I was very pleased with how the entire process went, from reserving to returning, great experience.TIMOTHY ROBERT P.
Customer Reviews for U-Haul Moving & Storage of Taylor
Taylor, MI 48180
(N Of Wick)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location manager and Owner were very polite and helpful. Definitely rent from here again.ANDREA LYNN J.
Mike was very friendly and helpful upon return. Fantastic employee!ANDREW CHARLES P.
Customer did not leave a comment.Roscoe L.
Customer did not leave a comment.ALICIA B.
Customer did not leave a comment.ANDREW DEMAR B.
Customer did not leave a comment.MELVIN LEE W.
Customer did not leave a comment.JOHN EUGENE T.
Customer did not leave a comment.Ricky W. | First Impressions
Customer did not leave a comment.TRACEY LEE B.
The customer service agent was Mean, Ignorant and went out of her way to b rude, she talked down to me the entire time, in the end, she handed me my credit card and said next - while i was asking questions, She never told me to take the paperwork around to the back, I stood there out side expecting someone to come up and help me -TERRENCE PATRICK O.
Make sure the vehicle is in good running condition and maintained better.RYAN NATHANIEL S.
The Lady working the morning I came in was alone at the counter and the store got super busy, but she maintained her composure and treated each customer that I saw amazingly. That same lady, and the guy that got my trailer that I rented also helped me pick out everything that I needed. even though I should have brought it in for a pre inspection to sort all this out, they did not make me feel like I was inconveniencing them in any way. I am a manager of a retail store and pride myself on excellent customer service, so when I see it being done at places I do business I like to call it out. Don't change a thing they were great and will recommend others to visit this location as well as continue to rent from them. Thanks for making my experience easy.ERIK MAXIMILLIAN B.
Customer did not leave a comment.GARY P.
Customer did not leave a comment.Richardbrian K.
Customer did not leave a comment.CORINNE MARIE C.
Customer did not leave a comment.NINA G.
Customer did not leave a comment.KENNETH G.
The truck was clean and looked totally fine. It drove terribly and the ignition kept getting stuck. It took me about 10 tries each time to get the ignition to turn. I felt like I was driving in wind gusts the whole time. It was just a super old and in bad condition drive wise truck. The people at the location were great though.STEFFI MARIE C.
The lady that helped me was amazing!!! The trailer was not ready when I showed up to pick it up, it was not returned on time. I waited around for about 20-30 min then she said she was going to give me $50 I guess it's a rental guarantee. She gave me a receipt showing they were giving me $50 but I have yet to see it. Not sure what's up with that?WILLIAM LEE L.
Great customer service!!Paula P.
I have no complaints! My experience there was excellent. Everyone and the service was great.LATOYA MARIE S.
The truck needs maintenancejohn R.
Everyone is so nice and friendly and very helpful.DAWN W. | Overall Experience
The whole process was quick and easy return too!SHARON ANN M.
Rent trucks out with a full tank of fuel. I was already pressed for time on my move, stopping for fuel twice was not in the plan. When picking the truck up, it barely had a quarter tank of fuel. Not only did this cut into my moving time but it's pretty difficult to put the same amount of fuel in unless it's being filledMICHELLE LEE M.
Customer did not leave a comment.DEBORAH LEE M.
Customer did not leave a comment.Richard L.
I would say, it would be great if Uhaul can figure out a way to monitor inventory electronically so that people can book moving supplies and/or equipment they need on the app and it can be placed on the truck when the truck is picked up. Then can make it easier for customers. Since when we picked up the location did not have in some of the items we requested.CHERISH LAVERNE F.
I love this place, i wouldn't go anywhere else...Stanley J A. | Overall Experience
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Timothy A.
Customer did not leave a comment.PATRICK MICHAEL C.
Customer did not leave a comment.Becky G.
I was a little upset that tge trailer had no crank to lift the trailer off my hitch. It took me 20 minutes byself to lift that off finally. I almost hurt my back in the process. But, all in all my snowmobile got where it had to be. I also requested a ramp gate, I got a regular gate. 6x12JOSEPH LEWIS M.
Customer did not leave a comment.BENJAMIN DANIEL B.
Customer did not leave a comment.TRACEY LYNN L.
The staff was helpful and friendly. The truck was old outdated, needed brakes, hard to close the roll up door and it smelled bad in the driving compartment.Sharunda M.
Customer did not leave a comment.Michael A. | First Impressions
Customer did not leave a comment.NORMAN EDWARD K.
The person that loaded my equipment. Was rude and the whole experience was lacking in customer serviceDAVID GERARD P.
Customer did not leave a comment.RICHARD WAYNE S.
New Pick up but smells so bad cigarettes behind the chairs ðŸ¤®JUAN RAFAEL G.
Customer did not leave a comment.STEVENJUDE G.
Customer did not leave a comment.JOHN DAVID B.
A more polite welcome first thing in the morning would have been nice. Attendant who hooked up the trailer was polite. Overall I was pleased with the trailer, price and location. Went well.GEOFFREY A J.
Customer did not leave a comment.GLENN EDWARD R.
The truck desperately needed a front wheel alignment and brakesLARONA LYNN S.
Drop off was very fast and efficient. Staff were very courteous.Eli G.
Customer did not leave a comment.DENNIS EDMOND S.
Customer did not leave a comment.GENE C. | Overall Experience
Customer did not leave a comment.Serena J.
Customer did not leave a comment.Randall H.
Customer did not leave a comment.RICHARD WAYNE S.
Customer did not leave a comment.HOLLY PATRICIA N.
Customer did not leave a comment.Peggy L. | First Impressions
Super professional, helpful and saved me money. Those are qualities that insure return business. Couldn't be happier with my experience.EDWARD ALAN T.
Highly recommend using their services anytime.Octavia J. | Overall Experience
Equipment clean yes and no but i get it .over all no bitch ..Kenneth M.
Customer did not leave a comment.JOHN TIMOTHY D.
Customer did not leave a comment.MATTHEW BRADY R.
I would recommend there rental service/fast /easy /friendlyROBERT EUGENE D.
Everything was perfect!Robert A.
Just keep up the good work!!!!ALESSIA ROSE M.
Nice friendly staff very professionalGARY MICHAEL B.
Have the equipment reserved available at the reserved location at the reservation time. It would be helpful that the address of the return location be noted on the documents..WOODIE TERRY A.
Customer did not leave a comment.Katlyn N.
Customer did not leave a comment.JOSEPH JOHN S.
Customer did not leave a comment.BRIAN PAUL M.
The interior of the truck smelled like marijuana. I had to ride with the window open on a 50 degree day. The steering wheel was coming apart and left my hands filthy. If I would have picked this truck up instead of my wife there is no way I would have taken it.CHRISTINE A M.
Customer did not leave a comment.ALISA ANN R.
Customer did not leave a comment.David H.
Customer did not leave a comment.Krystal S. | Overall Experience
Excellent customer service and the truck was pulled up and ready for me to go! With a full tank of gasWILLIAM CHRISTOP H.
Very professional, likeable people, clean inside, there to take care of peoplePHILLIP STEPHEN S.
Always super easy and fast getting equipment from this location plus friendly staffDouglas C.
To me the cab of the truck smelled like pot and returning the truck using the app was a pain other than that it was goodMICHAEL LEE W.
Items are a bit on the pricey side. Come down on the prices.Carol J. | First Impressions
Customer did not leave a comment.PATRICIA DIANE H.
The truck ran like terribly and they should have known that. Also I didn't know that I could pay to have to put gas back into the truck because I knew that they would find something petty to charge me for. The line they told me to fill it to was between half and a quarter tank so to be safe, I filled it to almost half and they still charged me for not filling it to the correct space. I found that really petty and annoying. I don't have time to drive back or call to argue about a couple bucks but come on that's a dirty.Frederick E.
Customer did not leave a comment.FUAD NASSER A.
Very helpful from the counter to the drop offâ€” keep doing what you are doingJAMES MICHAEL C.
It doesn't cost anything for the front desk employee if she smiles to customers. She needs more training on how to greet customers with smiley face.ALI M F.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.Johnathan S.
Customer did not leave a comment.MARK ERIC E.
Customer did not leave a comment.ADAM LEONARD H.
Customer did not leave a comment.CHARLES ERNIE H.
Customer did not leave a comment.Bradley B.
Customer did not leave a comment.Brittney W.
Customer service was not friendly- the truck was dirty and when I tried to relay that to the woman at the desk she was busy going to break and did not want to discuss my issueLORI ANN P.
Good jobKier I.
Customer did not leave a comment.JOSHUA JOCEPHUS D.
Customer did not leave a comment.Maria C.
THE GAS WAS NOT ON THE RIGHT LEVEL AS SHOWING ON THE INVOICEAMEER E.
Customer did not leave a comment.DONNIE K S.
The employees were beyond rude. Treated my friend and I like children. When we tried to inform them that we thought they were wrong about a gas situation upon return, the man not wearing a mask behind the counter, walked away and said â€œthis is why kids don't rent trucksâ€. After he never asked me for a form of Id and gave me no instruction about the truck whatsoever. If I was such a â€œchildâ€ then why didn't he ask for my Id when I first arrived to get the truck? I will never return to this location and they made my first experience with Uhaul an awful one.Allyson S.
Lady at the counter was very friendly and nice. Helped us out and explained everything very well. Truck was clean and ran great. Also bought boxes and tape which there was a great supply of.Mike C.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Rita H.
Customer did not leave a comment.Dakoda H.
Customer did not leave a comment.David A.
The service greatLAYVORN M.
No need to do anything. The team at this location has it together.CLARA ANNETTE C.
Get rid of Dawn she's rude and inserted herself into a transaction she wasn't a part of just to be rude. Still waiting on her to "pull" the call like she said she was. She gives out bad information then gets ignorant when confronted with said information. Uhaul is in such a hurry to get a reservation they tell you whatever they think you want to hear. After driving 3hrs to pick up truck you don't really have any other option except lose money and go home empty handed. Rude and unprofessional. Next time Dawn wants to yell across the store at someone it should be her kids next time might not workout so good.JEFFORY MICHAEL L.
Customer did not leave a comment.RANDALL DONN K.
Customer did not leave a comment.Mehdi R.
I love this Uhaul i use it all the time they're fast courteous clean honest whT more could u wantBrian B.
Very friendly outstanding service !ROGER DALE S.
The lock was not in the storage unit. I tried to call the front desk but no one answered. I ended up using the help call button from inside the building to get assistance, then had to meet the employee to obtain the lock.Adrea M. | Online Move In
Had everything I needed for a safe moveGloria B. | First Impressions
Customer did not leave a comment.sharon s. | Overall Experience
Very helpful & professional.JOHN L. | First Impressions
Thank you for providing a very well maintained facility to store my personal belongings over the last 4 years! The facility was always well kept, conveniently accessible and the staff was always helpful whenever I needed assistance or had a general question. Without a doubt, when the occasion arises and as long as you have availability, will definitely use your temp-controlled, 24/7 monitored facility again! Thanks again! -AlekAlex S. | Overall Experience
AMAZING service from Victoria !!! Thanks so much :)daniel m. | Overall Experience
They worked with me on different times they worked with me on the price and they are great to work with and I'm so glad that I use U-Haul.😁♥️LINDAMAE A. | First Impressions
I am truly blessed to have U-Haul Storage Units available when needed. I had 3 units and I was grateful that's they were all on the 1st floor. I do know I will be returning back later today to reutilize one of the available one's as we are currently in day 2 of the move and are not completely done. If there's another unit on 1st floor or either of mine available. I will greatly appreciate it.marie t. | Overall Experience
I I believe her name is Miss Vicky she has gone up in above and beyond services she was wonderful treated me wonderfully and I appreciate her and younadine d. | Overall Experience
Stored my items there for over four years with no issues. The steady increase in price was the only reason I discontinued.CRYSTAL K. | Overall Experience
Staff could be more friendly. The app is not easy to use.brittany h. | Overall Experience
Customer did not leave a comment.kenneth a. | First Impressions
The staff was extremely unfriendly. I had to move out 4 days later than planned due to an illness. They are stating they wont do a partial refund.Amanda G. | Overall Experience
Customer did not leave a comment.Kent H. | Overall Experience
I would rate it higher as a lot of my experience was very pleasant. I didn’t however like the fact I was getting emails and phone calls for 8 months afterwards that I owe for a unit I had moved out of. When a worker had walked me to the unit I paid him an extra $10 to remove the one nightstand I left there because I didn’t know where to throw it out. And I was told I still had stuff in there and it took new management to walk up there 8 months later (which thank goodness I kept paperwork showing I paid my bill and I was out in January) to walk up there and realize I really was out and to stop charging me and sending me Lien notices and phone callsheather c. | Overall Experience
Customer did not leave a comment.Tammy G. | Overall Experience
During the 3 months that I was there, I was always greeted by staff with care and professional. The facility was clean. I never had any issues while on the property.denise c. | Overall Experience
Customer did not leave a comment.FRANCIS L. | Overall Experience
Customer did not leave a comment.Janet H. | First Impressions
Fast, friendly and very helpful with my move in! Thank you!CHRISTINA O. | First Impressions
Customer did not leave a comment.Lance P. | Overall Experience
Friendly and helpful staff. No problems with the unit.Sherry F. | First Impressions
An extra $10 for 24 hour access seems wrong when you are paying what you are paying per month anyway. The hours are not convenient for regular working people in my opinion.Babette S. | Overall Experience
Customer did not leave a comment.ShayLin E. | First Impressions
U-haul has been a mainstay for as long as I can remember. I'm glad to see that it can continue to be of service even in rough waters.Glenda M. | Overall Experience
Place was nice and well kept; only complaint if any is that every time i opened my unit the loud alarm would go off and scare my son.John S. | Overall Experience
Thank you so much for everything. Only my TV can't work.Bibishe N. | Overall Experience
Customer did not leave a comment.lisa b. | First Impressions
My unit had no light and was difficult to see insidelisa M. | Overall Experience
Customer did not leave a comment.lisa M. | First Impressions
Customer did not leave a comment.Tiffany J. | Overall Experience
Customer did not leave a comment.Gregg K. | Overall Experience
Customer did not leave a comment.kaycee d. | Overall Experience
Our unit had a leak in itBrent R. | Overall Experience
Customer did not leave a comment.charles k. | Overall Experience
One of the staff members I worked with was great, so I didn’t want to say no to that question. Their name was Billie I believe? The main person I worked with (Her name escapes me) I had worked with before and she is extremely slow and seems like she does not want to be there. She said she had a headache, but I remember her being this way when I got a truck rental there before. The process is archaic. For my contact info, I needed to give 2 phone numbers to reach me. No one has a house phone anymore so I gave my boyfriend’s cell phone number. Then I was told I needed a secondary contact, so I use his name and told her it’s the same phone number I just gave. I’m then told I cannot have the same phone numbers, so I changed my second phone number to my dad, then needed to give my boyfriends address which was the same as mine and that wasn’t allowed. I had reserved a unit ahead of time thinking it would cut back my time, it took me literally 30 minutes to go through this process in person... it was extremely frustrating.Krystal S. | First Impressions
Customer did not leave a comment.charles k. | First Impressions
All the staff was very helpful everytime that I came in. I had my stuff in storage for two years and when I decided to get my stuff off the staff was very helpful. I would use this uhaul storage again and also recommend it to my family and friends.markieshia s. | Overall Experience
The return policy is not a very safe policy. There is not enough light when returning the vehicle at night.joquetta m. | First Impressions
I had only one problem and it was fixed right away.linnisha m. | Overall Experience
Average experienceScott H. | First Impressions
Thank YOUbarbara k. | Overall Experience
Even if I were to get it out on the due date, the office would have been closed. I should have at least got a discount. Rent a truck great. Storage unit. Go some place else. Lesson learned.Tabitha P. | Overall Experience
Convenient for my needs, staff was nice when we interacted with them.jennifer m. | Overall Experience
Manager and owner went out their way for great customer servicechantal h. | Overall Experience
Representative Bobbie was awesome. she went above and beyond with superb customer service. She explained everything with such detail that I didnt have any questions after receiving contract.Kimberly P. | First Impressions
Great placeLaBresha J. | Overall Experience
I wouldn't go anywhere else for storage, You are the ONLY STORAGE place I would use !!sheryl b. | Overall Experience
Excellent Staff! The Uhaul team made the move easy.jennifer s. | First Impressions
Would use again with no reservations.Ronald S. | Overall Experience
Excellent friendliness, good facilitiesjames f. | First Impressions
Great team and very conscientious.Ronald S. | First Impressions
This facility is well kept, spacious and secure. Its great that they have moving carts that you can use for free. The staff is very friendly and treat you as a valued customer.TANYA T. | Overall Experience
I didn’t want the person that came with me as a contact but looking over my contact he was put ther anywayTonia L. | First Impressions
They were very helpfulleon c. | First Impressions
n/aDouglas B. | Overall Experience
Easy on line setup and great in-store service.Rebekah S. | First Impressions
Love the 24 hr key access to storage.Diamond G. | Overall Experience
Had no problems here ,nice ,reasonabletina m. | Overall Experience
Stellar, cost effective service as always!!Timothy H. | First Impressions
.MELISSA J. | Overall Experience
We were very happy with the service and storage units we rented. U-Haul was fantastic.nancy m. | Overall Experience
Quick ,easy an painless ,nice people clean placetina m. | First Impressions
good customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.holly h. | First Impressions
Thank you.GEORGE T. | Overall Experience
The staff has been absolutely outstanding! This center has a very hard working team who is so very dedicated and professional. Keep up the great work.HELEN C. | Overall Experience
1st time using this service all went well.tim g. | First Impressions
Clean, safe storage facility. Friendly staff. Would recommend.Micah B. | Overall Experience
The only reason why I moved out is because I moved away to another part of the state. Would rent again.QURAN K. | Overall Experience
Service was great and I would like to talk to you about employment the offer is yours... THANK U and GOD BLESS U!Kevin K. | First Impressions
Was very happy with my experienceNORA H. | Overall Experience
Customer service good, I just don’t like having a reservation for a month on a 10 x 15 and then having to settle on a split room on a totally different floor. You should honor the reservation you showleonard p. | Reservation
My experience with Uhaul has always been great. Even when I had a problem, it was taken care of in a timely manner. I will not hesitate to rent from Uhaul again for services that I might need.ASTORIA W. | Reservation
N/AANJANETTE S. | Overall Experience
Clean facility and good customer serviceSteven H. | Reservation
This haul self storage location is the best office staff are professional and whenever I need to rent a truck or store my things when I move I will always use this haul thanks againMATTHEW D. | Overall Experience
Is there any pro rated refund? I paid until Nov. 18th and moved out Oct. 28th.brian m. | Overall Experience
Easy and convenient and Totally Professional Employees!!!! Thanks you ALL so much👍🏼👍🏼👍🏼😎😎😎elizabeth l. | Overall Experience
Storage facility was convenient and secure.James M. | Overall Experience
Some of the customer service people don't have the best attitude, but otherwise everything was great.krystyna j. | Overall Experience
I would never recommend U Haul to anyone. We received water in our storage unit and the staff was not concerned or offered any help.KATHRYN P. | Overall Experience
I was unable to rent a truck and it put my family and I in a terrible bind. The person I brought with me to drive the truck had a past due balance (even though I had no association) and I was denied.TIffany M. | Reservation
Very nicealetta w. | Reservation
I did have some damage to some items and was referred to Insurance co. No feedback yetPATICIA P. | Overall Experience
Very convenienly located to where I'm currently residing. Will use services in the future. Thanks so much. Sincerely Kim EstradaKim e. | Overall Experience
We were treated kindly and professionally. I will recommend U Haul to others.Debra F. | Reservation
I can't fit my disgust of your company within 200 characters. Please have someone from your SENIOR LEADERSHIP TEAM call me at 313-244-9763.BILLY R. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!