Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer Service rep was friendly and fast and efficient.
ANDRE E
Rating:
5.0
They were Amazing! Evan was so professional and speedy with his service. He trouble shooted our situation and came up with a solution. I would recommend this location and its friendly , helpful staff any day. Hard workers.
Tammy C
Rating:
4.0
Customer did not leave a comment.
Jill H
Rating:
4.0
Customer did not leave a comment.
FRANCISCO T
Rating:
5.0
Very easy to rent & return.
ELIZABETH S
Rating:
5.0
Customer did not leave a comment.
Eddica G
Rating:
5.0
Very recommended 👌
HALAMEHI A
Rating:
3.0
When i dropped off the rental truck the line for customer service was long. At least 4 to 5 customers waiting in line on Sunday morning.
Richard C
Rating:
1.0
This review is solely based on todays experience with Josiah Bright during the rental return process. Josiah was unprofessional and unethical. Not sure if he was under the influence of marijuana or just an intentional time waster, but we have always had quick and easy returns on our previous rentals here without issue. Getting a printed receipt from him was like pulling teeth. He couldn't figure out how to use his handheld device and then stated I went over my 300 miles when i only had 290. Then he said I went over on my time and was late. Also untrue. Then he just sat in the driver side for several minutes just wasting more time. I don't know if he was just trying to scam me or is just really that incompetent. Then after about 5 mins of my son and I just standing there waiting for Josiah to close out our invoice, I finally asked for a manager. My wife was waiting for us and I had her park the car, and told her I have to go inside. Josiah then became hostile, and aggressive. I laughed at his failed attempt to intimidate me and walked away from Josiah (for his own safety) and went inside to get manager assistance. As I was speaking to the young lady at the desk with the piercings, (who has helped us before without any issue), Josiah stormed in and kept interrupting our conversation until I told him to walk away and let me talk to her in peace. He refused. I asked him a second time and refused. Apparently he thought I was scared of him but he found out real quick when I finally got upset at his constant interruptions and told him to back off and let us get this done so we can leave. Fortunately The young lady seen I was now upset and stepped in and told him to back off as she reviewed all the charges from our estimate for accuracy. She stated all was good a and that there' weren't any additional charges or issues as Josiah had previously claimed. She handed me our receipt as originally requested from Josiah and we left.
Whatever Josiah's deal is its gonna get him in trouble . Either he is intentionally trying to scam customers with fraudulent charges or he needs some MAJOR training on how to check in vehicles professionally, timely and ethically.
OMKAR S
Rating:
3.0
Container was dispatched before time and before fully loaded. Had lots of issues. Not at all happy Thanks
Lalit B
Rating:
4.0
Customer did not leave a comment.
KENT S
Rating:
5.0
Customer did not leave a comment.
Wina S
|
Overall Experience
Rating:
3.0
The trailer we reserved wasn't available at the location we wanted, we were notified the day before that it wasn't available. We had to drive farther than we wanted to get the trailer. It would be nice if the location we requested doesn't have the trailer that it would be apparent during the reservation process so we are not scrambling the day before to find one.
GREGORY H
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Customer did not leave a comment.
LLOYD D
Rating:
5.0
It was a really friendly place and I felt like they cared about my trip which i really appreciated.
MITCHELL C
|
Overall Experience
Rating:
5.0
No complaints. From making reservations to drop off. Very professional and efficient company.
KENNETH D
Rating:
5.0
Customer did not leave a comment.
MERZA A
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
1.0
Reimburse customers on days and gas.
Zachary W
Rating:
3.0
Customer did not leave a comment.
Ray S
Rating:
5.0
Customer did not leave a comment.
EDIN A
Rating:
5.0
I always rent from this location. Every time I rent from them, the staff is awesome! They always have the equipment that I need.
CHRISTINE L
Rating:
5.0
Customer did not leave a comment.
JOHNMICHAEL H
Rating:
3.0
I'm looking for the truck for 5 mits idon't have help to get the truck to bad,
ESMERALDA U
Rating:
5.0
Nothing
MARCEL B
Rating:
5.0
Thornton Location has FANTASTIC Customer Service. Your Store manager, is very knowledgeable and very considerate.
My interactions with the other staff members are always professional and courteous. Kudos to All you you !!! ;D
DELLAROSA K
Rating:
5.0
Customer did not leave a comment.
