Customer Reviews for U-Haul Moving & Storage of Thornton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Thornton

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Gary W.
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Customer did not leave a comment.

BARBARA T.
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The store on Thornton Ave. is doing great. Thanks for your assistance.

Narayandgharti M.
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No comment

STEVEN RUSSELL P.
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Customer did not leave a comment.

GEORGE C.
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Customer did not leave a comment.

ERNAN K.
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Nothing, you guys are excellent.

Roberta P. | First Impressions |
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The Thornton Avenue store and storage has been excellent - honestly the staff is friendly and knowledgeable and the storage area is clean and appears safe.

Leshae V. | Overall Experience |
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Customer did not leave a comment.

Michael B. | First Impressions |
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Customer did not leave a comment.

Roselle P.
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Richard Y.
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Fill up truck before loaning it. Don't charge for gas and a random mileage charge. It's not affordable to rent here I'd rather pay a friend $20 than ever come here again

Azhar K.
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Give your employees a handbook on customer service.

JOHN C.
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Customer did not leave a comment.

Aniruddha N.
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Michael S.
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Customer did not leave a comment.

ANTONIO M.
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KEVIN C.
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Quick service. Employees hooked up trailer and assured it was safe best location I've been so far will be back again soon!

MICHAEL A.
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Customer did not leave a comment.

SANDRA S.
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See that their is no food wrapper on passenger seat.And snack box in back of seat. Should be totally cleaned out for the next customer.

JONATHAN L.
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Customer did not leave a comment.

GARY M.
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Customer did not leave a comment.

SHRIRANG M.
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VIJAY K.
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Very comfortable experience

Alteamor M.
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great van & service!

Patrick F.
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Customer did not leave a comment.

Eric G.
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Customer did not leave a comment.

Kasi P.
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All good, Thank you.

Christopher M.
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They were great, hooked up our trailer for us and everything. Super easy and efficient service

DINKER B.
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It was my first experience with UHaul and not happy with service. It took about 50 minutes to get a truck. I booked online and went to pickup, it was quick but finding truck took about 10 minutes, when I found truck, I noticed the windshield has crack, I went in store to switch to different truck, the agent wanted to come out to inspect and tried to convince me take same truck. But it was not safe. I went in store again to switch truck, to my surprise this time I didn't get the Text Msg with link for Inspection. I called customer support and they took their time to send me link. Finally after so much pain I went on road.

JOSEPH A.
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Customer did not leave a comment.

Andrea B.
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Customer did not leave a comment.

Amanda G. | First Impressions |
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Customer did not leave a comment.

MANDI H.
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Customer did not leave a comment.

karriem b. | Overall Experience |
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Customer did not leave a comment.

ESPIRITUELY S.
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Customer did not leave a comment.

Matthew M.
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Customer did not leave a comment.

ANGELICA R.
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Syed S.
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I think experience was better overall

SOURODEEP B.
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Customer did not leave a comment.

Hong L.
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Both check in (Diego) and out customer service people are very friend and helpful. The truck is in good and clean condition. Thank you.

Daniel K.
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nothing everything went perfectly

NANCY N.
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I just have to say. It was smooth sailing. Thank you for making my day easy. I would truly recommend ya'll

Venkat N.
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Customer did not leave a comment.

Anselmo R.
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Easy drop off

David F. | First Impressions |
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Customer did not leave a comment.

MARIAGENEVIEVE S.
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Customer did not leave a comment.

Farhad R. | First Impressions |
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Customer did not leave a comment.

Sunil M.
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Customer did not leave a comment.

HECTOR B.
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Customer did not leave a comment.

Curtis P. | Overall Experience |
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Customer did not leave a comment.

John M. | Overall Experience |
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Customer did not leave a comment.

Michel M.
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William C.
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Better check in documentation.

JEFFREY K.
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Customer did not leave a comment.

BRETT M.
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Nothing...keep up the good work

SANDRA G.
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Customer did not leave a comment.

