Customer Reviews for U-Haul Moving & Storage of Thornton

Rating:

1.0

The policy of not allowing a customer to borrow a trailer hitch ball, and instead force them to buy one is unconscionable and simply a rip off. Also, the store has a policy of forcing customers to give them the phone number of somebody else to verify who they are very offputting for people who are criminals.

Rating:

4.0

Work was being performed in the shop, lots of dust. Put up a plastic curtain to stop it from blowing into the customer service area

Rating:

5.0

All the staff was super helpful and fast. Very professional

Rating:

5.0

Do the same thing you have been doing !!!your GREAT

Rating:

5.0

Great job

Rating:

5.0

I'm a regular customer at u haul. I always had a good experience with the company. Thanks

Rating:

5.0

It’s excellent the the people who ever work in this facility?

Rating:

3.0

The paperwork I received stated an incorrect tank capacity.

Rating:

5.0

smooth experience....Thanks

Rating:

5.0

everyone was helpful, efficient, and courteous.

Rating:

5.0

They give me a good deal 3 days 578 miles that's was a nice deal thank you you haul

Rating:

1.0

They told one thing over the phone, and they charge me differently, and that was totally dishonesty . They charge me too much I am not satisfied with. Thanks

Rating:

5.0

It was easy and convenient. Good customer service

Rating:

5.0

Awesome service!

Rating:

3.0

Had an exterior unit and unfortunately, I was unable to get my sofa into the unit due to the size of the door. Be that as it may, another issue I encountered was large pools of rain water right outside the doors of all the units on my side. Noticed a rain gutter about 15' from my door and the rain water just collected on my side causing me to have to hop over the water or step right into it soaking my shoes. Imagine having to do that with hand full with oversized objects such as flat panel televisions.

Rating:

5.0

This installation of my new tow hitch looks great and works perfectly. Thanks again.

Rating:

5.0

Keep doing it right like your are

Rating:

5.0

Very helpful and professional personnel.

Rating:

3.0

I returned the truck in under an hour so I shouldn't have got charged as much.

Rating:

4.0

Rental and customer service. Very good, very very simple and affordable. Thank you.

Rating:

5.0

I think there is not need to improve for now because you trained your staff so well. Thank you!

Rating:

5.0

Good pick up service. Great return service. Good prices that keeps me coming back

Rating:

3.0

The online check-in didn't work. I did all the steps and still couldn't check-in online. Luckily there an employee on site to check me in and find my reservation.

Rating:

5.0

Super staff!!

Rating:

4.0

Everything went smoothly, thank you

Rating:

5.0

Everyone was very helpful professional and got me in and out quickly. Overall service great!

Rating:

4.0

I would have appreciated having a light available in my unit. I really appreciated having a remote to open the gate! Staff & management were always friendly & provided excellent service & support. Thank you

Rating:

4.0

Bill was very kind and helpful. Quick installation and he answered my questions.

Rating:

5.0

Very nice customer service.clean equipment and clear payment.

Rating:

5.0

Everything was fine

Rating:

5.0

Everything went smooth, everybody was very helpful. Could get any easier.

Rating:

5.0

My move was from Dublin, I requested my pickup a week ahead of time @ the U-Haul Moving & Storage of Dublin 6265 Scarlett Crt. of Dublin, CA. They sent me to U-Haul Moving & Storage of Thornton in Fremont, CA. This was an additional 60 miles out of my way, I expended, very inconvenient. I will say the folks.in Fremont were OK despite the mix-up on the contract No.73946058 paperwork.

