Customer Reviews for U-Haul Moving & Storage of Terrace Oaks

1,345 reviews

3220 FM 1960 W   Houston, TX 77068
(24 hour access - outside units and designated interior halls only)

(281) 444-0457

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 444-0457

3220 FM 1960 W
Houston, TX 77068
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

Priscilla H. 
Rating:
5.0

Connie and Ian know their business and are a pleasure to work with! A++ customer service!

RONNIE B. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Van was very clean and Connie was very friendly 👍

MARK W. 
Rating:
5.0

Most of all my 2 year old grandson loved the big truck thank you.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

Yes

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Eddy D. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

Omoikhekpen O. 
Rating:
5.0

Customer did not leave a comment.

Havels P. 
Rating:
5.0

Customer did not leave a comment.

Dahnelle J. 
Rating:
5.0

Customer did not leave a comment.

stacy H. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

Spencer T. 
Rating:
5.0

Customer did not leave a comment.

Berthina L. 
Rating:
5.0

Service was excellent, no improvement needed

Barbara A. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

None

Scottie W.  |  First Impressions 
Rating:
5.0

Kind, professional and courteous.

Erma F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

stacy H. 
Rating:
4.0

Customer did not leave a comment.

Evetta L. 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  First Impressions 
Rating:
5.0

Loved Ian and his sweet partner! Excellent customer service and the best personalities!

Shameka J. 
Rating:
5.0

Thank you so much for all your help and assistance while I used your storage facilities. The unit and property you managed was very clean and certainly a value and satisfied my storage needs. Thanks again, John Cooper

John C.  |  Overall Experience 
Rating:
2.0

Make sure the check engine light isn't on the uhaul trucks. Make sure the website is up to date

Labria K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

The owners & staff is kind, patient & very professional! Thx you for your wonderful service!!🤗👍

Colleen E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Customer did not leave a comment.

LISA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Customer did not leave a comment.

Latisha L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Customer did not leave a comment.

Stephen C.  |  Overall Experience 
Rating:
5.0

Connie and Ian are the best. Their staff always helpful

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

The staff was kind courteous loving. I have not met anyone like them.

Erma F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent I.  |  First Impressions 
Rating:
5.0

Excellent customer service and very professional staff.

JOYCE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timm H.  |  Overall Experience 
Rating:
5.0

Absolutely nothing! Service was great Ian and his wife were awesome. Very quick service and very kind workers! Will be back soon to use a truck again.

Faith M. 
Rating:
5.0

Customer did not leave a comment.

DENISE S.  |  Overall Experience 
Rating:
4.0

The location was clean & equipment adequate. The only reason I didn't do 5-Stars is because of the misinformation I received when I rented the truck. I do understand mistakes happen to everyone & that's forgivable. However, I believe how you respond to mistakes is a better measure of truly good service. Therefore I want to give Amazing Kuddos to the manager who handled my return! She was informative, empathetic, patient & respectful. I will refer anyone to this location if it's convenient because on the customer service I received from the manager! Many Blessing & Thanks!

FELICIA H. 
Rating:
4.0

This was a friendly location, both employees seem to enjoy their job and explained everything. Very nice, personable and I will go there again and refer others

Myra Y. 
Rating:
4.0

Customer did not leave a comment.

LINDA T. 
Rating:
5.0

Customer did not leave a comment.

Shanita C. 
Rating:
2.0

Customer did not leave a comment.

ASHLEIGH C. 
Rating:
5.0

Iris was so nice and attentive. She made sure to go through everything this has been one of my best U-Haul experience for as many times as I’ve rented from U-Haul

LiLiane L.  |  First Impressions 
Rating:
5.0

Connie and Ian were so helpful and considerate. Would recommend them to everyone.

Nancy C.  |  First Impressions 
Rating:
5.0

The young ladies that helped me were absolutely wonderful!

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

You card machine didnt work, i had to pay in cash. It would be nice to fix so the next customers wont have that problem in renting a storage or truck in the future.

SHARA B. 
Rating:
5.0

This is the best, cleanest, friendliest, most efficient and helpful Uhaul location I have ever come across! Connie and Ian were great!

