Customer Reviews for U-Haul Moving & Storage at York

Rating:

4.0

When returning a truck I opted for an email receipt but the only thing I got thus far was this rate your experience. I got the other one for my expected miles but I feel like i could’ve got checked in immediately and got a receipt immediately. When I previously rented from the location they called me 4 hours after I returned a trailer saying I never returned it when obviously it was already dropped off. That’s because when you don’t get paper receipt employees risk forgetting to check in your rental. Hoping this didn’t happen with the 20’ truck that I dropped off yesterday at 4:40pm

Rating:

5.0

Always the best service! Paul and Parker are great

Rating:

5.0

Service was fast and friendly. I was out the door in 30 minutes! Can’t do better than that.

Rating:

2.0

i scheduled an appointment online to access my ubox container on 11/5. When i showed up they let me know it wasn’t there and id have to wait until 11/6. Please pay me the $50 fee for not having the box ready.

Rating:

2.0

I called in advance to ask for an extension on my return date, and I was informed that the first day would be free and any additional days would be $40. I only used the truck an extra day and was still charged the $40 when informed the manager when I went to return he said no notes were written down stating that I would have an extra day.

Rating:

5.0

N/A

Rating:

5.0

Thank you to paul and the staff for all the years of excellent service concern and help..

Rating:

5.0

Once again Paul and stuff rocked it the truck was used for a haunted truck thing for trick or trunk for the mapleton school district Aventura elementary the kids loved it they had fun decorating it it was everything that they wanted and they won scariest trunk of the night and we headed out 22 bags of candy. And I got to say thank you to everybody on staff there and we look forward to getting boxes and stuff for our camp food drive for the Thanksgiving holiday

Rating:

2.0

Customer service is terrible and very slow !

Rating:

4.0

There was an extra charge that appeared on my credit card after I returned the truck in good condition and with the same amount of gas as was in it when I picked it up. There was no communication to tell me what this charge was for.

Rating:

2.0

Sorry. Because of the leaks that damaged so much of my business supplies. I will not ever recommend anyone.. I was told it would be repaired. They knew the water entrance . And was told it would be repaired outside the unit.. Knowing I'd find more products ruined I wanted to get everything out and access the total damage so I have one claim..

Rating:

2.0

I have about $1000 of missing items that I think were stolen when the movers were unloading. I have a whole list and paid for insurance. The movers were great but left the boxes unattended and I think a few unhoused individuals stole multiple boxes. I found one of my items broken near the trash cans a week later and took a picture

Rating:

5.0

Very very good for the short time i was there

Rating:

5.0

Everything about the U-Box process from delivery to my house to delivery at the destination was excellent.

Rating:

5.0

They were great, didnt have to wait very long to get help and then it was done.

Rating:

5.0

All went extremely well! Very happy with the cost, process and communications! Thank you so much! One note regarding the survey questions: I cannot complete the survey without answering the "did U-haul recommend the correct # of containers" question. I'm answering No only because I estimated the number correctly. I did not need U-haul's assistance. You might rephrase the question in the survey, or ask an additional question if the answer is No.

Rating:

5.0

Thank you

Rating:

5.0

10-20-25 UHaul CO Experience Review UHaul CO Phone Team - Christine, Jackie I believe. Excellent help on the phone Haul CO Delivery - Alexandria & Jackie Trainee I believe. Again Excellent! Delivered in the spot desired. Downloaded with my wife. Next time I need to work on gaging how much stuff we can fit into the box. We had ample leftover room. We have more things to move in the future. Things to work on- Lock confusion - we did not provide a lock & we did not know we needed to. This ended up not mattering. Thank Goodness! I will ask next time. Delivery Window- We were told we were the 1st delivery - estimating 8am. It ended up arriving close to 1115am. We would have made different plans for the day. I wish someone had called when we were no longer the 1st delivery. I understand this is not easy. We folded all of the blankets and put them in the empty box. Box pickup 10-20-25 On Time - smooth. My wife said the pick up person was very nice Contract Complete - Our balance should be zero. We will call you again in the future. Solid Very Good Experience both sides - Thank You

Rating:

5.0

Thanks for the truck everything eas great and easy

Rating:

5.0

Outstanding service by the representative. Very pleased.