Rating:

3.0

I am writing to express my dissatisfaction with the installation of a trailer hitch on my 2019 RDX by your company. While the installation itself went smoothly, I am extremely disappointed that the trailer door kick sensor no longer works as a result of the hitch installation. When I brought this issue to the attention of the store manager, I was informed that the new hitch had blocked the kick sensor, and that U-Haul does not provide any warning about this potential issue on this product. I find this to be completely unacceptable. As a customer, I expect to be fully informed about any potential risks or limitations associated with the products and services that I purchase. Furthermore, I was informed that U-Haul will not be refunding me the installation fee if I choose to return the product. This policy is not only unfair, but it is also completely unacceptable. I should not be penalized for an issue that was caused by U-Haul's lack of warning or communication about potential issues with this product. I would like to request that U-Haul take immediate action to rectify this situation. Specifically, I would like to request a full refund of the installation fee, as well as an explanation of what steps U-Haul plans to take to ensure that this issue does not happen again to other customers. I am extremely disappointed with the lack of customer service and communication that I have experienced from U-Haul, and I hope that you will take this matter seriously and take appropriate action. Thank you for your attention to this matter.

Rating:

3.0

Ignition interlock was faulty and made it difficult to start vehicle.

Rating:

4.0

Site was understaffed first thing in the morning. My truck was blocked in and had to queue again to get the one in front moved. Friendly staff though, they did their best to sort things out quickly, just wish they had more people on hand.

Rating:

2.0

Training staff to improve friendly and professional service.

Rating:

5.0

The people weee SO lovely to interact with and very helpful too.

Rating:

5.0

I was told 2 dozens of furniture pads for free. But I didn't get that.

Rating:

5.0

Coffee in the waiting room!

Rating:

4.0

Faster customer check out for both rental trucks and storage units. Other than that, this location is great!

Rating:

4.0

Friendly and helpful staff.

Rating:

5.0

My initial installation had some issue. The stop sign was not visible on the attached trailer. But once reported, it was pretty easy it get it fixed. It was a very seamless experience. Thanks

Rating:

5.0

I was able to get in and out quickly with the exact truck I needed

Rating:

5.0

Very easy. Friendly employee that helped us. And very convenient. A little pricey but inflation of course. Thank you so much.

Rating:

5.0

There was some confusion about rental insurance coverage but assistant manager to care of it. So no complain. Screen to sign Kris freezing

Rating:

4.0

An elevator would be nice. I had a unit upstairs and it was hard to carry all my stuff to my unit. Then I have to upgrade to a bigger space which means, I have to move it downstairs. So yes…elevator would be nice. But very friendly staff. So, thanks you all!!!

Rating:

5.0

Very helpful staff. Storage and moving rentals at one place is a plus.

Rating:

5.0

Well maintained vehicles

Rating:

5.0

Just keep doing what u do already !!!

Rating:

5.0

All good.

Rating:

2.0

Scheduling installation was not helpful since I got re scheduled and also it took entire day to install it, email shows installation time as 0.8 and person at location mentioned 2-3 hours, in reality it took 7 hours in total.

Rating:

4.0

Cleaner waiting area with more beverage options

Rating:

5.0

Rental equipment was older than I expected, but it served the purpose. However I was impressed with their proffessionalism. I booked for 2 days, but returned in 30 hrs. They charged me only for 1 day without even me asking for it.

Rating:

5.0

Service was quick and informative, no need for change

Rating:

5.0

The after hours pick up and drop off are the best. One of the better U-Haul locales in my experience

Rating:

5.0

friendly customer service, helpful, always have items, rental equipment ready and onsite, instructions explained and clear.

Rating:

5.0

In a stressful situation, uhaul was a helpful hand. With friendly people to make it smooth and easy.

Rating:

5.0

Only wished that they had elevator where I was but hey at the low prices can't complain very helpful thanks for keeping my stuff safe for years

Rating:

4.0

All Assocites were courteous, helpful and professional. Signed Ralph P Davis.

Rating:

5.0

Appreciate the staff and my cashier was very helpful and friendly.

Rating:

5.0

Great employees you have thanks for all your help

Rating:

5.0

Thank you ill apriciate

Rating:

5.0

Evan manager is very nice, pleasing and professional. He helped me though he was busy running around multi-tasking. Staff members are also very helpful and quick to serve and answer phone calls. Fortunate to have them at our local UHaul.

Rating:

5.0

All your staff we encountered were helpful and friendly

Rating:

5.0

Very nice and helpful. Customer service person that help me was.great.

Rating:

5.0

Recomendado 100/1000

Rating:

4.0

I think you should rethink about the storage units on the second floor. No elevate?

