Customer Reviews for U-Haul Moving & Storage of the Mile High City

7540 York St   Denver, CO 80229
(South of 74th and York)

(303) 286-2766

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 286-2766

7540 York St
Denver, CO 80229
(South of 74th and York)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
4.0

Customer did not leave a comment.

Miklos M. 
Rating:
4.0

Park the vans a little further apart so you can get into the driver side door without having to crawl across from the opposite side and nearly rip the door mirror off the other van when pulling out.

Paul B. 
Rating:
5.0

Great service at the front desk - thank you!

JASON Z. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY R. 
Rating:
5.0

Customer did not leave a comment.

Seth C. 
Rating:
5.0

Customer did not leave a comment.

JOEL R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The gentleman that checked me in was very polite. Great customer service.

BARBARA L. 
Rating:
5.0

Professional and efficient.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Roland B. 
Rating:
5.0

Customer did not leave a comment.

DYLAN R. 
Rating:
3.0

I was there prior to the location being opened

Stefani F. 
Rating:
4.0

I had ordered a storage unit to put my belongings. When we got there I was told they had none. We were on a list with 8 others that had been waiting since the beginning of June. I had to go get a unit at Public Storage for 450.00. I find this very upsetting.

Jason B. 
Rating:
4.0

Dropping the trailer off was a nightmare. We had to call an 800 number before we were approved to drop off at this location. The ppl here would not call for us and it became a hassle

JASON B. 
Rating:
5.0

Having guaranteed equipment available for when people reserve equipment.

JENIFER V. 
Rating:
4.0

Customer did not leave a comment.

ROBERT N. 
Rating:
3.0

More signs or a bigger arrow where to drop the keys and truck off exactly.

SHERRY B. 
Rating:
5.0

Customer did not leave a comment.

C.R. A. 
Rating:
3.0

Customer did not leave a comment.

Robert A. 
Rating:
2.0

Customer did not leave a comment.

RACHEL H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
4.0

Everything was great except the Uhaul Employee told me I needed to fill the gas up all the way before bringing it back. So I did. It went to $24. I only drove the uhaul 16 miles. So it didn't make sense. I didn't want to be charged extra for lack of gas. I should have stopped it because when I told the check in employee he said he couldn't do anything about it.

LE ANN S. 
Rating:
4.0

I did not go inside. Only dropped off the truck and handed the keys and paperwork to an employee, so I can't rate the location accurately. The drop-off process was quick and easy though.

Gregory S. 
Rating:
5.0

Paul was wonderful to work with and provided top notch customer service!

KIMBRA S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

It was a great experience

RANESSA S. 
Rating:
1.0

I had electrical work completed at a different uhaul to haul a trailer. I was picking up the trailer from this location. Upon inspection, I informed of a problem done by the other uhaul facility. A few people graciously looked at the problem and attempted to solve the problem. However, after an hour, they said there was nothing more they could do since they didn't have the time. This did not resolve the issue committed by the other facility and in fact produced more issues! Thanks to their efforts to turn on my rear tail lights, they made it so nothing in the car gets lit up at night. In the dark, I cannot read the odometer, see my speed, or anything else important to driving. Additionally, the car alarm no longer works after their attempts. I appreciated their attempt to fix the original issue and was not aware of the other issues since it was daylight. The car is in worse shape after their attempt.

ALEX B. 
Rating:
4.0

Customer did not leave a comment.

CALVIN W. 
Rating:
5.0

The team members care and it shows Thank you all for a wonderful experience and WE MADE IT! 👍

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Rick D. 
Rating:
5.0

Customer did not leave a comment.

Phillip H.  |  Overall Experience 
Rating:
3.0

The one guy that helped me was great.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
1.0

Staff tried to tell me I owed uhaul $11 after I voluntarily brought it much further away from the closest location for a $20 credit. The road was under major construction and super inconvenient. Hire new workers at this location. They were horrible.

Michael S. 
Rating:
5.0

I personally have worked on Uhaul trucks like 10 years ago and then I wouldn't have rented from them. I was very leary of what I might be getting into as I needed to travel 600 miles.When I went to pick up the truck I was pleasently surprised. The truck was beautiful!! We made our move and without a single issue!! WOW, THANK YOU UHAUL!!

Danny S. 
Rating:
4.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

Customer did not leave a comment.

CINDY D. 
Rating:
2.0

The truck had 1/8 tank of gas. The contract said 1/4. We told them about it and they did not credit us the over charge for the fuel.

DIANE N. 
Rating:
1.0

The location was horrible due to the construction / basically no road to drive on. The person working inside wasn't very receptive to the feedback we provided. We also left the tank full, and when we picked it up it was almost empty and weren't compensated.

RACHEL H. 
Rating:
4.0

Customer did not leave a comment.

KERRYAVANELL C. 
Rating:
5.0

Customer did not leave a comment.

RENEE H. 
Rating:
5.0

Everybody at the York Street yard was helpful with letting me know about the truck and what to do and helping me with the storage facilities at eight rented from them they're very well done at York Street

John T. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Make sure the truck are in good conditions to take long trips and inspect the vehicles before you give it to other customer.

