Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great professional service
Well informed and willing to show the units at all times for visual inspections great prices and great customer service.
Building wasn't always unlocked near the beginning of access hours. Automatic lights go off too quickly i.e. when doing work in the storage unit. This requires waving out in the hall to turn it back on but it's still a bit of a challenge because it can get down to near total darkness. If there were a dial timer to keep the lights on this would be a lot easier.
Appreciated the cleanliness and help from all staff members.
Diego was very pleasant and helpful!
Excellent. But I never received a confirmation that I moved. I was paid up to 6-18-2020 & moved out on 6-1-2020. I should have received a refund but didn’t 😟
friendly staff
Had the same staff person checking in for a unit and checking out. He was slow moving and glum. Other staff didn't seem any better, as I was observing while waiting. The storeroom area smelled strongly of pesticides and ?marijuana. People looking for day jobs were wandering in the back area as they could walk in the security gate when open. 30 days was free, but no desire to renew!
Fantastic staff! Went the extra mile for me! Cannot recommend enough! Thank you!!!
Management is professional and reasonable to deal with. Would recommend to friends.
This Uhaul is the most well organized & has the most knowledgeable staff in all the Uhauls I have used. They made it easy for my move and storage, definitely recommend for your moving or storage needs
All of the employees were very polite and helpful. Overall my experience with U-haul was great I would definitely use your services again and refer my friends to use your services as well. Thanks
Service was good.
Customer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.
overall a very good experience
Very friendly and helpful staff
Please give your staff a break sometimes. They work tirelessly dealing with not so kind customers. They were very courteous and helpful.
The phone call I made to make my reservation failed to inform me that I would only have 2 hours to do the entire move and my storage unit was on the 2nd floor with no stairs. I am so angry with y'all
It’s great location and have good employees 👍
Outstanding customer service and quick delivery of rental.
service was excellent.
The process was smooth and efficient
Great service, thank you all.
Kind, friendly and helpful staff. Checkout of storage unit and checkin of trailer was straightforward
Thank you for the 30 days of storage while I was getting settled.
Great customer service and helpful
Absolutely excellent, even provided assistance when moving. Really appreciate this facility!
nice friendly staff, excellent service!
The first truck was not safe to drive. I returned to the U-Haul Newark (or Fremont) for another, reliable truck. The staff had another truck in 5-minutes and I was back on my work. Thank you.
Everyone was very helpfull and professional especially Aaron she always had a smile on her face. Very pleased with all aspects of u- haul so far. My pods are being delivered to Washington on May 14
This Thornton Ave, Fremont location, is by far, THE BEST RENTAL with STORAGE FACILITY I’ve ever used. Staff is courteous, able & very knowledgeable Facility is clean and secure. Mngmnt is top notch!
None.
Uhaul rep Diego Smith was wonderful & went the extra miles to assist with our storage needs. He was knowledgeable & polite in performing his job. Outstanding employee!
After 22years at U-Haul I had to let my junk go.Thanks U-Haul it's been fun.
Thank you
Thank you so much for your service
The lights in the hallways would turn off automatically leaving me in my storage unit in the dark many times when I was organizing. I had boxes fall on me because of this.. not safe no lights in unit
Great staff!
Clean, fast, kind service, good access.
N/A
Excellent,early coming,professional moving.
Great customer service. Thank you for your help.
Employee Fernando Ornelas was great. The other times i visited, it felt like i was at an army boot camp. Loosen up customer service staff!
Everyone was Great
very good experience thanks
Great storage, can be reserved ahead of the time which is recommended. Otherwise, the storage room may be on the second floor and far away from the entrance door. The staff was helpful.
Very Helpful
Yes I was wondering if there is any kind of a price break for having the storage beneath the stairwell as to you only get half of the space although I was informed this did not realize space
No elevator to transport heavy furniture to the second level. Very inconvenient. Forces you to rent a much more expensive lower level unit.
Everything went well!
This was the nicest U-Haul I've ever been to! People were helpful and professional. Great communication and service. The bathrooms were clean and the facility was neat and well maintained.
Great customer service
Great service
