Customer Reviews for U-Haul Moving & Storage of Thornton

8,388 reviews

4833 Thornton Av   Fremont, CA 94536
(Off Hwy 880)

(510) 796-3151

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(510) 796-3151

4833 Thornton Av
Fremont, CA 94536
(Off Hwy 880)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Hector P. 
Rating:
5.0

The young man that assisted me was very pleasant and helpful and I appreciated the way he handled a situation that arose with the truck they had allocated to me. While it took a little time to rectify the situation it didnt seem stressful. Thank you him.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
1.0

Your office over charged me over 305. 00 i did not authorize your office

Jackie M. 
Rating:
5.0

Customer did not leave a comment.

Sumit G. 
Rating:
5.0

Customer did not leave a comment.

SAMEENA T. 
Rating:
1.0

Reserved a auto transport trailer to be picked up at 7pm on 9/30 and i arrived at 6:30pm only to be told the trailer has not been returned by the previous renter. I asked the employee why did they not call me earlier in the day or transfer another trailer to their store he just replied with we've been trying to call him. The only help they offered me was that there is a available trailer 40 mins away. Horrible service.

Javier H. 
Rating:
5.0

Customer did not leave a comment.

sergio G. 
Rating:
5.0

Customer did not leave a comment.

Arbee D. 
Rating:
5.0

Customer did not leave a comment.

Tom O. 
Rating:
5.0

Customer did not leave a comment.

Kyaw L. 
Rating:
4.0

Customer did not leave a comment.

Gunjan K. 
Rating:
5.0

Customer did not leave a comment.

Claud Etta I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sergio G. 
Rating:
5.0

Customer did not leave a comment.

Martha H. 
Rating:
3.0

there is not enough staff at the location, only one guy at the counter, long wait time.

Jay D. 
Rating:
5.0

Customer did not leave a comment.

Marcos R. 
Rating:
5.0

Customer did not leave a comment.

Denslow D. 
Rating:
5.0

Customer did not leave a comment.

Navjot S. 
Rating:
5.0

Customer did not leave a comment.

Amitava M. 
Rating:
5.0

You're all doing well! Just keep up the great work!

Chris J. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

Eddie M. 
Rating:
5.0

Customer did not leave a comment.

sergio G. 
Rating:
3.0

Customer did not leave a comment.

Julia P. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Great fast service. Great price and hassle free return. In and out in less than 10 minutes.

Audie M. 
Rating:
5.0

The young lady that helped me check out was a gem. The only improvement I can imagine is if you would have a lower rate for nonprofits.

JAMES C. 
Rating:
5.0

very nice and very fast

jianheng L. 
Rating:
4.0

Customer did not leave a comment.

Anand P. 
Rating:
4.0

The exterior of the rental was dirty when picked up.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

PETE Y. 
Rating:
2.0

Our issue was that there was only one person trying to check out a lot of people. Then, I was told that the panel truck had 3/4 tank of gas, but when we got in it was on empty. I spent $50 on gas, just to get the guage above empty. We told the clerk when we returned it the next day and he gave us discount on the gas and we were satisfied. All else went well.

RAMONA M. 
Rating:
5.0

Friendly crew. I was greeted and helped the moment I walked in the door. One of the better U-Hauls

Rick C. 
Rating:
5.0

This is my first time renting a U-Haul. It was fast and easy. Thank You!

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

MISTY G. 
Rating:
4.0

the truck ran great and had no problems it was ready when I go there to pick up. I reserved the truck and it was a little stressful not knowing if the truck would be there or not. I think it could have been a little better handled

dennis L. 
Rating:
5.0

Customer did not leave a comment.

Honorio V. 
Rating:
5.0

Customer did not leave a comment.

Yashwanth P.  |  Online Move In 
Rating:
1.0

PLEASE correct my account - I continue to get charged for a storage unit I DO NOT HAVE!!!!!

Niki M. 
Rating:
5.0

Customer did not leave a comment.

larry E. 
Rating:
4.0

Customer did not leave a comment.

Jacquetta H. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

Howard S. 
Rating:
3.0

The truck had 7000 miles on it and ran with a hesitation misfire which consumes more gas. Need to air out truck. It felt I was driving in a ash tray. The employee that helped me was very attentive. I give the employee the highest marks.