MICHAEL L.
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Customer did not leave a comment.

SATISH S.
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Customer did not leave a comment.

Julio R. | First Impressions |
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Fuimos muy bien atendidos. Gracias

Balaji S. | Overall Experience |
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Customer did not leave a comment.

ALEX C.
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Great service

Jai Woong S.
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Customer did not leave a comment.

MELVIN Q.
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Customer did not leave a comment.

Shashank Rao W.
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Customer did not leave a comment.

SCOTT P.
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reynaldo A.
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Andrew G.
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Donato M.
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SATISH T.
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AMELIA K.
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Charles M.
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Rowan M.
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Frederik E.
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Way too expensive. Maybe consider ways to make it not so expensive for loyal customers

JEFFREY W.
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Customer did not leave a comment.

Jonathan P.
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Robert P. | Overall Experience |
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Just below customer service margins.

CHRISTOPHER M.
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best service ever!

ROBERT P.
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Customer did not leave a comment.

RHONEIL A.
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Customer did not leave a comment.

Wesley P. | Overall Experience |
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Customer did not leave a comment.

DEWAYNE G.
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Signed up for a one way for pick up at 1pm. They called the morning of telling me I needed to get it an hour ahead of my scheduled time. I had to then change my plans last minute to hustle to get there in time. Not to mention that they told me that they couldn't do one way all of a sudden even though that's what I reserved. So now I also had to bring it all the way back the next day. Then after inconveniencing me extremely they had the nerve to charge me $14 for gas when it wasn't even that much lower than half the tank. It was beyond petty

TERESA P.
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Customer did not leave a comment.

RICARDO P.
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Customer did not leave a comment.

WaiKeung C.
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Customer did not leave a comment.

AZIZULLAH O.
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It's reasonable price and professional and helping employees

KAUSHIKMANIKANDA P.
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Customer did not leave a comment.

Rainier N.
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Customer did not leave a comment.

AMANPREET B.
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Customer did not leave a comment.

Kyle M.
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AUSTIN H.
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DAVID S.
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Not much. Fast and courteous service and quick return at truck side. Never thought renting could be so easy.

Michael V.
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The person hooking up the trailer was extremely helpful! It took a bit of work to get the lights working on the trailer but he never gave up. His effort was GREATLY appreciated!

James H.
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Customer did not leave a comment.

Matthew M.
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Amazing

Mark S.
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Customer did not leave a comment.

linda E.
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Customer did not leave a comment.

ROBERTA P.
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LAWRENCE D.
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Excellent customer service, sturdy and reliable equipment, and a good value.

ANTHONY C.
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Customer did not leave a comment.

Steven B. | Overall Experience |
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Overall your fees are too high. No bang for the buck. Many other storage facilities are as good and less expensive. I spent over $2000 for a year. Sadly, next time I may shop around for a better deal

BALRAJ B.
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Keep up the excellent customer service

Reem H.
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Nothing. This was my second time renting from this location. The staff are friendly, and the vehicles well maintained and stocked.

Isaac E.
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Thank you for allowing me to use your U haul equipment.

James G.
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Customer did not leave a comment.

Wenting Z.
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Customer did not leave a comment.

JEFFREY R.
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Customer did not leave a comment.

Scott T.
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This was the 4th time to finally get a 10 ft truck for a 1 way move from Newark, Ca to Mather, Ca. Ended up w 20 ft truck. Needed for 1 day move, reserved by U Haul for 2 days. Upon pickup in Fremont only my $50 VIP coupon honored. I was told by 2 Cust Service Associates, during 2 previous failures to get truck, that they were each giving me a $100 credit for inconvenience and locking in lowest reservation rate for 10 ft truck until I got a truck. I even accepted offer of 15 foot truck if 10 ft wasn't available. This was not communicated and or reflected upon drop off of U Haul equipment. I called and was rudely challenged on New Year's Day by cust service and told they would look into. Flow of information must be way more fluid, as I was given information on previous reservations on the beginning by helpful operator, but told no previous info from most recent on 1/1/21. 1 month, 4+ reservations, and $360 (which should have ended up being $160), I was able to finish my move from Fremont to Mather, Ca into my first home. Not the house warming gift I had in mind. Please contact me, Scott Turner 510-967-8485 cell ASAP to resolve matter. On site personnel were great, back end dispatch needs a lot of work in being consistent and uniform.

