The storage had stains on the wall and there was no lights inside when I needed to access my unit at night. They also confused my storage unit with someone else’s. They had canceled the other persons storage and did mine by accident, and in doing so they had to change my pay day since they had to reapply me for my unit. They kept raising the prices on me about every few months. Over all the storage was alright but there was a lot that could have been worked on.Cesar R. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of the Mile High City
Denver, CO 80229
(South of 74th and York)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Star R.
Nothing, good experience.Shari G.
The pickup stinks like cigarettes inside needs to be cleaned or scrubbed.Cristina T.
Incredibly friendly and professional staff. Equipment was ready and the staff made the pick up process quick and painless.Patrick M.
Very disorganized. Seemed like no one knew what they were doing. Told us they didn't have any dolly's but when we asked to double check magically they found one. Experience took significantly longer than it should have. Also, uhaul itself was a little sketchy on the drive idling very high on the freeway. Was worried we weren't going to make it to our destination.Steven S.
It's a very strange set up in the store and it seemed like my needs were secondary.Evan S.
Customer did not leave a comment.Jack N.
Staff was friendly and diligent. Good crewMichael R.
The truck was not clean inside just outsideHugo C.
Customer did not leave a comment.hayatullah A.
Customer did not leave a comment.Sharon C.
Customer did not leave a comment.miguel A.
Customer did not leave a comment.Hannah D.
Don't agree with adding 6.00 dollars on my bill filled it up before dropping it off and they should let customers know if dropping off after hrs to be aware of the road closer because I had to go all the way back around to get in to the place to drop off the truckDEBARAH M.
There wasn't anything wrong with this location, just uhaul in general. My truck got cancelled on me several times and yalls customer service is shit. It makes me sad. I've done business with Uhual for 20 years. How you treat your customers tells me a lot about uhaul. I'll be buying my own truck moving forward so I don't have to rely on this company ever again. Total shit show.Shane S.
My key card didn't work had 2 different keys. Was never show how to operate the gates But will wing it .Carol H. | First Impressions
Customer did not leave a comment.Santosisaias G.
Customer did not leave a comment.Kelly A.
Didn't get initial truck I requested. 10 ft truck wasn't sufficient for my moving needs.Yvonna W.
The air conditioner only worked about 15% of the time, you could hear it but nothing came out of the vents. They said it was coming out of the vents above for defrosting. That doesn't help when it is 94 out. When I returned it and the guy was checking the odometer, he closed the door and sped off to pull it around to around to the front door. My husband had the back door open and was removing blankets, a dolly and things from the back. I started yelling for him to stop!!! He had to have seen this when he walked up to the truck! Extremely foolish, good thing my husband wasn't in the back of it!Marjorie F.
First, starting they didn't help at all with the fact I came from another location and that location I first went to said it'd be the same price after talking to the York street location. Didnt try to reduce the price in any way or work with me after I said I was told the price would remain the same. Just said â€œyea well it's not the same price. So did you want to do that or not I can send you somewhere elseâ€ Secondly, Paul the person helping me was talking to another employee for about 2 minutes while I was trying to get my truck and go after already having to pay a price that I had no choice but paying, leaving me there to just listen to him go back and forth with his employee (that he was speaking down to & like his employee was a child) Third, all while trying to get my stuff and get the hell out of this location. Another guest comes in apparently knowing Paul and they start talking while I'm at the counter supposedly being helped. They're conversing over me and then paul proceeded to tell this guest about how bad the before said employee was and how he's a slow learner. Lastly, when I came back to drop off the truck I was only greeted by a dry toned â€œdrop offâ€ as the employee walks away and doesn't say anything and comes back and just asks if I want a receipt. Doesn't go over the price back to me or anything. Super unprofessional & full of arrogance at this place.Azyah M.
Customer did not leave a comment.James B. | Overall Experience
Great customer service!Phil M.
Stop accepting truck reservations and cancelling them the day before. Moving is not a flexible activity that can be rescheduled on a 12 hour notice. Thankfully this location had a truck available, even if it was too small. The amount of headache Uhaul caused on this move by telling me the truck I already paid for wouldn't be available the day before I moved will definitely make me rent from someone else next time, even if I have to pay more.John P.
Customer did not leave a comment.Owen A.
We returned the truck and the next day they called us and told us that we did not return it all because they lost the keys we gave them!Tesla Z.
Customer did not leave a comment.Michelle G.
Forst of all they need to get Sam to help them. She was the most caring thought woman i have ever talked to in a business she calmed me down when I was so stressed out she really knows her job she went above and beyond to help me. Even during my move she called and checked on me. If there is a award or commendation due she should get itArlene V.
