Customer Reviews for U-Haul Moving & Storage of the White Mountains

3,061 reviews

3761 W White Mountain Blvd   Lakeside, AZ 85929

(928) 368-6464

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(928) 368-6464

3761 W White Mountain Blvd
Lakeside, AZ 85929

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

I LOVE this uhaul location. We have used them multiple times. They are super friendly, customer oriented, highly proficient, and have a respect for your time and your needs. I honestly can't praise them enough. A pleasure to deal with.

Christne S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Very quick and easy

Michael F. 
Rating:
4.0

Customer did not leave a comment.

robert N. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

Customer did not leave a comment.

Gerald V. 
Rating:
5.0

Get new, different "Barn style" Doors for your trailers. The current door got stuck and became a nightmare in our limited time endeavor to get our household moved to a new home.

demar F. 
Rating:
4.0

Customer did not leave a comment.

LAVERNE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

glenn h.  |  Overall Experience 
Rating:
5.0

We've Rented here before. Really good people

Michael E. 
Rating:
5.0

Fantastic service. Thank you Patti , Kelly and all the boys. Truly a pleasure doing business here.

Eric A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

Customer did not leave a comment.

JOANNE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Great customer service and staff is stupendous. Great job as usual.

James E. 
Rating:
5.0

I had rented a 10' truck to pick up a trailer that I had purchased but the trailer would not fit properly. I called and was told to bring it back and they would exchange it for something that would work. I did and they had the proper equipment waiting when I got there. Helpful and friendly.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

Patrick A. 
Rating:
4.0

Customer did not leave a comment.

JOHN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Great space the only exception is that I kept getting address update requests via email even after I had provided my address, thank you.

Amy R.  |  Overall Experience 
Rating:
5.0

Very happy with the service. You have great team members

STAN B. 
Rating:
1.0

The manager was unprofessional and was very rude. Unacceptable behavior

Lance P. 
Rating:
2.0

The temporary field manager was terrible. He rented the truck to me and didn't inform me that it didn't come with a ramp. When I got home I called and spoke to him about how I'd had the truck for 10 min and wanted to return it for one with a ramp. He told me that he didn't have any trucks available with ramps & would have to charge me for a full day and whatever gas I'd used. That's how you treat your customers? The regular staff upon return of the truck were all great (Patti, etc)

Jeff Michelle N. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
4.0

I moved from West to East coast and the amount of time was not enough. I never had to pack, drive and unload a U haul in a tight time frame. I feel U haul did not allow an extra day or two for inexperienced movers and time for bad weather. The truck I rented was easy to drive and good on gas for its size 26 ft.

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

Customer did not leave a comment.

earl R. 
Rating:
5.0

I was waiting for a specific size unit and the storage manager kept in touch with me for about three months until she had something that worked for me

Sherrie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARISH K. 
Rating:
5.0

Had a great experience. The staff were awesome. Very accommodating.

Leon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

roger E. 
Rating:
5.0

Customer did not leave a comment.

aaron D. 
Rating:
5.0

Great staff to help you hook up the trailer and get you on your way...

FRED S. 
Rating:
5.0

Met me outside as I was pulling up. Very friendly

PETE A. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Cindy B.  |  Overall Experience 
Rating:
5.0

Staff was very friendly. Explain the allotted miles a little better. I had to travel from the pickup location to my home to load the truck and then back toward the pickup location which exceeded the allotted miles.

Angele V. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Great people, knowledgeable and helpful.

Ronald B. 
Rating:
3.0

The fuel level of the truck was registered as full but really was not. I was instructed to fill the tank when I was done. I drove 20 miles and the tank took more than 5 gallons of gas. It cost me f$25 to travel 20 miles. I complained but got no help.

William S. 
Rating:
5.0

Nothing. Everything from the girl who helped me picking up the truck to when I drop it off with another girl and guy they did such an awesome job how can I give them enough props Way to go U-Haul. We're grateful for you guys

Matthew M. 
Rating:
5.0

eed more people to answer phones always have yo cone downbin person rarely answered phones

Arnoldo A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry K. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

this is the most pleasant and helpful staff at any location I ever have been to!!

terence john A. 
Rating:
5.0

Drop off was easy and quick. Less than 5 minutes.

