Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was a little dirty in the driving cabinet and it smelled bad too. Other than that, everything else was good.
DOMINIQUE A D.
Rating:
3.0
It's been 3 days and I still haven't received my security deposit back. And I was told there were no issues. Also the cab was full of dog hair. They didn't do I very good job cleaning them out. You would have thought with COVID-19 still around they would have cleaned the truck better. I hope you can resolve this issue.
CHRISTINA JOY L.
Rating:
5.0
Customer did not leave a comment.
MARIO LEON M.
Rating:
5.0
Customer did not leave a comment.
WILLIAM L.
Rating:
2.0
Wiring harness I believe is faulty as I have hooked into 3 different trailers and I have no brake or turn signal lights. I called several days ago and no one has yet to call me back. Once called and if problem is fixed I'd rate location as above average and would recommend
chad P.
Rating:
5.0
The particular truck we used was a rough ride. It shifted hard and could use some love.
Janet B.
Rating:
3.0
Customer did not leave a comment.
CHARLES EARL R.
Rating:
4.0
Customer did not leave a comment.
Justin S.
Rating:
5.0
Customer did not leave a comment.
anthony J.
Rating:
5.0
Customer did not leave a comment.
CELESTINE B.
|
Overall Experience
Rating:
5.0
Excellent in all catagories!
CONSTANCE THERES D.
Rating:
4.0
Employee was arguing with man about mileage
AMECIA DELEA F.
Rating:
4.0
The location itself is fine….however they recently loses their amazing general manager Victoria and now they are painfully slow and the equipment is not well maintained….I've had a truck with a tire with an air leak I had to fill during a trip, truck eith a false check engine light and this rental was the worse the Sears in the truck were in horrible shape the engine panel cover in the cab was loose and worse if all a tire blew in the freeway and although I was only 4 miles from another uhaul location I had to wait almost 3 hours for roadside service….
Sherry S.
Rating:
4.0
Have a sign near the self check in that says you have wifi. My husband couldnt get the self check in to load, and i only realized there might be wifi after he went inside
Encountered a very rude disrespectful employee with a attitude during the drop off process that preceded to engage a physical altercation was very disrespectful to me as a customer from the Entire encounter
JAMES TYRONE W.
Rating:
5.0
Put the vehicle in a place that's easy for the customer to find. If you're using the mobile app to check out this makes it much easier.
Mark K.
Rating:
4.0
Dont require gas fill up after a stressful day and high gas useage charge.
SARAH S.
Rating:
5.0
Customer did not leave a comment.
Mary C.
Rating:
5.0
Customer did not leave a comment.
SANDRA MARIE S.
Rating:
5.0
The service tire sensor was lit from the first minute I got the truck. You need to give me equipment with all warning messages cleared. No one warned me the light was false.
Andrew R.
Rating:
5.0
Customer did not leave a comment.
ANDREW MARK K.
Rating:
5.0
Another great experience.
PETER R.
Rating:
1.0
It started out great as usual (I've rented trucks for years). The next day on the rental, a low tire warning displayed on the dashboard. Our destination was in the middle of nowhere so air wasn't close by at all. We had to drive 20 minutes or more to get air in the tire every day, even driving to a uhaul location in northern Michigan and getting air. We drove home on Sunday and the truck was due back Monday morning (today). We woke up to a very low tire, had to wait for a neighbor with a air compressor to come air us up. The rental was an hour or so late. I let the woman who was running things at this location know that I tried calling them, no answer and was put on hold 10 minutes without any luck. So I dropped the truck off after airing the tire up and let them know about the tire and the girl manager basically accused me of the nail they found in the tire. On top of it, I let her know that I tried calling them directly and she said “yeah we let our calls go to corporate because they just had 30 returns. There was no activity in their store at all, except for me and another 2 returns leaving the store as I was arriving. So she lied. Wow. This is how you treat a long time customer (30ish years or so)? Multiple rentals and a manager lies to me to my face, telling me that nail wasn't there when I rented it? Give me a break! You were not busy at all and most likely, that nail was in there when I picked up the truck! I spent my 5 days airing up your faulty tire twice a day because your useless company you use doesn't answer? Because your employees who are being overworked right now have to lie to their customers? I don't recommend renting from this location or even uhaul any more.