Customer did not leave a comment.James G.
Customer did not leave a comment.Brenda M.
The manager was helpful and kind, but the employees were very poor on the customer service side. The man helping me at the counter walked away during our interaction more than once, including walking away to check out the lunch that was delivered to the crew, which I found very rude and inconsiderate. Once outside, he walked away several times without saying anything, leaving us confused on whether or not we were good to go. Additionally, in front of me (a female customer), he was openly discussing how women are "monsters that may kill you on their period." I found this very inappropriate and extremely disrespectful, and it made me feel unwelcomed as a woman renting from uHaul. I wish I knew the name of the employee, but I unfortunately do not. Just ask him about his girlfriends period and you should be able to figure it out. The trailer we were originally given had a wiring issue, but the manager set us up with another one and we appreciated his help.rhiannon R.
Customer did not leave a comment.Sarah R.
Customer did not leave a comment.Kimberly B. | First Impressions
Customer did not leave a comment.Serena P. | First Impressions
Customer did not leave a comment.Eric O.
Customer did not leave a comment.Jessica M.
Very courteous staff and professional did not have to wait long for my rental.Kyle S.
Male employee went above and beyond to accommodate us with our ubox rental as well as our truck rental. He deserves a raise!KEATON M.
Friendly and helpful staffBenjamin P.
I personally filled up gas to your standards before I dropped it off. Thr location is having street work I parked the truck to the best place possible. Your workers drove the truck to the point the gas was under your policy I got charged money I should never have got charged. It is not my fault there is work being done and I had to park next door to your facility and then get charged money because your workers drove way out of range to drop gas on meter to charge meMichael D.
Customer did not leave a comment.Jamie O.
Customer did not leave a comment.Con P.
Very friendly and pleasant experience!Patrick W.
This needs to be advertised better! I had no idea UHaul did something like this and it was such a great experience from start to finish. We moved across the country a year ago and paid DOUBLE the uhaul cost and we had dozens of broken items and it arrived a month late. Uhaul was a fantastic experience!megan W.
Excelent serviceJesus L.
Easy to schedule, Installation was quick. Friendly employees.George A.
Clerks where not always in office. They should have a number or a bell to call themFELIPE R.
My experience with U-Haul was excellent. I had great customer service from the time I called the 1800 number to find a location that had the equipment I needed to pick-up and return.CHRISTINA S.
Customer did not leave a comment.Jesus P.
Customer did not leave a comment.Michael C.
This truck rental really should have been free because it was not a part of my original reservation. I made a reservation a month in advance and it was not honored at all. It would have been the same if I had walked in that same day with no reservation.maverick E.
I had not realized that this agent was located in this part of town. It was convenient to my project. More importantly, the service was excellent. The agents were friendly and professional. I look forward to working with them in the future.LEROY T.
Customer did not leave a comment.Shauna M.
The manager, Paul Veniegas, is always very helpful and quick to fix mistakes when it happens. I rent from them twice a month for my job, so I see them often, he always is ready to help, gets things done fast and looks out to make sure things go as smoothly as possibly. I always appreciate him looking out and doing a good job! Thanks PaulAlli A.
Customer did not leave a comment.Olivia H.
Customer did not leave a comment.Gaston G.
Customer did not leave a comment.Carlos V.
Customer did not leave a comment.TONY R.
I have rented multiple times and every time Paul and his crew take good care of us!! Will be continued customer!!JOHN H.
Customer did not leave a comment.Bill N.
You guys screwed us over and we will not use you all again. You moved my location , then shorted me on the truck size and doubled our expenses for the move. From 600.00 to 1300.00 .Mark C.
The gas gauge reading upon drop off was incorrectly noted onto my bill by the Uhaal Associate, and I was charged $30 in gas charges that were not valid. I brought the truck back with the correct amount of gas per the contract and for this reason I will not patronize this location, or recommend it to a friend.Jamie A.
Customer did not leave a comment.Richard B.
There was a hickup with the return of the truck from the last rental ,so i received the $50 for the fact I had reserved it and the Guys at the 80th And Federal Store found me a truck ASAP and I got it . They also only charged me for the lesser miles used then what I had thought I would use. Now Days this all means so much to find great service. Thank Youwendy W.
Customer did not leave a comment.Deep S.
Man who helped us was awesome and friendly. Got us in and out of there very quickly.Kameron K.
Keep doing an excellent job.Frank C.
Customer did not leave a comment.Jose L.
Customer did not leave a comment.Cheryl P.
Booked to pick up at Lulu Farms location- disappointed to have location changed to pick up miles away- Maybe don't take reservations at Lulu's if the reservation is when they close... Added extra miles for nothingJacquelyn P.
very easy to rent.nice people.Richard S.
No need for improvementRichard C.
Truck and customer service was perfectIsreal H.
Double check fuel levels before pickup. But as long as that is corrected and not charged to me, that is perfectly fine. Otherwise fantastic!Zachary S.
Everything was great, fast friendly service, no complaints.Jason H.
Customer did not leave a comment.Curt G.
Customer did not leave a comment.MARSHALL P. | First Impressions
Customer did not leave a comment.JOHN H.
The truck cab and storage areas were filthy (we found a bloody napkin in cab of truck was disgusting). Customer service reps weren't friendly. The open light wasn't on at 7 am, so we waited outside until we finally gave up trying to check-in online (which didn't work) and checked the door to see that it was unlocked. It's obvious that this facility is poorly managed and the trucks are not being cleaned or inspected at all.Jason G.
Customer did not leave a comment.CELESTE M.
Not all info way given through the call center 24/7 share is horrible. You are not told that you have to be there within 15 minutes or you would be locked out of the system then to be on hold for well over 1.5 hours was horrible.Angela R.
Absolutely nothing I was very satisfied with the box truckRichard C.
I walked into the office and all i have to do is return. There is 5 employees standing around talking about personal shit and unrelated stuff and I get no service. A female walks in and all the employees are more than eager to helper her. I literally had to say I'm here for a return too and this is after I stood there for 5 minutes I line.Leo T.
From pick up to drop off fantastic costumer service!! Just the construction is really a painJorge A.
These guys are top notch. They make it so easy for us to get a truck on short notice and still accommodate our needs!! Paul is a fantastic General manager!!JOHN H.
Customer did not leave a comment.Joshua P.
Road construction. Hard to get in & outSteve S.
Customer did not leave a comment.debbie S.
They didn't actually check in the van when we dropped it off and so I got a call almost an hour later saying I hadn't brought the van back and that people were waiting for their rental when their employee hadn't check in that we brought it back. Won't use this location again.Tamara S.
Customer did not leave a comment.Pete V.
More staff.Doug G.
Please don't cancel my reservation 11220814 less than 24 hours in advance. Especially since I paid UHaul to book my loading and unloading crews. I had to scramble.at last moment and pay an extra $50 to switch my pick up location for my Uhaul truck to Denver as Ft. Collins just canceled my reservation without calling me first. Not goodRobert G.
The manager (Paul? I'm sorry I don't recall his name) was wonderful. He was efficient, kind, and thorough.McKenna H.
The vehicle was clean, but it was very much run down - the driver's side door didn't close 100% & the engine struggled when the van was empty. Overall a good experience, and great customer service at this location!Tuesday W.
Trailer full of mud and license plate light falling out of socket. Also you need more csr in store.Sarah R.
Service was quick, efficient, and friendly. All the employees were great. The only issue was getting to the location, but that is due to the road being worked on, which you can't control! Everything else was fantastic, thank you so much for all your help.Zachary S.
Iam very satisfied with the truck the manager and staff were very helpful and knowledgeable I would definitely come back again and send referralsRichard C.
Very nice associate'sANA H.
Customer did not leave a comment.EMMANUEL G.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.REBECCA C.
Overall rental wasn't bad, but my rental was from 9-noon and I didn't get on the road till 9:30 as the truck and trailer wasn't ready when I got to the location. The website had me go to the wrong location for pick up. I was called twice during the rental asking if I was going to have the back by noon, which the first call I told him I would be close to noon. Then the 2nd call was at about 12:10 and I was heading to get gas before dropping off. Frustrating as I was having to pick up the phone while driving. Plus seemed like the first call didn't communicate that I was planning on having it back just after. My rental was for 3 hrs which I was just under that.Matt P.
Customer did not leave a comment.Danica R.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Josh P.