Mario G. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

Kathryn P. 
Rating:
4.0

Out of hours return was annoying. When I tried to submit a photo of the equipment online it logged me out of my account several times, finally managed to complete the return after at least 5 failed attempts.

Sern C. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Super great, you all are so friendly, helpful, and accommodating! Thank you!

anam H. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

All of the employees we interacted with were polite and professional

ALISSA L. 
Rating:
5.0

Customer did not leave a comment.

Meena R. 
Rating:
5.0

Easy onlilne reservation, great customer service. Friendly & happy staff.

Lily A. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
1.0

Customer service was terrible and argumentative.

michael L. 
Rating:
4.0

Put an elevator on your storage building!

Norma M. 
Rating:
5.0

Customer did not leave a comment.

Claude H. 
Rating:
5.0

Guys who are working here are so nice and friendly. The truck has a good working condition. The problem is the truck smells bad. So We have to open the windows to breath properly.

oscar D. 
Rating:
5.0

Customer did not leave a comment.

William C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trey G. 
Rating:
3.0

Fix faulty Card payment machines, excess wait time caused to customer and confusion. (Training) Upon return of truck (within 1.5 hours) Employee told me I have to use after hours check in during business hours, which then was immediately overridden by another employee in order to check-in right then. Recommendation is due to convenient location.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

EdMack A. 
Rating:
4.0

Customer experience is excellent

Antonio Jr M. 
Rating:
5.0

Customer did not leave a comment.

ramon prado S. 
Rating:
5.0

Customer did not leave a comment.

Darryl B. 
Rating:
5.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

Customer did not leave a comment.

OmarOscar A. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
3.0

Customer did not leave a comment.

Eric C.  |  First Impressions 
Rating:
4.0

Very good vehicles. Little expensive. But decent

Jaikumar G. 
Rating:
3.0

Advised clerk I was going one way. Clerk input in town. I was inconvenienced by having to return trailer in Fremont as opposed to returning it in Vallejo.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Wai Chon L. 
Rating:
5.0

Customer did not leave a comment.

Rashmikant P. 
Rating:
5.0

Customer did not leave a comment.

Loyd A. 
Rating:
5.0

The employee whom helped me renting was professional and customer centered. Excellent employee.

AMANUEL G. 
Rating:
5.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

Evan, is an amazing guy very knowledgeable, and yes we recommend two other people to get hitches for their car/ Motor Home

AL R. 
Rating:
5.0

Customer did not leave a comment.

Maxwell S. 
Rating:
4.0

Customer Service Rep that helped us was very knowledgeable, friendly & very helpful. Thank you

Muaki F. 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Good customer care tnx guys

Fnu F. 
Rating:
5.0

Customer did not leave a comment.

Isaac C. 
Rating:
5.0

Customer did not leave a comment.

ming B. 
Rating:
5.0

Customer did not leave a comment.

OmarOscar A. 
Rating:
5.0

Thanks to Evan and Stephan for your expertise and speedy checkout. Also I had no idea they had storage units. Wow!

Alexander W. 
Rating:
1.0

The service was horrible I went to multlocations to pick up the truck I had ordered over the phone and they didn't have it so they sent me to another location and they didn't have the truck either so I had to wait to get another truck. And when dropping it off they wanted me to take it to a different location and when we went to go move it it wa año liger there and no one told me that they went to go pick it up. There was no communication and I will not be using uhaul again!

Nataly H. 
Rating:
5.0

I had a great experience from the person who checked me in and the person I turned the truck into. I do wish the truck had more than 1/4 tank of gas. It was annoying having to go straight to a gas station. Other than that it was excellent.

Tiffanie R. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
4.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

The technician that helped me here was amazing and he definitely helped me with my moving plans on short notice. Even though and original rep had given us some bad information, they were able to help turn it all around in the morning without having us lose any time.

David D. 
Rating:
5.0

Customer did not leave a comment.

Diego V. 
Rating:
5.0

Friendly, professional and speedy staff.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

SiuKan L. 
Rating:
4.0

Customer did not leave a comment.

douglas S. 
Rating:
5.0

Customer did not leave a comment.

PERRY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rene S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Both customer service representatives were very helpful. One in particular, I forget his name, helped me fix my trailer electrical attachment. He basically showed me what to fix (so that I could do it myself) which allowed me to take the trailer. Was not expecting that level of help. Thank you.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Robby P. 
Rating:
5.0

I was processed quickly and the return of equipment went smoothly .

