wish they had filled the gas tank. It would have made drop off easier
Deborah F.Customer Reviews for U-Haul Moving & Storage of The Lilac City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul team was very helpful and friend and addressed my questions. However, I was not able to use the mobile application to check-in due to marginal AT&T reception. I specifically had trouble uploading pictures of my license. The U-Haul team member took good care of me and addressed it manually.
Geoffrey D.The employee who helped us was great. He was shocked by the issues we had with one of our trailer tires and said it was unacceptable and he would contact UHaul for us. It looked like a really clean, organized store.
Rebecca K.Great customer service. Great prices. Flexible scheduling. I'll be a repeat customer.
Ethan H.Everything went well. No complaints.
joseph M.Excellent, full service center. I had purchased drop hitch for my truck, very helpful in selecting correct option for best towing results.
JOHN B.They're open before and after work. Very convenient. The got me on my way in just a few minutes very impressed.. thanks
keith G.Problems with the drop off in Philadelphia. The stated location was a.bank,.not.a.uhaul center. We had to drop off in NJ instead. Do not usually do a one-way trip,.so this was.different for us. No knowing Philadelphia well, we.git.lost.and.justndecided.tomdeive.the UHaul back to NJ where we had our hotel. Unfortunately,.when we dropped.off.the UHaul I NJ, they charged us for the extra.miles.
CINDY M.Clone the gentleman who helped me when I picked the truck up!
Michael C.Outraged at U-Haul for charging me a $25.00 cleaning fee even though I swept out rear of rental.
Patrick B.As usual excellent customer service and great and clean equipment, thank you!
Andreas N.Great service
DOUGLAS D.All good. Thx.
Nancy R.Steve and his wife at the Rochester location were outstanding. Wonderful customer service very helpful,and very polite.
Craig B. | Overall ExperienceI rented a truck for a day but I did not get done what I thought I would in that day and needed more time with the truck. I was extended 7 hours, at no extra charge! So thankful because moving is expensive! Thank you U-Haul!
Nathalli L.Friendly staff. Clean facility. Would rent from them again!
Ryan E.Every other uhaul place I've ever been, the vehicle are always ready to go. I had to wait while it at least warmed up to defrost the windows, remove the advertising cardboard covering the windshield and the roll up door was frozen shut when I went to fill it.
kevin H.truck was dirty inside and out. was told i may be a theif. i am not nor have i ever been. smelled like bologna and sweat in the office very lazy staff. and homeless drug addicts comming in and out of the building. truck was scratched and dented spilled soda all over inside of the truck. worked for what was needed but not a pleasant experience.
Steven F.Be sure to include furniture pads.
Kimberly C.Making me answer all questions isn't really in good spirit. I choose to not answer question number 6. I am neutral even though I am being forced to answer it. Staff at this facility weren't always friendly. They didn't approve of me using their bathroom even though I was sometimes driving an hour to get to my belongings in my storage.
Sarah S. | Overall ExperienceMaybe install a roof scraper to remove snow off roofs when leaving
Mark L.Great customer service. Easy pickup.
Richard C.Nothing, was easy and no surprises. Thanks
Stephen J.Excellent service all the time. I rented a cargo trailer 4 different times and every time I picked it up or dropped it off the service was excellent.
daniel C.Very happy people AND very helpful. A pleasant experience there.
Ken J.Make sure the customer gets the dolly or other requested supplies for the job. And at least credit back the charges for items not given. I got charged $5 for being 2 miles over the estimated mileage. And for something that is always advertised for $19.95 turns out to be about $75. Not impressed.
Meredith B.Prices. Why are customers refilling the tank yet still being charged the crazy 89 cents per mile ?
Kayla S.It was very easy to rent a truck and move my stuff for a few hours. I enjoy how I was able to rent a dolly and other equipment as well. A little more expensive than I thought but also absolutely worth it!
Mariah R.Customer service was very professional very courteous and very prompt. Overall very pleasant experience
Michael H.Didn't have a reservation had the truck I needed super friendly staff . Thank you so much
Andrew B.Rochester UHaul provides exceptional customer service and products. Chris, the owner, cares about his customers by providing a friendly cheerful and welcoming atmosphere. Information is clear, contacts by phone and online are super and overall, UHaul exceeds expectations as a business. Kale installed my hitch and did it in record time so I didn't have to wait long. Thank you. I'll be back and I highly recommend this particular UHaul if you need anything. Lots of packing materials and etcs to choose from. *10 stars*
sandra M.I was actually very very surprised by the amazing customer service. I wasn't expecting that for a truck rental place.
