U-Haul Moving & Storage of Taylor

Rating:

2.0

Wear masks. Not one employee was wearing one

Rating:

3.0

The woman at check-in did not put me at ease by explaining well. I had to form my own questions and still left with little confidence about payment, expectation, logistics and truck workings. The location had no ink for their printer. This same associate rolled her eyes and sighed at me when I didn't understand what was happening on card reader as it had to be manually "cleared". So on pick up I had no contract and return had no receipt. Overall I felt under informed during check in process. Associate no helpful.

Rating:

5.0

Maybe some traction like a spry on ramp was pretty slick moving in hail and rain.

Rating:

5.0

Nothing. You are awesome. Thanks again

Rating:

3.0

Turned in after hours.

Rating:

1.0

Someone needs to teach the employees not give away someone's rental van right in front of them! I rented online (touchless) to avoid people on purpose, only find that as I walked the lot searching for my reserved with a confirmation number van, the representative that I spoke to as I was searching the lot was walking out with another couple with the key to my locked van! I went inside to the manager before they drove away and he said that it was some type of glitch! Well that glitch cost me more miles which was more money I had to pay for my rental! He backed up the gas tank but when I was putting a little back in there I went over the amount anyway so I wasn't compensated at all for the situation. I have a Uhaul account for a reason but I was punished for using it because I ended up having to go inside to argue my valid point and to get a manually processed van heightening my chances of covid contact! Upset, disappointed and amazed at the incident, Babette Harvey-Smith Small SMedusa69@aol.com or BabetteSmall@gmail.com (404) 769-6112

Rating:

5.0

As always, quick, courteous, I highly recommend this location.

Rating:

5.0

The trailer was filthy and the rubber chain secures were weathered and one broke causing a chain to drag on the highway. Also, had to stop every 100-150 miles and put air in a tire.

Rating:

5.0

wonderful!

Rating:

5.0

I thought they were great . . . prompt pick-up and drop-off. Two thumbs up!

Rating:

5.0

Thank you for providing a very well maintained facility to store my personal belongings over the last 4 years! The facility was always well kept, conveniently accessible and the staff was always helpful whenever I needed assistance or had a general question. Without a doubt, when the occasion arises and as long as you have availability, will definitely use your temp-controlled, 24/7 monitored facility again! Thanks again! -Alek

Rating:

2.0

The staff was helpful and courteous however the mobile pickup and drop off did not work as advertised. I had to go to the counter since the app didn't recognize any bar codes at pick up and for drop off the app didn't launch the camera to upload the instrument readings, e.g. gas and mileage. The truck also had an alignment issue that caused a terrible "death wobble" at speeds above 45 mph. This was a potentially dangerous vehicle and needs mechanical repairs.

Rating:

5.0

Needed a 17ft truck. They upgraded it 26ft for free.

Rating:

4.0

Truck exterior wasn't washed and inside while clean of debris had a stink and needed to be deodorized. Employees where very courteous and kind.

Rating:

5.0

U-Haul is quite literally the best company I have dealt with in the last decade. Every phone agent was extremely kind and knowledgeable. The in-store agent at Taylor, Michigan was so nice. The vehicle was immaculate when picked up in Fort Meyers. Thanks for being a great company! You made my challenging move from Florida to Ontario a smooth experience in the midst of COVID-19.

Rating:

5.0

I needed a truck at the last minute.and i had no problem at the taylor Uhaul.great service

Rating:

5.0

Due to COVID related changes in pick-up procedures, someone should have let me know I should check for a "before you leave" e-mail. I was on the road a few hours right after leaving your location. By the time I saw the email, the items I was supposed to address via a link had already timed out (wouldn't let me access it). In the end it was not a problem, but just making a suggestion. Otherwise, a great experience. I always get good service there.

Rating:

5.0

Only complaint I have is that a customer was parked in the loading dock with her car. We could not park the uhaul to unload until all the cars moved. One female stayed parked in the loading dock the entire time we unloaded the truck so 4 hours. Regular cars should not be able to park in the designated areas that are just for the uhauls.

Rating:

5.0

The trailer was old and had damage that was noted. The equipment worked good. I made the reservation in Woodhaven Mi. I was to pick the trailer up in Brownstown Mi. A few days before pick-up, I was told to pick it up in Taylor Mi. The trailer was available when promised though.

Rating:

5.0

AMAZING service from Victoria !!! Thanks so much :)

Rating:

5.0

The truck malfunctioned the whole way from Michigan to Florida. My left signal went out and did not come back on for hours, then went back out after a short time. The truck needed some updates for the long trip we took such as auxiliary port etc. The dolly was old and raggedy.

Rating:

5.0

Everything was fine, and I was in and out in just a few minutes. The staff was very helpful in my needs and concerns.