JESSE D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARIA J. 
Rating:
5.0

Customer did not leave a comment.

christopher c.  |  First Impressions 
Rating:
3.0

The check engine light on the truck was on and stayed on the entire 44 miles. The gas level was lower than what I was informed, but I never got the text where I could report issues or changes, so I still had to fill it up to the level I was told.

LIZBETH C. 
Rating:
5.0

Great everything

Charles D.  |  Overall Experience 
Rating:
5.0

N/A

DENISE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

CARLA C. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
1.0

I do not recommend this place of business from my experience My storage unit was broken into three times within a year time frame that I’m aware of. The staff wasn’t concerned about my belongings at all or what happened. On 1/22/2022 my some of belongings was missing again for my storage unit so I decided to move whatever I had left. When I reported to Uhaul staff that I was moving out my storage unit and the someone broke in the my storage unit again and stole some of my stuff. I have insurance on the storage unit the staff didn’t even look it up see if I had insurance on the storage unit. What was the point of paying insurance on a storage unit? This is the worst experience ever.

DONNA E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca v.  |  First Impressions 
Rating:
5.0

Very nice people to talk to any time.

ADEBUSOLA O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Everything was great

CINCERIA D. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Offer 7 day, 2 weeks,and monthly rates would definitely help clients improve on their service ,believe your service is as valuable as that if a Landlord ,and myself can still be a mire

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camille D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIA J. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

geneiva O. 
Rating:
1.0

Although I had current ID and credit card I was forced to give 2 phone numbers for person to verify me. This practice is ridiculous and demeaning and for that I will not use this location ever again.

DAUMU W. 
Rating:
5.0

The same excellent service that I received yesterday thanks.

PRINCE D. 
Rating:
5.0

Customer did not leave a comment.

Kent H.  |  Online Move In 
Rating:
5.0

Miss Corinne and her husband gave me a great service while I was there, I highly recommend her for your services thanks.

Prince D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary H.  |  Overall Experience 
Rating:
5.0

Clean van, Ian was very kind and helpful, no problems renting or returning! 💯

SIEGFRIED W. 
Rating:
5.0

Great friendly service!!

JESUS D. 
Rating:
5.0

Employees were very knowledgeable, courteous, friendly and efficient. Could not have asked for a better experience.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

A big thanks to Connie and her entire team. Ian, thanks for the return call backs so quickly. I was there for almost three years and the service you guys provided was above and beyond EXCELLENT! It is evident that Terrance Oaks takes pride in their facility and I always felt safe, coming and going. Awesome team Connie!!!

Mary G.  |  Overall Experience 
Rating:
1.0

Customer Service was horrible. Train employees and management.

JESSICA D. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Don't change !

Cedric D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camille D. 
Rating:
3.0

The transmission seam to be going out on the truck.

HELEN J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Fast, Friendly, Great Customer Service went and beyond to assist me.

Monica E. 
Rating:
5.0

Great Location friendly staff!!!!!!!!

STACY H. 
Rating:
5.0

I'm glad to be at this location it's family oriented clean and affordable

keshia b.  |  First Impressions 
Rating:
5.0

I read my f storage for 5 yeas ther 👍 all ther employees 💕thanks

MARIA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camille D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MILTON T. 
Rating:
5.0

Really norhing because they really work hard to provide a good service very helpful and friendly personal on that location

GABRIEL C. 
Rating:
5.0

Very friendly agent. Only complaint is about the app, it's slow.

Miguel R. 
Rating:
5.0

The guy and his wife was very nice when answering the phone every month. We talk as if we knew each other.

CHERYL J.  |  Overall Experience 
Rating:
5.0

Excellent customer service!!!!! Nothing you guys were awesome!! Very kind and polite. Great to know that kindness is still a thing. Awesome experience!!!

NICOLE S. 
Rating:
5.0

The owner was amazing and very helpful. She even called me to tell me that I had forgotten something in the back which was very important and a sentimental value. She went above and beyond to make my experience great!

OMAR H. 
Rating:
5.0

Connie and Ian McKee run a first class operation.