Noah G.Customer service was awesome at this location! 👍🏼👍🏼👍🏼
Christopher B.Fantastic above and beyond service by the two employees I worked with.
Justin C. | Overall ExperienceI went to drop off a day early than my rental agreement. Was during business hours and there was no one inside to help. I had a friend follow me there to return. We waited 25 minutes still no one. I ended up using the online method of returning that took another 20 minutes.
Jenessa P.Easy rental! Great customer service!
Christopher W.The manager was very accommodating and very helpful. Dealt with all issues quickly and pleasantly. Greatly appreciated her help.
Allen K.Very friendly and efficient and helpful
Fred L.very good service.
Gerald M.place was closed upon arrival. Website locked up trying to do return online so unclear as to what the correct procedure was returning after hours as the website wasn't working.
Jeff G.Great customer service. Thank you!
Amanda P.Nothing, everything was fine. Very funny and personable employees
Lawrence S.The installation of the tow hitch done very quick and was done professionally.
terry T.The young lady on duty was by herself and she was extremely helpful and professional, definite Class Act. I realized this weekend with the service and the price of your rentals it makes no sense of buying your own equipment. I will definitely be utilizing your services again. Thank You. Joe
Joe O.Staff is great every time I go to the facility. Prices are fair. My one complaint is no light in the unit I rented.
Tim S. | Overall ExperienceThanks to Chris for getting us started with the new space! It is so convenient to our new house which is very close by! We look forward to using U-Haul of Liliac City's services! Thanks very much for a very easy move in!
Anne B. | First ImpressionsVery helpful and friendly Excellent customer service
Mark E. | First ImpressionsNeeded to get a truck for a move n decided on a storage .worked out good thank you
ann t. | First ImpressionsYou can have a clean well lit facility and still have a bad staff! I was with you for about three years and two years ago I was yelled at because I was in a car accident and lost my pass key and ask for another one. Your staff in one word, sucks! Never in my life have endured such poor customer service.
Timothy W. | Overall ExperienceThe store manager, Mr. Varney, and all of his staff were excellent to work with. Very helpful and knowledgeable, and accessible if someone needed help. I would highly recommend this location and it's staff.
Jere S. | Overall ExperienceSuper friendly customer service.
Ronald g. | First ImpressionsIt's been a rough few months and wished had been circumstances at this time. Thank you Jack Moschetto
John M. | Overall ExperienceAnd was diaaapointed in being able to cancel the charge for tow dolly BC I didn't need it after rental. And the fact that I got charged $20 ex tra when I returned it on time
Melissa P. | First ImpressionsI have been dealing with Brit and she has been absolutely amazing to deal with very helpful very friendly just a over all great person to deal with
Roger P. | Overall ExperienceThe back the truck into the storage area and you can’t get into your storage unit in the evening that’s my only complaint so when we get things in and out of there we have to walk all the way around all the trucks to get into our unit
Jerry D. | Overall ExperienceChris was awesome. Always helpful and friendly. Clean facility. Parking for customers is not convenient. Customer entrance could be improved as there is a lot of “clutter” near and around the door. Overall satisfied with my experience. Move out effective 4/10 left me with an accurate balance of $0.00.
kristin b. | Overall ExperienceMost interactions were good and helpful. Busy facility.
Julie B. | Overall ExperienceNone.
Gary D. | Overall ExperienceMe stuff was stolen not helpful at all I will never use Uhaul again
tammy b. | Overall ExperienceThe manager and employees at this u-haul were always friendly and helpful!
BRIANA S. | Overall ExperienceEveryone was always friendly and helpful anytime we had to go in to the store.
INGA G. | Overall ExperienceWas a great experience. Just as with renting vehicles here the staff done a great job taking care of me. Property was very well maintained and key card access was a plus.
Daniel G. | Overall Experiencenone
sandra l. | Overall ExperienceYou did not have the truck I ordered in stock and they U-boxes were not ready for us at the time promised, even though I called to confirm the day before. Very understaffed as well.
ERINN l. | Overall Experience