Customer Reviews for U-Haul Moving & Storage of Terrace Oaks

1102 reviews

3220 FM 1960 W   Houston, TX 77068
(24 hour access - outside units and designated interior halls only)

(281) 444-0457

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 444-0457

3220 FM 1960 W
Houston, TX 77068
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I love my office space there. I love the managers.

Paul D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELLA D. 
Rating:
5.0

Mrs. Connie, Mr. Ian McCee , and their staff are Amazin! They provide EXCELLENT And KIND Customer Service...Die to CO-VID 19 I stayed longer but we are pushing through and moved out this month. Mrs. Connie worked with me through the entire process. Thank You Mrs. Connie, Mr. Ian, and Staff. GOD BLESS YOU ALL.

Rhonda R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrei R. 
Rating:
5.0

The manager was great and very accommodating. I will definitely use this location again.

URSULA B. 
Rating:
5.0

Great!

Tinikia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEVONNE A. 
Rating:
5.0

Mr. Ian and miss Connie were awesome

ELIZABETH D. 
Rating:
5.0

Very very friendly and helpful Miss Connie and her staff was really helpful and we have thanking them For their appreciation thank you

BRENDA Henry B.  |  Overall Experience 
Rating:
5.0

Your corporate phone number is USELESS! I have called way too many times and was put on Eternal Hold every time except for 2 occasions. A wait time on hold of over 20 minutes...really!!!! I completed a customer survey a week or so ago, complaining about this problem. Your local people are the ones that are really keeping you in business. These people are the best ever? I honestly don't have a single complaint about any these employees. When your representatives did answer my call, each of them were very professional, offered good options and were great to work with. I think you just need more help. Maybe you hire some people semi-retired people or people with physical disabilities that have the skills that can work from home. U-HAUL MOVING & STORAGE at 11202 Antoine Dr. Houston, TX 77066. Shenita Ceasar, the General Manager, is AWESOME! Shanita's whole crew is very well trained. I have worked with at least 4 of her employees. WALTERS AUTO SERVICE at 11401 WALTERS ROAD, HOUSTON, TX. 77067 IS GREAT. U-Haul Moving & Storage of Terrace Oaks, 3220 FM 1960 W. Houston, TX 77068 IS GREAT. U-Haul Moving & Storage at I-45 & Richey, 16405 I-45, Houston, TX 77090 IS GREAT!

JAVIER C. 
Rating:
4.0

help is needed at the service desk. it took almost 45mins to get a truck already reserved. Ian was swamped and by himself. I like the location. but it very busy there and help is needed. Good Job Ian

ANDREW J. 
Rating:
5.0

Customer did not leave a comment.

TASHARA H. 
Rating:
5.0

Always excellent customer service at this location!

CRISELDA R. 
Rating:
5.0

Very respectful people , nice , and professional

ADEDEJI D. 
Rating:
5.0

Don't buy the round lock to lock a truck. It doesn't fit. But a traditional shape lock that will fit through both holes on the door when it's closed.

SHAWN H. 
Rating:
3.0

Customer did not leave a comment.

SHOLONDA J. 
Rating:
5.0

Customer did not leave a comment.

Raquel M.  |  First Impressions 
Rating:
5.0

Nothing! The McKee's were very informative and friendly! I'm currently in the process of moving and this experience just took off so much stress. Thank y'all so much, will definitely be telling friends about this location.

RAQUEL M. 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone R. 
Rating:
5.0

Customer did not leave a comment.

Danielle G.  |  First Impressions 
Rating:
5.0

Great customer service, professional and helpful assistance.

DARREL L. 
Rating:
5.0

Customer did not leave a comment.

EARNEST A. 
Rating:
5.0

My experience was great! The truck was the perfect size for moving all of my things.

ERIKA NICOLE W. 
Rating:
4.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Super friendly staff!

CRISELDA R. 
Rating:
5.0

Nothing. Ian was very professional and helpful

James M. 
Rating:
5.0

Customer did not leave a comment.

melonie o.  |  First Impressions 
Rating:
5.0

Nothing

CARRIE N. 
Rating:
5.0

Customer did not leave a comment.

STACY LEE H. 
Rating:
4.0

Customer did not leave a comment.

Linda W.  |  First Impressions 
Rating:
5.0

Everything was great. I was glad they were opened late, even thou we did have to wait a little bit longer we were still glad that they were able to help us out in the rental.. There was only one employee there but as soon as the owner saw she needed help he was there to help her.