Rating:

5.0

The movers were excellent. Fast at unloading and careful with the items.

Rating:

5.0

Everyone was friendly and a good rate. Overall OUTSTANDING service.

Rating:

3.0

The people we spoke with at the York Street Denver location were pleasant to work with, but unfortunately unable to assist with any of the issues we had with our delivery. They were also unable to locate two of our empty boxes after we returned them which resulted in a delay in closing our our order and significant additional time on our end with repeated calls to request that the order be closed out. Our second order of 3 boxes arrived 2 days late, which we were only notified of on the Friday afternoon before the guaranteed delivery date of Sunday, causing a delay in our unpacking of the boxes of almost a week because of the need to scramble to reschedule move-in with our building, our schedules, and rescheduling the team we had booked to assist us with unpacking the boxes. The notification of delay only occurred after I called UHaul multiple times, over 2 days, to request updates on the status of our boxes, as the air tags we had placed in the boxes did not move after 9/30, the day they left the UHaul facility in NH to travel to CO. No one was able to give us any updates regarding the security of our boxes and the timing of our order from 10/2 until it was delivered on 10/6 and 3 emails to the status@uhaul.com email address during business hours went unanswered. I still have not received a response. When our second order of 3 Uboxes arrived, it looked like they had been shaken and flipped around. Most of the boxes were crushed and there was damage to several furniture items, despite careful packing and securing of our items with ratchet straps. We have had 4 orders of UBoxes - 2 in 2017 when we moved from Florida to New Hampshire, which was a very easy process, our items arrived on time and undamaged. We again had 2 orders on this move from New Hampshire to Colorado and after this experience, we will be utilizing a different method of transporting our belongings the next time we move based on our experience with this last order of 3 boxes that arrived late and damaged, with significant communication issues from UHaul.

Rating:

4.0

Everything was amazing with the exception of two things: 1. We selected "weight tickets needed" in our order. The weight ticket shown from the facility in Colorado was blank. We contacted customer service and they emailed the Florida facility to ensure it was completed. The correction and follow through was greatly appreciated but the fact that it was done incorrectly to begin with needs to be addressed. Moves requiring weight tickets don't get covered if there's no weight. 2. One of the women at the Florida facility was absolutely awful to deal with. A man named Mike called to let me know the boxes were in Florida. They were ahead of schedule so he moved up the drop off date. He was wonderful! I was called on the 2nd by a woman who sounded like I was cutting into her TikTok scrolling time even though she's the one who called me. She set the drop off time and when she asked (begrudgingly) if she could do anything for me, I said "yeah! Can we please schedule the boxes to be picked up [3 days later]?". She initially said No, but I questioned her so she put me on a very long hold and got the date changed (allegedly). The next day, delivery day, I called 45 minutes after the drop-off window closed to inquire about the status of our boxes. She again sounded annoyed that I was on the phone and put me on another ridiculously long hold. Her response was "the truck broke down...but your boxes will still be delivered."...okay...when?! Today?! It was like pulling teeth to get answers out of her. Where was the phone call when they realized they'd be late? REALLY late?? The driver did call me when they were on the way (after I knew they had to switch trucks and such), which was really nice. Fast forward to empty box pick-up day and no one had contacted me with a timeframe so I called. A different woman answered and said my pickup was never changed by the other woman. She was able to set it up for the very next day, but the first woman I spoke to on the 2nd and 3rd of October clearly hates her job and has no desire to be there. She turned what would have been an exceptional 5+ star overall experience in four only because everything else was above average or exceptional.

Rating:

5.0

Great customer service Paul's. A good guy with great experience

Rating:

1.0

The tow dolly was not in good shape and was never inspected properly. And when I went to pick it up the dolly, the wheel covers were completely broken.

Rating:

4.0

more staff earlier

Rating:

5.0

THANK YOU FROM ALL THE KIDS AT ADVENTURE ELEMENTARY....THEY DECORATED IT FOR THEIR FLOAT IN THE MAPLETON SCHOOL DISTRICT PARADE. WE HAVE VIDEO LET US KNOW HOW TO SEND IT SO YOU CAN SEE. .....THE WHOLE DISTRICT LOVES PAUL AND HIS CREW

Rating:

5.0

The app is horrible, I try 5 different credit cards and all of them were rejected, fortunately the excellent staff at the location did it manually the info on site and from there on everything went fine.

Rating:

5.0

We appreciated you providing a padlock since the unit was not in a secure area (fenced/gated). We'd bought one earlier that day but yours was better quality - really appreciated that.

Rating:

5.0

Everything was perfect at the drop-off. That was the part we'd been dreading the whole way yet it ended up being the easiest.

Rating:

5.0

Great service

Rating:

5.0

The Associate in this location Mr. Parker T answered all my questions and concerns, he did a great job and helped me with picking up and returning the truck to this U-Haul location. Thank you

Rating:

5.0

Very helpful and pleasant

Rating:

5.0

Very easy process and the customer service communication was amazing!!! Very happy with the process

Rating:

5.0

I had a great experience with both the pickup and delivery. The drivers were all great and friendly. I will use this service again.

Rating:

5.0

I had a great experience with U-Haul from start to finish. The forklift driver (I think her name was Andrea?) was amazing and super-fast, very efficient and mindful of all the obstructions along the way in the driveway.

Rating:

5.0

The only problem was a big chunk of broken glass in the trailer. Otherwise it was great experience!

Rating:

5.0

Everything went as expected. Confirmation Phone calls from the company made me feel more comfortable and gave me the opportunity to get any questions answered.

Rating:

5.0

Par excellence 👍😎❤️

Rating:

5.0

The women who helped us up front were incredible. Everything was explained clearly and the whole process was super easy, even for someone who was exhausted from traveling hundreds of miles. I usually don’t leave reviews but I just had to comment on how friendly and amazing they were.

Rating:

1.0

Uhaul was on empty on gas. No apologies, they just told me to drive it back and get a different truck to drive.

Rating:

5.0

Ensure the parts ordered are absolutely the correct parts. I ordered for a 2025 Subaru Crosstrek, and the technician had to struggle with the hardware that was sent. In all, I believe it should be more than adequate installation for the hitch.

Rating:

5.0

Nothing I can think of.

Rating:

5.0

I got 2 Pods from UHaul and used Movers Aid LLC, this company was very Efficient, Friendly and moved everything quickly. I would recommend Movers Aid to anyone

Rating:

5.0

Staff very helpful w delivery questions.

Rating:

3.0

Truck had a exhaust leak thatade me sick, a/c didn't work and brakes were down to the metal. Dangerous ride.

Rating:

4.0

Parked car with trailer on street overnight. Would be nice to be able to lock-out hitch to prevent theft.

Rating:

5.0

I pre paid for 4 days and turned it in 2 days before and still have not received my 2 days I was owed back..

Rating:

5.0

This is a larger U-haul business and can get busy. You may have to wait in line for a bit, but they are always nice and helpful.

Rating:

3.0

While waiting to be helped, one of the employees was on the phone with another customer. He had the customer on speaker while the customer read his credit card information to him and there were other customers in the store and everybody could here. I told the employee that ended up helping me, that this was not ok and concerning!! - A customer should never be put on speaker while other people are able to listen in on the conversation, especially when it comes to sensitive information!

Rating:

5.0

Thank you!!!

Rating:

5.0

I would not hesitate to refer U-Haul to my friends and family. I was very happy with the whole experience. They kept me informed every step of the way, with emails and text. They did what they said they were going to do. Courteous and on time. Less expensive then POD. In fact I called POD first. I thought that they were overpriced. Called U-haul and hired you right then and there. POD called back a few days later and said they could give me a better price. Sorry but no. I’m not buying a car for goodness sake. They lose.

Rating:

5.0

Quick and easy drop off. Good customer service.

Rating:

2.0

The main guy there was kind of a prick.

Rating:

3.0

Improve communication between locations as I was sent to the incorrect location and had to return a different day since my box could not be located.

Rating:

5.0

Nothing. Your service was excellent

Rating:

5.0

.

Rating:

5.0

A bit pricy but everything else was great. Good location in the city ....Thank you.