JOSEDELREFUGIO R
Rating:
4.0
Very fast and clean service..
BRYAN A
Rating:
5.0
Customer did not leave a comment.
Omar A
Rating:
4.0
Customer did not leave a comment.
BRAD P
Rating:
3.0
The contract on paper did not align with the contract in the app so there was a bit of confusion that was fixed at the end.
Melvin G
Rating:
5.0
Been renting from this location. Staff is really nice and helpful. Would definitely recommend these guys.
ADAM N
Rating:
4.0
Trailer had a good amount of trash in it.
ARMIN P
Rating:
2.0
I didn't get the utility dolly that I was charged for. When I registered I requested a dolly and when I arrived to pickup a truck, I requested one. I was given the keys and recipient and told to look for a certain number on top of the truck. The milage on the paperwork was incorrect, so I was charged an extra $8 for "going over the mileage"', when I returned the truck.
DORAIEA W
Rating:
5.0
Customer did not leave a comment.
SARAH P
Rating:
5.0
Good communication. On time delivery.
Luke A
Rating:
5.0
It was great I was cold and the lovely lady told me I could go inside to stay warm
Laura L
Rating:
5.0
Customer did not leave a comment.
Habib K
Rating:
5.0
Customer did not leave a comment.
DAVID G
Rating:
5.0
Customer did not leave a comment.
Kevin Z
Rating:
5.0
Customer did not leave a comment.
DAVID L
Rating:
5.0
License plate was beat up and couldn’t read it. The trailer overall worked great but it’s old.
TIMOTHY H
Rating:
4.0
Identify the location bar code for the on-line returns. I tried scanning everything I could find and nothing worked.
MICHAEL C
Rating:
4.0
Customer did not leave a comment.
Vernabette H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARTHUR R
Rating:
5.0
I couldn't check in the truck after use, I scanned the qr code and it really messed up my phone. Malware I believe.
SHERMAN W
Rating:
5.0
Customer did not leave a comment.
Kenneth M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Therese G
Rating:
4.0
The people were friendly and helpful.
ALANA C
Rating:
1.0
Asking for too much privacy data from a consumer is excessive and down right wrong. The manager Evan has his own agenda with wanting pictures of consumers who rent a simple trailer and phone numbers of friends and family show a lack of mistrust from all customers. I would like to know what he is doing with our biometric data he collects from each customer when he takes these pictures. I called other local stores and they only do this when a vehicle is being taken out of state. I will be calling corporate to see how my data is being Stored and who has access to it.
There are other ways protect U-hauls property, but to be treated like a criminal it outright wrong.
ALEJANDRINO L
Rating:
5.0
Customer did not leave a comment.
OSCAR B
Rating:
5.0
Customer did not leave a comment.
AGUSTIN S
Rating:
3.0
When I was going thru the steps in the link to inspect my rental truck before departure I quickly turned on the ignition to check the mileage & fuel gauge. Because I was standing outside the vehicle the fuel gauge appeared close to the stated 3/8ths of a tank on the rental agreement so proceeded to finish the process & pulled out of the lot. When I was a block away from the lot I noticed that not only was the fuel gauge not actually near 3/8ths but it was only a hair above 1/4th of a tank. I quickly took a picture on my phone showing the current mileage & the 1/4 tank of fuel. A minute later I arrived home (I live 1.2 miles from the lot) & called to explain the issue with the fuel level. Essentially I was told there was nothing I could do - so I ended up having to buy an extra 2 gallons of gas to refill the tank to 3/8ths. All for a 10 total mile rental. Pretty frustrating.
MICHAEL A
Rating:
5.0
Customer did not leave a comment.
PENELOPE H
Rating:
5.0
Customer did not leave a comment.
JORDAN T
Rating:
4.0
I was disappointed when I asked a staff after dropping off the vehicle if there is big trash bin or recycling bin I can throw a plastic piece (door mat) in it, since I was in a rush to return the cargo van and forgot to take it out, but the guy said they have to charge me for it just to throw it away (are u serious?). I decided to asked another staff and he was willing to show me where to throw it.
STEVEN N
Rating:
5.0
The shop team was great!
JOSEPH L
Rating:
5.0
Good Customer Service
OSCAR L
Rating:
5.0
Customer did not leave a comment.