DOUGLAS S. 
Rating:
4.0

Customer did not leave a comment.

OLUWATOBI A. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

They are so FRIENDLY!! Willingness to help you with your order. This will be my location from now on.

MARY J. 
Rating:
2.0

You are beautiful friend people

KELVIN J. 
Rating:
5.0

Everything went very well and all U-Haul personnel are extremely professional and with great customer service .

JOHN Q. 
Rating:
4.0

Customer did not leave a comment.

Mario C. 
Rating:
5.0

Good customer service, very professional.

JERMAINE G. 
Rating:
5.0

Customer did not leave a comment.

STACY LEE H. 
Rating:
5.0

Customer did not leave a comment.

STACY LEE H. 
Rating:
5.0

Customer did not leave a comment.

STACY LEE H. 
Rating:
2.0

Maintenance needs to be done on trucks, the truck I had had a delayed start up.

CASEY BRITTNEY B. 
Rating:
5.0

Great facility claim organized I would recommend it to all of my friends

Bernadette F.  |  First Impressions 
Rating:
4.0

Na

Kasandra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary H.  |  First Impressions 
Rating:
5.0

The agent was very kind and diligent. I arrived a few minutes before closing and she was courteous. I will continue to use this location and strongly recommend it

PAULA B. 
Rating:
5.0

Great!!!!!

STACY LEE H. 
Rating:
5.0

Excellent U-Haul store. Well managed, maintained, and with friendly and competent staff. Ian and Connie McKee are first class managers.

DOUGLAS S. 
Rating:
4.0

Customer did not leave a comment.

ROSETTE N. 
Rating:
5.0

Customer did not leave a comment.

NANETTE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

We've rented various units on several occasions. The service is ALWAYS the same...AWESOME CUSTOMER SERVICE! Even on their days off, the management team is on the mark and ready to roll. Connie & Ian, Many thanks for helping us!!! Continue doing what you are doing. You both make an awesome team!

MICHAEL D. 
Rating:
5.0

From the first time I stepped into the office it shows great care. Excellent job!!!

Gustavo C.  |  Overall Experience 
Rating:
5.0

Always helpful

Richard G.  |  Overall Experience 
Rating:
4.0

I reserved a truck and auto haul trailer. When making the reservation I was not informed that I would need a hitch and ball.

Lorenzo M.  |  First Impressions 
Rating:
3.0

N/A

ASHLY S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE H. 
Rating:
5.0

Customer did not leave a comment.

Ian M. 
Rating:
5.0

Always recommend people to this location as at TC JESTER OF HOU TEXAS Greatest staff on earth 🌎

CEDRIC D. 
Rating:
5.0

Continue what you are doing people love you

CEDRIC D. 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Customer did not leave a comment.

Monicia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

valerie w.  |  Overall Experience 
Rating:
5.0

The Ladies where very very helpful thay answer all question i will recommend all my friends

Bernadette F.  |  First Impressions 
Rating:
5.0

All the staff was very nice family at welcoming

regina R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luciana M.  |  First Impressions 
Rating:
5.0

Excelente y con mucha seguridad

Elizabeth O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin W.  |  Overall Experience 
Rating:
5.0

The most friendliest people I have ever met !

Asia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ola D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY A.  |  First Impressions 
Rating:
5.0

Great place and secure

Joi Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew s.  |  Overall Experience 
Rating:
5.0

Very kind very helpful. Definitely refer people there

Kathleen C.  |  First Impressions 
Rating:
5.0

The staff is great the the managers are great. I moved out Friday morning and I think her name is Ms Clara and older man I didn't get his name. But every time I will call to pay my storage they was always great people to talk to and I always had a positive and great vibe. Yeah great leaders.

ramona l.  |  Overall Experience 
Rating:
5.0

Made sure i unstood all paper work.

Cynthia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene J.  |  First Impressions 
Rating:
5.0

Great place Great people!!!

Christopher J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle G.  |  Overall Experience 
Rating:
5.0

My experience with this storage unit, although short, was excellent. The staff was friendly and very helpful in making sure our needs were met. However, it was out of the way for us, but the friendly environment made up for the extra time traveling. I highly recommend this unit to others.