FELIPE P.
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No probs at the Thornton drop off.

brianna O.
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Customer service was excellent, would highly recommend!

HAOJUN L.
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I paid for a hitch and wire installation at this location but they didn't perform the wire installation correctly. The break lights didn't work. Upon pickup of the trailer, the employee Checked the trailer lights and gave me the go. Only after hours of using the trailer did I find out that the break lights are not working due to poor installation.

Beverly M.
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Customer did not leave a comment.

Nagaraj T.
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Customer did not leave a comment.

CHAD B.
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Customer did not leave a comment.

Himanshu R.
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Customer did not leave a comment.

Claudette I. | First Impressions |
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I am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.

Linda L. | Overall Experience |
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Customer did not leave a comment.

Mayra G. | First Impressions |
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Not enough access hours for indoor storage

Chad W. | First Impressions |
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Great professional service

Karren or leonardo j. | First Impressions |
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Customer did not leave a comment.

Shelly E. | First Impressions |
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Customer did not leave a comment.

juan l. | First Impressions |
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Well informed and willing to show the units at all times for visual inspections great prices and great customer service.

Demitri M. | Overall Experience |
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Building wasn't always unlocked near the beginning of access hours. Automatic lights go off too quickly i.e. when doing work in the storage unit. This requires waving out in the hall to turn it back on but it's still a bit of a challenge because it can get down to near total darkness. If there were a dial timer to keep the lights on this would be a lot easier.

NADINE V. | Overall Experience |
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Appreciated the cleanliness and help from all staff members.

Lian R. | First Impressions |
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Diego was very pleasant and helpful!

Laurie G. | Overall Experience |
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Excellent. But I never received a confirmation that I moved. I was paid up to 6-18-2020 & moved out on 6-1-2020. I should have received a refund but didn’t 😟

Alisha O. | Overall Experience |
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Customer did not leave a comment.

Jackie B. | First Impressions |
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friendly staff

Janie E. | Online Move In |
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Customer did not leave a comment.

Alisha O. | First Impressions |
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Customer did not leave a comment.

Georgene M. | Overall Experience |
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Had the same staff person checking in for a unit and checking out. He was slow moving and glum. Other staff didn't seem any better, as I was observing while waiting. The storeroom area smelled strongly of pesticides and ?marijuana. People looking for day jobs were wandering in the back area as they could walk in the security gate when open. 30 days was free, but no desire to renew!

Paul V. | First Impressions |
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Fantastic staff! Went the extra mile for me! Cannot recommend enough! Thank you!!!

RICK C. | Overall Experience |
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Management is professional and reasonable to deal with. Would recommend to friends.

Keane A. | Overall Experience |
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Customer did not leave a comment.

Donovan C. | Overall Experience |
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This Uhaul is the most well organized & has the most knowledgeable staff in all the Uhauls I have used. They made it easy for my move and storage, definitely recommend for your moving or storage needs

Linda M. | Overall Experience |
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All of the employees were very polite and helpful. Overall my experience with U-haul was great I would definitely use your services again and refer my friends to use your services as well. Thanks

DEBORAH C. | Overall Experience |
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Service was good.

Roy O. | First Impressions |
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Customer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.

Janet H. | Overall Experience |
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overall a very good experience

HANNAH H. | Overall Experience |
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Very friendly and helpful staff

YASUKO S. | Overall Experience |
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Please give your staff a break sometimes. They work tirelessly dealing with not so kind customers. They were very courteous and helpful.

Arden W. | First Impressions |
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The phone call I made to make my reservation failed to inform me that I would only have 2 hours to do the entire move and my storage unit was on the 2nd floor with no stairs. I am so angry with y'all

Griselda C. | Overall Experience |
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It’s great location and have good employees 👍

linda s. | First Impressions |
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Outstanding customer service and quick delivery of rental.

Malkiat S. | First Impressions |
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service was excellent.

Elyssa Joy V. | First Impressions |
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The process was smooth and efficient

catherine m. | Overall Experience |
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Great service, thank you all.

Megan J. | First Impressions |
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Kind, friendly and helpful staff. Checkout of storage unit and checkin of trailer was straightforward

Kathryn P. | Overall Experience |
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Thank you for the 30 days of storage while I was getting settled.

Griselda C. | First Impressions |
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Great customer service and helpful

Daniel C. | First Impressions |
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Absolutely excellent, even provided assistance when moving. Really appreciate this facility!

Isidore J. | First Impressions |
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nice friendly staff, excellent service!

KENT C. | First Impressions |
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The first truck was not safe to drive. I returned to the U-Haul Newark (or Fremont) for another, reliable truck. The staff had another truck in 5-minutes and I was back on my work. Thank you.

Rebecca C. | Overall Experience |
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Everyone was very helpfull and professional especially Aaron she always had a smile on her face. Very pleased with all aspects of u- haul so far. My pods are being delivered to Washington on May 14

Rachelle H. | Overall Experience |
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This Thornton Ave, Fremont location, is by far, THE BEST RENTAL with STORAGE FACILITY I’ve ever used. Staff is courteous, able & very knowledgeable Facility is clean and secure. Mngmnt is top notch!

Berlalie C. | Overall Experience |
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None.

Phillip V. | First Impressions |
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Uhaul rep Diego Smith was wonderful & went the extra miles to assist with our storage needs. He was knowledgeable & polite in performing his job. Outstanding employee!

BRIAN K. | Overall Experience |
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After 22years at U-Haul I had to let my junk go.Thanks U-Haul it's been fun.

James S. | Overall Experience |
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Thank you

candy l. | Overall Experience |
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Thank you so much for your service

MONICA Q. | Overall Experience |
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The lights in the hallways would turn off automatically leaving me in my storage unit in the dark many times when I was organizing. I had boxes fall on me because of this.. not safe no lights in unit

Helena C. | First Impressions |
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Great staff!

Brian W. | First Impressions |
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Clean, fast, kind service, good access.

Carol S. | Overall Experience |
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N/A

guiping z. | Overall Experience |
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Excellent,early coming,professional moving.

daisy b. | Reservation |
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Great customer service. Thank you for your help.

Thomas k. | Overall Experience |
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Employee Fernando Ornelas was great. The other times i visited, it felt like i was at an army boot camp. Loosen up customer service staff!

Michael R. | Overall Experience |
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Everyone was Great

hesham d. | Overall Experience |
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very good experience thanks

Long C. | Overall Experience |
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Great storage, can be reserved ahead of the time which is recommended. Otherwise, the storage room may be on the second floor and far away from the entrance door. The staff was helpful.

Victoria M. | Reservation |
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Very Helpful

Neil G. | Reservation |
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Yes I was wondering if there is any kind of a price break for having the storage beneath the stairwell as to you only get half of the space although I was informed this did not realize space

Thomas k. | Reservation |
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No elevator to transport heavy furniture to the second level. Very inconvenient. Forces you to rent a much more expensive lower level unit.

Khiem T. | Overall Experience |
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Everything went well!

Joseph M. | Overall Experience |
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This was the nicest U-Haul I've ever been to! People were helpful and professional. Great communication and service. The bathrooms were clean and the facility was neat and well maintained.

LEDOUX W. | Overall Experience |
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Great customer service

lawrence s. | Overall Experience |
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Great service

No reviews have been submitted for this location.

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