LARRY B
Rating:
5.0
Excellent, friendly service from Jacob today, he made the transaction easy. He provided a clear explanation of the paperwork and options and then followed me outside to move a vehicle out of the way so that I could park my personal car while I used the rental.
LIV I
Rating:
5.0
Very personable customer service, the Thornton location was able to manage numerous customers at once, bravo
ORBRE F
Rating:
4.0
Customer did not leave a comment.
ALLEN E
Rating:
5.0
Put on new wiper blades..
EDWARD M
Rating:
5.0
Getting my vehicle was great and so was turning it in. Thank you for making process seamless
ROGER Y
Rating:
5.0
Customer did not leave a comment.
ISAAC B
Rating:
5.0
One of my best storage experiences.
Maurice J
|
Overall Experience
Rating:
5.0
Have windshield washer fluid container full., thanks.
DANIEL H
Rating:
4.0
Customer did not leave a comment.
NANDAN R
Rating:
5.0
Quick and easy experience.
JUSTIN V
Rating:
4.0
Customer did not leave a comment.
WAN K
Rating:
3.0
Customer did not leave a comment.
DAVID G
Rating:
4.0
Perfect!
PHILLIP G
Rating:
4.0
Customer did not leave a comment.
ELIZABETH S
Rating:
5.0
Customer did not leave a comment.
WILLIAM W
Rating:
5.0
El guy que estaba atendiendo era un poco apático se veía molesto y enojado
ANGEL O
|
First Impressions
Rating:
5.0
Everyone involved did an amazing job and all of my items arrived safely. The customer service reps were kind and the delivery driver who helped me in Beaumont (Trace) gave excellent service. I would recommend U-Box to others and would schedule delivery for myself again if needed. The only negative part of the experience was having to sit and wait for the U-haul system/website to load while in-store and over the phone. All employees involved did wonderfully, but I recommend that U-Haul update or change their system because employees and customers have to sit and wait until it goes through to get anything done and that is frustrating for everyone. Thank you!
Tina S
Rating:
5.0
Customer did not leave a comment.
Aurea S
Rating:
5.0
Customer did not leave a comment.
PAVAN W
Rating:
4.0
Customer did not leave a comment.
Traci G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILLIP C
Rating:
5.0
Customer did not leave a comment.
BRANDON M
Rating:
5.0
Service was excellent, and timely. Personnel very knowledgeable,
ERNIE A
Rating:
4.0
A bit rude person behind the counter, and also I was asking the SAME info I entered before online (to save time) again at the counter, which defeat the purpose of entering everything online prior to the visit.
Frank S
Rating:
5.0
Customer did not leave a comment.
WESLEY S
Rating:
5.0
They were so very helpful and accommodating. Very friendly people who work there.
MICHAEL A
Rating:
5.0
Customer did not leave a comment.
Amanda D
Rating:
5.0
Excellent app. Very convenient self checkout process.
GIRIDHAR M
Rating:
5.0
Customer did not leave a comment.
VAI I
Rating:
5.0
Customer did not leave a comment.
MATHIAS V
Rating:
4.0
I can say that I was somewhat impressed with the products-available, over-all layout and the interaction that I had with the counter-person inside, BUT, I am an older guy, not a young "techie". I am disappointingly amazed at how many places (employers, companies, businesses) these days make their employees, visitors or CUSTOMERS jump through MANDATORY electronic interface "hoops" prior to anything being started or accomplished. Very FEW places have alternative "work-arounds". These requirements are very inconvenient for us and self-serving to them. Technology and new inventions/processes are supposed to make life easier and convenient not frustrating and time-consuming major inconveniences. Not having been to U-haul in quite a while, I tied to "go with the flow" and comply with their requirements. Don't know what I would've done without a smart phone. Can a vehicle be rented without one these days?? I tried to comply with their "take-and-upload-to-us" photo requirement unsuccessfully for 45 minutes. Their program repeatedly "timed-out" before I could complete the process and I would have to start over again. Time IS money (and frustration) when renting. They have turned what used to be a fairly-brief process into a nightmare. You can bet your ass that as soon as I find a quicker/easier alternative that I will be taking my business there instead.
BRIAN C
Rating:
5.0
Customer did not leave a comment.
CASSANDRA M
Rating:
5.0
I think this location has the best customer service.
AHMAD K
Rating:
5.0
Customer did not leave a comment.