ERIKA T. 
Rating:
5.0

Extremely friendly and helpful! I have been a repeat customer...

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

STACY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIE T. 
Rating:
5.0

Customer did not leave a comment.

Shaneka W.  |  Overall Experience 
Rating:
5.0

They are awesome here can't complain. Very friendly.:)

Veronica S.  |  Overall Experience 
Rating:
5.0

Very nice and friendly - and units are very clean! Owner/Managers live onsite!

Linda Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

wyman b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
4.0

Logistical entrance and drop off-pick up was a challenge because its a very congested

GENE O. 
Rating:
5.0

Ian was very polite, he worked quickly while covering all needed points. His location was not the closest to my house, but I will be seeing him next time I need a rental.

MARITZA P. 
Rating:
5.0

Customer did not leave a comment.

TYRAN ERIC M. 
Rating:
3.0

make the lock box easier to open. Had trouble getting the key out, the code did not work, someone had to open key box for me

Trinina D. 
Rating:
5.0

Both young lady's that was on duty the day that I rented the U-haul Truck was very helpful.

ROSE L. 
Rating:
5.0

Customer did not leave a comment.

Alfred J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor S. 
Rating:
5.0

Very professional and helpful staff!! Very clean truck!! I'll be back!!

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

KEISHA L. 
Rating:
5.0

Customer did not leave a comment.

Shawanna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACY LEE H. 
Rating:
5.0

Customer did not leave a comment.

Donisa B. 
Rating:
5.0

All was well w/ my experience. My only problem is that I moved out & closed that account in Dec. 2020.

Joel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACY LEE H. 
Rating:
5.0

The customer service was superb. Even though they were closed at the time of pickup; the representative stayed after to help me secure my truck. Thank you!!

MONTOYUA P. 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  Overall Experience 
Rating:
5.0

Na

Leashastar F.  |  First Impressions 
Rating:
5.0

Fast service , great staff

Kester R. 
Rating:
5.0

Every thing was perfect as always! This location is fantastic.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

Annie S. 
Rating:
5.0

Very good experience, I recommend this place, the lady that work on front desk is very profesional and friendly, the gentleman who received my return was very profesional as well. They treat you like a family, thank you for everything

Maria V. 
Rating:
5.0

Customer did not leave a comment.

STACY LEE H. 
Rating:
5.0

Great experience from start to finish. Super friendly people, extremely clean equipment and easy process. We changed our pickup time online with no hassle, picked up quickly and were on our way in no time. Return process was equally smooth. We rent on a fairly regular basis for business and this is the BEST location in the area.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

malika N. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER ALLEN S. 
Rating:
4.0

Customer did not leave a comment.

Derrick B. 
Rating:
5.0

Customer did not leave a comment.

CINDY P. 
Rating:
5.0

Thank you so much, you are very much appreciated.

Earl D. 
Rating:
5.0

Customer did not leave a comment.

STACY LEE H. 
Rating:
5.0

They were super nice and helpful! Thank yall

Aisha L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy V. 
Rating:
5.0

Great husband and wife team. Connie was like talking to a old relative. She made you feel comfortable with her gentle reminder to make the rental comes back with Pushwater aka gasoline. Quick easy check in and out.

MICHAEL G. 
Rating:
5.0

I was in and out in less than 10 minutes, both on the pick-up and the return... even with other customers. Ian worked very quickly and efficiently.

Brigette W. 
Rating:
5.0

Customer did not leave a comment.

Tyson W. 
Rating:
5.0

Customer did not leave a comment.

Rushnique C. 
Rating:
5.0

Ian was super nice !!!

KRYSTAL MARIE G. 
Rating:
5.0

Connie and Ian McKee maintain the property extremely well and they care about what they do. I have been a tenant at U-Haul/Terrace Oaks for over 6 years and they far surpass the previous managers. The property feels extremely safe. I highly recommend this U-Haul location and The McKees!

JUAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  Overall Experience 
Rating:
5.0

Absolutely nothing, customer service was more than exceptional.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
5.0

The owner gave the best experience ever. He explained everything thoroughly and simplistic. He was nice and transparent. The other staff were just as nice and helpful. All were extremely informative. I would recommend this place 100 more times.

Azure D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ismael C. 
Rating:
3.0

Please inform customer's they will be charged extra for mileage. I was not told when dropping of truck until I saw my receipt it was a charge for extra mileage. I am normally happy with services but this one i am very unhappy. I do not know if I would recommend anyone right now. I know that we are dealing with a pandemic but God what happened to communication concerning ppl reservation's It is a simple text, call or email. OMG 🤐

Starlet D. 
Rating:
5.0

Nothing. Very customer-attentive business organization!

John F. 
Rating:
5.0

I stored my things at this establishment after Hurrican Laura. I was displaced. I was happy to find one thing I never had to worry about was my storage facility. The space was cool, nice, clean, and well maintained. I enjoyed every interaction that I had with the staff. They were always courteous and professional. I will most definitely recommend family and friends to this great establishment.

Teleithea H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK GREGORY S. 
Rating:
5.0

I WAS very SATISFIED WITH YOUR SERVICE. THANK YOU ! BLESSINGS 2 YOU ALL 2020.

TOMMIE D. 
Rating:
5.0

Customer did not leave a comment.

Esmeralda S. 
Rating:
5.0

Connie and Ian are very professional and run a nice facility,

DOUGLAS KEITH S.  |  First Impressions 
Rating:
4.0

I was a little disappointed I need a bigger truck. So it to trip to make my move.

Marjorie H. 
Rating:
4.0

First vehicle provided had check engine light on which I did not notice until I got home. Had to bring it back for replacement which was sitting waiting for me. Second vehicle was good and allowed me to get my move done. Other than that one issue, everything else was great.

Robert C. 
Rating:
4.0

None

Sharon J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tristin M. 
Rating:
5.0

Customer did not leave a comment.

Bria W. 
Rating:
5.0

Customer did not leave a comment.

MORRICK K. 
Rating:
5.0

Customer did not leave a comment.

wanna P. 
Rating:
5.0

Everything was excellent

Jamar S. 
Rating:
5.0

Staff was friendly and very helpful

Jerome B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Friendly customer service. No hassle. Price very reasonable.

marin F. 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
3.0

1. Customers next in line should be waiting outside instead of staying in inside. It will benefit all customers and U-Haul staff from corona virus protection. 2. All customers and staff should be required to wear face masks.

Ling J. 
Rating:
5.0

Customer did not leave a comment.

TALESHIA E. 
Rating:
5.0

Customer did not leave a comment.

STACY LEE H. 
Rating:
5.0

Very nice and friendly service keeps me laughing every time I go.

ROSCHETTA LASHAY S. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Excellent customer service

ASHLEY DANIELLE T. 
Rating:
5.0

Customer did not leave a comment.

LeRhonda J. 
Rating:
5.0

Customer did not leave a comment.

Ross C. 
Rating:
5.0

Great customer service!!!👍👍

CHIMERE ELAINE C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

I was really impressed with this facility compared to the facility I dealt with before this one. Everyone was professional.

Deborah H.  |  Overall Experience 
Rating:
5.0

Great customer service

Lange L. 
Rating:
5.0

Customer did not leave a comment.

Fouzan Sajid M. 
Rating:
5.0

Access hours need to be extended some

Deyonda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hasan Z. 
Rating:
5.0

Customer did not leave a comment.

Desiree S. 
Rating:
5.0

A little clarification on prompts for mobile checkout would be more helpful but the people in person were very helpful for me as q first time renter!

Maria M. 
Rating:
5.0

Customer did not leave a comment.

Juan W. 
Rating:
5.0

I rent trucks regularly and pick them up from 4 of your nearby locations in Houston TX. Our crews drive these trucks off at various job site locations in other cities in South East and Central Texas. When the delivery is completed, the crews drop these trucks off at nearby locations in those cities. All of your teams take good care of us thru the entire rental of the trucks.

Texas Metal T. 
Rating:
5.0

Excellent Quality staff and I do mean every member. Anytime I came in i received professional friendly quality service. Thank you all we will see you again sometime soon.

Daniel E.  |  Overall Experience 
Rating:
3.0

I've rented from this location more than a few times and never have I ever been asked to give a phone number of some one who knows me so that they could be called to verify that I am who I say I am. So, I called the corporate office and was told that that's not a required thing that's done when you pick up in person, during normal business hours. It's not something that UHaul requires to be done, like I was told at the time when I questioned why haven't I had to do this in the past. Therefore, this location has lost a repeat customer who was just about to also rent a storage space as well, since we live less than a mile away and have a large amount of rental items we need to put in storage.

Cecil M. 
Rating:
5.0

Friendly service and truck was very clean

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

Markia F. 
Rating:
5.0

Customer did not leave a comment.

STACY LEE H. 
Rating:
5.0

Everything was Great!!! I wouldn't change a thing. Thanks for the awesome experience!!!!

Zachary D. 
Rating:
5.0

Employees were professional and knowledgeable. They are also always friendly and inviting. Thank you all for being in a very convenient location as well. I have used this location before.

Hilda G. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
3.0

I received the truck with the fuel gauge on F it was not exactly full. yet the agent on duty gave me the receipt highlighted that it was full and told me to bring it back the same we did not do a walk around together.I drove 31 miles and added 5 gal of gas and the needle read on the F as I received it and was charged 6.80 we need to do beter than this .and high light where the needle stands and not were you want it to be.

ANDREW J. 
Rating:
5.0

Loved the managers, Ian went out of his way to help my husband and I to get our stuff and my husbands wheelchair on the truck. Thank you so much Connie for being so helpful and friendly, you both are the best part of our trip that got totally discombobulated.

ALFRED W. 
Rating:
5.0

Customer did not leave a comment.

STACY LEE H. 
Rating:
4.0

Customer did not leave a comment.

Joseph T.  |  Overall Experience 
Rating:
5.0

Great Place Greater Staff 100%

George S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desire W.  |  Overall Experience 
Rating:
5.0

Connie and Ian were both amazing. Whenever I had little issue come up, they were prompt to resolve them.

Daniel H.  |  Overall Experience 
Rating:
5.0

Very convenient

Sue B.  |  Overall Experience 
Rating:
5.0

I was a “ long time” renter of this storage facility! They are excellent in every way! ☺️

CINDY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIRKLIN S.  |  First Impressions 
Rating:
5.0

This is my go-to store not only for storage, but also for rentals and supplies. I feel like family.

Judy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eurena M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanara S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wezya N.  |  First Impressions 
Rating:
5.0

Very clean And safe facility 24 hour access staff is very helpful and friendly!

Adriana M.  |  Overall Experience 
Rating:
5.0

Connie at terrace oaks is great.

marnie b.  |  Overall Experience 
Rating:
5.0

The reservation process, truck rental and unit rental were a breeze. The attendant Ms.Gholston was very helpful and knowledgeable.

Vickman H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY C.  |  Overall Experience 
Rating:
5.0

Ian and Connie were amazingly friendly and efficient.

Darrel H.  |  Overall Experience 
Rating:
5.0

Staff is amazing. I've had different storage but this is has been the best.

Kaitlin P.  |  Overall Experience 
Rating:
3.0

The staff was nice 👍🏽 but I didn’t like too check on my things much. Too many extra cars on property. Look like a camp ground.

Jaqueline J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanquitta S.  |  Overall Experience 
Rating:
5.0

Beautiful staff service. Lachelle is a doll; a real pleasure to work with.

Dahnelle J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mykisha P.  |  Overall Experience 
Rating:
5.0

Always a wonderful experience!

Dahnelle J.  |  Overall Experience 
Rating:
5.0

Super friendly staff

Darrel H.  |  First Impressions 
Rating:
5.0

Me gustó mucho la ubicación y facilidad.

Kelvin L.  |  Overall Experience 
Rating:
4.0

Connie and Ian are very hard workers. They are nice and understanding with the renters. They are the reason I chose this Uhaul. They deserve a raise and bonus. Unfortunately upon checking out - I experienced an ugly episode with Dahnelle on Monday - 2/24 about 11am. She was quite rude and irritated at everything I asked or said. I was very upset I was treated like this.

Widad M.  |  Overall Experience 
Rating:
4.0

None

Gwendolyn Faye J.  |  Overall Experience 
Rating:
5.0

The staff was accommodating and wonderful helpers!

Dahnelle J.  |  First Impressions 
Rating:
5.0

Thank you for all your assistance.

Michelle J.  |  Overall Experience 
Rating:
3.0

Les hubiera dado 5 estrellas. Pero no porque la señora que me atendió en la oficina. No es nada amable,cada pregunta que le hice me contesto muy mal de muy mal cracter. Era mi primera vez rentando.

Kelvin L.  |  First Impressions 
Rating:
1.0

It's a 24/7 access but they lock the doors by 7 . They had a man walk in on me while I was in my room , he turned the light on & started recording me . That's creepy . Something ain't right

Alissa S.  |  Overall Experience 
Rating:
5.0

Mr.Mckee was extremely helpful, a pleasant experience.

Angela M.  |  First Impressions 
Rating:
5.0

They treated us well and our move went smoothly. That’s what was important.

dyllon M.  |  Overall Experience 
Rating:
5.0

Connie and hubby very friendly, kind and informative. Clean storage.

Rita M.  |  First Impressions 
Rating:
4.0

Mr. Ian was very helpful and professional in getting me in a storage space. Thank you Mr. Ian.

lonitta i.  |  Overall Experience 
Rating:
4.0

Ian was awesome in getting a storage unit for me. Thank you so much.

lonitta i.  |  First Impressions 
Rating:
5.0

I have used this location twice since moving to Houston and the owners along with the staff have been nothing but amazing. This facility will always get my business and my recommendations.

Raul F.  |  Overall Experience 
Rating:
5.0

Class A operation-well run by Mr. & Mrs. McKee.

Robert C.  |  Overall Experience 
Rating:
4.0

Customer payed for extended access; and access gate opened at those times. Nonetheless or nevertheless management locked stairwells and elevator rendering extended access unavailable.

Robert W.  |  Overall Experience 
Rating:
5.0

Lashelle makes all of Uhaul LOOK GOOD! She was so very sweet, helping & professional. She even tolerated my need to vent during one particular visit. I appreciate that very much! 😊

Sharee R.  |  Overall Experience 
Rating:
4.0

The Best Management Ever, Thank You !

Karen O.  |  Overall Experience 
Rating:
5.0

got me taken care of quickly, in & out

manuel g.  |  First Impressions 
Rating:
5.0

The staff was very friendly as well as helpful!

Dee D.  |  Overall Experience 
Rating:
5.0

The staff are all very professional, knowledgeable, and willing to help when needed. Every transaction went smoothly and efficiently.

Yvette S.  |  Overall Experience 
Rating:
5.0

I have accounts at two different locations and both have been superb with regards to customer service. Connie, Mgr. is Awesome and she goes above and beyond to see that all requests are met.

ELLA R.  |  First Impressions 
Rating:
5.0

Great place to use as a stroage.

Ronald H.  |  Overall Experience 
Rating:
5.0

Ms Connie is an Angel, she is so kind and caring. And her whole staff is amazing.

LeRhonda J.  |  Overall Experience 
Rating:
5.0

The representative was polite and knowledgeable in all aspects. Very professional. Thank you.

Cully W.  |  First Impressions 
Rating:
5.0

Everything was Perfect made my moving A Peace of cake Thank U

Loutrice H.  |  First Impressions 
Rating:
5.0

My experience was great all my needs were met and the sales lady was extremely helpful in my time of needs. Thank you so much for making my move a great experience.

ROBERTA M.  |  First Impressions 
Rating:
5.0

Well maintained with great staff.

LARRY S.  |  Overall Experience 
Rating:
5.0

Really good customer service!! I really liked

Eva A.  |  First Impressions 
Rating:
5.0

Connie & Ian are good property managers and nice people. Their facility is well kept, safe and clean. I appreciate their support and flexibility.

CARLOS G.  |  Overall Experience 
Rating:
5.0

Above and beyond

Jennifer V.  |  First Impressions 
Rating:
5.0

Ian McKee was awesome and exemplifies superior customer service

Tessa L.  |  First Impressions 
Rating:
5.0

Connie and her (Managers) were great. The facility was very well kept and they were great about solving issues. Even if not there, they made sure to respond or those available were aware of what to do

Terry A.  |  Overall Experience 
Rating:
5.0

This is the greatest Uhual facility I’ve been to in Houston, and I’ve used Uhual pretty much off, and on my whole life, Mrs.Connie, and her husband will make you feel like family instead of a customer

reggie b.  |  Overall Experience 
Rating:
5.0

I didn't have no problems getting in or out of the storage if I need to or no problems with anything missing or damage friendly staffing always helpful and

Jennifer C.  |  Overall Experience 
Rating:
5.0

THANKS. SMILE

IVY B.  |  Overall Experience 
Rating:
5.0

Great customer service

CECILIA D.  |  First Impressions 
Rating:
5.0

Customer service was excellent.

Chris Y.  |  First Impressions 
Rating:
5.0

Personnel was very helpful.

Craig W.  |  First Impressions 
Rating:
5.0

Awesome office staff and management. Top-notch facilities, business operations and customer care!

Kathy L.  |  Overall Experience 
Rating:
5.0

Very sweet couple who runs this facility!!! Very helpful and caring!!!

