Customer Reviews for U-Haul Moving & Storage of Thornton

Rating:

5.0

Great fast service. Great price and hassle free return. In and out in less than 10 minutes.

Rating:

5.0

The young lady that helped me check out was a gem. The only improvement I can imagine is if you would have a lower rate for nonprofits.

Rating:

5.0

very nice and very fast

Rating:

4.0

The exterior of the rental was dirty when picked up.

Rating:

2.0

Our issue was that there was only one person trying to check out a lot of people. Then, I was told that the panel truck had 3/4 tank of gas, but when we got in it was on empty. I spent $50 on gas, just to get the guage above empty. We told the clerk when we returned it the next day and he gave us discount on the gas and we were satisfied. All else went well.

Rating:

5.0

Friendly crew. I was greeted and helped the moment I walked in the door. One of the better U-Hauls

Rating:

5.0

This is my first time renting a U-Haul. It was fast and easy. Thank You!

Rating:

4.0

the truck ran great and had no problems it was ready when I go there to pick up. I reserved the truck and it was a little stressful not knowing if the truck would be there or not. I think it could have been a little better handled

Rating:

1.0

PLEASE correct my account - I continue to get charged for a storage unit I DO NOT HAVE!!!!!

Rating:

3.0

The truck had 7000 miles on it and ran with a hesitation misfire which consumes more gas. Need to air out truck. It felt I was driving in a ash tray. The employee that helped me was very attentive. I give the employee the highest marks.

Rating:

4.0

Out of hours return was annoying. When I tried to submit a photo of the equipment online it logged me out of my account several times, finally managed to complete the return after at least 5 failed attempts.

Rating:

5.0

Super great, you all are so friendly, helpful, and accommodating! Thank you!

Rating:

5.0

All of the employees we interacted with were polite and professional

Rating:

5.0

Easy onlilne reservation, great customer service. Friendly & happy staff.

Rating:

1.0

Customer service was terrible and argumentative.

Rating:

4.0

Put an elevator on your storage building!

Rating:

5.0

Guys who are working here are so nice and friendly. The truck has a good working condition. The problem is the truck smells bad. So We have to open the windows to breath properly.

Rating:

3.0

Fix faulty Card payment machines, excess wait time caused to customer and confusion. (Training) Upon return of truck (within 1.5 hours) Employee told me I have to use after hours check in during business hours, which then was immediately overridden by another employee in order to check-in right then. Recommendation is due to convenient location.

Rating:

4.0

Customer experience is excellent

Rating:

4.0

Very good vehicles. Little expensive. But decent

Rating:

3.0

Advised clerk I was going one way. Clerk input in town. I was inconvenienced by having to return trailer in Fremont as opposed to returning it in Vallejo.

Rating:

5.0

The employee whom helped me renting was professional and customer centered. Excellent employee.

Rating:

5.0

Evan, is an amazing guy very knowledgeable, and yes we recommend two other people to get hitches for their car/ Motor Home

Rating:

4.0

Customer Service Rep that helped us was very knowledgeable, friendly & very helpful. Thank you

Rating:

5.0

Good customer care tnx guys

Rating:

5.0

Thanks to Evan and Stephan for your expertise and speedy checkout. Also I had no idea they had storage units. Wow!

Rating:

1.0

The service was horrible I went to multlocations to pick up the truck I had ordered over the phone and they didn't have it so they sent me to another location and they didn't have the truck either so I had to wait to get another truck. And when dropping it off they wanted me to take it to a different location and when we went to go move it it wa año liger there and no one told me that they went to go pick it up. There was no communication and I will not be using uhaul again!

Rating:

5.0

I had a great experience from the person who checked me in and the person I turned the truck into. I do wish the truck had more than 1/4 tank of gas. It was annoying having to go straight to a gas station. Other than that it was excellent.

Rating:

5.0

The technician that helped me here was amazing and he definitely helped me with my moving plans on short notice. Even though and original rep had given us some bad information, they were able to help turn it all around in the morning without having us lose any time.

Rating:

5.0

Friendly, professional and speedy staff.

Rating:

5.0

Both customer service representatives were very helpful. One in particular, I forget his name, helped me fix my trailer electrical attachment. He basically showed me what to fix (so that I could do it myself) which allowed me to take the trailer. Was not expecting that level of help. Thank you.

Rating:

5.0

I was processed quickly and the return of equipment went smoothly .

Rating:

5.0

Was greeted and helped quickly. Agent was knowledgeable and mild mannered. Upon return, the same. Return attendant was cordial and pleasant. Great experience.

Rating:

5.0

A friendly Good morning, how may I help you.. Your unit is ready you can find it in this location. Customer service is priority.

Rating:

5.0

Quick and easy drop off

Rating:

4.0

Thanks

Rating:

1.0

They told me what you did inside the truck I said what I did inside the truck when I went to inside I saw the hour truck discourse inside usually all old truck inside like that because it's because of the using I thing I told the guy it's check the colure if it's new that was me but tuch the color it's look like 5years ago then he went to inside and come out after 15mimt then he said oaky all good,

Rating:

5.0

I got the metallic ubox's and very happy with them. I was concerned about the wooden ones. I like the modular concept where I can adjust how many boxes I need. Also I like that U-Haul don't charge for extra one I don't use. The only complaint I have is the online system is not accurate and I have to call a few times to get current status and info. I understand this more complicated than a typical package delivery like UPS but It would be great to be able to see more up-to-date status. But the billing info updates are decent.

Rating:

5.0

This team always does a wonderful job!

Rating:

5.0

Evan manager is very nice, pleasing and professional. He helped me though he was busy running around multi-tasking. Staff members are also very helpful and quick to serve and answer phone calls. Fortunate to have them at our local UHaul.

Rating:

5.0

All your staff we encountered were helpful and friendly

Rating:

5.0

Very nice and helpful. Customer service person that help me was.great.

Rating:

5.0

Recomendado 100/1000

Rating:

4.0

I think you should rethink about the storage units on the second floor. No elevate?

Rating:

5.0

The staff was Very professional and helpful!! The manager Evan is AWESOME!!

Rating:

5.0

Love this unit as they were open for 24 7 access however some staff weren't aware of this and were rude. But I would definitely rent here again if the location was convenient

Rating:

1.0

Rented out a unit I had reserved to someone else, gave me a smaller unit, struggled to find it when trying to show me where to go.

Rating:

5.0

easy to sign up on line and good customer service at the check in desk!

Rating:

5.0

Well Deserved Accolades to Uhaul....I have been working with you for years...this was my first time using your storage service...what a pleasant experience....Thank You...

Rating:

3.0

The storage access hours does not reflect the correct timing. I saw the access hours and had a truck loaded with my stuff ready to unload and the building gate is locked. The office hours are done so couldn’t contact them and the customer service wasn’t helpful on call. Had to end up paying a lot more for the movers to come back and unload, very unpleasant experience.

Rating:

5.0

Good

Rating:

5.0

The employees who work at this location are well informed and very friendly and easy to work with - would definitely recommend.

Rating:

4.0

Very nice crew at their place, however a lack of having a lift to the 2nd floor and very narrow isles made it very difficult to move my items

Rating:

4.0

You sent the survey before confirming close out of the unit. I assume you found all was in order.

Rating:

4.0

The upstairs indoor units could have wider doorways. We had a lot of trouble getting a sectional couch which breaks down into 5 or 6 individual large reclining chairs into it because of the size

Rating:

1.0

Access to unit is very difficult when moving without elevator

Rating:

5.0

Moving is very stressful; it is frustrating that there isnt someone at the return area because they are busy elsewhere. You set it up giving the impression its like returning a rental car - but its doesnt work as well.

Rating:

4.0

Would have liked somethhing that could move stuff up stairs, but the process was smooth

Rating:

5.0

Es excelente el lugar y el servicio personal 👌👍🏼

Rating:

4.0

Very convenient options to access the storage unit. Getting in out of the location was a breeze.

Rating:

4.0

It’s better to have elevator or tools to help carry heavy objects upstairs if the storage unit on 2 nd floor

Rating:

5.0

Been with this location for a few years. Never a problem. Easy access and conveniently located off 880. Friendly staff. Rented trucks here too. Definitely would store my belongings here again!

Rating:

5.0

There was always respect & professionalism between staff & I and staff to staff. Thank you guys for your help.

Rating:

5.0

The Thornton Avenue store and storage has been excellent - honestly the staff is friendly and knowledgeable and the storage area is clean and appears safe.

Rating:

5.0

Fuimos muy bien atendidos. Gracias

Rating:

3.0

Just below customer service margins.

Rating:

3.0

Overall your fees are too high. No bang for the buck. Many other storage facilities are as good and less expensive. I spent over $2000 for a year. Sadly, next time I may shop around for a better deal

Rating:

5.0

I am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.

Rating:

3.0

Not enough access hours for indoor storage

Rating:

5.0

Great professional service

Rating:

5.0

Well informed and willing to show the units at all times for visual inspections great prices and great customer service.

Rating:

3.0

Building wasn't always unlocked near the beginning of access hours. Automatic lights go off too quickly i.e. when doing work in the storage unit. This requires waving out in the hall to turn it back on but it's still a bit of a challenge because it can get down to near total darkness. If there were a dial timer to keep the lights on this would be a lot easier.

Rating:

5.0

Appreciated the cleanliness and help from all staff members.

Rating:

5.0

Diego was very pleasant and helpful!

Rating:

5.0

Excellent. But I never received a confirmation that I moved. I was paid up to 6-18-2020 & moved out on 6-1-2020. I should have received a refund but didn’t 😟

Rating:

5.0

friendly staff

Rating:

3.0

Had the same staff person checking in for a unit and checking out. He was slow moving and glum. Other staff didn't seem any better, as I was observing while waiting. The storeroom area smelled strongly of pesticides and ?marijuana. People looking for day jobs were wandering in the back area as they could walk in the security gate when open. 30 days was free, but no desire to renew!

Rating:

5.0

Fantastic staff! Went the extra mile for me! Cannot recommend enough! Thank you!!!

Rating:

5.0

Management is professional and reasonable to deal with. Would recommend to friends.

Rating:

5.0

This Uhaul is the most well organized & has the most knowledgeable staff in all the Uhauls I have used. They made it easy for my move and storage, definitely recommend for your moving or storage needs

Rating:

5.0

All of the employees were very polite and helpful. Overall my experience with U-haul was great I would definitely use your services again and refer my friends to use your services as well. Thanks

Rating:

4.0

Service was good.

Rating:

5.0

Customer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.

Rating:

4.0

overall a very good experience

Rating:

5.0

Very friendly and helpful staff

Rating:

5.0

Please give your staff a break sometimes. They work tirelessly dealing with not so kind customers. They were very courteous and helpful.

Rating:

1.0

The phone call I made to make my reservation failed to inform me that I would only have 2 hours to do the entire move and my storage unit was on the 2nd floor with no stairs. I am so angry with y'all

Rating:

5.0

It’s great location and have good employees 👍

Rating:

5.0

Outstanding customer service and quick delivery of rental.

Rating:

5.0

service was excellent.

Rating:

5.0

The process was smooth and efficient

Rating:

5.0

Great service, thank you all.

Rating:

5.0

Kind, friendly and helpful staff. Checkout of storage unit and checkin of trailer was straightforward

Rating:

5.0

Thank you for the 30 days of storage while I was getting settled.

Rating:

5.0

Great customer service and helpful

Rating: