Customer Reviews for U-Haul Moving & Storage of Thornton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Thornton

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Jose A.
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Customer did not leave a comment.

Joseph P.
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Give the great service that I got. Thanks

Gladys R.
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Customer did not leave a comment.

Douglas N.
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Ronnie R.
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Angela S.
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Tina C.
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have more cashiers at the desk. There was only 1 guy trying to handle the line & customers questions. The line started to get kind of long.

Richard W.
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Customer did not leave a comment.

Chengzhe X.
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Customer did not leave a comment.

Michael T.
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Checking the truck for dents/scratches was sort of a pain because you can’t see all the little “x”s. Other than that, all was good and fast.

Salene W.
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More customer contact

Rick M.
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The app to self checkout did not work again. I had 3 rentals this month and 2 out 3 times I had to go to the counter

James G.
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Customer did not leave a comment.

fatema R.
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No problems at all here. The woman was friendly and competent. It flowed easily.

Karl A.
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My Samsung Galaxy S4 smartphone does not work with UHaul's equipment inspection software (received link via texr message). I was unable to approve photos of a trailer that showed its condition.

Julie A.
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None

Jennifer F.
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Customer did not leave a comment.

Jacqueline S.
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The driver’s seat was very difficult to move forward in the 17 footer I rented. Other than that the truck worked out well.

Angel L.
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Customer did not leave a comment.

Herbert O.
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Rick M.
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The truck had 11 miles to empty when I got it. I barely made it to a gas station before running out of gas

Steven F.
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Customer did not leave a comment.

Davey A.
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Excellent service.

Phil V.
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Great customer service!

Yolanda C.
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Customer did not leave a comment.

Joseph M.
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Gary G.
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Donald D.
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It would be nice to have a staff member meet you when you return the trucks. I had to walk to the counter on the inside to be requested to return to the vehicle. I’m handicapped so it’s just a bit more of a challenge for me.

Brian E.
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Customer did not leave a comment.

Tianyu H.
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Arturo H.
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Alan B.
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very good and fast service

Ashish S.
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Customer did not leave a comment.

Daniel R.
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The employees were very helpful, and professional.

Kiwoba A.
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Excellent customer service!

Vedison S.
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Good ,clean and affordable

James F.
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will never use uhaul again I should be reimbursed for the problems I encountered

Eric S.
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Customer did not leave a comment.

thomas S.
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Elizabeth Y.
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Great customer service, great technology to assist with the process. A ? in my book.

William K.
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Customer did not leave a comment.

Nipun C.
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Ankur S.
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Lennie C.
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Fast and easy

Martin H.
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Gregory P.
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Nothing at this time. Keep up the good work.

Howard L.
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No problems, no issues.

Robert B.
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Customer did not leave a comment.

Margot S.
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Customer did not leave a comment.

Shejuana A.
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Customer did not leave a comment.

DEBRA A.
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I just wanted to add that Les at the UHaul store on Grimmer was awesome. Could not have asked for better service!

Daniel D.
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Customer did not leave a comment.

Lani K.
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Kabir T.
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The 26 footer truck failed to start and was sitting in our driveway blocking our access to garage while we were trying to move in to a different house this was so painful and cost us ao much money as the movers charged us more because everything had to be taken in via backyard.

Maritza M.
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Thanks you

Dandre L.
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Customer did not leave a comment.

Walter W.
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Quick, easy and economical.

Gregory S.
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Customer did not leave a comment.

Amrit S.
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Customer did not leave a comment.

Juan B.
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Very friendly quick professional and just a super easy overall experience no hidden agenda!!

Lawrence L.
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Customer did not leave a comment.

Carlo S.
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Patricia K.
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Ricki M.
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Jeremy initially made our reservation doing a great job. Arriving as scheduled Angel was great in the morning setting us up. Return was smooth and easy but failed to get the associates name. We have used this facility before and will continue to.

John B.
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The mobile checkout process needs improvement. It is somewhat cumbersome and although you can perform most of the required processes to rent a vehicle, you still are required to come into the office to pick up key. In my case, the key took a while for staff to locate.

Tammy A.
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Customer did not leave a comment.

Dwight S.
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Always quality people and equipment

Maridiana S.
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Shaiqa D.
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Rosa B.
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David C.
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Excellent service from my advisor.

Joseph W.
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Customer did not leave a comment.

Donovan C. | Overall Experience |
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This Uhaul is the most well organized & has the most knowledgeable staff in all the Uhauls I have used. They made it easy for my move and storage, definitely recommend for your moving or storage needs

Andrew G.
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Customer did not leave a comment.

Audie T.
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I had an excellent moving day! The bathroom was very clean as well. I took a friend there who will also be moving.

Gary M.
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Customer did not leave a comment.

HSINYEN L.
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Charles G.
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Jeff C.
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The online booking, checking in on-site, and drop off at the end of the day were all so perfectly easy. Will do again.

Robert P.
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Continue the good customer service. I appreciate the fact that you accept debit cards. My experience with Monarch was much different.

Shaun I.
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Customer did not leave a comment.

meghna suresh G.
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Customer did not leave a comment.

Francis M.
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the staff was polite and courteous but the wait time was long because they were understaffed

Patrick N.
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Vincent Cayaban really help me from the start to the end. I also have a UBox. He make sure that I get my expectation.

Syed A.
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Customer did not leave a comment.

Miguel D.
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Hector P.
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Great location and good service.

Michael S.
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Customer did not leave a comment.