RICHARD JOSEPH M.
Rating:
4.0
Reserved a Cargo Van. The passenger side seat was dirty, the passenger side door, window and windshield were covered in coffee splatters and there was what appeared to be grease/oil smeared on the passenger door window as well. After driving a cargo van for many years, I know that visibility is limited and the lines of sight that you do have should be maintained. I cleaned the windows which did not take long at all.
Other than that, the employees were very helpful and friendly and we were in and out of there rather quickly.
Donald F.
Rating:
5.0
personal were very friendly
DENNIS RODNEY M.
Rating:
5.0
Customer did not leave a comment.
Matthew F.
Rating:
5.0
Very impressive organization - drop off went really well!
David K.
Rating:
5.0
Customer did not leave a comment.
STEVE M.
Rating:
3.0
The price was way too high. The mandatory 3 days was too much.
BRANDON B.
Rating:
5.0
The whole process was super easy and convenient. The truck we rented was exactly as advertised. It was clean and ready to go. I would highly recommend U-Haul Moving and Storage of a Taylor.
CHERYL LYNN H.
Rating:
5.0
Customer did not leave a comment.
Mohamad S.
Rating:
3.0
They put me down for 100 miles when I only use 70 miles and it still came out to be a 103 dollar when it should been 80 tops so they basically got me for 25 plus I full up the gas pass what I got when I pick it up it was on 3/8 I full it up to little pass 1/4 so that basically another 10 dollars they got me for so I lost 40 dollars u haul
CALEB JOSEPH M.
Rating:
5.0
Customer did not leave a comment.
Charlotte J.
Rating:
3.0
Customer did not leave a comment.
ELVIN LEE W.
Rating:
5.0
Customer did not leave a comment.
TIMOTHY M.
Rating:
5.0
Customer did not leave a comment.
RICKY JOE L.
Rating:
5.0
Customer did not leave a comment.
JOHN CHARLES-EDW G.
Rating:
3.0
Representative had a bad attitude
TAMICA K.
Rating:
5.0
Customer did not leave a comment.
MICHAEL LYNN-AND S.
Rating:
4.0
Customer did not leave a comment.
Alesia I.
|
First Impressions
Rating:
5.0
Keep doing what you're doing customer service was Great vehicle was Great keep up the good work U haul 8901 telegraph you always have my business
Frederick A.
Rating:
3.0
This wasn't the location when I booked my reservations. Which is 16 miles from my house. Which is 12 mile more than where I originally made my reservations which made me pay for more mileage that was very much unexpected. Also I didn't receive a call 2 hours before my schedule pick up time. This is truly bad business and horrible customer service. Question is what is the purpose of booking reservations in advance????
REGINA ROXANNE B.
Rating:
5.0
Everyone was so amazing! Helped me through everything!
Alina B.
Rating:
5.0
Customer did not leave a comment.
Dan N.
Rating:
4.0
Customer did not leave a comment.
Edmond L.
Rating:
5.0
The staff was so courteous and helpful my storage facility is easy and accommodating I appreciate them so very much have a blessed and safe one
Rochelle C.
|
Overall Experience
Rating:
5.0
The gal that set me up was friendly and helpful.
Linda P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARK O.
Rating:
4.0
Pick-up and drop-off was very quick and easy which I appreciated. The van was very dirty. There was a warning light on about the tire but the staff told me it would be fine and it was.
Thomas G.
Rating:
4.0
Customer did not leave a comment.
URSULA CHRISTINA M.
Rating:
3.0
They need to be more attentive and helpful when I told them about my claim damage to my truck because of the trailer ball lock unsecured released
Walter F.
Rating:
4.0
Equipment was nice and staff was friendly. Unfortunately due to limited availability right now our reservation had to be switched to a different location (+30 minute drive) and then the previous rental hadn't returned by our reservation time so we were delayed another three hours.
TIMOTHY MICHAEL O.
