Need gutters above the loading and unloading area as water drips down on you while you are trying to load/unload. If it is cold, it is very icy and dangerous. The lot does not get plowed very well.

Rob was fantastic. UHaul should feel proud to have a employee like Rob!

Very good & helpful crew. They working hard, but will still stop what they're doing to assist customers & their needs.

They texted me and mentioned a discount but when I called no mention. Was on hold a long time. Have stopped in before and no one there to wait on you. Very slow or nonexistent service.

Rob, as always, is solid gold. Patty is a good communicator and helped facilitate the process seamlessly.

My online reservation wasnt what i expected. (My fault.) I was surprised and very thankful the location was open when I got there on Sunday and the staff was extremely helpful getting it all straightened out. Wonderful on site experience.

Great staff, very friendly & helpful. Trailer return & storage unit rental process was quick & easy.

When I came in to relinquish my keys I wish the front desk clerk would have made sure my account was completely taken care of so I wouldn't have been contacted about a delinquency payment.

UHaul storage has become VERY expensive. I moved my storage because I found a cheaper alternative. Also, I am displeased that I was charged a full month's fee for only 1 day. I was charged on 12/15/20 but was unable to empty my unit until 12/16/20

It would have been nice to have had more employees at the front desk. Everytime I needed help I would have to wait 20 to 30 minutes to get help, very frustrating. Other times I would just leave.

They never answer the phone. So Icpuld not pay my bill on time. They do not take care of the customers in a timely manner. I will never use them again!!

Friendly and knowledgeable took care of me quickly and I was on my way.

Great experience! Thank you. My only concern is that I cannot figure out how to contact anyone at the WT Mtns facility to let them know that I am done with the space!! Call me at 312-343-1117. Thank you

Parking spaces are very tight. We were not able to get our fifth wheel in an out unless there was an open space next-door due to not having enough room. Also why is there so much gravel out there? Needed four-wheel-drive four-wheel-drive. We appreciate all the help from the staff and having a space because it solved a problem for us, but we would not park there again due to the deep gravel and tight parking spaces. We would recommend U-Haul to a friend but only if they have a small camper and four-wheel-drive. We have other friends who are parked in there and they say the same thing.

Kelly was wonderful , Fast Fair Funny and Friendly she was!! love the fact I didn't have to come inside the office to close my account. I will be Back! Thanks for the great Service...