Angela R.  |  Overall Experience 
Rating:
5.0

Very clean and first class service!

EMANUEL H.  |  First Impressions 
Rating:
5.0

The 24 hour access was very convenient.

venus M.  |  Overall Experience 
Rating:
5.0

Ian and Connie were very nice, pleasant people. They helped us have a very good experience from beginning to end. I would recommend everyone I know that needs a UHAUL to go to Terrace Oaks location.

Loretta C.  |  Overall Experience 
Rating:
4.0

Very Friendly staff!

scott B.  |  Overall Experience 
Rating:
5.0

I met a very nice couple and I was looking at amazing storage and decided to stay with these kind folks.

Jaqueline J.  |  First Impressions 
Rating:
5.0

Awesome, friendly, and quick.

Lynette H.  |  First Impressions 
Rating:
5.0

Great Storage facility

ELWIN S.  |  Overall Experience 
Rating:
5.0

Thanks for the excellent generosity from your staff ,merry Christmas and have an happy New year

MELVIN B.  |  Overall Experience 
Rating:
3.0

Too pricey and their something wrong with their financial system. Charged for late charges even tho I had automatic w/drawl. Staff is friendly.

JUAN G.  |  Overall Experience 
Rating:
5.0

Loved the storage the manager was so nice and fries made me feel safe secure and at home. Merry Christmas

MICHELLE F.  |  Overall Experience 
Rating:
5.0

I had an excellent experience

SHARON L.  |  Reservation 
Rating:
5.0

The McKees are very nice and personable. It was great having them as the managers of my chosen storage facility; they made the experience easy and straightforward.

Katrina B.  |  Overall Experience 
Rating:
5.0

The staff is Awesome. Ms Connie and her Husband both give excellent service!!!! Thank you all Shree Syon

Shree S.  |  Overall Experience 
Rating:
5.0

Really enjoyed the team there very friendly helpful and honest

Mark B.  |  Overall Experience 
Rating:
5.0

Excellent overall

DONALD M.  |  Overall Experience 
Rating:
5.0

Everyone was always very helpful with my storage.

irish d.  |  Overall Experience 
Rating:
5.0

Carol attended to our needs promptly. Even as she was working up the paperwork and small details; she truly listened to what the last year had been since Harvey and what I needed.

Jenifer W.  |  Reservation 
Rating:
5.0

The staff here is extremely friendly and helpful. I loved working with them. I never had any issues with my belongings or my unit.

TIFFANEY M.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help dealing with my son's situation and moving his things out.

Jacobey B.  |  Overall Experience 
Rating:
5.0

Thanks to the staff for an important experience as was needed.

JOHN I.  |  Overall Experience 
Rating:
5.0

Thank you very much

miguel g.  |  Overall Experience 
Rating:
5.0

I had an excellent stay here never any issues with the storage or staff. I was always greeted with respect and dignity. Ms Connie have always helped when hard ships occurred just want her to know.

STARLETT D.  |  Overall Experience 
Rating:
5.0

Excellent

Gertie Mae S.  |  Overall Experience 
Rating:
5.0

Love the married couple that managed the place. They are friendly and very nice

SUE P.  |  Overall Experience 
Rating:
5.0

A

SANDRA B.  |  Overall Experience 
Rating:
5.0

Staff very professional and facility was very clean I will refer people

Deborha H.  |  Overall Experience 
Rating:
5.0

I highly recommend!! Very well managed facility! Staff is very knowledgeable and very kind and friendly! They were always very helpful in assisting my needs. Loved my experience with this location!!

Erica V.  |  Overall Experience 
Rating:
5.0

I would highly recommend them Connie the manager is so loving and caring such a sweetheart. I felt safe each and every time I went there.

Clotilde V.  |  Overall Experience 
Rating:
5.0

I had no issue with the establishment.

Odell S.  |  Overall Experience 
Rating:
5.0

Great service and location

Cheyann C.  |  Overall Experience 
Rating:
5.0

Very Happy with service! Great management team very friendly and business minded. Keep up the good work!

Frank J.  |  Overall Experience 
Rating:
5.0

.

Randy S.  |  Overall Experience 
Rating:
5.0

Connie and Ian were AWESOME! They were very helpful, accommodating and hospitable during our 8 month lease after Harvey. Keep up the good work!!!

Kathy D.  |  Overall Experience 
Rating:
5.0

Pleased with service

ALTON H.  |  Overall Experience 
No reviews have been submitted for this location.

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