Rating:

5.0

The staff was Very professional and helpful!! The manager Evan is AWESOME!!

Rating:

5.0

Love this unit as they were open for 24 7 access however some staff weren't aware of this and were rude. But I would definitely rent here again if the location was convenient

Rating:

1.0

Rented out a unit I had reserved to someone else, gave me a smaller unit, struggled to find it when trying to show me where to go.

Rating:

5.0

easy to sign up on line and good customer service at the check in desk!

Rating:

5.0

Well Deserved Accolades to Uhaul....I have been working with you for years...this was my first time using your storage service...what a pleasant experience....Thank You...

Rating:

3.0

The storage access hours does not reflect the correct timing. I saw the access hours and had a truck loaded with my stuff ready to unload and the building gate is locked. The office hours are done so couldn’t contact them and the customer service wasn’t helpful on call. Had to end up paying a lot more for the movers to come back and unload, very unpleasant experience.

Rating:

5.0

Good

Rating:

5.0

The employees who work at this location are well informed and very friendly and easy to work with - would definitely recommend.

Rating:

4.0

Very nice crew at their place, however a lack of having a lift to the 2nd floor and very narrow isles made it very difficult to move my items

Rating:

4.0

You sent the survey before confirming close out of the unit. I assume you found all was in order.

Rating:

4.0

The upstairs indoor units could have wider doorways. We had a lot of trouble getting a sectional couch which breaks down into 5 or 6 individual large reclining chairs into it because of the size

Rating:

1.0

Access to unit is very difficult when moving without elevator

Rating:

5.0

Moving is very stressful; it is frustrating that there isnt someone at the return area because they are busy elsewhere. You set it up giving the impression its like returning a rental car - but its doesnt work as well.

Rating:

4.0

Would have liked somethhing that could move stuff up stairs, but the process was smooth

Rating:

5.0

Es excelente el lugar y el servicio personal 👌👍🏼

Rating:

4.0

Very convenient options to access the storage unit. Getting in out of the location was a breeze.

Rating:

4.0

It’s better to have elevator or tools to help carry heavy objects upstairs if the storage unit on 2 nd floor

Rating:

5.0

Been with this location for a few years. Never a problem. Easy access and conveniently located off 880. Friendly staff. Rented trucks here too. Definitely would store my belongings here again!

Rating:

5.0

There was always respect & professionalism between staff & I and staff to staff. Thank you guys for your help.

Rating:

5.0

The Thornton Avenue store and storage has been excellent - honestly the staff is friendly and knowledgeable and the storage area is clean and appears safe.

Rating:

5.0

Fuimos muy bien atendidos. Gracias

Rating:

3.0

Just below customer service margins.

Rating:

3.0

Overall your fees are too high. No bang for the buck. Many other storage facilities are as good and less expensive. I spent over $2000 for a year. Sadly, next time I may shop around for a better deal

Rating:

5.0

I am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.

Rating:

3.0

Not enough access hours for indoor storage

Rating:

5.0

Great professional service

Rating:

5.0

Well informed and willing to show the units at all times for visual inspections great prices and great customer service.

Rating:

3.0

Building wasn't always unlocked near the beginning of access hours. Automatic lights go off too quickly i.e. when doing work in the storage unit. This requires waving out in the hall to turn it back on but it's still a bit of a challenge because it can get down to near total darkness. If there were a dial timer to keep the lights on this would be a lot easier.

Rating:

5.0

Appreciated the cleanliness and help from all staff members.

Rating:

5.0

Diego was very pleasant and helpful!

Rating:

5.0

Excellent. But I never received a confirmation that I moved. I was paid up to 6-18-2020 & moved out on 6-1-2020. I should have received a refund but didn’t 😟

Rating:

5.0

friendly staff

Rating:

3.0

Had the same staff person checking in for a unit and checking out. He was slow moving and glum. Other staff didn't seem any better, as I was observing while waiting. The storeroom area smelled strongly of pesticides and ?marijuana. People looking for day jobs were wandering in the back area as they could walk in the security gate when open. 30 days was free, but no desire to renew!