Rating:

4.0

The staff were not so helpful when I needed an extra day to use the vehicle. I was told I needed to have the truck there in 15 minutes or I would be subject to some type of extra charges. Apparently another customer was coming to pick up a 20' truck. It didn't matter that I was still loading and 150 miles away! Eventually I was told my contract had been extended to the next day. By the way, it took 45 minutes to complete the return call. I received several messages from this facility, but did not listen to them as I was loading. When I called Uhaul, I was told my contract had been terminated, but the person could not tell me who or how that happened. When I returned the truck, no problems. The check-in staff were great.

Rating:

5.0

They worked with me on different times they worked with me on the price and they are great to work with and I'm so glad that I use U-Haul.😁♥️

Rating:

5.0

Great service. Many thanks!

Rating:

5.0

Staff was friendly and helpful - all great traits for people on the front lines - Thank You UHAUL Taylor !

Rating:

1.0

Clean out the back of the truck.

Rating:

5.0

The truck was pulled up and ready for us upon arrival. Clean store full of a variety of packing supplies. Easy to find location, great signage.

Rating:

5.0

Make sure windows (inside and out) and side mirrors are cleaned better before each rental....

Rating:

4.0

Everything was fine

Rating:

4.0

My only complaint is that the truck reeked of marijuana when I turned on the air conditioner.

Rating:

3.0

The person who “helped” me when I was returning my truck was really rude and seemed to have an attitude problem. If I ever need a Uhaul again, I will go out of my way to avoid this location.

Rating:

1.0

truck had check eng light on had to return truck. want a refund. Joe York

Rating:

5.0

You guys do a fantastic job!! I have been a customer of yours for years and I have never been disappointed.

Rating:

3.0

on friday i tried to call and was literally on hold for over an hour. ended up nobody picked up. tried another location, same result except i didnt stay an hour. so i went to the uhaul office and explained what happened and your associate explained they do that when only one person working. i just happened to work close to that office but i was thinking how much business you lost at two locations because nobody could pick up a phone

Rating:

4.0

The truck that I rented had bad brakes and it also burn fuel very quickly I only received 8.6 miles to the gallon would suggest a tune up on the trucks also there was no cruise control for a move this far it would have helped and made it more relaxed. Also the given mileage what but f there was a accident and we had to detour around for a extra 59 miles ior so I would have had to pay more overall we are here safe thank you for being a part of our experience mr Kahlil Muhammad

Rating:

4.0

Equipment was ready, check in was efficient and friendly. BUT, the guy hooking up my equipment to my vehicle was rude. This is not the first time I've dealt with this individual. He likes to give negative comments while working. He is an angry person that needs to find a new line of work.

Rating:

5.0

Have more employees!

Rating:

5.0

The staff Mark was there first thing in the morning and learned that the catalytic converters were removed from the 26-ft trucks. I happen to request or had a reservation for 26-ft vehicle I will switch to a 20-foot vehicle later learned that the one truck that was still available reservation had not been picked up I was then switched back to the 26-ft to unload it to 20 and gone with the 26 had it for basically 2 days the staff was very friendly and helpful as my move took more than 2 days. I sincerely appreciate the accommodations that was given and shown towards me Mark seen them in the only one there that morning and was very helpful He was in the front there was someone else there at the facility who drove the truck to the loading dock. Thank you very much for your service.p

Rating:

5.0

It was difficult to return it after hours. I was told to call the 800 number after the QR code would not scan. I was on hold for about and hour and a half before i gave up on that. I was eventually able to figure out how to return it without scanning the QR code

Rating:

5.0

Great location, building, also love being able to drop off the truck after hours.

Rating:

5.0

I am truly blessed to have U-Haul Storage Units available when needed. I had 3 units and I was grateful that's they were all on the 1st floor. I do know I will be returning back later today to reutilize one of the available one's as we are currently in day 2 of the move and are not completely done. If there's another unit on 1st floor or either of mine available. I will greatly appreciate it.

Rating:

1.0

Make sure your employees know that when we as customers are told if we are back by 5:00 pm we will be helped with the return, they understand that. I arrived at 4:59 pm and was told I have to go online and check in my return. A little customer service goes a long way. Your staff definitely didn't show me any. And I would of been back sooner. I set my appointment for 11:00 am to pick up my trailer. Since there was only one representative at the desk. I didn't get my trailer until after 11:30 am. Then It took forever for the employee to come out and set me up with my trailer. Poor service.

Rating:

4.0

Staff was responsive, quick, and professional.

Rating:

5.0

I I believe her name is Miss Vicky she has gone up in above and beyond services she was wonderful treated me wonderfully and I appreciate her and you

Rating:

1.0

Lack of communication with staff Didn't have the truck I wanted Location for pick up was to far and it used up most of my miles I went over 23 miles They didn't let me know I had to have a bank card instead of a prepaid card A whole lot not satisfied I had to spend more money I didn't have

Rating:

3.0

Give the option to rent for only 24hrs and limited miles... Charged for 48 while only needing 24 with around 130 miles.

Rating:

4.0

I think that everything that could be done has been done and they were very helpful I appreciate it everything was explained in it was done in a timely manner and I love the ease of checking back in and back out

Rating:

4.0

Lil pricey for a few hours.

Rating:

5.0

It would be perfect if employees wear mask.

Rating:

5.0

It was all fine to me. Nice people great service.

Rating:

1.0

We brought the truck back after hours and the WIFI in Taylor is horrible. I couldn't upload the pictures that the I haul company needed. So because of that, I was charged an extra 20.00 and was not told that I would have to pay a 20.00 fee for someone to look at the truck the next day. I will never use Uhaul again. If I brought the truck back during the day, I wouldn't of been charged 20.00 for someone to look at it.

Rating:

4.0

Everyone was great but our truck was super old and rough to drive. It did the job though and service was very good.

Rating:

3.0

I was told when I called to make sure the trailer was scheduled I would get a discount because the person when I called a week prior didn't actually schedule my pickup. I never got the discount or even was offered one. The trailer had issues while I had it I wanted to drop it off at another U-haul because it had issues and they wouldn't let me. Thankfully it didn't cause any damage to my truck.

Rating:

5.0

This is NOT FOR THIS LOCATION. But a review for the experience as a whole. I was a uhaul employee for 3 years and only saw the service side of uhauls terrible scheduling system. After being rescheduled 3 times in one day, and my final location not having my equipment, I finally understand the years of customer frustration, and it has pushed me to buy my own trailer. Will never use uhaul again. Thanks to the OUTSTANDING team at the Taylor MI location, they stayed open late for me to come and get a trailer they had just got in. The trailer was an older model orange AT, not a newer silver model, and the higher retaining rails and license plate mount hit my car as I was loading it up. One of the wheels was also off camber but it did the job. Needs to be retired for a newer model.

Rating:

3.0

I did not like the after hour check in process

Rating:

5.0

Stored my items there for over four years with no issues. The steady increase in price was the only reason I discontinued.

Rating:

4.0

Staff could be more friendly. The app is not easy to use.

Rating:

1.0

The staff was extremely unfriendly. I had to move out 4 days later than planned due to an illness. They are stating they wont do a partial refund.

Rating:

2.0

I would rate it higher as a lot of my experience was very pleasant. I didn’t however like the fact I was getting emails and phone calls for 8 months afterwards that I owe for a unit I had moved out of. When a worker had walked me to the unit I paid him an extra $10 to remove the one nightstand I left there because I didn’t know where to throw it out. And I was told I still had stuff in there and it took new management to walk up there 8 months later (which thank goodness I kept paperwork showing I paid my bill and I was out in January) to walk up there and realize I really was out and to stop charging me and sending me Lien notices and phone calls

Rating:

5.0

During the 3 months that I was there, I was always greeted by staff with care and professional. The facility was clean. I never had any issues while on the property.

Rating:

5.0

Fast, friendly and very helpful with my move in! Thank you!

Rating:

5.0

Friendly and helpful staff. No problems with the unit.

Rating:

4.0

An extra $10 for 24 hour access seems wrong when you are paying what you are paying per month anyway. The hours are not convenient for regular working people in my opinion.

Rating:

4.0

U-haul has been a mainstay for as long as I can remember. I'm glad to see that it can continue to be of service even in rough waters.

Rating:

4.0

Place was nice and well kept; only complaint if any is that every time i opened my unit the loud alarm would go off and scare my son.

Rating:

5.0

Thank you so much for everything. Only my TV can't work.

Rating:

4.0

My unit had no light and was difficult to see inside

Rating:

4.0

Our unit had a leak in it

Rating:

3.0

One of the staff members I worked with was great, so I didn’t want to say no to that question. Their name was Billie I believe? The main person I worked with (Her name escapes me) I had worked with before and she is extremely slow and seems like she does not want to be there. She said she had a headache, but I remember her being this way when I got a truck rental there before. The process is archaic. For my contact info, I needed to give 2 phone numbers to reach me. No one has a house phone anymore so I gave my boyfriend’s cell phone number. Then I was told I needed a secondary contact, so I use his name and told her it’s the same phone number I just gave. I’m then told I cannot have the same phone numbers, so I changed my second phone number to my dad, then needed to give my boyfriends address which was the same as mine and that wasn’t allowed. I had reserved a unit ahead of time thinking it would cut back my time, it took me literally 30 minutes to go through this process in person... it was extremely frustrating.

Rating:

5.0

All the staff was very helpful everytime that I came in. I had my stuff in storage for two years and when I decided to get my stuff off the staff was very helpful. I would use this uhaul storage again and also recommend it to my family and friends.