Rating:

5.0

Absolutely nothing

Rating:

5.0

All very good! Will use UPod again

Rating:

5.0

Great customer service, thank you!

Rating:

2.0

This was overall a subpar experience. The expectation is for the customer to read the very fine print of the rental contract for things that would have been very simple for the multiple people you speak with at Uhaul when planning the pick up and drop off to just explain over the phone. For example, I reserved two Uboxes, but had no idea I needed to count out the furniture pads for each to make sure they were seperated evenly and all accounted for (I would have counted them when I first received the boxes to make sure I even had the full amount to begin with). I also didn't realize, and was not told at any point, that I was expected to re-fold all 40 or 50 furniture pads upon return. I was charged a fee for not doing that and for "missing pads", even though everything I received was put back in the boxes. Also, when I called to have my box picked up and they scheduled the date , no one told me that even if the box is being picked up the same date that my rent for the following month is charged, I will not be pro-rated. So I paid over $100 rent for the month of August on the same day the box was picked up. It would've been great if the person who planned my pickup noticed that, or mentioned it. I trusted that Uhaul wasn't trying to pull one over on me, so that is my fault for not doing more due dilligence. Finally, when picking up the Ubox, the truck broke a limb off of my new neighbor's oak tree. We haven't even moved into the house and I already have a note from an angry neighbor, whom I've never met, telling me about it. So now I have to deal with the fall out from that for the forseeable future.

Rating:

5.0

I had to leave a lot behind. I can’t say enough positive statements about Shar! She is awesome and went above and beyond to complete the work for me! She deserves a raise!

Rating:

3.0

Great for what we needed, and the price was in line with what we needed.

Rating:

5.0

All good today.

Rating:

3.0

Less furniture pads. If not used they take up space that could be used for actual stuff being moved.

Rating:

5.0

The owner of this U-Haul facility was amazing. When I scheduled my U-Boxes with a U-Box rep (national level, not at this local store), I was recommended 3 containers when we wound up needing 4. The owner saved us and made getting a 4th box, as well as getting them shipped all together much easier than I thought it was going to be when we figured this out. He and his staff were super friendly and knowledgeable, and they even got our boxes out earlier than expected following the delay due to needing an additional container, which allowed us to receive our items earlier at our new home. I don’t live in Denver anymore, but if I did, I would work with U-Haul Moving & Storage at York again and highly recommend them.

Rating:

5.0

Everyone was very nice and helpful!!

Rating:

1.0

Had a broken handle for over 2 years and constantly was rebuffed on fixing it till they just moved me units and then rented to someone else without fixing it was here almost three years because I really didn’t have another option hopefully won’t ever need y’all’s services but would avoid this location like the plague

Rating:

5.0

The girl who helped me was fantastic!

Rating:

5.0

Everyone was very helpful and kind I would recommend.to all of my friends and family

Rating:

5.0

Just need to have a working restroom for the customers

Rating:

5.0

The guy who helped me rent truck and the other guy employee who helped with storage unit were great made a bad day better and very upbeat! Good and curteous customer service is hard to find who aren’t there just for pay check

Rating:

5.0

The girls were very nice and helpful helped me out so much

Rating:

4.0

You helper service where you can get helpers to help you move is an almost unusable service. The way you have to book then await to hear from someone does not work as the helpers never show up. Then I had to wait on the phone for 55 mins and spend almost another hour trying to find a company that could help. Which you customer service person failed at!

Rating:

3.0

We had to change several storage units due to holes.

Rating:

5.0

The customer service experience at your facility is #1!! Above and beyond - friendly, professional, accommodating, and patient with me and helped me find the perfect solution for my moving and storage needs. THANK YOU!!! The staff is truly wonderful in every interaction since 2022. Seriously they set the standard high. I have NOT had the same experience at other facilities.

Rating:

5.0

Excellent and timely service plus the absolute best retail store for anyone moving home or office. The level of customer service and sensitivity is surprisingly thoughtful. Paul and his team set a high standard and go beyond expectations.

Rating:

4.0

The outdoor un-gated truck-bed unit I rented had an awkward step of over one foot between the ground and the floor of the unit that made loading and unloading difficult. Also the floor was not flat throughout due to square risers where wheels had been located; this also made loading and arranging my things difficult.