RUDOLPH K
Rating:
5.0
The rental charged 2 days. Supposed to be one day
Amiya M
Rating:
5.0
Container delivery at my new address did not go well due to driver not calling before placing the container, I reserved a different spot. Otherwise everything else was excellent! I will go with U-Haul next time as well.
Prakash S
Rating:
3.0
I know jose is young but he needs to show a bit more sence of urgency. Took me an hour to rent a truck because he gave me the wrong keys. Than asked me if I'd tried the other vehicles in the lot. Come on man...
Then to return the vehicle was another hassle. Unclear instructions. Come on Jose! I believe in you! Pull up your pants, buy a belt.
I'm rooting for you brother!
SIONE S
Rating:
5.0
Customer did not leave a comment.
Janet R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ihinosen A
Rating:
5.0
The experience was exceptional. Everyone was quite helpful and accommodating.
JANET R
Rating:
5.0
Customer did not leave a comment.
ANGEL P
Rating:
4.0
The staff members were courteous and knowledgeable on the operation of the equipment I rented.
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
DOUGLAS Y
Rating:
5.0
Picking up and returning vehicle were both handled efficiently. Prices were fair. Location was convenient. I'll use this location again when the need arises.
RONALD S
Rating:
5.0
Customer did not leave a comment.
GREGORY C
Rating:
5.0
Customer did not leave a comment.
MEENA S
Rating:
5.0
Customer did not leave a comment.
Greg S
Rating:
5.0
I rented a unit at this facility for many years. Life showed up and I had a few late pays but this U-Haul location was ALWAYS willing to work with me and continuously showed me excellent customer service on every call. I HIGHLY recommend the U-Haul Moving & Storage on Thornton Ave in Fremont.
MARGARET S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert T
|
First Impressions
Rating:
4.0
All of the employees at Uhaul have been very nice over the years. Unfortunately I had to leave Uhaul because of the constant price increases that became unaffordable.
JANIE L
|
Overall Experience
Rating:
5.0
Excelente servicio
alexander c
|
Overall Experience
Rating:
5.0
evan is best
Yunshan J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tammy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris T
|
Overall Experience
Rating:
5.0
Your always there when I have a need thank you and also very kind to me thank you happy thanksgiving
eloisa m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan F
|
First Impressions
Rating:
3.0
The U-Haul facility for me is too far out. I like the hours you guys have and that everything as far as a truck and storage is right there. U-Haul needs to communicate better and make sure you have documented the information regarding the storage unit move out instead of contacting the customer about an payment for their monthly storage. It's embarrassing. Thanks
Wilma W
|
Overall Experience
Rating:
5.0
Free on the 1st month rental is super wonderful. I love your company.
Julie M
|
First Impressions
Rating:
5.0
U-Haul service is very convenience for public. they suddenly need a space for the stuff and have nowhere to store it . It’s very comfortable to reserve it online. There is always a spot available to get it..
Thank you for your service
Lala B
|
Overall Experience
Rating:
5.0
NC
AHMAD R
|
Overall Experience
Rating:
5.0
Everyone there was very kind and helpful, especially Evan Souza. Much appreciated.
ELEANOR S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RON S
|
Overall Experience
Rating:
4.0
Safe storage facility. Clean facilities, helpful staff, no theft or moisture issues during my stay.
Only issue was that when putting my stuff into storage originally, a sketchy guy on a bicycle tailgated into the storage area when the gate was open. I kept an eye on him and didn’t have any issues, but I did not trust him. At that time, the gate would remain open for a while after someone used it. When I visited more recently, the gate closed immediately after opening, so the problem seems to be fixed.
I wouldn’t hesitate to use this facility again, but recommend the Uhaul team making sure the gate always closes promptly after it opens.
Conner C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ADRIANO D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Colleen d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sean B
|
Overall Experience
Rating:
4.0
I’ve been a long time costumer and have no complaints! Whenever I’ve needed a storage U-Haul has been my go to choice.
Estelle B
|
Overall Experience
Rating:
4.0
I appreciated the professionalism of the employees as we did experience some technical issues when setting up the rental. The manager was extra helpful. My reason for not necessarily recommending the facilities is that when picking up my items we came across a few roaches.
Carolina B
|
Overall Experience
Rating:
5.0
The front clerk was very friendly and very helpful.