Rating:

3.0

The return policy is not a very safe policy. There is not enough light when returning the vehicle at night.

Rating:

5.0

I had only one problem and it was fixed right away.

Rating:

3.0

Average experience

Rating:

5.0

Thank YOU

Rating:

4.0

Even if I were to get it out on the due date, the office would have been closed. I should have at least got a discount. Rent a truck great. Storage unit. Go some place else. Lesson learned.

Rating:

5.0

Convenient for my needs, staff was nice when we interacted with them.

Rating:

5.0

Manager and owner went out their way for great customer service

Rating:

5.0

Representative Bobbie was awesome. she went above and beyond with superb customer service. She explained everything with such detail that I didnt have any questions after receiving contract.

Rating:

5.0

Great place

Rating:

5.0

I wouldn't go anywhere else for storage, You are the ONLY STORAGE place I would use !!

Rating:

5.0

Excellent Staff! The Uhaul team made the move easy.

Rating:

5.0

Would use again with no reservations.

Rating:

5.0

Excellent friendliness, good facilities

Rating:

5.0

Great team and very conscientious.

Rating:

5.0

This facility is well kept, spacious and secure. Its great that they have moving carts that you can use for free. The staff is very friendly and treat you as a valued customer.

Rating:

3.0

I didn’t want the person that came with me as a contact but looking over my contact he was put ther anyway

Rating:

4.0

They were very helpful

Rating:

5.0

n/a

Rating:

5.0

Easy on line setup and great in-store service.

Rating:

5.0

Love the 24 hr key access to storage.

Rating:

5.0

Had no problems here ,nice ,reasonable

Rating:

5.0

Stellar, cost effective service as always!!

Rating:

5.0

.

Rating:

5.0

We were very happy with the service and storage units we rented. U-Haul was fantastic.

Rating:

5.0

Quick ,easy an painless ,nice people clean place

Rating:

4.0

good customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.

Rating:

5.0

Thank you.

Rating:

5.0

The staff has been absolutely outstanding! This center has a very hard working team who is so very dedicated and professional. Keep up the great work.

Rating:

5.0

1st time using this service all went well.

Rating:

5.0

Clean, safe storage facility. Friendly staff. Would recommend.

Rating:

5.0

The only reason why I moved out is because I moved away to another part of the state. Would rent again.

Rating:

5.0

Service was great and I would like to talk to you about employment the offer is yours... THANK U and GOD BLESS U!

Rating:

5.0

Was very happy with my experience

Rating:

4.0

Customer service good, I just don’t like having a reservation for a month on a 10 x 15 and then having to settle on a split room on a totally different floor. You should honor the reservation you show

Rating:

5.0

My experience with Uhaul has always been great. Even when I had a problem, it was taken care of in a timely manner. I will not hesitate to rent from Uhaul again for services that I might need.

Rating:

5.0

N/A

Rating:

5.0

Clean facility and good customer service

Rating:

5.0

This haul self storage location is the best office staff are professional and whenever I need to rent a truck or store my things when I move I will always use this haul thanks again

Rating:

5.0

Is there any pro rated refund? I paid until Nov. 18th and moved out Oct. 28th.

Rating:

5.0

Easy and convenient and Totally Professional Employees!!!! Thanks you ALL so much👍🏼👍🏼👍🏼😎😎😎

Rating:

5.0

Storage facility was convenient and secure.

Rating:

4.0

Some of the customer service people don't have the best attitude, but otherwise everything was great.

Rating:

1.0

I would never recommend U Haul to anyone. We received water in our storage unit and the staff was not concerned or offered any help.

Rating:

1.0

I was unable to rent a truck and it put my family and I in a terrible bind. The person I brought with me to drive the truck had a past due balance (even though I had no association) and I was denied.

Rating:

5.0

Very nice

Rating:

4.0

I did have some damage to some items and was referred to Insurance co. No feedback yet

Rating:

5.0

Very convenienly located to where I'm currently residing. Will use services in the future. Thanks so much. Sincerely Kim Estrada

Rating:

5.0

We were treated kindly and professionally. I will recommend U Haul to others.

Rating:

1.0

I can't fit my disgust of your company within 200 characters. Please have someone from your SENIOR LEADERSHIP TEAM call me at 313-244-9763.

Rating:

1.0

I could never get in contact with the office staff they never answered the phone and was rude customer service would send emails and messages for them to call me back and they never did

Rating:

5.0

The staff at uhaul of Taylor is great I would recommend this location.

Rating:

3.0

UHauls policy of not refunding partial month used on storage units is a bad policy. Also they assumed I had moved out but I had plans to use the unit again and they moved someone else into my unit.

Rating:

5.0

Everything was great