Abby P.  |  Overall Experience 
Rating:
5.0

Connie was great, and VERY professional. I enjoyed my experience.

Benjamin D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cleo w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVA C.  |  First Impressions 
Rating:
3.0

Ms Connie very considerate and coperative

ROBBIE A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah H.  |  First Impressions 
Rating:
5.0

Good job

BENSON E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
5.0

They were very helpful and accommodating. I would definitely recommend them to others!

Abby P.  |  First Impressions 
Rating:
5.0

It's costing me more than I thought, but the people here made me feel so safe and secure, that I don't mind paying more knowing full well that my things care safe and clean!

Ray G.  |  First Impressions 
Rating:
5.0

Great your team Thank you

Fredrick L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaleigha J.  |  Overall Experience 
Rating:
5.0

Muy amables y muy buena atención gracias

jose d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chevalier D.  |  Overall Experience 
Rating:
5.0

Great

Fredrick L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dahnelle J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

The service was great he worked with me to the best of his ability

LAQUESHA L.  |  Overall Experience 
Rating:
5.0

I love my office space there. I love the managers.

Paul D.  |  First Impressions 
Rating:
5.0

Mrs. Connie, Mr. Ian McCee , and their staff are Amazin! They provide EXCELLENT And KIND Customer Service...Die to CO-VID 19 I stayed longer but we are pushing through and moved out this month. Mrs. Connie worked with me through the entire process. Thank You Mrs. Connie, Mr. Ian, and Staff. GOD BLESS YOU ALL.

Rhonda R.  |  Overall Experience 
Rating:
5.0

Great!

Tinikia J.  |  First Impressions 
Rating:
5.0

Very very friendly and helpful Miss Connie and her staff was really helpful and we have thanking them For their appreciation thank you

BRENDA Henry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raquel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melonie o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaneka W.  |  Overall Experience 
Rating:
5.0

They are awesome here can't complain. Very friendly.:)

Veronica S.  |  Overall Experience 
Rating:
5.0

Very nice and friendly - and units are very clean! Owner/Managers live onsite!

Linda Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

wyman b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawanna C.  |  Overall Experience 
Rating:
5.0

All was well w/ my experience. My only problem is that I moved out & closed that account in Dec. 2020.

Joel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  Overall Experience 
Rating:
5.0

Na

Leashastar F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

They were super nice and helpful! Thank yall

Aisha L.  |  First Impressions 
Rating:
5.0

Connie and Ian McKee maintain the property extremely well and they care about what they do. I have been a tenant at U-Haul/Terrace Oaks for over 6 years and they far surpass the previous managers. The property feels extremely safe. I highly recommend this U-Haul location and The McKees!

JUAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
5.0

The owner gave the best experience ever. He explained everything thoroughly and simplistic. He was nice and transparent. The other staff were just as nice and helpful. All were extremely informative. I would recommend this place 100 more times.

Azure D.  |  First Impressions 
Rating:
5.0

I stored my things at this establishment after Hurrican Laura. I was displaced. I was happy to find one thing I never had to worry about was my storage facility. The space was cool, nice, clean, and well maintained. I enjoyed every interaction that I had with the staff. They were always courteous and professional. I will most definitely recommend family and friends to this great establishment.

Teleithea H.  |  Overall Experience 
Rating:
5.0

Connie and Ian are very professional and run a nice facility,

DOUGLAS KEITH S.  |  First Impressions 
Rating:
4.0

None

Sharon J.  |  Overall Experience 
Rating:
5.0

Staff was friendly and very helpful

Jerome B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
5.0

I was really impressed with this facility compared to the facility I dealt with before this one. Everyone was professional.

Deborah H.  |  Overall Experience 
Rating:
5.0

Access hours need to be extended some

Deyonda M.  |  First Impressions 
Rating:
5.0

Excellent Quality staff and I do mean every member. Anytime I came in i received professional friendly quality service. Thank you all we will see you again sometime soon.

Daniel E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph T.  |  Overall Experience 
Rating:
5.0

Great Place Greater Staff 100%

George S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desire W.  |  Overall Experience 
Rating:
5.0

Connie and Ian were both amazing. Whenever I had little issue come up, they were prompt to resolve them.

Daniel H.  |  Overall Experience 
Rating:
5.0

Very convenient

Sue B.  |  Overall Experience 
Rating:
5.0

I was a “ long time” renter of this storage facility! They are excellent in every way! ☺️

CINDY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIRKLIN S.  |  First Impressions 
Rating:
5.0

This is my go-to store not only for storage, but also for rentals and supplies. I feel like family.

Judy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eurena M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanara S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wezya N.  |  First Impressions 
Rating:
5.0

Very clean And safe facility 24 hour access staff is very helpful and friendly!

Adriana M.  |  Overall Experience 
Rating:
5.0

Connie at terrace oaks is great.

marnie b.  |  Overall Experience 
Rating:
5.0

The reservation process, truck rental and unit rental were a breeze. The attendant Ms.Gholston was very helpful and knowledgeable.

Vickman H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY C.  |  Overall Experience 
Rating:
5.0

Ian and Connie were amazingly friendly and efficient.

Darrel H.  |  Overall Experience 
Rating:
5.0

Staff is amazing. I've had different storage but this is has been the best.

Kaitlin P.  |  Overall Experience 
Rating:
3.0

The staff was nice 👍🏽 but I didn’t like too check on my things much. Too many extra cars on property. Look like a camp ground.

Jaqueline J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanquitta S.  |  Overall Experience 
Rating:
5.0

Beautiful staff service. Lachelle is a doll; a real pleasure to work with.

Dahnelle J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mykisha P.  |  Overall Experience 
Rating:
5.0

Always a wonderful experience!

Dahnelle J.  |  Overall Experience 
Rating:
5.0

Super friendly staff

Darrel H.  |  First Impressions 
Rating:
5.0

Me gustó mucho la ubicación y facilidad.

Kelvin L.  |  Overall Experience 
Rating:
4.0

Connie and Ian are very hard workers. They are nice and understanding with the renters. They are the reason I chose this Uhaul. They deserve a raise and bonus. Unfortunately upon checking out - I experienced an ugly episode with Dahnelle on Monday - 2/24 about 11am. She was quite rude and irritated at everything I asked or said. I was very upset I was treated like this.

Widad M.  |  Overall Experience 
Rating:
4.0

None

Gwendolyn Faye J.  |  Overall Experience 
Rating:
5.0

The staff was accommodating and wonderful helpers!

Dahnelle J.  |  First Impressions 
Rating:
5.0

Thank you for all your assistance.

Michelle J.  |  Overall Experience 
Rating:
3.0

Les hubiera dado 5 estrellas. Pero no porque la señora que me atendió en la oficina. No es nada amable,cada pregunta que le hice me contesto muy mal de muy mal cracter. Era mi primera vez rentando.

Kelvin L.  |  First Impressions 
Rating:
1.0

It's a 24/7 access but they lock the doors by 7 . They had a man walk in on me while I was in my room , he turned the light on & started recording me . That's creepy . Something ain't right

Alissa S.  |  Overall Experience 
Rating:
5.0

Mr.Mckee was extremely helpful, a pleasant experience.

Angela M.  |  First Impressions 
Rating:
5.0

They treated us well and our move went smoothly. That’s what was important.

dyllon M.  |  Overall Experience 
Rating:
5.0

Connie and hubby very friendly, kind and informative. Clean storage.

Rita M.  |  First Impressions 
Rating:
4.0

Mr. Ian was very helpful and professional in getting me in a storage space. Thank you Mr. Ian.

lonitta i.  |  Overall Experience 
Rating:
4.0

Ian was awesome in getting a storage unit for me. Thank you so much.

lonitta i.  |  First Impressions 
Rating:
5.0

I have used this location twice since moving to Houston and the owners along with the staff have been nothing but amazing. This facility will always get my business and my recommendations.