John C. 
Rating:
5.0

Customer service was excellent . Very friendly employees and very professional!!

Rick D. 
Rating:
5.0

Customer did not leave a comment.

Julie W. 
Rating:
5.0

Always helpful staff.

sandra m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Always go here and ha e a storage here they are great.

Russell G. 
Rating:
5.0

Customer did not leave a comment.

Evan F. 
Rating:
5.0

Outstanding staff!!!

melvin W.  |  First Impressions 
Rating:
5.0

Management is super, especially Kelly

Cynthia Leigh P. 
Rating:
5.0

Customer did not leave a comment.

jennifer r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stefan O. 
Rating:
5.0

Fast and friendly

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Patricia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Staff was great! Whenever I had a question Patty was always available. She’s a great asset to UHaul. Thank you!

Deborah H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan G. 
Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Love the covered Rv storage

Marvin W.  |  First Impressions 
Rating:
5.0

The customer service was exceptional from a drop in inquiry to rental and return. Kelly is sharp, knowledgeable, friendly and a hard worker. If I ever open a business I plan to steal here from you. We were very impressed with her! We will most certainly utilize Uhaul again.

AMBER J. 
Rating:
1.0

Fire the drug addicts running this store!!!

Jesse W. 
Rating:
5.0

Excellent Customer Service!!!

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Ronn A. 
Rating:
4.0

If you need a hitch installed order it way in advance, they got the wrong one and took an extra week to get it installed.

Dolores D. 
Rating:
5.0

Customer did not leave a comment.

Jose O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lewis L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andi D. 
Rating:
2.0

The brakes overheated during the drive through the mountains. I had to stop and allow them to cool. Then I finished the trip using the engine brakes not realizing there was very little braking action. Once in town I was pressured to bring the truck back early the next day so another customer could use it. I could have used the truck longer but I returned it after business hours 5 hours late. I was still charged an extra day for a truck with bad brakes that caused my delay.

Andy B. 
Rating:
4.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

Rebeka L. 
Rating:
5.0

Very helpful and friendly and accomodating

Giorgio P. 
Rating:
5.0

Was quoted a price to pay from the call center and had an email of confirmation. However, when arriving at the site they tried to charge me double and their price did not match the quoted price at all. Needed to the trailer so just paid the price they came up with for the rental. Not particularly happy with the situation and don't know who was right and who was wrong with the pricing. Bee great if all departments were on the same page for the customers benefit.

Bill K. 
Rating:
5.0

I thought the overall storage experience was enhanced by the exceptional customer service and friendly employees!

Ron J.  |  Overall Experience 
Rating:
5.0

They are always nice and kind!! Always such a big help!!!

KATI C. 
Rating:
5.0

All we're very helpful even though I changed my reservation twice. Thank you

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
1.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

JOHN V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
3.0

Never rented a trailer from U-Haul before. The person who rented me the equipment was very nice and helpful. I returned the equipment the same day and parked the trailer at the wrong location. I offered to move it when the young person (female with bad tats) complained about me not parking at the right location. She said not to move it since it was 20 min before close time. It was 630p and the advertised close time is 7p. I guess she quits at 650p. If she wasn't willing to let me move it, she shouldn't whine about where I parked it.

Douglas K. 
Rating:
5.0

the lady that helped me with hooking up the trailer was very helpful.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Everything worked out just fine.

Robert H. 
Rating:
5.0

Thomas Hanks is very knowledgeable and personal! Great asset to your company!

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Clifton S.  |  First Impressions 
Rating:
5.0

You spelled my first name wrong. It’s Susan.

susan m.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jerry s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mike B. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

The customer service was outstanding. The young lady that hooked the trailer to my truck was super friendly and very knowledgeable to safety's

Danielle P. 
Rating:
5.0

Customer did not leave a comment.

clifford P. 
Rating:
5.0

Customer did not leave a comment.