Brook P. 
Rating:
5.0

Customer did not leave a comment.

ARIANNA B.  |  First Impressions 
Rating:
5.0

Evan manager is very nice, pleasing and professional. He helped me though he was busy running around multi-tasking. Staff members are also very helpful and quick to serve and answer phone calls. Fortunate to have them at our local UHaul.

Mukesh A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Forum K.  |  Overall Experience 
Rating:
5.0

All your staff we encountered were helpful and friendly

JAMES W.  |  Overall Experience 
Rating:
5.0

Very nice and helpful. Customer service person that help me was.great.

Traci G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuele A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaojun Z.  |  Overall Experience 
Rating:
5.0

Recomendado 100/1000

Maria R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  Overall Experience 
Rating:
4.0

I think you should rethink about the storage units on the second floor. No elevate?

ANTHONY P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jackie B.  |  Overall Experience 
Rating:
5.0

The staff was Very professional and helpful!! The manager Evan is AWESOME!!

MELVA Y.  |  First Impressions 
Rating:
5.0

Love this unit as they were open for 24 7 access however some staff weren't aware of this and were rude. But I would definitely rent here again if the location was convenient

Amberlynn M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chapel T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yingke T.  |  Overall Experience 
Rating:
1.0

Rented out a unit I had reserved to someone else, gave me a smaller unit, struggled to find it when trying to show me where to go.

Joseph H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VAIBHAV K.  |  Overall Experience 
Rating:
5.0

easy to sign up on line and good customer service at the check in desk!

Colleen d.  |  First Impressions 
Rating:
5.0

Well Deserved Accolades to Uhaul....I have been working with you for years...this was my first time using your storage service...what a pleasant experience....Thank You...

EMILY S.  |  Overall Experience 
Rating:
3.0

The storage access hours does not reflect the correct timing. I saw the access hours and had a truck loaded with my stuff ready to unload and the building gate is locked. The office hours are done so couldn’t contact them and the customer service wasn’t helpful on call. Had to end up paying a lot more for the movers to come back and unload, very unpleasant experience.

Forum K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yingke T.  |  First Impressions 
Rating:
5.0

Good

JOSHUA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris w.  |  Overall Experience 
Rating:
5.0

The employees who work at this location are well informed and very friendly and easy to work with - would definitely recommend.

Roberta P.  |  Overall Experience 
Rating:
4.0

Very nice crew at their place, however a lack of having a lift to the 2nd floor and very narrow isles made it very difficult to move my items

Johannes H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hardial A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel A.  |  First Impressions 
Rating:
4.0

You sent the survey before confirming close out of the unit. I assume you found all was in order.

Michael F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne F.  |  Overall Experience 
Rating:
4.0

The upstairs indoor units could have wider doorways. We had a lot of trouble getting a sectional couch which breaks down into 5 or 6 individual large reclining chairs into it because of the size

MARGARET S.  |  First Impressions 
Rating:
1.0

Access to unit is very difficult when moving without elevator

THOMAS T.  |  First Impressions 
Rating:
5.0

Moving is very stressful; it is frustrating that there isnt someone at the return area because they are busy elsewhere. You set it up giving the impression its like returning a rental car - but its doesnt work as well.

Michael F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua F.  |  Overall Experience 
Rating:
4.0

Would have liked somethhing that could move stuff up stairs, but the process was smooth

Christopher T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rebecca M.  |  Overall Experience 
Rating:
5.0

Es excelente el lugar y el servicio personal 👌👍🏼

Sara D.  |  Overall Experience 
Rating:
4.0

Very convenient options to access the storage unit. Getting in out of the location was a breeze.

Samar R.  |  Overall Experience 
Rating:
4.0

It’s better to have elevator or tools to help carry heavy objects upstairs if the storage unit on 2 nd floor

Emi O.  |  Online Move In 
Rating:
5.0

Been with this location for a few years. Never a problem. Easy access and conveniently located off 880. Friendly staff. Rented trucks here too. Definitely would store my belongings here again!

monica m.  |  Overall Experience 
Rating:
5.0

There was always respect & professionalism between staff & I and staff to staff. Thank you guys for your help.

val d.  |  Overall Experience 
Rating:
5.0

The Thornton Avenue store and storage has been excellent - honestly the staff is friendly and knowledgeable and the storage area is clean and appears safe.