Raul F.  |  Overall Experience 
Rating:
5.0

Class A operation-well run by Mr. & Mrs. McKee.

Robert C.  |  Overall Experience 
Rating:
4.0

Customer payed for extended access; and access gate opened at those times. Nonetheless or nevertheless management locked stairwells and elevator rendering extended access unavailable.

Robert W.  |  Overall Experience 
Rating:
5.0

Lashelle makes all of Uhaul LOOK GOOD! She was so very sweet, helping & professional. She even tolerated my need to vent during one particular visit. I appreciate that very much! 😊

Sharee R.  |  Overall Experience 
Rating:
4.0

The Best Management Ever, Thank You !

Karen O.  |  Overall Experience 
Rating:
5.0

got me taken care of quickly, in & out

manuel g.  |  First Impressions 
Rating:
5.0

The staff was very friendly as well as helpful!

Dee D.  |  Overall Experience 
Rating:
5.0

The staff are all very professional, knowledgeable, and willing to help when needed. Every transaction went smoothly and efficiently.

Yvette S.  |  Overall Experience 
Rating:
5.0

I have accounts at two different locations and both have been superb with regards to customer service. Connie, Mgr. is Awesome and she goes above and beyond to see that all requests are met.

ELLA R.  |  First Impressions 
Rating:
5.0

Great place to use as a stroage.

Ronald H.  |  Overall Experience 
Rating:
5.0

Ms Connie is an Angel, she is so kind and caring. And her whole staff is amazing.

LeRhonda J.  |  Overall Experience 
Rating:
5.0

The representative was polite and knowledgeable in all aspects. Very professional. Thank you.

Cully W.  |  First Impressions 
Rating:
5.0

Everything was Perfect made my moving A Peace of cake Thank U

Loutrice H.  |  First Impressions 
Rating:
5.0

My experience was great all my needs were met and the sales lady was extremely helpful in my time of needs. Thank you so much for making my move a great experience.

ROBERTA M.  |  First Impressions 
Rating:
5.0

Well maintained with great staff.

LARRY S.  |  Overall Experience 
Rating:
5.0

Really good customer service!! I really liked

Eva A.  |  First Impressions 
Rating:
5.0

Connie & Ian are good property managers and nice people. Their facility is well kept, safe and clean. I appreciate their support and flexibility.

CARLOS G.  |  Overall Experience 
Rating:
5.0

Above and beyond

Jennifer V.  |  First Impressions 
Rating:
5.0

Ian McKee was awesome and exemplifies superior customer service

Tessa L.  |  First Impressions 
Rating:
5.0

Connie and her (Managers) were great. The facility was very well kept and they were great about solving issues. Even if not there, they made sure to respond or those available were aware of what to do

Terry A.  |  Overall Experience 
Rating:
5.0

This is the greatest Uhual facility I’ve been to in Houston, and I’ve used Uhual pretty much off, and on my whole life, Mrs.Connie, and her husband will make you feel like family instead of a customer

reggie b.  |  Overall Experience 
Rating:
5.0

I didn't have no problems getting in or out of the storage if I need to or no problems with anything missing or damage friendly staffing always helpful and

JENNIFER W.  |  Overall Experience 
Rating:
5.0

THANKS. SMILE

IVY B.  |  Overall Experience 
Rating:
5.0

Great customer service

CECILIA D.  |  First Impressions 
Rating:
5.0

Customer service was excellent.

Chris Y.  |  First Impressions 
Rating:
5.0

Personnel was very helpful.

Craig W.  |  First Impressions 
Rating:
5.0

Awesome office staff and management. Top-notch facilities, business operations and customer care!

Kathy L.  |  Overall Experience 
Rating:
5.0

Very sweet couple who runs this facility!!! Very helpful and caring!!!

Angela R.  |  Overall Experience 
Rating:
5.0

Very clean and first class service!

EMANUEL H.  |  First Impressions 
Rating:
5.0

The 24 hour access was very convenient.

venus M.  |  Overall Experience 
Rating:
5.0

Ian and Connie were very nice, pleasant people. They helped us have a very good experience from beginning to end. I would recommend everyone I know that needs a UHAUL to go to Terrace Oaks location.