Rating:

5.0

Muy bien buen trabajo

Rating:

5.0

Bigger is usually not better but this is an excellent exception. Comprehensive retail of every possible tool and moving supplies.

Rating:

5.0

It was a very nice place the staff was very nice

Rating:

4.0

Couldn't get my lock off so I was trying to get it off when some last ran put and started hollering and told me I couldn't do that but she had her asst Mgr and he was nice enough to help me out buy overall it was a good storage

Rating:

5.0

When I was ready to move it was very simple and I just moved all of my things like first I let U-Haul know that I was moving and then finished up they checked it right after I was done cleaning out the storage and told me everything was good and I didn't owe anything else.

Rating:

1.0

Storage unit was broken into and staff was not helpful at all

Rating:

5.0

Paul and his team are extremely helpful. Furthermore, the team were extremely professional.

Rating:

3.0

My storage had a leak in the ceiling. Let the employees know once I found out, which was a bit late, because after the 2 strong storms passed I went to get something from my storage unit and the top part was soak. I went to the office and told them. She assured me they would fix it. Never happened. My books which were stored on top with some dishes were damaged with mold boxes all wet. I had to replace them and move to a different area in storage unit. They didn’t seem to care about my situation. Not even to come and look at the unit or offer me new boxes. They asked if I had pictures instead of coming and looking at the situation.

Rating:

4.0

Manager Paul is good

Rating:

5.0

Parker made our experience very pleasant. He has top notch customer service and went the extra mile to get the job done. Thanks Parker!

Rating:

2.0

When I rented a truck and trailer recently, the drop off location was unilaterally changed after the fact by U-Haul to one that was very inconvenient. When I spoke to the technician on the phone, he pled ignorance and said there’s nothing he can do. Changing the drop off location made moving very much more difficult and I do not appreciate uhaul doing this.

Rating:

1.0

When I called to make reservations I asked the rep several times if I rented the truck at this location would it qualify for the free month of storage and he assured me that it did when I showed up to pick up the truck guess what I was advised that I would have to pay full price for the storage and there wasn't even a storage reserved for me classic bait and switch we were in a pinch so I had no choice but to pay the money I believe Parker was the reps name on the phone so this is why I wouldn't recommend I have used U-Haul truck rental and storage several times in the past but will be using different truck rental and storage on my next move beware of the bait and switch

Rating:

4.0

I was a little disappointed to discover that for around a year, my unit wasn't behind locked gates. I thought I was paying for secure storage. Your staff is great though and I would still use you again - just a unit behind the security fence.

Rating:

1.0

My first time having a storage and it couldn't have been worse. The gate key didn't work for me and had to be re-entered multiple times in the computer only to be told later that there was an IT issue. Then the staff screwed up with my unit and assigned me one that had a customer already occupied. I was then re-assigned to another unit by this incompetent staff member that had some paint supplies in there already which I thought nothing of it so I moved all my stuff inside. I was then told the next day that because it was not empty, I would have to be re-assigned another unit for the third time and the best part was that I would not be getting any help to move these heavy items. The manager and I had a screaming match about this only to be told that it had already happened and nothing else can be done. So I had to move all my heavy stuff by myself to a unit that was finally checked to be empty. I was then charged for the time that was in the second unit as well instead of when the third unit started. The staff was terrible and the manager didn't do his job. I was glad to have moved out from this place. If I could give lower than 1 star, I would.

Rating:

4.0

Thank you for the month free storage, it is very much appreciated

Rating:

5.0

Very professional took the time to show me storage space. I would recommend.

Rating:

5.0

Front office staff especially the rep who did the check in are patient, respectful and competent.

Rating:

2.0

The gentleman Brandon that helped hates his job and may need to find a different one. He had complete attitude from the moment we walked in the door and was upset he had to work. He looked like he just woke up hadn't combed his hair and smelt bad. There was a Hispanic gentleman that tried to be helpful but Brandon was mean to him as well.

Rating:

3.0

We had an old van in storage through U-Haul for over 15 years. We had to move it from one location to another in the middle of that time. We are out of state so it was a huge inconvenience for us. We really didn't get any help from anyone at U-Haul. We were sending monthly payments through the mail for most of that time and fairly often, it got lost somewhere along the way and were charged late fees that mostly got waived when we would call to tell the managers that we'd sent payment, but still had to resend the fee which was a hardship for us. Finally, we decided to pay electronically so to put an end to that nonsense. Now at the end, we were notified about a month before that it needed to be removed again permanently and again received no help from anyone at U-Haul. We were unable to go to Colorado from California this time and so lost the van completely, after paying all these years to store it. We're very angry about this, but there's now nothing we can do. We really would have appreciated more assistance in finding a towing company and another storage facility and getting it done without us having to physically be there, but I guess that just wasn't possible from U-Haul. I don't think we will ever use U-Haul ever again for anything.

Rating:

1.0

When I reported that my unit was broken into, staff didn’t help or explain on what to do. I filed a claim with the person at the reception, but he didn’t explain on what to do next. I also checked all the storage facilities around me and no other locks were cut open. I guarantee that the person working here on May 28th has something to do with this break in. He put as all the way in the back for a reason where there are no cameras.

Rating:

5.0

Thanks for the unit I rented was very satisfied with staff and the facility thanks again

Rating:

2.0

The unit leaked water. The gate was moved so close to the unit and the pin pad was put to close to my unit so I was unable to park infront of mine due to people needing to punch the gate code and also allowed people to look in my unit Witch made me uncomfortable that someone could rob me and the gate was not always working and that allowed anybody to come and go.

Rating:

5.0

N/a

Rating:

4.0

Paul and his team did a great job helping me understand the confusion of the online process and provided me with excellent service. The problems may have been caused because I booked the truck and storage facility at the same time.

Rating:

3.0

The storage had stains on the wall and there was no lights inside when I needed to access my unit at night. They also confused my storage unit with someone else’s. They had canceled the other persons storage and did mine by accident, and in doing so they had to change my pay day since they had to reapply me for my unit. They kept raising the prices on me about every few months. Over all the storage was alright but there was a lot that could have been worked on.

Rating:

3.0

My key card didn't work had 2 different keys. Was never show how to operate the gates But will wing it .

Rating:

1.0

My trailer was stolen from there yard and before that I had my locks cut off twice

Rating:

5.0

Except for not being able to get out of the gate. It was easy.

Rating:

1.0

Got my tools stolen from my van

Rating:

5.0

Good business all the way around.

Rating:

5.0

Super friendly staff… Very mindful of customers needs… THEY GO ABOVE AND BEYOND THEIR CALL OF DUTY

Rating:

1.0

My RV was broken into 4 different times. The cameras that were on the premises were blocked by semi trucks so basically they didn't work. UHaul did nothing about it. They said sorry about that. But 4 times in 3 months is not right. Now they are putting up a better fence and cameras. That won't pay for the stolen items. I am going to have a post on social media to let everyone I know not to patronage UHaul

Rating:

5.0

Great with serving our needs. Great team!

Rating:

5.0

Paul always has a friendly smile and greeting for his customers. And, his team reflects it, as well.

Rating:

4.0

The hours to get into storage ith a remote for 24 hour access was a bit pressing on time for me. I could not afford th remote so I hd to clear out the storage in a rushed manner because of thelimited time available after work. Other then that everything was fantastic.

Rating:

3.0

Everything was great until we moved out. We found out the storage until must have had some leaks so some of our stuff was water damaged. It wasn’t anything of high value but kind of ruins the valve of storage when you pull your thing out of storage and they are damaged. Also the light in the storage unit did not work. Not a major deal A also but for $150 a month you would expect a dry well let place. Great place to store your stuff but just make sure you don’t need to go at night and that your stuff is not irreplaceable or too expensive.

Rating:

5.0

Paul and his guys have been excellent.

Rating:

1.0

Office personal horrendous. The manager has no customer service skills. Very rude.

Rating:

5.0

The staff is fantastic very professional and very helpful. The facility is very nice and lots of room to move in the storage space.

Rating:

5.0

Our 26 ft rental truck broke down on our way to U-Haul Moving & Storage Of The Mile High City. When we got towed there, everyone was very understanding of our situation and helped us come up with a plan that worked for us. We were able to move all of our items from the rental truck into one of their storage units with no problems. It was a very good experience after a lot of hassle with the truck breaking down.

Rating:

5.0

All the men working in their office are very good at their jobs! They helped me when i initially got the unit! And very helpful when i closed out and rented a trailer!! They all deserve a raise no matter how much they are making they are great!

Rating:

4.0

Always friendly and helpful

Rating:

5.0

The staff at this location was excellent in their service!

Rating:

5.0

Whenever I run into a little snag the staff is right there to help me out with the my issue

Rating:

3.0

U-Haul as a company has many problems. Trying to do anything online seems impossible. To bad they are the only game in town. Not a completely bad experience but a long way from good.

Rating:

3.0

I'm all upset with the 24hr access that I paid for I had some people stay late to help us get packed up loaded trucks an drive to storage an 24hr access did not work so here we r trucks loaded an mo wer to put it

Rating:

4.0

I was pleasantly surprised and very happy for the top notch customer service I received a very nice change from dealing with jerks in other customer service situations recently

Rating:

4.0

We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.

Rating:

5.0

The staff really helped me out and after a long move made me free safe in a new location, this is the place to go to

Rating:

5.0

very convenient

Rating:

4.0

Due to work schedule we had to pay for 24 hour access. That was unexpected. When we retuned with our 1st load several hours after completing paperwork we were buzzed in by a worker. But ultimately locked in the gates as our code had not yet been input into the system. It took yelling, honking and waving before a retail person came to see what the matter was. Glad it wasn’t ‘after hours’

Rating:

5.0

great guys big help

Rating:

5.0

The people working at this facility are very friendly and super helpful! The container I rented was clean and the pods were a great way to move... all around great experience!

Rating:

3.0

Great job

Rating:

3.0

Muddy mess outside of unit. Gate control should be more convenient to operate from drivers side of vehicle.

Rating:

5.0

Great customer service

Rating:

1.0

No good experience with UHaul, York street Thornton, CO. 1 in 3 visits they could find my account for payment. Always waited 30+ min. Expected interest bearing CC for auto pay. The place is a joke.

Rating:

1.0

The managers accused me of sleeping in my unit which I was not doing. They locked my unit even though my bill was current . They shut off my gate key. Were rude and didnt let me speak. Evicted me!

Rating:

5.0

Everyone on site was unbelievably Helpful! The National Phone Staff should be commended as Well! I Just wish there was a better Way to connect The National Call Center with local distributors!

Rating:

2.0

Your facility moved my stuff to another unit. My end tables coffee tables where broken, my hope chest legs were brokeñ,old antique dresser was broken where the mirror goes lost a couch table took pic

Rating:

1.0

I tried calling Uhaul to give them a chance to rectify the MULTIPLE incidences that happened and continued to happen when box arrived. I didn't receive any help. Will never use again or recommend.

Rating:

1.0

Still have yet to get a call back from a manager. Paid 100 for my box to be delivered and received my box bolted shut. They never removed the bolts so I couldn’t Access anything in my box.

Rating:

5.0

Thanks for the fast and easy shipment of our stuff across the country! The U Box service was truly great-- the boxes arrived ahead of schedule and we were able to get them delivered ahead of time!

Rating:

1.0

the worst moving experience I ever had...problems with U-Haul to this day over a month since move...ended up being very costly with many damaged and stolen furniture....It’s a very long story.

Rating:

1.0

Nobody knows what thy are doing. Not willing to go out of their way to help in their customers who are in tough travel situation. Took an hr to reserve a storage unit only cause management didn’t help

Rating:

5.0

Everything was great, the manager Devonte was great as well.

Rating:

5.0

The U BOX worked perfectly for our needs.

Rating:

1.0

I want the kid who helped me know he did a fantastic job helping me when he had no training and no help from his surrounding employees but still got the job doneWhat should have taken 20 mins took 1hr

Rating:

5.0

Great people especially the asst.mgr

Rating:

5.0

The folks at this location are the best possible people to work with. Every step of my trip was made perfect due to the fellas at the York St location, Denver, CO. It’s been my absolute pleasure.

Rating:

5.0

Customer service was amazing.

Rating:

5.0

Very fast and friendly service. Exceeded my expectations honestly. My move to Denver couldn't have gone better so far.

Rating:

1.0

Not impressed. When we arrived with our load to store the storage area was six inches deep with ice and snow. The door to the unit was frozen closed. Service was awful. Door opener didn't work.

Rating:

5.0

So far excellent!

Rating:

5.0

Davante was great!

Rating:

1.0

We could not believe the lack of quality of service at this location. There was six inches of snow and ice (it hadn't snowed for days) that we had to walk through to get into the storage container.

Rating:

5.0

this location really helps out there customers and friendly services thank you

Rating:

5.0

Great service

Rating:

1.0

This experience with the uhaul uboxes was absolutely terrible. At every step of the way, things either went wrong, we got misniformation, and there was added stress since each thing was a surprise.

Rating:

5.0

Drivers that delivered my uhaul pod were awesome, especially Joy!

Rating:

5.0

Joy handled 5 of our storage boxes three times. She was absolutely fantastic and handled our mountain driveway like a pro. Can't say enough good things about her!

Rating:

4.0

Communication was good in making arrangement for UHaul delivery of UBoxes.

Rating:

5.0

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Rating:

5.0

Very satisfied! The ladies who delivered the pods and later picked them up did a great job. POLITE & EFFICIENT! Please tell them I was very pleased and thank them again for me.

Rating:

5.0

The service was great. They really go out of their way to help the customer. Thanks again.

Rating:

5.0

Joy was very helpful with delivery and pick up of u box.

Rating:

5.0

The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.

Rating:

5.0

Very helpful staff. Allowed me to pick up my shipment early and helped with all the paperwork quickly and efficiently

Rating:

4.0

none

Rating:

4.0

Thank you. Have my storage with you

Rating:

1.0

Overcharged $66.85 twice (2 times) for storage I did not use. Boxes delivered to Windsor on Aug. 24 and picked up on Aug 25. $137.44 was charged for delivery which is fine. Need refund please.

Rating:

1.0

Although I had reserved a storage space well in advance, upon arrival and with no warning whatsoever I was told this location had no storage unit available for me. Unbelievably poor work, Uhaul.

Rating:

4.0

I did not see the facility as I rented a u box which was delivered to my new home. But, all went well

Rating:

5.0

The general manager there rocks. She took great care of me and her staff was the same. Cameo is a great leader

Rating:

2.0

None of the employees really seem to know what they're doing. My original reservation was not set when I got to the location. Pricing was not explained properly. Too much more to explain

Rating:

5.0

Thanks so much for the excellent service

Rating:

5.0

Very easy to work with

Rating:

5.0

They were good at there jobs

Rating:

5.0

Appreciates the folks in the warehouse who had the next U-box ready to take when I arrived with an empty. It is a well managed operation.

Rating:

4.0

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Rating:

4.0

Cameo Petersen and her staff are excellent! We had some issues that were all resolved promptly and we highly recommend the location and its staff.

Rating:

1.0

I will not be recommending any U-Haul service to anyone ever. I will not be returning to U-Haul as a customer for any single thing. I will spread far and wide what a hassle U-Haul made of our move.

Rating:

5.0

The staff was very friendly and went out of their way to understand exactly what I needed to accomplish. I received confirmatory phone calls to let me know that everything would flow smoothly.

Rating:

2.0

I ordered 2 u boxes that was going to Colorado and I had questions. seemed like they wasn't sure of the process. Just seemed not sure.

Rating:

5.0

I had a great experience with the u-box services. The driver was very nice amd helpful. The drop off amd pick up times were on schedule.

Rating:

5.0

Staff there are friendly n helpful. Access is very good with wide aisles n lighting at night is adequate. I would recommend this facility to anyone needing a rental or storage unit.Lab13145@gmail.com

Rating:

5.0

Great Service!

Rating:

5.0

I never went to the storage facility. I had UBoxes delivered and picked up. Your driver is fantastic and she is a great asset to your facility.