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ROBERT LCustomer Reviews for U-Haul Moving & Storage of Taylor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The AC wasn't working. No technician help provided to fix Ac
GOUTAM HThey were very nice and helpful
JESSICA TGreat Service. Clean truck. All the employees were exceptional.
JOHN EOverall Uhaul experience was fine but the worker Javon should not work with customers if it causes him so much misery to assist. He’s rude and wasn’t properly trained in customer service or just doesn’t care. Either way, his attitude during my storage move out was disgusting.
Mercedes S | Overall ExperienceThe person who checked out my equipment was very professional and did a great job.
KIMBERLY AAfter hours pickup and they forgot all my moving supplies. This was a 1 way rental and my Only option was to stop at another uhaul location on my return route to get all the supplies I needed. Truck also smelt like smoke and had maintenance error lights on the dash.
Matt WFriendly and efficient staff
SAVANNA ANothing, staff was very helpful, the pickup and return process was very pleasant and fast.
KARL KNothing
WILLIAM JNo lights in storage unit
BETTY W | Overall ExperienceGreat service! Awesome person working the desk. Very helpful
DAVID CGood help with everything. It was a very good geperience.
MICHAEL DExcellent location service are great thanks
Everardo EDarrell’s Muffler for retun to Oscoda, Mi closed permanently a month ago. Your company didn’t know it. You have 8+ trucks sitting there. I called and had to drive 15 miles north to Harrisville to drop off. I am not happy!
RICHARD TThe service was great, the price was just too high for a 8x10 over the 2 years it kept going up. I have 10x15 at public storage for the same price my 8x10 was at uhual. So I had no choice but to move out.
William N | Overall ExperienceFriendly custo
RONALD LThe access card does not work and the doors are rarely unlocked before 8/8:15am unless you notify a member of the staff to unlock during business hours.
Tahia L | First ImpressionsStaff very helpful and they were ready to when I wanted to upgrade my rental.
RONALD LMichael, the gentleman that helped me was outstanding! Friendly and professional. Great staff there!
DAVID DThe trailer was not even clean at all, I uploaded pictures.. if the U-Haul location can change people for it not being clean out, then I can charge back the location for me having to clean it out myself prior to use
JASON MHad to really nice employees helping me REAL NICE YOUNG LADY AND A nice young man
PAUL CQuick and easy hook up with the trailer!
JOHN DThe front office people are very rude . Dawn is would say needs a retraining course on her job all the way around.
Melina C | Overall ExperienceOne of the 4 tires on my trailer was far more worn than it should have been for a 1000 mile trip. I didn't notice this until 300 miles into the trip. I advised the drop off location who agreed that tire would be tagged for replacement. The staffer who assisted me was excellent, clarifying things the noisy and often confusing website failed at.
JOHN BVery nice respectful
yolanda w | First ImpressionsVery easy&nice
LAWRENCE EElevator was down they did nothing to help, saying that they had no control over the issue, well they had control over their building, they should have done whatever they could to assist me. I had to repeatedly call corporate to get help. Because of this inconvenience I accidentally locked the keys in the truck, I wasn’t assisted then either. Instead I was charged $200 for roadside assistance (which I have decided not to pay) had the elevator been wronging thus would have never happened. UHaul needs to take accountability instead of peoples money and not giving them what they paid for, this was a horrible experience.
DENE LOutstanding customer service. Quick hook up and friendly service.
JOHN DThis location has an awesome staff.
JEFFREY RStaff was great!
KEVIN MWhen I arrived, my access code didn't work. I had to go to the store and was provided an access card. When I walked back to the glass sliding doors, I was granted access but the doors were broken and would not open. Someone came to fix it while I waited, but it wasn't that long. There was supposed to be a lock in my unit and it wasn't there, so I had to go back to the store to get a lock. I attempted to use the restroom in the storage unit area but it was locked, so I had to go back to the store again to use the restroom. With that said, the staff was friendly and helpful, but the move in process wasn't so smooth.
Jeffrey S | Online Move InThe appliance dolly was slightly bent, which did make moving the fridge slightly more difficult
MICHELE CNothing. My experience was very professional and polite.
MATTHEW ONo suggestions on improvements. The staff was great and very helpful. We had a great experience with our trailer rental. Thank you so much.
BRIAN MDawn was extremely helpful and courteous. We had a small problem with a key situation and she fixed it pronto.
chris sGREAT JOB !