JAVIER V. 
Rating:
5.0

The gentlemen at this location were very professional and courteous! They were also very helpful and took care of my towing needs!

BRIAN R. 
Rating:
4.0

Trailer worked fine except felt like the surge brakes on the front axle were dragging at times. Notified upon return and they said they'd fix it.

BRADLEY J. 
Rating:
3.0

The person that rented the U-Haul before me had smoked in it so it had a bad smell. They were also really understaffed so there was only one person working the counter and 6 people in line. I also didn't know that when returning after hours that I would have to sign in online and complete a return process so that was extra stress.

Catherine E. 
Rating:
3.0

Only had 5 hours because truck was double booked. Not friendly staff. Will not be back or recommend

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

manger has no people skills need better attitude on how to talk to people on the phone very unplesent to talk to.

GERALD P. 
Rating:
2.0

Don'r rent unusable equipment.

SIDNEY S. 
Rating:
1.0

My UBox was “guaranteed” to arrive in Pensacola from Denver on 6/16, it is now middle of July - and I still don't have my UBox of all of my belongings. The explanation that I was given was that my box had been mislabeled and it is still in the warehouse somewhere in Denver. So my suggestion would be to not mislabel boxes and better coordinate with your moving companies.

Stephanie A. 
Rating:
5.0

Customer did not leave a comment.

Gene C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Nothing except hire more folks like Paul, the General Manager at the 7540 York St location. He is ALL ABOUT customer service, great bedside manner!

MICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

AMADEO V. 
Rating:
5.0

Customer did not leave a comment.

Whitney B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christian M. 
Rating:
4.0

the overall process for making a reservation, picking up, and returning takes way too long. Should be able to streamline the process.

DAVID H. 
Rating:
1.0

Unprofessional, self centered, they take it upon themselves to schedule reservations on thier timing, and lying to moving help and customers, etc... This is the most unpleasant visit I've yet to encounter dealing with u-haul. I deal with them daily.

ANTWAN G. 
Rating:
1.0

Worst experience I've had with a business.

John N. 
Rating:
5.0

Customer did not leave a comment.

BRUCE D. 
Rating:
4.0

Always friendly and helpful

JOYCELYN M.  |  Overall Experience 
Rating:
3.0

Rough road due due to construction, tore up out front

Elmer Y. 
Rating:
4.0

People were very friendly and accommodating but the road work getting there and leaving was awful. I would definitely recommend when the road work is completed.

Philip C. 
Rating:
5.0

Angel was professional, helpful and efficient

JOSEPH M. 
Rating:
5.0

Customer Service was good very helpful

LISA J. 
Rating:
1.0

Charged me for gas when I had refilled the tank. Will not go again.

JAVIER F. 
Rating:
4.0

The truck pulled quite a bit to the right. I had to steer it to the left to keep it on the road, all 900+ miles. It was not just the wheel that was offset, the truck actually pulled quite hard to the right. At highway speed, letting go of the wheel would have put the truck into the ditch within seconds.

REMUS Z. 
Rating:
5.0

Customer did not leave a comment.

GREGG W. 
Rating:
5.0

The staff at this location was excellent in their service!

Gene C.  |  First Impressions 
Rating:
5.0

Location and staff was great. Online check in process was clunky and didn't work.

JACKSON W. 
Rating:
3.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
3.0

The road signs and road work was very confusing to get onto property.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

BADRI T. 
Rating:
3.0

Customer did not leave a comment.

ERICK R. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

We returned the equipment early but did not receive a refund of our money for the extra day. We originally rented for 48 hrs and returned the truck after 23 hrs.

VALERIE R. 
Rating:
3.0

Had a turn signal out. Also had a 24/7 reservation but when I got to the location a half our before opening I found out I had to do it in person. Don't allow a 24/7 reservation pickup if that is not possible.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
3.0

Customer did not leave a comment.

MARIA BELEN C. 
Rating:
5.0

Customer did not leave a comment.

Chee L. 
Rating:
4.0

The only drawback was the road construction in front of the building. The young man who tended to me was friendly, courteous, and informative.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE H. 
Rating:
4.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Laura E. 
Rating:
5.0

I can't think of anything.

William F. 
Rating:
5.0

Keep doing what you're doing.

Akbar Y. 
Rating:
1.0

Nobody knew what the hell to do and Uhaul contacted me to say I did not return equipment when it was returned the same day! AWFUL!

Aevin P. 
Rating:
3.0

Customer did not leave a comment.

DYLAN B. 
Rating:
5.0

Customer did not leave a comment.

Philip F. 
Rating:
5.0

Customer did not leave a comment.

Ora J. 
Rating:
5.0

I dont remember who helped me, but he was steller.

Ciriaco V. 
Rating:
3.0

The pickup location was changed at the very last minute which cost me a lot of time. My reservation had the address I initially reserved at 80th and Federal and when I checked in online, the pickup was change to a completely different place. Really inconvenient.

Michael K. 
Rating:
4.0

Overall a great experience. Wasn't sure if my truck was going to be available but an agent called and got me squared away and ended up making my cost cheaper. Upon pickup I believe his name was joe was very helpful and friendly. Even though someone forgot to include my dolly, I was refunded for the amount even though it made my move harder. Mateo checked my truck back in and was extremely professional, friendly and helpful. Overall the truck was great and allowed me to move my belongings a lot easier and provided a smooth ride without disrupting the contents. This was my first time renting such a big truck and I will 100% be using uhaul again for any truck rentals in the future! Great location with friendly and helpful staff. THANK YOU!!

TYLER V. 
Rating:
3.0

Truck had 1/8 tank of gas. Location is in an industrial area and no gas stations. I had to drive and look for a gas station. First gas station was closed due to power outage. I was charged mileage and my time to go put fuel in the truck. Should have had enough gas to start my day and meet my appointment I was late to my moving appointment.

NANCY A. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
1.0

Disconnect between Uhaul.com and "people" who answer phones; they do not "see" or are unable to assist with "Master Orders." There is zero collaboration and assistance between uhaul.com and Uhaulmovinghelp.com. 888-760-9115 master number rolls to other parts of the country unbeknownst to callers only to be told "we do not service your area, call back" the original number. It's a loop with no end after 85 minutes on hold!!! THIS after spending thousands of dollars with Uhaul. Cannot believe it.

Constance M. 
Rating:
5.0

The new "procedures", self truck inspection, easy check in, are a great improvement. Slightly awkward at first considering I have rented through U Haul as long as I can remember. The guys at this location rock. I have one complaint. The rental line is very confusing. With the center isle being loaded with product it creates what appears to be two lines. I was "in line" when a customer came in and stood on other side of product. I was there first, yet he was waited on first. My time is as equally valuable as the next. This confusion needs to be resolved. On top of it I am an amputee, standing in place is/can, be quite painful as it was that day. Not good. Please make a clear definitive line system the prevents the rude action of others.

KEVIN S. 
Rating:
5.0

You all made it so Easy to rent from! I will be back!! Thank you

ESMERALDA L. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Wiring for tail and brake lights had a broken ground wire. We fixed it with no help, manager was too busy to help.

STERLING S. 
Rating:
4.0

Customer did not leave a comment.

YAAREB A.  |  First Impressions 
Rating:
5.0

Whenever I run into a little snag the staff is right there to help me out with the my issue

STEPHEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
3.0

U-Haul as a company has many problems. Trying to do anything online seems impossible. To bad they are the only game in town. Not a completely bad experience but a long way from good.

Jerrel C.  |  Overall Experience 
Rating:
3.0

I'm all upset with the 24hr access that I paid for I had some people stay late to help us get packed up loaded trucks an drive to storage an 24hr access did not work so here we r trucks loaded an mo wer to put it

Donald M.  |  First Impressions 
Rating:
4.0

I was pleasantly surprised and very happy for the top notch customer service I received a very nice change from dealing with jerks in other customer service situations recently

Terri L.  |  First Impressions 
Rating:
4.0

We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.

PHyLLIS W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerimiah C.  |  Overall Experience 
Rating:
5.0

The staff really helped me out and after a long move made me free safe in a new location, this is the place to go to

Lawrense L.  |  First Impressions 
Rating:
5.0

very convenient

Teresa P.  |  First Impressions 
Rating:
4.0

Due to work schedule we had to pay for 24 hour access. That was unexpected. When we retuned with our 1st load several hours after completing paperwork we were buzzed in by a worker. But ultimately locked in the gates as our code had not yet been input into the system. It took yelling, honking and waving before a retail person came to see what the matter was. Glad it wasn’t ‘after hours’

renee h.  |  First Impressions 
Rating:
5.0

great guys big help

Drew D.  |  First Impressions 
Rating:
5.0

The people working at this facility are very friendly and super helpful! The container I rented was clean and the pods were a great way to move... all around great experience!

Angela B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virginia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antonia v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina D.  |  Overall Experience 
Rating:
3.0

Great job

Dana J.  |  Overall Experience 
Rating:
3.0

Muddy mess outside of unit. Gate control should be more convenient to operate from drivers side of vehicle.

MICHAEL L.  |  Overall Experience 
Rating:
5.0

Great customer service

william b.  |  First Impressions 
Rating:
1.0

No good experience with UHaul, York street Thornton, CO. 1 in 3 visits they could find my account for payment. Always waited 30+ min. Expected interest bearing CC for auto pay. The place is a joke.

JERRAME H.  |  Overall Experience 
Rating:
1.0

The managers accused me of sleeping in my unit which I was not doing. They locked my unit even though my bill was current . They shut off my gate key. Were rude and didnt let me speak. Evicted me!

charlotte h.  |  Overall Experience 
Rating:
5.0

Everyone on site was unbelievably Helpful! The National Phone Staff should be commended as Well! I Just wish there was a better Way to connect The National Call Center with local distributors!

Mark S.  |  First Impressions 
Rating:
5.0

Customer service was amazing.

Kayli T.  |  First Impressions 
Rating:
5.0

The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.

Chelsea C.  |  Overall Experience 
No reviews have been submitted for this location.

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