Michael V
|
First Impressions
Rating:
4.0
I recently went to clear my storage unit and when I packed my bedding items such a my mattress it was wrapped in a plastic bagging. I noticed small bugs in the plastic and I told a worker and his response was if I was sure I didn’t bring the bugs. The mattress is BRAND NEW. I have paid a lot of money through the years to keep my items safe and clean. This was not an experience I was looking to have.
Brandy D
|
Overall Experience
Rating:
3.0
Thornton location will be better if there’s elevator access to 2nd floor
Emi O
|
Overall Experience
Rating:
5.0
Great location for storage unit.
crystal V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
eric w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angelina F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
You Z
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kate S
|
Online Move In
Rating:
5.0
I will rent again when I need storage, thank you.the staff was very helpful, thanks again, Frank.
Frank Y
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CAROL P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Veronica K
|
Overall Experience
Rating:
5.0
Good work staff
Ralph D
|
First Impressions
Rating:
5.0
Great!
Ana F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael F
|
Overall Experience
Rating:
5.0
great service and cleanly kept storage units/areas. manager Evan is great!
Fernando O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHRISTY P
|
Overall Experience
Rating:
5.0
Check in for first time, at approximately 9:00 pm March 26 2024, checked out approximately March 26 2024.
Kenneth Cox
Kenneth C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Gabriel G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Patrick I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jonathon s
|
Overall Experience
Rating:
5.0
Thank you, the wonderful service, through the years at your Thornton Ave. location in Fremont, Ca. Special appreciation to Manager, Evan. (Storage).
Sincerely,
Matt & Sandra Foley
MATTHEW F
|
Overall Experience
Rating:
5.0
Only the phone set up ,it's hard to speak to someone at the storage location, it seems you always get a representative from the call center,
Melody D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristina Z
|
Overall Experience
Rating:
5.0
Fernando went with me to the unit and explained everything to me. He was very courteous and nice
Kristina Z
|
Online Move In
Rating:
5.0
UHaul has the prices on moving and storage supplies. A mattress cover set at my local store is 15.95. At the Home Depot it is 10.95 for just one mattress bag, not for the set. I just went through a major move and my local store was immeasurably helpful. Even offered a dumpster use for a nominal fee. I will never move again without UHaul.
Patrick H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
arlene v
|
First Impressions
Rating:
3.0
The reason for average: We need elevator for first floor storage unit. It is missing.
Kiran T
|
Overall Experience
Rating:
5.0
The timing was good I got through it enough time to get an available small storage and it worked out perfect thank you
michael v
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carla V
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kamilah O
|
Online Move In
Rating:
4.0
Only complaint- was not able to contact the on-site staff, no matter when or how many times I called.
Kimberly D
|
Overall Experience
Rating:
5.0
The person that assisting me is friendly and kind
Imee P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jerry B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Julia M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sophia C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hazem E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julia M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jonathon s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
steve l
|
Overall Experience
Rating:
4.0
There was one time on a Sunday I needed to get some things out and it not opening until whenever it opened was an issue but since I only ran into that issue once so can’t complain too much
Amanda G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mariolito D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
stacy q
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MELISSA D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisset C
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Michael F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angelina F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
HARRY B
|
Overall Experience
Rating:
5.0
They saved our moving day by being open and having the perfect storage. Smooth online process. Two thumbs up
Ana F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
edgar b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacinta r
|
Overall Experience
Rating:
5.0
It’s excellent the the people who ever work in this facility?
Akram M
|
First Impressions
Rating:
3.0
Had an exterior unit and unfortunately, I was unable to get my sofa into the unit due to the size of the door. Be that as it may, another issue I encountered was large pools of rain water right outside the doors of all the units on my side. Noticed a rain gutter about 15' from my door and the rain water just collected on my side causing me to have to hop over the water or step right into it soaking my shoes. Imagine having to do that with hand full with oversized objects such as flat panel televisions.
Raymond R
|
Overall Experience
Rating:
4.0
I would have appreciated having a light available in my unit.
I really appreciated having a remote to open the gate!
Staff & management were always friendly & provided excellent service & support.
Thank you
Laurel S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elizabeth h
|
Overall Experience
Rating:
4.0
An elevator would be nice. I had a unit upstairs and it was hard to carry all my stuff to my unit. Then I have to upgrade to a bigger space which means, I have to move it downstairs. So yes…elevator would be nice. But very friendly staff. So, thanks you all!!!