Loretta C.  |  Overall Experience 
Rating:
4.0

Very Friendly staff!

scott B.  |  Overall Experience 
Rating:
5.0

I met a very nice couple and I was looking at amazing storage and decided to stay with these kind folks.

Jaqueline J.  |  First Impressions 
Rating:
5.0

Awesome, friendly, and quick.

Lynette H.  |  First Impressions 
Rating:
5.0

Great Storage facility

ELWIN S.  |  Overall Experience 
Rating:
5.0

Thanks for the excellent generosity from your staff ,merry Christmas and have an happy New year

MELVIN B.  |  Overall Experience 
Rating:
3.0

Too pricey and their something wrong with their financial system. Charged for late charges even tho I had automatic w/drawl. Staff is friendly.

JUAN G.  |  Overall Experience 
Rating:
5.0

Loved the storage the manager was so nice and fries made me feel safe secure and at home. Merry Christmas

MICHELLE F.  |  Overall Experience 
Rating:
5.0

I had an excellent experience

SHARON L.  |  Reservation 
Rating:
5.0

The McKees are very nice and personable. It was great having them as the managers of my chosen storage facility; they made the experience easy and straightforward.

Katrina B.  |  Overall Experience 
Rating:
5.0

The staff is Awesome. Ms Connie and her Husband both give excellent service!!!! Thank you all Shree Syon

Shree S.  |  Overall Experience 
Rating:
5.0

Really enjoyed the team there very friendly helpful and honest

Mark B.  |  Overall Experience 
Rating:
5.0

Excellent overall

DONALD M.  |  Overall Experience 
Rating:
5.0

Everyone was always very helpful with my storage.

irish d.  |  Overall Experience 
Rating:
5.0

Carol attended to our needs promptly. Even as she was working up the paperwork and small details; she truly listened to what the last year had been since Harvey and what I needed.

Jenifer W.  |  Reservation 
Rating:
5.0

The staff here is extremely friendly and helpful. I loved working with them. I never had any issues with my belongings or my unit.

TIFFANEY M.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help dealing with my son's situation and moving his things out.

Jacobey B.  |  Overall Experience 
Rating:
5.0

Thanks to the staff for an important experience as was needed.

JOHN I.  |  Overall Experience 
Rating:
5.0

Thank you very much

miguel g.  |  Overall Experience 
Rating:
5.0

I had an excellent stay here never any issues with the storage or staff. I was always greeted with respect and dignity. Ms Connie have always helped when hard ships occurred just want her to know.

STARLETT D.  |  Overall Experience 
Rating:
5.0

Excellent

Gertie Mae S.  |  Overall Experience 
Rating:
5.0

Love the married couple that managed the place. They are friendly and very nice

SUE P.  |  Overall Experience 
Rating:
5.0

A

SANDRA B.  |  Overall Experience 
Rating:
5.0

Staff very professional and facility was very clean I will refer people

Deborha H.  |  Overall Experience 
Rating:
5.0

I highly recommend!! Very well managed facility! Staff is very knowledgeable and very kind and friendly! They were always very helpful in assisting my needs. Loved my experience with this location!!

Erica V.  |  Overall Experience 
Rating:
5.0

I would highly recommend them Connie the manager is so loving and caring such a sweetheart. I felt safe each and every time I went there.

Clotilde V.  |  Overall Experience 
Rating:
5.0

I had no issue with the establishment.

Odell S.  |  Overall Experience 
Rating:
5.0

Great service and location

Cheyann C.  |  Overall Experience 
Rating:
5.0

Very Happy with service! Great management team very friendly and business minded. Keep up the good work!

Frank J.  |  Overall Experience 
Rating:
5.0

.

Randy S.  |  Overall Experience 
Rating:
5.0

Connie and Ian were AWESOME! They were very helpful, accommodating and hospitable during our 8 month lease after Harvey. Keep up the good work!!!

Kathy D.  |  Overall Experience 
Rating:
5.0

Pleased with service

ALTON H.  |  Overall Experience 
No reviews have been submitted for this location.

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