Customer Reviews for U-Haul Moving & Storage of Terrace Oaks

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Terrace Oaks

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Joseph C. | First Impressions |
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Customer did not leave a comment.

Azure D. | First Impressions |
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The owner gave the best experience ever. He explained everything thoroughly and simplistic. He was nice and transparent. The other staff were just as nice and helpful. All were extremely informative. I would recommend this place 100 more times.

Ismael C.
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Customer did not leave a comment.

Starlet D.
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Please inform customer's they will be charged extra for mileage. I was not told when dropping of truck until I saw my receipt it was a charge for extra mileage. I am normally happy with services but this one i am very unhappy. I do not know if I would recommend anyone right now. I know that we are dealing with a pandemic but God what happened to communication concerning ppl reservation's It is a simple text, call or email. OMG 🤐

John F.
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Nothing. Very customer-attentive business organization!

Teleithea H. | Overall Experience |
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I stored my things at this establishment after Hurrican Laura. I was displaced. I was happy to find one thing I never had to worry about was my storage facility. The space was cool, nice, clean, and well maintained. I enjoyed every interaction that I had with the staff. They were always courteous and professional. I will most definitely recommend family and friends to this great establishment.

MARK GREGORY S.
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Customer did not leave a comment.

TOMMIE D.
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I WAS very SATISFIED WITH YOUR SERVICE. THANK YOU ! BLESSINGS 2 YOU ALL 2020.

Esmeralda S.
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Customer did not leave a comment.

DOUGLAS KEITH S. | First Impressions |
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Connie and Ian are very professional and run a nice facility,

Marjorie H.
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I was a little disappointed I need a bigger truck. So it to trip to make my move.

Robert C.
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First vehicle provided had check engine light on which I did not notice until I got home. Had to bring it back for replacement which was sitting waiting for me. Second vehicle was good and allowed me to get my move done. Other than that one issue, everything else was great.

Sharon J. | Overall Experience |
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None

Tristin M.
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Customer did not leave a comment.

Bria W.
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Customer did not leave a comment.

MORRICK K.
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Customer did not leave a comment.

wanna P.
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Customer did not leave a comment.

Jamar S.
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Everything was excellent

Jerome B. | Overall Experience |
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Staff was friendly and very helpful

Brian D.
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Customer did not leave a comment.

marin F.
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Friendly customer service. No hassle. Price very reasonable.

Matthew B. | First Impressions |
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Customer did not leave a comment.

Ling J.
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1. Customers next in line should be waiting outside instead of staying in inside. It will benefit all customers and U-Haul staff from corona virus protection. 2. All customers and staff should be required to wear face masks.

TALESHIA E.
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Customer did not leave a comment.

STACY LEE H.
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Customer did not leave a comment.

ROSCHETTA LASHAY S.
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Very nice and friendly service keeps me laughing every time I go.

Steven T.
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Customer did not leave a comment.

ASHLEY DANIELLE T.
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Excellent customer service

LeRhonda J.
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Customer did not leave a comment.

Ross C.
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Customer did not leave a comment.

CHIMERE ELAINE C.
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Great customer service!!!👍👍

ROBERT H.
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Customer did not leave a comment.

Deborah H. | Overall Experience |
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I was really impressed with this facility compared to the facility I dealt with before this one. Everyone was professional.

Lange L.
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Great customer service

Fouzan Sajid M.
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Customer did not leave a comment.

Deyonda M. | First Impressions |
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Access hours need to be extended some

hasan Z.
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Customer did not leave a comment.

Desiree S.
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Customer did not leave a comment.

Maria M.
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A little clarification on prompts for mobile checkout would be more helpful but the people in person were very helpful for me as q first time renter!

Juan W.
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Customer did not leave a comment.

Texas Metal T.
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I rent trucks regularly and pick them up from 4 of your nearby locations in Houston TX. Our crews drive these trucks off at various job site locations in other cities in South East and Central Texas. When the delivery is completed, the crews drop these trucks off at nearby locations in those cities. All of your teams take good care of us thru the entire rental of the trucks.

Daniel E. | Overall Experience |
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Excellent Quality staff and I do mean every member. Anytime I came in i received professional friendly quality service. Thank you all we will see you again sometime soon.

Cecil M.
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I've rented from this location more than a few times and never have I ever been asked to give a phone number of some one who knows me so that they could be called to verify that I am who I say I am. So, I called the corporate office and was told that that's not a required thing that's done when you pick up in person, during normal business hours. It's not something that UHaul requires to be done, like I was told at the time when I questioned why haven't I had to do this in the past. Therefore, this location has lost a repeat customer who was just about to also rent a storage space as well, since we live less than a mile away and have a large amount of rental items we need to put in storage.

Rebecca A.
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Friendly service and truck was very clean

Markia F.
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Customer did not leave a comment.

STACY LEE H.
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Customer did not leave a comment.

Zachary D.
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Everything was Great!!! I wouldn't change a thing. Thanks for the awesome experience!!!!

Hilda G.
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Employees were professional and knowledgeable. They are also always friendly and inviting. Thank you all for being in a very convenient location as well. I have used this location before.

Bryan S.
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Customer did not leave a comment.

ANDREW J.
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I received the truck with the fuel gauge on F it was not exactly full. yet the agent on duty gave me the receipt highlighted that it was full and told me to bring it back the same we did not do a walk around together.I drove 31 miles and added 5 gal of gas and the needle read on the F as I received it and was charged 6.80 we need to do beter than this .and high light where the needle stands and not were you want it to be.

ALFRED W.
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Loved the managers, Ian went out of his way to help my husband and I to get our stuff and my husbands wheelchair on the truck. Thank you so much Connie for being so helpful and friendly, you both are the best part of our trip that got totally discombobulated.

STACY LEE H.
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Customer did not leave a comment.

PATRICIA J.
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Top Of The Line

Mary C.
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Fast, cheap and easy... What more could you ask for!

Chandra B.
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Customer did not leave a comment.

Roger S.
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Customer did not leave a comment.

JOANN ISAAC B.
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The owner was so nice and professional! Wuick service in and out

Denise C.
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Everything was great!

Joseph T. | Overall Experience |
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Customer did not leave a comment.

LeRhonda J.
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Mrs Connie is the BEST !!!

AMBER RASHAE A.
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Customer did not leave a comment.

Kenneth W.
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Customer did not leave a comment.

Glenda T.
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Customer did not leave a comment.

STACY LEE H.
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Great Location!!!!!!!!

RITHA W.
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The truck drove well and had no real issue but it was old and the moldings on the driver's side was coming apart and the passenger door was hard to close.

Jon T.
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For the next customer, let the associate and Manager serve as the best !! The Associate and Manager did the U Haul brand PROUD. The appointment was taken, prepared for and efficiently processed. Their attention to details and explanations of procedures, etc., etc., exceeded my expectations, They know their products very well and I appreciate their interest they showed me and as I left, they presented their next customers with the same enthusiasm. This would get all my recommendations and if I had any storage needs, I know where to go and who to see.

Breauna P.
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The staff is awesome.

Albert D.
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Customer did not leave a comment.

Alfred J.
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It's hard to improve on perfection

YOLANDA DAVE O.
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Customer did not leave a comment.

ASHLEY DANIELLE T.
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Customer did not leave a comment.

Sara G.
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Great location and very easy pick up process. Everyone was super friendly and helpful. They made moving day a little less stressful.. even when I was running a few minutes late to return. I really appreciate the customer service!!

Roger D.
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My experience was fantastic. The pick up was quick and easy (less than 10 minutes) and the staff was friendly and helpful. The return was the same. I will use this location again.

TOM LEE JR H.
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Customer did not leave a comment.

George S. | Overall Experience |
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Great Place Greater Staff 100%

STACY LEE H.
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Customer did not leave a comment.

Rickia F.
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Nothing! Great energy! Owner had wonderful customer service! Best Uhaul I've ever been to.

YVONNE K.
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The gentleman that helped me when I rented the truck was very informative helpful and all around provided great customer service.

dionne L.
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Mr. McKee Customer Service was both Efficient and Excellent and this Uhaul Rental experience was Very Pleasant.

STACY LEE H.
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Customer did not leave a comment.

Charles R.
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The people with waited on me was excellent

Marlon C.
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Customer did not leave a comment.

Desire W. | Overall Experience |
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Customer did not leave a comment.

STACY LEE H.
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Customer did not leave a comment.

TIMOTHY R.
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Customer did not leave a comment.

BELINDA V.
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Customer did not leave a comment.

DOMINIQUE P.
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Thanks customer service was awesome I really appreciate them being very thorough and upfront about rates and pricing made it very easy for my first time renting....

Daniel H. | Overall Experience |
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Connie and Ian were both amazing. Whenever I had little issue come up, they were prompt to resolve them.

DAVID BRIAN G.
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I bought a fraction more than 7 gallons of gas just before returning the 9 ft. cargo van. I drove less than 60 miles total. The van is supposed to get approx. 17 mpg. Most of my travel was highway, yet I only got 8.5 mpg? No, the tank was not full when I got the van. Fuel gauges often are an ambiguous measure of a "full" tank. It looked full, but it wasn't. There ought to be some way to make this right. I certainly paid at least $5.00 more than I should have, but the penalty for returning with less than a full tank would have been more.

Sue B. | Overall Experience |
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Very convenient

GILBERT R.
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n/a

DEANNA B.
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Awesome customer service! Thank you Ian for being so nice!

ALLEN LOUIS JR D.
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Thanks the service where Great.

DAVID P.
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Nothing but great things to say about this location. They are accommodating, professional, and fast. 5/5

BREE S.
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Customer did not leave a comment.

GUADALUPE E.
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Inside cabin of the truck was nos clean= satinized...you can tell from the inside of the windows that were very dirty.

CINDY B. | Overall Experience |
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I was a “ long time” renter of this storage facility! They are excellent in every way! ☺️

STACY LEE H.
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Customer did not leave a comment.

Sherrie S.
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Nothing! This is an outstanding facility with outstanding owners who give 5 star treatment.

Charli A.
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Customer did not leave a comment.

BARBARA D.
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Dahnelle Johnson was courteous and efficient. I had to call last evening because I couldn't get the pictures to upload and Mia, the agent who answered the phone was very helpful as well. I called the local store this morning 7/6 and Ian was very helpful. Its been a pleasant experience.

LASHAMEC D.
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Great customer service.

Monisha F.
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Customer did not leave a comment.

PATRICK GIDEON K.
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this facility is run and managed by a very sweet and dedicated couple .They are very professional polite and courteous and offer great customer service.The facility is conveniently located ,is safe and secure and is raised high enough not to flood.i never had any problems here while i used the storage facility.

MARITA C.
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Customer did not leave a comment.

DEBRA B.
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This location was busy, but the staff was able to handle it one person at a time

Derrick D.
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Customer did not leave a comment.

DOROTHEA C.
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Very nice lady at the front desk she explaine things I did not know appricate her being helpfully

KEVIN F.
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Customer did not leave a comment.

SAIMA A.
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Customer did not leave a comment.

Tre' P.
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Super helpful and very nice. I only want to go to this U-Haul now!

IAN M.
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Truck was clean, rental process was smooth.

ELSA Z.
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Customer did not leave a comment.

SANDRA O.
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The attendants were amazing! Very professional, helpful and went above and beyond to help me. Truly amazing customer service! God bless both of them!

STACY LEE H.
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Customer did not leave a comment.

KIRKLIN S. | First Impressions |
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Customer did not leave a comment.

KIRKLIN S.
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Customer did not leave a comment.

Judy M. | First Impressions |
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This is my go-to store not only for storage, but also for rentals and supplies. I feel like family.

Eurena M. | Overall Experience |
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Customer did not leave a comment.

Shanara S. | First Impressions |
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Customer did not leave a comment.

Wezya N. | First Impressions |
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Customer did not leave a comment.

Adriana M. | Overall Experience |
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Very clean And safe facility 24 hour access staff is very helpful and friendly!

marnie b. | Overall Experience |
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Connie at terrace oaks is great.

Vickman H. | First Impressions |
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The reservation process, truck rental and unit rental were a breeze. The attendant Ms.Gholston was very helpful and knowledgeable.

MARY C. | Overall Experience |
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Customer did not leave a comment.

Darrel H. | Overall Experience |
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Ian and Connie were amazingly friendly and efficient.

Kaitlin P. | Overall Experience |
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Staff is amazing. I've had different storage but this is has been the best.

Jaqueline J. | Overall Experience |
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The staff was nice 👍🏽 but I didn’t like too check on my things much. Too many extra cars on property. Look like a camp ground.

Chanquitta S. | Overall Experience |
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Customer did not leave a comment.

Dahnelle J. | First Impressions |
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Beautiful staff service. Lachelle is a doll; a real pleasure to work with.

Mykisha P. | Overall Experience |
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Customer did not leave a comment.

Dahnelle J. | Overall Experience |
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Always a wonderful experience!

Darrel H. | First Impressions |
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Super friendly staff

Kelvin L. | Overall Experience |
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Me gustó mucho la ubicación y facilidad.

Widad M. | Overall Experience |
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Connie and Ian are very hard workers. They are nice and understanding with the renters. They are the reason I chose this Uhaul. They deserve a raise and bonus. Unfortunately upon checking out - I experienced an ugly episode with Dahnelle on Monday - 2/24 about 11am. She was quite rude and irritated at everything I asked or said. I was very upset I was treated like this.

Gwendolyn Faye J. | Overall Experience |
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None

Dahnelle J. | First Impressions |
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The staff was accommodating and wonderful helpers!

Michelle J. | Overall Experience |
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Thank you for all your assistance.

Kelvin L. | First Impressions |
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Les hubiera dado 5 estrellas. Pero no porque la señora que me atendió en la oficina. No es nada amable,cada pregunta que le hice me contesto muy mal de muy mal cracter. Era mi primera vez rentando.

Alissa S. | Overall Experience |
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It's a 24/7 access but they lock the doors by 7 . They had a man walk in on me while I was in my room , he turned the light on & started recording me . That's creepy . Something ain't right

Angela M. | First Impressions |
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Mr.Mckee was extremely helpful, a pleasant experience.

dyllon M. | Overall Experience |
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They treated us well and our move went smoothly. That’s what was important.

Rita M. | First Impressions |
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Connie and hubby very friendly, kind and informative. Clean storage.

lonitta i. | Overall Experience |
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Mr. Ian was very helpful and professional in getting me in a storage space. Thank you Mr. Ian.

lonitta i. | First Impressions |
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Ian was awesome in getting a storage unit for me. Thank you so much.

Raul F. | Overall Experience |
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I have used this location twice since moving to Houston and the owners along with the staff have been nothing but amazing. This facility will always get my business and my recommendations.

Robert C. | Overall Experience |
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Class A operation-well run by Mr. & Mrs. McKee.

Robert W. | Overall Experience |
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Customer payed for extended access; and access gate opened at those times. Nonetheless or nevertheless management locked stairwells and elevator rendering extended access unavailable.

Sharee R. | Overall Experience |
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Lashelle makes all of Uhaul LOOK GOOD! She was so very sweet, helping & professional. She even tolerated my need to vent during one particular visit. I appreciate that very much! 😊

Karen O. | Overall Experience |
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The Best Management Ever, Thank You !

manuel g. | First Impressions |
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got me taken care of quickly, in & out

Dee D. | Overall Experience |
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The staff was very friendly as well as helpful!

Yvette S. | Overall Experience |
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The staff are all very professional, knowledgeable, and willing to help when needed. Every transaction went smoothly and efficiently.

ELLA R. | First Impressions |
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I have accounts at two different locations and both have been superb with regards to customer service. Connie, Mgr. is Awesome and she goes above and beyond to see that all requests are met.

Ronald H. | Overall Experience |
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Great place to use as a stroage.

LeRhonda J. | Overall Experience |
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Ms Connie is an Angel, she is so kind and caring. And her whole staff is amazing.

Cully W. | First Impressions |
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The representative was polite and knowledgeable in all aspects. Very professional. Thank you.

Loutrice H. | First Impressions |
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Everything was Perfect made my moving A Peace of cake Thank U

ROBERTA M. | First Impressions |
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My experience was great all my needs were met and the sales lady was extremely helpful in my time of needs. Thank you so much for making my move a great experience.

LARRY S. | Overall Experience |
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Well maintained with great staff.

Eva A. | First Impressions |
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Really good customer service!! I really liked

CARLOS G. | Overall Experience |
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Connie & Ian are good property managers and nice people. Their facility is well kept, safe and clean. I appreciate their support and flexibility.

Jennifer V. | First Impressions |
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Above and beyond

Tessa L. | First Impressions |
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Ian McKee was awesome and exemplifies superior customer service

Terry A. | Overall Experience |
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Connie and her (Managers) were great. The facility was very well kept and they were great about solving issues. Even if not there, they made sure to respond or those available were aware of what to do

reggie b. | Overall Experience |
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This is the greatest Uhual facility I’ve been to in Houston, and I’ve used Uhual pretty much off, and on my whole life, Mrs.Connie, and her husband will make you feel like family instead of a customer

Jennifer C. | Overall Experience |
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I didn't have no problems getting in or out of the storage if I need to or no problems with anything missing or damage friendly staffing always helpful and

IVY B. | Overall Experience |
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THANKS. SMILE

CECILIA D. | First Impressions |
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Great customer service

Chris Y. | First Impressions |
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Customer service was excellent.

Craig W. | First Impressions |
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Personnel was very helpful.

Kathy L. | Overall Experience |
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Awesome office staff and management. Top-notch facilities, business operations and customer care!

Angela R. | Overall Experience |
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Very sweet couple who runs this facility!!! Very helpful and caring!!!

EMANUEL H. | First Impressions |
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Very clean and first class service!

venus M. | Overall Experience |
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The 24 hour access was very convenient.

Loretta C. | Overall Experience |
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Ian and Connie were very nice, pleasant people. They helped us have a very good experience from beginning to end. I would recommend everyone I know that needs a UHAUL to go to Terrace Oaks location.

scott B. | Overall Experience |
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Very Friendly staff!

Jaqueline J. | First Impressions |
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I met a very nice couple and I was looking at amazing storage and decided to stay with these kind folks.

Lynette H. | First Impressions |
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Awesome, friendly, and quick.

ELWIN S. | Overall Experience |
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Great Storage facility

MELVIN B. | Overall Experience |
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Thanks for the excellent generosity from your staff ,merry Christmas and have an happy New year

JUAN G. | Overall Experience |
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Too pricey and their something wrong with their financial system. Charged for late charges even tho I had automatic w/drawl. Staff is friendly.

MICHELLE F. | Overall Experience |
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Loved the storage the manager was so nice and fries made me feel safe secure and at home. Merry Christmas

SHARON L. | Reservation |
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I had an excellent experience

Katrina B. | Overall Experience |
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The McKees are very nice and personable. It was great having them as the managers of my chosen storage facility; they made the experience easy and straightforward.

Shree S. | Overall Experience |
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The staff is Awesome. Ms Connie and her Husband both give excellent service!!!! Thank you all Shree Syon

Mark B. | Overall Experience |
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Really enjoyed the team there very friendly helpful and honest

DONALD M. | Overall Experience |
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Excellent overall

irish d. | Overall Experience |
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Everyone was always very helpful with my storage.

Jenifer W. | Reservation |
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Carol attended to our needs promptly. Even as she was working up the paperwork and small details; she truly listened to what the last year had been since Harvey and what I needed.

TIFFANEY M. | Overall Experience |
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The staff here is extremely friendly and helpful. I loved working with them. I never had any issues with my belongings or my unit.

Jacobey B. | Overall Experience |
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The staff went above and beyond to help dealing with my son's situation and moving his things out.

JOHN I. | Overall Experience |
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Thanks to the staff for an important experience as was needed.

miguel g. | Overall Experience |
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Thank you very much

STARLETT D. | Overall Experience |
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I had an excellent stay here never any issues with the storage or staff. I was always greeted with respect and dignity. Ms Connie have always helped when hard ships occurred just want her to know.

Gertie Mae S. | Overall Experience |
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Excellent

SUE P. | Overall Experience |
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Love the married couple that managed the place. They are friendly and very nice

SANDRA B. | Overall Experience |
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A

Deborha H. | Overall Experience |
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Staff very professional and facility was very clean I will refer people

Erica V. | Overall Experience |
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I highly recommend!! Very well managed facility! Staff is very knowledgeable and very kind and friendly! They were always very helpful in assisting my needs. Loved my experience with this location!!

Clotilde V. | Overall Experience |
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I would highly recommend them Connie the manager is so loving and caring such a sweetheart. I felt safe each and every time I went there.

Odell S. | Overall Experience |
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I had no issue with the establishment.

Cheyann C. | Overall Experience |
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Great service and location

Frank J. | Overall Experience |
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Very Happy with service! Great management team very friendly and business minded. Keep up the good work!

Randy S. | Overall Experience |
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.

Kathy D. | Overall Experience |
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Connie and Ian were AWESOME! They were very helpful, accommodating and hospitable during our 8 month lease after Harvey. Keep up the good work!!!

ALTON H. | Overall Experience |
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Pleased with service

No reviews have been submitted for this location.

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