Shiela V
|
Overall Experience
Rating:
5.0
Very helpful staff. Storage and moving rentals at one place is a plus.
Prithviraj S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yunshan J
|
First Impressions
Rating:
5.0
In a stressful situation, uhaul was a helpful hand. With friendly people to make it smooth and easy.
Mario G
|
Overall Experience
Rating:
5.0
Only wished that they had elevator where I was but hey at the low prices can't complain very helpful thanks for keeping my stuff safe for years
Mary B
|
Overall Experience
Rating:
4.0
All Assocites were courteous, helpful and professional.
Signed Ralph P Davis.
ralph d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nathan d
|
Overall Experience
Rating:
5.0
Appreciate the staff and my cashier was very helpful and friendly.
RICHARD B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSEPH F
|
Overall Experience
Rating:
5.0
Great employees you have thanks for all your help
Ginoricci V
|
First Impressions
Rating:
5.0
Thank you ill apriciate
elinio l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claud E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yashwanth P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
William C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Eric C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PERRY R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARIANNA B
|
First Impressions
Rating:
5.0
Evan manager is very nice, pleasing and professional. He helped me though he was busy running around multi-tasking. Staff members are also very helpful and quick to serve and answer phone calls. Fortunate to have them at our local UHaul.
Mukesh A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Forum K
|
Overall Experience
Rating:
5.0
All your staff we encountered were helpful and friendly
JAMES W
|
Overall Experience
Rating:
5.0
Very nice and helpful. Customer service person that help me was.great.
Traci G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samuele A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaojun Z
|
Overall Experience
Rating:
5.0
Recomendado 100/1000
Maria R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID M
|
Overall Experience
Rating:
4.0
I think you should rethink about the storage units on the second floor. No elevate?
ANTHONY P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jackie B
|
Overall Experience
Rating:
5.0
The staff was Very professional and helpful!! The manager Evan is AWESOME!!
Melva Y
|
First Impressions
Rating:
5.0
Love this unit as they were open for 24 7 access however some staff weren't aware of this and were rude. But I would definitely rent here again if the location was convenient
AMBERLYNN M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chapel T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yingke T
|
Overall Experience
Rating:
1.0
Rented out a unit I had reserved to someone else, gave me a smaller unit, struggled to find it when trying to show me where to go.
Joseph H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VAIBHAV K
|
Overall Experience
Rating:
5.0
easy to sign up on line and good customer service at the check in desk!
Colleen d
|
First Impressions
Rating:
5.0
Well Deserved Accolades to Uhaul....I have been working with you for years...this was my first time using your storage service...what a pleasant experience....Thank You...
EMILY S
|
Overall Experience
Rating:
3.0
The storage access hours does not reflect the correct timing. I saw the access hours and had a truck loaded with my stuff ready to unload and the building gate is locked. The office hours are done so couldn’t contact them and the customer service wasn’t helpful on call. Had to end up paying a lot more for the movers to come back and unload, very unpleasant experience.
Forum K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yingke T
|
First Impressions
Rating:
5.0
Good
Jordan C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chris w
|
Overall Experience
Rating:
5.0
The employees who work at this location are well informed and very friendly and easy to work with - would definitely recommend.
Roberta P
|
Overall Experience
Rating:
4.0
Very nice crew at their place, however a lack of having a lift to the 2nd floor and very narrow isles made it very difficult to move my items
Johannes H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hardial A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angel A
|
First Impressions
Rating:
4.0
You sent the survey before confirming close out of the unit. I assume you found all was in order.
Michael F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvonne F
|
Overall Experience
Rating:
4.0
The upstairs indoor units could have wider doorways. We had a lot of trouble getting a sectional couch which breaks down into 5 or 6 individual large reclining chairs into it because of the size
MARGARET S
|
First Impressions
Rating:
1.0
Access to unit is very difficult when moving without elevator
THOMAS T
|
First Impressions
Rating:
5.0
Moving is very stressful; it is frustrating that there isnt someone at the return area because they are busy elsewhere. You set it up giving the impression its like returning a rental car - but its doesnt work as well.
Michael F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicholas S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Joshua F
|
Overall Experience
Rating:
4.0
Would have liked somethhing that could move stuff up stairs, but the process was smooth
Christopher T
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Rebecca M
|
Overall Experience
Rating:
5.0
Es excelente el lugar y el servicio personal 👌👍🏼
Sara D
|
Overall Experience
Rating:
4.0
Very convenient options to access the storage unit. Getting in out of the location was a breeze.
Samar R
|
Overall Experience
Rating:
4.0
It’s better to have elevator or tools to help carry heavy objects upstairs if the storage unit on 2 nd floor
Emi O
|
Online Move In
Rating:
5.0
Been with this location for a few years. Never a problem. Easy access and conveniently located off 880. Friendly staff. Rented trucks here too. Definitely would store my belongings here again!
monica m
|
Overall Experience
Rating:
5.0
There was always respect & professionalism between staff & I and staff to staff. Thank you guys for your help.
val d
|
Overall Experience
Rating:
5.0
The Thornton Avenue store and storage has been excellent - honestly the staff is friendly and knowledgeable and the storage area is clean and appears safe.
Roberta P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leshae V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Amanda G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Salaheddin A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Farhad R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Curtis P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
John M
|
Overall Experience
Rating:
5.0
Fuimos muy bien atendidos. Gracias
CHRISTIAN R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Balaji S
|
Overall Experience
Rating:
3.0
Just below customer service margins.
Robert P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wesley P
|
Overall Experience
Rating:
3.0
Overall your fees are too high. No bang for the buck. Many other storage facilities are as good and less expensive. I spent over $2000 for a year. Sadly, next time I may shop around for a better deal
Steven B
|
Overall Experience
Rating:
5.0
I am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.
Claud E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda L
|
Overall Experience
Rating:
3.0
Not enough access hours for indoor storage
Mayra G
|
First Impressions
Rating:
5.0
Great professional service
Chad W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karren o
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shelly E
|
First Impressions
Rating:
5.0
Well informed and willing to show the units at all times for visual inspections great prices and great customer service.
juan l
|
First Impressions
Rating:
3.0
Building wasn't always unlocked near the beginning of access hours.
Automatic lights go off too quickly i.e. when doing work in the storage unit. This requires waving out in the hall to turn it back on but it's still a bit of a challenge because it can get down to near total darkness. If there were a dial timer to keep the lights on this would be a lot easier.
Demitri M
|
Overall Experience
Rating:
5.0
Appreciated the cleanliness and help from all staff members.
NADINE V
|
Overall Experience
Rating:
5.0
Diego was very pleasant and helpful!
Lian R
|
First Impressions
Rating:
5.0
Excellent. But I never received a confirmation that I moved. I was paid up to 6-18-2020 & moved out on 6-1-2020. I should have received a refund but didn’t 😟
Laurie G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alisha O
|
Overall Experience
Rating:
5.0
friendly staff
Jackie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janie E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alisha O
|
First Impressions
Rating:
3.0
Had the same staff person checking in for a unit and checking out. He was slow moving and glum. Other staff didn't seem any better, as I was observing while waiting.
The storeroom area smelled strongly of pesticides and ?marijuana.
People looking for day jobs were wandering in the back area as they could walk in the security gate when open.
30 days was free, but no desire to renew!
Georgene M
|
Overall Experience
Rating:
5.0
Fantastic staff! Went the extra mile for me! Cannot recommend enough!
Thank you!!!
Paul V
|
First Impressions
Rating:
5.0
Management is professional and reasonable to deal with. Would recommend to friends.
RICK C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keane A
|
Overall Experience
Rating:
5.0
This Uhaul is the most well organized & has the most knowledgeable staff in all the Uhauls I have used. They made it easy for my move and storage, definitely recommend for your moving or storage needs
Donovan C
|
Overall Experience
Rating:
5.0
All of the employees were very polite and helpful. Overall my experience with U-haul was great I would definitely use your services again and refer my friends to use your services as well. Thanks
Linda M
|
Overall Experience
Rating:
4.0
Service was good.
DEBORAH C
|
Overall Experience
Rating:
5.0
Customer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.
Roy O
|
First Impressions
Rating:
4.0
overall a very good experience
Janet H
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff
HANNAH H
|
Overall Experience
Rating:
5.0
Please give your staff a break sometimes. They work tirelessly dealing with not so kind customers. They were very courteous and helpful.
