Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Never used the dolly, they never checked it from the previous renter before they gave it to me, then they charged me for it, i never touched the dolly, i have 2 dollys in my garage and i never moved anything requiring a dolly!
IMAD HIBATULLA A.
Rating:
5.0
Customer did not leave a comment.
DWIGHT DOUGLAS W.
Rating:
5.0
Customer did not leave a comment.
LORA MARIE Y.
Rating:
5.0
I loved how easy it was to return the rental. Pull up, signs saying where to go, drop it off, leave the keys on the seat, and away I went on my way. Love it!!!
Richard T.
Rating:
5.0
Customer did not leave a comment.
Tonya P.
Rating:
5.0
Very fast and easy drop off experience!
RICHARD KENNETH J.
Rating:
5.0
Nothing, had a good experience !
LOREN EVERETT S.
Rating:
5.0
Customer did not leave a comment.
PAUL SCOTT W.
Rating:
4.0
The manager was very helpful. She was awesome!
CARL CHRISTY R.
Rating:
5.0
Customer did not leave a comment.
DIANGELODWAYNE C.
Rating:
4.0
Customer did not leave a comment.
MARCEL DEJON E.
Rating:
5.0
Everything Was Excellent. No Problems at all , general manager Victoria , was very nice and welcoming.
ANGELIQUE DANEE J.
Rating:
5.0
The rear driver side tire had a bald patch on it which made it difficult for driving. We highly recommend replacing the tire.
JORDAN B.
Rating:
5.0
Customer did not leave a comment.
THOMAS CHRISTOPH K.
Rating:
4.0
Customer did not leave a comment.
Jennifer S.
Rating:
5.0
Customer did not leave a comment.
TIMOTHY FRANCIS T.
Rating:
5.0
Your staff greeted me well, service with a smile, good equipment, will return.
FRANCIS CHARLES C.
Rating:
5.0
Customer did not leave a comment.
JAMESON JAY F.
Rating:
5.0
Truck was old and very used.
RICHARD PAUL H.
Rating:
4.0
For reserving a truck online, check-in took a little longer than I'd like. Also, the truck smelled too strongly of cleaning chemicals. I'd recommend your location otherwise!
Ryszard C.
Rating:
2.0
The trailer I was given was baldy repaired. The rear gate was poorly welded and would barely stay closed. They rented me a trailer with completely bad tires that were worn down to the steel belts. We ended up stranded for over 3hrs with 3 kids and our dog in 90° weather waiting for a company to come out and replace the tires. Was just a horrible experience
Jesse V.
Rating:
5.0
It was fine (nothing)
ERNEST MICHAEL D.
Rating:
5.0
Customer did not leave a comment.
CONSTANCE THERES D.
Rating:
5.0
The location was great, but at after hours drop off the app was not helpful and I had to return in the morning.
Cristian L.
Rating:
5.0
Customer did not leave a comment.
CODY JAMES F.
Rating:
5.0
Customer did not leave a comment.
NORMA M.
Rating:
5.0
Customer did not leave a comment.
Michael Z.
Rating:
5.0
Customer did not leave a comment.
ROBERT EUGENE E.
Rating:
5.0
Customer did not leave a comment.
John J.
Rating:
5.0
Customer did not leave a comment.
IWAN WILLIAM M.
Rating:
5.0
Customer did not leave a comment.
Andrew M.
Rating:
5.0
Customer did not leave a comment.
STEPHEN LEE A.
Rating:
4.0
First I was confused by the parking lot because they had lanes and arrows for directions and looked like a cleaning station set up. It was very clean and nice, but for a first time customer I was confused on where to go. Before I got out of my vehicle, two men came out to disconnect the trailer and parked it for me. They were polite, quick, and professional. I went in for my receipt and the desk clerk was very quiet and didn't say much. I'm not sure if she even said hello. I have years of experience in customer service and greeting the customer is very important. It sets the tone for the whole experience.
Kathryn O.
Rating:
1.0
They have poor customer service
Maria S.
Rating:
5.0
No complaints here.
GARY GIRARD E.
Rating:
5.0
Need lumber and car was in the shop. Beautiful truck for 19.95 per day. Got the lumber and some refreshments. Two days for a hundred bucks was great. Jobs Done.Thanks UHaul
DIANNE LYNN L.
Rating:
4.0
The truck was very clean. It drove beautifully. It was a pleasant experience.
CAROL MARIE V.
Rating:
5.0
Two thumbs way up!
PHILLIP JEFFERY N.
Rating:
4.0
Customer did not leave a comment.
MARKALAN G.
Rating:
3.0
The van appeared clean when I looked inside but once I got inside to place my items it was bit of glass on the floor. I had to sweep it out before I could load. However the check in process was quick after checking in on line.
Sharunda M.
Rating:
5.0
Have never had a problem with renting from Uhaul.
TRACY THOMAS M.
Rating:
5.0
Extremely nice staff
ROBERT JOHN F.
Rating:
5.0
Customer did not leave a comment.
SHAWN ANTHONY C.
Rating:
5.0
Customer did not leave a comment.
ELIZABETH GRACE R.
Rating:
5.0
Customer did not leave a comment.
DAVID GERALD L.
Rating:
5.0
Customer did not leave a comment.
BARBARA ANN W.
Rating:
5.0
Customer did not leave a comment.
SUZANNE MARIE S.
Rating:
1.0
I am beyond livid and do not know where to begin!!!!!!!! I just received a bill for $706.83 for a van that DID NOT RUN for over 48 hours and that I had to pay to have jumped once! It was finally picked up yesterday by Uhaul. Since it was DEAD and UNDRIVABLE I was not able to fill it will gas.....so of course, the tank wasn't filled, but y'all charged me for that? And I was charged for additional days for a van that DID NOT RUN?Â
What the hell is wrong with you people? This has been the WORST experience I have ever had with a company ever.....and to add fuel to the fire, you are charging me $706.83??????
I STILL have NOT received a call back from the Manager of the Telegraph store as I was told I would. And instead of getting a refund for the time the van was undrivable and y'all couldn't get your crap together to get it fixed so I could use it.....no, instead of the refund I was told I was going to receive, y'all are charging me $706.83????!!!????
And 750 miles? Are you insane!?!?!?!?!?! I drove from Taylor, Michigan to Farmington, MI twice.....TWICE! How in the name of all that is holy did y'all get 750 miles out of that!?!?!? Not to mention that the DAMN VAN WAS NOT DRIVABLE FOR TWO DAYS!
I want someone to call me now ---- do not make me wait. I want this rectified immediately. I also want the resolution in writing. No more calling to 'tell me' how it will be resolved. Y'all have done that to me for the past three days and clearly, ti was all a bunch of crap!
If this isn't resolved by this evening, rest assured that I am hiring an attorney. I own my own marketing agency and promise, I will make sure that my story is picked up by journalists and publicized. This is the most ridiculous thing I have ever experienced!
Rebecca Boschmarebecca.boschma@gmail.com(248) 324-8376
REBECCA MARIE B.
Rating:
1.0
I need to give somebody that's not racist your manager at the store is racist very very racist
SEAN ROBERT C.
Rating:
4.0
Maybe have more of a smile on your face.
ALEX ROY C.
Rating:
5.0
Thank you for helping us come up with another plan for roundtrip when the pick up at one location and drop off at another was last minute unavailable. Thank you for helping us with the price too. Great service overall. I didn't care for the app only because my phone died and had to find a charger so I didn't get hit with the $20 return fee. I think I should be able to just drop off the truck with out a $20 fee for not using the app/ link.
Thanks again!
CAMILLE MARK S.
Rating:
5.0
My experience with U-Haul was great.
NATALIE COLLEEN M.
Rating:
5.0
Employee took the time to help me with a drop off problem. I had the feeling they really cared.
LAURA DIANA J.
Rating:
4.0
I was charged for a utility dolly that I didn't receive.
JOHN JOSEPH Y.
Rating:
4.0
Customer did not leave a comment.
DANIEL KUAN-LUN L.
Rating:
5.0
Customer did not leave a comment.
BRIAN ALLEN G.
Rating:
3.0
Fix the tail lights on the van
RAJMOHAN W.
Rating:
5.0
Customer did not leave a comment.
JOSE ANGEL B.
Rating:
2.0
Check engine light was on - I was not made aware. I went back in and told the staff, they told me someone stole the catalytic converter and it will be fine.
This was a spur of the moment rental, because the rental my mom made in Jackson Michigan, got double booked, and she went to pick it up at 9am, and they sold it. There were no more units for rental for her. So I contacted the Taylor Michigan location and rented the last one they had. We needed at least a 15 foot with a ramp, and they didn't have it. So all they had was a 10 foot with no ramp. Very disappointed. No one seemed to care but the maintenance guy at the Taylor location. No apologies for the inconvenience and I was even charged for the 4 miles over, that I used to go back and forth when the check engine light was on. I went to return my rental at 1230am, was told to use the 24/7 return website, and it was not pulling up my rental. There was no text message link sent to my phone as promised and there was no reimbursement on my card as promised. My overall experience was terrible. At this point, I will never rent from uhaul again or I will never recommend uhaul to anyone. And furthermore, trying to reach anyone by phone is impossible!!! The Taylor office has all their calls forwarded to corporate, and corporate never answers, pulling you in hold for well over an hour, just to maybe get someone that can't do anything to help you. This was too expensive for what I have went through in the past 24 hours.