Carol I. 
Rating:
5.0

Customer did not leave a comment.

theresa M. 
Rating:
5.0

This is a very busy location so you might have to wait a little, but there is a reason they are so popular- Kelly and crew run a tight ship and offer the same level of quality service to every customer!

craig S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Nan K. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

PLEASE READ...This location was great. My reservation and required pick-up location was an ABSOLUTE DISASTER! I was called at 3pm the day before pick-up and had to drive 3.5 hours from Phoenix to get the truck. This was a massive inconvenience, cost me an entire day of packing, cost me additional money in gas for my personal car and rental truck, and a horrible, stressful experience.

Dino C. 
Rating:
5.0

Customer did not leave a comment.

Monica C. 
Rating:
5.0

Customer did not leave a comment.

josie M. 
Rating:
5.0

Kelly was wonderful !

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Leon M. 
Rating:
2.0

Customer did not leave a comment.

Gibb S. 
Rating:
5.0

Very efficient.

JosephM S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Customer did not leave a comment.

BONNIE M. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Keep up the good work!!!!

George L. 
Rating:
5.0

Some way to verify operation of the trailer brakes would really be nice. Visually, everything seemed to be in order. However, in driving with a load in the trailer it seemed the trailer brakes were providing no assistance. Good thing my truck has massive brakes of its own - and yes, I am quite experienced in towing trailers with brakes and know what to expect.. The brakes were noted to staff on return of the trailer.

Keith R. 
Rating:
5.0

Great staff, including the manager! Best uhaul facility ever, thanks for the experience guy's...lol AWESOME!

Anthony P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary s.  |  First Impressions 
Rating:
5.0

Kelly is Awesome!!!

WAGNER W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chuck W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Fina P.  |  First Impressions 
Rating:
5.0

Just would like to thank the staff for working so hard for me in finding a unit. And helping me with what I needed there were friendly and helpful.

TARA P.  |  First Impressions 
Rating:
5.0

very clean and new recommended thanks

craig h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darcy H.  |  Overall Experience 
Rating:
2.0

I have had a storage unit with Uhaul for over a year. I had no issues until recently, I was 15 days late and received a very rude and threatening letter. That letter is my reason for moving out of this storage unit and into a different company. I did tell the personnel what happened and they were checking into what could be changed with the wording of the letter.

Tonya K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doree H.  |  Overall Experience 
Rating:
5.0

I've been storing my stuff for a very long time and I and my family are appreciative for the love and greatness 💯 ❤ thank you. Above and beyond.

Pikake T.  |  Overall Experience 
Rating:
5.0

The staff was exceptional in their friendly service.

minda s.  |  Overall Experience 
Rating:
5.0

We have NOT moved in yet - we have gone through the process to rent the RV space. Will bring our trailer up in March. Patty was terrific to work with - very responsive and timely in her communications. She made the online process very doable. We greatly appreciate her assistance.

Cynthia J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

luis m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrie D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margaret K.  |  Online Move In 
Rating:
5.0

Patti was an awesome employee she

Allan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy J.  |  First Impressions 
Rating:
2.0

Please reference complaint number 352-7300 which was made a week ago regarding rental space 2139 which is a covered parking for RVs and boats. We have a 19 year experience with U-Haul in Lakeside which has been good. My recent experience renting a covered space was anything but good. Which was documented again through the one 800 number for U-Haul‘s complaints number 3527300. Regulations on how you have to park, We’re not given at the time of pre-paying three months. On the morning of the incident my husband was attempting to put our boat in our spot...When he was accosted by the assistant manager over the storage area. Had she simply stated that it was a regulation and she was sorry that he had not been told. He simply would have turned it around and left. However, that is not what took place he received three mini lectures regarding other clients who were parked in backwards. He was also mini lectured on the fact that he did not have some sort of clicker which was not given to us at the time that we rented ...we had a card only. Then proceeded to say how some higher up manager was coming that day and that this site was going to be written up. All of this took place while my husband was needing to get back to work he is a store manager here on the mountain. It had been snowing overnight and raining. This was an unfortunate incident that took place with an unprofessional employee. It was very shocking to both of us since we’ve had a 19 year positive experience previous to this with our storage rental number 27AB. Which is in the same lot. On the day that we moved out The GM told me that following a review of this incident the remainder of my rental fee would be refunded for the $144.95 to my card. Having spoken to the GM and the customer service department I have been assured that in the future this kind of situation will not take place with our remaining rental in Lakeside. Thank you for your time and consideration, Anita Margeson

ANITA M.  |  Overall Experience 
Rating:
4.0

We haven’t moved in yet but Patti has been wonderful to work with so far. She is knowledgeable, friendly and accommodating.

