I went in to reserve a truck for a move. I was quoted an amount of $97(or there abouts) plus 30 free miles and 89 cents a mile after that. When I picked up the truck, the checkout person repeated this to me. When I dropped the truck off, they charged me 89 cents for all the miles I drove. The attendant told me we don't do that. Foolish me I trusted what they told me. If I use U haul in the future I will have to get it in writing. Can't trust your attendants apparently.John M.
Customer Reviews for U-Haul Moving & Storage of The Lilac City
Rochester, NH 03867
(Rt 108 & 125)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful and knowledgeable staff.Chris P.
Where to park my own car was not clearly marked. A better signage when I pull in is my only recommendation as I had to find someone and ask. LOVED the online check in/ check out processAnne U.
Not much of anything. The trailer I rented was ready when I arrived. An employee came over to make sure all hook ups were done properly and safely . I've used them several times in the past and will continue no doubt.Timothy W.
Customer did not leave a comment.Walter D.
Customer did not leave a comment.Sonja M.
Customer did not leave a comment.Kimberly W.
Nothing, the manager was excellentGage M.
The employee helping that helped me when I picked up the van at the time was very helpful, fast, and good at his job !Zachary Z.
I tried to use the mobile check-in and it didn't work. When I went inside they said that it would never go through and that it was good I came inside. There was no one at drop off to check in my truck return, despite signs saying to not leave until someone has helped you. Other than that, truck was ready to go and clean.Tristan A.
Customer did not leave a comment.Jon N.
The staff were extremely helpful!RHONDA Y.
Customer did not leave a comment.Michele F.
Customer did not leave a comment.Christine H.
Customer did not leave a comment.William A.
Top notch crew at this location. A pleasure doing business with other professionals.stanley O.
The staff was very helpful this time at the Rochester location.Dean M.
Kind and pleasant staff. Quick service.Victoria F.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.Samantha F.
Excellent experiencePaul F.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Douglas S.
Customer did not leave a comment.Diane C.
Customer did not leave a comment.Karen A.
Person taking our reservation needs to pay more attention to details as we requested a certain day for pickup and she put in the drop off date instead. Did not notice until got email after we were almost home. Caused a little panic attackCheral W.
You're doing great!Steve B.
Customer did not leave a comment.judy H.
Customer did not leave a comment.Emily C.
Customer did not leave a comment.GLEN H.
Top notch staff. Very pleasant and did not have to wait. They met me outside and checked the truck and trailer in less than 5 minutes.William R.
Customer did not leave a comment.Robert N.
I was told the gas was full. Never having driven a UHaul van I did not know where the gas gage position showed a full tank. I learned when I filled it that it was down about 1/8 tank.Rickey B.
Customer did not leave a comment.Matt K.
Everything was great.James P.
Experience was very good 👍John P.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.JamieMarie F.
Chris is always happy to assist every time we come in. Fast friendly service with him and all his staff! 🤩🤩🤩🤩🤩Robert J.
Customer did not leave a comment.Bessie B.
Nothing at this time.Charles M.
Customer did not leave a comment.Bettemae L.
Save my rental info so it does not need to be rekeyed into your system.Michael G.
You guys took money from my account that you shouldn't of and charged me for gas when I had gas in it replaced and even the employee verified that! I'll never rent from you again because of the bullshit you guys have put me through now! My account was overdrafted because of mistakes on your end and I am disputing everything! Also have spoke with multiple people that had the same stuff happen NEVER will I use Uhaul again and I have nothing good to say about your company!Susan C.
Customer did not leave a comment.Mark E. | Overall Experience
Customer did not leave a comment.caitlin G.
Customer did not leave a comment.Mark E.
Very helpful and friendly Excellent customer serviceMark E. | First Impressions
Customer did not leave a comment.Gregg J.
Steve the head guy and perhaps franchise owner was GREATrichard K.
Location/timing was Too busy and I had to wait for a while to get my equipment hitched to my car.Nidhinraj John T.
Customer did not leave a comment.Lawrence M. | Overall Experience
Customer did not leave a comment.Daniel T.
Customer did not leave a comment.William C.
Excellent customer service, easy rental of a trailer, thank you !Andreas N.
Everybody was excellent I love U-Haul I will always use U-Haul thank you so much for your Rochester location those guys in Gause awesome thank you thank you thank youWILLIAM A.
I met two special employees, Steve and Heather, a husband and wife who went above and beyond to assist me in securing the best vehicle to choose for my need. I was very satisfied with my experience and vehicle used on this occasion.MATTIE C.
Customer did not leave a comment.francis S.
Customer did not leave a comment.Jon C.
Late check in was a hassle.DAVID B.
Customer did not leave a comment.John M. | Overall Experience
Customer did not leave a comment.MARY J.
Customer did not leave a comment.Glenn G.
The door latch was broken and really hard to lock and the wire pully on the door was broke which made it really difficult to open and close. When I returned it I made sure to show the women working. This caused lots of delays in my move as I had to have help to open close and lock it. It was a pain.JESSICA M.
Customer did not leave a comment.Hailey L.
Customer did not leave a comment.Roderick C.
Customer did not leave a comment.Jennifer S. | Overall Experience
Customer did not leave a comment.Eric S.
Customer did not leave a comment.JACK W.
Great service and enjoyable attendantsDavid B.