YASUKO S
|
Overall Experience
Rating:
1.0
The phone call I made to make my reservation failed to inform me that I would only have 2 hours to do the entire move and my storage unit was on the 2nd floor with no stairs. I am so angry with y'all
Arden W
|
First Impressions
Rating:
5.0
It’s great location and have good employees 👍
Griselda C
|
Overall Experience
Rating:
5.0
Outstanding customer service and quick delivery of rental.
linda s
|
First Impressions
Rating:
5.0
service was excellent.
Malkiat S
|
First Impressions
Rating:
5.0
The process was smooth and efficient
Elyssa J
|
First Impressions
Rating:
5.0
Great service, thank you all.
catherine m
|
Overall Experience
Rating:
5.0
Kind, friendly and helpful staff. Checkout of storage unit and checkin of trailer was straightforward
Megan J
|
First Impressions
Rating:
5.0
Thank you for the 30 days of storage while I was getting settled.
Kathryn P
|
Overall Experience
Rating:
5.0
Great customer service and helpful
Griselda C
|
First Impressions
Rating:
5.0
Absolutely excellent, even provided assistance when moving. Really appreciate this facility!
Daniel C
|
First Impressions
Rating:
5.0
nice friendly staff, excellent service!
Isidore J
|
First Impressions
Rating:
5.0
The first truck was not safe to drive.
I returned to the U-Haul Newark (or Fremont) for another, reliable truck.
The staff had another truck in 5-minutes and I was back on my work.
Thank you.
KENT C
|
First Impressions
Rating:
5.0
Everyone was very helpfull and professional especially Aaron she always had a smile on her face. Very pleased with all aspects of u- haul so far. My pods are being delivered to Washington on May 14
Rebecca C
|
Overall Experience
Rating:
5.0
This Thornton Ave, Fremont location, is by far, THE BEST RENTAL with STORAGE FACILITY I’ve ever used. Staff is courteous, able & very knowledgeable Facility is clean and secure. Mngmnt is top notch!
Rachelle H
|
Overall Experience
Rating:
5.0
None.
Berlalie C
|
Overall Experience
Rating:
5.0
Uhaul rep Diego Smith was wonderful & went the extra miles to assist with our storage needs. He was knowledgeable & polite in performing his job. Outstanding employee!
Phillip V
|
First Impressions
Rating:
5.0
After 22years at U-Haul I had to let my junk go.Thanks U-Haul it's been fun.
BRIAN K
|
Overall Experience
Rating:
4.0
Thank you
James S
|
Overall Experience
Rating:
5.0
Thank you so much for your service
candy l
|
Overall Experience
Rating:
4.0
The lights in the hallways would turn off automatically leaving me in my storage unit in the dark many times when I was organizing. I had boxes fall on me because of this.. not safe no lights in unit
MONICA Q
|
Overall Experience
Rating:
5.0
Great staff!
Helena C
|
First Impressions
Rating:
5.0
Clean, fast, kind service, good access.
Brian W
|
First Impressions
Rating:
5.0
N/A
Carol S
|
Overall Experience
Rating:
5.0
Excellent,early coming,professional moving.
guiping z
|
Overall Experience
Rating:
5.0
Great customer service. Thank you for your help.
daisy b
|
Reservation
Rating:
3.0
Employee Fernando Ornelas was great. The other times i visited, it felt like i was at an army boot camp. Loosen up customer service staff!
Thomas k
|
Overall Experience
Rating:
5.0
Everyone was Great
Michael R
|
Overall Experience
Rating:
5.0
very good experience
thanks
hesham d
|
Overall Experience
Rating:
5.0
Great storage, can be reserved ahead of the time which is recommended. Otherwise, the storage room may be on the second floor and far away from the entrance door. The staff was helpful.
Long C
|
Overall Experience
Rating:
5.0
Very Helpful
Victoria M
|
Reservation
Rating:
3.0
Yes I was wondering if there is any kind of a price break for having the storage beneath the stairwell as to you only get half of the space although I was informed this did not realize space
Neil G
|
Reservation
Rating:
1.0
No elevator to transport heavy furniture to the second level. Very inconvenient. Forces you to rent a much more expensive lower level unit.
Thomas k
|
Reservation
Rating:
5.0
Everything went well!
Khiem T
|
Overall Experience
Rating:
5.0
This was the nicest U-Haul I've ever been to! People were helpful and professional. Great communication and service. The bathrooms were clean and the facility was neat and well maintained.