James L.
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They charged me for trailer insurance that I declined. $11.00 was charged to my credit card for insurance I refused. And when I returned the trailer, the boy said he could.not look up my contract and he could not refund my money. However, he was very courteous and kind.

Gregory P.
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No recommendations. Always been a positive experience.

Keith H.
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The auto-transport is very oily and dirty.

Gwen H.
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Customer did not leave a comment.

Nancy E.
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Customer did not leave a comment.

Anthony G.
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When I rent from this location, the people there are awesome , friendly and very helpful , always consistent.

Isidor J.
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No change, keep up the good work.

Fernando S.
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KEEP the professionalism

Charles H.
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Customer did not leave a comment.

Christine T.
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Quick and friendly service!

Donald B.
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Customer did not leave a comment.

Marcos O.
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There really isn’t any improvement for a good customer service. All of the U-Haul team was professional and courteous to every single customer I seen when I was there. Five star thumbs up for me. Thank you U-Haul

Ahmadullah H.
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Rent truck must be cleaned.

Linda M. | Overall Experience |
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All of the employees were very polite and helpful. Overall my experience with U-haul was great I would definitely use your services again and refer my friends to use your services as well. Thanks

DEBORAH C. | Overall Experience |
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Service was good.

Roy O. | First Impressions |
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Customer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.

Janet H. | Overall Experience |
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overall a very good experience

HANNAH H. | Overall Experience |
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Very friendly and helpful staff

YASUKO S. | Overall Experience |
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Please give your staff a break sometimes. They work tirelessly dealing with not so kind customers. They were very courteous and helpful.

Arden W. | First Impressions |
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The phone call I made to make my reservation failed to inform me that I would only have 2 hours to do the entire move and my storage unit was on the 2nd floor with no stairs. I am so angry with y'all

Griselda C. | Overall Experience |
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It’s great location and have good employees 👍

linda s. | First Impressions |
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Outstanding customer service and quick delivery of rental.

Malkiat S. | First Impressions |
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service was excellent.

Elyssa Joy V. | First Impressions |
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The process was smooth and efficient

catherine m. | Overall Experience |
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Great service, thank you all.

Megan J. | First Impressions |
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Kind, friendly and helpful staff. Checkout of storage unit and checkin of trailer was straightforward

Kathryn P. | Overall Experience |
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Thank you for the 30 days of storage while I was getting settled.

Griselda C. | First Impressions |
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Great customer service and helpful

Daniel C. | First Impressions |
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Absolutely excellent, even provided assistance when moving. Really appreciate this facility!

Isidore J. | First Impressions |
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nice friendly staff, excellent service!

KENT C. | First Impressions |
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The first truck was not safe to drive. I returned to the U-Haul Newark (or Fremont) for another, reliable truck. The staff had another truck in 5-minutes and I was back on my work. Thank you.

Rebecca C. | Overall Experience |
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Everyone was very helpfull and professional especially Aaron she always had a smile on her face. Very pleased with all aspects of u- haul so far. My pods are being delivered to Washington on May 14

Rachelle H. | Overall Experience |
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This Thornton Ave, Fremont location, is by far, THE BEST RENTAL with STORAGE FACILITY I’ve ever used. Staff is courteous, able & very knowledgeable Facility is clean and secure. Mngmnt is top notch!

Berlalie C. | Overall Experience |
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None.

Phillip V. | First Impressions |
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Uhaul rep Diego Smith was wonderful & went the extra miles to assist with our storage needs. He was knowledgeable & polite in performing his job. Outstanding employee!

BRIAN K. | Overall Experience |
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After 22years at U-Haul I had to let my junk go.Thanks U-Haul it's been fun.

James S. | Overall Experience |
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Thank you

candy l. | Overall Experience |
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Thank you so much for your service

MONICA Q. | Overall Experience |
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The lights in the hallways would turn off automatically leaving me in my storage unit in the dark many times when I was organizing. I had boxes fall on me because of this.. not safe no lights in unit

Helena C. | First Impressions |
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Great staff!

Brian W. | First Impressions |
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Clean, fast, kind service, good access.

Carol S. | Overall Experience |
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N/A

guiping z. | Overall Experience |
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Excellent,early coming,professional moving.

daisy b. | Reservation |
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Great customer service. Thank you for your help.

Thomas k. | Overall Experience |
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Employee Fernando Ornelas was great. The other times i visited, it felt like i was at an army boot camp. Loosen up customer service staff!

Michael R. | Overall Experience |
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Everyone was Great

hesham d. | Overall Experience |
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very good experience thanks

Long C. | Overall Experience |
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Great storage, can be reserved ahead of the time which is recommended. Otherwise, the storage room may be on the second floor and far away from the entrance door. The staff was helpful.

Victoria M. | Reservation |
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Very Helpful

Neil G. | Reservation |
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Yes I was wondering if there is any kind of a price break for having the storage beneath the stairwell as to you only get half of the space although I was informed this did not realize space

Thomas k. | Reservation |
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No elevator to transport heavy furniture to the second level. Very inconvenient. Forces you to rent a much more expensive lower level unit.

Khiem T. | Overall Experience |
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Everything went well!

Joseph M. | Overall Experience |
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This was the nicest U-Haul I've ever been to! People were helpful and professional. Great communication and service. The bathrooms were clean and the facility was neat and well maintained.

LEDOUX W. | Overall Experience |
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Great customer service

lawrence s. | Overall Experience |
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Great service

No reviews have been submitted for this location.

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