AUDREY JO W.
Rating:
5.0
A slight rearrangement of the main room so that customers are more visible.
ASHLEY MARIE P.
Rating:
5.0
Customer did not leave a comment.
DENNIS EDMOND S.
Rating:
5.0
This location has great customer service
FREDDY G.
Rating:
5.0
Staff were very helpful in renting the truck. I tried to reserve it online but the dates and times I wanted it wouldn't line up with what the website said they had. I called and I was able to get exactly what I wanted because of the helpful staff that were there. Thank you for the great hospitality.
BRANDON BINU R.
Rating:
5.0
Great service friendly staff and great location
NATASHA MARIE W.
Rating:
4.0
Customer did not leave a comment.
Joesph B.
Rating:
5.0
friendly & professional staff
SAMUEL CURTIS L.
Rating:
4.0
Customer did not leave a comment.
ROY VIRGIL S.
Rating:
3.0
Keep what was promised!
The first rep. told us there would be a hold placed on our credit card until we returned & paid cash for our rental, when we arrived the rep said no it's on your credit card, we had to deal with her rude attitude until she could process a reversal. I work in customer service as well and would be let go if I treated customers like I was treated.
JERRY G.
Rating:
5.0
Customer did not leave a comment.
REGINA DENISE D.
Rating:
5.0
Customer did not leave a comment.
Sarah R.
|
Overall Experience
Rating:
3.0
Tell a person that theres a 20 dollar after hours drop off fee. I have rented a lot of trucks and taken them after hours never have been charged an after hours fee.
Randy B.
Rating:
5.0
Customer did not leave a comment.
Tracey B.
Rating:
4.0
Rep was very nice!
Alisha S.
Rating:
5.0
Customer did not leave a comment.
JOHN L.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joseph L.
Rating:
5.0
Customer did not leave a comment.
DAREN A.
Rating:
4.0
Customer did not leave a comment.
JOHN EUGENE T.
Rating:
5.0
Friendly and helpful staffs. Highly recommended.
Loi N.
Rating:
5.0
Customer did not leave a comment.
KATHERINE ELIZAB R.
Rating:
5.0
Online reservation was easy and everything went smoothly. ðŸ‘ðŸ»
Jeffery L.
Rating:
5.0
I was very pleased with how the entire process went, from reserving to returning, great experience.
TIMOTHY ROBERT P.
Rating:
5.0
Location manager and Owner were very polite and helpful. Definitely rent from here again.
ANDREA LYNN J.
Rating:
5.0
Mike was very friendly and helpful upon return. Fantastic employee!
ANDREW CHARLES P.
Rating:
4.0
Customer did not leave a comment.
Roscoe L.
Rating:
3.0
Customer did not leave a comment.
ALICIA B.
Rating:
5.0
Customer did not leave a comment.
ANDREW DEMAR B.
Rating:
5.0
Customer did not leave a comment.
MELVIN LEE W.
Rating:
5.0
Customer did not leave a comment.
JOHN EUGENE T.
Rating:
5.0
Customer did not leave a comment.
Ricky W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRACEY LEE B.
Rating:
4.0
The customer service agent was Mean, Ignorant and went out of her way to b rude, she talked down to me the entire time, in the end, she handed me my credit card and said next - while i was asking questions, She never told me to take the paperwork around to the back, I stood there out side expecting someone to come up and help me -
TERRENCE PATRICK O.
Rating:
3.0
Make sure the vehicle is in good running condition and maintained better.
RYAN NATHANIEL S.
Rating:
5.0
The Lady working the morning I came in was alone at the counter and the store got super busy, but she maintained her composure and treated each customer that I saw amazingly. That same lady, and the guy that got my trailer that I rented also helped me pick out everything that I needed. even though I should have brought it in for a pre inspection to sort all this out, they did not make me feel like I was inconveniencing them in any way. I am a manager of a retail store and pride myself on excellent customer service, so when I see it being done at places I do business I like to call it out. Don't change a thing they were great and will recommend others to visit this location as well as continue to rent from them. Thanks for making my experience easy.
ERIK MAXIMILLIAN B.
Rating:
5.0
Customer did not leave a comment.
GARY P.
Rating:
5.0
Customer did not leave a comment.
Richardbrian K.
Rating:
3.0
Customer did not leave a comment.
CORINNE MARIE C.
Rating:
5.0
Customer did not leave a comment.
NINA G.
Rating:
5.0
Customer did not leave a comment.
KENNETH G.
Rating:
5.0
The truck was clean and looked totally fine. It drove terribly and the ignition kept getting stuck. It took me about 10 tries each time to get the ignition to turn. I felt like I was driving in wind gusts the whole time. It was just a super old and in bad condition drive wise truck. The people at the location were great though.
STEFFI MARIE C.
Rating:
4.0
The lady that helped me was amazing!!! The trailer was not ready when I showed up to pick it up, it was not returned on time. I waited around for about 20-30 min then she said she was going to give me $50 I guess it's a rental guarantee. She gave me a receipt showing they were giving me $50 but I have yet to see it. Not sure what's up with that?
WILLIAM LEE L.
Rating:
5.0
Everyone is so nice and friendly and very helpful.
DAWN W.
|
Overall Experience
Rating:
5.0
I love this place, i wouldn't go anywhere else...
Stanley J A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GENE C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peggy L.
|
First Impressions
Rating:
5.0
Highly recommend using their services anytime.
Octavia J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krystal S.
|
Overall Experience
Rating:
4.0
Items are a bit on the pricey side. Come down on the prices.
Carol J.
|
First Impressions
Rating:
3.0
The lock was not in the storage unit. I tried to call the front desk but no one answered. I ended up using the help call button from inside the building to get assistance, then had to meet the employee to obtain the lock.
Adrea M.
|
Online Move In
Rating:
4.0
Had everything I needed for a safe move
Gloria B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sharon s.
|
Overall Experience
Rating:
5.0
Very helpful & professional.
JOHN L.
|
First Impressions
Rating:
5.0
Thank you for providing a very well maintained facility to store my personal belongings over the last 4 years! The facility was always well kept, conveniently accessible and the staff was always helpful whenever I needed assistance or had a general question.
Without a doubt, when the occasion arises and as long as you have availability, will definitely use your temp-controlled, 24/7 monitored facility again!
Thanks again!
-Alek
Alex S.
|
Overall Experience
Rating:
5.0
AMAZING service from Victoria !!! Thanks so much :)
daniel m.
|
Overall Experience
Rating:
5.0
They worked with me on different times they worked with me on the price and they are great to work with and I'm so glad that I use U-Haul.😁♥️
LINDAMAE A.
|
First Impressions
Rating:
5.0
I am truly blessed to have U-Haul Storage Units available when needed. I had 3 units and I was grateful that's they were all on the 1st floor. I do know I will be returning back later today to reutilize one of the available one's as we are currently in day 2 of the move and are not completely done. If there's another unit on 1st floor or either of mine available. I will greatly appreciate it.
marie t.
|
Overall Experience
Rating:
5.0
I I believe her name is
Miss Vicky she has gone up in above and beyond services she was wonderful treated me wonderfully and I appreciate her and you
nadine d.
|
Overall Experience
Rating:
5.0
Stored my items there for over four years with no issues. The steady increase in price was the only reason I discontinued.
CRYSTAL K.
|
Overall Experience
Rating:
4.0
Staff could be more friendly.
The app is not easy to use.
brittany h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kenneth a.
|
First Impressions
Rating:
1.0
The staff was extremely unfriendly. I had to move out 4 days later than planned due to an illness. They are stating they wont do a partial refund.
Amanda G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kent H.
|
Overall Experience
Rating:
2.0
I would rate it higher as a lot of my experience was very pleasant. I didn’t however like the fact I was getting emails and phone calls for 8 months afterwards that I owe for a unit I had moved out of. When a worker had walked me to the unit I paid him an extra $10 to remove the one nightstand I left there because I didn’t know where to throw it out. And I was told I still had stuff in there and it took new management to walk up there 8 months later (which thank goodness I kept paperwork showing I paid my bill and I was out in January) to walk up there and realize I really was out and to stop charging me and sending me Lien notices and phone calls
heather c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy G.
|
Overall Experience
Rating:
5.0
During the 3 months that I was there, I was always greeted by staff with care and professional. The facility was clean. I never had any issues while on the property.
denise c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANCIS L.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Janet H.
|
First Impressions
Rating:
5.0
Fast, friendly and very helpful with my move in! Thank you!
CHRISTINA O.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lance P.
|
Overall Experience
Rating:
5.0
Friendly and helpful staff. No problems with the unit.
Sherry F.
|
First Impressions
Rating:
4.0
An extra $10 for 24 hour access seems wrong when you are paying what you are paying per month anyway. The hours are not convenient for regular working people in my opinion.
Babette S.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
ShayLin E.
|
First Impressions
Rating:
4.0
U-haul has been a mainstay for as long as I can remember. I'm glad to see that it can continue to be of service even in rough waters.
Glenda M.
|
Overall Experience
Rating:
4.0
Place was nice and well kept; only complaint if any is that every time i opened my unit the loud alarm would go off and scare my son.
John S.
|
Overall Experience
Rating:
5.0
Thank you so much for everything. Only my TV can't work.
Bibishe N.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa b.
|
First Impressions
Rating:
4.0
My unit had no light and was difficult to see inside
lisa M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany J.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gregg K.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kaycee d.
|
Overall Experience
Rating:
4.0
Our unit had a leak in it
Brent R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charles k.
|
Overall Experience
Rating:
3.0
One of the staff members I worked with was great, so I didn’t want to say no to that question. Their name was Billie I believe? The main person I worked with (Her name escapes me) I had worked with before and she is extremely slow and seems like she does not want to be there. She said she had a headache, but I remember her being this way when I got a truck rental there before. The process is archaic. For my contact info, I needed to give 2 phone numbers to reach me. No one has a house phone anymore so I gave my boyfriend’s cell phone number. Then I was told I needed a secondary contact, so I use his name and told her it’s the same phone number I just gave. I’m then told I cannot have the same phone numbers, so I changed my second phone number to my dad, then needed to give my boyfriends address which was the same as mine and that wasn’t allowed. I had reserved a unit ahead of time thinking it would cut back my time, it took me literally 30 minutes to go through this process in person... it was extremely frustrating.
Krystal S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
charles k.
|
First Impressions
Rating:
5.0
All the staff was very helpful everytime that I came in. I had my stuff in storage for two years and when I decided to get my stuff off the staff was very helpful. I would use this uhaul storage again and also recommend it to my family and friends.
markieshia s.
|
Overall Experience
Rating:
3.0
The return policy is not a very safe policy. There is not enough light when returning the vehicle at night.
joquetta m.
|
First Impressions
Rating:
5.0
I had only one problem and it was fixed right away.
linnisha m.
|
Overall Experience
Rating:
3.0
Average experience
Scott H.
|
First Impressions
Rating:
5.0
Thank YOU
barbara k.
|
Overall Experience
Rating:
4.0
Even if I were to get it out on the due date, the office would have been closed. I should have at least got a discount. Rent a truck great. Storage unit. Go some place else. Lesson learned.
Tabitha P.
|
Overall Experience
Rating:
5.0
Convenient for my needs, staff was nice when we interacted with them.
jennifer m.
|
Overall Experience
Rating:
5.0
Manager and owner went out their way for great customer service
chantal h.
|
Overall Experience
Rating:
5.0
Representative Bobbie was awesome. she went above and beyond with superb customer service. She explained everything with such detail that I didnt have any questions after receiving contract.
Kimberly P.
|
First Impressions
Rating:
5.0
Great place
LaBresha J.
|
Overall Experience
Rating:
5.0
I wouldn't go anywhere else for storage, You are the ONLY STORAGE place I would use !!
sheryl b.
|
Overall Experience
Rating:
5.0
Excellent Staff! The Uhaul team made the move easy.
jennifer s.
|
First Impressions
Rating:
5.0
Would use again with no reservations.
Ronald S.
|
Overall Experience
Rating:
5.0
Excellent friendliness, good facilities
james f.
|
First Impressions
Rating:
5.0
Great team and very conscientious.
Ronald S.
|
First Impressions
Rating:
5.0
This facility is well kept, spacious and secure. Its great that they have moving carts that you can use for free. The staff is very friendly and treat you as a valued customer.
TANYA T.
|
Overall Experience
Rating:
3.0
I didn’t want the person that came with me as a contact but looking over my contact he was put ther anyway
Tonia L.
|
First Impressions
Rating:
4.0
They were very helpful
leon c.
|
First Impressions
Rating:
5.0
Easy on line setup and great in-store service.
Rebekah S.
|
First Impressions
Rating:
5.0
Stellar, cost effective service as always!!
Timothy H.
|
First Impressions
Rating:
4.0
good customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.