F August E. on 9/25/2016
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Truck cabin contained a lot of dog hair; likely from the previous renter
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MATTHEW N. on 9/25/2016
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Staff are ignorant and rude. UHaul website pointed me to location with no vehicles in stock, oR recognition of my reservation or print confirmation. I WAS TOLD TO COMPLAIN TO WEBSITE.
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Ron A. on 9/24/2016
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Big location, easy right off the Hi-way. Even easier to get in and out especially if towing a large trailer with even a motor home. Great!! Open late, lot well lit !!
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SHARLEENE A R. on 9/24/2016
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I do not know why I was charged so much for the same truck this time. I had engine problems and had to sit and wait for it to cool every time I stopped.Why was I not allowed any miles for this truck like the last one?
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NASH A. on 9/22/2016
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you guys are ok and to improve keep up the good servise
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Rich A. on 9/21/2016
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The door on the trailer I rented did not go all the way up. I told your rep. Made my move a little harder
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Thomas H. on 9/21/2016
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Very good service, definitely use them again.
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Randy F. on 9/20/2016
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The only issue was that we did not receive a call that our rental was changed to a larger size, which did not work for our situation. The employees at the Fremont U-haul took care of the situation for us. Thank you!
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Ralph W. on 9/19/2016
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I REALLY like being able to reserve a truck online and return it, if necessary, after store hours. Customer convenience is the name of the game. Thanks!
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Todd V. on 9/19/2016
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Super fast process. Friendly service. Great experience overall.
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Frank F. on 9/19/2016
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check out was super easy and very helpful.
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Jason C. on 9/19/2016
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Another efficient satisfying rental experience.
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DENISE D. on 9/18/2016
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The customer service was FANTASTIC and entertaining. Never a dull moment at this location. All employees worked real well together. Made me almost want to work there as well...GREAT WORK TEAM THORNTON and KEEP IT UP MGMT..... thanks for the pleasant visit...??????
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Ramona M. on 9/18/2016
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No Suggestions - you guys are professionals and have all your ducks in a row. Your employees are always pleasant and easy to work with. Always a pleasure dealing with you. Thank You.
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EMILY S. on 9/15/2016
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Excellent and enjoyable customer service... Thanks
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Michael S. on 9/15/2016
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very good service
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Rich A. on 9/13/2016
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Quicker check out procedure Need more employees
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Anthony L. on 9/13/2016
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trailer seemed fine but the it was a little dirty. customer service was great
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PHIL A. on 9/12/2016
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Way to expensive at a rate of $19.95 I paid $190.00 for a round trip to Gilroy back to Fremont. That's just way to much Money. Good customer service though....
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Jose L. on 9/12/2016
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Maintain your Good and Courteous Relations with Customers , even as you Maintain your Rental Vehicles in Good Conditions . Keep Up the Good Work .
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Ryan W. on 9/11/2016
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Service was prompt and efficient. Trailer was. Perfect. Very pleased.
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Letty L. on 9/7/2016
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Appy discount to returned customer and/or add a free dolly. :)
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esther g. on 9/7/2016
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Everything is okay.
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rose H. on 9/6/2016
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I would definitely come back to this location again.
I had a bad experience at the Hayward Jackson location and that location will never get my business again. The staff needs to work on their customer service. And manager needs to work with better to accommodate their customers.
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ROHIT V. on 9/6/2016
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UHaul in genereal, are misleading the clients by advertising themselves as $19.95 pick up vehicles. It is never below $50 in reality. If i were an attorney, i would file a case against you to stop this sort of false advertising.
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