabrera is a great asset to U haul ! He's always kind and courteous and should be recognized for all he does promoting your business .

Gary B. 
Rating:
4.0

I was very impressed with the service and supplied vehicle. I wish I had asked if I could have kept the vehicle for 24hrs as this would have been a better option for me. Now that I know the price of rental would have been the same for 24hrs I will keep that in mind for my next rental. Thank you.

GEORGE G. 
Rating:
3.0

Check all weather stripping seals for leaks

CRYSTAL M. 
Rating:
5.0

Have more tv boxes on hand

Gary B. 
Rating:
5.0

Stephen is very efficient , friendly and answered all my questions. Helped me realize the ease of uhaul box vs other movers . Ty

robert s.  |  Overall Experience 
Rating:
5.0

Steve was great

Gary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Good service with the exception on Saturday might need another person at the desk.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Pamela L.  |  First Impressions 
Rating:
5.0

Tremendously cheerful, knowledgeable, and helpful people!

Douglas S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristin P.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Alan F. 
Rating:
5.0

Very painless transaction. Staff excellent, very cooperative and knowledgable. Very much recommend

WILLIAM H. 
Rating:
2.0

The store did not open until after 10am when we had reservations for 9am no one showed up then someone came to work who had the day off he made it a pleasant experience I believe his name was Stephen (hispanic young man)

BLANCA R. 
Rating:
5.0

Customer did not leave a comment.

Sonia P. 
Rating:
5.0

I reserved a 20' truck at the Attleboro, MA location SIX (6) WEEKS in advance. I chose Attleboro because you told me there were no 20' trucks on that date in North Attleboro - that's fine. The week of my reservation, a woman named Tracy called me from UHaul to let me know my rental had been downgraded to a 15' truck. She offered 60 extra miles on the rental "so I could make multiple trips" OR offered to let me pick up my rental in Providence, RI. How is 6 weeks not long enough to reserve the truck we needed, that you said was available? Tracy could only say it was "subject to availability." That's not a reservation... it's a request. You didn't "reserve" anything for us. I'm not pleased that you guys value my time so little that your solution to being unprepared for my "reservation" was to offer that I drive further to pick up the truck OR drive further to move my stuff in multiple trips. Six weeks is a long time. Plus, if it was no big deal to ask ME to drive to Providence, why couldn't you have just moved the truck to where I had "reserved" to pick it up? Then you could have honored your word. People go to your company to rent trucks so they can move their belongings to new homes... why would you add stress to that by treating people with such little respect and empathy? I'd like to be clear here - your employees were amazing and respectful. Your company policies are downright rude in this instance. I have to do extra car rides between my apartment and my new house, after moving all my furniture, to get all my stuff moved and I'm wasting a ton of gas AND TIME, and it's because you guys didn't honor my reservation. It takes an hour to drive back and forth round trip. My TV stand was broken in the move and my kitchen table got scratched because I didn't have time to wrap them after you guys ripped the rug out from under me. The icing on the cake is that when I went to pick the truck up, someone in front of me in line said, "I'm here to pick up a 20' truck" and got it. How far in advance did he make his "reservation"? How far in advance do I have to ask you guys to live up to your word? With all the money and time this has wasted, I'm just gonna pay Penske the $450 next time to make sure things go the way they're supposed to. Thank you to whoever is reading this, I know it's probably not your fault but I'm just appalled tbh. My tone is obviously not directed at you, rather the company. Happy holidays.

ashley W. 
Rating:
5.0

Customer did not leave a comment.

Danny R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelly s.  |  First Impressions 
Rating:
1.0

The staff at this location did not properly process the return of my rental. As a result, I was overcharged FIFTY DOLLARS for gas. Needless to say, I am not happy.

DAVID M. 
Rating:
4.0

It was a good experience. I wouldn't hesitate to use Uhaul Storage of Taunton again if we ever need to.

Royd O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WALTER C. 
Rating:
5.0

When I walked in I was greeted right away, this location is very clean as was the van I rented (5 stars all around)!

Alexander R. 
Rating:
3.0

I rented a 26' truck. There was only 1/2 a tank of gas in it. It was difficult to judge how much gas to put in it to return it with a half a tank. The return was quick and easy. I didn't have to get out of the truck. The guy checked all the lights upon return, but they didn't check them when I picked up the truck. Good thing they all worked.

Royd O. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

kevin C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

This location was fine, this was not the location I made my reservation for. I made a reservation for Pawtucket, RI, near my apartment. Less than 24 hours before the pickup I was notified there is no truck at my location anymore. I had to go to Taunton to get the same size truck, an extra 30 minutes each way which added on 2 hours and a bunch of miles to my trip. I will not use Uhaul again, usually use Penske, decided to try Uhaul to safe a few bucks, in the end it was a huge frustrating endeavor. I made the reservation weeks in advance and received confirmation only to have it taken away at the last minute. This is a frustration I font need when I am under strict time constraints. Use Penske, they're top notch!

sean S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
2.0

the rental process was very unclear. I rented a trailer online at a specific location to only find out the next day to find out it was at a different location an hour away. also an issue with the drop off location I was told one place then it switch to a different one the next day...i proceeded to rent 2 single trailers witch the process took over an hr. it is next to impossible to get a person on the phone. I was a bad experience.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

ALPHONSE A. 
Rating:
5.0

Stephen was extremely friendly and helpful. He explained all the necessities.

Vincent M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
1.0

You're business tactics are not going to work for long time. You had a chance to gain a long term partner but decided to screw and cheat me on the day when We needed your vans the most. Your 19.95 advertising ended up being over $200 per day. Your promise to hold Cargo Vans for us was thin air. You hided your cargo vans on the back of the building while you forced us to rent cutaways with 1.08 dollars per mileage. All while inflating the mileage. You are pathetic, a thief and a looser Stephan.

bes K. 
Rating:
5.0

Customer did not leave a comment.

Shari C. 
Rating:
1.0

Customer did not leave a comment.

NATHANIEL M. 
Rating:
5.0

Real nice guys and very helpful too

A SHAWN M. 
Rating:
5.0

Nothing!

Donald D. 
Rating:
5.0

Keep up the excellent service

CAROLLILLIAN R. 
Rating:
3.0

Tell customers to turn off haul when leaving... also calculate correct mileage i rented from taunton as it was indicated closest to me in fallriver, yet mileage was calculated from taunton to weymouth instead of from taunton to fallriver to weymouth

Douglas B. 
Rating:
5.0

Great staff made this rental seamless, and went over and above the usual customer service! Thank you U-Haul Moving & Storage of Taunton.

Mitzi B. 
Rating:
4.0

We were met with top shelf courtisy

RALPH B.  |  First Impressions 
Rating:
5.0

Steve was courteous, friendly, very professional and helpful.

Karl G.  |  First Impressions 
Rating:
5.0

Very helpful

Jesse L. 
Rating:
4.0

We were a little concerned after we first reserved the unit because we never received an email confirmation. We called the to inquire and were told the reservation was confirmed and our email was corrected - but still no email confirmation. Non the less, when we arrived on move in day, a unit was available. The staff members was very nice and showed us how the security worked and where our unit was. The only drawback was the unit was a fair distance from the loading area. And we walked past many other units the seemed to be available. All in all, we are very happy with the experience so far. Free locks and a free months rental because we reserved a truck. Can't beat that! Thank you.

Royd O.  |  First Impressions 
Rating:
5.0

Was really nice to see and drive a newer updated truck.

Dalton D. 
Rating:
5.0

Very helpful and the prices are very good. Clean and well kept.

Charlene F.  |  First Impressions 
Rating:
5.0

None

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Charlene F. 
Rating:
5.0

I regret that i did not get the young man's name who rented me a trailer today, but i must say that he is a real credit to your organization. Service like this is not soon forgotten. Thanks uhaul!

Robert W. 
Rating:
5.0

Jordan King was excellent! He was patient, understanding and very helpful. Made my otherwise stressful day easier! He is most certainly an asset to your team. Thanks again, Debbie Hines Unit #1201

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Jarrad M. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Diane W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanner P.  |  Overall Experience 
Rating:
5.0

Please recognize the employee who provided me with outstanding service during my visit.... His name was Jordan.... What a great experience top to bottom! I will only ever use that facility because of that employee alone.... Extremely satisfied

Francis K.  |  First Impressions 
Rating:
1.0

Improve service

Eric C. 
Rating:
4.0

Customer did not leave a comment.

Lance S. 
Rating:
3.0

Customer did not leave a comment.

Tanya Z. 
Rating:
5.0

Customer did not leave a comment.

Mauro K. 
Rating:
5.0

Customer did not leave a comment.

Tanner P.  |  First Impressions 
Rating:
5.0

The staff and manager were fantastic. Not easy to move and they went out of their way to help us. Thanks from our Family

VICTOR L. 
Rating:
1.0

Horrible customer Service, gave me faulty equipment that failed on the highway. Not impressive at all.

SAMUEL O. 
Rating:
5.0

Customer did not leave a comment.

Danielle H. 
Rating:
4.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

All staff was great to work with. Much appreciated.

Norma M. 
Rating:
5.0

Customer did not leave a comment.

MARIO L. 
Rating:
1.0

Allow people to use the equipment for the amount of time they requested. Also have more associates present on the busiest moving weekend of the year. Took almost an hour to be handed a set of keys when I already reserved a truck. Also not sure why this location doesn't open until 9am on sundays when it's open at 7am every other day. Couldn't finishing moving on time. Very very poor experience.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

EDNALDO R. 
Rating:
3.0

Online forum would not work online or through the app.

CHAD C. 
Rating:
5.0

Customer did not leave a comment.

susan c.  |  First Impressions 
Rating:
1.0

The evening that I tried to move in the doors were locked and with in the hours listed as accessible The following day I returned there was a corporate walk through with Probably more than 20 people And only 2 or 3 Uhaul employees wearing protective masks They told me and my 14 yr old niece to pass through but I didn’t feel safe in this situation I asked them to put masks on and a few people for what ever reason did not! The sole reason I’m putting my possessions in storage is a result of the virus. I’ve now become the main caretaker of my 80 yr old mother These employees put my whole households health at risk. I lost more enough people here in Taunton and in my former home of Miami! This blatant disregard for the pandemic is for lack of a better word DISGUSTING

Anthony S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank F.  |  First Impressions 
Rating:
5.0

Stephen was very helpful, polite and kind in every way! He was friendly and very considerate!:) thank you so much for making this crazy time in my sisters life a breeze!!!

stephaine r.  |  Overall Experience 
Rating:
5.0

Very professional staff.

LYNN C.  |  First Impressions 
Rating:
5.0

Glad that Steven informed my dtr re:storage policy . Ty

robert s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA M.  |  First Impressions 
No reviews have been submitted for this location.

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