Keep the homeless people's from sleeping in the back of the trucksRANDI W.
Customer did not leave a comment.Anne K.
Customer did not leave a comment.Amy D. | Overall Experience
10' truck was clean and in decent shape. There was a seal problem with driver side door and wipers should be changed. Other than that the truck got the job done for a very reasonable price. Staff at store were very professional and took care of my needs. Overall, very satisfiedRandy G.
Needed to get a truck for a move n decided on a storage .worked out good thank youann t. | First Impressions
Customer did not leave a comment.MEGAN W.
Customer did not leave a comment.LUCIA H.
Heather was awesome. She was friendly, knowledgeable and informative. We would do business again with this location based on our experience with her.JAMES F.
When I came to pick up the trailer I found out that the locking mechanism was broken and I was not able to put a padlock on it. No one bothered to check for condition of the trailer. The person was helpful but the problem still remained.ANDRZEJ K.
Customer did not leave a comment.REBECCA H.
Customer did not leave a comment.Cynthia W.
Customer did not leave a comment.Sabrina W. | Overall Experience
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.SCOTT F.
Customer did not leave a comment.SHAWN P.
The Fort Pierce Florida and Rochester New Hampshire teams are Exceptional! Entire process was seamless and exceptional! Thank you!Jerry B.
Customer did not leave a comment.WENDY R.
All I had to do was return the truck sweep and fold up the pads. Very easy.Richard O.
It could not have been better. Quick and easy picking up and returning the trailer.WILLIAM B.
Customer did not leave a comment.GREGORY B.
You can have a clean well lit facility and still have a bad staff! I was with you for about three years and two years ago I was yelled at because I was in a car accident and lost my pass key and ask for another one. Your staff in one word, sucks! Never in my life have endured such poor customer service.Timothy W. | Overall Experience
Chris has always been wicked helpful with any questions and any special requests.JOHN C.
Customer did not leave a comment.BRENT W.
I really don't know how you could improve it is very curtious and professional service and very polite and friends employees that work at the 150 s.main st U-Haul Rochester New Hampshire there's nothing you can really change in my opinion because it's very courteous and professional service and polite and friendly employee service I rate this Rochester location five starsChris C.
We delivered after hours. I was unable to self-check in so I called the next day and check in was completed by staff. MY MANY THANKSThomas B.
Customer did not leave a comment.MELISSA M.
The men were very polite,,courteous,and professional in helping me....Thank You guysDALE W.
Customer did not leave a comment.John L.
We were very happy with the service. Reserving on line went very well. Thank you .DENNIS S.
Service was terrible, app was terribleJames S.
Both interactions we have had with rochester has been professional and friendly.Shain W.
Excellent service.BRIAN L.
Super professional and helpful. Chris and Team are amazing.RAYMOND M.
Customer did not leave a comment.Jereme P.
The store manager, Mr. Varney, and all of his staff were excellent to work with. Very helpful and knowledgeable, and accessible if someone needed help. I would highly recommend this location and it's staff.Jere S. | Overall Experience
Customer did not leave a comment.Mal S.
Customer did not leave a comment.SHAWN A.
Customer service was great. Easy pickup and return. My only negative comment was that whoever had the trailer before me didn't clean it. The uhaul rep swept it out and blew air on it so it was good after all. Thanks uhaul!VINCENT N.
Customer did not leave a comment.Christopher R. | First Impressions
Customer did not leave a comment.Felicia S. | First Impressions
Customer did not leave a comment.Jere S. | First Impressions
Customer did not leave a comment.Richard M. | Overall Experience
Customer did not leave a comment.James B. | First Impressions
Super friendly customer service.Ronald g. | First Impressions
It's been a rough few months and wished had been circumstances at this time. Thank you Jack MoschettoJohn M. | Overall Experience
And was diaaapointed in being able to cancel the charge for tow dolly BC I didn't need it after rental. And the fact that I got charged $20 ex tra when I returned it on timeMelissa P. | First Impressions
I have been dealing with Brit and she has been absolutely amazing to deal with very helpful very friendly just a over all great person to deal withRoger P. | Overall Experience
The back the truck into the storage area and you can’t get into your storage unit in the evening that’s my only complaint so when we get things in and out of there we have to walk all the way around all the trucks to get into our unitJerry D. | Overall Experience
Chris was awesome. Always helpful and friendly. Clean facility. Parking for customers is not convenient. Customer entrance could be improved as there is a lot of “clutter” near and around the door. Overall satisfied with my experience. Move out effective 4/10 left me with an accurate balance of $0.00.kristin b. | Overall Experience
Customer did not leave a comment.John M. | First Impressions
Most interactions were good and helpful. Busy facility.Julie B. | Overall Experience
None.Gary D. | Overall Experience
Me stuff was stolen not helpful at all I will never use Uhaul againtammy b. | Overall Experience
The manager and employees at this u-haul were always friendly and helpful!BRIANA S. | Overall Experience
Everyone was always friendly and helpful anytime we had to go in to the store.INGA G. | Overall Experience
Was a great experience. Just as with renting vehicles here the staff done a great job taking care of me. Property was very well maintained and key card access was a plus.Daniel G. | Overall Experience
nonesandra l. | Overall Experience
You did not have the truck I ordered in stock and they U-boxes were not ready for us at the time promised, even though I called to confirm the day before. Very understaffed as well.ERINN l. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!