Rating:
5.0
Customer did not leave a comment.
YORDANY R.
Rating:
1.0
You allowed me to reserve one for 7:30am pickup, and the store didn't open until 9am. I didn't receive the dolly or moving blankets I requested. Couldn't drive back, as I'd get charged for the miles and gas. Therefore I didn't have two major moving amenities. The good people that work at that location didn't give me any problem taking those charges off of my bill. Very dissatisfied with having to wake up two hours earlier than the store even opens. Also, online, make it more clear how long the rental is. I only had it for 5 hours, and I tried picking 8+. I had to rush, and didn't get everything moved.
All in all, thankfully you guys somehow hired the good people at the Taylor MI location.
SCOTT CLARK P.
Rating:
5.0
This location was very pleasant. Just make sure everyone gets treated well with enough breaks and a profit sharing bonus
Erica M.
Rating:
5.0
Customer did not leave a comment.
Rita B.
Rating:
5.0
They were very helpful because I truly did not know what I was doing never had a storage unit before very kind and helpful. Appreciate it very much be blessed and be safe!!
Rochelle C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PAUL BRENT G.
Rating:
1.0
Customer did not leave a comment.
ELVIS M.
Rating:
5.0
I though I would get a refund (prorated) since I moved out. Overall, the experience was good. The climate was quite warm.
Davetta W.
|
Overall Experience
Rating:
5.0
Check tires on all trucks
TIMOTHY H.
Rating:
3.0
Custom service. Nikki Punter had an attitude. At one one point she actually rolled her eyes after I said, "I'm sorry", because I didn't hear what she had just asked me. Also, after finishing up at the counter, I received no further instructions. I guess I was expected to know what to do next. I literally had to walk back inside the store and ask where to pick up the rental.
MONICA RACHELL W.
Rating:
5.0
Friendly polite curious professional
WALTER LEE S.
Rating:
5.0
Customer did not leave a comment.
KATHLYN ARGYS P.
Rating:
5.0
Customer did not leave a comment.
NISA M.
Rating:
5.0
This location did a great job, the only way they could have done better would have been to do the driving for me! Great work people!
JOSEPH HOWARD J.
Rating:
3.0
i brought back the trailer at 330 a day early but not early enough to get a days credit. you need to adjust the way you credit a day if the trailer is not needed that day.
JAMES BRETT F.
Rating:
5.0
I like to control climate a lot and I like the security thank you
LINDAMAE A.
|
Overall Experience
Rating:
3.0
Inside the vehicle did not smell well. I could hardly survive without cooler.
Mehrdad A.
Rating:
1.0
The fact that U-Haul either charges its customers $20 or forces them to check in their own rental for after hours drop off is insane. I will be looking elsewhere for my trailer/storage needs.
GARRETT CHARLES B.
Rating:
5.0
I always come back, it's the best location to my house and the people are very professional people
FRANCIS JOSEPH P.
Rating:
5.0
Customer did not leave a comment.
Bill C.
Rating:
5.0
Customer did not leave a comment.
THERESA MARIE S.
Rating:
5.0
Customer did not leave a comment.
COURTNEY QIANA L.
Rating:
5.0
Customer did not leave a comment.
ABDALLAH MAHMOUD A.
Rating:
5.0
My brother died, which eliminated the need for extra storage. He too was happy with your facility and services.
Shirleen M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT DONALD M.
Rating:
4.0
Customer did not leave a comment.
SHAWN DEVON S.
Rating:
5.0
Customer did not leave a comment.
KARLWIN EDWARD T.
Rating:
5.0
My reservation pickup location was changed from Ann Arbor, MI to Taylor, MI with one days notice. It would be good to know if the location may change a few days in advance so moving plans can be adjusted.
Anthony G.
Rating:
5.0
Customer did not leave a comment.
DAVID LEROY T.
Rating:
5.0
Customer did not leave a comment.
TAMIKA CHARRICE H.
Rating:
3.0
I paid for my truck in advance and didn't get anything back in return when I was under my mileage and time, I was also charged $2 more from the get go for no reason at all and they tried to tell me that credit's were applied back to my account but they were not. Maybe you should have to pay after the use of the tricks instead of after?
Paige F.
Rating:
1.0
Customer did not leave a comment.
MEHMET HASAN K.
Rating:
5.0
Everything was Fine...No issues at all
The agent that assist me was pleasant and extremely helpful...if I ever need to rent another vehicle I will come back to the Taylor location.
Great Job!!!
carl A.
Rating:
5.0
Customer did not leave a comment.
CELE S.
Rating:
5.0
Customer did not leave a comment.
Michael H.
Rating:
5.0
Customer did not leave a comment.
Jonathan C.
Rating:
5.0
Customer did not leave a comment.
JAMES ALAN F.
Rating:
3.0
The customer service here will make you not want to be bothered. I reserved online and it said I could skip the line and go to the side of the counter and pick up my key. The uhaul employee finished one person and went to the next person while i stood at the side of the counter waiting as if I might as well been in line. Then when she did help she said..."what are you getting" in such a nasty way. Made me never want to go back into that facility. My prior experience was fine but the employees on this last rental experience did not make me feel welcomed. Not when I returned it either. (I should say the guy that came and got the truck from me wasn't too friendly but the last lady that gave me my receipt was nice.)
Sunite C.
Rating:
5.0
An extremely rude lady left me a voicemail telling me I was late and my contract said if I was late something. I deleted the message because of her attitude. Traffic from my previous location delayed me about 16 minutes and she was all up in arms like it was her personal trailer Perhaps she could use some extra training in customer service. The lady who I dealt with to fill out the contract was DELIGHTFUL and I would encourage all the employees to be like her.
PAUL KENNETH L.
Rating:
4.0
Customer did not leave a comment.
KURT SCHOENFELD M.
Rating:
4.0
My only complaint is that when I log in to my app it tells me I have no reservations and no storage unit with you
heather L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keith C.
Rating:
5.0
Beyond great customer service always! Will always use and recommend this location!
Jacob J.
Rating:
5.0
Customer did not leave a comment.
MICHAEL S.
Rating:
5.0
Customer did not leave a comment.
RICHARD DAVID P.
Rating:
3.0
Customer did not leave a comment.
PHILLIP R.
Rating:
5.0
I’m a repeat customer of this U-Haul Moving and Storage facility in Taylor, MI. They have consistently provided me the highest quality of services. My most recent experience with them involved renting a storage room for home goods I was giving to family I have in Marion, OH and in Traverse City, MI. Being able to store items at the same location I could rent a trailer for moving these home goods was a game changer. The storage area was very secure and clean. Plus, the friendly staff were extremely helpful and effective in all of our business transactions. I could not be more pleased with the quality of service they provided me. I will not hesitate to partner with them again in the future. —Wayne C.
maynard C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ricky W.
|
First Impressions
Rating:
5.0
Everyone is so nice and friendly and very helpful.
DAWN W.
|
Overall Experience
Rating:
5.0
I love this place, i wouldn't go anywhere else...
Stanley J A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GENE C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peggy L.
|
First Impressions
Rating:
5.0
Highly recommend using their services anytime.
Octavia J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krystal S.
|
Overall Experience
Rating:
4.0
Items are a bit on the pricey side. Come down on the prices.
Carol J.
|
First Impressions
Rating:
3.0
The lock was not in the storage unit. I tried to call the front desk but no one answered. I ended up using the help call button from inside the building to get assistance, then had to meet the employee to obtain the lock.
Adrea M.
|
Online Move In
Rating:
4.0
Had everything I needed for a safe move
Gloria B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sharon s.
|
Overall Experience
Rating:
5.0
Very helpful & professional.
JOHN L.
|
First Impressions
Rating:
5.0
Thank you for providing a very well maintained facility to store my personal belongings over the last 4 years! The facility was always well kept, conveniently accessible and the staff was always helpful whenever I needed assistance or had a general question.
Without a doubt, when the occasion arises and as long as you have availability, will definitely use your temp-controlled, 24/7 monitored facility again!
Thanks again!
-Alek
Alex S.
|
Overall Experience
Rating:
5.0
AMAZING service from Victoria !!! Thanks so much :)
daniel m.
|
Overall Experience
Rating:
5.0
They worked with me on different times they worked with me on the price and they are great to work with and I'm so glad that I use U-Haul.😁♥️
LINDAMAE A.
|
First Impressions
Rating:
5.0
I am truly blessed to have U-Haul Storage Units available when needed. I had 3 units and I was grateful that's they were all on the 1st floor. I do know I will be returning back later today to reutilize one of the available one's as we are currently in day 2 of the move and are not completely done. If there's another unit on 1st floor or either of mine available. I will greatly appreciate it.
marie t.
|
Overall Experience
Rating:
5.0
I I believe her name is
Miss Vicky she has gone up in above and beyond services she was wonderful treated me wonderfully and I appreciate her and you
nadine d.
|
Overall Experience
Rating:
5.0
Stored my items there for over four years with no issues. The steady increase in price was the only reason I discontinued.
CRYSTAL K.
|
Overall Experience
Rating:
4.0
Staff could be more friendly.
The app is not easy to use.
brittany h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kenneth a.
|
First Impressions
Rating:
1.0
The staff was extremely unfriendly. I had to move out 4 days later than planned due to an illness. They are stating they wont do a partial refund.
Amanda G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kent H.
|
Overall Experience
Rating:
2.0
I would rate it higher as a lot of my experience was very pleasant. I didn’t however like the fact I was getting emails and phone calls for 8 months afterwards that I owe for a unit I had moved out of. When a worker had walked me to the unit I paid him an extra $10 to remove the one nightstand I left there because I didn’t know where to throw it out. And I was told I still had stuff in there and it took new management to walk up there 8 months later (which thank goodness I kept paperwork showing I paid my bill and I was out in January) to walk up there and realize I really was out and to stop charging me and sending me Lien notices and phone calls
heather c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy G.
|
Overall Experience
Rating:
5.0
During the 3 months that I was there, I was always greeted by staff with care and professional. The facility was clean. I never had any issues while on the property.
denise c.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Janet H.
|
First Impressions
Rating:
5.0
Fast, friendly and very helpful with my move in! Thank you!
CHRISTINA O.
|
First Impressions
Rating:
5.0
Friendly and helpful staff. No problems with the unit.
Sherry F.
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
ShayLin E.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lisa b.
|
First Impressions
Rating:
3.0
One of the staff members I worked with was great, so I didn’t want to say no to that question. Their name was Billie I believe? The main person I worked with (Her name escapes me) I had worked with before and she is extremely slow and seems like she does not want to be there. She said she had a headache, but I remember her being this way when I got a truck rental there before. The process is archaic. For my contact info, I needed to give 2 phone numbers to reach me. No one has a house phone anymore so I gave my boyfriend’s cell phone number. Then I was told I needed a secondary contact, so I use his name and told her it’s the same phone number I just gave. I’m then told I cannot have the same phone numbers, so I changed my second phone number to my dad, then needed to give my boyfriends address which was the same as mine and that wasn’t allowed. I had reserved a unit ahead of time thinking it would cut back my time, it took me literally 30 minutes to go through this process in person... it was extremely frustrating.
Krystal S.
|
First Impressions
Rating:
3.0
The return policy is not a very safe policy. There is not enough light when returning the vehicle at night.
joquetta m.
|
First Impressions
Rating:
5.0
Representative Bobbie was awesome. she went above and beyond with superb customer service. She explained everything with such detail that I didnt have any questions after receiving contract.
Kimberly P.
|
First Impressions
Rating:
5.0
Excellent Staff! The Uhaul team made the move easy.
jennifer s.
|
First Impressions
Rating:
3.0
I didn’t want the person that came with me as a contact but looking over my contact he was put ther anyway
Tonia L.
|
First Impressions
Rating:
4.0
They were very helpful
leon c.
|
First Impressions
Rating:
5.0
Stellar, cost effective service as always!!
Timothy H.
|
First Impressions
Rating:
4.0
good customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.