Customer did not leave a comment.Kevin V. | First Impressions
Customer did not leave a comment.YAAREB A. | Overall Experience
My trailer was stolen from there yard and before that I had my locks cut off twiceROBERT S. | Overall Experience
Customer did not leave a comment.Michael C. | First Impressions
Except for not being able to get out of the gate. It was easy.Angelina G. | First Impressions
Customer did not leave a comment.MARY T. | Overall Experience
Customer did not leave a comment.MARY T. | First Impressions
Got my tools stolen from my vanjonathan B. | Overall Experience
Customer did not leave a comment.Florence F. | Overall Experience
Customer did not leave a comment.Lauren M. | Overall Experience
Good business all the way around.Daniel K. | Overall Experience
Customer did not leave a comment.Larry B. | First Impressions
Customer did not leave a comment.MICHAEL H. | First Impressions
Super friendly staff… Very mindful of customers needs… THEY GO ABOVE AND BEYOND THEIR CALL OF DUTYSERGIO A. | Overall Experience
My RV was broken into 4 different times. The cameras that were on the premises were blocked by semi trucks so basically they didn't work. UHaul did nothing about it. They said sorry about that. But 4 times in 3 months is not right. Now they are putting up a better fence and cameras. That won't pay for the stolen items. I am going to have a post on social media to let everyone I know not to patronage UHaulKaren M. | Overall Experience
Great with serving our needs. Great team!Charles B. | Overall Experience
Paul always has a friendly smile and greeting for his customers. And, his team reflects it, as well.ed u. | Overall Experience
Customer did not leave a comment.Doug L. | First Impressions
Customer did not leave a comment.Brad M. | First Impressions
The hours to get into storage ith a remote for 24 hour access was a bit pressing on time for me. I could not afford th remote so I hd to clear out the storage in a rushed manner because of thelimited time available after work. Other then that everything was fantastic.Edeltraud F. | Overall Experience
Everything was great until we moved out. We found out the storage until must have had some leaks so some of our stuff was water damaged. It wasn’t anything of high value but kind of ruins the valve of storage when you pull your thing out of storage and they are damaged. Also the light in the storage unit did not work. Not a major deal A also but for $150 a month you would expect a dry well let place. Great place to store your stuff but just make sure you don’t need to go at night and that your stuff is not irreplaceable or too expensive.MOHAMMED MAHMOUD H. | Overall Experience
Customer did not leave a comment.Barbara V. | Overall Experience
Customer did not leave a comment.Whitney B. | Overall Experience
Paul and his guys have been excellent.Adam C. | Online Move In
Customer did not leave a comment.ALEX Y. | Overall Experience
Office personal horrendous. The manager has no customer service skills. Very rude.Richard W. | Overall Experience
The staff is fantastic very professional and very helpful. The facility is very nice and lots of room to move in the storage space.James G. | First Impressions
Our 26 ft rental truck broke down on our way to U-Haul Moving & Storage Of The Mile High City. When we got towed there, everyone was very understanding of our situation and helped us come up with a plan that worked for us. We were able to move all of our items from the rental truck into one of their storage units with no problems. It was a very good experience after a lot of hassle with the truck breaking down.BRIANNA F. | First Impressions
All the men working in their office are very good at their jobs! They helped me when i initially got the unit! And very helpful when i closed out and rented a trailer!! They all deserve a raise no matter how much they are making they are great!BRITTANY ELIZABE V. | Overall Experience
Customer did not leave a comment.Nicole O. | First Impressions
Customer did not leave a comment.Theresa W. | First Impressions
Customer did not leave a comment.Phillip H. | Overall Experience
Customer did not leave a comment.Gene C. | Overall Experience
Customer did not leave a comment.Whitney B. | First Impressions
Always friendly and helpfulJOYCELYN M. | Overall Experience
The staff at this location was excellent in their service!Gene C. | First Impressions
Customer did not leave a comment.YAAREB A. | First Impressions
Whenever I run into a little snag the staff is right there to help me out with the my issueSTEPHEN M. | First Impressions
Customer did not leave a comment.Michael f. | Overall Experience
Customer did not leave a comment.Michael M. | Overall Experience
U-Haul as a company has many problems. Trying to do anything online seems impossible. To bad they are the only game in town. Not a completely bad experience but a long way from good.Jerrel C. | Overall Experience
I'm all upset with the 24hr access that I paid for I had some people stay late to help us get packed up loaded trucks an drive to storage an 24hr access did not work so here we r trucks loaded an mo wer to put itDonald M. | First Impressions
I was pleasantly surprised and very happy for the top notch customer service I received a very nice change from dealing with jerks in other customer service situations recentlyTerri L. | First Impressions
We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.PHyLLIS W. | First Impressions
Customer did not leave a comment.JUAN L. | Overall Experience
Customer did not leave a comment.Jerimiah C. | Overall Experience
The staff really helped me out and after a long move made me free safe in a new location, this is the place to go toLawrense L. | First Impressions
very convenientTeresa P. | First Impressions
Due to work schedule we had to pay for 24 hour access. That was unexpected. When we retuned with our 1st load several hours after completing paperwork we were buzzed in by a worker. But ultimately locked in the gates as our code had not yet been input into the system. It took yelling, honking and waving before a retail person came to see what the matter was. Glad it wasn’t ‘after hours’renee h. | First Impressions
great guys big helpDrew D. | First Impressions
The people working at this facility are very friendly and super helpful! The container I rented was clean and the pods were a great way to move... all around great experience!Angela B. | Overall Experience
Customer did not leave a comment.Virginia R. | First Impressions
Customer did not leave a comment.antonia v. | Overall Experience
Customer did not leave a comment.Katrina D. | Overall Experience
Great jobDana J. | Overall Experience
Muddy mess outside of unit. Gate control should be more convenient to operate from drivers side of vehicle.MICHAEL L. | Overall Experience
Great customer servicewilliam b. | First Impressions
No good experience with UHaul, York street Thornton, CO. 1 in 3 visits they could find my account for payment. Always waited 30+ min. Expected interest bearing CC for auto pay. The place is a joke.JERRAME H. | Overall Experience
The managers accused me of sleeping in my unit which I was not doing. They locked my unit even though my bill was current . They shut off my gate key. Were rude and didnt let me speak. Evicted me!charlotte h. | Overall Experience
Everyone on site was unbelievably Helpful! The National Phone Staff should be commended as Well! I Just wish there was a better Way to connect The National Call Center with local distributors!Mark S. | First Impressions
Your facility moved my stuff to another unit. My end tables coffee tables where broken, my hope chest legs were brokeñ,old antique dresser was broken where the mirror goes lost a couch table took picDanette C. | Overall Experience
I tried calling Uhaul to give them a chance to rectify the MULTIPLE incidences that happened and continued to happen when box arrived. I didn't receive any help. Will never use again or recommend.Ashley E. | Overall Experience
Still have yet to get a call back from a manager. Paid 100 for my box to be delivered and received my box bolted shut. They never removed the bolts so I couldn’t Access anything in my box.monique p. | Overall Experience
Thanks for the fast and easy shipment of our stuff across the country! The U Box service was truly great-- the boxes arrived ahead of schedule and we were able to get them delivered ahead of time!alex t. | Overall Experience
the worst moving experience I ever had...problems with U-Haul to this day over a month since move...ended up being very costly with many damaged and stolen furniture....It’s a very long story.Jawanza J. | Overall Experience
Nobody knows what thy are doing. Not willing to go out of their way to help in their customers who are in tough travel situation. Took an hr to reserve a storage unit only cause management didn’t helptravis w. | Overall Experience
Everything was great, the manager Devonte was great as well.reymundo r. | Overall Experience
The U BOX worked perfectly for our needs.Paul C. | Overall Experience
I want the kid who helped me know he did a fantastic job helping me when he had no training and no help from his surrounding employees but still got the job doneWhat should have taken 20 mins took 1hrtravis w. | First Impressions
Great people especially the asst.mgrAlfred B. | Overall Experience
The folks at this location are the best possible people to work with. Every step of my trip was made perfect due to the fellas at the York St location, Denver, CO. It’s been my absolute pleasure.Cathy B. | First Impressions
Customer service was amazing.Kayli T. | First Impressions
Very fast and friendly service. Exceeded my expectations honestly. My move to Denver couldn't have gone better so far.Blake S. | First Impressions
Not impressed. When we arrived with our load to store the storage area was six inches deep with ice and snow. The door to the unit was frozen closed. Service was awful. Door opener didn't work.Terri C. | Overall Experience
So far excellent!LUana C. | First Impressions
Davante was great!Jeanne c. | First Impressions
We could not believe the lack of quality of service at this location. There was six inches of snow and ice (it hadn't snowed for days) that we had to walk through to get into the storage container.Terri C. | First Impressions
this location really helps out there customers and friendly services thank youJavier H. | First Impressions
Great serviceAdriane L. | Overall Experience
This experience with the uhaul uboxes was absolutely terrible. At every step of the way, things either went wrong, we got misniformation, and there was added stress since each thing was a surprise.Ana H. | Overall Experience
Drivers that delivered my uhaul pod were awesome, especially Joy!Kerri W. | Overall Experience
Joy handled 5 of our storage boxes three times. She was absolutely fantastic and handled our mountain driveway like a pro. Can't say enough good things about her!Jill L. | Overall Experience
Communication was good in making arrangement for UHaul delivery of UBoxes.steve s. | Overall Experience
.Choi F. | Overall Experience
Very satisfied! The ladies who delivered the pods and later picked them up did a great job. POLITE & EFFICIENT! Please tell them I was very pleased and thank them again for me.Suzanne S. | Overall Experience
The service was great. They really go out of their way to help the customer. Thanks again.Chris J. | Reservation