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DYNEISHA BCustomer Reviews for U-Haul Moving & Storage of Terrace Oaks
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Having a way to take customers home within a specified mileage maybe 5/10-mile radius, I think would add to your bottom line.
KAREN HNot much. I had a great experience. Thank you!
MELISSA SIt was a pleasure to use your storage
cynthia p | Overall ExperienceEverything was I love the women they know how to do business
KELVIN PAll the people who work here were so kind and helpful
kierstyne bThe painted handicap ramp right outside the entry door is as slick as black ice, very hazardous for all. It looks really nice but!!!
DAVID BEverything went perfectly. The staff was incredibly helpful and kind
Robert EStayed for a year and had no problems, very helpful staff. Thank you guys
Eric M | Overall ExperienceVery professional and courteous.
EDWARD RGreat location great customer service.
STACY HSome personnel was helpful other's rude and cost me more time and money.
Frances B | First ImpressionsShaDiamond and her team rocks!
STACY HExcellent service, very friendly staff with customer service agent Diamond helping me and very clean store. Please keep doing fantastic job. Thank you!
FERNANDO PShaDiamond and team did a great job!!!!!!!!!!!!!!!!!
STACY HTheir services were great and I appreciate it, thanks for your good Job.
PRINCE D | Overall ExperienceIt was not pleasant at all, I am a responsible person and the Cargo Van had a hit, they want to charge me for it. That's not ethical
Jose BAwesome Customer Service
DONALD SMiss shadana Or diamond Don't judge me, I can't Remember but I recently had the opportunity to use U-Haul for a move, and I was overall satisfied with their customer service. The reservation process was straightforward, and I appreciated how easy it was to book a truck online. When I had to make a last-minute change to my reservation, their support team was responsive and able to adjust my booking without any hassle. On the day of the pickup, the staff at the location were friendly and efficient, and they walked me through the truck's features before I left. The equipment was in good condition, and I appreciated the extra care they took to ensure everything was ready for my move. There was a minor issue with returning the truck as the after-hours drop-off process was a bit unclear. However, after reaching out to customer service, they quickly addressed my concerns and helped guide me through it. Overall, U-Haul’s customer service made the moving experience smoother, and I’d recommend them for anyone needing reliable Moving service ...
PETERSON LMs. Shadiamond was the best she made sure I got everything I needed and she’s very respectful and kind
STENIA MOnly issue I had was with dropping off. I tried to use the app and I couldn't get it work. But I just dropped the key off and locked the vehicle and all seems well since the email receipt came today. I was expecting a fee for that but seems not. The fuel level was correct so all seems good now. The young lady at the front desk was absolute wonderful. Talking to a gentleman on phone while trying to handle my paperwork. So kind and patient. Just a credit to your business. Put a smile on my face as I left.
DAVID GI was attended to by a young lady named Shadiamond. She was incredibly professional and made the process simple. Will gladly return to this location.
DANIEL SThe ladies are super friendly and nice. The lady with the short blonde hair is my favorite. Her customer service is amazing.
VANESHA R | First ImpressionsChristina was wonderful. Very professional, personable and efficient.
ERIN MVery helpful & kind
GABRIELA PThere is NOTHING u guys can do to make these past 2 experiences better!!! ShaDiamond and Jojo was so nice and so very professional and couldn’t have made this experience more smoother! I was in and out both times very fast and I really appreciate them for helping me the way that they did! I will always go back to that location just because the service is so wonderful! They really care about their customers!!!!
TABITHA MContinuar con el buen servicio a los clientes
ANTONIO RThe workers be trying scam people out of money tweaking the numbers on the miles and gas as if nobody’s going to catch on. $4.00 a gallon on gas is outrageous but that’s what this location decides to charge. One of the tried to charge me $160 for a deposit until I caught on to her scheme.
RICHARD HMy experince was perfect
Stephen MLa inclusión de spanis para una mejor comunicación los equiposy atención exelente
Marcos SStaff was very professional and friendly.
James KThe service rendered to me by Miss Shediamond was very helpful and excellent service, she was very helpful and over professional on her duties and I am happy and highly recommend her for your great services.
PRINCE D | First ImpressionsWhat a Great team over there just love it
keshia b | Overall ExperienceIt seemed the attendant had a subvert animosity from the moment I stepped in your facility.
Douglas RMs. ShaDiamond was very helpful and knowledgeable about everything I ask about
Janet C | First ImpressionsThey have a new general manager real nice
RHOCANA C | First ImpressionsThis location has great staff that are kind & courteous. All of my questions & concerns were answered. My experience was simple & sweet!!
KENNETTA J | First ImpressionsMiss Connie is the best and her staff. They are extremely kind specially Michael, he is so kind and patient. I appreciate him.
LeRhonda JI really appreciated Mike allowing me to sit in the truck until my friend came to pick me up.
Lyndall dWrong vehicle provided, so a bitch to turn in. Charged for a tank of gas when started at a quarter tank. Dishonest people screwing over a customer, will never refer.
Wayne OThe guy that checked us in was amazing and patient detailed oriented as well.
Keshia BQuickly offered assistance and water. Engaging in conversation. Welcoming.
Rene DThe team is amazing! The customer service is truly outstanding. The entire facility is extremely clean from what I was able to see. I highly recommend this location.
Tequeda S.
Alberto JConnie and the staff are incredible. Great experience every time. Highly recommend this location.
Helena R | Overall ExperienceThey were great in assisting me with all my needs , moving could be a hassle and they definitely help lighten my load !
Roddrick RThe staff was very nice friendly and fast would definitely recommend
Tiboki SMs. Jackie from another location was helping out at this property. She was extremely sweet, kind, and friendly. However, Connie did not equip her with the proper tools she needed to have a successful shift. After trying 5 different cards for about 30mins, Connie then informed me I could pay cash. When I returned with the cash, Jackie couldn't find Connie. It was a lot going on. Jackie was extremely nice and sweet overall, and the units/buildings were really clean & neat.
anthony s | First ImpressionsConnie and her team are the best!!!!!!!!!
STACY HFirst and foremost I'd like to thank you Ms Connie for all your help, I appreciate everything you did for me you went above and beyond to help me find it right side storage unit I appreciate you gifting me with the lock, and if I ever end up living on that side of town again and need a storage unit I know exactly where to go. Thank you so much God bless you for everything and be safe, signed your happy client Frances Valdez
Francis V | Overall ExperienceConnie is the best ..Always super helpful!!!!!!!!!!!!!!!
STACY HMrs. Connie was the most sweetest person
Adrianna JGreat Location ...Clean....Great People!!!!!!!!
STACY HThe staff were wonderful during my almost 3 years at this facility.
Michael P | Overall ExperienceExelent service 👍
HECTOR MMs Connie was awesome. Would definitely recommend
jennifer sExcelente service, best UHAUL ever!
DARIO AMrs. Connie and her staff always have the best customer service.
LeRhonda JGreat customer service 👏
Andre S | First ImpressionsBest Location!!!!!!!!! Connie is the BEST!!!!!!!!!!!!!!!!!!!!!!!!!!
stacy hEquipment is always clean. We always experience great friendly service.
CHARLEY IMrs Connie and her staff are amazing!!!
LeRhonda JConnie it's very knowledgeable, efficient and pleasant to talk to. I rented 3 uhauls in one week!! Can't recall the other young lady's name but she was friendly and helpful as well.
Shana DVery Welcoming Too Everyone & Mrs Connie Is A Angel She Is Very Respectful & Conservative Too Everyone She Is A Angel
Joann M | First ImpressionsVery dirty elevator...strange access to unit!
Alexis M | First Impressionsgrate mgr.
Kevin C | Overall ExperienceThis location is ideal. Fantastic customer service, clean facilities, stress free transactions. I’ve had multiple U-Haul rentals here as well as rented a storage unit and every step of each process was simple and smooth. Connie is professional, kind, welcoming, and quite good at what she does. Highly recommend this location!
Helena RAll the staff were extremely nice to me in a time that is very difficult for me and my family. The compassion and kindness they showed me will definitely be an experience that stays with me. Thank you all so very much
Andrea N | First ImpressionsConnie is the best...Best Location....Best Trucks!
stacy hLady at the front desk was a delight,
Monica F | First ImpressionsWas the best experience I’ve had renting
Chanete LThe store manager has a nasty and smart mouth
Antron C | Overall ExperienceConnie was truly amazing! Always pleasant and patient.
Kesha OGreat place love the customer service 👏
Andre S | Overall ExperienceConnie was wonderful. She genuinely cared about the people using the space.
Maggie B | Overall ExperienceThe young Man that works there is very unprofessional. Not helpful at all. Not customer service based. Gave me a Truck on empty. I've spent over 1500 there in one Month between storage and rental truck and gas. The young lady is just the opposite. I'm an veteran and Law Enforcement and I'm not please
DOROTHY DMs. Connie is always fair and is very easy to rent from.
Kim R | Overall ExperienceManagement is fantastic. Thanks so much!
Nathan F | Overall ExperienceIt is always a pleasure doing business with this facility the staff is great and Mrs Connie is the greatest, thanks for always taking good care of your customers
Joyce H | Overall ExperienceMy comment/ratings are for truck rental & storage. I rented 3 trucks in November and 1 storage. John & June assisted me and the service was okay. However, the onsite manager is terrible. She has a very nasty attitude and needs diversity training asap. She didn’t recognize me as a repeat customer she only saw my race. I’m 60 and I know racism very well. I would never rent from her again I own 4 companies and I would never hire such an ugly person. Ugly inside ugly outside.
Wanda W | Overall ExperienceThe U-Haul storage unit was very nice. However I could not afford to pay $50 a month for a very tiny 5x5x5 unit. I was able to find a cheaper unit 5x5x8 for $37 a month. I suggest you guys lower your prices to stay competitive. The manager was very sweet and kind though. Overall I give it 4 out of 5 stars
Ransom J | Overall ExperienceCommunicated well during rental, and close out process was flawless
Olivia W | Overall ExperienceThis place is really nice & clean. The owner & staff are super nice!! I would recommend this facility!!
KENNETTA J | First ImpressionsConnie, John, Ilean and June are awesome 🤩
Junetta H | Overall ExperienceCool people
Antron C | First ImpressionsStorage and truck rental worked well for us. Cost of storage was very expensive, but location was convenient.
Brenda S | Overall ExperienceThis is a really nice & clean facility. The representative was super nice & knowledgeable. She went above & beyond to make the move-in less stressful!!
KENNETTA J | First ImpressionsStaff helpful and friendly
DENISE P | First ImpressionsThe process went smoothly and the customer service was excellent!
Melissa P | First ImpressionsVery easy to rent. My only complaint is that the price kept going up
hana s | Overall ExperienceNot helpful with payment all my hard work belonging is gone I will no longer bring anyone there. I regretted leaving my things there
honton v | Overall ExperienceUpon arrival, Ms. June Hollister greeted me at the door with a great smile. She then took me around and showed me different storage units. She was polite and had a great attitude. Thanks so much for everything ❤️.
tilisa B | First ImpressionsThe staff at U-Haul and the manager, Ms. Connie, made this experience one of a kind. They were all helpful and available to meet every need I had. Even when I rented trucks for moving and relocating. The staff here were phenomenal. I would recommend the Terrace-Oaks location to anyone in the area. Also Mr. Josh and the staff on Veterans Memorial in Houston, Tx
Tashalyn O | Overall ExperienceConnie is the best.
Audie M | First ImpressionsI was very pleased and I have already recommended it to a friend.. Thank you very much!
PAULETTE W | First ImpressionsIris is the best. Honestly have never met someone with better customer service skills. Train more people like her! :)
Beatriz M | First ImpressionsThank you for all your help Miss Connie
Kierra T | Overall ExperienceThe Mc Kee's & Iris r THE BEST!!!!!
Derrick B | First ImpressionsThanks for June time and patients well pleased, what a blessed heart! I did mention that building 2nd floor is infested with roaches and there was no lock inside the door
Gary G | First ImpressionsStaff were very accommodating and very knowledgeable!!! ⭐️ ⭐️⭐️⭐️⭐️
Debra R | First ImpressionsEverything was very clean and I would recommend this facility to anyone.
TIMOTHY H | Overall ExperienceVery knowledgeable staff
Neil C | First ImpressionsVery friendly and helpful staff.
Russel D | Overall ExperienceVery nice
Terell J | First ImpressionsI think her name was Irish she was very friendly and helpful great customer service skills.
Latina M | First ImpressionsOne time some kind of way my payment went to auto pay. I was very disappointed because that was all the money I had and I was going to pay my bill two days later. But I managed to make it work. So I was tying to pay it the two days later but it was already in the system, I guess I was given a month free for my inconvenience. And there was also a RODENT BOX in my unit., which I never saw before in a storage unit. That’s why I moved my things because of RODENTS.. then I have to move my things back into something like that, it was SCARY AND DISAPPOINTING.
Tabatha W | Overall ExperienceEverything and everyone was great
TIMOTHY H | First ImpressionsThe manger and staff were friendly!!!!!!!
gamarica s | First ImpressionsTo acquire a 10 x 20 was outstanding as we had a bigger load than anticipated. All reps from all departments have given superb customer service.
THARON C | First Impressions