LOUIS P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmy S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

richard B.  |  Overall Experience 
Rating:
5.0

Kelly was great to deal with!

MARK S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carl S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  First Impressions 
Rating:
5.0

They had shortage issue's and they went out of their way to accommodate me. Kudos to them their staff. Excellent service.

Anthony P.  |  First Impressions 
Rating:
4.0

Thanks

DARLENE D.  |  Overall Experience 
Rating:
5.0

Thanks Great Friendly Service

elosie e.  |  Overall Experience 
Rating:
5.0

Great group of people working at this facility!!

Jennifer B.  |  Overall Experience 
Rating:
5.0

Great customer service,

cody S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jon s.  |  Overall Experience 
Rating:
5.0

Great group of reps working here in LAKESIDE.

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ken s.  |  Overall Experience 
Rating:
5.0

Top notch staff

Joseph V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry s.  |  Overall Experience 
Rating:
1.0

I'm getting emails about this contract, but I'm not the customer. someone gave you my email address, so I'm getting emails that don't have an "Unsubscribe" link. I tried calling the number on the message, but got uhaul corporate. they transferred me to customer service, where I've been on hold with a REALLY TERRIBLE repeating recorded message for 15 minutes now. I'm tired of waiting, so I'm using every other method I can think of to remedy this...please remove markyoung@gmail.com from this account, and add unsubscribe links to your emails.

MARK Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

It is rare to experience the high level of customer service that is provided at U Haul of the White Mountains. Everyone at this facility was helpful and cordial. A very special thank you to Kelly and Patti for their exceptional attention to detail. Each of the ladies went out of their way to ensure that we had the proper storage units for our belongings. We highly recommend this U Haul.

nancy s.  |  First Impressions 
Rating:
5.0

The staff was very helpful both when we dropped off our RV and when we picked it up. Hopeful a space will be available in April 2022. Thank you.

gary s.  |  Overall Experience 
Rating:
5.0

Great service and staff!

MICHAEL D.  |  Overall Experience 
Rating:
5.0

Great group of people there!

Jennifer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brian c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICK M.  |  Overall Experience 
Rating:
5.0

Great staff! Very helpful and knowledgeable! Thank you!

SHAWNA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dino m.  |  Overall Experience 
Rating:
5.0

Great Job

Bob D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

robert w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben O.  |  Overall Experience 
Rating:
5.0

I couldn't have been more blessed with Patti and the rest of the staff at U-Haul. Patti went above and beyond helping me out. I appreciate everything her and the others have done. I don't have a bad thing to say. Thank you for your outstanding service.

Regina G.  |  Overall Experience 
Rating:
5.0

The staff was so helpful in every way! Would definitely recommend this UHaul.

robert b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lori m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynette Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

arizona e.  |  Overall Experience 
Rating:
5.0

Was really amazed my stuff had been in storage for 2 and a half years. No mouse droppings or any damage to my belongings. Definitely would recommend these units.

NANCY C.  |  Overall Experience 
Rating:
4.0

I would suggest filling in the ruts when someone pulls out of a space - just food for thought - after all the rain this summer it was tough to get out

melvin h.  |  Overall Experience 
Rating:
5.0

The staff was friendly and knowledgeable!

THOMAS K.  |  Overall Experience 
Rating:
5.0

We've used this uhaul location multiple times and it is because the customer service representative, Paul, is very knowledgeable and always helps us with everything that we need.

shea f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim z.  |  Overall Experience 
Rating:
5.0

Great staff, very helpful and accommodating every time I visited the facility!

Pamela M.  |  Overall Experience 
Rating:
5.0

customer service very good. very helpful after flooding happen.

larry s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia f.  |  Overall Experience