AZEL FEverything went well after a few screw ups
WILLIAM BThe drop off line was very congested and hard to navigate I wasn’t able to check in before entering the building.
ALONA MThe gas tank was very low so upon return, I filled it to a half of a tank. I should have received a credit for the extra gas that i purchased. Also, they cancelled my first rental because something was wrong with the truck.
NORICKA WAwesome customer service
TIMOTHY GBrittany B. has amazing customer service skills five stars. Great location.
SENERGY AGreat experience. Good price. They communicate well and are understanding of customer's needs. Thank you so much, Uhaul. I moved into my place with your help and I am so happy. My stuff was kept safe, as well
Keilani H | Overall ExperienceOur only compaint is there are no garbage cans on the facility. There was alot of broken glass and trash all over inside and out. It was fine other than that.
Kris R | Overall ExperiencePickup and drop off took minutes. I have no improvements to offer.
Adam GInside of trailer had a lot of dirt and gravel AND a long screw.
GREGORY SEverything was very nice and I would recommend one of my friends or family members to you guys. Thanks a lot and have a good one. and Brittany was very nice, kind polite, and knowledgeable of the U-Haul system.
BARBARA A | Overall ExperienceSeats were broken and recovered poorly Uncomfortable truck took 125$ worth of gas for 300 miles .99 a mile for that truck is ridiculous. I rent regularly looking for other options. I would check out this site and talk to staff. Really poor experience
SHAWN MThe pick up location suggested we change the drop off location to a location they said was closer to our new residence. I had chosen a location that was close and that seemed to have experience handling uhauls. In the end, we had to drive over 30 miles, add more gas to get to the new location. In the end, we were given NOTHING to prove we had dropped off the truck or the items we rented with it. We however, went to the Jeweler/U-Haul location. Had to hand the keys to a man just sitting outside on a bench swing. As we sat in the car pondering if we felt Okay with the drop off. I took videos and photos to prove we had dropped it off. The man clearly didn’t know how to drive the truck and didn’t know the parking break was on as my husband had parked it on a somewhat incline. We had to deal a U-Haul for sat-sun and Monday calling, texting and emailing from the original location we had chosen. Everyone was looking for the truck. The place we dropped it off wasn’t expecting the truck, the place we chose originally was looking for the truck. The place we dropped it at, when I called them, said they couldn’t put the truck back in the system because it was raining (this was Monday mind you) and since it was raining, she couldn’t open the back of the truck to find out if the items we rented were there. It sat there from Saturday til Monday when I called them demanding that they put the truck back in the system as being returned on Saturday at 10:43 AM as it was time stamped on the video I shared with each person who contacted us and that we contacted.
JEFFREY VThe cargo trailer was dirty with a layer of some kind of black powder. I particularly requested a clean box trailer since I was hauling fashion clothing. Also when I was trying to make a future reservation and repeated my request for a box trailer with a ramp door (just like the one I returned) and clean equipment, I was rudely told to check the equipment myself and that they cannot guarantee a ramp trailer. This is my second year renting equipment from the same location and I have rented 3 times already this year with more future opportunities scheduled.
NAJM Kmy truck broke down, and I was able to get it back to the rental yard. the road service took so long that the attendants suggested I take a new truck, I had to unload my original truck by myself into another truck. road service did show up, and it turned out the problem was loose battery connections that caused all the sensors to malfunction. which tells me U Haul doesn't do or doesn't have capable people to do even minor maintenance. my load was a toolbox that had to be placed on the truck with a hi/lo. it took 2.5 hrs to switch trucks. i had to take the box apart. then put it back together at my destination. a two hr job turned into 5 hrs.
RICO SDawn was extremely helpful and accommodating. The entire staff was awesome overall. They were understanding of my situation and were just good people in general. All smiles, good jokes, and most IMPORTANT…. UNDERSTANDING AND CUSTOMER SERVICE. 100 stars, no exaggeration.
Leonard B | Overall ExperienceJust was great all the way round
Gloria B | Overall ExperienceKeep up the good work! Process was seamless.
PAUL BGuy at desk was very friendly
Jonmichael SLower the price for the mileage
SHAWN PIssues with the lights. Had to return the unit earlier than expected and put items we were moving into two different vehicles. Driver side lights go in and out. When they are working they are very dim. Brake and blinker lights always work. Passenger lights went out and eventually all lights were out and stayed out. However the customer service at check was great.
ALYSSA JFront desk pickup was good. Drop off service was also good. Both friendly. The unaul however... Short in the wiring that made the interior dome lights and marker lights remain on despite no lights having ever been turned on. 2 different times I spent almost 10 minutes trying to turn them off. Also found the dolly didn't have a plastic seal on it for showing if someone used it. I didn't use mine but made them aware of it.
JASON D3-4 people working at location and they walked me through the whole connection and making sure the lights worked before I rolled out.
CHRISTOPHER PFriendly staff and took care of business. Easy in and easy out
RANDY WTy
melissa g | Overall ExperienceYou guys charge me 7791 one time and $90. What is that for? I need to know I need my $90 back because it’s supposed to be 77.
BARBARA A | First ImpressionsThe building itself was very clean and well maintained but the unit I was assigned has a broken door. We climbed under and got it on track so it would open because it was after hours I wasn't sure who to call about it. I unloaded my stuff into the room got the door closed but was unable to lock it.. I have to go in this morning and switch units to one that is not broken... meaning I have to move the stuff again
VIRGINIA B | First ImpressionsI’ve used this location before and normally they have my truck towards the front ready for me to go. This time I had to wade through the snow to find it. Once I found it I had to wait over a half hour for the windshield to defrost and the truck barely had any gas whatsoever. I had to waste the gas that was in it to defrost the windows. The only good thing about this experience is when I returned it I was greeted by the person who takes care of the cleaning I’m guessing. He helped me complete the return process very quickly.
Kelli Wnice and knowegable staff
FRANK SGreat service, professional and informative
Samuel H | First ImpressionsThe staff is very polite and happy they treat you like they’ve known you forever great place to use for storing your valuables
michael f | Overall ExperienceVery convenient and easy process even with vision problems
Bruce R | First ImpressionsThank you
ALEXANDER C | Overall ExperienceI was locked out of my storage in error one month. Staff could not figure out why since I was current in payments. Had to go to office twice to get someone to take the lock off ( she took the lock off the wrong unit). When I moved out on November 3rd I took pictures and completed the process on the app but it was never completed on your side so I started recording late notices. It took 2 calls and 2 emails before this was resolved. It was not resolved until 12/12. Dawn was extremely friendly and helpful. If I rated my experience based on her alone it works have been excellent.
Stacey A | Overall ExperienceI gentleman that actually helped me was very polite understanding and took care of me in a timely manner Great staff
michael f | First ImpressionsWould still be there but price was to high
Michelle A | Overall ExperienceThe problem is you can never talk to anybody at that store. I’ve had to go through the other number three times and I hope that last time was enough. I don’t have to do this again sorry just fine. Getting my unit canceled was a bad situation. nobody follows through on anything.
pamela f | Overall ExperienceI liked the 24 hour access. Place was secure and clean . Would definitely use U-Haul app again!
Douglas S | Overall ExperienceRaised the cost 3 times in less than 2 years. Too much
Lucille M | Overall ExperienceI rented a I it online. When I went I to the store, the unit had 2 locks and a note to see the front desk due to non payment. I went to the desk and the gentlemen did apologize and provide me with a new unit. He mentioned a pillar inside the unit but did also mention that it was the only available unit in the size requested. I asked if a discount off monthly was available and he said it was not. I had to take the u it as I had my truck full Of stuff and was already 45 minutes behind schedule. I feel like I should get a monthly reduction as it was not the unit I originally selected and felt pressure to take the one with a large chunk Of space taken by the pillar
Amanda L | Online Move InThere was only one occasion the entrance door to storage wad not available. I had to get counter attendant to use key to unlock sliding door.
john c | Overall ExperienceDawn is very professional and deserves a Regional manager promotion. I recommend this location.
Lamin J | Overall ExperienceThe General Manager was awesome! Polite, friendly and she went the extra mile to assist.
Michael J | First ImpressionsWhen I came to this facility I was going through a rough time in life. The staff here was fast friendly and knowledgeable. They went above and beyond my entire service. I needed a larger unit, as soon as one was available they called me and allowed me to change units. They are super helpful. I will always recommend this location to friends and family.
Anjelica C | Overall ExperienceI had no problems
Elizabeth R | Overall ExperienceOther than my storage being broken into it was okay. Nothing seemed to be missing just door looked a bit damaged
Brenda H | Overall ExperienceVery knowledgeable staff and the manager was very helpful and compassionate about understanding the financial situation and working with me when my payment was late
ROBERT G | Overall Experiencenone
michael s | First ImpressionsEveryone greeted guest with kind eyes and friendly smiles. Thank you for providing great service.
Danielle B | First ImpressionsThere’s two doors, I went to go in the small van door, and my code was denied twice, so I walked all the way up to the front and the cold weather just to find out I needed to use the doors around the corner because the store was open, you should be able to get through the main door. The store is open or closed, or there should be instructions to tell you when the store is open the large glass door.
Kenneth L | Online Move InEverything was great
Kinyetta S | Overall ExperienceWhen arrived I was told the lock would be in the unit, but that was not the case. I had to go and physically get a lock from the front office leaving my belongings unsecured. When trying to close the unit door it kept getting caught on a metal piece sticking out. It took me a while to close the door. So not a smooth move-in. Booking the unit was the smoothest process.
Angelina G | Online Move InFound a lot of mouse droppings on a sofa bed that was being stored. Everything else was a good experience.helpful and friendly staff. Pest control should be ramped up though. Nobody wants to find things ruined from mouse droppings.
eric F | Overall ExperienceSeen serious infestation of live roaches upon take reciept of unit on for the first time. Could not rent unit, due to fear of bringing roaches to my or others home. I was not warned of such problems making more work for me as a disabled veteran.
CARMENCITA M | Overall ExperienceI only closed my account due to the increased rate.
Sarah D | Overall ExperienceGreat Experience, just wish big storage was less like 120 but other than that was good staff and clean and secure.
miguel c | Overall ExperienceI had excellent service given by Nikki & she took great care of me. Thanks a lot.
Theletha W | First ImpressionsStaff and manager were very helpful and nice. And went out of there way to fix issues we had with our u haul rental.
Jessica L | First ImpressionsEveryone was always pleasant and helpful
ERIC M | Overall ExperienceStaff was very courteous and respectful. Timely responses whenever I needed assistance. Great place to store items!
Kimberly C | Overall ExperiencePrices are higher then Public Storage
Daniel J | Overall ExperienceMost of rhe staff was friendly. I walked in and there was a young girl with headphones on just sitting over to the side and I stood there for awhile never acknowledged me. A very nice gentleman came in from the back and greeted me right away. Dark hair tall. Didn't get his name unfortunately. Very nice. As for my storage, nice space floor were pretty clean. I was very pleased with them the first 1 years I had my storage. Prolice was great. 2 yr Price increased no biggie., bound to happen. 3 yr price increased majorly. Went from 130. To 180. Not happy. I had gone into my unit and noticed things were chewed went up spoke to dawn the manager and she gave me the number to call the insurance. I took my own pictures since no one came to look at my damage. I'm telling you, the process was a bunch of crap. 2 months later they are asking me for more pictures. Well, at this point I had started to throw things away and well, guess what the pictures were not good enough they wanted more. And wanted the manager to come look at the unit 3 months later?? Seriously. So if you ever make a claim MAKE THR MANAGER COME LOOK. Such bs. This place is so high in price and most of the staff could care less about helping you. There are a few that are great. Everytime I went in there always a different face. Anyway, needless to say the facility itself was ok and maintained. But price increases were way to much. 4 yrs later I'm paying 195.00 for 10×10 and not even climate control. So I moved to a different place in climate control and paying 102 a month. Good luck, shop around.
holly h | Overall ExperienceHey, I never got a chance to move into my storage, because I did not have anyone to help me move. The gentleman at counter (the manager) was so helpful and reverse the charge. I returned the card and lock back to him. So appreciated. GOD is good and uhaul is too. Would definitely recommend uhaul services.
MARY L | Overall ExperienceVery respectful and friendly
Antonio B | First ImpressionsOnline reservation took 10 tries before it was correct. I eventually had to change my whole moving choice. The hired movers moved me in the storage fast but only showed at the other end of my move the next day causing me to miss my bus out of town and had to spend the night in the U-Haul; I'm a person with a disability. Nevertheless when they arrived they worked quickly. I could not move anything because of my health. I'm grateful for that. Initially I was going to drive to my state of relocation for what I paid it might have been cost effective.
Kimberly C | Online Move InNever had a negative issue. Felt my item's stored where very secure and climate control sets it above all other storage outlets.
brian h | Overall ExperienceThere was an error of the unit I was assigned to. It was locked and I had unloaded a great deal of belongings. One of the agent got things in order for me and I was very impressed with her ability to handle the manner. However, because of the mix up, I had to use another credit card. I wasn't expecting that but I had another one. I commend your agent on her expertise.
terry d | First ImpressionsI used a storage for a month. I appreciate the cleanliness and security systems they have in place. The floor I used was also temperature controlled which was a plus. Definitely a safe place for your belongings. A sufficient amount of cameras as well I might add. Would definitely recommend.
adrian m | Overall ExperienceI love the easy access to my unit and the convenience of using the carts to move items myself.?
Georgette M | First ImpressionsGreat place
Charlorra C | Overall ExperienceThe staff member that checked me in was very friendly and knowledgeable
jill s | First ImpressionsRenting my unit was super simple. Did it all online from my phone. The unit was more roomy than I expected which was a nice bonus. I was supposed to get a free lock for my unit by reserving online. It said the lock would be inside my unit. No lock. I had to leave and run to Walmart for a lock instead. Besides that things have been great so far.
Cassandra D | Online Move InSteve the manager is amazing. His customer service was impeccable!
Denise G | Overall ExperienceThere was a minor problems at my unit that was given to me for storage was already taken but the facility did more than enough with helping me resolve the issue. They gave me one month of free storage and move me to another unit. Also refunded my storage fee. I’m still waiting on it to hit my account but I’m sure I will, also my truck was turned back in late due to the fact that other people moving in we’re parked really crazy in the parking lot so I had nowhere to pull in and park to allow but once again, U-Haul did a great job with extending my hours, so that I won’t be charged for late fees or anything I appreciate them I’ve had experience with Taylor Uhaul in the past that wasn’t so great but I may tell you 2023 is awesome because they’re doing a great job. Thank you U-Haul and employees of Taylor.
Brittany B | First ImpressionsMy tv I had in there was broke and they never ended my arrangement on time I’ve been move out since January. Definitely a lot of miscommunication, staff is nice but there was a lot of confusion in the process
Robyn B | Overall ExperienceThanks!
Charlorra C | First ImpressionsThese people can't get billing right. Repeatedly sent already paid invoices.
dawn b | Overall ExperienceGot in 20 min to close. Was told that the office door was getting slammed at close no matter what after just paying $200 for a unit, 100 for a truck and already having a unit there. Needless to say i give this facility lots of $. So i found the lack of service fairly offensive, especially since she didn't program my 2nd card correctly but luckily the alarm was deactivated for both by my other units card.
Raymond S | Overall ExperienceEverything was great the trucks u have need serous servicing but your storage units are great
Cassandra G | Overall ExperienceA great experience I will continue using this company in the future
john p | Overall ExperienceThe lady that assisted me was very nice.
Latasha H | First ImpressionsDawn is amazing
Michael K | Overall ExperienceAlways easy to access. I love having indoor climate controlled facilities for my belongings and it was close to home. Thanks.
Allen K | Overall ExperienceEmployees were great. Great Storage space. I would recommend this location.
DIANA S | Overall ExperienceDawn Miner was very rude. Absolutely no customer service compassion what so ever. Didn't even bother to listen to my situation or issues with this particular location. Also no real knowledge of my price of my Supposedly prorated unit. Never ever again will I rent a storage unit from this location. Ever.
amanda C | First ImpressionsI absolutely loved using this place for my storage needs. What was supposed to be only 1 year of storing stuff quickly turned into 4 years, so I was very glad to have chosen such a well-maintained, clean, secure, reliable place to keep my belongings. I will definitely recommend to anyone who is looking for storage needs. Couldn't be happier.
Matthew L | Overall ExperienceThere were a few glitches at the start....but it worked out.
Deloris W | Overall ExperienceThis is one of the most awful experiences I’ve ever had. Very unhelpful staff on phone as well as in person. I’ll be calling corporate asap
Orione S | Overall ExperienceI had a difficult time understanding the check-in and check out process. I had to wait until the business was open to ask. It would be helpful to have signs that explain this. There were two different key pads. Only one checks one in and out and the other opens the door only. This was also not obviously explained. Better signage would be useful.
Ethel K | Online Move InChris and the whole front desk team were fantastic. We really appreciated the help with all our questions.
Spencer C | First ImpressionsOnly issue was a billing glitch last year. Don't know if I am owed any monies but if so, let me know.
Donna a | Overall ExperienceThe only thing I have to complain about is in the storage the bathroom was not clean but everything else was good the staff was super nice
Brittany Y | Overall ExperienceThe Front desk people were Amazing😍😍😍!… Thank God I THANK GOD FOR THEM🌹🌹🌹🌹
ANGELA D | First ImpressionsIt’s hard to get anyone to answer the phone for customer assistance.
Jihaad A | Overall ExperienceCould use some fans or ac in side storage area to hot inside
heather L | Overall ExperienceLove u guys
mary m | Overall ExperienceI have been renting a storage unit at various times from Uhaul for 5 years straight.
derwin t | First ImpressionsThey do a great job in keeping the storage area clean. During several days, I kept running into the cleaning person who was busily mopping the floors. When I first moved items into the storage units, they were both very clean. Office personnel made sure I got a discount that I had forgotten about that I was entitled to because of a previous truck rental.
Allan R | Overall ExperienceCustomer Everyone gets A++ 👍Austin and Pam outstanding customer service!! My first time using A storage unit !! I will be 80 in June!! All new to me your staff made me feel very comfortable and safe!! Thank You!!! I am using U-Box at the end of Nov. , fora move to Calif!!!!! Thank You
Patricia J | Overall ExperienceVicky Elkins is a terrible manager that does not communicate effectively and lies about communication with clients. Leaving solely due to the fact that Vicky poorly manages this facility. Nobody even answers there phone when I call. My locker was spotless, and I’m hoping Vicky doesn’t claim otherwise because she has a vendetta. Will never recommend this facility for storage or equipment rental. Her manager was supposed to call me and never did.
devinn c | Overall ExperienceCargo area should be swept and clean for new customers, Jack was not in cradle just left in corner to be my problem. Safety issue ... mirrors suck need truck mirrors with larger convex mirrors you can't see anything with mirrors on vans ( very limited on sight)
charles t | First ImpressionsVery clean and office very helpful.
Allan R | First ImpressionsWould have preferred using a lock I already had rather than purchasing a lock.
Cheryl Y | Overall ExperienceThe staff was so courteous and helpful my storage facility is easy and accommodating I appreciate them so very much have a blessed and safe one
Rochelle C | Overall ExperienceThe gal that set me up was friendly and helpful.
Linda P | First ImpressionsThey were very helpful because I truly did not know what I was doing never had a storage unit before very kind and helpful. Appreciate it very much be blessed and be safe!!
Rochelle C | First ImpressionsI though I would get a refund (prorated) since I moved out. Overall, the experience was good. The climate was quite warm.
Davetta W | Overall ExperienceI like to control climate a lot and I like the security thank you
LINDAMAE A | Overall ExperienceMy brother died, which eliminated the need for extra storage. He too was happy with your facility and services.
Shirleen M | Overall ExperienceMy only complaint is that when I log in to my app it tells me I have no reservations and no storage unit with you
heather L | First ImpressionsI’m a repeat customer of this U-Haul Moving and Storage facility in Taylor, MI. They have consistently provided me the highest quality of services. My most recent experience with them involved renting a storage room for home goods I was giving to family I have in Marion, OH and in Traverse City, MI. Being able to store items at the same location I could rent a trailer for moving these home goods was a game changer. The storage area was very secure and clean. Plus, the friendly staff were extremely helpful and effective in all of our business transactions. I could not be more pleased with the quality of service they provided me. I will not hesitate to partner with them again in the future. —Wayne C.
maynard C | Overall ExperienceEveryone is so nice and friendly and very helpful.
DAWN W | Overall ExperienceI love this place, i wouldn't go anywhere else...
Stanley J | Overall ExperienceHighly recommend using their services anytime.
Octavia J | Overall ExperienceItems are a bit on the pricey side. Come down on the prices.
Carol J | First ImpressionsThe lock was not in the storage unit. I tried to call the front desk but no one answered. I ended up using the help call button from inside the building to get assistance, then had to meet the employee to obtain the lock.
Adrea M | Online Move InHad everything I needed for a safe move
Gloria B | First ImpressionsVery helpful & professional.
JOHN L | First ImpressionsThank you for providing a very well maintained facility to store my personal belongings over the last 4 years! The facility was always well kept, conveniently accessible and the staff was always helpful whenever I needed assistance or had a general question. Without a doubt, when the occasion arises and as long as you have availability, will definitely use your temp-controlled, 24/7 monitored facility again! Thanks again! -Alek
Alex S | Overall ExperienceAMAZING service from Victoria !!! Thanks so much :)
daniel m | Overall ExperienceThey worked with me on different times they worked with me on the price and they are great to work with and I'm so glad that I use U-Haul.😁♥️
LINDAMAE A | First ImpressionsI am truly blessed to have U-Haul Storage Units available when needed. I had 3 units and I was grateful that's they were all on the 1st floor. I do know I will be returning back later today to reutilize one of the available one's as we are currently in day 2 of the move and are not completely done. If there's another unit on 1st floor or either of mine available. I will greatly appreciate it.
marie t | Overall ExperienceI I believe her name is Miss Vicky she has gone up in above and beyond services she was wonderful treated me wonderfully and I appreciate her and you
nadine d | Overall ExperienceStored my items there for over four years with no issues. The steady increase in price was the only reason I discontinued.
CRYSTAL K | Overall ExperienceStaff could be more friendly. The app is not easy to use.
brittany h | Overall ExperienceThe staff was extremely unfriendly. I had to move out 4 days later than planned due to an illness. They are stating they wont do a partial refund.
Amanda G | Overall ExperienceI would rate it higher as a lot of my experience was very pleasant. I didn’t however like the fact I was getting emails and phone calls for 8 months afterwards that I owe for a unit I had moved out of. When a worker had walked me to the unit I paid him an extra $10 to remove the one nightstand I left there because I didn’t know where to throw it out. And I was told I still had stuff in there and it took new management to walk up there 8 months later (which thank goodness I kept paperwork showing I paid my bill and I was out in January) to walk up there and realize I really was out and to stop charging me and sending me Lien notices and phone calls
heather c | Overall ExperienceDuring the 3 months that I was there, I was always greeted by staff with care and professional. The facility was clean. I never had any issues while on the property.
Denise C | Overall ExperienceFast, friendly and very helpful with my move in! Thank you!
CHRISTINA O | First ImpressionsFriendly and helpful staff. No problems with the unit.
Sherry F | First ImpressionsAn extra $10 for 24 hour access seems wrong when you are paying what you are paying per month anyway. The hours are not convenient for regular working people in my opinion.
Babette S | Overall ExperienceU-haul has been a mainstay for as long as I can remember. I'm glad to see that it can continue to be of service even in rough waters.
Glenda M | Overall ExperiencePlace was nice and well kept; only complaint if any is that every time i opened my unit the loud alarm would go off and scare my son.
John S | Overall ExperienceThank you so much for everything. Only my TV can't work.
Bibishe N | Overall ExperienceMy unit had no light and was difficult to see inside
lisa M | Overall ExperienceOur unit had a leak in it
Brent R | Overall ExperienceOne of the staff members I worked with was great, so I didn’t want to say no to that question. Their name was Billie I believe? The main person I worked with (Her name escapes me) I had worked with before and she is extremely slow and seems like she does not want to be there. She said she had a headache, but I remember her being this way when I got a truck rental there before. The process is archaic. For my contact info, I needed to give 2 phone numbers to reach me. No one has a house phone anymore so I gave my boyfriend’s cell phone number. Then I was told I needed a secondary contact, so I use his name and told her it’s the same phone number I just gave. I’m then told I cannot have the same phone numbers, so I changed my second phone number to my dad, then needed to give my boyfriends address which was the same as mine and that wasn’t allowed. I had reserved a unit ahead of time thinking it would cut back my time, it took me literally 30 minutes to go through this process in person... it was extremely frustrating.
Krystal S | First ImpressionsAll the staff was very helpful everytime that I came in. I had my stuff in storage for two years and when I decided to get my stuff off the staff was very helpful. I would use this uhaul storage again and also recommend it to my family and friends.
markieshia s | Overall ExperienceThe return policy is not a very safe policy. There is not enough light when returning the vehicle at night.
joquetta m | First ImpressionsI had only one problem and it was fixed right away.
Linnisha M | Overall ExperienceAverage experience
Scott H | First ImpressionsThank YOU
barbara k | Overall ExperienceEven if I were to get it out on the due date, the office would have been closed. I should have at least got a discount. Rent a truck great. Storage unit. Go some place else. Lesson learned.
Tabitha P | Overall ExperienceConvenient for my needs, staff was nice when we interacted with them.
jennifer m | Overall ExperienceManager and owner went out their way for great customer service
chantal h | Overall ExperienceRepresentative Bobbie was awesome. she went above and beyond with superb customer service. She explained everything with such detail that I didnt have any questions after receiving contract.
Kimberly P | First ImpressionsGreat place
LaBresha J | Overall ExperienceI wouldn't go anywhere else for storage, You are the ONLY STORAGE place I would use !!
sheryl b | Overall ExperienceExcellent Staff! The Uhaul team made the move easy.
jennifer s | First ImpressionsWould use again with no reservations.
Ronald S | Overall ExperienceExcellent friendliness, good facilities
james f | First ImpressionsGreat team and very conscientious.
Ronald S | First ImpressionsThis facility is well kept, spacious and secure. Its great that they have moving carts that you can use for free. The staff is very friendly and treat you as a valued customer.
TANYA T | Overall ExperienceI didn’t want the person that came with me as a contact but looking over my contact he was put ther anyway
Tonia L | First ImpressionsThey were very helpful
leon c | First Impressionsn/a
Douglas B | Overall ExperienceEasy on line setup and great in-store service.
Rebekah S | First ImpressionsLove the 24 hr key access to storage.
Diamond G | Overall ExperienceHad no problems here ,nice ,reasonable
tina m | Overall ExperienceStellar, cost effective service as always!!
Timothy H | First Impressions.
MELISSA J | Overall ExperienceWe were very happy with the service and storage units we rented. U-Haul was fantastic.
nancy m | Overall ExperienceQuick ,easy an painless ,nice people clean place
tina m | First Impressionsgood customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.
holly h | First ImpressionsThank you.
GEORGE T | Overall ExperienceThe staff has been absolutely outstanding! This center has a very hard working team who is so very dedicated and professional. Keep up the great work.
HELEN C | Overall Experience1st time using this service all went well.
tim g | First ImpressionsClean, safe storage facility. Friendly staff. Would recommend.
Micah B | Overall ExperienceThe only reason why I moved out is because I moved away to another part of the state. Would rent again.
QURAN K | Overall ExperienceService was great and I would like to talk to you about employment the offer is yours... THANK U and GOD BLESS U!
Kevin K | First ImpressionsWas very happy with my experience
NORA H | Overall ExperienceCustomer service good, I just don’t like having a reservation for a month on a 10 x 15 and then having to settle on a split room on a totally different floor. You should honor the reservation you show
leonard p | ReservationMy experience with Uhaul has always been great. Even when I had a problem, it was taken care of in a timely manner. I will not hesitate to rent from Uhaul again for services that I might need.
ASTORIA W | ReservationN/A
ANJANETTE S | Overall ExperienceClean facility and good customer service
Steven H | ReservationThis haul self storage location is the best office staff are professional and whenever I need to rent a truck or store my things when I move I will always use this haul thanks again
MATTHEW D | Overall ExperienceIs there any pro rated refund? I paid until Nov. 18th and moved out Oct. 28th.
brian m | Overall ExperienceEasy and convenient and Totally Professional Employees!!!! Thanks you ALL so much👍🏼👍🏼👍🏼😎😎😎
elizabeth l | Overall ExperienceStorage facility was convenient and secure.
James M | Overall ExperienceSome of the customer service people don't have the best attitude, but otherwise everything was great.
krystyna j | Overall ExperienceI would never recommend U Haul to anyone. We received water in our storage unit and the staff was not concerned or offered any help.
KATHRYN P | Overall ExperienceI was unable to rent a truck and it put my family and I in a terrible bind. The person I brought with me to drive the truck had a past due balance (even though I had no association) and I was denied.
TIffany M | ReservationVery nice
aletta w | ReservationI did have some damage to some items and was referred to Insurance co. No feedback yet
PATICIA P | Overall ExperienceVery convenienly located to where I'm currently residing. Will use services in the future. Thanks so much. Sincerely Kim Estrada
Kim e | Overall ExperienceWe were treated kindly and professionally. I will recommend U Haul to others.
Debra F | ReservationI can't fit my disgust of your company within 200 characters. Please have someone from your SENIOR LEADERSHIP TEAM call me at 313-244-9763.
BILLY R | Overall ExperienceI could never get in contact with the office staff they never answered the phone and was rude customer service would send emails and messages for them to call me back and they never did
lamarcus H | Overall ExperienceThe staff at uhaul of Taylor is great I would recommend this location.
Dominique N | Overall ExperienceUHauls policy of not refunding partial month used on storage units is a bad policy. Also they assumed I had moved out but I had plans to use the unit again and they moved someone else into my unit.
Gary H | Overall ExperienceEverything was great
Rhonda T | Overall ExperienceN/a
ANGELA B | Overall Experience