Roberta P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leshae V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amanda G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karriem b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Farhad R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Curtis P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Fuimos muy bien atendidos. Gracias

Julio R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Balaji S.  |  Overall Experience 
Rating:
3.0

Just below customer service margins.

Robert P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wesley P.  |  Overall Experience 
Rating:
3.0

Overall your fees are too high. No bang for the buck. Many other storage facilities are as good and less expensive. I spent over $2000 for a year. Sadly, next time I may shop around for a better deal

Steven B.  |  Overall Experience 
Rating:
5.0

I am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.

Claud Etta I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  Overall Experience 
Rating:
3.0

Not enough access hours for indoor storage

Mayra G.  |  First Impressions 
Rating:
5.0

Great professional service

Chad W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karren or leonardo j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly E.  |  First Impressions 
Rating:
5.0

Well informed and willing to show the units at all times for visual inspections great prices and great customer service.

juan l.  |  First Impressions 
Rating:
3.0

Building wasn't always unlocked near the beginning of access hours. Automatic lights go off too quickly i.e. when doing work in the storage unit. This requires waving out in the hall to turn it back on but it's still a bit of a challenge because it can get down to near total darkness. If there were a dial timer to keep the lights on this would be a lot easier.

Demitri M.  |  Overall Experience 
Rating:
5.0

Appreciated the cleanliness and help from all staff members.

NADINE V.  |  Overall Experience 
Rating:
5.0

Diego was very pleasant and helpful!

Lian R.  |  First Impressions 
Rating:
5.0

Excellent. But I never received a confirmation that I moved. I was paid up to 6-18-2020 & moved out on 6-1-2020. I should have received a refund but didn’t 😟

Laurie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha O.  |  Overall Experience 
Rating:
5.0

friendly staff

Jackie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janie E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alisha O.  |  First Impressions 
Rating:
3.0

Had the same staff person checking in for a unit and checking out. He was slow moving and glum. Other staff didn't seem any better, as I was observing while waiting. The storeroom area smelled strongly of pesticides and ?marijuana. People looking for day jobs were wandering in the back area as they could walk in the security gate when open. 30 days was free, but no desire to renew!

Georgene M.  |  Overall Experience 
Rating:
5.0

Fantastic staff! Went the extra mile for me! Cannot recommend enough! Thank you!!!

Paul V.  |  First Impressions 
Rating:
5.0

Management is professional and reasonable to deal with. Would recommend to friends.

RICK C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keane A.  |  Overall Experience 
Rating:
5.0

This Uhaul is the most well organized & has the most knowledgeable staff in all the Uhauls I have used. They made it easy for my move and storage, definitely recommend for your moving or storage needs

Donovan C.  |  Overall Experience 
Rating:
5.0

All of the employees were very polite and helpful. Overall my experience with U-haul was great I would definitely use your services again and refer my friends to use your services as well. Thanks

Linda M.  |  Overall Experience 
Rating:
4.0

Service was good.

DEBORAH C.  |  Overall Experience 
Rating:
5.0

Customer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.

Roy O.  |  First Impressions 
Rating:
4.0

overall a very good experience

Janet H.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

HANNAH H.  |  Overall Experience 
Rating:
5.0

Please give your staff a break sometimes. They work tirelessly dealing with not so kind customers. They were very courteous and helpful.

YASUKO S.  |  Overall Experience 
Rating:
1.0

The phone call I made to make my reservation failed to inform me that I would only have 2 hours to do the entire move and my storage unit was on the 2nd floor with no stairs. I am so angry with y'all

Arden W.  |  First Impressions 
Rating:
5.0

It’s great location and have good employees 👍

Griselda C.  |  Overall Experience 
Rating:
5.0

Outstanding customer service and quick delivery of rental.

linda s.  |  First Impressions 
Rating:
5.0

service was excellent.

Malkiat S.  |  First Impressions 
Rating:
5.0

The process was smooth and efficient

Elyssa Joy V.  |  First Impressions 
Rating:
5.0

Great service, thank you all.

catherine m.  |  Overall Experience 
Rating:
5.0

Kind, friendly and helpful staff. Checkout of storage unit and checkin of trailer was straightforward

Megan J.  |  First Impressions 
Rating:
5.0

Thank you for the 30 days of storage while I was getting settled.

Kathryn P.  |  Overall Experience 
Rating: